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Best Western Plus Gen X Inn

Memphis - TN · United States

1177 Madison AvenueView location

7.6/10Very good1,000 Reviews
Cleanliness8.0/108.0
Service8.0/108.0
Comfort8.2/108.2
Condition7.6/107.6
Neighborhood7.8/107.8
Amenities7.2/107.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Best Western Plus Gen X Inn

Situated in Memphis's Medical District, near the Southern College of Optometry and the University of Tennessee Medical School, the Best Western Plus Gen X Inn offers comfort and convenience. This boutique hotel provides well-appointed rooms with cable television, HBO®, and free Wi-Fi.

Start your day with a complimentary hot breakfast featuring fresh waffles, sausage, eggs, and biscuits. Maintain your routine at the fitness center or stay productive in the 24-hour business center. Explore nearby attractions like Beale Street, the Memphis Zoo, and Bass Pro Shops at the Pyramid.

Attend local events such as the Beale Street Music Festival and the World Championship Barbecue Cooking Contest. Experience superior customer service and a convenient location at the Best Western Plus Gen X Inn. Book your stay today!

Read more about this hotelShow less

With a stay at Best Western Gen X Inn in Memphis (Midtown), you'll be within a 5-minute drive of Beale Street and FedExForum. This hotel is 7 mi (11.3 km) from Graceland and 3 mi (4.8 km) from Bass Pro Shops at the Pyramid.

Make yourself at home in one of the 32 guestrooms featuring microwaves and plasma televisions. Your room comes with a pillowtop bed. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Featured amenities include complimentary wired internet access, complimentary newspapers in the lobby, and a 24-hour front desk. Free self parking is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Gym
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM
Minimum check-in age 21

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • For details on Best Western's privacy policy, visit www.bestwestern.com/privacy.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards, debit cards, and cash
    • This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
  • Minimal age
    21
  • Spoken Language

    English

    Spanish

Nearby attractions

University Health Center 0.6 km / 0.4 mi
Methodist University Hospital 0.6 km / 0.4 mi
Minglewood Hall 1.4 km / 0.9 mi
Sun Studio 1.6 km / 1 mi
Beale Street 1.7 km / 1.1 mi
Woodruff-Fontaine House 1.9 km / 1.2 mi
St. Mary's Cathedral 2 km / 1.2 mi
Elmwood Cemetery 2.5 km / 1.5 mi
NAACP Memphis 2.5 km / 1.6 mi
First Baptist Beale Street Church 2.8 km / 1.7 mi
AutoZone Park 2.8 km / 1.8 mi
Overton Park 2.9 km / 1.8 mi
Withers Collection Museum and Gallery 2.9 km / 1.8 mi
FedExForum 3 km / 1.8 mi
Court Square 3 km / 1.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 32
  • Number of floors (main building): 5
  • hotel
  • Wheelchair-accessible
  • Car park
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wi-fi
  • Multilingual staffExtra charge
  • Air conditioning in public areas
Show 9 more facilities & services
  • Hotel safe
  • Lift accessExtra charge
  • Gym
  • Newspapers
  • PhotocopierExtra charge
  • Business centreExtra charge
  • Breakfast
  • Non-smoking establishmentExtra charge
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

HB

Half Board

Usually includes breakfast and one additional meal.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

RO

Room Only

Accommodation only. Meals are usually not included.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING BED NON SMOKINGDOUBLE • KING BED NON SMOKINGDBL.KG-NM

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    DOUBLE KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room RUN OF HOUSERoom • RUN OF HOUSEROO.RO

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    Room RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDSDOUBLE • TWO QUEEN BEDSDBL.2Q

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    DOUBLE TWO QUEEN BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE TWO BEDSSINGLE • TWO BEDSSGL.2B

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    SINGLE TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE QUEEN BED NON SMOKINGQUADRUPLE • QUEEN BED NON SMOKINGQUA.NM-QN

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    QUADRUPLE QUEEN BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    QUEEN BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM-QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE NON SMOKINGQUADRUPLE • NON SMOKINGQUA.NM

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    QUADRUPLE NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 4 • Children: max. 3
    Room type
    QUADRUPLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin Accessible KING SIZE BEDDouble or Twin • Accessible KING SIZE BEDDBT.H6-KG

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    Double or Twin Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE AccessibleSINGLE • AccessibleSGL.H6

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    SINGLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE Accessible KING SIZE BEDDOUBLE • Accessible KING SIZE BEDDBL.H6-KG

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    DOUBLE Accessible KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room AccessibleRoom • Accessible • 1 Bedroom • 28 m²ROO.H6
    Room AccessiblePhoto unavailable7 photos

    Best Western Plus Gen X Inn

    Room Accessible

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.H6

    Room amenities

    • Direct dial telephone
    • Cable TV
    • Desk
    • Wake-up service
    • Wi-fi
    • Wheelchair-accessible
    • Ironing set
    • Mini fridge
    • Internet access
    • Radio
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO QUEEN BEDSRoom • TWO QUEEN BEDS • 1 Bedroom • 28 m²ROO.2Q
    Room TWO QUEEN BEDSPhoto unavailable7 photos

    Best Western Plus Gen X Inn

    Room TWO QUEEN BEDS

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bed setup
    2 × Queen-size bed 150-154 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2Q

    Room amenities

    • Hairdryer
    • Direct dial telephone
    • Radio
    • Internet access
    • Mini fridge
    • Ironing set
    • Wi-fi
    • Wake-up service
    • Desk
    • Cable TV

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin KING BED NON SMOKINGDouble or Twin • KING BED NON SMOKINGDBT.KG-NM

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    Double or Twin KING BED NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING BED NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE TWO QUEEN BEDS NON SMOKINGDOUBLE • TWO QUEEN BEDS NON SMOKINGDBL.2Q-NM

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    DOUBLE TWO QUEEN BEDS NON SMOKING

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    TWO QUEEN BEDS NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.2Q-NM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin AccessibleDouble or Twin • AccessibleDBT.H6

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    Double or Twin Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.H6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARD • 1 Bedroom • 28 m²ROO.ST-12
    Room STANDARDPhoto unavailable5 photos

    Best Western Plus Gen X Inn

    Room STANDARD

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    28 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-12

    Room amenities

    • Cable TV
    • Desk
    • Wake-up service
    • Wi-fi
    • Ironing set
    • Mini fridge
    • Internet access
    • Radio
    • Direct dial telephone
    • Hairdryer

    Facilities with extra charge

    • Tea and coffee making facilities

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Best Western Plus Gen X Inn

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Best Western Plus Gen X Inn

7.6
Very good
1,000 Reviews
Cleanliness
8.0 /10
Service
8.0 /10
Comfort
8.2 /10
Condition
7.6 /10
Neighborhood
7.8 /10
Amenities
7.2 /10
100 reviews shown
8/10
Excellent
20 Jul 2026
Daniel
The hotel was dated but has been renovated. Bathroom was updated, new shower, basin but toilet was very low. Room was fine and bed very comfortable. Very quiet. Hallway did smell of cigarette smoke.
Family
6/10
Pleasant
19 Jul 2026
Madeline
The property was fine. Not anything special but an average good, and quick place to stay.
Family
4/10
Poor
15 Jul 2026
Christine
Asked for a room with a shower, no water pressure. Toilet was about 14 inches high. Couldn't get off from it. My feet were black when I took my shoes off. Carpet was very dirty. Bug on ceiling. Nice staff worker. TJ i believe. Parking was good. Fence with barbed wire. Wasn't impressed at all wanted to leave after first day. But couldn't because I would forfeit my money. Expedia does not give out refunds.
Partner
2/10
Poor
12 Jul 2026
Amanda
This hotel was the worse hotel I've ever stayed at. First they had no vending machines for drinks. Had no drinks at all. second, the room was very outdated, killed a big cockroach in the bathroom. Beer cans in the elevator. I left a day early because I didn't feel safe. I was traveling alone and the only reason I picked this hotel is because it was the closest to Methodist Hospital where I was visiting a sick friend. Beware
Self
10/10
Exceptional
05 Jul 2026
Dennis
We have stayed here multiple times when we come down to Memphis, and we are always pleased. The rooms are always clean and we do like the breakfast they serve.
Partner
10/10
Exceptional
22 Jun 2026
Robert
My wife and I have stayed here many times.
Keya the assistant manager is an absolutely joy, always very courteous and helpful.
Great location, each time we visit Memphis this is our preferred location.
Partner
10/10
Exceptional
01 Jun 2026
Gina
Excellent service and great place to stay.
Self
8/10
Excellent
30 May 2026
M. E.
Kia...the property manager was excellent! The free bfast...was just okay...the need to get big momma in that kitchen to make a proper mid south bfast
Partner
6/10
Pleasant
20 May 2026
Emily
Hotel smaller than normally stay in; breakfast simple; staff were not rude, but not friendly - didn't help with breakfast questions (asked what were containers in fridge & was told to check labels, could have been friendlier when answering); parking close to building, but very small lot - thankfully hotel wasn't full or wouldn't be able to park
Partner
4/10
Poor
17 May 2026
Michelle
Front desk attendant was great very nice. But the room bathroom was dirty
6/10
Pleasant
06 May 2026
James
When Asst. Mgr is there things run great but on the days the kids (young staff) are in charge things are not good.
3 day breakfast was very good but 2 days breakfast was late, several items were limited or missing all together.
Place was not kept clean, coffee machine leaked for two days with coffee running to elevator.
Building is not well maintained, lost AC day 3 and had to move rooms. 2/5 days understaffed.
We love asst mgr Kia and her daughter( friendly and helpful) but due to inconsistency I wouldn’t stay there again.
Partner
8/10
Excellent
01 May 2026
Cynthia
Breakfast was ok. Had a few concerns about safety but not unusual nowadays. Staff was great.
Partner
10/10
Exceptional
23 Apr 2026
Charles
Wonderful
8/10
Excellent
20 Apr 2026
Will
Staff was wonderful, bed was soft and clean, parking was great. Breakfast was only missing a juice bar.
Partner
8/10
Excellent
19 Apr 2026
Tiffany
The room was pretty spacious and it was a comfortable night but it seemed kind of humid in the room even with the air conditioner on. Some things seemed to have seen its day, e.g., doorknob seemed a bit jammed, shower water handle was loose. Breakfast was acceptable; there was variety. Overall a decent stay.
Family_with_children
8/10
Excellent
18 Apr 2026
Connie
Room was very clean. The staff were very helpful. Parking was in an enclosed area that belonged to the property. Read many negative reviews prior to arrival, but not sure why. Hotel and amenities were as good as some higher dollar properties I have stayed.
Partner
6/10
Pleasant
07 Apr 2026
Melynda
Breakfast was awful.
They don’t even have a kitchen, they have a 3 compartment sink and microwave.
Friends_and_family Family
10/10
Exceptional
04 Apr 2026
Melody
Good
10/10
Exceptional
04 Apr 2026
Bradley
Great food and parking !
2/10
Poor
01 Apr 2026
Simon
Breakfast all out. Not the greatest part of town. Hallway loud - can hear everything in the room.
10/10
Exceptional
31 Mar 2026
Steeve
We really like
Everything was ok
We recommand❤️
Partner
10/10
Exceptional
27 Mar 2026
REBECCA
Quiet clean rooms. Good breakfast
Self
6/10
Pleasant
27 Mar 2026
Matias
So the staff were friendly and helpful, parking was good. Can definitely see the wear on the room. The location is right off the freeway but a bunch of the local restaurants that said were opened on Google Maps were permanently closed so i was a but disappointed. My biggest issue is that my room key card kept just not working. I had to go down to the desk multiple times to fix it.
Self
2/10
Poor
24 Mar 2026
Steven
It was great until I woke up at 4 am with the room smelling like marijuana .. I got up and opened the door and the hallway wreaked of marijuana… couldn’t go back to sleep .. I told the desk about the situation when I checked out .. gentleman in front of me also complain about the smell ..… I would like a complete refund because of this situation
Self
10/10
Exceptional
20 Mar 2026
Lionel
Yes it was
Partner
2/10
Poor
20 Mar 2026
Lance
Terrible smell in hallway and found used condems in the bathroom! I will never go back!
6/10
Pleasant
17 Mar 2026
Janet
Hotel hallways smelled like pot, and common areas were a little run down. But the room was clean, and it didn’t have the same pot smell.
For a lower price point, it was as expected.
Partner
10/10
Exceptional
06 Mar 2026
Yulonda
Clean room, friendly staff, cool ac
Partner
2/10
Poor
26 Feb 2026
Julius
The safety of the area was terrible. The quality of the building felt ancient and molded.

The only amazing thing was the breakfast lady. She was such a hard worker and took care of her guest.

Business
4/10
Poor
21 Feb 2026
Myllene
Room had a very strong smoke smell, water from faucet and shower sometimes came out brown
Family
4/10
Poor
15 Jan 2026
Abdiaziz
Room was decent, parking a lot was safe and well lit, and it was quiet. Here's why I went with 2 stars: I checked in ahead of time on the website and it stated that there'd be a $50 refundable deposit. When I finally arrived at the hotel, the front desk clerk said I had to pay a $100 refundable deposit instead. It's honestly not that much of a difference and it is refundable but I just found it so shady and sneaky because at that point (11pm on a sunday night after a 10 hour drive) I wasn't gonna go look for another hotel. He wasn't able to explain why there's a discrepancy either, just to told me to either pay or go. Most definitely will not be staying here again.
Business Partner
8/10
Excellent
15 Jan 2026
Timothy
I've stayed here a couple times. It's perfect for sliding into town overnight and staying near places I tend to frequent. Nothing fancy, but comfortable enough.
Leisure Self
10/10
Exceptional
06 Jan 2026
Steve
Good value
Friends_and_family Family
6/10
Pleasant
04 Jan 2026
Marina
Breakfast could have been better, not many options and the waffle mix was super watery and made them taste off. The rooms smelled off and bleachy. They where clean, but it just smelled off.
Leisure Family
10/10
Exceptional
31 Dec 2025
chris
They always have good clean rooms and excellent customer service…. Furniture a little outdated but overall 5 stars
Leisure Family_with_children
4/10
Poor
26 Dec 2025
Ali
The room looked ok, but the air conditioning in our room didn’t work. Nothing fancy just ok to stay the night.
Leisure Family
4/10
Poor
19 Dec 2025
Craig
Stayed 3 nights i feel that was enough
Business Self
10/10
Exceptional
03 Dec 2025
Robert
Very clean comfortable and courteous
Leisure Partner
10/10
Exceptional
20 Nov 2025
Anthony
Love the environment
Self
6/10
Pleasant
10 Nov 2025
Laurie
Yes
10/10
Exceptional
02 Nov 2025
Betty Jean
Kia was great!
10/10
Exceptional
24 Oct 2025
Nathan
Highly recommend this affordable motel. It is relatively modern with spacious rooms and nice, clean amenities. The staff are excellent and parking was easy.
Leisure Partner
6/10
Pleasant
15 Oct 2025
Mary
The staff locked the doors at 10 AM so I had to use my key just to get in to go to my room to finish loading my vehicle. She said she did it for safety.
nothing exceptional - not worth the money - and NOTHING to drink for breakfast other than coffee, no juice no milk no water!!!!
Leisure Family
8/10
Excellent
14 Oct 2025
Johnny
Excellent friendly staff.
Needs updating.
2/10
Poor
05 Oct 2025
Laura
The hotel property is enclosed by barbed wire fence. Didn’t feel safe staying at the property.
Business_and_leisure Self
10/10
Exceptional
29 Sep 2025
tony
Have stayed here before and would highly recommend for anyone looking for an affordable, pleasant stay in Memphis.
Leisure Friends
8/10
Excellent
29 Sep 2025
Clyde
The room was nice. View was not nice as it was to an empty lot that was not clean. The elevators were quite frightening as they moved and bounced a lot more than normal. The staff was great and very helpful. Area was decent, close to attractions and Beal streets
Friends_and_family Family
8/10
Excellent
14 Sep 2025
Christy
Liked the hotel very much BUT the toilets are WAY too short!
Business
6/10
Pleasant
09 Sep 2025
Sarah

Economically priced, safe hotel

Arriving to the hotel was kind of a surprise. We did not expect a razor wire fence around the lot (not typical where I’m from), but after some time there, it was appreciated. The building is not pretty on the outside, but the location was convenient for us, the staff were very friendly and the room was nice and clean. There are a lot of homeless in the area, just something to be aware of. None bothered us at the hotel though. The breakfast left much to be desired, we went to nearby cafes and coffee shops to get some decent food instead. It’s a great place to stay if you’re looking for something reasonably priced near the local hospitals or downtown area, and don’t mind the other things I mentioned above.
Friends_and_family Friends
10/10
Exceptional
01 Sep 2025
Cheryl
We had to switch rooms because the first one smelled strongly like smoke. After that the stay was pleasant
10/10
Exceptional
24 Aug 2025
Ronald
I liked the retro decor and simple amenities. Staff was great! 5 Stars.
Business_and_leisure Self
6/10
Pleasant
23 Aug 2025
Amanda

Um, cleaner would be better

Non-smoking hotel, which is fine as we do t smoke. Get to our room and the bathroom smelled STRONGLY of cigarettes. The smoke detector appeared to be working but was dangling from a wire several inches below the ceiling, not flush. And there was a large dead bug on the carpeted floor.
Partner
2/10
Poor
22 Aug 2025
Kaveh
Worst place to stay. Super dirty, non operational elevator, full of insects, very bad smell, rusty water
Business_and_leisure Partner
8/10
Excellent
21 Aug 2025
Verified traveler

Aug 15

We enjoyed the hotel for the quick overnight stay. We wished it could have accommodated a pool given the hot summer in Memphis in August.
Partner
10/10
Exceptional
11 Aug 2025
Scott
They worked withe when inwas running behind amd was efficient
10/10
Exceptional
10 Aug 2025
Anthony
Great room for the price. Breakfast was pretty good (just need gravy for the biscuits in the future lol). The room we had was 2 queens. The sheets were nice, bed was comfortable, and 4 pillows felt amazing. I had been using holiday inn, but gen x is probably my new go to!
Leisure Family
6/10
Pleasant
05 Aug 2025
Ana
The area its great, the room i didn't like
2/10
Poor
03 Aug 2025
Brandon
I need my deposit back
Leisure Partner
10/10
Exceptional
30 Jul 2025
Laurie
Hotel was lovely. We didn't realize that Memphis has high gang crime. We didn't venture out, but felt safe at the hotel only.
10/10
Exceptional
27 Jul 2025
Anthony
Wonderful…10/10
Self
8/10
Excellent
17 Jul 2025
Waldemar
A convenient location (6 mins drive) from Beale Street
Leisure Partner
10/10
Exceptional
11 Jul 2025
Amandy

Comfort

Slept sooo good,may have over slept after check out time 😅if my husband didnt wake me up! Everyone was super nice.
Partner
10/10
Exceptional
07 Jul 2025
Pamela
The staff was great! The best customer service I have seen at a Best Western. Great customer service! In addition, the breakfast was good, the beds were good.
Leisure Family
10/10
Exceptional
04 Jul 2025
Emily
Staff were nice, hotel facility just ok
Business Self
10/10
Exceptional
24 Jun 2025
Gustavo
Great location near medical district. Great price. Has free hot breakfast and a gym. Secured parking lot and secured entry. Room is good size. There are 5 floors. You will love it here. Within walking distance to Beale Street. It was a last minute stay and a good choice for the price.
Leisure Family
6/10
Pleasant
24 Jun 2025
Nicole
Our TV never worked the entire time we were there. They literally were manually rebooting their router and still the TV wasn’t working. Just seems unprofessional for a hotel to not have better Wi-Fi service. Also, when we arrive to our room, the door was wide open. It had us questioning, We’re wearing the right spot?
10/10
Exceptional
19 Jun 2025
Ashley
Property seemed fine & our room was fine for 1 night...but does seem out of place and a little sketchy IMO.
Leisure Partner
8/10
Excellent
05 Jun 2025
Raymond

Clean and spacious rooms

I love a good Best Western stay because the rooms are always clean, the building is generally quiet, and the breakfast is good. This was no exception. The room was bigger than I expected, and super clean. Plenty of outlets and the staff was super friendly and fast. I'm only giving 4 stars instead of 5 because the toilet handle slipped off the chain a few hours before check out and I couldn't get it back on, but I'm sure if I had mentioned it, it would have been fixed quickly. Overall, I highly recommend. The neighborhood might give you pause, and maybe the outside could use some sprucing up, but this is a good hotel, and the omelets were on point.
Self
6/10
Pleasant
31 May 2025
RASHEENA
The best aspect of my stay was the staff, especially TJ. From check-in to check-out, TJ was extremely helpful. He was able to answer any questions we had about the area, places to dine and things to do during our stay. Any issue's we had in our room, TJ was able to correct and did so with a pleasant attitude and a smile.
Leisure Family
8/10
Excellent
26 May 2025
Claire
Ms. Joyce is the best! Her breakfast is so delicious and she is so kind and accommodating. I would go back just for her. Facilities were nice, spacious rooms, cameras in the parking lot. We felt safe and secure.
Leisure Friends
2/10
Poor
26 May 2025
James
Older property in did not stay I left for another property I just didn't feel safe.
Whole parking lot fence topped white
Self
2/10
Poor
25 May 2025
Ashley
The room was out dated the table and chair were old and rusted the toilet ran throughout the night none of the sockets next to the beds work. I called down to the front desk and was told that there is no maintenance guy on the property and they wouldn’t be able to fix the issue until Tuesday the nerve of them to ask for $100 incidental deposit on a room where they have people outside begging for change.
Leisure Family
2/10
Poor
21 May 2025
Robin
This was pretty junky.. had no real experience, the bed smelled (sheets).. we did not stay for breakfast. We left as soon as we woke.
Leisure Partner
6/10
Pleasant
19 May 2025
Connie
The property is surrounded by a fence with razor wire. It is very close to Minglewood Hall. Uber is definitely the way to go even though it is within walking distance as it is an unsafe area. The room was decent and the bed was comfortable for 1 night. Would stay again if seeing a concert at Minglewood Hall.
Leisure Partner
10/10
Exceptional
19 May 2025
Candace
The room was very clean and quiet. Bed was comfy!Receptionist Deborah was nice, friendly and professional.
Leisure Partner
6/10
Pleasant
19 May 2025
Penny
Our room was not ready after 3 pm. The pictures of property were not accurate. Although there was a fence around property it did not feel safe because it was downtown. Once we got into a room the room was clean and up to date. We would not stay here again due to location.
Leisure Partner
10/10
Exceptional
19 May 2025
Bret
Great location & hot breakfast.
Leisure Partner
10/10
Exceptional
14 May 2025
Kylee
Good location, hotel was clean, staff was helpful! would stay again!
Leisure Self
10/10
Exceptional
13 May 2025
Mark
Nice clean place. Helpful staff
Partner
4/10
Poor
11 May 2025
Casey
Desk lady was very nice but our room wasn’t even ready by 5:30. Razor wire around the hotel
10/10
Exceptional
11 May 2025
Dana
Wry accommodating super nice
Friends_and_family Friends
10/10
Exceptional
03 May 2025
Mia
Staff friendly hotel clean to be in downtown Memphis.. I felt very safe and comfortable
4/10
Poor
01 May 2025
esam
bathroom was not clean
breakfast food was no good
Business
8/10
Excellent
27 Apr 2025
Fannie
Very clean, don’t clean everyday. The commodes are like a daycare for kids. Very uncomfortable trying to sit down use toilet you flopped because they’re so low. The trash built up very high but other than that it was a great stay.
Friends_and_family Family
10/10
Exceptional
22 Apr 2025
Cessely
Big thank you to the lady that did the cooking
Leisure Family
10/10
Exceptional
17 Apr 2025
John
Booked place last minute was good
Business Self
8/10
Excellent
09 Apr 2025
Price
People kept saying the breakfast was great but it might have been the worse hotel breakfast I’ve ever had. Other than that it was a good hotel with nice staff and clean rooms.
8/10
Excellent
06 Apr 2025
John
They shortened the breakfast time indicated.
Business Family
8/10
Excellent
06 Apr 2025
Gary
On Friday April 4,2025, a Taller desk clerk worker “Gentleman” around 10 pm was not very pleasant
He ate in lounge area where I was sitting and had personal music player loud and singing while I was trying to relax
He had the phone on hold so I had to come down to ASK IN PERSON for wake up call
He did not move from where he was sitting, asked me my room number 3 times, even though not even near the desk and I still never got my wake up call ! The rest of my servers were wonderful- Delores and the young man who checked me and and checked me out at 7 am Sunday morning !
Business Self
6/10
Pleasant
05 Apr 2025
Veronica
Front desk staff although were friendly and helpful but they were dressed in what looked like lounging clothes/pajamas. Looked shabby.
Room could be cleaner. In the middle of the night the fire alarm fell from the ceiling.

Business Self
2/10
Poor
02 Apr 2025
Antonio
Poor customer service. Do not try to work with me with my reservations.
2/10
Poor
01 Apr 2025
candice
A lot of coke heads wondering around property
Leisure Partner
6/10
Pleasant
30 Mar 2025
Tracy

Sketchy neighborhood

I am unfamiliar with Memphis. I was trying to find a reasonably priced room close to the Memphis Sports Complex in a safe neighborhood. I got a very comfortable room but the surrounding area was scary. It was supposed to be a smoke free hotel but it reeked of Marijuana(especially 4th floor). The remote did not work completely. I could change channels but couldn't adjust the volume or turn it off without getting up. The plug ins nearest to the beds didn't work.
Friends_and_family Family
8/10
Excellent
25 Mar 2025
Vicki
This place was close to the medical building i needed to go to.
Family
10/10
Exceptional
23 Mar 2025
Anthony
Everything quiet..travel was easy i would recommend all travelers to stay
Partner
8/10
Excellent
23 Mar 2025
Stephanie
I didnt like the fact upon arriving it took a minute to get checked in when i already had a reservation in place. I had issues with the tv.Staff finally fixed that issue. Bathroom door wouldnt close up to lock. No microwave in room as stated on website. Some outlets weren't working. Ms. Joyce did excellent with the breakfast.
6/10
Pleasant
19 Mar 2025
Gilpatrick

Average st

The room was pretty good. The check in was adequate. The clerk was not personable. This hotel was a bad reputation for break-ins in the parking lot, but our car was not bothered. This place is average on the whole.
Partner
8/10
Excellent
17 Mar 2025
Isaac
The property was well taken care off and the furnishing and counter tops in the room looked brand new. The staff was friendly and helpful.

My only reason for not giving a perfect score is that the ac unit is very old and noisy and there is light coming in from under the door which is distracting if you are sleeping. This is a simple hotel, with a small lobby but I found it to be more practical than the ones by Beale St. It is very quiet, parking is right there and the price is much better. Overall a much better deal. This is where I will stay the next time I am in town.
Business Family
10/10
Exceptional
16 Mar 2025
Gail
Quiet
Leisure Partner
4/10
Poor
28 Feb 2025
Terri
Location is questionable (safety of personal property) and a lot of noise throughout my overnight stay.
Leisure Self

Location & surroundings

Best Western Plus Gen X Inn
1177 Madison Avenue, Memphis, United States

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Best Western Plus Gen X Inn

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