Holiday Inn Express & Suites Springfield IHG hotel

United States , Springfield - IL
SPRINGFIELD, 3050 South Dirksen Parkway
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100 reviews shown

10/10

Exceptional

13 Jul 2026

Brandon

Clean facility great breakfast

Partner

10/10

Exceptional

12 Jul 2026

Rosemarie

Amazing customer from check in to check out! Great selection of daily breakfast options. Coffee was great! Always saw someone cleaning, sweeping, polishing handrails, glass windows etc… very friendly to people and prime central location. Walking distance to shops, restaurants, beaches, parks and malls. Would definitely recommend for families!

Family_with_children

8/10

Excellent

12 Jul 2026

Joselyn Karina

We had a wonderful stay at this hotel. One of its biggest highlights is the excellent location, with easy access to many of the area’s main attractions. Whether you’re sightseeing, shopping, or dining, everything is conveniently nearby, making it easy to explore without spending too much time traveling.

The hotel is also well connected by public transportation, making it simple to get around. The rooms were clean but could improved, and the staff were friendly and welcoming throughout our stay.

Overall, this hotel is a great choice for anyone looking for convenience, comfort, and a perfect base to explore the city. We would happily stay here again and highly recommend it to other travelers

Family_with_children

6/10

Pleasant

10 Jul 2026

Erin

Booked a double queen months in advance. They ran out of queen rooms so only option was two double beds. Pool is small, very small. They have limited elevators so plan to spend time waiting in long lines. Does offer a great breakfast. Staff are extremely friendly. Very clean and comfortable beds.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Jose

It was an amazing experience, for staying at the Holiday Inn for the first time in Hawaii, it was a blast. Room was nice and cool, including free great delicious breakfast!! And close to stores and 6 min walk from the Beaches!!! Stag was great and very efficient to getting your room and they also hold my luggage while I waited to check-in time.

Self

8/10

Excellent

10 Jul 2026

Siokapesi

Great place and dog friendly.

Friends_and_family Family

10/10

Exceptional

10 Jul 2026

Christopher

The elevators to floor 26-44 had a security concern. You could push the floor button without using you room key in some elevators allowing just anyone to access the upper floors. The door to the swimming area always jammed and sometimes didn’t open at all. My groom went I cleaned on Wednesday. Everything else was fine

Self

10/10

Exceptional

09 Jul 2026

Denise

Recommend

Family_with_children

8/10

Excellent

09 Jul 2026

Loni

The check in and check out was super quick…much quicker than I had imagined standing in a line. The staff were exceptionally helpful and friendly. They made the experience so much better. The location was great because it was within walking distance of all the shops I wanted to go to and when I had to Uber it wasn’t as expensive as I had prepared for it to be. Ooh and their breakfast every day was great. I ate so much it kept me full, so I would just have snack for lunch. Saved me a lot of money. Also conveniently across the street was ABC too…if ya know ya know Lol. I loved my stay. Thank you Holiday Inn staff.

Partner

10/10

Exceptional

09 Jul 2026

Marissa

Breakfast and great amenities!!

Family

6/10

Pleasant

08 Jul 2026

Joshua

I did not rea

10/10

Exceptional

08 Jul 2026

Miya

Clean room with wonderful ocean view, but the room is extremely small. It remind me of my trip in Japan.

Partner

10/10

Exceptional

08 Jul 2026

Jaime

Hotel was nice, great location only downfall was the time elevators took, and jacuzzi was not working.

Family_with_children

8/10

Excellent

07 Jul 2026

Bonita

The property is very clean, price affordable parking is very very limited. If you are military park at fort Derussy and get your ticket validated at the hale Kia. The room is adequate but small.
The property is convenient to everything in walking distance.

Self

10/10

Exceptional

07 Jul 2026

Maricruz

Had a wonderful stay. Clean. Most staff were friendly and helpful. Breakfast had many options.
Unfortunately, both the pool and jacuzzi were cold. Jacuzzi was actually colder than the pool so much we couldn’t enjoy it at all and ended up just leaving.
All other amenities were great :)

Family

10/10

Exceptional

07 Jul 2026

Linda Louise

Was confident place to stay before and after our cruise.

10/10

Exceptional

07 Jul 2026

Karen

Location, friendly staff

Friends

8/10

Excellent

06 Jul 2026

Amiyah

It was good

10/10

Exceptional

06 Jul 2026

Hawanatu Teddy

Everything was good and I enjoyed my stay

6/10

Pleasant

06 Jul 2026

Shiela Marie

10/10

Exceptional

06 Jul 2026

Ernesto L

Clean room, organize breakfast setting and friendly staff.

Partner

8/10

Excellent

06 Jul 2026

Jordan

Was a great stay. Less expensive than other properties on Waikiki, but within 10-15 mins walk of the beach and all the attractions. Excellent and friendly staff!

Family_with_children

10/10

Exceptional

05 Jul 2026

Lennys

I love this places it’s near from the beach and the Waikiki it’s perfect option ✨

Family_with_children

10/10

Exceptional

05 Jul 2026

Janice

Was very friendly and helpful.

10/10

Exceptional

05 Jul 2026

Ranulfo Paniagua

Rooms are very little, two queen beds, two feet apart from tv stand, a small couch with a small table, very narrow bathroom.
Traffic is very heavy because of the zone, but beach is a walking distance, restaurants and other shopping stores within 10- 15 min. walking
Elevators are very slowly, depends on the floor you are, it’s better to use stairs.
Parking garage tall 6.3 so preferable to rent a small SUV or car for easy access because of one road for both ways, watch out!

Family_with_children

8/10

Excellent

05 Jul 2026

CONRAD

The staff were all excellent, the breakfast buffet awesome, but the elevators need to be replaced!

Self

10/10

Exceptional

04 Jul 2026

George

Ice machine not working

Partner

8/10

Excellent

04 Jul 2026

Leigh

The location is great, and the included breakfast was fantastic. The coffee was surprisingly bad for Hawaii! My biggest complaint was the size of the room. If you plan to have 4 people, they better not bro g more than a backpack each! It’s a very tiny space.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Marissa

Good value for price. Great location, close to beach, mall, restaurants, and shops.
We’re a family of four with 2 teens so we appreciated the good free breakfast. The elevator got pretty busy so if that’s not for you, ask for a lower floor and use the stairs.
On site parking was nice. As was the 5th floor deck with pool/spa and family games.
Staff was super friendly. My only minor complaint is the bathroom needed a deep clean. It was cleanish but could have been cleaner.

Family_with_children

6/10

Pleasant

04 Jul 2026

Michelle Yvonne

Housekeepers never vacuumed carpet for 5 days. Clean towels each day. Beds remade each day. Breakfast good each day. Need to provide at least one bottle of water to room each day. Would like to have been on floor with ice machine

Friends

10/10

Exceptional

04 Jul 2026

Amber

Slow elevator but other than that stay was great

Family

10/10

Exceptional

03 Jul 2026

Lisa

Great hotel and very friendly staff. Breakfast was good. Location was great!

Self

10/10

Exceptional

03 Jul 2026

Stefanie

The room was a little small but still a good size for 2 people! The daily breakfast tasted good and had actual hot food that was constantly restocked. I would say this hotel is definitely worth the price and I would definitely be returning! It was also so close to everything, literally a 10-15 minute walk from all the shops it’s the perfect location! I also noticed my room was being cleaned daily which is huge, especially for a hotel this big!

Parking “wasn’t guaranteed” but we were able to find parking for every night of our stay! A little pricey but it’s honestly the same everywhere else. The pool and jacuzzi are very cold which was the only downside since we decided not to use them because of this.

The elevators are a bit slow because of how packed the hotel can get, but it wasn’t the worst thing ever, I still feel like the hotel was definitely worth it!

Partner

10/10

Exceptional

03 Jul 2026

Roleen

Completely satisfied with the staff, spirit of Aloha and spacious room.

Family_with_children

8/10

Excellent

02 Jul 2026

emily

overall I good experience!

Partner

8/10

Excellent

02 Jul 2026

Candice

Nice hotel, nice to have the option of a free breakfast on site & nice selection of food items. Good fitness center, nice pool, & upper deck area. Staff were helpful & polite. Only complaint elevators were a little slow & double queen room was a little tight but overall nice hotel & would book again.

Self

2/10

Poor

02 Jul 2026

Umesh

Staff was so rud

8/10

Excellent

02 Jul 2026

Hayriye Sane

Just it was a bit walk to the beach. And there is no balcony so drying wet towels, swimsuits is almost impossible if you do not want to use the dryer everyday. The breakfast was great and staff, cleanness was good.

Family_with_children

10/10

Exceptional

02 Jul 2026

Andres

👍

Partner

10/10

Exceptional

02 Jul 2026

Enice

Staff at check-in and check out was extremely helpful and responsive to request.

Partner

6/10

Pleasant

01 Jul 2026

Gloria Erika

Rooms were small but had all the necessities
And the hot tub was not working

Family_with_children

8/10

Excellent

01 Jul 2026

Stephanie

Fantastic staff! Great location for walking throughout Waikiki and driving to further destinations on the island. Public transport was great, too! Room was small but clean, and housekeeping was very friendly and helpful. The information desk was very helpful, too. Breakfast had decent variety - one tiny suggestion would be to add another fruit option besides bananas and oranges. I grabbed an apple one day, but that was it. Our only real complaint about the hotel was that the hot tub wasn't hot, but hopefully that will be fixed soon. Otherwise we loved our stay!

Family

8/10

Excellent

30 Jun 2026

Jared

I had a positive experience staying at this hotel. For a customer who prioritizes value I think this is a great place to stay. I feel like I got my money's worth.

The room was clean, the bed was comfortable, the staff was helpful and friendly. The free breakfast was the best I've ever seen. The amenities were nice including the games on the patio and the gym.

With that said there is a reason this is a more affordable place to stay. The room is on the small side, as the bed was less than 2 feet from the wall. The pool is also small.

My only real complaint was how loud the air conditioning unit was. I wound up using ear plugs.

With that said I would definitely stay here again. If you are looking for an affordable place to stay and you're going to spend most of your time enjoying Hawaii outside of your hotel room this is a option that is worth considering.

Family

8/10

Excellent

30 Jun 2026

Janice

Very friendly and helpful staff

Family_with_children

10/10

Exceptional

30 Jun 2026

Doris

The room was clean. The bathroom was a little outdated. The breakfast wasn't the best, but it was free so. The staff was great. Nice to have washer and dryers onsite especially after coming from the beach. The hot tub was not hot. The actual pool was warmer than the hot tub. The location was great. Nice walk to the beach and all the shops. I was able to find parking each night. The ocean view was nice. I would stay here again.

Family_with_children

10/10

Exceptional

30 Jun 2026

Anil

Great vacation

6/10

Pleasant

29 Jun 2026

Dan Ronald

I like the vicinity to the stores and areas to see. But the inside of the room is a bit small with the double bed. The air conditioning was not working properly and front grille is dirty and had to clean it and then maintenance had to fix it due to cooling issue. Staff are quick to respond . The only thing i hate is we lack recycling bin at all. Every floor should have bins for metal, plastic and paper. Lastly they need to speed up wifi connection for all guest despite the location on the building.

Family_with_children

10/10

Exceptional

29 Jun 2026

James

The property was clean and comfortable. Pretty good complimentary breakfast. Convenient location as long as you don’t mind a 7 to 10 minute walk.

Self

10/10

Exceptional

29 Jun 2026

Dwayne

The breakfast was good, pancake machines , bread toasters, eggs and sausage. Plenty to choose from and indoor and outdoor seating. Our hotel room was nice and cold we had a partial view of the ocean which we were able to see the fireworks from the beach on Friday night. The only thing that can be frustrating is waiting on a elevator especially during peek time they were always full capacity. Other then that we walked to the beach and many other attractions around Waikiki. There are bus lines that run the street the hotel is on. Would definitely stay again if we were to go back.

Family_with_children

10/10

Exceptional

29 Jun 2026

Mitchell

It was amazing

Partner

10/10

Exceptional

28 Jun 2026

Rafael

Room was clean but small.
Its really awkward shape for 3 people. Very cramped, if bed placement was different we wouldn’t have to walk sideways through the room.
Pool was nice but jacuzzi was not hot at all. Only cold water.

10/10

Exceptional

28 Jun 2026

Naomi

Great friendly staff clean room great breakfast only issue i had was the hot tub didnt work

Family_with_children

10/10

Exceptional

28 Jun 2026

Anne

The only bad part was the elevator wait but other then that it was amazing

Family_with_children

6/10

Pleasant

27 Jun 2026

magdalena

It was ok but I prefer something bigger than the rooms that they have .

Partner

10/10

Exceptional

27 Jun 2026

Brandy

Staff was amazing !! Everyone was so helpful, fresh towels and beach towels whenever needed. Our flight was delayed so hotel offered to keep our luggage so we could enjoy one more day out and about.

Family_with_children

10/10

Exceptional

27 Jun 2026

Renee

Our room was clean and the staff was friendly. I enjoyed the complimentary breakfast along with the location of the hotel was in close proximity to all the activities and shopping areas….

Family

8/10

Excellent

27 Jun 2026

Rhonda L

Breakfast was good. hotter was not hot at all

Family

8/10

Excellent

27 Jun 2026

Adrian

Very nice hotel breakfast comes in handy given the cost of food in Waikiki. Hotel has a decent location relatively close to beach and other activities. The only thing i wish i paied attention to was the room sizes they are very compact but perfect for a couple

Family_with_children

10/10

Exceptional

27 Jun 2026

scott

I loved that they had a pool side bar. Close proximity to where we needed to go. Walking distance. Good overall breakfast and stay.

Partner

10/10

Exceptional

26 Jun 2026

MA GIZELLE DAPHNE PURAS

The staff were all friendly and we love the buffet breakfast. Near the beach, shopping area and restaurants.

Friends

8/10

Excellent

25 Jun 2026

Eleanor

Our stay for 5 nights was great except that rooms were very small and the bathroom was extremely small. Amenities were ok although we didn’t use pool or games. The best thing about this hotel was the complimentary full breakfast that had pretty good choices of items. Location was within walking distance to main strip of Waikiki shops and restaurants.

Family

4/10

Poor

25 Jun 2026

Adriana

I don't really understand the higher ratings for this property. We stayed just for one night due to a later flight getting into Hawaii, but arrived thinking the rooms would be well-maintained. Although the lobby was nice and the staff friendly, the room itself felt far from clean. As soon as we walked in, it was evident how humid and moist the room was. There were obvious signs of poor ventilation, because there was mold everywhere. The lampshades next to the bed had significant black mold growth, as did areas in the bathroom. The bedsheets also felt almost damp to the touch, given how humid the room was. It honestly felt like a health hazard, and I was pretty disgusted by the amount of mold growth - particularly right next to the bed. Since it was late at night and just for one night before our actual trip stay, we dealt with it, but I couldn't wait to get out of the room in the morning. The breakfast was good, but there was no room to sit (the hotel seemed to be at full capacity and it was a smaller dining area). The hotel felt very warm in the hallways too, so I think it definitely needs to contend with the overall ventilation issues.

Partner

10/10

Exceptional

25 Jun 2026

Ricardo

None

Family

6/10

Pleasant

24 Jun 2026

Agyleen Joy

Staff were nice and helpful.
The rooms were small and their drainage system sucks. The bathroom sink wasn’t draining well.
The elevators took forever.
It’s not a bad hotel. The pros is they had free Hot Breakfast which was pretty decent.
Thank you

Family_with_children

6/10

Pleasant

24 Jun 2026

Sarpreet

Rooms were ok , But they charge $ 40 for per day for Amenity fee which I don’t understand.

Family

10/10

Exceptional

24 Jun 2026

Osvaldo

the hotel was walking distance to a lot of places, not only the beach but to shopping center as well. bus stop locations around the hotel as well for different location drop offs. the room is small but clean and the staff was great and always helpful.

Partner

6/10

Pleasant

24 Jun 2026

Ricardo

Good breakfast, just wish they would change menu every so often. It’s basically the same everyday. BE CAREFUL with door stopper. Hit my toe twice and it hurt sooo much!! Elevator sometimes take a while. Ice machine machine was broken on my floor. Pool was nice. Bar was closed all the time I was there.

Family_with_children

8/10

Excellent

24 Jun 2026

Jean

The room was small, the breakfast was good, the location was nice.

Friends_and_family Family

8/10

Excellent

23 Jun 2026

Ansito

Good location and very helpful staff

Family

10/10

Exceptional

22 Jun 2026

Ursula

The room was a little more compact than what the online photos depicted, however it was okay for the three of us. The bathroom was too small though. The elevators were extremely slow. The buffet was nice, as well as the pool and other outdoor activities provided. The staff was friendly and the hotel was well kept. It was fairly priced. It was also a few minutes walk from the beach, shopoing and some excellent food trucks! I would recommend it to other travelers.

Family

10/10

Exceptional

22 Jun 2026

Jennifer

Amazing staff good food clean hotel

Friends_and_family Family

8/10

Excellent

22 Jun 2026

Anh

Pros: Hotel was clean, and had lots of amenities. The breakfast had good choices and the staff were friendly and great to deal with.

Cons: The rooms were really small and not much room to move around in. The hotel was at the end of the waikiki area and that side was a little shady walking back to the hotel at night.

Partner

8/10

Excellent

22 Jun 2026

Alisa

Overall, it is a good hotel. But the room was EXTREMELY TINY. CLAUSTROPHOBIC TINY for a family of four, who reserved two beds. It was very difficult to have space for our luggage and comfortably walk around, eat food, ect. It is not what i expected from the pictures. It was a-lot smaller than pictured. The bathroom as well.

Family_with_children

10/10

Exceptional

21 Jun 2026

Penelope

Room was a little tight but breakfast and location and staff was great

Partner

6/10

Pleasant

20 Jun 2026

Alma

Staff are good. Room is small for the price, the price is good enough for a 5 star hotels. The breakfast options are ordinary.

Family

10/10

Exceptional

20 Jun 2026

Dhruv

The location is quite nice with walking distance to the Waikiki beach and prime shopping locations. A small food truck park was 2 mins walk from the hotel giving a nice sampler of the variety of local cuisines. The hotel's breakfast spread was pretty decent for a buffet. The staff was quite nice and helpful.

One point to nitpick would be that they need all elevators working during peak rush hours which wasn't the case with us leading to long wait time. They should perhaps replace them with faster ones.

Partner

6/10

Pleasant

20 Jun 2026

Hafsa

Clean rooms

Family_with_children

4/10

Poor

20 Jun 2026

Jennifer

Hotel is outdated. Room felt muggy and bed felt wet. Elevators are slow and unpredictable. Parking is terrible. Not enough spaces for all guests. One night we came back around 10pm. No open spots so we had to drive 4 blocks to park at another garage. Because of the stress of not finding a spot, the other nights we were out we had to make sure to be back at least by 7pm to guarantee a spot. Plus side, hotel staff were very friendly and helpful. Besides that overall experience is a 3 out of 10.

Family

10/10

Exceptional

20 Jun 2026

Manesh

Good

8/10

Excellent

20 Jun 2026

Ernie C

You people need to have all your elevators working, it was a total disaster

Partner

10/10

Exceptional

20 Jun 2026

Marissa

Everything was excellent

Family_with_children

8/10

Excellent

18 Jun 2026

Sarah

Need faster elevators

Family

8/10

Excellent

18 Jun 2026

Monica

Location, breakfast and staff was great. The air conditioning was fairly noisy and one elevator seemed to go down frequently which meant 2 elevators for about 20 floors worth of people. If you rent an oversized van for a large family it will not fit in parking garage and so the open parking is a bit of a hike and it’s a little pricey.

Friends_and_family Family

4/10

Poor

18 Jun 2026

Flavio

One front desk woman was very rude when we checked out. She wanted to charge parking for the whole week. We only parked in the hotel parking for 3 days. we tried to explain to her but she started raising her voice with attitude. If it's your first time be very careful with parking charges.

10/10

Exceptional

18 Jun 2026

Seyedmehdi

Good

2/10

Poor

18 Jun 2026

Jason David

First arrived and a/c didnt work, they replaced it and the newer one we couldn't control it. Next morning, we had no hot water and had to change rooms. Then every day 1 of the elevators would be out of service and we would have to wait 30 minutes just to get an elevator. Most of the ice machines didnt work either. Seems like this hotel runs on about 50% of their stuff being broken or inoperable. They charged me an additional $380 and called it a resort fee but there are no amenities that would make it a resort. The security staff were amazing and super helpful though. DEFINITELY WILL NOT STAY THERE AGAIN and I Do Not Recommend using this hotel.

Family_with_children

10/10

Exceptional

17 Jun 2026

Antonio

Nice view on the 43rd floor , nice breakfast just wish it was a little more organized getting through the line , nice friendly workers will definitely book again next time !

Family_with_children

10/10

Exceptional

17 Jun 2026

Debra

All of the staff were wonderful , although hopefully my next stay the hot tub will work . Overall it was an excellent stay breakfast was a 10 proximity to everything a 10 all walkable .. the staff was amazing overall 10

Family_with_children

8/10

Excellent

17 Jun 2026

Arlin

The bed sheets and towels had stains and hair on them in many occasions. The bathrooms weren’t getting daily cleaned as well. The location was very convenient for walking around and the breakfast was served daily.

Family

8/10

Excellent

17 Jun 2026

Martha

Everything was good that only suggestion is ; include more different kinds of fruit in the breakfast .
Thank you

Partner

6/10

Pleasant

17 Jun 2026

Victoria

I don’t want to say all bad things but it’s gonna be an honest review… The hotel has like 750+ rooms but only 150ish parking spots (50 a night to park) when you can’t find a spot they send you half of a mile walk away to pay another 50, no discount for the inconvenience. The rooms are really small like just enough room to get into the bed. I also saw an orange needle cap under the microwave, so maybe not the cleanest room you will get but it didn’t look dirty besides that. They do have a hot breakfast and it’s within walking distance of the beach and Friday fireworks.

Friends_and_family Family

2/10

Poor

17 Jun 2026

Glenn

Stay away. Small room, old building. Loud in the stairwell. Just terrible

Family_with_children

10/10

Exceptional

16 Jun 2026

Donald

The room was clean. The staff was helpful and amazing.

6/10

Pleasant

16 Jun 2026

Michelle L Del

Our room wasn’t cleaned daily and they accused us of putting our do not disturb sign on. We didn’t. We didn’t have enough towels so we had to call every day for some because they didn’t stock us up. Windows were dirty and couldn’t really take good pictures of the view. Was told they have 400 guests at check in as if we weren’t that important. Rooms are small and I banged my leg on a drawer at night. Not much of a walk way. Can’t say I’d stay there again. Thankfully I wasn’t at the hotel much.

Family_with_children

6/10

Pleasant

16 Jun 2026

Anthony

Great location. Tiny room, but it worked. When you have 4 prople in a room, you need 4 towels daily instead of 3. Day 1, put in request to note at front desk and housekerping.

10/10

Exceptional

15 Jun 2026

Shelly Lynn

Clean space, great location with amenities and the beach in walking distance. Staff was very helpful and the continental breakfast was great with a variety of choices.

Partner

4/10

Poor

15 Jun 2026

RHONDA

checked in and was informed of $35 RESORT fee. after 16 hrs of travel our party of 6 expected to relax in the jacuzzi hot tub. one foot in an it was more like a COLD PLUNGE pool.was told part was ordered but no clue when it would be repaired.hallway outside our elevator had \"crumbs\" or something the whole stay..ice machines on some floors out of order..relaxing by pool and needing restroom it as well was \"out of order\"..exchanging towels on housekeeping floor was told needed towels werent available yet but would be delivered.never received. \"something\" on showered curtain blood stain or makeup? staff didnt know...marked on comforter as if to notify housekeeping if change was needednot sure what that was about,...POSITIVE...breakfast was good and staff did good of keeping food items stocked.RESORT FEE ???? not sure if i would call this a resort and not sure what the RESORT fee was for but needless to say..we disputed the RESORT fee and ir was removed...dont think this would be my choice agian as it WASNT the HOLIDAY INN EXPRESS i have stayed in before ;-(

Friends

8/10

Excellent

15 Jun 2026

martin

It was good but jacuzzi not hot out of order, that’s one of the reasons I book with hot tube rest was good

Partner

4/10

Poor

15 Jun 2026

Amritvir

Room was clean hotel has a bad smell to it, would not stay here again. Rooms very small