Name: Hilton Garden Inn Springfield, IL
Address: 3100 S. Dirksen Parkway, Springfield, 62703, US

10/10

Exceptional

08 Jul 2026

Robin

We’ve never traveled with our pups. We were nervous about what kind of room we’d be in. It was extremely clean and smell free. The dogs loved all the space after being in a car all day. Breakfast isn’t free but looked wonderful and worth the $$$. We had food that we ate. Complimentary coffee in the am was available. Whole complex was extremely clean. Even saw someone using a lint roller on the carpet. Attention to detail. The mirror in our room had some humidity issues but who cares. The beds were all we cared about. Would stay here again.

Pet

8/10

Excellent

06 Jul 2026

Cathy

The hotel was clean, quiet, and staff was courteous. Tub had a bit or rust around the drain, but wasn’t too bad. Coming in from a hot day, the room was cool… in fact it was frigid. Temp was set on 63°, so it took about an hourish to get it warmed up to comfortable temperature. Not a complaint… it was way better to have too cool than too hot! Enjoyable stay and would recommend.

Friends_and_family Family

8/10

Excellent

03 Jul 2026

Eric

Older AC unit couldn’t keep up with the high temps outside.

Self

8/10

Excellent

29 Jun 2026

Usha

Common areas are more than 3 stars standard but the tub and furnishings are quite bad, particularly on the room that I stayed. Dryer doesn’t work and the tub was icky so couldn’t take a bath after a very tiring day!

Self

4/10

Poor

22 Jun 2026

CYNTHIA

I wouldn't recommend it. Tub had rust, the ridge was dirty and I accidentally pulled out the filter in the AC and it was horrible. We asked to change rooms. It was a little bit better. I wouldnt go back again.

Family

10/10

Exceptional

20 Jun 2026

Sheryl

My husband and I were at the Hilton Garden Inn two nights. We found it to be a really lovely property--clean, everythng in good repair, excellent bed, spacious room with everything we needed or wanted and a wonderful staff, all of whom were cheerful and eager to help at every moment. There were a few extra amenities which were a nice touch, among them fruit-infused water and warm cookies in the lobby in the afternoon and coffee in the lobby in the morning. They even have small cafe that cooks food to order along with a bar, open til 10:00. The cafe has a small menu--mostly pub food type items--but it is certainly convenient.

One caveat--this hotel offers a beautiful, enticing breakfast buffet--better by far than most mid-range hotels--but it is not free. So this is not the place to grab a bite upon leaving, and expect it to be covered by your room price.

We loved \"coming home at night\" to this lovely place and would stay here again, if ever in the area.

Partner

10/10

Exceptional

16 Jun 2026

Judy

.

Family

10/10

Exceptional

08 Jun 2026

Meghan

Staff was very kind and helpful. Rooms were nice and updated. Good food at the restaurant. Would definitely stay again

Pet

4/10

Poor

05 Jun 2026

April

Facility was dated and shower had rust and stains and appeared unclean. We were told on check in there was no water from 9p-4a. When water finally came on it was initially grey and then had low pressure. Was offered breakfast but had concerns about eating breakfast due to the water issues so we declined. Staff unavailable by phone when we had questions about water. A pretty mediocre experience.

Partner

6/10

Pleasant

01 Jun 2026

Valerie

Staff was excellent . One hard work in Jack . From bar tending to excellent breakfast the next day . The room was clean but the lobby needs an overhaul . Furniture was worn . Carpet in hallways also need to be replaced. Pool should be updated as well. The staff I give five stars .

Self

6/10

Pleasant

01 Jun 2026

Lynn

Housekeeping was only every other day, they were very stingy in providing cups, tissue etc.

Family

4/10

Poor

31 May 2026

Karol

waiting for room was not fun...rude girl by the desk.

Family_with_children

10/10

Exceptional

27 May 2026

Karen

Having a handicap accessable room, was not set up for this label. There was a tub with one security bar and was in a good location, but none in the tub. The towels were on a shelf in the tub and set 6 feet high. I am 5' making it nearly impossible to reach safely. Same with the shampoo and soap dispensers, they were set too high for me to reach easily. Everything else was good, but the tub/shower was truly a fall hazard for me.

10/10

Exceptional

27 May 2026

Rose_Guenshee

The hotel was very clean and spacious. The staff were friendly and helpful.

Self

4/10

Poor

26 May 2026

John

I'm a Hilton honors member but obviously made a mistake choosing this hotel. I've stayed in the past but it's been a few years. Now they charge additional nightly deposit per person and don't think about breakfast unless you cough up 16.99 a person for a couple eggs, bacon and toast... needless to say I ate breakfast elsewhere. The elevators were under repair and being 65 they thought it would be a good idea to put me on the top floor. Parking is limited so I had to park on the opposite end of the hotel from my room. I was generous with two stars. Thank you.

Partner

10/10

Exceptional

26 May 2026

Kaci

Everything was great

Partner

10/10

Exceptional

21 May 2026

Patricia

Everything was great!

Family

10/10

Exceptional

19 May 2026

Reagan

Breakfast was great

Partner

8/10

Excellent

18 May 2026

joscelyn

it was all good

8/10

Excellent

12 May 2026

Alice

No breakfast included but nice enough

Partner

8/10

Excellent

10 May 2026

Kameika

The checking in process was pretty fast. However the gentleman at the reception desk was not very friendly. I walked up and said hello, he said how may I help you? no hello back. Them he sort of pointed to the back and said the elevators are to my left.He was not wearing a name badge so I do not know his name, but the other two young ladies that I came in contact with at the desk were much better. Not overly friendly, but much better.

Family_with_children

8/10

Excellent

09 May 2026

Tyrone

They cleaned the room every other day.

Self

10/10

Exceptional

09 May 2026

Elba

i like !

8/10

Excellent

05 May 2026

Steven

Clean Room and great staff

10/10

Exceptional

03 May 2026

Tammy

Room was very clean as was the lobby and grounds well kept too.

Partner

2/10

Poor

29 Apr 2026

Melissa

Our room was full of dust which I am allergic. I informed the front desk that I was affected by it, so they sent a person to clean it. Did not offer a different room. Cleaning made the black dust all over the ceiling coming from the vents look better but didn’t help my reaction. The lady told me to take Benadryl! The entire time I was there I had to ask for shampoo and conditioner samples because the bottles in the bathroom was empty. I am very disappointed and this was a waste of money and time to me.

Family_with_children

6/10

Pleasant

27 Apr 2026

Sandra

Not enough handicap parking. Never an open spot. Receptionist not very friendly. We stayed for 2 nights and were given only 2 wash cloths. Upon returning for the second night, housekeeping had not touched our room. No clean towels, trash was full. Called for towels and they brought some up. States they only clean rooms every other day. Hair dryer broken and kept falling off the wall. As much as we paid for the room I would expect better service. Will not use Hilton again in the future.

Family

4/10

Poor

26 Apr 2026

Kelly

Overall the hotel was inviting room upon entering was very nice. The one horrid drawback was this odd and rather large red blotchy stain about 5inches a few inches from the drain.

I got in late so was going to shower in the morning. I did not notice it until the next morning but was in a hurry to get on the road early. So I skipped the shower & now questioned how well the room was actually cleaned & disinfected!

Self

10/10

Exceptional

26 Apr 2026

Michelle

We have always stayed at the Crown Plaza when we come for the Clydesdale sale in April. This year it was booked we stayed at the Hilton and it was beyond what we could imagine. The staff was AMAZING!! Food was amazing... they loved and greeted our Frenchies (Piper and Riot)had poopy bags for the puppers, parking lot is well lit. We will be back. Thank you again!!

Pet

10/10

Exceptional

21 Apr 2026

Emily

Overall was a great stay. Was just bummed that we paid like 47$ extra per night for breakfast that ended up being just normal grab and go hotel food. If you purchase breakfast in person it’s $16.95 a person, and 2 of us traveled so I’m not sure why we got charged more. But for the price of everything, I expected the hot tub to be open downstairs (it’s not which is misleading) and breakfast to be much nicer than what it was for what I paid. When checking out I had asked about it and the girl who checked me out wasn’t very helpful and seemed very dismissive of my concerns but oh well. I can’t complain about anything else because everyone was super nice and we didn’t really have any issues, and it was a shirt stay. I would stay here again, I would just not pay for breakfast in advance and just buy there to save money. Only other thing is to try not to drive south west from the hotel, it gets kind of sketchy super quick and didn’t feel too safe.

Partner

8/10

Excellent

19 Apr 2026

Jill

Could use an update but it was a great stay. The staff at restaurant were fabulous and everyone we came in contact with were nice and very helpful .

Friends_and_family Family

8/10

Excellent

18 Apr 2026

Richard

Parking was ok. Had to pay for breakfast.

10/10

Exceptional

14 Apr 2026

Richard

Had a great experience, except for the pillows smelled like old men. It was just terrible, but I wrapped a sheet up around the pillows and it was fine, but the smell was atrocious when I first laid down on the pillows.

Self

10/10

Exceptional

12 Apr 2026

Louis

Awesome

8/10

Excellent

10 Apr 2026

Diane

The room was clean and comfortable. The lobby is fancy. I tried to call the hotel multiple times before my trip and never got past the automated answer message. Breakfast is not included in the room price and paying extra for it as an add-on is not an option for every reservation. The out of pocket cost is high.

Family_with_children

10/10

Exceptional

05 Apr 2026

Katina

Clean room and very friendly staff

Family

10/10

Exceptional

04 Apr 2026

Emma

it was nice, clean and in a convenient location!

Family

6/10

Pleasant

01 Apr 2026

Maria

The hot tub was cover and now has towel holder, the pool is small , the hotel is outdated feels like 90s vibes

10/10

Exceptional

29 Mar 2026

Angie

Everything was great!

Friends_and_family Family

8/10

Excellent

27 Mar 2026

Karla

Tub floor was a little dirty but the room was clean and smelled good. Staff were very nice. We didn't eat breakfast due to being over priced.

Friends_and_family Friends

10/10

Exceptional

24 Mar 2026

Damian

No problem my head was my room was not ready at check-in time which was 3 PM

Family

6/10

Pleasant

23 Mar 2026

Cindy

Wasn’t the greatest, but it wasn’t terrible. I would stay again most likely. Staff were mediocre, room was not the greatest, and the property wasn’t anything amazing. It was decent.

10/10

Exceptional

21 Mar 2026

Sherry

Clean room, comfy clean bed, great shower, welcoming for pets with a quiet dog run on the side away from noise & traffic. Friendly welcoming staff.

Pet

6/10

Pleasant

18 Mar 2026

SHERREE

Bathroom was not cleaned well, and the tub needed to be updated (very warm out)

Family

4/10

Poor

18 Mar 2026

Julie

Air conditioner banged all night. We had to switch rooms.

Family

10/10

Exceptional

16 Mar 2026

JOYCE

We were the only ones checking in & it took the guy forever to finish & give us the rm card.

Partner

10/10

Exceptional

09 Mar 2026

Mohammad

Yyes

10/10

Exceptional

09 Mar 2026

darrin

Very good

2/10

Poor

05 Mar 2026

Sonya

Terrible

Self

2/10

Poor

01 Mar 2026

Josh

Hotel was over booked and only room left in town room was double the price. All happening at 1am and having to leave out at 6am

6/10

Pleasant

28 Feb 2026

Marvin

The room was okay. The chair seat was torn with several holes. The hall buckling carpet was not kept well tripping hazard buckling . . . Staff was professional but did not inform me of no free breakfast, until today before checkout. $2 for a bottle of Niagra. What about the health and safety of the guests that take 💊 medicine. Not cool or wise. A place to lay my head. . .
REFUND NEEDED! Change my rating 2 🌟 🌟

Family

10/10

Exceptional

27 Feb 2026

paul

This was the best on the road overnight stop I have ever had. Friendly staff great room, perfect location, really good value

Self

4/10

Poor

23 Feb 2026

Abby

The staffing was not great the y were lacking
The pool and area was neglected
NO HOT TUB . Even though its is displayed /advertised
The prices are extremely high and no complementary breakfast or service

We had checked out and my daughter left her phone we called and ask for them to look , we were told the room had been cleaned and gone through and it was not there

I drove back with her , when we arrived the room was not cleaned at all and the phone was on the charger still on the stand

Not a great experience

Family_with_children

8/10

Excellent

12 Feb 2026

Dan

The room was really well cleaned and comfortable. I would recommend this as a great place at a great price to stay. I was very confused about the breakfast and what was and was not included with the night. That was my reason for four stars rather than five.

Leisure

6/10

Pleasant

09 Feb 2026

Melinda

Room was clean. Pool looked clean but we didn't use it. Does need some upgrades but overall dec8

Business_and_leisure

10/10

Exceptional

08 Feb 2026

Miesha

The stay was great the kids had fun rooms very clean and comfortable the pool was clean staff was great

6/10

Pleasant

02 Feb 2026

Jennifer

Air conditioner/heat broken. Couldn't address it to the following day, had to switch rooms. Staff was nice but took too long to take care of the issue. Should have been given the option to change rooms that first night.

Business Pet

10/10

Exceptional

22 Jan 2026

jeremy

The front desk was very helpful and friendly. They made the experience perfect.

Leisure Partner

10/10

Exceptional

21 Jan 2026

Gage

Super clean and spacious rooms, great staff, and a good breakfast spread, spacious lounge to do work in overall great stay.

Business Family

8/10

Excellent

11 Jan 2026

Robert

I would have never paid that amount of money ahead of time for Breakfast if I knew it only included a small variety at a buffet. Ended up only using 1 breakfast coupon and buying high price for a couple pancakes. So morning breakfast ultimately cost 55.00 for 1 adult and 1 child..

Friends_and_family Family

10/10

Exceptional

02 Jan 2026

Stephen

Great stay

10/10

Exceptional

01 Jan 2026

Kevin

Yeah

Friends_and_family Family

6/10

Pleasant

29 Dec 2025

Elizabeth

Safe parking.
No restaurant or bar service the evening of arrival. No advance notification of this.

Business

8/10

Excellent

28 Dec 2025

CarolJeanneH

Gtea0t staff. Cleank, beautiful accommodations. Breakfast pricey

Accessible for wheelchairs but not well planned , especially if you need assistance because you only can use one side

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

robert

Good

10/10

Exceptional

30 Nov 2025

rob

Stayed for night due to weather staffw as very nice and friendly. Lobby and public spaces clean. Room was clean enough but some wall paper and general small maint needed if getting picky! Was pleasant stay and room!

Partner

6/10

Pleasant

28 Nov 2025

Dara

The room was nothing to rave about-but wasn’t bad. Advertised a hot rub-which didn’t work and that was the only reason I chose this hotel. Staff were friendly. Location was great.

Business_and_leisure Family

8/10

Excellent

23 Nov 2025

Gerald

Yes the room was clean.

Partner

6/10

Pleasant

22 Nov 2025

michelle

Had to wait over an hour to get in the room, when we finally got in, there was a pair of socks on the floor from the last person that stayed there….

Partner

6/10

Pleasant

20 Nov 2025

Kay

Needs some updates, friendly staff

Leisure Family

8/10

Excellent

01 Nov 2025

Grant

Everything was grear except when starting the shower, someone had left thr showerhead engaged and pointed out of the shower, so when starting the bath the water went all over myself and all over the tbebathroom

8/10

Excellent

31 Oct 2025

CYNTHIA

Was very surprised that they charged for breakfast was disappointed in that so we choose not to eat there

Leisure Partner

8/10

Excellent

31 Oct 2025

Scott

Very clean and comfortable, friendly, accommodating staff. The breakfast buffet was not as nice as I remember but convenient. We did not order off the menu but nice choices.

Leisure Family

8/10

Excellent

30 Oct 2025

Luz-Maritza

The bathtub had rust on the floor. The room was clean, did not use any of the amenities, and I loved that most floors were smoke-free.

Business

10/10

Exceptional

15 Oct 2025

Debra

Was just an overnight stay and got there late. Didn’t get to see much but was good for what we needed.

Partner

10/10

Exceptional

11 Oct 2025

Chris

Nice and comfortable beds and room

Leisure Family

4/10

Poor

08 Oct 2025

Randy

First off the hotel was way over priced for the condition. The carpet was disgusting,very low water pressure in the shower and the shower was dirty.
We always rent a block of rooms every year for the route 66 cruise but we will not be back. Everyone in our group said their rooms was dirty.

Leisure Family

10/10

Exceptional

05 Oct 2025

John

Our room on the first floor was so quiet. It was clean and comfortable. Slept lock a rock.

Friends_and_family Family

6/10

Pleasant

01 Oct 2025

Renee

Had a good stay but the hotel is getting run down. Carpets were so dirty and stained you couldn’t see the design. The air could not be turned down below 70. The furniture and couches are old. Staff was friendly and the bed and pillows were great. For price it should be updated .

Leisure Friends

8/10

Excellent

28 Sep 2025

Christine

Bar was closed the second night of our stay because of no staff.

Partner

4/10

Poor

28 Sep 2025

cynthia

From the dirty carpet and linens to poor lobby area and customer service, we were disappointed given the standard and previous reviews.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Thuy

Excellent

6/10

Pleasant

20 Sep 2025

Darius

Freeway

Leisure Family

10/10

Exceptional

16 Sep 2025

Milen

We only stayed a night but the staff was so kind and welcoming

Leisure Partner

10/10

Exceptional

14 Sep 2025

Tobi

Nice ho

8/10

Excellent

07 Sep 2025

anthony

The unexpected $200 charge for incidentals has limited the hours of the bar and restaurant within the facility. and their operations within the facility

Leisure Self

8/10

Excellent

29 Aug 2025

Willie

The location of the hotel made it easy to find other shops and venues to visit. What surprised me was that rooms are only cleaned ever other day. Unless you put in a request 24 hours a head of the time you wish to have the room clean. The otherthing is I had flowers sent to the hotel prior to my arrival. I had requested that the flowers be held until I requested thaat they be sent to my room. This was agreed to by the staff member spoken to via phone. However, my request was not carried out as requested.

Leisure Partner

2/10

Poor

25 Aug 2025

Martha

Pretty sure the area was

6/10

Pleasant

16 Aug 2025

Sue

Safety ??

The pool was cold,hot tub covered up. Friday night check in front desk was not very welcoming. The fire extinguishers were all last checked in 2024,no 2025 tags at all,and this is the State Capital? The fire hydrant outside said out of service.

Partner

10/10

Exceptional

14 Aug 2025

Christina

The property was clean and the staff was friendly.

Business Family

10/10

Exceptional

06 Aug 2025

Roberto

I love it. Because everything was close to me

Leisure Family

10/10

Exceptional

02 Aug 2025

Verified traveler

Excellent stay, all went well.

Partner

8/10

Excellent

01 Aug 2025

Jill

Wouldn’t choose to stay again

10/10

Exceptional

29 Jul 2025

Rhandie

Very nice

Leisure Friends

10/10

Exceptional

27 Jul 2025

Louis

Great staff

Leisure

4/10

Poor

22 Jul 2025

Kyle

I felt the area has gone down a bit. The room seemed a little dirty, and when I was there, the fire alarm went off which inconveniently affected my sleep.

Leisure Self

10/10

Exceptional

21 Jul 2025

Bonnie

Convenient parking

Leisure

10/10

Exceptional

17 Jul 2025

Joshua

Great stay

10/10

Exceptional

16 Jul 2025

Krista

Friendly staff. Room was clean , bed fluffy & clean. Jacuzzi tub is deep. Hotel is quite. Did i mention, theres a bar !! Restaurant , gym & a pool. Thanks Hilton for always keeping it clean & friendly.

Business_and_leisure Self

10/10

Exceptional

12 Jul 2025

Rebecca

Much safer neighborhood

Business Family_with_children