Name: Mainstay Suites Springfield Il
Address: 3185 S Dirksen Pkwy, Springfield, 62703, US

2/10

Poor

13 Jul 2026

Tisha

This place is an actual dump. It is contracted with the state to house homeless people. And the people that live there are disgusting. Had I known any of this I never would have booked it! Only one elevator worked and it stopped working when we were on it. Luckily we didn't get stuck for very long. The refrigerator doesn't work neither of the pools were available or working and the whole place was hot and smelled like hot trash. Immediately went to a different Hotel. Struggled to get a refund. Still struggling! But I don't care if I lose my money I was not about to stay there for one more second after being there 5 minutes. Do not book this hotel! It is absolutely ridiculous!

Family

6/10

Pleasant

20 Jun 2026

Mary

They were under a remodel it looked like. The elevator was only working on one side and the pool was broken.

Friends_and_family Family

4/10

Poor

19 Jun 2026

John

I will stay at this hotel again, ahand I did complain to Hotel.com. Suggested they visit properties before listing. Staff is not helpful Hotel is also undergoing remodeling and is not ready for prime time.

I had a reservation for king bed through hotel.com.

Arrived at hotel the next day before 8 PM. No king bed available. Clerk said they had given it away earlier.
I asked why- no answer.

She offered a queen.

I said how about a double queen. She agreed and then she said no TV or internet currently because of storm. I understood that since we had just driven through some very heavy rain.

Clerk asked me to sign form saying room met my expectations 100 per cent and agree not to complain to my credit card company.

I said maybe after I see room, but I am already not happy about no king bed.

We went to dinner.

Came back to hotel and TVs were on in lobby- great! Went to room and tried to turn on TV. No remote. Called desk twice-left a msg. Went down to lobby. Clerk wouldn't give me a remote. She said she told me no TV in the rooms. I told her that at check in she blamed the storm. Blank look- caught in her own lie.

I don't know about internet. We used our phones.

Two room suite- overall clean. Beds were soft but comfortable. Linen clean.

Some lights missing bulbs. Empty sockets- live power. Visible patching on walls. Hotel is undergoing remodeling. Pool opening TBD.

Partner

2/10

Poor

13 Jun 2026

Rachel

Very dirty. Dirt in dresser drawers, dirty underwear on headboard, stained sheets, no towels or toilet paper, and dirty showers.

Business

4/10

Poor

12 Jun 2026

Sharlet

Not the cleanest. Staff were accommodating and helpful. Wish I didn’t feel pressured to choose a room in which they give you options to choose your room. I was only able to view 1 out of 3 of the rooms they selected for me. Pool isn’t accessible, bedding could be a lot more clean so can the rooms.

Family

2/10

Poor

10 Jun 2026

Crystina

This was the Worst experience ever

Friends_and_family Family

2/10

Poor

05 Jun 2026

Mary

Needs to be shut down

Pet

4/10

Poor

04 Jun 2026

Marisa

Here is an hinest review. I checked in and they already had my room inspection form filled out. When I got ro the room there were stains on the comforter and hairs on the sheets, when I asked for new ones she told me I could change them myself. The tub was white with cleaner I wouldn't use the shower. There were building materials in the hall and none of the amenities were avaliable. The only bright spot was the housekeeper Hope. She gladly came in and changed my sheets while when talking to her she was working unpaid because they didn't give her enough hours to get everything done right. This is an extended stay facility and she resides there as well as works there. She has my sympathy for both.

Self

2/10

Poor

21 May 2026

Robin

I wish I could upload pictures of the room I was put in, and the property. After washing my hands, I reached for a hand towel that was folded neatly in the stack, opened it up, and it was stained as though somebody had cleaned the floor with their foot on it. There were two remote controls in the room that both turned on the television, but neither one would connect to any channels and one of them. The batteries were taped in. Over the course of the night, five baby cockroaches were killed in the bathroom. There was a glob of dark brown hair behind the toilet on the floor. When noticing that, I also noticed the urine pulled at the base of the toilet that was crusty and probably hadn’t been cleaned in ages. It had a small kitchenette but not one single cup, dishware, utensils, or anything of the sort. They provided a mini bottle of conditioner, but no shampoo. There was a king size bed with two flat standard size pillows. But I believe the worst part was in the morning upon rising, the fitted sheet had slipped off the corner of the bed, revealing a mattress that was so incredibly stained and filthy that it looked as though someone had been murdered in that particular bed.
I understand the place was under some construction, but if you’re going to accept any guests in any of the rooms, then at least take pride in those individual rooms. When this was brought to the attention of the desk staff, they didn’t have any reply. I’ll be filing with BBB and possibly the health dept.

Self

2/10

Poor

20 May 2026

Nikosi

Made me pay two time it was a scam an blood on covers

Self

2/10

Poor

26 Apr 2026

Zack

Roach infested

Self

2/10

Poor

03 Apr 2026

Bruce

Is the worst place I stayed in a long time? No amenities, I try to charge me $9 for a pack of coffee. No tv dog food on the floor in the hallway in my room
I could go on.I'm glad to be out of there

2/10

Poor

01 Apr 2026

Nurkalyi

When I checked in and went to sleep I woke up because of was attacking by bed buggy . I took a video and went to receptionist that I want to leave this hotel and asked them to do a return my money they still did not return but they promised

Self

2/10

Poor

29 Mar 2026

Mitzy

The facilities were unsatisfactory. The staff spoke poor English, no one ever smiled. I was charged for taxes and fees because they claimed Hotels.com did not pay them. The website stated that taxes and fees were included, However, the most egregious thing was no TV. When reported there was no signal, they did absolutely nothing to resolve the issue though they said it would be handled

Partner

2/10

Poor

29 Mar 2026

Faith

Disgusting! Mattresses were very stained. Cockroachs in the rooms! Just run down everywhere.

4/10

Poor

27 Mar 2026

Penny

Rooms was not clean. Nothing about hotel was clean. 1st room someone had punched t.v. they gave us a different room, t.v. box didnt work so no t.v. again. Little roach friends on bathroom floor at night to greet you. Wont be using again or recommending.

Friends_and_family Family

2/10

Poor

25 Mar 2026

Lydia

Surprised how poorly let it was for a Choice Hotel! Beds had lots of hair looked liked they were not properly cleaned. Pool was not working. Looked more like a halfway house! The maintenance and house keeping leave at 3. Would never book again.

Friends_and_family Family

8/10

Excellent

14 Mar 2026

Jeramie

Room was very musty smelling. Wish they included a breakfast..

Self

2/10

Poor

08 Mar 2026

Darrin

This facility had obviously just been acquired & was in the midst of massive remodeling but it should not be open yet. It was in no condition to have people staying there. Fortunately it was required that we look at the rooms & we declined to stay. I am trying to see about a refund.

Friends_and_family Family

2/10

Poor

01 Mar 2026

Greg

Upon arrival at the property, there was two large piles of vomit right outside the main entrance of the hotel we proceeded to go in and check in the person that checked us in gave us a key told us to go check our room before we even signed in. I had went up to our room. The room was dirty. The bedding was dirty. There was mode in the bathroom on the ceiling. The tub was filthy. There were dishes on the counter, like someone who just did the dishes. The blinds in the window were ripped and torn. The TV would only show one channel. There were two remotes. One remote was broke no batteries in it as well. We pulled the sheets back and found some kind of an electrical on and off switch lane in the bed. . We pulled the sheets back and found some kind of an electrical on and off switch lane in the bed I proceeded to take it downstairs gave it to the front desk. They asked me what I wanted them to do with it. We had one towel no washcloth I asked for a couple more towels and washcloths. They said it would be a while because they had no clean towels in the facility proceeding to get off on the elevator on the fourth floor was a pile of trash, roughly 68 bags of garbage in the corner the whole floor smelled like cigarette smoke and somebody been cooking up there. Very awful experience very dissatisfied of the stay. The hotel was very disgusting. I don’t know what to say else. If they’re expecting to stay open longer, they need to do better.

Friends_and_family Friends

10/10

Exceptional

15 Jan 2026

Farrukh

Big spacious room. Courteous staff.

Business_and_leisure Self

10/10

Exceptional

11 Jan 2026

Robert

My room was excellent and staff is friendly and understanding

Business_and_leisure Self

2/10

Poor

03 Jan 2026

Thena

I’ve stayed in places that weren’t nice, but this place was downright scary. Someone had removed the tv from the room before I got there. The desk clerk asked to see my credit card, then made a copy of it on the same piece of paper with my drivers license so I now need to cancel the card because the 3 digit code and my zip code were all on the page he copied. I was tired and needed to sleep so didn’t make a scene at the time, but this was just unacceptable. I also signed a paper before he took my credit card that said I wouldn’t challenge charges, so wasn’t sure if it was some sort of scam about them later claiming that I’d taken the tv out of the room. I called the front desk when I got to the room to report that there was no tv but I was too tired to go all the way back downstairs with my luggage to get a new room. Honestly, the worst hotel experience of my life.

Business Self

10/10

Exceptional

20 Dec 2025

Eric

Yes

2/10

Poor

01 Dec 2025

Phillip-Michael

Room had bed bugs. I’m assuming the property is infested because while I was the front desk with an alive bug another guest came down with one!!!! Staff was poorly dressed and very unprofessional also.

Leisure Self

2/10

Poor

16 Nov 2025

Verified traveler

Run down. Phone didnt work. No battery in the tv remote. Took a copy of my drivers license and credit card. So i cancelled my credit card. The place is sketchy.

2/10

Poor

28 Oct 2025

Sarah

Room was disgusting

10/10

Exceptional

17 Oct 2025

Sundie

Good

2/10

Poor

17 Oct 2025

Dorinda

Pulled into the parking lot and there were men working on cars. A car with plastic bag over a broken window and wheel on blocks also. No sign saying where registration was. I did not stay there. Called the facility and the simply answered phone \"hello\". I had to ask if I had reached the hotel. Told the woman why I wanted to cancel. She took my name, said \"done\" and hung up. Did not feel safe there as a single woman traveler. I instead went to the Microtel.

Business_and_leisure Self

4/10

Poor

02 Sep 2025

Crystal

I didn't like the bathroom area the tub has paint chipping up the ceiling was pelling fluid on the wall I was itchy all I just didn't like it

Leisure Family_with_children

2/10

Poor

24 Aug 2025

Scott

Dirty room, elevator was out of order

Leisure Self

2/10

Poor

17 Aug 2025

Stanislav

hard to describe all problem, very long time does it take

Leisure Self

2/10

Poor

17 Aug 2025

Brooke

Horrible

We got there and check in took twice as long because a lot of the rooms were not ready for guests. We were told that the pool was out of order and that was not disclosed to any guests prior to check in. The elevator was also out of order, which was terrible because I have back problems and climbing 4 sets of stairs was awful. We finally get checked in and get to our room. Room was completely disheveled and most definitely not ready for guests. Mattress was off the box springs, wall safe was out in the middle of the room, dirty dishes on the sink and the room was dirty. We ended up getting put in a new room on a lower floor after that catastrophe. We were disappointed. We have stayed here before and have had good luck. We won’t be returning.

Partner

4/10

Poor

12 Aug 2025

LARRY

Nice, but needs work.

The outside appearance and maintenance of the hotel was very nice. The lobby looked clean and open, but the front desk looked very shabby. when given a room on the fourth floor I asked if there was an elevator as I am 73 years old, I was told yes, but later found out that it was not working. The stairway that I had to take up to the fourth floor was filthy. It looked like it had not been cleaned for months my room and bathroom very spacious and clean. The room was well equipped for a suite, and the bed was extremely comfortable. If you would fix the elevator, clean the stairwell, and remodeled the front desk area you would have a very nice hotel.

Self

2/10

Poor

11 Aug 2025

Anslea

Extremely dirty, mouse trap in my room, no elevator or pool

Friends_and_family Family

2/10

Poor

10 Aug 2025

Melvin

Bed bugs. Elevator down. Pool closed. Fitness center closed. Booked on top (4th floor). Fire alarm on first night - no announcement or follow-up. Locals camp in/near stairwells and main exits. Booked through Expedia so did not see these negative reviews. Pictures are flattering. Maintenance has not been kept up. Peeling paint throughout. Water leaks evident in lobby. Floors are dirty in common areas. Expedia unable to reach management to address complaints. Hotel did refund my booking after I checked out at midnight due to the bedbugs.

Business Self

2/10

Poor

06 Aug 2025

hasan

One of the worst experiences ive had at that location i came to front desk and employee told me elevator doesn’t work and then i had to carry my bags up on the stairs i get up to go to my room then i look on the room door is open and i knock and there is no one but as soon as i opened the room door it was huge mess on the floor things are broken and it smells soooo bad and the people in the hall way just didn’t feel safe at all the whole place looks very sketchy i will not suggest to bring family there very unprofessional service i spoke with the manger and he didn’t really care he told me no the area is ok i been waiting for my refund as i didn’t stay a single min in there.

Leisure Partner

2/10

Poor

18 Jul 2025

Robert

Pretty seedy area

Leisure Self

2/10

Poor

23 Jun 2025

Brandon

Garbage

Cockroaches, broken front door, hallways smelled, poor room condition,

Friends_and_family Friends

2/10

Poor

18 Jun 2025

Tiffani

That’s was an Awful experience.

Dirty, unkept, unorganized.

The key they gave me was occupied by a squatter.

I asked for my money back and went to a reputable hotel.

Business Self

2/10

Poor

24 May 2025

Lori

Elevator was out and he wouldn’t place us in a room on the first floor. Bed mattresses were old and sagging in the middle. Couldn’t even shower because the drainage in the tub was broken so water would get in behind the wall. No breakfast yet site sd there would be, I reserved a king bed but got 2 queens.

Leisure Partner

4/10

Poor

15 May 2025

Erik

Initial contact

The night before check-in, I called the facility for a service request and the desk clerk said bluntly, \"I don't see your name...call back later... we're busy\".

Upon check-in, I discovered that my request to \"NOT be on the 1st floor could not be honored--the 3rd floor was blocked off, plus the elevators were out of order. A dog in an adjoining room cried and whimpered all day while its master was away. My 2-day stay was not a pleasant experience!

Friends_and_family Family

8/10

Excellent

13 May 2025

John

The attitude of the staff is that one of the hospitality or Hospital at least a lot to be desired property is not bad rooms are bad

Leisure Partner

2/10

Poor

09 May 2025

Rodney

Booked reservation and then when arrived said they didn’t have a room for me and wouldn’t give me a refund!

Business_and_leisure

2/10

Poor

30 Apr 2025

Verified traveler

Gave my rooms AWAY!

This was an unfortunate and unexpected experience with MainStay. Upon arriving for check in to the hotel we were told that our rooms were given away and left with no reason nor refund whatsoever to make our evening ideal. There has been no notice or explanation to give me comfort after going through a horrible situation.

Business

2/10

Poor

31 Mar 2025

Philip

Price was right but nothing else was.

If you want a really cheap place ot stay it fits the bill, but the cleanliness and the secuirty of hte hotel was much to be desired. If oyu are staying on business and do not have your family wiht oyou it might be a godo deal for hte price but I woould not stay there if I had any family.

Business

2/10

Poor

26 Mar 2025

Esther

This experience allowed me to understand I will never again stay at a Main Stay Hotel ever again or at any other Hotel that allows people to live for months at a time. The sheets were disgusting. There were ROACH traps in the bathroom. There was commotion in the hallways ALL night long. There were arguing outside my window throughout the night. I truly did not feel safe at this place. I traveled for work purposes and getting rest was unobtainable on this night. I woke tire and outdone.

Business Self

2/10

Poor

22 Mar 2025

Verified traveler

It was awful, the building is not clean, looks run down. The lobby was filled with loiterers. When I approached my assigned room, it was unlocked, when I pushed the door open, I found the room in disarray, the bed was unmade, there were linens on the floor; i never made it passed the doorway. I went downstairs to demand a refund ans found out from another gentleman in the lobby that

Business

6/10

Pleasant

27 Feb 2025

Ed

First room had not been cleaned/made up from the previous tenants. I wasn't even sure thetmy had checked out!

Then there was a very LOUD barking dog that woke me up twice!

And, getting on the elevator with a guy carrying bug spray didn't instill great confidece.

Leisure Self

2/10

Poor

25 Feb 2025

Tameka

THEY CANCELLED MY ROOM

Wouldn’t recommend!! They cancelled our room when we came late but nobody said we couldn’t come late.

Partner

4/10

Poor

10 Feb 2025

Maximillian

This place simply smells bad, like smoke and rotten food.

4/10

Poor

31 Jan 2025

Jim

Disappointed

Sorry to say this stay was disappointing - we paid for a king size bed but got a queen size, the bath was not clean, the TV did not work, there was no pot or coffee with the coffee maker, the electronic door lock did not work. We asked for a price adjustment but that was refused.

Partner

4/10

Poor

01 Dec 2024

Gambrelle

The heating and air conditioning was not working. The tv was not working. The bathtub was broke.

Business

2/10

Poor

20 Nov 2024

riley

Rooms at the main stays are very drirty

Leisure Family

2/10

Poor

13 Nov 2024

REGINO

I booked 3 days, 2 night stay in this hotel. After checking in, i went to my room but unfortunately the room that they gave me was not even ready yet. It was not cleaned yet, the TV was on, beddings was messy. I told and complained to the front desk and they gave me a different room. There were 2 times that staff forced to open my door without knocking. They said they need to out something, the other one said he thought nobody was in my room. There were 3x staff came knocking so loud needing to out something in my room eventhough i already put “do not disturb” on the door. I was doing a very important video meeting for my work at that time. I complained at the front desk and i was told that they didn’t see a staff on their surveillance footage a staff trying to open my door. The hallway upstairs smelled like marijuana all day long. When i was checking iin, there were 3 guests also checking in who acted and looked like they were so high, snorting every now and then, smelled like marijuana. The staff even gave me the room card right away as he is aware that the 3 guests are unsafe. The location is unsafe. I did not know that the location is not great. I can afford to get better hotel in the area or in soringfield, but that time i was trying to save a little bit. The right word to describe this hotel is Scary, Poor and yucky. I should be staying until the 3rd day, but i decided to check out early, crappy hotel. This is not an exaggeration.

Business Self

10/10

Exceptional

28 Sep 2024

Byron

Great

10/10

Exceptional

19 Aug 2024

Tim

Nice

2/10

Poor

18 Aug 2024

Kevin

Refund

Hello, so I booked this stay on Hotels.com this Wednesday. The hotel called me non-stop about 7-10 times before I answered, and they told me they don’t have any rooms available. However I was still charged $326.65? Any help would be appreciated with this. Thank you

Business

6/10

Pleasant

16 Aug 2024

Tyler

$100 incidental on top of room cost of checking in. Which is reimbursed upon checking out, didnt know but no worries. Outlets in room didnt work and informed staff before checking in. As they have you check the room before hand. I was offered to swap rooms but it wasn't a big deal to me as bathroom outlets work. Room was clean otherwise and staff was friendly.

Leisure Partner

10/10

Exceptional

16 Aug 2024

JL

Shocked!

It was better than I expected for the price. I will be staying again on my next trip back to my hometown.

Friends_and_family Family

2/10

Poor

15 Aug 2024

Greg

What a joke

We have stay at this property many times throughout the years for work travel family fun , I have to say this is the worst it has ever been I would not recommend this hotel to any one I’d give it a 0.0 , during check-in, we were not allowed to check in until after 3 o’clock and the manager came out and was telling people that you may not have a room because their system was screwed up and if you’re in charge people an extra hundred dollars or more for a security deposit on the room you need to put that in your ad till you get to the hotel and surprise people with another fee on their card and then you get a bill the price ain’t even what you were quoted online. That’s kind of ridiculous also

Business

8/10

Excellent

12 Aug 2024

Kathleen

Close to interstate and State Fair wasn’t that far away. Front desk was on the ball. Was disappointed that there was no coffee available on any of the days. Air conditioner worked, toilet flushed and no clogged drains. Refrigerator was very clean! Very reasonable price too.

Leisure Partner

2/10

Poor

11 Aug 2024

Sharon

Absolutely the worst hotel we’ve ever stayed at.
In 5 days we had no housekeeping services, even after repeated requests. We had to go to the front desk for towels, toilet paper, soap and coffee refills. Trash was running over.
When the floor housekeeper was questioned, he told us we could clean the room ourselves
My advice is to find a different hotel

Leisure Family

2/10

Poor

10 Aug 2024

Cindy

We arrived late after a concert and they did not hold our reservation and therefore there was no room available for us! The whole town was booked full because of this concert so we had to drive 2 hours home at 1:00 in the morning! Never heard of a hotel not honoring a reservation!!

Leisure Partner

2/10

Poor

10 Aug 2024

Deborah

We chose not to stay because it was in a really sketchy area. It felt completely unsafe I would NEVER recommend this place to anyone. Especially a family. We talked to people from the area snd they said we made the right decision. Not a safe area at all

Leisure Family

10/10

Exceptional

03 Aug 2024

Patrick

Would have liked a breakfast option

Leisure Self

2/10

Poor

29 Jun 2024

Brandi

Appears this hotel is going down

Up on my arrival, the lady at the front desk gave me my room key number 229, she told me to check the room to make sure everything was ok. The room had bugs crawling around a bug even tried to get in my bag and it was several bugs crawling around in the tub so they had to change me to another room, #322 which the tub was very dirty and the mirrors were dirty as well

Partner

2/10

Poor

20 May 2024

Tracy

If I could do 0 stars I would it’s was VERY nasty we went to three rooms because I was in a room clean enough to sleep in

4/10

Poor

09 Feb 2024

Derek

Tv did not work it wasnt even plugged in
Ice machine on my floor did not work
Hallways smelled like cigarettes

Business

4/10

Poor

07 Feb 2024

Verified traveler

Not great. Texture falling off ceilings, trim coming off, “tile” backsplash just screwed in, not straight. Outlet covers missing, cable TV outlet just hanging out of the wall.

Self

6/10

Pleasant

28 Jan 2024

Lisa Ann

Ehh… not the best but would do in a pinch.

The lobby is pretty and everyone that works here was very friendly. But the actual condition of the room was just off. The room could be a lot cleaner, the paint in the bathroom was peeling off the ceiling, and the toilet paper dispenser was broken. We could never figure out how to work the TV or they don’t pay for cable. The linens for the bed need to be replaced. The room is a decent size, but the massive regular fridge needs to be smaller so it looks less awkward in the room. The price is what you pay for but it looks like the hotel is in a middle of a remodel and it just kinda stopped.

Partner

2/10

Poor

25 Jan 2024

duane

Please do not stay at this hotel. First room unclean, hair strands in the bed. Second room the bed had a deep dip in the middle and used soap in the tub. Third option had roaches in the bathroom. Not to mention homeless persons roaming in and out of the lobby. I left and had to find another hotel to stay. I lost my money but gained peace of mind.

Business Self

6/10

Pleasant

24 Jan 2024

John

Interesting stay

It was very strange as it is like they expect the room to not be good as they have you visit the room to see if you will accept it before they will even let you in the room plus they have you sign multiple documents about accepting the stay the way it is. They also were aware all of their vending machines were empty and the only solution they had was to leave the hotel to get some out.

Business

2/10

Poor

14 Jan 2024

James

This place should be investigated then condemned!

THE WORST HOTEL IN EXISTENCE!!! Ended up not even staying here as is was so disgusting. Smelled, filthy, suspicious people hanging around. I can’t even believe this place is even offered as a hotel! Shameful!!!

Friends_and_family Family

4/10

Poor

14 Dec 2023

Anthony

Better hotels out there.

This hotel needs some help. The room looked like they started a renovation, then stopped midway through.

Business

10/10

Exceptional

14 Dec 2023

Adam

There were bed bugs in the room they gave me and have not reimbursed the stay.

Leisure Self

6/10

Pleasant

04 Dec 2023

kevin

Pool not working.Bookedfor two nights but the motel only had me down for one.Wanted to get a first floor room they were available,but all the doors had dead batteries so They couldn’t rent out.Why didn’t they just replace the batteries?Other then that it’s okay.

Leisure Self

10/10

Exceptional

25 Nov 2023

Roshelle

Nice women checked me in ! Great service

Leisure

2/10

Poor

23 Nov 2023

Tyler

Bed bugs

4/10

Poor

12 Nov 2023

Tara

DIRTY

10/10

Exceptional

29 Oct 2023

Lawrence

The beds and pillows were awesome. The shower was the bombshell

Business Self

2/10

Poor

26 Oct 2023

Gilbert

When I arrive from a three hour drive via Ohare airport on a business trip to Springfield, I was expecting a clean and quite environment. I’ve stayed in many hotels and by far this one was the worst.
In the lobby, people were drinking beer and were very loud yelling and playing loud music.
It looked like the people were running the hotel instead of the staff.
That wasn’t the worst part, there was only one room left, it was a mess. The bed was not made up. It looked as if someone had slept on it and checked out. The cleaning staff didn’t clean the room and make up the bed.

Business Self

2/10

Poor

26 Oct 2023

DeShawn

Made a reservation and got there and there was no rooms

Leisure Partner

2/10

Poor

25 Oct 2023

Allison

My room was dirty. It wasn’t vacuumed, someone else’s soap from a previous shower was still in the soap dish in the shower, the sink wouldn’t drain, no hairdryer and no bath towels. Was not what I expected.

Business

4/10

Poor

25 Oct 2023

Brian

Price was fair but the room was not very clean

8/10

Excellent

25 Oct 2023

Beverly

Get a trash repository

Great location for my stay, very clean with exception of everyone places there bags of trash from their room next to the elevator, kinda funky smell but room was quiet and comfortable

Business

4/10

Poor

20 Oct 2023

Shaunea

Rooms were not clean. Juice stains on counter. Tub and bathroom not clean. Carpet was not vacuumed.

Leisure Family

4/10

Poor

07 Oct 2023

Nancy

Very disappointed with our stay.

Business_and_leisure

4/10

Poor

06 Oct 2023

Ray

Roach hotel

There were roaches in the bathroom, ceiling was cracked & peeling and falling down, the microwave was dirty still had chicken pieces in it, needs vacuum bad plus underneath the bed realy dirty

Self

2/10

Poor

06 Oct 2023

Sue

Overbooked

I arrived and was informed that the hotel was overbooked. No rooms were available and we had to leave. We drove to another town and found a hotel there.

Partner

6/10

Pleasant

27 Sep 2023

Bonnie

Very average

When I arrived, the lobby was a zoo - loud noisy kids runn around screaming, a lady doing laundry right in the lobby, a group of 5 adults trying to have a conversation over all the noise - loud! The receptionist was off doing repairs so had to wait awhile to check in. She was very nice. The hotel is very dated - old dingy while boasting a larg sun outside newly opened. There were 3 bags of groceries sitting in the hallway just outside my door. Can’t wait to see what breakfast will be like. I did sleep well

Self

6/10

Pleasant

24 Sep 2023

Roshelle

Rented a room to get here and checked in told water was off for a hour and then would be turned back on and hours later still no water and said wont be on till morning!

Leisure Self

4/10

Poor

22 Sep 2023

Ken

Outdated,dirty and a unpleasant staff

Leisure Self

4/10

Poor

17 Sep 2023

Ursula

Very little housekeeping.

Family

4/10

Poor

31 Aug 2023

Tammy

Checkin starts at 3:00 PM; arrived at 2:50 PM and they had ZERO rooms clean and ready. We had traveled all day and on a tight schedule, on our way to a family funeral. They asked if we could come back in an hour. It took so long to check in that we were late for the funeral.

There were people hanging out in the parking lot drinking at night. Someone wedged a rock into an otherwise locked side door. The entire place wreaked of strong, cheap air fresheners - lobby, hallways and rooms. It was overwhelming.

The dingy room had a huge full-size refrigerator that dominated the small space. It was 5 feet away from the small double bed (not a queen.) The walls have lots of small damaged areas, and so did the tub trim. The toilet was dirty and unflushed. The alarm clock was sticky. The air freshener smell was awful.

They charge an additional fee for hi-speed internet. They charge $25 for 2nd a guest in your room. They charge $20 every time a pool towel is found in your room. They charge for housekeeping services if needed more than once per week.

Signs are posted by the elevators warning guests not to leave dirty dishes in their rooms. Also, key cards must be returned to front desk, visitors must register at the front desk, borrowed dishes must be washed and returned to the front desk, and guests must sign up to use pool. They also require that you sign a form promising not to smoke or have parties in your room.

I felt like we were staying at a homeless shelter.

Leisure Family

2/10

Poor

31 Aug 2023

Verified traveler

Would avoid this location

Bugs in the room, no desk to work at, slow wifi.

Business Self

4/10

Poor

22 Aug 2023

Melissa

Would not recommend this hotel

There were a lot of issues with this stay. They refused to let us check in stating that we had not paid them for the stay. I contacted Hotels.com and they made it very clear that this hotel accepted our payment. We asked for room service to change our sheets and towels daily due to different staff using the room and this was not done a single time during the stay. Every day there was a new problem I had to deal with while staying at this hotel. I would highly not recommend this hotel due to service.

Business

2/10

Poor

18 Aug 2023

Zachary

check in was long
elevator was trashed and squeeky
4th floor was very hot
room smelled terrible
one bed is all the way against the wall
carpet torn in several areas
walls not clean
windows let light pour into room
showers get water everywhere

pictures online were very misleading compared to the room we had

Family_with_children

2/10

Poor

14 Aug 2023

Greg

Dirty, smelled only had one towl that had holes in it. Took twenty minutes to check in. No coffee maker in room, no sheets on bed laundry was in the lobby. No breakfeast just a coffee and juilce machine with bags of oatmela. bathroom was filthy room stunk.

4/10

Poor

12 Aug 2023

Bruce

Not recommended

Something sharp under the carpet that cut my foot. Only 1 VERY thin bath towel in the room. Asked for a couple more. Never received any! Nasty grime in elevator, lobby and room. AC not very good. Happy to check out

Business