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Residence Inn Cincinnati Airport
Florence- KY · United States
2811 Circleport DrView location
8.6/10Excellent510 Reviews
Cleanliness8.8/10 8.8
Service9.0/10 9.0
Comfort8.6/10 8.6
Condition8.6/10 8.6
Location7.8/10 7.8
Neighborhood8.4/10 8.4
Amenities8.6/10 8.6
See all ratings- Business hotels
- Hotels with spa
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Residence Inn Cincinnati Airport
Located in Erlanger's business district, the Residence Inn by Marriott Cincinnati Airport Erlanger is within a 15-minute drive of the National Underground Railroad Freedom Center and Fountain Square. This hotel offers guests various amenities, including an outdoor pool, tennis court, and 24-hour fitness center.
You can also enjoy complimentary Wi-Fi, concierge services, and a hair salon. Each of the 150 guestrooms features a kitchen, pillowtop bed with down comforters and Egyptian cotton sheets, and a 32-inch Smart TV with satellite programming. Wired and wireless internet access, phones, desks, and complimentary newspapers are also provided.
Start your day with a buffet breakfast (fee applies), available weekdays from 6:30 AM to 9:00 AM and weekends from 7:00 AM to 9:30 AM. The hotel also offers a grocery/convenience store for added convenience.
For business travelers, there's a 24-hour business center, express check-out, and 720 square feet of meeting space. A complimentary roundtrip airport shuttle is available 24 hours a day. Paycor Stadium and Great American Ball Park are both within a 20-minute drive of the hotel.
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Located in Erlanger, Residence Inn by Marriott Cincinnati Airport Erlanger is in the business district, within a 15-minute drive of National Underground Railroad Freedom Center and Fountain Square. This hotel is 10.2 mi (16.4 km) from Paycor Stadium and 10.3 mi (16.6 km) from Great American Ball Park.
Make yourself at home in one of the 150 guestrooms, featuring kitchens. Your pillowtop bed comes with down comforters and Egyptian cotton sheets. Wired and wireless internet access is complimentary, while 32-inch Smart televisions with satellite programming provide entertainment. Conveniences include phones, as well as desks and complimentary newspapers.
Featured amenities include complimentary wired internet access, a 24-hour business center, and express check-out. Planning an event in Erlanger? This hotel has 720 square feet (67 square meters) of space consisting of conference space and a meeting room. A roundtrip airport shuttle is complimentary (available 24 hours).
Popular amenities
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
anytime
Check-out until
11:00 AM
Minimum check-in age
21
Hotel policies
No rollaway/extra beds available
Car recommended
LGBTQIA+ friendly
Professional property host/manager
Pets allowed
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- A car is recommended for transportation to and from this property.
- Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.
- Contactless check-in and contactless check-out are available.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
-
Special Instructions
This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Pool access is available only by reservation (subject to availability).
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards and debit cards; cash is not accepted
- Cashless transactions are available
- Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
-
Minimal age
21
-
Optional fees
- Pet fee: USD 100 per accommodation, per stay (maximum USD 150 per stay)
- Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Spanish
Nearby attractions
Ohio River Valley
2.2 km / 1.4 mi
Ohio River
3.2 km / 2 mi
Turfway Park
3.6 km / 2.2 mi
Scudder Field
4 km / 2.5 mi
Turfway Park Racing & Gaming
4.6 km / 2.8 mi
Turfway Crossing
4.8 km / 3 mi
Saint Elizabeth Medical Center Florence
6 km / 3.8 mi
Crestview Hills Mall Shopping Center
6.3 km / 3.9 mi
Hindman Settlement School
6.7 km / 4.2 mi
Thomas More College
7 km / 4.3 mi
Silver Lake Park
8.2 km / 5.1 mi
Shoppes At Burlington Shopping Center
9.2 km / 5.7 mi
Edgewood Park
9.6 km / 6 mi
St. Elizabeth Healthcare Center
9.7 km / 6 mi
World of Golf
9.7 km / 6 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 150
- hotel
- Wheelchair-accessible
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wired Internet
- Wi-fi
- Car hireExtra charge
- Valet parking
- Airport Shuttle
Show 39 more facilities & services
- Room service
- Laundry service
- Babysitting service
- Multilingual staff
- Bellboy serviceExtra charge
- Fireplace
- Hotel safe
- Currency exchange facilities
- Lift access
- ShopExtra charge
- Garden
- Concierge
- Newspapers
- Luggage room
- Dining area
- Clothes dryer
- BBQ facilities
- Grill/BBQ
- Towels and bed linenExtra charge
- Smoking areaExtra charge
- Poolside snack barExtra charge
- Conference room
- Meeting room
- Business centre
- Outdoor freshwater pool
- TV lounge
- SaunaExtra charge
- Hairdressing salon
- Spa centreExtra charge
- Breakfast
- Breakfast buffet
- Continental breakfast
- Picnic
- Non-smoking establishment
- Minimum check-in age: 21
- Fitness
- Basketball
- GolfExtra charge
- Tennis
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE AccessibleSUITE • AccessibleSUI.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cincinnati Airport
SUITE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDROOMSSUITE • TWO BEDROOMSSUI.B2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cincinnati Airport
SUITE TWO BEDROOMS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO BEDROOMS AccessibleSUITE • TWO BEDROOMS AccessibleSUI.B2-H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cincinnati Airport
SUITE TWO BEDROOMS Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- TWO BEDROOMS Accessible
Adult and child limits apply within the room's total guest limit.
Room code: SUI.B2-H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO AccessibleSTUDIO • AccessibleSTU.H6-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cincinnati Airport
STUDIO Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: STU.H6-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BED • 1 Bedroom • 22 m²SUI.QN
Room overview
Smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room amenities
- Wake-up service
- Cable TV
- Bathrobes
- Living room
- Safe
- Centrally regulated air conditioning
- Microwave
- Minibar
Show all 10 amenities
- Shower
- Bathroom
Facilities with extra charge
- Housekeeping
- Satellite TV
- Desk
- Toiletries
- Wi-fi
- Ironing set
- Tea and coffee making facilities
- Kitchen
- Internet access
- TV
- Direct dial telephone
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cincinnati Airport
SUITE QUEEN SIZE BED
Room photos
6 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Queen-size bed 150-154 width, Sofa bed
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN
Room amenities
- Wake-up service
- Cable TV
- Bathrobes
- Living room
- Safe
- Centrally regulated air conditioning
- Microwave
- Minibar
- Shower
- Bathroom
Facilities with extra charge
- Housekeeping
- Satellite TV
- Desk
- Toiletries
- Wi-fi
- Ironing set
- Tea and coffee making facilities
- Kitchen
- Internet access
- TV
- Direct dial telephone
- Hairdryer
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE TWO DOUBLE BEDSSUITE • TWO DOUBLE BEDS • 1 Bedroom • 51 m²SUI.2D
Room overview
Smoking room- Room size
- 51 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room amenities
- Living room
- Safe
- Centrally regulated air conditioning
- Microwave
- Minibar
- Shower
- Bathroom
- Bathrobes
Show all 10 amenities
- Cable TV
- Wake-up service
Facilities with extra charge
- Kitchen
- Ironing set
- Tea and coffee making facilities
- Internet access
- TV
- Direct dial telephone
- Hairdryer
- Toiletries
- Desk
- Satellite TV
- Housekeeping
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cincinnati Airport
SUITE TWO DOUBLE BEDS
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Smoking room- Room size
- 51 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Bed setup
- Double bed 131-150 width
- Bedrooms
- 1
- Room type
- SUITE
- View / characteristic
- TWO DOUBLE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: SUI.2D
Room amenities
- Living room
- Safe
- Centrally regulated air conditioning
- Microwave
- Minibar
- Shower
- Bathroom
- Bathrobes
- Cable TV
- Wake-up service
Facilities with extra charge
- Kitchen
- Ironing set
- Tea and coffee making facilities
- Internet access
- TV
- Direct dial telephone
- Hairdryer
- Toiletries
- Desk
- Satellite TV
- Housekeeping
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
STUDIO QUEEN SIZE BEDSTUDIO • QUEEN SIZE BEDSTU.QN-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cincinnati Airport
STUDIO QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- STUDIO
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: STU.QN-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-2
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cincinnati Airport
SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN-2
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE QUEEN SIZE BEDSUITE • QUEEN SIZE BEDSUI.QN-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityResidence Inn Cincinnati Airport
SUITE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.QN-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Residence Inn Cincinnati Airport
100
reviews shown
Valarie
Na
Maya
The renovations they have made are nice, the place is still being renovated
Jimmy Tacras
Good location
Shekel
After coming in from the ark encounter, we had just walked in our room and received a knock at the door stating that someone was stomping. which no one was stomping. we had literally just came in the door and settled down and the kids were sitting on the floor watching tv. After my husband went to the front desk to get clarity and question them, the supervisor stated she heard us from the elevator, meanwhile the elevator is a distance from our room. Its no way they heard anyone in our room from the elevator. It was really annoying. Construction was going on in the hotel and the elevator was hot.
Alison
Great continental breakfast. Housekeeping didn't come the entire time we were there, but the hotel was well kept up otherwise.
Carole
Lovely clean property…super friendly staff.
The pool is such a bonus and breakfast was a great start to the day…..
The pool is such a bonus and breakfast was a great start to the day…..
Titus
Spacious units, great breakfast, great kitchen space and professional staff.
Vicky
Although we only stayed 2 nights and did not really need the kitchen, we were impressed by the amenities offered there. We will definitely remember this hotel in case we need to travel for work.
Melissa
Our room was very rundown and dirty. The toilet seat was only connected with one bolt, there were fingernail clippings on the bathroom counter, the tv remote was duct taped together, and the hardware was falling off the entry door. There was so much furniture in the room it was impossible to walk around to the other side of the bed. The hallways leading to our room were under construction with no flooring and covered in building debris. This is unexpected for a Marriott property. If you plan to stay here and would like a quiet room, be sure to request the buildings away from the pool/outdoor common space.
Lana
This was our first time staying here so we didn’t know what to expect. We got a suite. There was renovation going on on the first floor. The second floor looked like it had already been completely renovated. Even the hallway smelled brand new. The room was very comfortable and the breakfast was great. We will definitely stay here again!
Maryana
5 Stars! Extremely clean property with a professional staff and a convenient location. The only downside was that the pool is outdoors, and it happened to rain during my stay. Still a perfect experience!
susan
Comfortable
Kathleen
Initial room was filthy they however redeemed themselves and the staff was amazing
Amie
did not have breakfast
Robert
Due to construction issues beyond their control, the hotel was short of rooms, but they notified us in advance and had accommodations for us at a similar hotel within 100 yards.
Charles
Hotel needs to be updated Old rugs and chair upholstery show serious wear and tear. Only thing is good was the coffee.
Keith
Bathroom was filthy. Walls were cracked. Half of the tv had color, other half was purple tinted. People in room above ours sounded like a herd of elephants constantly on the move.
Very dissatisfied and disappointed considering this franchise is associated with Marriott.
Very dissatisfied and disappointed considering this franchise is associated with Marriott.
Barbara
Friendly staff and clean room
Tracie
This isn’t a Marriott standard hotel , disgusting ran down had to change rooms three different times to get a working bedroom tv. First room even had blood on the bedroom door and electrical outlet, dining table chairs were are torn and cracked open , sectional was sunk in . Second room tv wouldn’t even turn on. Third room tv finally worked , bathroom wall was utterly disgusting, hubby cleaned it off as we were tired of moving room to room.
Carrie
Super clean rooms! And the breakfast each morning was hot and the staff always made sure it was filled. Overall great experience
Tonya
The staff were very friendly and helpful. Breakfast was very fresh and delicious and the lobby was exceptional!
Jon
The hotel boasted a superb location and excellent amenities. The staff were courteous and helpful, and the room was both clean and comfortable, although the beds were on the firmer side. However, we experienced some issues with the lighting, as half of the fixtures were not working, which made it quite dark after dark, and one of the TVs was not functioning.
Kokea
The food was bland. The customer service was fine. The room was outdated, for example, the carpet was coming up and the kitchen table had paint peeling off of it. The worse part was that there was a big white stain on the brown couch, underneath the couch pillows. It’s easy for housekeeping to miss it, but we were going to let our little daughter sleep on the pull out couch bed and that’s when we saw it. It looked like a man’s bodily fluids.
Melissa
We had a late night arrival of about 1am. It was snowing and so cold. We were hungry too. The person at the front desk was so friendly and welcoming. She offered us water and any items that had been leftover from breakfast. We bought a little microwave pizza and grabbed some cereal/milk from the breakfast bar. It was so nice that the rooms have a mini kitchen. We ate and were settled in our beds in no time!
It is a business friendly place to stay. There were several people dressed for work, using laptops and having meetings at breakfast.
It’s also a good place for families. They have a little activity courtyard and nice breakfast.
It is a business friendly place to stay. There were several people dressed for work, using laptops and having meetings at breakfast.
It’s also a good place for families. They have a little activity courtyard and nice breakfast.
Amanda
Convienent location. It took less than 10 mins to get to the airport. Room was a good size but very outdated and it smelled.
Tina
Room was spacious for us.
Michael P
Everything was great! I would definitely stay there again.
Linda
We were so relieved to get in a bit early. Our plans included a Dr visit first that was cancelled leaving us nowhere to go for hours. The shuttle to the airport was perfect.
Rolando
Coffee maker not working.
Tara
Room was clean, staff was very nice, breakfast had everything you needed.
Michael
The tub in the room would fill with water as I was showering. The drain needs to be
loretta
Friendly and knowledgeable staff. Great rooms. Convenient to the airport!
Chris
The two employees at the front desk were nice and helpful during check in. After that, complete staff disaster. Employees took it upon themselves to monitor the arrival and subsequent brief stay of a visiting associate of mine, including generating noise in the vacant room above me but setting off their car alarms several times while discussing theories of the visit, my cell phone use while I was in bed as they watched from the parking lot thru the too small blackout curtains, and from the room above, the adjacent ‘linen closet’ and hallway outside the room. At first it was amusing but quickly deteriorated into harassment. I left after a few hours around 3:28 am to find another hotel. Ridiculous.
Jo
It was an overnight stay. It was convenient and clean.
John
The hotel is fine. The $100 pet fee for my small dog was a surprise, it appeared no where in the online info. It's very excessive
Savannah
Great stay
Great room, we just stayed for one evening to catch an early flight. Either way, super comfortable and really nice well equipped room!
Zondra
So Comfortable !
I truly enjoyed my stay at the Residence Inn. A friend and I both had the suites with queen beds. The accommodations where Perfect! Spacious! And the bedding was absolutely DIVINE! The staff was so friendly and went out of their was to address a couple of issues I encountered and then some. The complimentary breakfast was so inclusive, everything you could want for breakfast was there. I also used the gym and it was clean and inviting! Thank you for making my stay so enjoyable. I will be staying with Residents Inn again!
Antwan
The Residence Inn bed was so comfortable.
Gafurjon
Good
Filmore
Very clean property
Jan
Great place!
Great stay! The suites was spacious, comfortable, and clean. ALL staff were super helpful and kind. They provided down-free bedding upon request. The breakfast was really good, and they accomodated my dietary needs. Both the pool and the gym were nice. And all at an affordable price!
Misty
I expressed I have a mold allergy and the front desk made sure I was placed in an allergen free room.
Ethan
Shower was incredible small.
Daniel
Comfortable room. great breakfast
Lori
Hotel.com trip insurance scam
Did not stay there. Bought trip insurance but it won’t reimburse me for missed stay
Valerie
Nice place to stay!
We choose this place because of the location to the airport, the 24 hour transfer to the airport service and the cost. It is a big beautiful room. Nice and comfy. And if we were to need to stay longer than a couple days, this is perfect (plenty of room and places to sit, nice kitchen are with small microwave, fridge and stove).
Sean
Not much to like
Mona
Wonderful place to enjoy family and friends.
donna
The best sort of stay
Had several calls pre-arrival that were handled well. Accepted our 2 cats very happily, and probably the best General Manager in the hotel business. Thank you Brian for the effective handling and kindness to 2 traveling seniors. You are a kind man.
marcella
Highly recommend
The daily breakfast was delicious. Room and grounds were clean and well maintained. We was nice having 2 bedrooms and 2 bathrooms and a living area.
Jose
Staff was very friendly.
Paul
Staff was amazing. They were friendly and welcoming. They allowed me to check in early, which was amazing since I had an early flight that didn't go well.
Chaitali
Nicole at the front desk was very good.
Sarah
We've been using this hotel every year to send our students to the Creation Science camp and to Noah's Ark. The hotel's customer service quality is always above our expectation. Their communication is proactive and excellent. They always make sure that we are aware of what's happening around.
The staffs are always very helpful and kind. Especially Jordan at the front desk is an amazing lady; so professional, kind, friendly, and provides excellent customer support! She goes an extra mile to help us when it was not her fault. She always makes sure the hotel meets our needs.
The staffs are always very helpful and kind. Especially Jordan at the front desk is an amazing lady; so professional, kind, friendly, and provides excellent customer support! She goes an extra mile to help us when it was not her fault. She always makes sure the hotel meets our needs.
Kevin
Family trip
Stayed 2 nights and very much enjoyed the extra space in the room and the amenities. Little kitchen offered savings opportunities.
The breakfast offered in the lobby was excellent! I'd stay there again.
The breakfast offered in the lobby was excellent! I'd stay there again.
Lana
The room was really quite dirty. There wasn’t any bedding for the pullout sofa- we had to go to the office and they had to “hunt” some down. The hallways and our room wreaked of marijuana. I probably used 1/2 a bottle of body spray to try and mask the smell
Greg
St
Darlene
It was very nice,the only issue i had was the breakfast kitchen staff..if you asked for something they were very rude 2 different ladies on 2 different days...i would definitely stay again & tell my friends to...Thank you for the kindness of the other staff
Sarah
As always, love to come back because they truly care for customers.
Jeff
Nice area, close to the airport.
Debbie T
Convenient location ! Staff was nice and efficient. Needs Updating . Breakfast was very minimum. I let them know when we were leaving that the bath vanity sink faucet was awkward to get completely off & our efficiency had uneven cooling. To me it fell short for the charges.
Brian
Great stay, breakfasts were the best. Marisa provided excellent customer service!
william
Great customer service
Susan
It was a fast check-in and the personnel friendly.
Tiffany
The layout of the residence inns are awesome, plenty of space for my giant family. However, there is a crazy amount of wear and tear. The chairs were falling apart and the couches super dirty. The front desk staff was amazing- so friendly and helpful all of them. Very yummy breakfast, although the cook is constantly putting things away while you’re eating and so you feel rushed. Which isn’t very fun when you are already on a major time difference. There was one extremely rude housekeeper who wouldn’t help me find a hair dryer when I had already been waiting for an hour and almost late to a wedding! Overall though, we would stay again.
Al
It would have been nice If we would have been informed when we checked in that I had to request clean towels daily and to have the room cleaned. I have never stayed on a property this way. It has always been to request if I didn't want the room cleaned. This should have been reiterated at check in.
Floyd
Staff was great ,curteous, helpful. Breakfast was very nicel! Wanted to love the hotel but the devils in the details Rule for housekeeping totally unacceptable (must request service 1 day prior). Linen improperly installed or didn't fit. No luggage stools, 3 tv's 2 remotes. Common area carpet worn. Fresh linen or towels occupants responsibility. Too many minor details but i would consider it again
LeJoshua
Great
Derek
Good
Denia
Nice hotel with suites. We loved utilizing the full fridge and two bedrooms
Tanya
the elevators too far from the room,
breakfast was terrible. online the description of the rooms could be better does not mention microwave or full kitchen. plz work on theses items u might get more guest i almost passed on this hotel until i called and asked questions
breakfast was terrible. online the description of the rooms could be better does not mention microwave or full kitchen. plz work on theses items u might get more guest i almost passed on this hotel until i called and asked questions
Claire
Ideal location close to CVG
MARK
Old disgusting property. Dust on top of refrigerator from 10 years ago. Cookware is disgusting.
Lisa
Very pleasant experience
musa
Separate buildings
Brittany
Very spacious rooms
Ryann
Had walk outside in order to get to rooms or lobby for breakfast- was not made clear before booking
Marilia
Huge rooms super convenient close to airport stuff super nice charismatic we love it!
Dennis
Nice room wiih a kitchen, wish checkout time and breakfast was a later time on New Years Day.
Anthony
Nice place. Very friendly staff.
Joshua
Great property and wonderful staff and management
Harold
Evening though it's was a very short stay it was great and relaxing, then ladies in charge of the breakfast service were amazing
Kathrine
Great stay
We had a very nice stay. Only complaints would be not enough places to sit comfortably in living area and the shower curtain was way too short for the tub. This resulted in a very wet floor, which we dried up easily enough. We asked for extra blankets for the pull out and the nice lady gave us sheets and blankets both. Breakfast was good and plentiful.
Randall
Had some gnats in our room and a funky odor.
Janeth
Comfortable for a family of 5!
Cindy
Dog friendly
Jaymi
Very outdated. Our room was not stocked with hand soap or tissues. The complimentary lotion that is left was used.
The set up of the room is odd and dysfunctional. The couch location is difficult to watch tv from and the desk placement is in front of the thermostat. Shorter individuals can not reach across the desk to adjust the thermostat.
The set up of the room is odd and dysfunctional. The couch location is difficult to watch tv from and the desk placement is in front of the thermostat. Shorter individuals can not reach across the desk to adjust the thermostat.
MICHAEL
MAZ Massillon ohio
Hotel room was clean and great..Staff was excellent.
Kevin
We stayed for 7 total days, choosing it based on Expedia ratings. The only reason not a 1 star is that the front desk worked with us as well as they could to make things right. That said, they didn't have much to work with.
The 1st room:
- 1st floor ADA, next to an exit (one of my requests to avoid)
- not clean
- furniture in main room filthy - didn’t want to touch them
- floor and shower in ADA bathroom not clean at all
- walls/light switches had visible dirt
- tub in non-ADA room had chunks missing (foot hazard)
- main TV did not work
- able to use the room next door for showers - only redeeming part of night one.
The 2nd room (2nd floor, less traffic; rest of our stay):
- again, chunks missing in tubs, not as bad - we worked around it
- still not clean
- silver/flatware had blatant residue (not just particles, not washed - I have pics)
- furniture had stains - never sat in the chair
- bathroom faucet had crusted stuff
- doors/walls not clean
- some sort of splattered material (looked like dried blood, *possibly* soda) in master bath above the sink
Overall, bad experience. Hotel is tech archaic - NO USB ports, TVs very old. Breakfast is decent, except eggs - strange consistency, like tofu; available seating very minimal (prob 30 ppl max). Maid service available ONLY by request (24-hr notice) and ONLY if they can accommodate, which we were not told (we found out day 3, when we asked the front desk about it).
The 1st room:
- 1st floor ADA, next to an exit (one of my requests to avoid)
- not clean
- furniture in main room filthy - didn’t want to touch them
- floor and shower in ADA bathroom not clean at all
- walls/light switches had visible dirt
- tub in non-ADA room had chunks missing (foot hazard)
- main TV did not work
- able to use the room next door for showers - only redeeming part of night one.
The 2nd room (2nd floor, less traffic; rest of our stay):
- again, chunks missing in tubs, not as bad - we worked around it
- still not clean
- silver/flatware had blatant residue (not just particles, not washed - I have pics)
- furniture had stains - never sat in the chair
- bathroom faucet had crusted stuff
- doors/walls not clean
- some sort of splattered material (looked like dried blood, *possibly* soda) in master bath above the sink
Overall, bad experience. Hotel is tech archaic - NO USB ports, TVs very old. Breakfast is decent, except eggs - strange consistency, like tofu; available seating very minimal (prob 30 ppl max). Maid service available ONLY by request (24-hr notice) and ONLY if they can accommodate, which we were not told (we found out day 3, when we asked the front desk about it).
Danita McCullough
The staff was excellent. My room was dirty with an ant problem, there was no toilet paper and no extra linens. The mattresses had stains on them. The staff addressed my issues. The morning crew were very friendly during my stay and the breakfast service was good.
Clayborn
The staff was excellent and very friendly. The rooms seem a little aged, but nice. The pullout sofa bed was not very comfortable tho. But they never are!
Maya
It was a great time and nice space.
Alicia
The location was excellent for our trip to special spots we wanted to see. We enjoyed walking the property, we felt safe!! Guest laundry and breakfast and amenities were great!!
Verified traveler
Misleading pictures and not clean
Hotel pictures provided are very misleading. The lobby and grounds were nice looking and well maintained but inside of the other two buildings where the hotel rooms were located were not kept up on. Our hotel room did not seem very clean. Dried up pee on the bathroom floor, bathroom floor not well mopped, shower did not look scrubbed and had left over hair from previous guests. It really seemed like cleaning was done to a minimum. I was very bummed how misleading the hotel was. We had an unpleasant experience at this hotel and will not be back. I wish I had paid more money to stay at a nicer hotel and not tricked into a good deal. When you stay at a hotel for a family vacation you only hope for a pleasant, clean, fun experience.
Allison
This property was not at all what i expected. The pictures were a bit misleading.
Rooms were not cleaned properly and the common areas were disgusting. The front desk staff was accommodating but there was only so much they could do. The proximity to the airport can’t be beat but wouldn’t stay again because it just wasn’t clean.
Rooms were not cleaned properly and the common areas were disgusting. The front desk staff was accommodating but there was only so much they could do. The proximity to the airport can’t be beat but wouldn’t stay again because it just wasn’t clean.
Charles
The room is not like the pictures on the Travelocity website - no fireplace and no tub/shower, just a shower. I would say it is false advertising.
Pauline A
We have stayed here several times before and almost didn’t this time. The price was slightly higher than other similar suite style hotels. I am always glad when we stay at the residence Inn. They are so responsive to even the smallest issue. We had people in our party with severe food issues and they did an amazing
Job adapting for them at breakfast.
Job adapting for them at breakfast.
Karen
The staff were very friendly and helpful. The room was surface clean. There was dirty dishes left in the dishwasher and black scuff marks on my bathroom floor. The window from the living room and kitchen was dirty, I don’t know if they have someone to clean the outside windows but I like sunlight in the day time . It’s a nice place to stay with a wonderful FREE breakfast. I think someone has to do a in service with the house keeping staff on cleaning. There’s the hotel’s guest clean and the person that is cleaning or how they live cleaning. The bedding had two holes in the comforter but my towels were clean . I liked the room it just needs some brushing up and proper deep cleaning . This was a family trip of 8 people and two rooms. There was just the cleaning of my room but my other family’s had to stay at the courtyard across from the hotel we were all supposed to stay in because there was a flood the day before or something. So they weren’t very happy about that and there’s was no FREE breakfast there . They weren’t notified in a timely manner about the flood .
Patrick
Everything was great
Jan
Hopefully a return trip!
Great! Room was large and the description was accurate!
Location & surroundings
Residence Inn Cincinnati Airport
2811 Circleport Dr, Erlanger, United States
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Residence Inn Cincinnati Airport
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