The Charlton Boutique Hotel

United Kingdom , Cheltenham
Cheltenham, London Rd
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50 reviews shown

4/10

Poor

11 May 2026

Cathryn

Too close to busy, noisy road (A40) that was all night.
Bed too close to the floor about 18 inches high making it not the easiest to get out of. Whilst the bedding was clean it was of very poor quality .
No - one about at all so no refreshment facilities.

Partner

6/10

Pleasant

04 May 2026

Jacqueline

Not what was expected and not enough information including their own website

Family

4/10

Poor

22 Feb 2026

Furness Controls limited

Calling it boutique doesn’t make it so. The house tel is nice but nothing special. Arrived Monday no restaurant. Had to complain because could hear water running, was told it was the water tank filling this had been going on about an hour at 10pm before I complained. Fair play they turned it off when I said. Dinner Tuesday night they tried to charge me for food I hadn’t asked for this was sorted when I refused to pay for it. I think the rooms need sound proofing because on one evening I could hear a few blokes chatting in another room and I was woken up at 2am by a couple talking loudly and then making other noises. Not sure I’d stay here again.

Self

6/10

Pleasant

19 Feb 2026

David

Never saw any staff, as it's 'contactless'. Would much prefer a manned front desk. Room clean and more than adequate for one or two nights. Didn't use any of the dining facilities.

Partner

10/10

Exceptional

25 Nov 2025

Philip

Clear check-in instructions and easy check-in process.

Leisure Self

6/10

Pleasant

13 Nov 2025

Emily

Room strange smell, I felt it was probably from the carpet & strong cleaning products. Very basic room but towels changed each day which was appreciated
Tv old
Bathroom shower pressure ok, bathrooms could do with grout changing as black marks. Toliet inside rim noticeable rust/scale.
Did not see staff but when had trouble getting into room very responsive ( self check in) Email sent with code before stay, maybe just let people know that the key to the door is behind the key pad thing that would help.
The room I was in I could here other people having shower, the extractor fan & banging of doors so noisy
Overall not bad with a couple of tweaks I think it could be improved upon

Business_and_leisure Self

8/10

Excellent

29 Oct 2025

Yee Man

The room is nice and clean. However the room temperature is too high even though the radiator is over . Also the emergency alarm suddenly on around 6:30 . Wake us up with scary and can’t fall back asleep

Leisure Family

10/10

Exceptional

16 Oct 2025

Shaun ian

Yes excellent services no faults

Business

10/10

Exceptional

10 Oct 2025

Salim

Staff were excellent

Leisure Self

8/10

Excellent

05 Oct 2025

David

Perfectly serviceable hotel - was only here for one night - but quite a distance from the bars and restaurants of Cheltenham.

It was quite clean and rooms are ok but the self check in is very impersonal and I didn’t see any staff while I was there - but did not need them

Business

10/10

Exceptional

14 Sep 2025

michael

Bed and bedding was wonderful!

Leisure Friends

10/10

Exceptional

14 Sep 2025

Jeff

The hotel is clean and comfortable bed with nice linens. The check in with no staff present worked fine.

Leisure Friends

4/10

Poor

13 Sep 2025

KATIA

This property has no staff on site. And there is no one at the end of a phone when you need help at 2:00am because your bed is riddled with bed bugs who are feasting on your face, arms and chest. I had a terrible experience. It’s only after the helpful Expedia agent who was on call at night tried to get a refund that I received a response. They offered to move me to another room, but no one sent a follow up email to check on me (I was in a lot of pain with swollen face and eyelids), and they offered no compensation. It’s been 3 days since that incident and I am still struggling with the bites all over my body. The hotel committed a serious breach of health and safety practices and their only response was to offer to move me to another room. I should also mention that the main road leading to the hotel is closed. This causes severe traffic jams in the morning and in the evening. They sent no communication about that before I checked in. I have never felt so upset and disappointed with the way I was treated. I won’t be booking this place again,

Business Self

6/10

Pleasant

19 Aug 2025

Rosaleen

Good location but disappointing.

Nice large room and comfortable bed. However, the hairdryer was broken which was eventually replaced but finding a human member of staff to report this was not easy. The wooden slatted blind was broken.
The electricity on all the sockets failed in the middle of the night and therefore the hairdryer couldn’t be used.
The very dark decor of the room made it gloomy. Overall, disappointing.

Partner

10/10

Exceptional

17 Aug 2025

Phil

Excellent, Efficient and comfortable stay

This is a contactless hotel, so key collection details are sent prior to arrival and you go straight to your room - so hard to rate on service as I didn’t interact with anyone.

The room was well equipped, beautifully decorated and had plenty of space.

The bed which while low was extremely comfortable and the linens and pillows were of a very good quality.

The bathroom was equipped with a bath and shower, and my only issue was here, as it was incredibly slippery as expected trying to get out of the bath after a shower, and no grab handles available.

Self

4/10

Poor

28 Jul 2025

Sharon

Very Disappointed

The bed was terrible, two singles pushed to make a king but mattresses at different heights so very uncomfortable. One side the bed sloped up so couldnt lie in the bed without feeling unwell. The otherside was nearly 2 inches lower. The bath was filthy as was the floor to the bathroom. The walls in the bathroom needed a good clean and the towels didn't look clean either! The room was extremely noisy could hear running water from below most of the night. We didnt try the restaurant as it was limited to italian style food which wasn't what we wanted.

Partner

8/10

Excellent

20 Jul 2025

Daniel

Was a bit worried about the contactless process but it worked super well actually and allowed us to come and go as we pleased. Bed was comfy and our daughter slept very well in the cot provided. The only things I would maybe say on the negative front was that the shower could have been better but it did the job!

Friends_and_family Family

8/10

Excellent

09 Jul 2025

Judith

Strange operating system at this hotel.

A lovely room, spacious and comfortable, but what a strange operating system at this hotel. They have no reception, but email you your room number and key safe combination.
Numerous individuals hanging around in the afternoon/evening who I assume were staff.

Self

10/10

Exceptional

25 Jun 2025

Cath

Lovely cosy and comfortable hotel. Was ideal for us as close to a wedding we were attending. The food in the restaurant was delicious (we had an evening meal there but didn't order breakfast).

Leisure Partner

10/10

Exceptional

08 Jun 2025

Martin

Comfy clean room 😊 will book again!

10/10

Exceptional

29 May 2025

Jane

Good instructions. Nice room.

Leisure Partner

6/10

Pleasant

12 May 2025

Kathleen

It suited the purpose, bed and shower. Only 2 towels provided,no bath towel! Nice evening meal in the restaurant.

8/10

Excellent

09 May 2025

Daniel

Comfortable, quiet and great food

Very clean and comfortable, friendly staff and excellent food. Only gripe was the shower wasn’t great.

Self

10/10

Exceptional

07 May 2025

Gillian

Strange, but not in a bad way! The quality of the restaurant food is amazing. Bith evening meal and breakfast were delicious

Leisure Partner

10/10

Exceptional

06 May 2025

Sylvia

Very clean. Staff very patient with inquisitive child. Our family room was very cozy and appealing. Excellent value for the money

Leisure Family_with_children

8/10

Excellent

17 Apr 2025

mark

Great service let me book in early i could not get the tv to work shower was a dribble and the decour in the bathroom was tired
Was ok for me i was on my own

Friends_and_family Family

4/10

Poor

03 Apr 2025

Robert

Accommodation was adequate with a few problems, there was a water drip noise echoing up the bath plug hole disturbing our sleep, the shower flow was extremely poor and the handle support would not support the shower head so it drooped making it impossible to have a normal shower.
Noisy doors banging shut late at night and early morning.

A place to AVOID in my opinion, I’ve stayed in better Travelodge at less money !

Leisure Partner

6/10

Pleasant

20 Mar 2025

Sam

Last minute stay.

Very clean, possibly would have been nice to have some apps on the TV. The shower didn't have a lot of pressure, and the bathroom lacked a radiator.
The bed was comfortable enough.

Business

8/10

Excellent

21 Dec 2024

Natalie

Ok for the price but nothing special.

Ideally located for us as visiting family that live in Charlton Kings and didn’t want to stay in central Cheltenham where most hotels don’t have dedicated parking.
The room however felt a bit dated and the mattress was very soft and uncomfortable. My husband resorted to sleeping on the floor for a couple hours the last morning.

Partner

8/10

Excellent

13 Dec 2024

Verified traveler

The room was excellent. The only let down was that breakfast was advertised as available from 8am (not just to guests but also on a banner outside the hotel) but by 8:30 the dining room was still locked and in darkness, and no staff were around to ask. I don't know if it opened after that as I had to go. If you're wanting breakfast I'd check first.

Self

2/10

Poor

23 Oct 2024

David

House of Horrors

Awful, grubby dirty towels and dusty, I did not stay and moved to another hotel, I spoke to the Manager Sammy for a refund and she point blankly refused £394.. I’ve had to go through my bank to get a refund
Awful service and rude. Avoid like the plague!

Self

8/10

Excellent

11 Oct 2024

Sarah

We stayed here to visit friends who live really close to the hotel. As this is a \"contactless hotel\" there is no reception to check in or out. You should receive a text/email the day before your stay telling you the access code to gain entry to the hotel, your room number and code to open the key safe on the wall outside your room. This worked well for us but you do need to check that you have received this as I don't know what you would do if you didn't have this info. The staff were around in the morning and they were polite and friendly. The breakfast was excellent. We would stay here again.

Leisure Friends

10/10

Exceptional

25 Sep 2024

Peter

Clean warm nice people

8/10

Excellent

25 Sep 2024

Not much hotel atmosphere

The hotel used a code policy to enter the hotel and room,so not many staff about to help with any enquiries. The room itself was well set out and comfortable, with lots of cupboards and draws to put clothing.The hotel just lacked atmosphere.

Partner

8/10

Excellent

22 Sep 2024

Michelle

Never stayed where there is no reception before, but was a very smooth process

Leisure Partner

2/10

Poor

21 Sep 2024

Ash

I booked a stay through Hotels.com for last night, as I was arriving after the regular check-in hours. Following the instructions in my booking confirmation, I contacted the hotel to inquire about their late check-in procedure, which was listed as available. That evening, I received a message from the hotel confirming my stay, along with the room number and door access codes.

However, upon arriving at the hotel and entering the room I had booked, I was shocked to find other people already sleeping there. I immediately double-checked the confirmation details to ensure there wasn’t an error on my part, but the room I was given was indeed the one I had reserved.

I have since messaged the hotel about this issue and have yet to receive any response. I am requesting a full refund for this unacceptable experience.

Self

10/10

Exceptional

05 Sep 2024

Raymond

Lovely accommodation. Nice sheets
and comfortable bed. Shower did not work properly.overall very nice for our overnight stay. Went for dinner and breakfast at oncore restaurant (,within hotel,) Excellent food and service.

Partner

10/10

Exceptional

23 Aug 2024

Michael

Excellent place to stay

Clean, helpful staff , excellent dining area table cloth and napkins

Business

8/10

Excellent

14 Aug 2024

Jason

Convenient, contactless check in, friendly & helpful bar/restaurant staff

Leisure Family

8/10

Excellent

03 Aug 2024

Jennifer

Pleased With Overall Stay.

Pleased with our stay at this hotel.
The access codes for entry Into the hotel and rooms were not sent until after we had set off, but at least we could contact someone by phone for this information. Please keep this phone contact for future use by others. Parking can be restricted.

Friends_and_family Family

10/10

Exceptional

23 Jul 2024

Philip

A Lovely Hotel and Terrific Value

We had a lovely stay at this hotel. We had an enormous room, a very comfortable bed and a large bathroom. We had no trouble booking in and found the staff amazingly friendly and obliging. We had “ Full English” breakfasts on the first morning which were enormous and beautifully cooked. Most unfortunately, the room was so quiet that we overslept and missed out on the second morning! The setting of the hotel is lovely with ample parking. We visit Charlton Kings once every year and normally stay at the Hilton. In future we will stay at The Charlton Boutique.

Friends_and_family Family

2/10

Poor

21 Jul 2024

Sarah

Why do hotels think they can get away with this? Dated and tired. Dirty bathroom. Only 1 set of towels provided despite a booking for 2 people. Extractor not working therefore bathroom dank and smelly. Ancient uncomfortable mattress - the strings has gone, it offered no support and was like trying to sleep on board a boat that was listing from side to side.

Leisure Partner

6/10

Pleasant

20 Jul 2024

Barbara

The room was quite large and beds were comfortable. There was a small kettle and tea/coffee and milk.
It was very warm so had to have Window open. Very hard to sleep Due to a lot of noise from What was either a pub or restaurant that was attached. Window was over a door and people were standing there to talk and get lifts etc.. I was unaware of this when I booked and thought just hotel. Not enough parking.. not ideal after a very long journey… at first the shower was great but water suddenly went freezing cold and almost stopped.. a few minutes later it came back on and was good again. I also
Struggled to find the towels which were in a shelf
In the bathroom…
I found it very odd being in a hotel With a key safe and no reception..

Leisure Family

10/10

Exceptional

14 Jul 2024

David

Excellent friendly staff. Food was magnificent and very reasonably priced

Leisure Family

8/10

Excellent

09 Jul 2024

Jennifer

No manned reception.

The hotel has no manned reception and the staff spoke little English.
I was on the 2nd floor accessed by a spiral staircase

Self

10/10

Exceptional

27 Jun 2024

TRACEY

I takes roughly 40 minutes to walk into town, with two pleasant pubs about half way.
Staff were very hospitable.
Excellent breakfast.
Lovely place to stay.

Leisure Friends

6/10

Pleasant

08 Jun 2024

Ian

Hotel was just OK, no welcome by staff as there wasn’t anyone, key code sent via email. TV in room way to small for the size of room. Shower very hit and miss. Didn’t have a cup of tea as kettle disgusting. Bed was ok.

Business

10/10

Exceptional

06 Jun 2024

Cindy

8/10

Excellent

06 Jun 2024

Verified traveler

Very clean and comfortable hassle free entry

Business

6/10