Name: Holiday Inn Cincinnati Airport
Address: 1717 Airport Exchange, Erlanger,, 41018, US

6/10

Pleasant

15 Jul 2026

Noel

The room was good. It was clean and had an updated bathroom and comfortable bed. The shape of the room was a little odd but fine for us and our one night stay. The property in general was a bit outdated and the exercise room was not great. The biggest issue was that the breakfast option was not clear for most guests. We had paid when we made the reservation for the breakfast but when we checked in they didn't say anything about needing to get a voucher for the breakfast. Seems like that is something that should have been done/explained at check in. There clearly had been some miscommunication regarding breakfast with a baseball team that was there and it made for a very awkward breakfast as the guests were complaining and arguing with the staff. The breakfast was understaffed for sure and I never saw a manager or anyone else come over to help clear up the issue which made it even more difficult for the staff to attend to their job. Overall it was fine for needing a place to stay near the airport but I don't know that I would want to stay any more than one night.

Partner

10/10

Exceptional

15 Jul 2026

Robert

Was a good experience when staying

10/10

Exceptional

14 Jul 2026

Scott

I stayed 3 nights and everything was great!

Self

4/10

Poor

14 Jul 2026

Kim

Bedding was clean, bed was comfortable and bathroom was clean. Room carpet was not clean. There was a lot of dust on things. There was a hair on the phone that didn’t work. TV also didn’t work. I called for maintenance and no one came.

2/10

Poor

14 Jul 2026

Laura

C

Partner

10/10

Exceptional

13 Jul 2026

Timothy

It was all great.

Family_with_children

10/10

Exceptional

13 Jul 2026

Jeanne

We’ve stayed at several Holiday Inns and this was one of the best ones! Very friendly staff and nicely appointed room.

Partner

2/10

Poor

12 Jul 2026

Daniel

Paid extra for breakfast package but breakfast was horrible.

Family_with_children

10/10

Exceptional

12 Jul 2026

Aaron

I enjoyed my stay

10/10

Exceptional

10 Jul 2026

Aaron

Property was fabulous and was able to
checkin early.

Self

6/10

Pleasant

10 Jul 2026

Tanya

The hallways smelled like marijuana and the room itself was clean but smelled awful. Like an old smokey putrid type of way that did not go away the entire 2 days.
I had to use a towel to breathe in and out of

Self

2/10

Poor

10 Jul 2026

Ingrid

Needs a serious update.

2/10

Poor

10 Jul 2026

Melody

Could not regulate water in the bathroom, shower did not work, AC did not work

Self

8/10

Excellent

08 Jul 2026

Serena

The airport shuttle was good to have to be able to pick us up at 2am since our flight was late . Staff was fast and reliable

Friends_and_family Friends

6/10

Pleasant

08 Jul 2026

Mark

No toiletries, room didn't cool down much after changing the thermostat setting, most uncomfortable beds I've ever tried to sleep on

Family

6/10

Pleasant

07 Jul 2026

Patricia

Hotel was nice. But A/C was a problem in the hallways and some rooms.

Family

6/10

Pleasant

07 Jul 2026

Raymond

In 100 plus degrees the ac did not work. They kept promising it would but never did. They gave me a box fan which was not enough. I feel I should be compensated for the suffering I dealt with for the entire stay :(

Friends

6/10

Pleasant

04 Jul 2026

Irvin

Everything was good except the air conditioner in my room. Terrible when the hot weather is unbearable..

Self

4/10

Poor

04 Jul 2026

Steven

Air conditioning was out and the room stayed around 80 degrees. I had to cut the trip short a day

Partner

6/10

Pleasant

03 Jul 2026

Licy E.

La ubicaci9n cerca del hotel pero el aire acondicionado en las habitaciones t8nes q mejorarlo

Family

10/10

Exceptional

02 Jul 2026

Derrick

Good place to rest

10/10

Exceptional

01 Jul 2026

Dariusz

Nice large room for a great price. Very friendly staff. Thank you for early check-in at no additional charge!

Self

10/10

Exceptional

29 Jun 2026

Katie

Convenient for the one night. It seemed clean, but is outdated making it hard to clean out decades of yuck.

Family_with_children

8/10

Excellent

29 Jun 2026

Alison

Good

Family

2/10

Poor

28 Jun 2026

Marinna

The beds were very uncomfortable

Partner

10/10

Exceptional

28 Jun 2026

Melissa

Convenient when having early flight.

10/10

Exceptional

26 Jun 2026

Jeannette

We stayed one night to be close to the airport as we had an early flight. Check in and check put were both fast and efficient. The room was clean and comfortable. O would recommend this motel!

Family

10/10

Exceptional

25 Jun 2026

John

Clean, comfortable, and quiet. We purchased the park and fly package and the shuttle to and from the airport was easy and convenient! We had the breakfast before we left and were satisfied all around

Partner

10/10

Exceptional

23 Jun 2026

Michael

Clean room!!!

Partner

6/10

Pleasant

23 Jun 2026

rachel

Rooms were dated and in need of cosmetic repairs

Family

4/10

Poor

23 Jun 2026

Ardencia

No parking for customers. They allow commuter flight parking so it leaves no parking for their actual guest.

Family_with_children

10/10

Exceptional

22 Jun 2026

Jill

We like to stay here when we have to leave early on the plane.. and we can leave our vehicle . We take the shuttle to the airport!

Partner

10/10

Exceptional

22 Jun 2026

Virginia

Beautiful property

Family

6/10

Pleasant

18 Jun 2026

Annamarie

The TV did not work and when we requested assistance we were given another remote. The TV still eouldnt work and we were told by the front desk.per

4/10

Poor

17 Jun 2026

Donna

Our room was fairly clean but had a horrible smell.

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Laurie

Loved the entryway with the water fountain. It was a long walk to the elevator for guests, however, everything was very clean. Our room was great. We arrived late and were quite weary from travel. A welcoming smile from the person working the desk would have been helpful or even some direction about parking or how to find elevators. Parking was limited as it seemed to be a busy evening. Maybe the worker, who was alone, was tired and overwhelmed from the many people coming in that night. She was, however, very efficient.

8/10

Excellent

15 Jun 2026

Jonathan

Double beds are indeed double, not queen as reported when I called hotel to verify.

Breakfast server Tennessee was wonderful.

Family_with_children

10/10

Exceptional

15 Jun 2026

James

Really solid, non-stress place to stay if you're unexpectedly stuck overnight at the airport. Convenient transport to and fro airport! A nice resource!

Self

6/10

Pleasant

14 Jun 2026

Sherry

Breakfast was okay

Family

4/10

Poor

14 Jun 2026

Kristen

Our air conditioning wasn’t working. We reported it once and no one came so I walked to front desk and asked again. They did send someone up immediately and he told us it was working but you could stand in the room and definitely tell it wasn’t. He did return about 30 min later and held up a thermometer to the vent and said it’s working, but the thermostat was sitting on 65 and the room was 75 degrees. We had been at a baseball field all day and we were exhausted. We ended up staying in the room because we didn’t feel like moving but didn’t sleep at all because it was so hot in the room. The next day I returned to front desk and they happily let us move rooms but the second room wasn’t much different. It was cooler, but still the room didn’t get under 73 degrees. I overheard 3 others talking about the air.

Family

2/10

Poor

11 Jun 2026

James

This hotel is a dump, the rooms are old and dated. the lobby smells like chlorine, fabuloso and 1970. The shuttle is old and beat up. not sure who is giving this hotel an 8 but it was not enjoyable.

6/10

Pleasant

11 Jun 2026

Roger

The check-in process was \"efficient\". The young lady who checked us in could have been replaced with a kiosk. She was robotic and hardly welcoming. Yet, we did get our key.

The hotel itself is \"OK\". It is \"dated\". Old.

There must have been some sort of spill, rot, or problem in the lobby. It was saturated with \"fresh air\" machines that were more like being stuck in a hot car with a grandmother whose nose had aged poorly and who had doused herself with perfume, and who could not smell it herself.

Partner

8/10

Excellent

10 Jun 2026

Mary Ann

We had a pleasant stay here for a one night stay during our road trip.

Partner

8/10

Excellent

09 Jun 2026

Annette

Just what we needed admitted a long flight.

Partner

8/10

Excellent

06 Jun 2026

Kenneth

Late night check-in after flying in on one of the last flights. Simple, straightforward. Not fancy but just what I needed before heading on next morning.

Self

10/10

Exceptional

06 Jun 2026

Kiersten

My room was clean as can be. The hotel staff was helpful and polite. The restaurant was worth the money for the breakfast. This place has isnt the most up to date as it is an older location but it's worth the money and I felt safe during my stay.

The event was well managed by the staff as there was several hundred attending. There were several tables set up to get food it made the process much faster and better than previous events I've attended. It was worth the stay.

Self

10/10

Exceptional

03 Jun 2026

Steve

Enjoyed everything the staff minus one gentleman on the night shift.rude,asked him if we woke earlier could we catch earlier shuttle and it was like we bothered him!

10/10

Exceptional

03 Jun 2026

Allen

Nice

Partner

8/10

Excellent

31 May 2026

Courtney

Airport shuttle, and parking

Family_with_children

10/10

Exceptional

31 May 2026

Doris

Clean and nice hotel

Partner

8/10

Excellent

30 May 2026

John

Good value for the price. Severe lack of parking spaces, I’m assuming it was a park and fly which exacerbated the situation.

Partner

10/10

Exceptional

29 May 2026

Teresa

It’s was ok but I don’t know why we didn’t get free breakfast but other people have

Friends_and_family Friends

10/10

Exceptional

28 May 2026

Patrick L

Best experience at a hotel in a long time
Absolutely beautiful on inside

Self

10/10

Exceptional

27 May 2026

Susan

Great all around helpful and easy parking

6/10

Pleasant

26 May 2026

Amy

This hotel looks grand in the lobby, but is becoming run down. The carpet was bad, rooms are older and damp. Elevators were grimy.

Family

10/10

Exceptional

25 May 2026

Julio

Can get better parking lot

Family

10/10

Exceptional

24 May 2026

Van Albert

Didn't like mattresses omg wore out ,nothing but springs

6/10

Pleasant

23 May 2026

Eric

Dated and worn. Clean but not much more to say than it was close to the airport and had free shuttle service. A bit pricey for what is there I would say

Partner

10/10

Exceptional

22 May 2026

Richard

Room was very clean and the staff was very helpful.

Self

8/10

Excellent

21 May 2026

Gary

Very convenient to airport. Shuttle was timely even at 5AM.

Partner

2/10

Poor

21 May 2026

Greg

Had a poor experience at this hotel. I picked the hotel because I was getting in late to the airport and knew I would want dinner. Their website showed their on-site restaurant was open until 11:00pm. I arrived at 10:30 and was told the restaurant was closed at 10pm. They said it's only open until 11:00 pm on the weekends. So they were aware of their hours, but did not update their website.

They said I could get a sandwich out of the vending area. I talked with the front desk....it would have gone a long way if they had offered to comp the $10 sandwich given their errors.

The horizontal surfaces in my room had not been cleaned or dusted. Bed skirting was dirty and frayed.

Love Holiday Inn's - but wont stay here again.

Self

10/10

Exceptional

21 May 2026

Maria

Staff was nice enjoyed my stay.

Self

10/10

Exceptional

20 May 2026

Aaron

The property was clean and nice

Self

10/10

Exceptional

19 May 2026

Denise

We appreciated the prompt shuttle service. The hotel is beautiful and spacious with a nice restaurant. Our room was comfortable,clean, and larger than average. We would love to return!

Partner

10/10

Exceptional

18 May 2026

Lisa

This was a overnight before flying out early the next morning. The room was clean, the beds were comfy and it was SO quiet. Perfect for getting a good's night sleep.

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Walter Lemaster

Excellent stay. Staff were fantastic. Rooms recently renovated and clean. Highly recommend it.

Partner

10/10

Exceptional

15 May 2026

Jeffrey

Always a nice place to stay

10/10

Exceptional

13 May 2026

Marian

Very clean, friendly staff

Partner

8/10

Excellent

11 May 2026

Martin J.

Our stay was very nice. Everyone was friendly. We signed up for the shuttle to the airport the night before, but in the morning they didn’t even check the list, and there must have been 20 people waiting for 10 seats. Luckily we made it on, but don’t know why they have you sign up but then don’t use the list.

Friends

8/10

Excellent

10 May 2026

Holly

Restaurant staff was great! Rooms are a little dated, but still nice.

Partner

8/10

Excellent

10 May 2026

Veronica

The stay was short. The hotel was ok

Friends_and_family Family

8/10

Excellent

09 May 2026

willie

Something was going on with the air conditioner in the room, where it did not work and we are only there for one day and no one took care of it

Partner

6/10

Pleasant

08 May 2026

Linda Latham

I stay at this hotel twice a year for events I come into Cincinnati for. Very disappointed this time in the room amenities. Bottom of one of the beds was broken, bathroom light was not very bright, shower curtain rod was not level so the curtain did not stay closed on either end. I’m not sure if this was just a room that needed to be refreshed. They were painting the lobby right outside the restaurant during my stay so you smelled the paint fumes with your breakfast each morning. Staff was very nice checking in and restaurants staff.

Self

10/10

Exceptional

08 May 2026

Crystal

Clean rooms and very or breakfast items.

Family_with_children

8/10

Excellent

07 May 2026

Shanda

Hotels was nice, would stay again.

8/10

Excellent

06 May 2026

Peter

Checkin was fast and easy. Room was nice; clean and quiet.
My only issues was one room lamp did not work and the clock did not work.
Shower and bathroom has Dove brand bodywash and shampoo. Nice touch.
Great place, with easy access to the airport.

10/10

Exceptional

05 May 2026

Danny

Awesome place to stay , very clean and staff very helpful

10/10

Exceptional

05 May 2026

Maureen

Clean room with updated shower and decor. Quiet. Safe parking. Very close to the airport.

6/10

Pleasant

03 May 2026

blaine

Vending machines ripped me off. Are they programmed to double bill ?

Self

10/10

Exceptional

01 May 2026

Jeffrey

Perfect fit for the airport

Self

10/10

Exceptional

30 Apr 2026

mark

24 hour shuttle, wonderful lobby, indoor pool, nice room.

Self

6/10

Pleasant

30 Apr 2026

Charles

Very large hotel
Carpets are very dark and give feeling of dirty
Staff nice and helpful

8/10

Excellent

28 Apr 2026

Norma

Comfortable room and convenient shuttle to the airport!

Self

10/10

Exceptional

27 Apr 2026

Ann

Convenient location, outdated, but clean. Nice breakfast

Self

10/10

Exceptional

27 Apr 2026

Luis

Great service

10/10

Exceptional

27 Apr 2026

Ginger

Easy check in/out. Friendly staff, very helpful. Breakfast & dinner was wonderful. Shuttle to/from airport was so convenient as well as leaving our vehicle at hotel during flight trip (extra fee, but cheaper than airport). Room was clean and roomy.

Partner

8/10

Excellent

26 Apr 2026

Angela

Parking was easy, the lot was very full both days but the hotel has an abundance of entrances once you have your key card.
Room was clean, a little on the warm side even with the temp turned down. Water in the bathroom was very hot and did not turn cold in the middle of a shower.

4/10

Poor

25 Apr 2026

Yolanda

Parking was hard to find?., when you come back from dinner no spots. Had circle lot 4 times and hope someone would pull out.

10/10

Exceptional

24 Apr 2026

Tracy

Only stayed over night, but the hotel has everything you could want. Restaurant, indoor pool, exercise room. Airport shuttle runs 24 hours and for a few you can park your car there while you travel for a few.

Partner

6/10

Pleasant

23 Apr 2026

Heather

Room was clean but smelled musty . Beds were comfortable . Didn’t like how far I had to walk from my parking (only spot was in the back ) to front of building to check in and then they wanted me to walk back to my car to put a parking pass on it. Easy checkout . Microwave would have been nice to have in room

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Vincenzo

Nice

Partner

10/10

Exceptional

22 Apr 2026

Melissa

Used the hotel shuttle to get to and from airport and was able to leave car parked at hotel for 9 days-cheaper and more convenient than airport parking.

Friends

10/10

Exceptional

22 Apr 2026

Melissa

Staff was friendly and airport shuttle was timely.

Friends

6/10

Pleasant

21 Apr 2026

Jenna

The rooms need a whole make over and they smell like stale cigarettes

Friends_and_family Family

8/10

Excellent

20 Apr 2026

Jessie

No complaints

Friends

2/10

Poor

19 Apr 2026

Jamarielle

Would not return hotel not clean issues with Iron, bathroom flooded, and smelled of mold.

Family_with_children

8/10

Excellent

19 Apr 2026

Denise

Pros-
Extremely close to cvg. Like less than 5min ride.

- room was clean

Parking was atrocious on a Saturday night around 7pm.

Rooms are extremely outdated. No USB ports only electrical outlets.

Beds are extremely hard and uncomfortable.

Hotel had walls that were missing plaster

For a one night stay it was doable but wouldn't recommend staying more than one night.

Friends_and_family Family

4/10

Poor

18 Apr 2026

Cheyenne

Parking wasn't great, not a lot of spots. They were out of most of the food. The room wasn't cleaned very well, the lobby was beautiful though.

Partner

8/10

Excellent

17 Apr 2026

DAVID

Clean room and property.
Shuttle took us to the airport as requested at 2:30 AM.
Too early for breakfast but coffee and tea were available and welcome.
Parking $8.00/day, so not bad.
If you have an early flight to catch rhe 24 hrs Shuttle is great.
Bar/restaurant open until 10:00 pm.

Partner

10/10

Exceptional

15 Apr 2026

william

Great spot