Spa Court

United Kingdom , Cheltenham
cheltenham, 11 Bath St
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20 reviews shown

6/10

Pleasant

11 Mar 2026

Karim

Horribly noisy. People were loud all night. Yes, it's race week, and yes, they were drinking, but the walls did nothing to keep the noise out.

4/10

Poor

06 Mar 2026

Luke

Arrived at 19:00 and couldn’t get into the room until 22:30. Emergency number displayed at the desk no one would pick up.

10/10

Exceptional

05 Nov 2025

Paul

In the centre of town .Ideal for the racecourse.Easy access,pleasant and helpful staff

Partner

2/10

Poor

20 Sep 2025

Edward

Avoid at all costs

The room at Spa court was disgusting. See the attached phots. It was so bad we had to book into another hotel in Cheltenham. Hotels.com and the owner have refused to reimburse us and just offered a £25 one key cash credit. This is not the kind of service I would expect from Hotels.com.

Partner

6/10

Pleasant

13 Jul 2025

KATIA

This apartment in close to the pedestrian area in Cheltenham’s centre. While this means that it is close to shops and restaurants, it also means that parking is difficult and there is noise throughout the night. The lift is out of order (a detail which was never communicated or acknowledged) . The flat was clean and kitted with various amenities. The management are responsive to e-communication but their replies are abrupt and unhelpful. I spent 2 nights but got little sleep due to noise and a less than comfortable bed.

Business Self

2/10

Poor

02 Jul 2025

Kanwal

No working lift

I specifically chose this apartment as it had a life but the lift was not working during out three nights stay.

6/10

Pleasant

24 May 2025

Lovesh

Good studio

8/10

Excellent

02 Jan 2025

Niall

Great location

Great loaction, good ammenities. Not as clean as it should be and you could see layers of dust on top of the cupboards. Bed was on the soft side but comfortable.

Partner

8/10

Excellent

01 Dec 2024

paul

Very good, well equipped apartment in a central location.

4/10

Poor

27 Oct 2024

Robert

Would not return to this 'smelly' flat

The property had a strong smell due to high chemical smell in the en-suite. Not sure if the extraction fan in the en-suite worked as did not seem to reduce this smell.
This resulted in having to have the window open on a very lively busy street in centre of Cheltenham - which was really noisy. Thus, we both suffered poor sleep

Partner

8/10

Excellent

14 Apr 2024

Atiyeh

Accommodation is located centrally and has everything you need for a comfortable stay. Beds were clean and comfortable. Kitchen is a lovely space to come together with family. Add £13 per day for parking as the place has not its own parking. The place is clean but I gave it a 3 for cleaning because there were empty food boxes behind the desk in the main bedroom. Towels were clean but old . Communication was great and we will definitely go back again but will ask them to pay a little more attention to cleaning .

8/10

Excellent

04 Apr 2024

Mariana

Great

Parking is about 8am to 8pm
Quite complicate and expensive

Mattress are not really good in my opinion

Under the bed and the sofa was dirty

Overall it's ok very good location.

Friends_and_family Family

6/10

Pleasant

20 Feb 2024

Marcus

Awful mattresses.

The general facilities were good, but overshadowed by the awful mattresses that allowed us only a few hours of broken sleep when the springs poked you on an unsupportive mattress through the night.
On the Saturday after the first night when complaining I was told there was nothing that could be done before Monday which was our checkout day.
It was a very black mark on an otherwise decent room, but being able to sleep is really important as it did affect everything we had planned as we're so tired all weekend.

Partner

8/10

Excellent

18 Feb 2024

Kyle

General stay was good, hotel was nice and clean. However access was a pain due to the dedicated app they use to access the property. I never initially received the email for activating and nor did anothe couple. Which led to a bit of a wait. Stay lets quickly remedied this however.

Partner

6/10

Pleasant

11 Feb 2024

Emily

The only issue was the overwhelming smell of smoke when you enter the apartment. The actual property was great for what we were looking for. Close to the centre of Cheltenham, walking distance to lots of restaurants and plenty to do. Space was clean and comfortable but we could not get passed the smell every time we entered the apartment.

Leisure Partner

4/10

Poor

09 Jan 2024

Freedom

The property is a good property! However the tv was coming off the wall! The Wi-Fi didn’t work! The shower was blocked and water kept rising when taking a shower! We had to wait a while for the water to go down before the other person could use it! The kitchen sink was leaking

Business_and_leisure

8/10

Excellent

02 Apr 2023

Paul

Small but everything present. No instructions as to get heating on but we did get radiator working - towel rail not so much. Bed mattress not high end. The physical key fob in apartment did not open the door - phone key worked well.
Good central location.

Leisure Partner

10/10

Exceptional

24 Oct 2022

Alan

The perfect stay

A perfect stay really nice apartment with cooking facilities , washing machine iron etc. Also right in the heart of town with paid parking 5 mins walk away.

Partner

6/10

Pleasant

04 May 2022

Very noisy nightclub disturbance

First impressions were good. Neat little studio, modern decor, clean, well lit corridors, good entrance security system.
We were there for 4 nights. The bed was extremely uncomfortable - the two mattresses were terrible and need replacing. Also they were put together to make a double bed, but there was a hard raised ridge in between the two. The worst bed I have ever had in a hotel.
For 3 nights out of the four, we were kept awake until 4pm, as there is a nightclub adjacent to the property which had loud music blaring and people screeching and shouting in the street until well after the 3am closing time. Even though we were on the second floor the noise was extremely loud and intrusive. It is very unfair to let these flats knowing that this public nuisance is going to prevent any sleep whatsoever.
The kitchen tap unit was very loose, making it difficult to turn the taps on and off. This needs fixing. There was only one teaspoon, and only one dessert spoon.
The drain in the shower smelled bad all the time.

Partner

10/10

Exceptional

20 Mar 2022

Philip

Well appointment budget accomodation.

Spa Court is a well located property in Cheltenham, with pubs/bars within 1 minute, Brewery 1/4 5 mins away and Montpellier around 10 minute walk. The accommodation is ex student halls, but the apartment has enough for 2 people. The key system works well, and the staff allowed us to check in early without any fuss. Suited for friends imo or couples with a lower budget. Overall a very pleasant stay with zero complaints.

Friends_and_family Family