Name: Ashley Quarters
Address: 4880 Houston Road, Florence, 41042, US

8/10

Excellent

22 Jul 2026

Jodi

Great staff, great location with it being close to everything, the pool was great! Enjoyed our stay here!

10/10

Exceptional

20 Jul 2026

Travers

Enjoyed this quaint one night stay. Should have tried the pool. Definitely looked inviting. Beds were comfortable but I would use the foldout coach in the suite. Needs a new mattress. The breakfast was great for a continental. April was very helpful in let’s us know and showing us all the options available. Waffles, cereals, eggs, pogo sausages (delicious), yogurt, fruit, breakfast bars, coffee, juice and the milk was delicious and I’m not even a big milk drinker.
I’ LL COME BACK.

Friends

10/10

Exceptional

20 Jul 2026

Steven

This was by far the cleanest hotel we stayed at during our trip. It was immaculate. The attention to detail was impressive. It was also well updated, and we got a room upgrade without even asking and they basically gave us an apartment! I really enjoyed this place!

10/10

Exceptional

20 Jul 2026

charlene

Clean and comfortable.

Partner

2/10

Poor

18 Jul 2026

Becky

Absolutely UNACCEPTABLE. Avoid this hotel at all costs.
This was, without question, the worst hotel experience I have ever had.
After a full day of traveling with my family, we arrived at the hotel only to be told that our room had been given away because I supposedly failed to confirm my reservation by 6:00 p.m. The problem? We were on a plane.
The hotel claimed they had contacted me through Expedia. That is simply not true. I checked every email and every message in the Expedia app. The only message I ever received was the booking confirmation and a welcome message saying they couldn't wait to host us. At no point was I ever informed that I had to confirm my reservation or risk losing the room I had already booked.
Who gives away a family's room while they're literally traveling to the hotel?
Instead of taking responsibility, they blamed Expedia said left us scramblingto find somewhere else to stay after an exhausting day of travel. It was stressful, frustrating, and completely avoidable.
To make matters worse, the property did not feel secure. There was no staff member at the front desk when we arrived. Instead, guests are expected to retrieve their room keys from a lockbox/safe. There is no real check-in process, and anyone can walk right into the building. Traveling with family, that was incredibly concerning and did not inspire confidence in the safety or security of the property.
This hotel failed to honor a legitimate reservation, failed to communicate an alleged conf

Family_with_children

10/10

Exceptional

18 Jul 2026

Hannah

My favorite hotel. We go here about twice a week and it’s always so clean, well taken care of, and the staff is amazing. Especially Michelle.

Partner

10/10

Exceptional

18 Jul 2026

Lori

Unique property and an incredible value. Family owned lends personal touch. Nice breakfast.

Family

10/10

Exceptional

17 Jul 2026

Ingrid

What an awesome hotel I wish they were everywhere. Everything was excellent…

Partner

8/10

Excellent

17 Jul 2026

Carrie

Very clean place.

8/10

Excellent

17 Jul 2026

Matthew

First off, the staff experience at this hotel is excellent. It is essentially like staying at a bed and breakfast where the staff feels like family. The rest of the facility and amenities is basically on par with other hotels of a similar price range. There was unfortunately a stale smoky scent in the air within the hallways and rooms. The staff seems to know this can be an issue and tries hard to keep people from smoking inside. As they are able to get a handle on this problem, it would definitely improve reviews I would imagine. Overall, my family had a great time during our stay.

Family_with_children

10/10

Exceptional

17 Jul 2026

Charles

Everything was great

10/10

Exceptional

16 Jul 2026

Martin

Great staff, super friendly, a family like atmosphere
Will stay again. Amazing

Partner

10/10

Exceptional

14 Jul 2026

Thomas

“Waldorf Astoria” attention to detail at a “Day’s Inn” price. Breakfast was the usual cold selection, but at a much higher quality.
Great outdoor pool that was clean and crystal clear. Such fun to stay at a lovely spot that was not part of a big, corporate hotel chain.

Partner

10/10

Exceptional

14 Jul 2026

Melissa

Wry very nice stay and property!

Partner

10/10

Exceptional

13 Jul 2026

Hannah

We absolutely love it here. We come here at LEAST once a week. It’s always super clean, smells so good, and the staff is so nice and amazing. Our favorite hotel around for sure.

Partner

6/10

Pleasant

12 Jul 2026

Lorilyn R

Older hotel that has been renovated. Spacious rooms, friendly staff. Clean, however mattress on hide-a-bed needs to be replaced. Small pool that’s good for kids. Covered deck with grill is nice for gatherings. Front desk has limited hours. Closes at 8 pm and was not open when we checked out at 9:30 am on a Sunday. Overall an average hotel, good for a couple of days.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Andrew

Pros: Wonderful staff and nice pool area. Decent breakfast snack selection.
Cons: Old building with old rooms. Shower had mold and previous occupants shower towels were still hanging on bathroom door. Room smelled musty. Water temperature nozzles were backwards.

Partner

10/10

Exceptional

12 Jul 2026

Mitzi

Convenient and clean

Partner

10/10

Exceptional

10 Jul 2026

Kristin

would stay again!

8/10

Excellent

10 Jul 2026

Aimee

The rooms were large and spacious - we didn’t use any of the amenities due to time restrictions on our end - but when we got there it was pizza night- close to stores and restaurants

Friends_and_family Family

2/10

Poor

08 Jul 2026

Linda

There is no one at the front desk. There's not really a front desk. During normal business hours, there was very often a sign on the door saying they \"stepped out\" and had a phone number to call. Outside of business hours, the place was completely unstaffed.

I did not feel safe there. The 1st night, I had to take my dog outside around 2:15am. After we walked outside, a man appeared inside, directly in front of the door. I never heard a hotel door open or close. He was acting very suspicious. He eventually walked over to some cars (never opening a door or driving away). I was very afraid and there was no one who could have seen it since it's empty overnight.

I also had an issue with the TV. The local channels never worked. An employee came to my room to attempt a fix, but it didn't work. Then maintenance was called and they never appeared. When I went to remind them, the office was empty once again during business hours. At that point, I waited around for someone to show up and cancelled my remaining stay. I would never stay there again.

Pet

10/10

Exceptional

07 Jul 2026

Jenni

Clean facilities with a nice outdoor pool area. Very nice staff.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Qiana

The staff was so friendly and helpful. The property inside looked great, but the property outside was getting some work done and wasn't marked off. Someone could have easily tripped and fallen. I love the late check in with the deposit boxes. It made things go so easily. My only complaint is that we were on the first floor and wecould definitely hear the people above us pacing. Also, we heard every time their water was turned on. Overall though we enjoyed our stay.

Partner

10/10

Exceptional

03 Jul 2026

Vandy

We liked that it had a kitchen in the room. It was an older place but we'll kepted.

Partner

10/10

Exceptional

03 Jul 2026

Amanda

Front desk lady was very nice and helpful, The bed was very comfortable and the shower was AMAZING! Will definitely stay here again!

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

AnneMarie

Ashley Quarters is definitely a place we would stay again. Everyone was amazing from the room to the staff. April takes care of the breakfast area. She is such a sweet hard working lady. The hotel is close to many stores and restaurants. It was surprisingly quiet for being on a main road. We had a full kitchen and nicely stocked with everything we’d need to cook a meal there. There was even a dishwasher. My only negative is that the carpet was very worn but that wouldn’t keep us from staying there again.

Partner

10/10

Exceptional

30 Jun 2026

andrea

Just stayed for the night, room was clean, pool was nice, family of 6

Family_with_children

10/10

Exceptional

30 Jun 2026

Andria

Staff was superb! Breakfast was good though small space. Room was ok. We had a great time together as a family here.

Friends_and_family Family

10/10

Exceptional

30 Jun 2026

Harry

Fantastic hotel for a great price. We really enjoyed our stay!

Partner

10/10

Exceptional

29 Jun 2026

Darlene

We stayed 3 days so the kitchen and laundry facilities were very helpful. Tons of restaurants and shopping within a few miles radius. Staff were all very engaging and extremely helpful.

Partner

10/10

Exceptional

28 Jun 2026

Sandra

Absolutely loved this hotel! Our suite included a full kitchen and everything was clean, well appointed and reasonably priced. Staff were attentive, friendly and efficient. They accept pets, which is fabulous, and we never heard a peep from any. We enthusiastically recommend this hotel and we will return!

Partner

10/10

Exceptional

28 Jun 2026

Robert

Stayed the week for my son's lab at the creation museum. Comfortable bed, good variety for breakfast, location was good. Will be our go to place for the area.

Friends_and_family Family

8/10

Excellent

28 Jun 2026

Merrie

We enjoyed our stay at Ashley Quarters. The kitchen area was a nice bonus. The hotel is very close to places to eat and shop. The dvd's were a bonus as my son found a movie he wanted to watch.
The staff was polite and helpful.

Family_with_children

10/10

Exceptional

24 Jun 2026

Marilyn

This place is a gem. The rooms are clean, spacious and comfortable. The location is convenient to many of the places we were planning on visiting. The value for the cost is amazing. The best thing about this place is the staff. They are friendly, courteous, helpful and efficient. We will definitely stay here again when we are in the area.

6/10

Pleasant

24 Jun 2026

Shannon

Staff was super nice! Our room was very outdated, which i normally wouldnt mind, but the carpet in the room was a little sticky and had a big hole in it, plus the room had such a strong odor, like cleaning powder to cover up another smell. We had to keep the window open due to my asthma being affected throughout our stay. Our bed was comfy and clean though! We stayed 2 nights, and as we left, I noticed the cleaning lady cleaning the room next to ours, and it was beautiful and remodeled. I asked if I could step in and look and she said \"Sure😊\"
That room smelled fresh and was super clean! I told her if I knew there were rooms like that for the same price, I would have requested one of those.

Partner

10/10

Exceptional

24 Jun 2026

Kellie

Quiet, clean, terrific staff, great value. Will definitely be back

Partner

8/10

Excellent

23 Jun 2026

Erica

Would like hot breakfast items

Friends

10/10

Exceptional

22 Jun 2026

Barbara

Front desk was very helpful... everyone very pleasant... enjoyed the stay

10/10

Exceptional

22 Jun 2026

Janet

The accommodations were as expected when we booked the room. Nice location to major attractions. Lots of room fo five adults to sprawl out in the room. Thank you to all the staff.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Dayvon

Twas decent

Partner

10/10

Exceptional

21 Jun 2026

Karyn

Very nice accommodations. Friendly staff, really nice room. Very reasonable.

Family_with_children

8/10

Excellent

21 Jun 2026

Karissa

Staff great.

10/10

Exceptional

21 Jun 2026

Veronica

Very nice place to stay. Staff were wonderful.

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Mirleth

The staff was wonderful. Thank you!

Family_with_children

10/10

Exceptional

20 Jun 2026

Joshua

Excellent place to stay! Rooms (king bed/suite) was large and included a small kitchenette. Staff was super friendly and helpful.

8/10

Excellent

19 Jun 2026

Don

Everything about our stay was good, except that the pullout couch could only sleep one person (it was advertised to sleep 2) and we had to buy an inflatable mattress as we were staying a week.

Friends

10/10

Exceptional

18 Jun 2026

Michael

Very friendly and helpful staff.

Partner

8/10

Excellent

17 Jun 2026

Robert

Hotel has some age to it. I think they’re still working to get some of the musty smell out of the hotel. Pool was closed, Inaccessible. stay was only OK.

Partner

6/10

Pleasant

17 Jun 2026

Jason

The hotel felt like a motel or extended stay. The facilities were fairly old but they were trying to maintain them. The hallways reeked of marijuana. The staff was nice and very helpful. But, I don’t think we would come back.

Friends_and_family Family

10/10

Exceptional

15 Jun 2026

Carrie

This was a cute little gem in Florence. Our room was a suite, extremely affordable, and recently remodeled. The breakfast was good and all of the staff were super nice and helpful. We didn’t get time to use the pool on our stay but it looked really nice. They by far had the best shower pressure I’ve ever had in a hotel - that is a big deal for me! Overall a very positive experience and we will stay here again on our next family visit.

Partner

10/10

Exceptional

14 Jun 2026

Felix

Great facilities. Great room. Great staff. Great value.

Partner

10/10

Exceptional

14 Jun 2026

Martha

👏

10/10

Exceptional

14 Jun 2026

Jacob

Great hotel

Family_with_children

10/10

Exceptional

13 Jun 2026

Alden

This is an older place, but it certainly served our needs. The bed was very comfortable and the presence of a stove, refrigerator, and microwave gave us the option of eating out every meal or change things up a bit. The breakfast was a continental breakfast, but it was all we needed to start the day. ALL the staff was very helpful and so kind to us. And, you can't beat the price. At least I couldn't. Would definitely stay here again if I'm in the area.

Family_with_children

8/10

Excellent

12 Jun 2026

Carol

The location is great, the staff was all pleasant and helpful. The room was great! We had plenty of room to relax and get ready for our girls weekend.

Friends

10/10

Exceptional

12 Jun 2026

Mary

Great place to stay. Large clean quiet rooms, friendly staff, allows pets (small fee). We will stay here again.

Partner

8/10

Excellent

11 Jun 2026

Rebecca

The property was an older building, but it was well maintained. My family had two rooms and they were extremely spacious and comfortable! The staff was friendly and helpful. This hotel is located where you could get to anything or anywhere in a matter of minutes.

Family

10/10

Exceptional

11 Jun 2026

Joshua

The staff was kind and helpful. The property was very well maintained. The kitchen in the room is helpful. Overall, we had a great stay.

10/10

Exceptional

11 Jun 2026

MARY E.

April and Rita were awesome. Breakfast was continental with plenty of choices. Free Pizza on Wednesday was nice. Room was spacious, clean with a small kitchen area and has cookware and etc. if you want to prepare a meal. We would stay here again. It is close to shopping and restaurants.

Partner

10/10

Exceptional

07 Jun 2026

Jonathan

Overall a great hotel for what we needed. The kitchen is a nice bonus. The breakfast was okay but consisted mostly of prepackaged grocery store food. Staff was very friendly. I would stay there again.

Friends_and_family Family

10/10

Exceptional

07 Jun 2026

Kyle

Everything about our stay was wonderful! Kids enjoyed the pool. Our room was very clean and adequately stocked. The staff was incredibly kind!

Family_with_children

10/10

Exceptional

07 Jun 2026

Robert

We took our grandchildren to this local hotel so they could swim in the pool. They had a blast, a good time was had by all.

Family_with_children

10/10

Exceptional

07 Jun 2026

Christina

This was exactly what we needed for our brief stay. Could have stayed way longer. Great location, spacious room, and loved the amenities. Also, shout out to the beds, super comfy. Very happy.

Friends

10/10

Exceptional

06 Jun 2026

Jaime

Family suite gave us plenty of space to spread out. Only suggestion would be to move king bed into bedroom and queen out into living room so adults get privacy and bigger bed. We enjoyed that is is just south of Cincinnati so we were out of the congested area of traffic but could get to zoo and museum in 20 min. There were several places to eat right down the street. The carpet and furniture could use some updates but for the price it was good.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Clinton

Helpful staff and amazing shower!

Friends_and_family Family

10/10

Exceptional

31 May 2026

Carol

April on staff was very cheerful and helpful

Family_with_children

10/10

Exceptional

31 May 2026

Meredith

My stay was uneventful as I prefer it. The staff was friendly. The area was perfect for what I needed. I’ll stay there again.

10/10

Exceptional

29 May 2026

George

Easy check-in, comfortable bed, great shower and room was functional.

Self

8/10

Excellent

28 May 2026

Karen

Requested two beds, was placed in a suite with one bed and a pullout couch.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Christian

Staff was extremely helpful with late check-in, and very accommodating. Room was very clean and neat, and facilities were wonderful. Would stay again next time I fly out of Cincinnati!

Friends

10/10

Exceptional

24 May 2026

Karen

This small hotel was perfect for a long weekend stay. Conveniently located near plenty of dining options and a short drive to museums, sporting events and attractions.
The room was spacious with a full kitchen, stocked with the basics for making a meal. The late check in process was easy and quick. Staff was friendly and welcoming.

Partner

8/10

Excellent

24 May 2026

Clifford

The only thing we were sad about was no hot breakfast. Many snack items.

Partner

10/10

Exceptional

22 May 2026

Adam

Would stay here again in a heart beat! Great staff and room.

Partner

10/10

Exceptional

21 May 2026

Emmanuel

Great , wonderful staff and location

Self

8/10

Excellent

20 May 2026

Jason

Breakfast was fresh, popular and there were some choices. Staff was very friendly and late night check in worked well, though I was glad I called ahead and got instructions. Expedia and others need to list that the late night check in procedures are different than regular hours, and that customers SHOULD CALL AHEAD if they plan to check in late.

Self

4/10

Poor

19 May 2026

Luis

Very dated!! Furniture disarray/ would not recommend

Self

8/10

Excellent

19 May 2026

John

The room was clean and the staff was very nice although there’s not someone in the office 24/7. There were no hot items on the breakfast buffet. Everything was prepackaged and needed to be microwaved or toasted. Lots of packaged pastries, but no eggs or breakfast meat.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Emmanuel

Great staff and wonderful Hotel

Self

10/10

Exceptional

18 May 2026

john

Amazing stay, staff was beyond friendly and the property is well maintained. Great breakfast and April is so kind and makes you feel at home.

Friends_and_family Family

8/10

Excellent

17 May 2026

Barb

Very nice stay, clean, staff was excellent. Breakfast was just right! Our breakfast hostess was exceptionally friendly, helpful and over-the-top great!

10/10

Exceptional

16 May 2026

John

Breakfast menu was good. Hard boiled eggs were very hard. Way to over cooked. Otherwise good.

Family_with_children

10/10

Exceptional

16 May 2026

Roger

Clean room. Didn’t let the staff know I was staying so they took my stuff out of the room which I didn’t mind but they didn’t return a new bottle of shampoo. I would have paid for three more nights but they cleaned my room out.

Self

10/10

Exceptional

16 May 2026

Robert

I am not sure about the breakfast as I had to check out before it started due to my early flight.

Self

10/10

Exceptional

16 May 2026

Jonathan

Great place to stay all around, clean rooms great staff

Business

10/10

Exceptional

15 May 2026

jennifer

Didn't have breakfast, but looked good

10/10

Exceptional

14 May 2026

Mary

Really nice place. Friendly and helpful staff. Breakfast excellent. Breakfast room needs rearranging. We'll return.
Thanks for everything!

Friends_and_family Family

10/10

Exceptional

14 May 2026

Norman

The Staff were unbelievably helpful and professional. Very personable.
The rooms do need an updating.
I have already recommended them to my friends and family to stay here.

Friends_and_family Friends

10/10

Exceptional

14 May 2026

Steven

Great stay

Self

10/10

Exceptional

14 May 2026

Hender

Very friendly staff, room was clean and quiet. Continental breakfast was very nice

Partner

8/10

Excellent

13 May 2026

Beth

Large and spacious room, great value
Staff was very helpful to our needs

Friends_and_family Family

8/10

Excellent

12 May 2026

Jessica

Very accommodating with large suite- so glad for the living area & kitchen. Met our needs.

Friends

10/10

Exceptional

10 May 2026

Idelisa

Quiet and safe environment...
Accessible and Good service...
Healthy Breakfast and a Delicious Coffee
Completely central to many areas to visit, shops and restaurants.
Without a doubt I recommend it and I will visit it again.

Partner

8/10

Excellent

09 May 2026

KEVIn

got a free upgrade to suite, so we were pleased about that. And, it was a much nicer room than I'd stayed in before there...will probably book a suite next time, even though h there are only two of us.

Family

10/10

Exceptional

07 May 2026

Tiffany

Our stay was wonderful! There was 3 of us and we had plenty of space in our room. The room was large, comfortable and quiet, with the kitchenette being an added bonus. The location was 10 minutes from the airport and had plenty of restaurants and shopping nearby. The staff was so friendly and helpful, especially April who there every morning setting up breakfast. Breakfast was simple but good. It had hard boiled eggs, pastries, cereal and other things that come usually with a continental breakfast. The coffee was good too which we were grateful for. Thank you for the great stay, we'll definitely be back!

Friends_and_family Family

10/10

Exceptional

07 May 2026

Eugene

This is not a luxury hotel. It is very clean, quiet and cozy. Rooms have kitchen with full size refrigerator, stove, microwave and sink. You can't beat the value for staying there. Rates are much lower than name brand hotel chains. This is family owned business and you can tell they take pride in maintaining their property and providing high quality exceptional service. The staff was very friendly and accommodating. This is where I'll be staying when I'm in this area.

Partner

8/10

Excellent

07 May 2026

Kevin

The staff was very helpful, and everyone was friendly. It was perfect for what we needed for the night and would be great for a longer stay as well.

Family

10/10

Exceptional

06 May 2026

Devonna

Second time staying at this property. No real complaints. I would stay again and recommend to friends.

10/10

Exceptional

04 May 2026

Jose

Perfect. No worries about check in if arriving late, they have extremely useful system to self check in.
A lot of details showing a high customer care.
You feel like would like to come back and expend more time.

Self

10/10

Exceptional

03 May 2026

Jonathan

Everything was great, shower was the best

Business

4/10

Poor

03 May 2026

Lauren

Our room did not look or feel clean. The walls were chipped and covered in marks. The wall by the air conditioner was patched over so much it was just cracked layers. Dated furniture, gross and ripped carpet. The mattresses were very stained. The room had a sewage smell and the hallways smelled old and musty. I found a roach in the kitchenette when we woke up the first morning. I feel like the pictures of the hotel were not representative of what it’s actually like.
I don't usually expect much from continental breakfasts but the breakfast options were literally a bunch of packaged, processed foods. The staff all seemed to be very nice. We considered asking for our money back to leave but the policy on the table clearly stated that the first two nights would be reimbursed and we were just too tired to fight it with 5 children and a ton of luggage.
I would not stay here again.

Family_with_children