United Kingdom
, Cheltenham 
Hannah
Pros: food (evening meal and breakfast) was great and highlight of stay and restaurant team were excellent. Room decoration was gorgeous. Bed was inviting and the room had all the amenities needed including a fan for warm weather. Great garden set up and enough parking.
Cons: rude bar staff. Ignored at the bar towards the end of the evening despite 3 bar staff behind the counter and then had eye roll when we ordered a final drink. Within ten minutes we were told to “drink faster and get out”.
Hotel room smelt damp/musty, shower was a hand held over the bath, bed base was much bigger than the mattress so stuck out by almost a foot on one side, and the bed kept sliding across the room when you sat on it. Some elements of the room were tired - bath taps and broken blinds.
Cons: rude bar staff. Ignored at the bar towards the end of the evening despite 3 bar staff behind the counter and then had eye roll when we ordered a final drink. Within ten minutes we were told to “drink faster and get out”.
Hotel room smelt damp/musty, shower was a hand held over the bath, bed base was much bigger than the mattress so stuck out by almost a foot on one side, and the bed kept sliding across the room when you sat on it. Some elements of the room were tired - bath taps and broken blinds.
