Name: Malmaison Cheltenham
Address: Bayshill Road, Cheltenham, GL50 3AS, GB

10/10

Exceptional

03 Aug 2026

Paul

Obviously it’s a great hotel but the staff went above and beyond. From the night receptionist when we pulled in on Friday night after a nightmare 7 hour drive, to the manager (I believe…) who rewarded our toddler’s politeness with a bubble blower toy, we couldn’t have had a more wonderful stay. We will absolutely be back, and soon!

10/10

Exceptional

03 Aug 2026

Kerry

Lovely hotel, beautifully furnished and styled, comfy bedding and crisp sheets, great breakfast choices and pleasant staff, especially great location within walking distance to all the shops and bars but quiet at night . Loved our stay and enjoyed Hank you for the upgrade!

10/10

Exceptional

02 Aug 2026

Andy

The staff, hotel, food and proximity to Cheltenham were excellent
Only drawback was that hot water kept coming through the cold tap.

8/10

Excellent

30 Jul 2026

Bill

Great location, and staff were very helpful. Excellent secure parking. We enjoyed breakfast - the porridge and cinnamon toast were excellent. The menu offered a wide choice. Bed was comfy, but we were there in a hot spell of weather, and there was no air con in the room. The fan in the room did help a little, but it was still very warm for sleeping. The room could have been cleaner however. We had a room which had a bath, shower and vanity unit in the bedroom with a separate toilet. The edges of the floor of the toilet were not clean, and the top of the skirting was laden with dust.

6/10

Pleasant

27 Jul 2026

LOUISE

Booked a room on the ground floor for my elderly parents - was given an open plan room with bathroom in the room - high bath and glass door shower - no privacy - supposed to be for elderely or diabled - bath was so high they could not get in - individually!

We had a first floor room and the bathroom design was terrible - no space to put toilet bags or things - batch very high and slipped several times getting in and out as plug in centre so using the shower blocked the plug!

not great - wont stay again.

2/10

Poor

20 Jul 2026

Sai Tung

The staff are friendly and willing to help. However, the room has no air conditioning, which is different from what was listed on the booking site. The window can only be opened up a tiny bit, which is unhelpful and made for a very unpleasant summer night.

Partner

8/10

Excellent

18 Jul 2026

Mandy

Lovely stay, great rooms and facilities, excellent breakfast and location super close to town centre. Only thing I found strange was no way to charge your phone with a cable, unless you brought your own plug to fit the cable in (so I had to plug it into the back of the television). And the wall radiator in the bathroom was roasting hot so when I got out the shower I got burnt by it. No way to turn it off and we've had a heat wave in the UK

Self

8/10

Excellent

17 Jul 2026

Andrea

Air conditioning that does not work in the heat is pointless. Lovely room and hotel spoilt by weak and pointless air conditioning and windows that did not open properly. Response from reception staff was that the air conditioning units couldn’t cope with the heat. Hard to believe. Was singularly unimpressed with the lack of customer service.

Partner

6/10

Pleasant

16 Jul 2026

Anthony

The room we were allocated had a fan in and it felt uncomfortable.

10/10

Exceptional

08 Jul 2026

David

Great room - excellent facilities

Partner

8/10

Excellent

06 Jul 2026

Jensen

Great staff and customer service, rooms nice and clean but air con was not brilliant and the sinks in the room would not put out cold water for more than 5 seconds and kept flowing extremely hot. Apart from that it was a nice stay

Partner

4/10

Poor

27 Jun 2026

Darren

There was a loud wedding and my room was over the outside area and by the stairs so the noise of the DJ was over bearing and interrupted sleep. We booked this hotel as a hotel - ie to have a nice room to sleep, which was not possible. The air con was also barely functioning so it was very warm on the room. I would not stay here again for fear of more parties. I am unsure why we were not allocated rooms away from the noise

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Peter

An excellently located hotel with great staff and a lovely ambiance

Self

10/10

Exceptional

25 Jun 2026

Zarah

Parking was small but available. Staff were very friendly & helpful. The room was well presented and clean.

Partner

4/10

Poor

22 Jun 2026

Joyce

The room itself was uncomfortably small and made worse by poor design. The room had a wall through it with a long narrow area at one side which was of no practical use except to house all the powerpoints, thus making it impossible to use electrical devices in the main part of the room. Despite the excessive heat the room had not been cooled and we were given a fan which when plugged in would not stretch into the bed area. All in all an uncomfortable stay.

Partner

10/10

Exceptional

15 Jun 2026

Alain

Petit déjeuner de qualité et très varié

10/10

Exceptional

14 Jun 2026

Julie

Wonderful hotel within easy walking distance to the heart of Cheltenham.

Every single staff member is a credit to the hotel, so friendly and helpful!

Highly recommend and will definitely return

Partner

10/10

Exceptional

09 Jun 2026

Adrian

Was lucky to bid on a room upgrade, so had a huge room, but the lift was out of order, so had to carry bags to second floor, which wasn't very convenient. The Guinness in cans wasn't our best decision either. Breakfast was very nice, and parking is very convenient.

Business

10/10

Exceptional

06 Jun 2026

Kirsty

Wonderful stay great food and lovely room

Self

10/10

Exceptional

02 Jun 2026

Ryan

I arrived late and the gentlemen on reception Jordan was absolutely fantastic and helping me get settled in.
Top class Service thank you very much

Self

10/10

Exceptional

31 May 2026

O

Very good location. Onsite free car park.

Partner

10/10

Exceptional

27 May 2026

Helen

Great hotel! Really enjoyed the stay and staff are lovely

Self

6/10

Pleasant

16 May 2026

Hilary

Dinner not good, below par. Veggie options very limited.

8/10

Excellent

14 May 2026

Cadi Paula

Nothing

Partner

10/10

Exceptional

11 May 2026

Sherrie

Super property, lovely room, parking and staff v helpful.

10/10

Exceptional

04 May 2026

Ron

Booked the stay last minute for the Jazz Festival,and so glad we chose Malmaison. Alex at the front desk was fantastic,friendly and very welcoming and we were also able to park in the underground garage. We stayed in a Club deluxe room which was amazing,overall couldn’t fault anything,this hotel will now be our go to hotel in Cheltenham.

Partner

8/10

Excellent

27 Apr 2026

Roger

The room and bathroom were very clean, as was the hotel in general. Our only disappointment was the standard of service at breakfast; whilst the food was excellent the service left a bit to be desired and the waitress was thoroughly miserable. She appeared to focus on table cleaning around us rather than being attentive to guests’ needs. Thankfully our breakfast was not contaminated by the cleaning fluid that she was using at an adjacent table.

Partner

10/10

Exceptional

26 Apr 2026

David

Great place to stay, second time and would recommend

Partner

10/10

Exceptional

18 Apr 2026

Denise

Excellent location!

Partner

8/10

Excellent

10 Apr 2026

Temidayo

Breakfast menu was quite lean on the cold/continental menu but had varied with the hot food.
Could do better with the continental breakfast section.
Take note that parking isn’t free or complimentary.

Family

4/10

Poor

04 Apr 2026

Marc

Booked a Junior Suite and very disappointed with the room - bed was very uncomfortable, walls very thin so kept awake for most of the night with noises in the corridor and adjacent rooms, room amenities were outdated and poorly maintained.

Partner

6/10

Pleasant

03 Apr 2026

Charlotte

When we arrived the air conditioning was on in our room and it was so cold. It was cold outside so I have no idea why it had been left on. As you entered the hotel it was so warm then going into our room was very uncomfortable. Staff did come up and said it would take some time to warm up which it did so sadly the only time we really spent in the room it was freezing. Also it was incredibly difficult to get ready. The room was so dark and what lights there were barely lit the room. Even the bathroom was dark. As a woman we do need light to get ready but even my boyfriend found it frustrating. The room was clean and the staff were nice. We went downstairs to sit in the bar and the leg snapped off the sofa so I ended up on the floor! Staff seemed unbothered and just moved the sofa. The room was warm by the time we got back to sleep later so that was something. Breakfast was nice and the staff were friendly enough. Due to the disappointing room I doubt we would return. Plenty of other options in Cheltenham.

Partner

10/10

Exceptional

25 Mar 2026

Steve

.

Friends

8/10

Excellent

23 Mar 2026

Abigail

Nice enough, but nothing special. A couple of little things made it 4 stars not 5- we only had one towel between two of us, the water pressure from the tap was very poor, the lights seemed to not be working all fully, and we couldn’t seem to turn the extractor fan off completely! But the bed was comfy enough and the room was clean. The room was also quiet, we had no road noise.

Partner

10/10

Exceptional

18 Mar 2026

Greg

It’s in the right part of Cheltenham. Close enough to Montpellier, but not so close it’s outside.

20 minute walk from Cheltenham Spa train station, or catch a cab.

10/10

Exceptional

09 Mar 2026

Debra

The staff made our springer spaniel very welcome!

Partner

10/10

Exceptional

03 Mar 2026

T

Clean and well presented.

Self

10/10

Exceptional

24 Feb 2026

andy

Great

10/10

Exceptional

23 Feb 2026

Martyn

Love the vibe at the Mal in Cheltenham. Rooms great, and staff are excellent!

Partner

6/10

Pleasant

16 Feb 2026

Leyton

The hotel was lovely and well kept and the staff were very polite. However the 'cosy room' I booked was FAR FAR too small for the £143 I paid, it was at times just too small for two adults with bags to move around in.

Partner

6/10

Pleasant

13 Feb 2026

Valerie

The room was very small no room at one side of the bed for a bedside table or shelf so had to place phone and drink on floor
No safe in room

Partner

2/10

Poor

12 Feb 2026

Grant

I am afraid, apart from the food, the stay was disappointing. The place was exceptionally noisy until gone midnight due to a private party - but with a 14 month old this made the stay unbearable. The music was pounding and the whole room was vibrating. Very expensive for what was far worse quality sleep than a Holiday Inn.

10/10

Exceptional

02 Feb 2026

Hedwige

Amazing propert

10/10

Exceptional

01 Feb 2026

Maxine

The staff are really friendly and service is excellent. The room was spotless and clean but it was the smallest room we have ever stayed in and we could hear noises from the other rooms such as the shower and noises above. Having a mirror on the dressing table would make a huge difference when putting on make up and doing hair etc.

10/10

Exceptional

01 Feb 2026

Gina

Upgraded room very nice. A little smelly but lovely size

Partner

10/10

Exceptional

19 Jan 2026

Richard

Overall very pleasant stay

10/10

Exceptional

17 Jan 2026

Steve

Spacious. Clean

Partner

10/10

Exceptional

16 Jan 2026

Michael

I stayed in the signature suite as a last minute booking and it was wonderful. The staff were exceptional, especially the receptionist and the night porter (tall bald man, I wish I had asked his name). The only let down was the lack of a cooked breakfast in the morning due to the chef not being able to get in, these things happen I understand, just a shame.

Business Self

6/10

Pleasant

15 Jan 2026

Sam

No chef and hence no cooked breakfast , which I was looking forward to

Rooms was clean and check in efficient and friendly

TV kept cutting out

Business

6/10

Pleasant

13 Jan 2026

Andrew

Room was OK, thought I had an upgrade but it didn't feel like it. Breakfast waitress seemed disinterested.

Partner

10/10

Exceptional

12 Jan 2026

sarah

Great room, lovely check-in staff and onsite parking. Close to everything

10/10

Exceptional

04 Jan 2026

Desmond

Room was spotless all the staff were great really enjoyed our 2nights there

Leisure Family

10/10

Exceptional

31 Dec 2025

jason

Great room, location and food.

Partner

8/10

Excellent

30 Dec 2025

Nigel

Excellent greetings and information from reception staff
Room clean
Didn’t eat at the hotel.
Car parking well organised

Partner

6/10

Pleasant

23 Dec 2025

Jill

Nice room but the lighting was poor and kept turning off. Large but a bit weird to have the shower and bath in the bedroom. Breakfast was good and the dinner was also good. The parking is convenient and not to expensive. Staff were helpful.

Partner

10/10

Exceptional

22 Dec 2025

Elizabeth

Great place and location for a Xmas stop over.

10/10

Exceptional

18 Dec 2025

Andrew

Lovely hotel and staff. Would stay again

8/10

Excellent

17 Dec 2025

Chris

Lovely reception staff.

Business Self

10/10

Exceptional

15 Dec 2025

MICHAEL

Lovely stay. Staff were lovely, particularly tge cleaners who gave us lovely warm greetings this morning. We will stay again. Thank you
(Room 116)

Leisure Family

10/10

Exceptional

14 Dec 2025

Martin

There was a great selection of food available at breakfast.

Partner

10/10

Exceptional

13 Dec 2025

Sarah

Stunning hotel, great location with very friendly and helpful members of staff, rooms are to a high standard very big and spacious, highly recommended. Only thing let it down was lack of usb ports in the room

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Mark

Incredible room (delu, lovely staff, great room service and the best cocktail menu!

Partner

6/10

Pleasant

07 Dec 2025

Fiona

The room needed some TLC, there was a beer can left on the balcony and we found a cufflink on the floor, not convinced about the thoroughness of cleaning. We had an email to say that we couldn't use the bar on Friday which was a pain and then on Saturday it was the same agsin

Partner

10/10

Exceptional

05 Dec 2025

John

Yes

Partner

8/10

Excellent

01 Dec 2025

Samantha

Nice big rooms

10/10

Exceptional

30 Nov 2025

MIKE

All was perfectly lovely

10/10

Exceptional

28 Nov 2025

Carolyn

.

8/10

Excellent

16 Nov 2025

Ann L

Very clean. No magnifying mirror and very dark!

Partner

10/10

Exceptional

15 Nov 2025

Kim

Perfect

10/10

Exceptional

15 Nov 2025

Steve

Always a great stay here.

6/10

Pleasant

18 Oct 2025

Timothy

1 night stay

Nice hotel but a bit tired- the rooms need a clean and freshen up, including the bathroom. Nice but looking tired. Comfy bed and pillows, good price

Partner

10/10

Exceptional

17 Oct 2025

Alan

….

Partner

8/10

Excellent

12 Oct 2025

David

Nice staff

Nice staff, underground parking very awkward and not really suitable for a large car. Beds weren’t the best as the mattress dipped in the middle, the sink in the bathroom was slow to drain. But other than that it was a good stay with nice staff, good breakfast, nice hotel in a nice location.

Friends_and_family Family

6/10

Pleasant

05 Oct 2025

Martyn

Lovely hotel. Staff great. Very disappointed that not made aware at time of booking that there was a wedding which meant no food available to order and parts of hotel not accessible. Room 130 was very noisy and not the best nights sleep.

Leisure Partner

10/10

Exceptional

02 Oct 2025

brenda

Great location

Partner

8/10

Excellent

18 Sep 2025

Natasha

The rooms are very clean. We stayed in Cheltenham for a wedding so unfortunately didn’t visit the rest of the hotel as we were short of time but it appeared to be very chic

Leisure Friends

8/10

Excellent

27 Aug 2025

Verified traveler

Nice hotel, needs improving

Pretty nice hotel but I was disappointed at little things in the room that didn't work- a lot of switches that didn't activate anything; shower head pointed directly onto the sloped edge of the bath so both me and my partner slipped when trying to shower (yes I know there is a bath mat provided but I also didn't expect to be showering on a hill).

Service at breakfast was poor considering it was the last hour of breakfast and there were only two other parties dining. Food was good but service staff spent more time clearing other empty tables than removing our dirty plates that had collected as you would expect during a continental breakfast. And it wasn't like we overstayed our welcome past the 10am end of the breakfast slot.

Partner

8/10

Excellent

25 Aug 2025

Alan

Nice hotel - breakfast could be better

This is a nice hotel, well placed in a quiet quarter, and close to the shops and eateries of the town, It was clean and the bedroom of a good size. Only complaint was the breakfast where the service was slow and the staff \"sullen\" (the rest were very helpful and pleasant). The Americano coffee, out of a machine, was pretty tasteless.

Partner

6/10

Pleasant

25 Aug 2025

Scott

Typical Malmaison \"okay\" standard

It was okay. Air conditioning wasn't working in our room and front desk was great in moving to a junior suite, but that felt tired with creaky floors and doors. Plus music that went on through the night

Friends_and_family Family

10/10

Exceptional

19 Aug 2025

KATIA

A great place to stay in Cheltenham. Beautiful building, delicious restaurant food and exception service. Comfy rooms and great service.

Business Self

8/10

Excellent

17 Aug 2025

Kevin

Great Hotel perfectly situated

Great Boutique style Hotel. We stayed in the spacious signature suite. The room was clean but bed was not great. Shower was fantastic but sink tap flow of water was very poor ( no pressure). Hotel overall is looking a bit tired. Walls and floors could do with a re paint and polish. Staff excellent and breakfast very good.

8/10

Excellent

02 Aug 2025

Kevin

Malmaison.

Good experience overall and good staff experience. Room is really well set up for business travelers

Business

4/10

Poor

01 Aug 2025

Steven

Had better Malmaison experiences

I was looking forward to my stay at the malmaison ahead of an exam the next day.
I have stayed at other hotels in the chain and the stay has always been great.

Business

10/10

Exceptional

27 Jul 2025

Zunaid

Great hidden gem

Leisure Family_with_children

10/10

Exceptional

17 Jul 2025

Christopher

Nice

Stayed lots before excellent hotel

Partner

8/10

Excellent

01 Jul 2025

Anew

Everything excellent, except for the air-con which struggled to bring the temperature down

Leisure Partner

10/10

Exceptional

29 Jun 2025

Iain

Nice hotel

Great hotel and good location for easy walk into the town, local restaurants and bars within easy reach.
Clean hotel undergoing some exterior improvements but not in a bad condition and unobtrusive too.
Comfy room with all you need

Partner

10/10

Exceptional

25 Jun 2025

Garry

Wonderful stay, great location, superb hotel!

Partner

10/10

Exceptional

16 Jun 2025

darren

.

10/10

Exceptional

14 Jun 2025

Steven

Lovely relaxed hotel

Business

10/10

Exceptional

13 Jun 2025

Brad

Excellent

Business

8/10

Excellent

09 Jun 2025

Verity

Stylish and comfortable hotel in great location.

Overall, a very good stay. The communal areas were stylish and comfortable, the breakfast was very good (although £23 per head) and the room was large and had a lovely seating area in a bay window. The shower was really great - strong and hot! The location was also fabulous.

A few small negatives that could be improved easily:
1) No tea or kettle in the rooms, just a coffee machine. Meant I couldn't sit and enjoy a cup of tea in the room in the mornings.
2) The bathroom was very dark and there were no shelves or places to put anything. A little cupboard or shelf under or next to the sink would've been useful.
3) The mirror above the desk - when you sit in the chair, the mirror is too high to see yourself in, so it's no use at all!

Partner

8/10

Excellent

08 Jun 2025

Fran

Shabby room,dark bathroom poor toiletries

10/10

Exceptional

05 Jun 2025

Ashley

All good

8/10

Excellent

01 Jun 2025

Jane

The room was clean and of a high standard. There was a comfortable lounge, a terrace and conservatory, but on one day these were closed to hotel residents due to a private function. Hotel guests should be able to use the facilities they have paid for, or at least be informed that facilities will be closed during their stay, and be compensated accordingly.

Friends_and_family Friends

10/10

Exceptional

30 May 2025

Kate

Lovely stay for our anniversary, parts of the room are getting worn and you can see they are older but still a lovely room.

Leisure Partner

6/10

Pleasant

27 May 2025

jonathan

Staff mostly incompetent - especially bar staff. Needs updating.

Leisure Friends

10/10

Exceptional

27 May 2025

Gerald

This well located hotel is well managed with excellent front of house staff. They are really helpful and friendly. It is very quiet with good facilities and quality food options.

Leisure Partner

8/10

Excellent

24 May 2025

Fran

Lovely hotel, friendly staff. Given an upgrade for my birthday which was lovely and very generous. Plug points were very well hidden, maybe a little sign pointing them out would be useful. Great drinks and food offers but not well advertised in the room, we would have been enticed back had we known, there should be information in the room about these.

Leisure Partner

6/10

Pleasant

23 May 2025

Susan

I felt like I was sleeping in the corridor. Bed so close to the door every passer by could be heard. Noise above woke me up at 4am as taking a shower and then heavy stomping continued. Very close to busy roads, so again noisy and with air conditioning that didn’t work properly it made for a hot night! Pillows and bed extremely uncomfortable. Sheets didn’t fit bed properly. Very dark bathrooms and limited toiletries.

Grubby stairs and main areas.

Overall an expensive experience for a poor nights sleep. Will not be revisiting.

Business Self