Name: Hatherley Manor
Address: Down Hatherley Lane, Gloucester, GL2 9QA, GB

10/10

Exceptional

21 Jul 2026

mark

Excellent as always , spa great, restaurant food great, staff lovely, my no.1 for a work stay at Safran landing systems

8/10

Excellent

21 Jul 2026

Adam

A clean, well maintained, and picturesque hotel in a lovely location. Reception staff and bar staff were helpful and friendly, the restaurant was a little more chaotic with missed food orders, unable to answer questions about food, and dropping used breakfast cutlery in our laps causing us to have to change clothes.
The room was fine, although somewhat basic lacking any standout touches. The iron provided was fairly useless and caused brown stains on my white shirt the morning of attending a wedding, and the fan provided was broken and noisy, which was unfortunate given the room was like an oven. Unfortunately the temperature of the room and the noisy fan meant sleep was fairly disturbed. Whilst the temperature is not within the control of the hotel or staff, an effective way to cool the room to a comfortable level should be considered.
The spa was a nice extra, and facilities were also clean and well maintained. There was no spa staff in sight at the front desk when I arrived or left, which could cause concern in the event of an emergency as guests were not signing in or out.
Overall, a lovely stay marked by a few disappointments.

Friends

8/10

Excellent

15 Jul 2026

Lisa

Great hotel, easy to park and room was really nice. No air con but there was a fan provided. Unfortunately tv did not work or the telephone. Receptionist said they were unaware and it couldn’t be fixed but offered access to the spa and drinks. However I already had access & had bought drinks in the spa. Spa would be very busy with day guests in the day. Breakfast was great and great choice available.

Self

6/10

Pleasant

14 Jul 2026

Ghasak

Lovely location and beautiful surroundings. The hotel could do with a bit of updating, and the spa could be a bit cleaner, it was also quite loud due to lots of screaming children, so it wasn’t as relaxing as expected.

2/10

Poor

08 Jul 2026

May

I am a repeat guest of this hotel, but I would not recommend staying here if the weather is hot. The room is like a sauna. They have no air conditioning. No complimentary water in the room.

Self

10/10

Exceptional

06 Jul 2026

Jeanette

Stayed a few times lovely friendly hotel, free parking and breakfast included

Partner

10/10

Exceptional

05 Jul 2026

Lewis

Lovely break for the weekend 100% stay again

10/10

Exceptional

03 Jul 2026

mark

Excellent ,my regular stop over when in price

6/10

Pleasant

28 Jun 2026

Matt

Spa was really good and friendly staff. Breakfast staff were friendly and welcoming.

Partner

10/10

Exceptional

26 Jun 2026

mattijs

Really good experience
Upgrade to the deluxe larger room is well worth it.
Really nice room and space.
Spa is great. Very chilled out hotel.

Restaurant is also good and accommodating to dietary needs

Partner

6/10

Pleasant

21 Jun 2026

Isthiaq

The rooms are not designed for the summer, no air-conditioning just standard desk fans.
Breakfast was a bit of a let down, as it was all over cooked (mainly the eggs).

Partner

10/10

Exceptional

21 Jun 2026

Andrew

Nice break for the weekend definitely going back

Partner

8/10

Excellent

12 Jun 2026

Ellen

Really nice breakfast and ordering hot items from the menu.

Friends

8/10

Excellent

12 Jun 2026

Nandini

Great places to visit.

Self

10/10

Exceptional

10 Jun 2026

Sarah

Friendly helpful staff in a very lovely hotel with comfort and good selection for dinning!! Would absolutely recommend and use them again

Friends

8/10

Excellent

09 Jun 2026

Daniel

Lovely stay for my girlfriend's birthday, only issue we had was the heat of the room and being unable to keep it cool, otherwise very happy with our stay.

Partner

6/10

Pleasant

09 Jun 2026

Gillian

Helpful giving ground floor room due yo disability but 1 double bed,paid for 2 separate beds. Staff got put you up very low camp bed,great bur then virtually impossible yo move round the room. Told breakfast 7.30,too late as we had to get away early went to check out ,oh no it's 7 weekdays went without paid for breakfast for nothing.

Pet

6/10

Pleasant

08 Jun 2026

Tyler

We travelled from Stroud, hoping to treat ourselves to a relaxing stay at a well-known hotel.
There were definitely positives. The room was very clean, well maintained and attractive, and the pool and spa facilities were excellent. The seating areas and walking opportunities around the hotel were great.
Breakfast was one of the main let-downs. The continental breakfast was only okay, and my bacon sandwich was average. My partner paid an extra £3 for the “American style pancakes”, but what arrived was extremely underwhelming: four very thin pancakes, a tiny amount of sliced strawberry, and six blueberries. For a hotel of this standard, we were surprised by the lack of quality.
Our evening in the bar was affected by an extremely drunk guest who was disturbing others while they were eating and drinking. He was drinking directly from a bottle of red wine and approaching people, which made the atmosphere uncomfortable. The situation became worse when I went to the toilet and the same guest was in there behaving in an aggravated manner, talking loudly. I felt intimidated and stayed in the cubicle until he left.
We also slept very poorly due to a groaning noise outside our room late into the night, and the room was uncomfortably hot. When we got home, both of us were shattered and slept for three hours, which was the opposite of the relaxing stay we wanted.
Overall, the hotel has excellent facilities, but the stay was let down by breakfast, the bar situation, and poor sleep.

Partner

10/10

Exceptional

28 May 2026

Julie

Lovely welcome from staff on arrival and gorgeous large room with a huge comfy bed.
The gym and spa facilities were amazing, clean and well looked after
Breakfast buffet was really generous and good selection

Partner

6/10

Pleasant

27 May 2026

Kim

Unfortunately our package included entrance to the spa , on arriving I enquired about using the spa but the receptionist said it was best to give the spa a miss as it was so hot it was like a greenhouse . As we had driven a way we didn’t want to be over heated rather have an hour relaxing before going out for the evening . Instead we looked for an outside area to sit and unwind with a cold drink . We found a seating area with a couple of tables . There was quite a lot of cups , glasses and plates on each table and a lot of ants on these . They still remained uncollected when we went out in the evening .
Our room did have a small fan provided but unfortunately the fan caught in the grating protecting this emitting a loud screech . We found this out once we had retired for the night so didn’t request a different one and didn’t use it .
The breakfast was very good and the waiting staff pleasant and efficient .

Partner

10/10

Exceptional

25 May 2026

Deborah

Reception staff welcoming,bar staff equally as lovely, room was perfect. Hotel really clean and presentable. Breakfast was very nicely presented,great choice and cooked to perfection. No complaints at all ! Compliments to the team

Partner

10/10

Exceptional

24 May 2026

Ellie

What a wonderful stay, we were upgraded to a deluxe room for my husbands 40th without us even asking so that was a lush surprise and very welcome. The staff everywhere were all really attentive and informative. We only had breakfast here but it was absolutely delicious, I would 100% recommend and visit again.

Partner

6/10

Pleasant

12 May 2026

Jasmine

My room was dirty, bed poorly made rubbish left in the room.

Room service was cold

Self

8/10

Excellent

10 May 2026

Alyson

It’s was a little nosy during the night as the walls maybe a little thin and you can hear everything from the next room. Apart from that it’s a lovely hotel with an outstanding spa facilities.

Partner

2/10

Poor

03 May 2026

Sachna

Ants in the bedroom and on the bed

Partner

6/10

Pleasant

02 May 2026

Andrew

The bedroom was clean but on arrival my husband had arranged a surprise which they did not deliver and then blamed technology. I'm allergic to cats and they have a resident cat which we saw the notice on the last day, this should be on the website, I was lucky I did not have an allergic reaction. The bread was mouldy which staff did clearly not see my husband had to inform them, not good for saying they claim to be 4 star!! Was not impressed by the menu either. Overall stay was ok

Partner

2/10

Poor

02 May 2026

Nehir

The stay didn’t worth the money I paid. The hotel was outdated and facilities were dirty. Room was very outdated and not properly cleaned. The breakfast was under average! Staff were helpful

Partner

8/10

Excellent

02 May 2026

Anthony

Nice quiet location. Breakfast was good. Dinner was very good. The Spa are is great.

Self

10/10

Exceptional

01 May 2026

Sheila

Fabulous staff, top notch

Partner

10/10

Exceptional

29 Apr 2026

Louise

Lovely staff. Amazing grounds. Good and spa great too. Beds are sooo comfortable.

Partner

10/10

Exceptional

26 Apr 2026

Sophie

An amazing Hotel, the room was spacious and clean. We loved the robes and flip-flops, the Spa was an added bonus. Breakfast was delicious and a lot of variety.
I will definitely be looking to book again

Partner

10/10

Exceptional

26 Apr 2026

Crystal

Brilliant Spa facilities and friendly & helpful staff

10/10

Exceptional

23 Apr 2026

Margaret

Staff were helpful and friendly in the hotel, spa and restaurant.
Only one criticism, the pool is too warm and the ice shower not cold enough.
Lovely massage.

Self

10/10

Exceptional

23 Apr 2026

Carl

Need better WiFi access throughout. If you intend working from the room or other areas be prepared for intermittent signal.

Partner

6/10

Pleasant

13 Apr 2026

Purnima

Room cleanliness was very poor.
Staff were generally approachable and helpful.
Spa was ok but cleanliness was poor.
Breakfast (included) was very limited.

Friends_and_family Family

10/10

Exceptional

12 Apr 2026

MAKEDA

Beautiful spa and great value for money.

However walls are paper thin so you can literally hear everything.

If you are noise sensitive, this it not the hotel for you!

Breakfast - menu service which is nice.

Very friendly staff.

10/10

Exceptional

11 Apr 2026

Stuart

Hotel was perfect, staff were all amazing. Spa was very relaxing. Had a fantastic 3 night stay for my wife’s 50th birthday.

Partner

8/10

Excellent

09 Apr 2026

Alix

No pets

Partner

6/10

Pleasant

07 Apr 2026

Rhiannon

Spa was great, we really enjoyed our day there, facilities were modern and we easily spent a few hours there. The breakfast is the morning was awesome and the staff were all great. The room was pretty tired, there was water on one of the bedroom walls, mouldy bathroom etc. Not unclean, just clearly a bit tired. What tainted our stay was how overpriced the bar / restaurant was, we had dinner on the friday night just a main and a single drink each and it came to £80 for the 2 of us. The food quality was basic pub standard so didn't justify the price tag, I bought a pint of Coke the next day and it cost £4.85. So I would definitely recommend avoiding their restaurant and heading to a local pub!

Partner

10/10

Exceptional

05 Apr 2026

Stephen

Lovely

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

Chandrika

Had a fantastic and very relaxing treatment in the spa.

Self

10/10

Exceptional

28 Mar 2026

Philip

Everything about the hotel was better than expected and the dog treats and bowl was a lovely touch. The staff not only made us feel welcome but also our dog. Absolutely fantastic stay

Pet

8/10

Excellent

22 Mar 2026

Luciana

Comfortable bed, spacious room and bathroom. Unfortunately I didn’t get a chance to try the spa as I was traveling through and had to leave early.

Self

10/10

Exceptional

20 Mar 2026

Anthony

The staff were very friendly and helpful.
Overall I was very impressed and will definitely stay there again!

Partner

8/10

Excellent

16 Mar 2026

Jason

Spa was excellent staff was nice and helpfull clean room disapointed with breakfast as you got to pay for cetain things and the eggs and sauce was freezing fruit was nice though

Partner

10/10

Exceptional

15 Mar 2026

Kaylea

Beautiful hotel, staff are incredibly helpful and very polite. The spa is beautiful and the food was outstanding. I will definitely be visiting the hotel again soon!

Family

10/10

Exceptional

15 Mar 2026

Andrew

Check in was efficient and all staff couldn’t have done more to help, all very attentive.
The spa was lovely, would go back just for the spa alone. Had lunch and dinner at the onsite restaurant and both times the food and service was excellent. Room was basic and clean but what more do you need at this price point.
Overall will 100% go back

Partner

10/10

Exceptional

12 Mar 2026

Brian

We only started one night, unfortunately didn't use the Spa. We could hear a dog barking.
Staff were great

Partner

10/10

Exceptional

10 Mar 2026

Graham

The rooms were fine (we upgrad

10/10

Exceptional

09 Mar 2026

Elif

We had an amazing weekend getaway! The staff were lovely, welcoming, and very approachable throughout our stay. When we first arrived at our room, there was a small issue with the loo, but the management team handled it brilliantly and kindly upgraded us to another room for the night while it was fixed. Both rooms we stayed in were beautiful, spotless, and very comfortable. We also loved spending time at the spa. It was the perfect way to relax during our stay. A big thank you to the whole team for helping make our weekend so lovely!

Partner

10/10

Exceptional

07 Mar 2026

Simon

Clean, well-equipped room with balcony and countryside views, friendly staff, lovely breakfast and fantastic pool and spa facilities. This was our second visit to Hatherley Manor and they maintained a consistently high standard of service on both occasions. One of the nicest hotel experiences we’ve had.

Partner

10/10

Exceptional

01 Mar 2026

Sarah Katharina

Lovely spa, really enjoyed the sauna and pool. Very nice breakfast and the staff were friendly and helpful.

Partner

8/10

Excellent

28 Feb 2026

Eleanor

Nice clean cosy room, shower was lovely too!

10/10

Exceptional

25 Feb 2026

Robert

Cleanliness staff and facilities

Partner

8/10

Excellent

23 Feb 2026

Gavin

Was good

8/10

Excellent

22 Feb 2026

Lesley

Our stay was lovely. Such lovely friendly staff.
Main areas very good. We enjoyed the spa. can, get a bit busy! Some guests left old towels on the beds when they left blocking beds.
All areas clean but for need staff to check and clean water from the pool area.
The rooms were clean and comfortable but a bit tired.
Lovely coffee machine and plenty of pods and tea etc
We enjoyed our stay and would definitely come back.

Family

10/10

Exceptional

21 Feb 2026

Michael

Room was very good and the spa was amazing
Lovely place

Partner

10/10

Exceptional

21 Feb 2026

Peter

Excellent, I cant fault it. Clean and comfortable room. Good breakfast. I've stayed on several occasions.

Self

10/10

Exceptional

19 Feb 2026

Joanne

Great overnight stay. Spa access included but was very busy! Great selection for breakfast and staff very nice. Easy access to Cheltenham and Gloucester.
Booked via hotel.com and it’s not until you confirm that it advises of restrictions to spa access, should be noted in hotel description.

Friends_and_family Family

10/10

Exceptional

13 Feb 2026

Christopher

Lovely and clean room. Staff are very helpful and pleasant.

Leisure Pet

6/10

Pleasant

12 Feb 2026

Dagmar

The staff were lovely and the building is beautiful.
However our room was small, overlooking a flat roof with the noisy kitchen extractor fans blowing smelly air from early in the morning to late at night.
The bottles of shampoo and conditioner that were attached to the wall just squired a pea size liquid on each pump which was frustrating.
For what it is I felt it was overpriced

Partner

8/10

Excellent

11 Feb 2026

Chijioke

I am not usually one to write reviews, but my recent stay at Hatherly Manor in Gloucester compelled me to make an exception.

Our entire wedding experience was exceptional, thanks in large part the event manger , Gayle. She transformed our worries into confidence, handling every request as if with a magic wand—all done gracefully, with a constant smile and great sense of humor. Every one of our guests had something wonderful to say about Gayle and her team.

On behalf of my wife and me, we offer a very big thank you.

Partner

10/10

Exceptional

10 Feb 2026

Simon

Room was very nice, spa was excellent, breakfast was exceptionally good.
Only thing negative I can say is that the bed was slightly lumpy but apart from that a good stay.

Business

10/10

Exceptional

08 Feb 2026

Nathan

Lovely hotel. Very nice, clean and comfortable room. Staff were friendly and helpful. Spa was nice and simple but got busy after check-in time. Food in restaurant was delicious and service was great. Communication was amazing - had questions before our stay and was answered in quick time and kept in touch about private events going on. There were two events on when we stayed, a wedding and charity event, but did not disrupt our stay. A nice relaxing time was what we wanted and we definitely got that.

Partner

10/10

Exceptional

06 Feb 2026

Kev

The room was as expected, luxurious and comfortable and meet our needs. The room was exceptionally clean.

Partner

10/10

Exceptional

06 Feb 2026

Tanya

Lovely spa and hotel.

8/10

Excellent

05 Feb 2026

Graham

Great hotel but they fobbed me off with some shop brought Lemon Meringue than the real desserts that everyone else got.

Leisure Partner

8/10

Excellent

05 Feb 2026

Georgina

We had a really pleasant stay overall. The room was clean and comfortable, and although we experienced a couple of minor issues, the staff resolved them immediately. Everyone was friendly, professional, and very helpful. Breakfast was excellent with a wide variety of options, and the spa facilities were lovely.

The only downside was the soundproofing. We stayed for two nights in an executive room. The first night was quiet, but on the second night our neighbours were quite noisy, and we could hear almost everything from the next room, which kept us awake. If you’re a light sleeper, it may be worth booking one of the luxury rooms instead, as apparently they offer better sound insulation.

Partner

8/10

Excellent

02 Feb 2026

Georgina

Staff were really friendly

Business Self

8/10

Excellent

25 Jan 2026

Katie

Room was extremely simple and quite small. I think I was expecting more from online images and exterior of building. Staff were friendly enough, and sorted out an issue with our room efficiently.
The bar area was nice and staff were courteous.

Partner

10/10

Exceptional

23 Jan 2026

Ceri

Excellent, large room with a large,comfy bed. Excellent breakfast with a large choice served by friendly and cheerful staff.
Our children enjoyed the spa facilities.

Business_and_leisure Family

8/10

Excellent

21 Jan 2026

Ross

Staff were great. Room was a little small but clean and comfortable. Breakfast was lovely and freshly cooked to order. Evening menu is a little pricey.

I didn't realise there was a gym, as it isn't advertised on the website. Would have been good to know.

6/10

Pleasant

20 Jan 2026

John

We stayed in room 217. Bed needs replacing as well used. It was risen at the bottom & had dips in middle. This resulted in a very poor night's sleep for me & my wife. I did mention this to receptionist in morning while checking out.

8/10

Excellent

20 Jan 2026

Tina

Room nice, very dusty lights, the double bed was two pushed together so big gap in the middle which was uncomfortable. The room next door was noisy you can hear them and whenever they used the bathroom so sleep was poor. Never informed about breakfast , which was poor there were used footware in the wardrobe

Business

6/10

Pleasant

19 Jan 2026

raafai

Overall, our stay was average. My wife and I stayed for three days to celebrate our anniversary. Unfortunately, there were a few issues that affected our experience. The bathtub drain was extremely slow and did not drain properly. There was also a heating issue in the room. it did not work during our entire stay. We informed the staff and were told it was working fine, and although we requested a repair, no one came to fix it, so we stayed without heating for all three days. Additionally, the pillows were very flat and uncomfortable, which made sleeping difficult.

Partner

8/10

Excellent

18 Jan 2026

Jo

Beautiful hotel, spacious room, comfortable bed and very clean and sparkly bathroom.

Didn’t stay long enough to experience the restaurant and spa, but will definitely return

Friends_and_family Family

10/10

Exceptional

15 Jan 2026

Julie

Excellent friendly staff lovely room great location

Friends_and_family Family

8/10

Excellent

12 Jan 2026

MAKEDA

I love this hotel and have been twice now and will return again. The decor is lovely. The spa is delightful.

The only downside is that the walls are paperthin so you can hear everything and the spa is often far too busy.

10/10

Exceptional

11 Jan 2026

Jay

The amenities at the spa were great for the price. The room was comfortable, food was nice. I’d definitely stay again.

Partner

4/10

Poor

11 Jan 2026

Mike

Very loud at night and breakfast was mediocre

Partner

10/10

Exceptional

07 Jan 2026

Alison

Had a lovely stay. Spa was clean and well equipped. Room was good. Very nice stay

Business_and_leisure Friends

8/10

Excellent

07 Jan 2026

Leah

Excellent hotel and spa with wonderful staff.

Leisure Partner

10/10

Exceptional

04 Jan 2026

Corrina

Staff throughout very friendly

Leisure Partner

6/10

Pleasant

03 Jan 2026

Jemma

Service was very slow. Staff lovely, but didn’t feel they had the systems to deliver to expectations

Friends_and_family Family

6/10

Pleasant

02 Jan 2026

PERRI

The staff in the breakfast section could be a little more helpful and friendly,, the food is very good and the portions are very generous, the breakfast room is beautiful, but my goodness, the staff let it down with such bad service, I’ve stayed here a few time and they’re always the same ..

Self

8/10

Excellent

28 Dec 2025

Jo

The pool area

Partner

10/10

Exceptional

22 Dec 2025

Claire

Overall excellent value for money. Good breakfast and the staff were really friendly. Slightly odd smell in some of the downstairs corridors - a bit like damp? The facilities were really good, loved the spa and the gym. Beautiful property. Lots of parking. Slightly confusing information on Expedia when booking re spa access as it conflicts with some of the information on the website but wasn't a problem on arrival at the hotel. Overall enjoyed our stay

Leisure Partner

10/10

Exceptional

22 Dec 2025

Dennis

Just brilliant

10/10

Exceptional

22 Dec 2025

Denise

Friendly staff, lovely hotel which was clean throughout. Breakfast choice good and staff were attentive. Would highly recommend.

Self

10/10

Exceptional

19 Dec 2025

Helen

Staff really friendly, room was spotless the Spa was excellent and a really lovely breakfast- and we loved seeing Hattie around the place- she even joined us for breakfast

Business_and_leisure Friends

10/10

Exceptional

19 Dec 2025

Tolu

Lovely room, friendly staff, nice breakfast, great location

10/10

Exceptional

13 Dec 2025

Sarah

The rooms were tastefully decorated, very well presented, and beautifully clean. The staff were friendly and super helpful. The amenities suited our multigenerational needs!

Leisure Family

6/10

Pleasant

08 Dec 2025

Charlotte

The room had a smell to it when we first arrived- there was a courtyard which the window opened on to so possible that people go out here to smoke and the window had been left open. Took a good few hours for smell to leave.

You only get 1 hour in the spa and have to pay for the dressing gowns as not provide- probably best to advise people of this at reception or when booking. Had to go back to reception after checking in to clarify as given no information when checking in.

Leisure Partner

6/10

Pleasant

07 Dec 2025

Debbie

The room was very basic bed was hard and the walls paper thin could every word next door.
Spa was excellent

Business_and_leisure Friends

6/10

Pleasant

07 Dec 2025

Grace

Seemed like a nice hotel but my bracelet was lost in the room and I didn’t find anyone very helpful in locating it!!!!

Friends_and_family Family

10/10

Exceptional

07 Dec 2025

Leigh

Beautiful. Nothing else is left to say

6/10

Pleasant

06 Dec 2025

Shaun

Room wasn’t ready and when checking in at 5pm and carrying bags all the way to the room the card didn’t work. 1 lady on reception for all the rooms is ridiculous. Prepare for a long check in

Partner

8/10

Excellent

06 Dec 2025

Adelaide

Nice spa with all the amenities but too much PDA in evenings !! Staff were good, rooms were big and clean and the rest of the hotel was cosy and festive. Breakfast was okay but not worth paying for in my opinion.

Partner

10/10

Exceptional

04 Dec 2025

Barry

The building is absolutely stunning, especially lit up with Christmas lights. Every staff member was incredibly polite, even the boy mopping the floors was happy to answer questions. The room was clean and spacious, the views were great. The breakfast was good quality. The only negative comment I had was that the coffee is not good. Stick to the juices for breakfast!

Partner

6/10

Pleasant

03 Dec 2025

Keira

Bathroom needs updating- mouldy. 2 big Xmas parties till midnight made it hard to get sleep

Business Family