Name: State House Inn Trademark Collection By Wyndham
Address: 101 East Adams Street, Springfield, 62701, US

4/10

Poor

05 Jul 2026

Vanessa

The front desk staff could have been a bit friendlier. The first question I was asked at check-in was whether I was a local resident, which seemed to be related to determining whether my incidental hold would be $50 or $200.
We’ve stayed at this property before and had a wonderful experience, which is why we chose to return. Unfortunately, this visit didn’t meet the same expectations.
Before our arrival, we received a message advising that some amenities were limited and that breakfast had been changed to a continental breakfast. However, no one informed us during check-in where breakfast was located or the hours it would be served.
We also experienced several disturbances during the night, including random people knocking on our door after midnight and what sounded like children running through the hallways. In addition, the air conditioning in our room was not working properly, making our stay less comfortable.

Family

4/10

Poor

05 Jul 2026

GILBERTO

our room was never clean
elevators have dirty floor
no minifridge
short towels

Partner

10/10

Exceptional

03 Jul 2026

Nick

Staff was very helpful when my rooms ac wasn’t working and got me taken care of.

10/10

Exceptional

29 Jun 2026

Jinghong

It’s in a very convenient location for me to walk around State Capitol and Lincoln Museum.

Family

8/10

Excellent

28 Jun 2026

Alisa

Clean and comfortable

Partner

8/10

Excellent

28 Jun 2026

Irene

Place is older but has had some work done in inside. Check in staff made it quick, Room was just right, place was only a block from the capital and other places of interest. Check staff could use a little work. Breakfast was pretty good.

Partner

8/10

Excellent

25 Jun 2026

Toshie

Cups for room coffee didn’t fit to coffee maker.
Air conditioner wasn’t working well to make room cool, it felt too warm.
But the suite room was nice to block the TV sounds well from the bedroom. I didn’t hear any noise from adjoining room and spacious enough for both room’s feeling separated

Partner

6/10

Pleasant

25 Jun 2026

Karen

Make sure to bring your own pillows, as theirs are extremely small and have no fluff. You only get 1 pillow if you have 4 people. Room was fine, no issues. Breakfast was fine too. Great parking lot that is free to park. Hotel in great location.

Friends_and_family Family

6/10

Pleasant

22 Jun 2026

Julie

No closets and garment rack only had 1 hanger. Toilet didn't flush well and garbage cans were tiny. A bit dated, but beds were comfortable.

10/10

Exceptional

21 Jun 2026

Gerie

Parking is outdoors and free.

6/10

Pleasant

15 Jun 2026

James

It's a work in progress. Staff and management were great and helped navigate the fumbles.

10/10

Exceptional

14 Jun 2026

D'Andre

Loved everything about the stay

Partner

10/10

Exceptional

14 Jun 2026

Dre

Wonderful Stay

Partner

10/10

Exceptional

12 Jun 2026

Thomas

Parking was easy . Due to circumstances arrived early but was able to check into the room. Room was clean, bed was comfortable, a/c worked great and breakfast was good.

Partner

10/10

Exceptional

12 Jun 2026

Jessica

I had arrived early after a terrible experience at another hotel and the staff were SO NICE and the property was very nice. Decent breakfast and nice lounging areas. Nice view. Many things in walking distance including Dumb Records and Prairie Archives as well as capitol attractions. Absolutely recommend this hotel if you’re spending time in Springfield.

Partner

8/10

Excellent

10 Jun 2026

Connie

Comfortable room, good air conditioning.

Friends_and_family Family

4/10

Poor

08 Jun 2026

Robert

Room wasn't clean. Air vents needed to be cleaned. Toilet seat hinge was missing revealing yellow stain.

6/10

Pleasant

08 Jun 2026

Eric

Hotel rooms were good. Seemed to be updated. Our first room AC didn’t work but the staff switched us immediately. Floor 7 reeked of marijuana. Heard talking all night in room next door until 5am. Breakfast started at 7am on Sunday. We had somewhere to be at 7 and went down and no coffee or anything available at 6:45am. Overall an ok stay.

Partner

10/10

Exceptional

07 Jun 2026

Stanley

I liked how clean the room was.

Self

8/10

Excellent

06 Jun 2026

Faisal

I choose it because its quite and worked well for my schedule.
No house service was offered as they do it on demand. Old times are dead when house cleaning was available every day for every hotel. Now rates are higher but no house cleaning anymore. Staff was attentive and did provide whatever needed. Breakfast is available and basic with eggs, meat and juices. Overall decent property and will likely choose it again. Parking is plenty and free.

Self

6/10

Pleasant

06 Jun 2026

Joseph

While the bed was comfortable and the room was clean, the bathroom is odd - toddler low toilet and vet high sink counter. The gym is in the farthest dark hallway of the basement and was very musty with flooring curling up. It didn’t feel very safe. The breakfast was maintained well by the cook but the room is very dark.

4/10

Poor

05 Jun 2026

Sarah

No fridge or microwave. Dust all over the coffee maker. AC didn’t work.. never went below 72 and they didn’t fix it when we asked. Washer and dryer broken the entire 7 day duration of our trip. Zero ventilation in the bathroom. Poor room service.

Partner

4/10

Poor

05 Jun 2026

Ethan

The breakfast was disgusting. The AC did not work correctly and it was extremely hot and it smelled and they were stains like water stains all over the floors in the hallways. We did not enjoy our stay.

Partner

6/10

Pleasant

29 May 2026

Jim Forbes

For the first time in many years we had a room with no microwave or refrigerator. Never has ever happened. They had a refrigerator in the lobby for those rooms without. The bathroom had no place to put any toiletries or medicine, toothbrushes. Very inconvenient. Otherwise it was passable for one night

Partner

10/10

Exceptional

23 May 2026

Randi

Hotel was great quiet downtown with a farm market down the street on Saturday.

Friends_and_family Family

4/10

Poor

21 May 2026

wendy

Talked to several guests. One changed rooms 2 x to get working ac one had no toilet paper one had no towels only had one elevator our room was right next to the only working ice machine so heard that all night the bed was not a 3 sleeping king it maybe was queen will not be going back

Partner

8/10

Excellent

20 May 2026

James

They are actively upgrading the hotel. Location is as close as you can be to the Capital area. Staff were all very nice and attentive.

Business

8/10

Excellent

20 May 2026

Jim

Outside landscaping neglected- weeds etc.

Self

4/10

Poor

20 May 2026

Khadijah M

Parking was very sucure and easy to locate. No pool

Family_with_children

10/10

Exceptional

19 May 2026

Alberto

Parking was great

Partner

6/10

Pleasant

17 May 2026

Michael

Elevator was broken. Spent 20 minutes trying to get tv to work

Friends_and_family Family

8/10

Excellent

16 May 2026

Betsy

The room was straightforward and clean. The hallways were kind of dingy. The front desk area was cute with sitting areas off to the side. Ample parking.

Partner

8/10

Excellent

13 May 2026

Melissa

Very spacious room. Parking was easy to find.

Self

4/10

Poor

10 May 2026

Korby

I booked the presidential suite. One small trash can in the whole place. Then opened the closet and there was a hole the size of my fist. Every time you close and open the bathroom door it would get stopped by the ironing board(this was the cause of the hole in the wall) which made I’d hard for a big guy to get out of the bathroom without yelling for help. Great location just not very well maintained for a downtown hotel. Paid a lot extra for the Presidential room but never again it wasn’t worth it. It was room number 200.

Partner

10/10

Exceptional

09 May 2026

Shawn

We loved the location! We were able to walk to great restaurants, entertainment, historic sites and, of course, the Capital. Staff was super friendly and the free breakfast was good.

Partner

8/10

Excellent

08 May 2026

Heather

Friendly staff, good parking and the suite was spacious. Very close to the train tracks and basic breakfast. Clean & well kept.

Self

10/10

Exceptional

07 May 2026

Gina

Stayed overnight for business at the Capital. Rooms were clean, staff was great, plenty of parking

Business

6/10

Pleasant

04 May 2026

Angel

Room was clean but really bad area to be in as far as safety is concerned. Would not go back.

Family_with_children

6/10

Pleasant

24 Apr 2026

Sean

On my visit third week of April is was 80+ degrees outside. I checked in shortly after 9pm and went to my assigned room - it was overly warm so I immediately checked the thermostat to make sure it was working. It was set at 68 degrees, but the room was 77 degrees. I grabbed my things and went back to the front desk to report that the HVAC was broken in that room and could they reassign me. They promptly did so and upgraded me to a suite. I went to that room and faced the same problem, realizing that the prior room didn't have a broken HVAC, but that the hotel's system was inadequate. Since I needed to go to sleep in 90 minutes I set the thermostat as low as I could in order to cool the room down and set it at 35 degrees(!) - unfortunately there is no High-Med-Low speeds ... only Auto. The suite had a second room which was even warmer -- why? Thermostat was broken and the temp said 77 degrees -- despite pushing all the buttons it did not light up and nothing changed or gave any hint of working. Just then cool air started coming through the vents in the room and I pulled my portable thermometer out of my backpack to see how quickly I could get temps down in the rooms. Within an hour I got the main room down to 74.1 and within 90 minutes had the bedroom down to 72.4 degrees. Good enough, time for bed. I reset the thermostat to 60. When I woke up in the morning the temps were the same. Appointments in the rooms were sparse/tired, bed squeaked, pillows weren't terrible.

Self

8/10

Excellent

24 Apr 2026

Todd

The check-in staff were very friendly and helpful. The room carpet was a bit dingy and one of the snack machines at the front desk was inoperable, but overall the facilities were nice and centrally located.

Self

4/10

Poor

21 Apr 2026

Anne

We had to change rooms because the HVAC wasn't working properly and the bed was uncomfortable. The second room was better. The elevator wasn't working properly and it dropped us from the lobby to the basement, which was terrifying. The outside of the property was not well maintained... full of weeds. Would not stay there again.

Partner

4/10

Poor

21 Apr 2026

Sarah

There was no refrigerator in my room and no ice machine on my floor. The shower curtain was too short and sprayed water all over the floor. My air conditioner did not work in my room. One of the bathroom doors and the lobby bathroom did not lock in one of the faucets in the lobby bathroom was missing a handle and the lights were flickering. One of the elevators was not working and took us down to the basement and we were stuck down there and had to take the stairs back up to the lobby. The elevators had not been inspected since 2024 and the inspection expired in October of 2025.

Business

2/10

Poor

19 Apr 2026

Tyler

Horrible experience. Checked in and the first room we were given looked like a murder scene. Dirty hand marks all over the walls. What looked like red polish (hopefully not blood) in the shower, toilet was clogged. Disgusting.. gave us a second room and it was better but again, dirty hand marks all over the walls and ceiling. Do they even clean? The ac/heat works when it feels like working. Terrible stay and disgusting room. The entrance area looks nice but once you get past the lobby, it’s terrible.

Partner

2/10

Poor

18 Apr 2026

Janiece

DO NOT STAY HERE!! Worst customer service I’ve ever experienced. I also was charged for items that was never used! If you want to have a bad experience, be over charged, terrible customer service, and an overall horrible experience, this is the place to stay! Beware and save yourself a massive headache and stay anywhere else!

Partner

10/10

Exceptional

16 Apr 2026

Corinne Betty

I did not drive i came on the train. The Staff was absolutely wonderful. l met the new management and they were great. The former employee that been there in the past was WONDERFUL it made me feel good to be recognized as a previous guest. i will definitely go back..

Business Self

6/10

Pleasant

13 Apr 2026

Shilo

Parking was ok! Even though they are trying to update this place it is going to take a lot of TLC. all the halls had a smell to them. Room had the linger of smoke that is very old. They said there was a breakfast but never was open. Hair dryer didn’t work. All in all I wouldn’t stay there again.

Friends_and_family Friends

8/10

Excellent

13 Apr 2026

Carrie M

We had a 3 nt stay. I got a king bed suite since I knew we'd be spending a bit more time in the room for this get-away. The room(s) were spacious, the refrig worked great. Housekeeping was a \"request\" which we did not do. There were only 3 towels in the BR, but we were managed. We did have to ask for an extra tp roll on our last night. The breakfast offerings were the standard fare.
Staff was always friendly, parking was easy enough. ***In the high travel season, I can assume the parking lot would get full so not sure where extra parking would be.
The location was great if you're going to all the historical sites!

Family

6/10

Pleasant

11 Apr 2026

Leslie

Breakfast and coffee not available until 7, clearly the hotel had been given a “facelift”, but ceilings, HVAC and stairwells showed it was an old hotel they tried to make nice.

10/10

Exceptional

11 Apr 2026

Meghan

Easy parking across the street, easy check in, very clean room, solid breakfast, and super easy check out. Couldn’t ask for more

Friends_and_family Family

6/10

Pleasant

11 Apr 2026

Stephanie

Rooms and bathrooms are small, outdated, and need a lot of little repairs. Reminiscent of a cheap dorm room. The keys for every room stopped working, leading to a line in the lobby to recode them.

10/10

Exceptional

11 Apr 2026

Cheryl

The stay was quiet and nice.

Business Family

8/10

Excellent

11 Apr 2026

Mitchell

Check in took a little long.
Parking was good/ room was good/ area was good

Partner

6/10

Pleasant

08 Apr 2026

Paul

Room was clean, but the whole hotel is cheaply remodeled and nothing special in terms of amenities or extras.

6/10

Pleasant

04 Apr 2026

Barbara

The entire place wasn't as clean as I expected. First impressions are everything. There were crumbs everywhere because it had not been vacuumed. The furniture and tables have not been dusted for a while.

Self

10/10

Exceptional

03 Apr 2026

David

Great place the people where really nice, and pleasent .

Partner

8/10

Excellent

01 Apr 2026

Dana

Yes

10/10

Exceptional

27 Mar 2026

Brian

Great value for a limited amount of hotels in downtown Springfield. Room was spotless,good cable and strong water pressure. Thats all I need.

2/10

Poor

25 Mar 2026

Christine

At check-in, we noticed the garbage can in the lobby overflowing with garbage. The ladies bathrrom in the lobby had 4 stalls; one with no TP, another where the door didn't close, toilets barely flushed. .Upon entering the room, we found a dirty toilet. They did come clean it. Very little soap/shower get. I don't think the breakfast eggs were actually eggs, but there were other options (yogurt, bagels, toast, fruit and basics) that were good. Nice staff. Wouldn't return.

Partner

10/10

Exceptional

19 Mar 2026

Ariel

Clean room, attentive front desk

Partner

6/10

Pleasant

17 Mar 2026

Lourdess

One night stay. unfortunately, due to a winter storm there was no internet/wifi/television service. Bed was ok, pillows not comfortable. Breakfast was average/usual options.

Partner

2/10

Poor

16 Mar 2026

Michael

Your best bet....dont stay here. It was bad. Our room keys didnt work 4 times we had to get new ones. The were out of pillows. The toilet was clogged they had us come down to get a plunger.....we hadnt even used it.

Friends_and_family Family

6/10

Pleasant

15 Mar 2026

Jennifer

The rooms were ok. Way too hot in the room , couldn’t get the thermostat to work properly. Coffee could be better especially in the lobby, second day we were there the coffee in the lobby didn’t work. Breakfast on the weekend starting at 7:00 am, We were there for a wrestling tournament. 7:00 on a weekend not very accommodating. Only saw one gentleman filling up the food. Never saw anyone check on the two small coffee pots or wiping any tables during breakfast. A lot of issues with our keys not working. A few of my other families that were with us and us would not recommend this hotel or we will not be staying there next year if needed. Our room was not the cleanest when we walked in. The water pressure in the shower was good. Breakfast food would have been better if it was hot.

Family_with_children

6/10

Pleasant

15 Mar 2026

Julie

We booked 2 rooms and requested connecting rooms when we booked the rooms a week ahead of time. At check In the lady told us we had connecting rooms yet when we got to our rooms they were across the hallway from one another. We went down to the front desk and were then told by another person they do not have connecting rooms. Somehow we have a door in our room that looks like it connects to another room and we could open it so we were obviously being lied to. So many other issues were the key cards not working at times for both rooms so we had to keep going back and forth to the front desk to have them reset due to their outdated key card system. There was peeling paint on the ceiling in our room, tv was not hung straight, coffee was not ready at the start of breakfast at 7am both mornings we were there and there were no cupholders so we had to double up cups each time to avoid burning our hands, toilet was running and needed to be fixed, we only had 2 small pillows for a queen size bed and the front desk would only give us 1 more pillow, not 2. Our room was spacious and clean, but no mini fridge which seems standard nowadays and there was definitely room for it.
The lobby was nice.

Family_with_children

4/10

Poor

15 Mar 2026

James

No fridge, no workout room and no sleeper couch as advertised.

8/10

Excellent

15 Mar 2026

Sandra

Close to downtown, excellent for short stay!

Family

6/10

Pleasant

08 Mar 2026

Cassandra

I was expecting a much nicer hotel from the pictures they have online. It’s kind of outdated and run down. It wasn’t very clean when we stayed as far as needing a vacuum ran in the halls. Had to hunt ice down…we were on 7th floor and finally found an ice machine on 4th floor. No refrigerator in room. I booked a queen bed room and was given a room with 2 small double beds…we were there for our anniversary so we had to squeeze into one small bed which sucked. The only thing I liked about this place was the beautiful view of the state capital.

10/10

Exceptional

05 Mar 2026

Dave

Nice & Clean

Self

2/10

Poor

04 Mar 2026

Diego

It was really cold. The thermostat didn't work so the room was a constant 60 degrees all night. Rooms were dirty and the furniture was dilapidated.

Partner

10/10

Exceptional

04 Mar 2026

edwin

Need extra staff

4/10

Poor

03 Mar 2026

Jeffrey

Loud room. The noise of the HVAC system woke me throughout night. With earplugs. Towel rack in backroom positioned right above shower faucet so be careful you don't crack your head on it.

8/10

Excellent

01 Mar 2026

Safiya

Yea the room was clean and the staff was very nice. Peter was very friendly. My toilet was not working when i arrived and they fixed it in no time.

Friends_and_family Friends

8/10

Excellent

27 Feb 2026

Alice

The staff was very helpful and courteous. The breakfast was hot and filling. The rooms were nice and quiet for relaxing.

Leisure Family

6/10

Pleasant

21 Feb 2026

Scott

Room was fine. Front desk didn’t know where the Bank of Springfield Center was (being only 6 blocks away). Breakfast at 8:30 had no forks, no apple or orange juice, no fruit, warmers not refilled. Lastly key card to room door did not work well and thermostat in bedroom wouldn’t keep room warm.

Partner

4/10

Poor

20 Feb 2026

Elaine

Everything was neglected! Had to get light bulbs for lamps immediately as room was dark. No refrigerator! Mattress
was lumpy and uncomfortable. No list of TV stations,
info for house amenities, restaurants nearby. 1 tiny bar of soap, breakfast was meager, and unappetizing!

Self

4/10

Poor

20 Feb 2026

Tadd

No syrup or waffles the first morning. The business center was closed. The laundry room was out of order. all the caulk around the bathroom counter was cracked and or moldy. it was overall really bad experience. I used to stay there a lot but not any more. The lady that took care of the measley breakfast set up was the only saving grace, she is really nnice. Otherwise I would give 1 or no stars.

Self

6/10

Pleasant

18 Feb 2026

Alan

Key issues

10/10

Exceptional

17 Feb 2026

Brian

Room was very clean. No problem.

10/10

Exceptional

16 Feb 2026

Mackenley

I’ve been staying at the state house inn for 2 years and I’ve witnessed the countless improvements they’ve made in order to make guests feel welcome. I must say, it’s truly the best place in town. The staff is friendly and helpful, the rooms are really clean, spacious and in great condition. Their prices are better than their counterparts and their location is very accessible. It’s an overall great experience every week when I stay there. I highly recommend this place for anyone who’s coming to Springfield

Business Self

10/10

Exceptional

16 Feb 2026

Mackenley

Room spotless, staff very courteous and prices are great.

Business Self

8/10

Excellent

15 Feb 2026

Mandy

No issues

Friends_and_family Family

8/10

Excellent

15 Feb 2026

Sonya

Yes

Self

6/10

Pleasant

13 Feb 2026

Wendy

The breakfast was cleaned up 30 minutes prior to the advertised ending. Sheets felt itchy. Hotel & room were clean. Great location.

6/10

Pleasant

12 Feb 2026

Pranav

Courteous staff. Poor services for breakfast. 3 days out of my 8 day stay the fresh food like eggs or sausages were not provided. The coffee was not on one of the days and the person managing the breakfast said he doesn't know how to make it. Also they installed a new instant coffee machine in the lobby which is horrible.

Business Self

2/10

Poor

12 Feb 2026

Octavia

the staff was horrible accept Peter they tried to accuse me of smoking in the room and saying people on the floor smelled smoke ive been coming to this hotel for awhile now and never got ant complaints until the new people came ig but i will never spend another damn penny there

10/10

Exceptional

24 Jan 2026

John

Staff was excellent in local food choices and directions. Rooms were clean, plenty of breakfast choices.

2/10

Poor

20 Jan 2026

Evan

Heat wasn’t working. Staff couldn’t fix it. Stained carpet. Air intake vents caked with dust. Complete disaster property

2/10

Poor

19 Jan 2026

Laysa

Trash! Breakfast is trash. Kids running up and down the hallway.
Smelly bathroom dirty shower.

Leisure Family

8/10

Excellent

19 Jan 2026

Bob

Very friendly staff. Rooms were clean. Location was convenient

Leisure Friends

10/10

Exceptional

18 Jan 2026

Eric

Nicely decorated. Neat design!

Leisure Partner

6/10

Pleasant

18 Jan 2026

Sara

Hotel needs an upgrade

10/10

Exceptional

17 Jan 2026

Robert

We had to cancel due to the government shut down. The State House worked with us to get a refund. Previous stays at the State House were excellent. Thank you State House

Leisure Family

6/10

Pleasant

12 Jan 2026

Chelsea

Room was freezing and called front deck multiple times and never got through

8/10

Excellent

11 Jan 2026

Stephanie

Staff was very helpful- quick to address anything I needed. A few housekeeping things in the room that are quick fixes. Would stay again!

4/10

Poor

11 Jan 2026

Anthony

This is my third stay with this building and my last. The hotel itself is not that bad except the room key situation that they have there is seriously flawed. Every time that I'd go to the 7th floor I'd have to come back down and get them to reprogram my key. I made certain that it was nowhere around my phone or anything else that would demagnetize it. The front desk clerk had the audacity to tell me every time you leave the building you have to get a new key. Which I don't believe. This is the second trip that I've had where this has happened every single night of my stay and frankly there's hotels out there just as good without this issue.

Business_and_leisure Self

4/10

Poor

10 Jan 2026

Angel

Telephone don’t work , remote control. Durty. Beds broken

8/10

Excellent

04 Jan 2026

Lisa

staff was slow to come out to help when you where at the desk. I needed to do laundry they advertise self laundry and I went all over looking for the laundry room only to find out it was not operational at this time. Our tolite got plugged and my husband had to go to the desk at wait forever to be handed a plunger to bring back to the room; and then had to bring back down to the desk. Room was clean and they are just taking over the hotel. Price should have been cheaper for what you get.

Leisure Family

8/10

Excellent

03 Jan 2026

Jed

Centrally located in Springfield. Good staff. Clean rooms that could use some updates. Free parking.

Partner

8/10

Excellent

30 Dec 2025

Kimberly

Staff was friendly. Room was clean
Hotel is in process of upgrading. Suggestion from me is add a bottle filler to your fitness center.

4/10

Poor

30 Dec 2025

Catherine

Room and breakfast

2/10

Poor

26 Dec 2025

Jerry

Keys kept failing, no they were not by our phones. Laundry broken staff did not know. Put my laundry in the washer to find out it has a little water in it, so now clothes are wet, washer not working, soap machine not working, dryer not working, and not vented properly.
They forgot to order plastic knives for the breakfast. Room has maybe a quarter roll of toilet paper and no spare roll.
Person who runs the laundry for the bed sheets would not let the ONLY person working l let him use the laundry for our wet clothes. I had to take the we stuff to my daughter's wash and dry them there then go make to motel so my husband could get dressed to go back to her place.
Clothes would not have to been washed off the key worked.
When I asked for a refund I was told the manager would be there this morning. Then got told at check out, he won't be there until Monday.
Guests were smoking out across the hall, instead of making them leave they just moved them down the hall for the next night, where they just started fighting in the all l hall at night and smoked pot in the elevator instead.
Will never stay there again.

Leisure Family