Name: Rooms On The Prom
Address: Promenade, 81, Cheltenham, GL50 1PJ, GB

6/10

Pleasant

12 May 2026

Karen

On the 6th floor, no lift, no parking, no local charge points for electric vehicles and basic amenities

Partner

8/10

Excellent

12 Jan 2026

Dominic

The style and spaciousness of the room was lovely. The only negative was that the bathroom was so cold because the radiator wasn't working.

Leisure Self

10/10

Exceptional

07 Dec 2025

katherine

Great location. Clean, Large room. Easy check in process. Only thing missing was a coffee machine. Would definitely stay again .

Leisure Partner

10/10

Exceptional

30 Nov 2025

Becky

Great location and helpful staff on site

10/10

Exceptional

05 Oct 2025

Isobel

Really well placed hotel with brilliant amenities. The rooms have been well thought through, beautifully designed and with all you need for self catering. Extremely well located for easy access to Cheltenham. Town is walkable as are many bars and restaurants. I would absolutely stay here again.

Leisure Partner

10/10

Exceptional

05 Oct 2025

Theresa

Absolutely beautiful room it catered for everything I needed, clean light and lovely decor

Self

10/10

Exceptional

26 Sep 2025

Blesing

perfect

Business

6/10

Pleasant

07 Aug 2025

Verified traveler

It was okay… clean linen

Great location, though access to windows from outside made it feel unsafe in a very bustling nightlife town centre with no security on windows and no aircon, so we had to open the windows for air flow. The mini-fridge was moldy with a small bottle of milk. There was a half empty glass container of granola, which we assume was the “breakfast” in the advertisement, but did not eat as there wasn’t enough for the two person reservation nor clean enough to look sanitary. Linens were clean and room was cozy. We didn’t get the code until less than an hour before scheduled check-in when the ad says 24 hours and the email 2-3 hours before, so we fretted that the reservation even was held during our 3 hour drive there with no communication until the last minute. Comfortable enough, for a single night stay for a business trip, it was fine. Would not recommend as a holiday stay, nor one that someone is accustomed to decent hotel service. Definitely a maximum 2-star situation. But kind enough email communication and clean lined to sleep in.

Partner

6/10

Pleasant

03 Aug 2025

Stuart

Location

Leisure Partner

10/10

Exceptional

29 Jul 2025

ceinwen

Polite and helpful staff. Very attentive. Regularly checked whether we needed anything.
Tea, coffee and biscuits available.Toiletries also provided .
Very convenient to shops, eateries etc. ,Taxi service available close by.
Highly recommend

Leisure Family

10/10

Exceptional

20 Jul 2025

Clara M.

The room was beautiful, even nicer in person than expected. Good parking options right outside the door and staff was helpful with every request. Would definitely stay here again.

Leisure Friends

10/10

Exceptional

08 Jul 2025

Elizabeth

Lovely, clean, comfortable room with character. We really liked the mini kitchen. In an excellent location. Would definitely use again

8/10

Excellent

08 Jun 2025

Paul

Tidy and Clean

10/10

Exceptional

25 May 2025

Tracey

Great base for exploring Cheltenham

Great location to explore Cheltenham. Perfect for a group of 3 friends. Quiet, very comfortable beds, clean, spacious. Having a kitchenette area was a real bonus although only kitted out for two people in terms of glasses. We only stayed overnight but would be great for a longer stay. Would definitely recommend.

Friends_and_family Friends

10/10

Exceptional

21 May 2025

John

We found it very welcoming, comfortable, and homely .
Definitely recommend it. We stayed in the seniors room.

Leisure Partner

10/10

Exceptional

18 May 2025

Janet

The room is identical to the photos, perfect for our needs, very comfortable for a family of four
Great location too

Friends_and_family Family

8/10

Excellent

04 May 2025

laura

Central and stylish

Leisure Friends

10/10

Exceptional

06 Dec 2024

Andrea

Fantastic room in centre of Cheltenham

Stayed in the balcony room, was absolutely fantastic, so spacious and comfortable, had a mini kitchen with microwave and all equipment you could need for a short stay. Excellent location to walk to shops and restaurants. Parking available outside, approx £4 for 2 hours, but from 6pm - 8am it is free, we got up at 8am to put a ticket on just in time before the Traffic Warden arrived so be aware of this. Only issue we had was that you are unable to control the heating in any way. Room was cold but we sent a message to the number provided in the room and it was turned on so result!!! Wi-fi was also turned off in the morning but that wasn't an issue for us.

Partner

10/10

Exceptional

27 Nov 2019

Verified traveler

Excellent!

This Guesthouse is perfectly located for Shops and Restaurants and offered Free Parking too!
The Service was superb and I was very well attended to.
Even the Breakfast was cooked to perfection!
Thank you so much for making my stay so comfortable and pleasant!

Business

8/10

Excellent

21 Nov 2019

Verified traveler

Triple room with double with two small bed setees which better suited to for children not adults

Friends_and_family Friends

10/10

Exceptional

13 Nov 2019

Kevin

Cheltenham

Excellent service especially as a late check in room was great very comfy bed and a great breakfast

Business

10/10

Exceptional

02 Jul 2019

Verified traveler

Great location, very friendly team running the hotel and amazing breakfast

Business Self

8/10

Excellent

20 Jun 2019

Verified traveler

Clean, comfortable and great location

Comfortable and clean room, great location and tasty breakfast.

6/10

Pleasant

14 Jun 2019

Verified traveler

The staff was welcoming and helpful especially with parking and restaurant recommendations. Our breakfast was very good and ample. The property is in need of overall maintenance - painting, a thorough in depth cleaning and some repairs. We had difficulty working the shower although the bathroom was new and newly fitted. It appeared as if the family were newer owners/ managers who hadn’t had time to do everything required as yet to make the facility the best it could be.

Leisure Partner

10/10

Exceptional

08 Jun 2019

ME

Perfect location. Awesome family staff! Room was clean and large bathroom.
Will stay there again!

Business Self

4/10

Poor

10 May 2019

Verified traveler

Not clean; tired, outdated, poor room facilities; room up 3 flights of steep stairs (no lift).
Great location, pleasant staff, but only saw upon arrival.
We didn't stay the night, and manager has given us feedback, but no offer of refund, only a discount if we \"visit again\".No chance.

Leisure Family

8/10

Excellent

16 Dec 2018

Mark

Perfect location right in the middle of town. Great hosts, generous and couldn’t do enough for you. Spotless and I shall be staying there again.

Partner

10/10

Exceptional

03 Dec 2018

Maxine

Fab B&B - Lovely Hosts

Stayed in the refurbished lower ground family room. Lovely room, nice furnishings and extremely clean. The owners were professional and helpful. The breakfast was absolutely gorgeous. It was centrally located with everything on the doorstep. We would stay again.

Friends

8/10

Excellent

18 Nov 2018

Queenbee

We had a lovely stay. Everyone was very welcoming. Lovely breakfast. Great location. Recommended.

10/10

Exceptional

09 Nov 2018

Jenny

Lovely comfortable stay in a fantastic location. Breakfast great. What not to like?

10/10

Exceptional

27 Oct 2018

NG

Exceptionally friendly owners who couldn’t do enough for us to make our stay enjoyable. Thank you! Great hotel location.

4/10

Poor

25 Oct 2018

petermac

This is NOT a 4* HOTEL.
It could best be described as a 3* Guest House.
It has none of the amenities expected of a hotel. No reception (front desk), No bar, No restaurant, No guest lounge.

The owners are nice people, but it is not what we expected from the on-line description.
We stayed in the Executive Double Room, Balcony, Garden View. and whilst the room is as shown on the booking page, the bathroom is a small add-on shower/toilet room barely 4 foot wide behind the bed.

Overall VERY disappointed, especially since it was a get-away birthday celebration.

10/10

Exceptional

16 Sep 2018

Lorna

Anniversary Gin Making

We stayed for 2 nights, the location is perfect right in the heart of Cheltenham. The Promenade is stunning lovely traditional Cheltenham townhouses and the council house.
Fantastic hosts and great choice for breakfast.
Our room was at the back bit still had some view, was very well presented and the bathroom also. The only challenge can be the parking as you may have to wait or drive through the Promenade a couple of times until a space becomes available, however, it's not a deal breaker.
Overall a great stay and I would definitely return.

Partner

2/10

Poor

03 Sep 2018

Mark

We arrived at 9:45 pm on Aug 24 and found the front door locked. We rang the bill and got no response. I had to look for another room for the night. Luckily we found a room at a near by Holiday Inn Express. Only later did I see an email that said the that check in time ended at 9pm - very early!. Also in the Expedia listing, the Prom appears to be a typical hotel. This is clearly not the case. I am out over $250 for this. I would like to be reimbursed.

6/10

Pleasant

02 Sep 2018

Verified traveler

Central location close to bars and shops

Room was at the rear of hotel facing an extremely noisy bar and busy road making it difficult to sleep with window open which was needed as there wasn’t air conditioning or a fan.

8/10

Excellent

29 May 2018

Clare

The hotel is in a great location right on the Promenade opposite the high end shops and within 5 minutes of the Montpellier district. It was very handy for popping back and forth. The hotel suited us very well though as we live in the country the traffic noise was a shock but we were a city so what would you expect!. Very accommodating owners.

8/10

Excellent

08 May 2018

Remedios

Family run hotel with happy faces to welcome us.

I would love to go back again. Friendly,accommodating people to meet us on arrival. We are happy where we stayed. Good value for money.

Partner

10/10

Exceptional

06 May 2018

missy

lovely warm welcome, our room was perfect Breakfast was great, best bacon i have eaten in a long time. I would definitely stay here again.

8/10

Excellent

20 Apr 2018

Martin

All good thanks

Lovely welcoming hosts and easy check in , nice breakfast and clean comfortable room

10/10

Exceptional

16 Apr 2018

Lee

Micronclean team

It was a lovely clean and comfortable stay, with a delicious breakfast and great service. We will be returning.

8/10

Excellent

20 Jan 2018

SH

The guest house is situated at the centre of the town - a convenient location. Bus stops, major attractions, shops and restaurants are within walking distance. It is run by a friendly family. The family room that we stayed in was cozy and clean (the bathroom a bit small though). Breakfast was cooked by the guest house owner on order every morning.

Family

10/10

Exceptional

18 Nov 2017

SJS

Excellent Staff

Greeted by Rani who very kindly had our room ready a few hours early.

Really couldn't fault our stay. Everyone was so friendly and couldn't do enough to help !

The breakfast was delicious and plentiful. Full english and continental.

Rooms large and beds soo comfy you sink into them.

The establishment is situated in the prom, overlooking some lovely shops.

Will definitely stay here again !

Thank you Rani and Raj.

8/10

Excellent

28 Aug 2017

Verified traveler

Great location and nice family room

This hotel is in a fantastic location right on the Prom. The family room was lovely and big. Obviously there is a bit of noise due to the location but it wasn't too bad. Parking can be a bit tricky but if you wait for a while a space usually comes up!

Family

2/10

Poor

20 Jul 2017

chris

Horrific experience

Awful hotel, in error I booked the wrong night and out of courtesy the hotel owner contacted me to ask if I was going to be staying. On discovering the error, we discussed and the owner said he would let me have the room the correct night and I would just have to pay the difference in the daily tarriff I.e. £20 was the difference. On arrival at the hotel the whole scenario changed and they wanted half the regular rate. I argued that I understood they were being generous but the deal was not what we had discussed and that I would only pay the £20 we had agreed. They were having none of it so I left and gave my money to a decent hotel that was actually cheaper than the rate they charged for a basic backstreet B&B

10/10

Exceptional

28 Mar 2017

jo

fab hotel

hotel in a great location 5 mins to shops and 3 mins to town hall owners very nice and helpful we realy enjoyed.

8/10

Excellent

31 Oct 2016

Verified traveler

Located in centre of Cheltenham close to shops

Stayed for one night. Owners were very helpful.
Only drawback was our room was located at front of hotel which happens to be where the local taxi rank is! Was a little noisy come 2am on Sunday morning!

10/10

Exceptional

29 Oct 2016

Shabrez

Nice play to stay in Cheltenham

A nice play to stay, with welcoming staff and a great atmosphere!

4/10

Poor

02 Sep 2016

Unhappy

Luxary it was not\n

The hotel is in a great location but it certainly is not s luxury hotel! The room was at the top of three flights of stairs. Inside the room was quite small and cramped, peeling walks, one small window and a poorly covered sky light. Additionally the cocktail bar was not open. The room was clean. Certainly not worth the extortionate rate that was charged.

8/10

Excellent

16 Jul 2016

Brendan

The owners proved to be the most hospitable and friendly yet met.

Partner

10/10

Exceptional

06 Jul 2016

marianne

Beautiful, small hotel in best location

Room No 1 is just gorgeous with a huge bed and balcony overlooking Cheltenham's promenade with glorious flower beds and fountains below. Owners are really friendly and super-helpful. Will definitely return.

Family