Name: Leonardo Hotel Cheltenham
Address: Gloucester Road, Cheltenham, GL51 0TS, GB

10/10

Exceptional

02 Aug 2026

Susan

The stay exceeded our expectations. Very comfortable room, friendly staff, a good breakfast and added bonus of a swimming pool represented good value

8/10

Excellent

02 Aug 2026

melittaa

Great breakfast and helpful staff.

10/10

Exceptional

02 Aug 2026

Robert

Nice hotel in a good location

6/10

Pleasant

01 Aug 2026

Roy

Unfortunately we were woken twice in the night by fire alarm activation. Had to vacate hotel for 20 minutes each time. Apparently someone activated a break glass. One alarm is unfortunate but not happy the alarm went off again before the hotel staff found the break glass had been activated.
Other than a broken sleep the hotel room was very comfortable just a little warm due to the weather. Two fans were in the room which helped.
Parking charged at £7 is not good. Should be free for guests.

10/10

Exceptional

25 Jul 2026

simon

Outstanding staff with great personalities throughout the hotel. Willing to help and made our stay extremely enjoyable. Collectively, probably the best hotel staff I have had the pleasure to meet. The hotel was clean, comfortable and had all the facilities you could need. Had a lovely swim and used the steam room, that was enjoyable. Enjoyed our 2 course meal and after dinner drinks. The only downside is the continuation of the franchise to charge for parking. The room was well presented, clean and comfortable. Have stayed in its sister hotel in Wolvercote and this was the reason I booked for our group of 4, as that was a great experience also. I recommend both hotels and woukd definitely stay again.

8/10

Excellent

22 Jul 2026

Jon

Superior room was decent, but hugely let down by lack of A/C.

10/10

Exceptional

21 Jul 2026

Thomas

Enjoyed a pint on the terrace, staff always excellent

Business

10/10

Exceptional

20 Jul 2026

Deborah

I had a lovely stay, I travelled alone and felt very safe. The pool was lovely. Didn’t eat there so can’t comment on the food. Be aware that there is a parking charge of £7 per 24 hours. Not a problem but I don’t recall it being mentioned during the booking process.

Self

10/10

Exceptional

19 Jul 2026

Robert

Clean good sized room. Unfortunately no air con but fan supplied. Good choice at breakfast and plenty of parking but you do have to pay which always irks me at any hotel.

Partner

8/10

Excellent

17 Jul 2026

Chris

.

8/10

Excellent

12 Jul 2026

Colin

Pool and spa area were good. Not the hotels fault but we visited during the heatwave and the second floor room was unbearably hot, the window barely opened and the fans were ineffective

Partner

10/10

Exceptional

12 Jul 2026

Ady

Excellent staff, great breakfast, comfortable beds. Fantastic stay all round

Partner

6/10

Pleasant

08 Jul 2026

Adrian

There was no air conditioning. Staff weren't helpful and some rolled their eyes when asked something. Hot water dispenser for tea was dangerous. You had to hold button for 10 seconds to wait for hot water to come through then it splashes you.

Friends_and_family Family

4/10

Poor

29 Jun 2026

Sebastian

Unfortunately, our stay was disappointing overall. Check-in was extremely slow, with each guest taking around 10 minutes to be assigned a room. On arrival, our room was unbearably hot due to the lack of air conditioning and restricted window opening. The I appreciate that the hotel can't control the weather, and the staff did kindly agree to move us to another room on the other side of the hotel where it would be cooler. However, despite being told rooms were available, we then waited around 20 minutes at reception with very little communication before being assigned a new room. Combined with the initial check-in, it was almost an hour after arriving before we were finally settled, so future guests may want to factor this into their plans.

The replacement room was still very warm, and the fan provided unfortunately didn't work, but this was replaced with another by reception after a phone call down. We also found it disappointing that parking costs an additional £7 per day, even for hotel guests. Breakfast was okay, and the pool facilities were good. There also appeared to be confusion with taxi bookings at reception, with several guests left waiting without transport. Overall, while there were some positives, the experience means we probably won't choose a Leonardo Hotel again.

8/10

Excellent

26 Jun 2026

Shaun

Situated on the ground floor during a heatwave wasn’t great. We were left wondering if all the rooms in the hotel were full and perhaps they could have located us in a room with a window that opened.
The young man who served us for the evening meal was very attentive and very polite which was nice to see. Not so the staff at breakfast.

Partner

8/10

Excellent

24 Jun 2026

Helen

Good hotel. Room surprisingly cool despite hot weather. We did not have an air con room as non left but with 2 fans we slept well
Nice outdoor area in shad3 where we had dinner
Helpful staff

Partner

6/10

Pleasant

21 Jun 2026

Stephen Martyn

Ok for a stop on a journey.

8/10

Excellent

18 Jun 2026

Catherine

The hotel was a good base for where I needed to be and had nice relaxing swim in the pool.

Self

6/10

Pleasant

07 Jun 2026

Hiu

Friendly staff

Partner

8/10

Excellent

06 Jun 2026

Chris

Room very good and roomy bed comfortable

Self

4/10

Poor

02 Jun 2026

VISHWANATH

Good for what you pay for. Parking was good. But during the heat wave there is no AC

Partner

8/10

Excellent

25 May 2026

Naresh

Went during Bank holiday. I booked a room with double and single. Got bumped off which was very annoying.

There is not air-conditioning and rooms can get very hot.

Staff were generally good especially Matt.

Breakfast was average

Friends_and_family Friends

4/10

Poor

22 May 2026

Richard

At 06:30 each morning, individuals in other rooms would use the shower. The pipes proceeded to scream and hiss making it impossible to sleep past this time. I got to reception and it took about 20 minutes to check in with more computer clicks than I could count. I was told the room had not been paid for and now I need to check my bank to see if I have been charged twice. Breakfast was poor, the \"hot\" water for the tea was tepid at best, cheap sausages, over cooked bacon and scrambled egg with more milk than egg. The only pleasant member of staff was the cleaner. Won't be going here again and won't use hotels.com to book either!

Partner

10/10

Exceptional

16 May 2026

Anne

Lovely breakfast good selection offered

Family_with_children

10/10

Exceptional

13 May 2026

CHANEL

The breakfast was pleasant, the staff were what made it nicer

Friends_and_family Family

10/10

Exceptional

07 May 2026

Kat

The hotel is lovely and very convenient for Cheltenham x and the Spa is lovely

Business

10/10

Exceptional

27 Apr 2026

Lucy

We had a lovely stay and definitely be back staff are so helpful

10/10

Exceptional

23 Apr 2026

Matt

Good location, easy to get to and close to all local amenities. Staff were really friendly and helpful.
Leisure club is small and a little dated but fine for a nice relax.

Partner

8/10

Excellent

09 Apr 2026

sean

Friendly check in

4/10

Poor

05 Apr 2026

Salman

The view from the room was terrible. It was a concrete square with tyres. The furniture was plasticky. For the price really wasn’t worth it on top of that our sleep was disrupted by people fighting and the police being called. I wish I booked the Holiday Inn.

Partner

10/10

Exceptional

01 Apr 2026

Maria

Breakfast was delicious and fresh, as always.

Partner

8/10

Excellent

20 Mar 2026

Richard

A comfortable nights sleep.

Partner

8/10

Excellent

08 Mar 2026

Thomas

Ok hotel l. Great staff. In need of some refurb..

8/10

Excellent

08 Mar 2026

Thomas

Pool and changing rooms could do with some TLC

Self

10/10

Exceptional

03 Mar 2026

Catherine

Stayed at your hotel for the first time so we could visit friends & family in the area. We had a lovely stay and all the staff were very pleasant and helpful. Will definately stay with you again in the future.

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Brown

Nice

Self

8/10

Excellent

20 Feb 2026

Simon

Nice room, friendly staff

Self

8/10

Excellent

18 Feb 2026

Thomas

Staff are always excellent. Bar and food are good. Hotel rooms and pool could do with some TLC

Self

8/10

Excellent

18 Feb 2026

Alexis

It was a quiet tucked away room which I liked and room service was lovely. Great temperate and bedding. A few issues however, there was a small hair in bath it was slightly off putting but tp handled it with a quick flush. The major issue was the sink which was blocked? I’m unsure as I had to travel throughout my stay and leave; therefore was not able to raise this issue. However overall a nice stay. Breakfast and dinner was lovely. Would stay again regardless of issues.

Self

10/10

Exceptional

17 Feb 2026

martin

very clean and comfortable, friendly staff, easy location for getting to and from the motorway

Business

8/10

Excellent

13 Feb 2026

Caroline

Friendly staff, reception smells divine. Clean and comfortable room although it was a bit cool even with the radiator on full

Business

8/10

Excellent

13 Feb 2026

Ayesha

I travelled with my husband and friends couple. Room are quite good and clean, staff was really friendly and welcoming. My friend has infant so she asked for cot arrangements but it turned out very stinky and dirty. Breakfast was nice and delicious but not that much variety and options, was like basic buffet. Swimming pool was heated and jacuzzi was up to the mark but water was very cloudy and so much chlorine in it so we didn’t spend time much there. Otherwise overall experience was good 👍

Leisure Family_with_children

10/10

Exceptional

09 Feb 2026

Chris

Lovely hotel. Great staff.

Friends_and_family Friends

8/10

Excellent

07 Feb 2026

Shahin

It was a good size room , clean and comfortable beds

8/10

Excellent

01 Feb 2026

Elaine

The room eas clean and comfortable and the staff were friendly and helpful.

Partner

8/10

Excellent

28 Jan 2026

Melanie

Room was very clean. Bed was comfy. Shower was decent. Food was delicious. I marked it as good because even though I had checked in online the day before it still took nearly 10 minutes to check in and get my key at the desk. That was quite long when it had been a long day on the road. It was lovely walking into a warm room and the heating was on however, there was a fault with the radiator and I couldn’t turn it down so I melted throughout the night and don’t get a great nights sleep because of being too hot. Facilities were nice too.

Business

8/10

Excellent

25 Jan 2026

Joanne

Very friendly staff. Clean well equipped rooms

Friends_and_family Friends

2/10

Poor

25 Jan 2026

Lee

The whole experience was terrible I have already registered my complaint, the room
The stag the food all terrible this hotel has really gone down in quality

Partner

8/10

Excellent

22 Jan 2026

Tina

Nice gluten free options for breakfast

Business_and_leisure Self

8/10

Excellent

17 Jan 2026

Annette

Friendly and welcoming staff.

Partner

8/10

Excellent

15 Jan 2026

Thomas

Cold but extra radiator provided. Limited dinong menu.

Business Self

10/10

Exceptional

03 Jan 2026

Paul

Spotless large rooms, comfy beds. Great hotel & staff.

8/10

Excellent

01 Jan 2026

Sue

Room was clean and staff were helpful. Pillows were uncomfortable though.

8/10

Excellent

13 Dec 2025

Thomas

Staff are brilliant at this hotel. Bar is fine. Parking is plentiful but you oay for the privilege

Business

8/10

Excellent

13 Dec 2025

Thomas

Staff are great, rooms are noisy and tired. Annoying that you pay for parking despite the car park being enormous...

Business

8/10

Excellent

13 Dec 2025

Thomas

Staff are ace. Annoying you have to pay for car parking when you're literally staying next to a roundabout... I'd understand if it was centrally located.

Business

8/10

Excellent

13 Dec 2025

Thomas

Staff are always great at this hotel.

Business

10/10

Exceptional

08 Dec 2025

Zoe

Lovely staff - made the stay a pleasure

Business_and_leisure Self

10/10

Exceptional

27 Nov 2025

Neena

Room was lovely. We paid for breakfast but then changed our mind and they reimbursed us easily for it.
The pool was a bit disappointing since there were classes on so it was noisy but we still enjoyed the swim/ hot tub. Thank you.

Leisure Family

6/10

Pleasant

23 Nov 2025

Jasmeet

Room - but tired and dated. We were in the ground floor. Bit more lighting in the room would have been good too. Shower a bit dated.

Breakfast - ok buffet style, more fresh ordering options would have been good

Car park - charged £7/day felt unnecessary

Overall decent enough

Leisure Partner

8/10

Excellent

22 Nov 2025

S

Friendly and helpful staff.

Partner

10/10

Exceptional

18 Nov 2025

Steven

Great hotel with good facilities. Spacious and clean suite with traditional decor. Breakfast was good with the usual choice of breakfast items. Staff were pleasant and helpful.

Business

8/10

Excellent

12 Nov 2025

David

Only let down as I was told incorrect breakfast time and turned up after it had finished. Kind woman let me have some continental bits for which I was grateful.

Business Self

8/10

Excellent

01 Nov 2025

Andrew

Friendly staff

Friends_and_family Family

6/10

Pleasant

28 Oct 2025

Jack

Check in and check out was great, staff very polite.
Dinner - very poor and expensive
Breakfast - opened late but good choice
Room - basic, bad shower and bathroom fan stayed on all night with no off switch so poor sleep.

Business

10/10

Exceptional

28 Oct 2025

Helen

As always, the room was spotless, the staff amazing and friendly and the atmosphere great.

Self

8/10

Excellent

27 Oct 2025

Philip

I had made enquiries regarding accessibility to the swimming pool & changing rooms for peace of mind prior to our stay as I have mobility issues but these were unanswered.

On checking in we were put on the first floor despite the lift being out of order. We asked how many steps, the answer was just one flight which doesn’t answer the question. And in fact, it turned out to be two flights of stairs.

The Bar Grill Restaurant was understaffed on the first night resultung in long waits, no shows & refunds.

However, it's a lovely hotel in quiet surroundings. Very clean and nice decor throughout. The room was the same and also comfortable.

Good breakfast, good selection a nice food.

The big plus point was the staff, very friendly, polite & professional. They made the stay a good one despite the issues which wouldn't stop us returning.

Friends_and_family Family

6/10

Pleasant

25 Oct 2025

Kevin

Staff etc and room were all good. I think the quality of the food leaves a bit to be desired. I went to dinner for 19:30 hours so early. They had run out of a number of dishes. Ehat kind of establishment does not have enough food in for a Friday evening. Very poor

Self

8/10

Excellent

24 Oct 2025

Sandra

Good hotel clean and comfortable staff friendly but but not ideal for Wheelchair users

Partner

8/10

Excellent

23 Oct 2025

Qiying

great facilities and convenient location

Leisure Family

10/10

Exceptional

23 Oct 2025

Christine

Nice size room for 2 adults and 2 children
Excellent breakfast
All staff friendly and helpful
Lovely pool on site
Short distance by taxi or bus to town centre approx 10 minutes.

Friends_and_family Family

10/10

Exceptional

19 Oct 2025

Stephen

Lift and steam room not working.

Leisure Family

8/10

Excellent

17 Oct 2025

Andrew

All good apart from room was extremely hot!

Partner

8/10

Excellent

11 Oct 2025

Lisa

Room was comfy and clean. Early checkin which was great as we had a wedding to attend close by. Breakfast was good with great choices. Definitely recommend.

Friends_and_family Family

8/10

Excellent

11 Oct 2025

Thomas

Staff are always good. I find the rooms dark. In general need of a facelift.

Business

10/10

Exceptional

10 Oct 2025

Cb

Clean comfy spacious room and finished off my stay with a lovely swim

Leisure Self

10/10

Exceptional

05 Oct 2025

Donna

Excellent hotel. Would definitely stay here again. Staff were all excellent & very friendly. Breakfast & evening meal lovely. Only fault was 1 member of staff when checking in for which previous feedback was given who just wasn’t very friendly. But this didn’t spoil our visit & would definitely recommend this hotel.

Leisure Partner

8/10

Excellent

04 Oct 2025

Lalit

Would have preferred more lighting and proper USB ports for charging

Business Self

4/10

Poor

04 Oct 2025

Rachel

We asked for a standard room with a doble bed and we got a room with one doble and one single so we almost couldn't move in it. The unit had a strong chloride odor that was impossible to stand and the only solution that they presented was to spray the room with Febreze which made it worst.
The lift was out of order but nobody inform us about it
Not the best experience!!!

Partner

8/10

Excellent

27 Sep 2025

Thomas

I regularly stay at this hotel. Staff are friendly and helpful. Bar area is nice and food menu is good.
Pool, rooms and hallways could do with refurb but are ok. Shower curtains feel old fashioned now and plumbing is often noisy. There is also a general lack of AC in rooms and fans are insufficient replacement. In general its fine, hence my regular return.
One comment - car park charge of £7per night is extortionate, its not like they lack space.

Business

10/10

Exceptional

22 Sep 2025

susan

Convenient location. Great value for money. Room had everything we needed. Would definitely stay there again.

Leisure

10/10

Exceptional

07 Sep 2025

SANJAY

good hotel with good cleanliness

Business_and_leisure Family

10/10

Exceptional

05 Sep 2025

paul

Very clean, very welcoming place, great that they sorted us interconnected rooms, pool and spa were a great addition. Breakfast was amazing too.

Friends_and_family Family

8/10

Excellent

30 Aug 2025

Thomas

I regularly stay at this hotel and find it meets my needs.

Gym is good and the pool is a bonus, whilst it is small and could do with a refurb, nice enough for a quick dip after work. (Gym staff provide locks and towels for hotel guests)

On this instance I requested to stay on the ground floor as recent stays in rooms on the first and second floors and they were unbelievably hot. Ground floor room was fine and met my needs perfectly.

Bar is well stocked and food options plentiful. Staff always pleasant and welcoming.

Business

8/10

Excellent

27 Aug 2025

F W P

The reception staff didnt explain that the 20% discount food and drink coupon given to us does not apply to having breakfast. As a result we had to pay more at the hotel restaurant.

Leisure Family

10/10

Exceptional

27 Aug 2025

Duncan

Not suitable for older pedestrians.
Annoying lifts - always in use by staff and trolleys.
Bath/shower difficult for older guests
Otherwise excellent!!!

Leisure Family

10/10

Exceptional

26 Aug 2025

Tom

Reception staff Jenny was excellent throughout our stay, very helpful and professional, the room for three was fine and house staff did their job perfectly well. Gabby in the restaurant, where we ate on two nights of our four night stay was very personable and ready to converse with us
Overall a very enjoyable stay, thankyou

Leisure Family

10/10

Exceptional

24 Aug 2025

Benjamin

Staff were brilliant and there were nice, clean rooms. A very pleasant stay!

10/10

Exceptional

23 Aug 2025

Sukhi

Great last min booking

Last minute booking, standard family room for 3. Room was a decent size, comfortable beds. Only thing I would change is a longer shower curtain so it fits properly inside the bath. Used the the pool in the morning. All the staff we encountered were friendly.

Friends_and_family Family

6/10

Pleasant

13 Aug 2025

Linda

Staff very helpfulband apologetic for very slow service when ordering food and drinks.

8/10

Excellent

12 Aug 2025

Verified traveler

Amazing reception, great gym, perfect breakfast, but no air con and pillow (both available) quite big.

Business

10/10

Exceptional

04 Aug 2025

Ka Hung

Nice and consistent

Always won’t let you know. With air con.

10/10

Exceptional

22 Jul 2025

anthony

Great hotel close to M5.

Great hotel close to M5, easy access, clean with a great restaurant

Business

8/10

Excellent

21 Jul 2025

Dominic

Last minute stay, great place to stop.

Last minute decision, really friendly staff, clean and comfy room. Nice pool and spa. great location for Cheltenham or Gloucester. Highly recommended.

Partner

4/10

Poor

20 Jul 2025

Verified traveler

Rooms hit 27c with no aircon or ventilation, I know a lot of guest had the same issue.

Business Family

10/10

Exceptional

19 Jul 2025

Sheneela

I had a wonderful stay at the Leonardo Hotel in Cheltenham! From the moment I arrived, the staff were fantastic — incredibly friendly, welcoming, and always happy to help, which really set the tone for a relaxing visit.

The hotel itself was very clean and felt safe throughout, which I really appreciated. The leisure facilities were a great bonus and added to the overall comfort of the stay.

With the heatwave during my visit, I was also grateful for the number of fans provided in the room — it made a big difference and showed the hotel’s attention to guests’ comfort.

All in all, a great experience with excellent service, clean and well-maintained facilities, and a warm, welcoming atmosphere. I would absolutely stay here again and highly recommend it to others!

Partner

6/10

Pleasant

11 Jul 2025

Chris

It was Okay.

Hotel was okay, no air conditioning so room was very hot, had to leave the windows open so was noisy from the traffic.
No fridge in the room which would have been nice, also a very basic coffee and tea selection, no water in the room.
Also the room could have been cleaner.

Self

6/10

Pleasant

28 Jun 2025

Roger

Property was great, but unfortunately the restaurant seemed to be having a bad evening. It was very slow (approx 1 hr wait for food) and one dish was terrible. It was supposed to be a curry but I think they didn’t have it so they gave us what looked like frozen veg heated up with some spice mixed through it. They didn’t charge us for this dish later when we paid, but it spoiled our dinner for sure. The kitchen should have owned up to not having it rather than making up something else which wasn’t even close to being what was described on the menu.

Leisure Family

10/10

Exceptional

23 Jun 2025

sanjay

very nice and comfortable beds

Leisure Partner

4/10

Poor

23 Jun 2025

Emmanuella

I did not enjoy the trip. Unexpected additional cost. When it was paid gut. Booked a double room and got charged for a room for 3 people. No air conditioners. Really hot day so was hard to sleep with fans

Business Partner