Name: Old Bank Rooms
Address: High Street, Cheltenham, GB

8/10

Excellent

27 May 2026

Betty

My 3 daughters and I loved our Dirham Suite because of the gorgeous view, lovely sitting area, comfy beds, spaciousness, and perfect location in town. Complimentary room service breakfast was an added bonus. Check-in was done completely online before arrival, and instructions were emailed to me a couple days before, so it was simple enough. The only negatives that might cause someone to hesitate in staying here are that there is no on-site parking and no elevators for easily transporting luggage up the flights of stairs. Don’t let that sway you away though. It is a beautiful spot, and paid parking can be found nearby. We did have one issue while staying: The morning we were to check out, we woke up with no running water in our bathroom. This meant we couldn’t wash, brush teeth, shower, or flush toilets. We found a phone number online, since there is not a front desk on-site. The gentleman we spoke to was friendly and apologetic and said that maintenance would come check on things. An hour later, we hadn’t heard from anyone, and we had to get on the road so we just left. Overall, though, that didn’t mar our experience, and we would recommend this place to anyone staying in the Cotswolds.

8/10

Excellent

16 May 2026

Ian and Penny

Excellent location. Parking five minutes away was not a problem.

Partner

10/10

Exceptional

09 May 2026

douglas

Lovely large room , huge bathroom , extra large comfy bed , breakfast delivered to room - great friendly staff , the only downside is that it doesn’t have its own parking however there is a car park about a 5 minute walk away . I will definitely be staying there again when I’m in the area

10/10

Exceptional

27 Apr 2026

Keith

Great location and beautiful room. No reception as it’s just a room but breakfast is delivered in the morning after you leave a card out - and that was great too.
Highly recommend

Partner

10/10

Exceptional

06 Apr 2026

dean

Very nice

Partner

10/10

Exceptional

24 Mar 2026

Emily

Gorgeous place to stay with amazing views of the river! The beds were so comfy and the breakfast was delicious! Would thoroughly recommend!

Friends

10/10

Exceptional

15 Mar 2026

Megan

Perfect location, amazing room with extremely convenient check in and out and great breakfast in bed

Partner

10/10

Exceptional

07 Mar 2026

Anish

It was a lovely place, great location and check in was super easy.

8/10

Excellent

01 Mar 2026

Shane

The room was well decorated, with lovely views. It was clean and welcoming.

Partner

10/10

Exceptional

19 Jan 2026

Mark

The location was fantastic and th Dollar room offered a great view. Size of bedroom, bathroom and breakfast was also gret

Partner

4/10

Poor

22 Dec 2025

Kate

Stairs/hallway leading the room are all scratched and dirty. The rooms are just as run down as the stairs/hallway. Massive black marks on the wall. Towels were white but are now grey as they were old, poor quality and rough to dry yourself on. Bath robes i did not touch as they were also dirty looking and rough. Carpets were dirty. Photos showed coffee machine and pods but that wasn't there anymore. Breakfast was below average, sausage was more like a fried hotdog. No salt, pepper or sauces provided.
I don't ever complain, but on this occasion i feel i need to as i paid £230 for this room which was described as luxury. It really isn't, it so run down it resembles the quality you'd imagine in a hostel. Im sure it was luxury 10 years ago, but £230 i paid for 1 night is not justified just for its central location, which was the only positive
I was embarrassed as this was a surprise for a 40th birthday. I was embarrassed as it looked like id got the room cheap. But I paid luxury prices for a run down room with dirty rough towels etc

Partner

10/10

Exceptional

30 Nov 2025

Lara

Beautiful room very big but cosy, clean, comfy beds and great facilities.
Fantastic location and amazing breakfast.

Friends_and_family Friends

6/10

Pleasant

30 Nov 2025

Justine wat

We stayed in the yen suite which was very small, also a tiny shower and bathroom. Ok for one night. Excellent location and breakfast was lovely, just awkward to eat as no table and chairs like other rooms due to the size.

Friends_and_family Friends

8/10

Excellent

23 Nov 2025

Helen

Nice 2 bedroom suite, pitched as ‘luxury’ but slightly tatty in a few places, still clean and nice and had everything we needed. Great location, no parking. No reception but easy check in if you read the instructions! We didn’t get the emailed instructions but sorted quickly over the phone. Cooked breakfast delivered to door.

Leisure Friends

10/10

Exceptional

26 Oct 2025

Stuart

Clean comfy room. Easy self check in! Perfect location!

Partner

10/10

Exceptional

15 Oct 2025

Sara

I booked the old bank rooms for one night only for my boyfriend’s birthday. We were so impressed how amazing the room was, everything was just perfect. The breakfast was beautiful! Perfect location! We will definitely be back

Partner

10/10

Exceptional

08 Oct 2025

brent

Perfect

Leisure Partner

6/10

Pleasant

30 Sep 2025

Walter

We were not told that parking was 2 blocks away and cost 20 pounds per day

Breakfast was delivered to the room while we expected table service in a b&b

Food was fair

10/10

Exceptional

30 Sep 2025

Jill

This was a really nice place in a great location. It is right off the Square in Burton on the water which is a lively place during the daylight hours, but then is quiet at night. There is a lovely park with ariver running through the middle of town. All the tourist shopping and mailing about along with locals with their dogs. It is really a lovely safe city feel. They bring breakfast to your room in the morning from the fish and chip shop below. The breakfast was excellent! What a great place to stay.

Leisure

6/10

Pleasant

18 Sep 2025

Mark

location, location, meh

You cant beat the location, but, thats about it. Its not the boutique hotel it represents itself as. The amount of scuff marks on the walls was more like a well used train station or a paediatric waiting room not renovated since the 70s. Two sinks, one plug didnt unplug, the other was missing. No parking and nearest parking is 5 minute walk away, not the 2 minutes the hotel says. That may not seem like a lot, but its not honest to lie like that. Parking costs £20 a day, so factor that in. wifi disconnects you approx eight times a day. Smart TV never connects to internet and so not smart, no netflix or youtube etc. Breakfast was delivered to the room on time and warm each day. So in conclusion, the location is great, but the property upkeep is worse than you would see in a hotel you rent by the hour...

Partner

6/10

Pleasant

18 Sep 2025

Kimmarie

Great location if you can manage tons of stairs, great breakfast. Very cute rooms.

Leisure Friends

2/10

Poor

13 Sep 2025

Tony

Lovely rooms and location
We had a nice visit to area - however it was sold as a hotel- it not - not advised until late by email how to access facility, no reception desk, parking a 7 min walk in the rain away, not visible from road, no lighting on stairs on exit made it unsafe

Leisure

10/10

Exceptional

01 Sep 2025

Glenn

Unbeatable location in Bourton

Absolutely unbeatable location, right on the beautiful high street opposite the river. The suite was lovely and had everything we needed. Comfortable beds and superb breakfast delivered to the room. Room could do with some light maintenance it nothing major. Would definitely stay again.

Friends_and_family Family

6/10

Pleasant

30 Aug 2025

Karen

Nice

There's everything you need for a comfortable stay, comfy bed, nice bathroom brilliant service. Breakfast served in your room is unique. There's just a couple of niggles for me, like the shower leaks onto the floor and the curtains could fit better. Staying on the high street does have its noises to contend with especially if the windows are open. Other than that we had a great stay.

6/10

Pleasant

25 Aug 2025

Mike

No parking very shabby decoration in entrance hall and in rooms shower tray way cracked and blocked and accessibility was poor for someone with poor mobility.

Leisure Partner

10/10

Exceptional

25 Aug 2025

Sally

Excellent stay

Everything was explained and easy to park and get into the property. The room was lovely with everything you needed. I was a little concerned that it was over a fish and chip shop, but couldn’t smell it in the room even though we had the windows open. We stayed in the Dollar room which is on the first floor overlooking the river. Beautiful setting and central to the town. The breakfast was delicious, and arrived at our room on the time I had asked.

Partner

10/10

Exceptional

23 Aug 2025

Christopher

Right in the middle of the action

The directions for check in where great. It would have been confusing if there were no communication. Luckily everything was good, so pay attention to the emails.
It was in a great spot, on the street and area where everything was happening, but quiet at night.
Customer service from the owners was great, they were very resonsive, and breakfast was a nice bonus

Friends_and_family Family

10/10

Exceptional

23 Aug 2025

Joanne

Lovely room great location

Partner

10/10

Exceptional

19 Aug 2025

Cara

Great little stay

Great location, lovely viee from the room and breakfast was gorgeous 😍

Partner

8/10

Excellent

17 Aug 2025

William

Very comfortable accommodation though it can be a bit too hot at night and not all the windows can be held open. Good service and breakfast. A very convenient village location but parking within walking distance will cost. One of the phone contact details seems to be incorrectin the information guides.

Leisure Partner

6/10

Pleasant

14 Aug 2025

anne

The picture given for this place is somewhat deceiving. It may have been an old bank at one stage but now it's a chip shop. Hard to find if you're driving down High St looking for a building saying Old Bank Rooms. The sign/entrance is in an alley. You then need to go up back stairs to a lock box to get your key. Our room was clean but very small. Would we stay again... sorry but no.

Leisure Partner

2/10

Poor

12 Aug 2025

ryan

The room was tiny, had to walk sideways past the end of the bed. I'm 6ft 3 and struggled to move in the shower. Room really needs a freshen up, shower leaked in corner, god knows where that was running to. Breakfast was superb, Staff were really helpful and friendly also

10/10

Exceptional

24 Jul 2025

Chris

Perfect.

Leisure Family

8/10

Excellent

21 Jul 2025

Sid

Clean accommodation breakfast was excellent .

Friends_and_family Friends

8/10

Excellent

19 Jul 2025

Naomi

A lovely stay but not completely worth the price.

When we first arrived it was a keysafe system so we were able to check in freely which was good, it also provided a code to enter after 9:30pm as they lock the outside door at this time (although we couldnt see said keysafe for the outer door). As we entered we found it to be a beautiful big room with a very comfortable bed (although we did not like the pillows, fluffy appearance but flat once you lay on them). We had the Rupee suite with the 2 person bath - it was overall very clean and stunning! Lovely shower cubicle but of the evening when we went to run the bath it made a horrendously loud rumbling noise and it vibrated all throughout the bathroom and bedroom - we used the shower head attached to fill the bath instead which took a while as you can imagine - we reported this to them which theyve then passed onto their maintenance. The room is above a chip shop so we could certainly feel the heat rising, very toasty but not so nice in summer! The breakfast system was easy to follow and we ordered our breakfast for 8:30-9am and it arrived at 8:25am so very nice - the food was delicious and provides applejuice/orange jucie option, alongside the tea coffee in the room. We thoroughly enjoyed the overall experience but i wouldnt go as far to say it was worth the price for one overnight stay.

Partner

4/10

Poor

17 Jul 2025

Mark

Terrible yen room

The room is advertised as small but a luxury suite. The reality a small what I would describe as an attic space. Moving around the room was difficult because of the small space. The room smelt of dust, was full of coffee stained grimy walls with cracks and scratches everywhere. The window was rotting and the floors in the bathroom not clean. The hotel is situated above a chip shop and smelt of grease. The information book was covered in dust and coffee stains, sticky and dust to touch! The bathroom has a tiny shower cubicle which you would struggle to fit a child in let alone an adult, it was leaking, paint from the ceiling above was flaking off whilst trying to shower. The temperatures went from freezing to scorching whilst under it. The holder was not secure, shower fell hitting me on the head twice and burning my back on the mixer tap. Door had to be left open to turn around in! The breakfast had to be eaten in room, no table or chairs, so balanced on your lap on the bed, no milk for tea/coffee. No fire instructions in room or hall way no escape route on top floor or fire extinguisher. A disgusting dirty room, very uncomfortable and hot. Caution when booking, I have emailed the company seeking compensation awaiting a reply.

Partner

6/10

Pleasant

14 Jul 2025

Francine

Breakfast was wonderful and location is outstanding. Lots of broken things in the room, and no air conditioning during heat waves.

Leisure Friends

8/10

Excellent

08 Jul 2025

Suzanne

A great location with a lovely view. The rooms could do with a freshen up and a cosier feel.
A lovely touch to have extra water and milk if needed and breakfast delivered to your room. Just a shame check in is so late and check out again is so early.

Leisure Friends

6/10

Pleasant

07 Jul 2025

John

Visiting friends

Room was fine. Did smell ok smoke inside room maybe from outside as windows open due to warm weather.
one tap was wrapped with towel as broken or leaking i guess.
Breakfast options was good and delivered ontime. Think check out is a little early for a weekend night.

Partner

6/10

Pleasant

27 Jun 2025

Jason

Fantastic location, but should have been more transparent in the listing. The location could not be more central. It was right in the middle of the village, and despite no onsite parking, there were convenient options nearby. The Yen suite is comically tiny. Like, really, really tiny. We only really found out when the check in instructions arrived. They could have been transparent from the start, or even marketed the room as the “tiniest suite” and the perception may have been different. The other thing, the room was about 28-30 deg C. at night. Only a small fan, and a window that only opened a crack, and no cross breeze. It was unbearably hot. The room condition was just “okay”. Lots of scuffs and scratches on the walls where people struggled to wedge their suitcase between the wall and bed. The shower was small enough that a “generously proportioned” guest might not fit. The good part: the check in was smooth, the location could NOT BE BETTER, and the breakfast was exceptional.

Leisure Partner

2/10

Poor

10 Jun 2025

Emma

Whilst the exterior of the building looked lovely, and the location was great, when we got inside it was a different story. We should have known what the room would be like based on the corridors - there were chunks missing out of the walls. When we opened the door to the room it was not what we had booked. We’d booked ‘luxury’ accommodation. Instead we got a dirty room with towels older than me, coffee (I hope!) stains everywhere including up the walls, grimy surfaces and again chunks missing out of the walls. Very very poorly maintained and in no way luxury. We didn’t spend the night here - we found a lovely hotel a 5 minute walk away and had a great time in Bourton. But I would not recommend Old Bank Rooms in a million years.

Partner

8/10

Excellent

31 May 2025

Jo

Clean & comfy

Easily parked in large car park 5mins away, £20 for 24hrs. We were able to check in early but if couldn’t we would have had to leave luggage in the car as there is nowhere to leave it as it’s an unmanned property. Had one minor issue as my email with the key code didn’t come through, I rang the emergency number on the door and all sorted within a minute, excellent response.
Stayed in Sterling, bed was super comfy, lovely view, all very clean.
Coffee & water is provided in mini fridge and breakfast served in the room ( no condiments with breakfast).
Would stay again 👍

Partner

6/10

Pleasant

22 May 2025

Rajiv

Mixed bag

The property listing address was incorrect and we were halfway to the incorrect address before calling up the contact number and going back to where we were coming from!! Bathroom was tiny, not small. View from the room was good and breakfast delivered to room was a welcome luxury. So it was a mixed bag.

Partner

10/10

Exceptional

05 May 2025

Mark

Very enjoyable and welcoming place, very well run.

Amazing room in middle of very picturesque village, wonderful to enjoy the evening and morning light and river. Very tasty well cooked breakfast, delivered in a very friendly and punctual way, very kind and hard working and caring staff. Great place to stay.

Partner

10/10

Exceptional

27 Apr 2025

Robert

Highly recommended

Wonderful view of Bourton-on-the-water from the beef run window, absolutely fantastic bathroom and breakfast was great. Couldn't fault the stay and would definitely recommend to others.

Partner

8/10

Excellent

24 Apr 2025

MR BRYAN

Memorable stay, 10/10 for location and views.

Location and views over the river and Bourton 10/10, good sized suite and a huge bathroom, with rolltop bath and separate shower, twin sinks(stayed in The Euro suite).
Superking bed, very comfortable, fridge in the room, all key facilities provided, check in a simple process.
Breakfast ordered the night before and delivered to your room at the requested time, good selection, good quality.
If you’re being really picky the room could do with some age related wear and tear decorating touching up, deep clean the soft seats and carpet stains.
Overall a good stay in a decent property with incredible views, in an incredible location which is why you pay a premium price.
Just lower your expectations around the decor/finish it’s not the Ritz and doesn’t pretend to be.(Your paying for the location).

6/10

Pleasant

21 Apr 2025

Bruce

The advertising is luxury en suite accommodation. It’s far from luxury. The rooms, halls, carpets are tired. It’s a 3 star hotel.
It’s ok.

Leisure Friends

6/10

Pleasant

13 Mar 2025

Valerie

Stayed in the Yen room for one night, I thought it might be small, but that's an understatement. The Yen room is tiny - just big enough for the bed and don't get me started on the ensuite. If you can get in the shower, you wont have room to turn around, I have never seen one so compact. Would be better made into a wet room. The radiator wouldn't switch off/down so it was very hot, but at least the window opens. Nice view. Could do with a new paint job to the room, probably because you do have to squeeze around the bed. I believe this was the smallest room and appears to be about the size of the other room's ensuites, so for a more comfortable stay I would recommend a different room. Would I stay here again? Yes, but not this room and only if the radiators can be turned off. Breakfast alright and Yen just about okay for 1 night. Great location. Parking is in a public car park, but fine at this time of year.

Leisure Family

10/10

Exceptional

09 Mar 2025

Katie

Lovely clean room! The room was ready before the time stated which was great. It was a little bit noisy as it's joint in with the chip shop but that doesn’t go on till late.
Amazing how they offer breakfast delivered to your rooms which was incredible.
We had a lovely stay and will definitely be back if we are in the area.
Thank you!

8/10

Excellent

26 Jan 2025

Gareth

The Hotel was in an excellent location and check in was really easy. The room was extremely small and needed decorating. The heating was on all night and the heat was unbearable. Don’t want to sound too negative as it was a lovely stay. The room just needed updating. A nice little touch were the extra pastries given to us at breakfast as a congratulations for getting engaged so thank you to the owners for that.

Partner

10/10

Exceptional

24 Dec 2024

Verified traveler

beautiful

Best room in the town overlooking the river!

Friends_and_family Family

6/10

Pleasant

17 Nov 2024

Richard

Fine

Had few problems getting the code to get into room and took a little while and a few phone calls to sort out . Room was fine and lovely breakfast. I was in yen room and the shower is very small and the shower fittings are worn so you need to hold the hand held to use but as it’s a very small cubicle it isn’t easy . Obviously this is a minor issue as is when leaving I couldn’t put the keys back in the safe box as it wouldn’t open again. It’s only a few little minor things that I’m sure will get put right in due course.

Self

10/10

Exceptional

12 Nov 2024

Sue

The cleaner was the most lovely man who couldn’t have done more to make our stay comfortable. In the heart of town it was perfect to walk to dinner etc. the stairs were difficult to navigate with large suitcases. The picking up of the keys was confusing as the instructions said it was offsite but it was onsite and we walked the town looking for Hartley House and it turned out to be a very old name for the property we stayed in. We paid £35 for two nights parking which did add to the cost of the weekend.

Leisure Partner

10/10

Exceptional

12 Oct 2024

Andrew

Excellent place to stay to explore the Cotswolds.
The property was in a great location, and once sorted out parking no issues or heavy costs

4/10

Poor

03 Oct 2024

Robyn

Would not stay there again The apartment was tiny not suitable for two people. The bathroom was even worst. Couldn’t turn around in the shower. I fell of the bed because of the unevenness of the floor and bed. The side tables wobbled and were very unsteady. No room to put your bags, we left them in the car and took a small back pack up to the room. On the positive side the breakfast good and was huge.

Partner

2/10

Poor

05 Sep 2024

Kyle

Where to begin…the entire experience went from bad to worse. To start, the room was not ready when we went to check in at the advertised check in time. After being promised that it would only be another 5 minutes, we waited an additional 30 minutes to get in to a room that was in terrible shape. Large stains on the bed and sheets. Stains on the side table and chairs. Massive black scuff marks on the walls. A spider made its home in the (obviously uncleaned) bathtub. The shower and sink barely drained to the point of not being functional. And on top of all that, the basic security amenities of a security lock on the door was painfully absent and when we attempted to contact the facility manager, we were ghosted all weekend. If this room was one third of the cost, I would say it is overpriced.

Leisure Partner

10/10

Exceptional

12 Aug 2024

Freya

Beautiful view, amazing breakfast to your room.

Beautiful room. Amazing breakfast delivered to the room so it all felt very romantic.
The view was wonderful out of the beautiful bay window.
The room was Clean but compact so next time I come back I would book the larger room.

Partner

10/10

Exceptional

24 Jul 2024

Simon

We loved our stay at the bank house. A lovely room, in a lovely location and a great breakfast in bed.

Leisure Partner

8/10

Excellent

22 Jul 2024

David

Incredible location and experience. Terrible check in. Didn't get the email with code and nobody on site to help. Wasted an hour with tears searching for answers

10/10

Exceptional

23 Jun 2024

Fiona

Booked very last min, arrived an hour later, friendly host on the phone helped us get in as was late. Yes it’s above a chip shop but no smell or anything. Really lovely / clean comfortable room. Ample tea and coffee - very welcome!!! Beautiful view of the river with chairs to sit on in front of the window just to watch the world go by and my friend was in heaven with the free standing bath in a lovely bathroom . Definately recommend . 👍

Leisure Friends

10/10

Exceptional

29 May 2024

Stephen

Lovely Stay

Very nice hotel in a great location.

Partner

10/10

Exceptional

24 May 2024

Andrew

Lovely place and perfect location!

10/10

Exceptional

17 May 2024

Phillip

The location was perfect for morning strolls. The square around the hotel gets very busy during the day, but night and morning slowed down quite a bit. Very nice to get up and wander in the morning without the crowds.

Leisure Family

8/10

Excellent

11 May 2024

Jan

Loved the location. Great view. Very small room, shower was vey small, suited our needs.

Leisure Partner

10/10

Exceptional

08 May 2024

luiggi

INCREDIBLE home located in Bourton-on-the-water that truly feels like your home away from home. It was very well equipped, super clean, cozy and comfortable. Their attention to detail sets them apart from all other housing options. Definitely recommend!

Leisure Family_with_children

10/10

Exceptional

28 Apr 2024

Amy

Brilliant 5* accommodation

Brilliant find: perfect location with lovely views over the main high street & river, modern and clean accommodation, fresh milk in fridge & cafetière coffee is a step up from usual hotel rooms and the breakfast room service was absolutely fantastic!

Friends_and_family Friends

10/10

Exceptional

15 Apr 2024

Robert

Great..would definitely use again

Friends_and_family Family

10/10

Exceptional

26 Mar 2024

Heidi

Highly Recommend!

We loved this little inn. The family suite was perfect for 4 people, we had a beautiful view of the lovely town. Breakfast of our choice delivered daily was wonderful. They even accommodated gluten free for one of our children. Angelheart helped us with a cot one evening for an extra guest and he was so kind. We would stay here again if we ever visit the Cotswolds in the future.

Friends_and_family Family

6/10

Pleasant

25 Mar 2024

Rose

Although the price/cost is the same as other hotels, there is no personnel/place in hotel to check you in. You simply need to open a locked cabin to get keys for the room.

The bedrooms are tight, the bathrooms very, very small. They also aren’t very clean.

Leisure Self

10/10

Exceptional

10 Mar 2024

Elizabeth

Lovely property in a prime, beautiful location!

Family

6/10

Pleasant

02 Mar 2024

Alex

Bourton on the water

Centrally located,wonderful view of the river.Toiletries were lovely,bed comfortable.We were pre warned that the room was small,this was not a problem.Really recommend that some bedside lamps are installed,the overhead lights were way too bright.Also the bathroom bin had the previous occupant’s rubbish in .

Partner

10/10

Exceptional

23 Dec 2023

Fiona

What a fantastic location in the beautiful Bourton-on-the-water.

Leisure Partner

6/10

Pleasant

22 Dec 2023

Karishna

Wrong room sizes being displayed

The room size is not accurate.the description said the room is 640 sq feet approx but its not even 400.terribly small and not fair.location is top notch though

Friends_and_family Family

10/10

Exceptional

21 Nov 2023

Helen

Perfect location

Perfect location, amazing accommodation.

Partner

10/10

Exceptional

11 Oct 2023

Stuart

Great Stay & Things You Might Not Know

As other reviews say this hotel is ideally located in the centre of the village with most rooms, including ours, overlooking the river. Ours (Sterling) was spacious and well appointed with a large bathroom & a large comfortable bed. What other reviews might not tell you is;
* There is a chip shop on the ground floor
* all breakfasts are delivered to your room at half hour slots of your choice.
* There are no staff at the hotel (keys access from key safes)
* Bourton can get extremely busy ,especially on sunny weekends ,and you almost certainly wont be able to park close to the hotel
However none of this is really a problem (though we had to ring the contact as our key safe number hadn't been emailed to us). The chip shop doesn't stay open late & doesn't smell. The breakfasts were always delivered on time & were delicious. There's a pay car park just on the edge of the village about 10 minutes walk away. The crowds go home in the evening!

Partner