Name: Doubletree by Hilton Cheltenham Park
Address: Cirenster Road, Charlton Kings - Gloucestershire, ., Cheltenham, GL53 8EA, GB

8/10

Excellent

31 Jul 2026

Matthew

Room great size nice view of garden internal paint to skirting’s all chipped off bathroom ceiling flaky paint dead flies splatted on ceiling main room other than that great
Breakfast great

8/10

Excellent

29 Jul 2026

Gurjeet

Highlights:
Service & Staff: Staff members were attentive, friendly, and provided high-quality service. Housekeeping provided exceptional service by preparing special room decorations to acknowledge an anniversary celebration.
Dining & Location: The hotel features a desirable location and offers a varied breakfast selection.
Pool: The swimming pool facility met expectations.
Areas for Improvement:
Spa Facilities: Overall spa amenities are somewhat limited. While the sauna performed well, its capacity is small. The Jacuzzi was good once it started working. The steam room quality fell short of guest expectations.

6/10

Pleasant

21 Jul 2026

Yang

The toilet is too high, which is very unfriendly to people under 1.75 metres, and they can't even step on the ground. The sewer is too slow to drain. After taking a shower for a while, the water is almost waterproof.

10/10

Exceptional

20 Jul 2026

Simon

Our experience was great. a relaxing and enjoyable stay.
The room was the highlight: Air conditioned, large bed with feather pillows and duvet. Very comfortable.
Bathroom very clean and modern.

2/10

Poor

16 Jul 2026

Jason

The room I booked wasant the room I was given it shown a massive room in the pics when got there had a tiny actic room

Partner

8/10

Excellent

07 Jul 2026

Denise

It was fine

6/10

Pleasant

02 Jul 2026

DHANANJAY

Very small rooms. Not worth for money charged.

Friends_and_family Family

8/10

Excellent

30 Jun 2026

Nick

Check in was relatively poor, hotel journey from car park involved a number of stairs etc. AC in room excellent, but position of TV on wall made it difficult to watch and desk was cramped in corner, needs better layout.

Self

8/10

Excellent

28 Jun 2026

Anne

On arrival the check-in process was straightforward.
My room was ready before 3pm, but I soon discovered that the ac wasn’t working.
The reception staff were very helpful, they explained that there had been a power cut earlier in the day, which may have been the reason why it wasn’t working, however, within half an hour of reporting it, the ac was working working again.
I was disappointed that there was no fridge in my room, and minimal coffee packets.
It was a lot of money to pay for one night without these facilities.

Self

10/10

Exceptional

26 Jun 2026

Ann

Really enjoyed my stay here. Room was lovely and spacious, immaculately clean, super comfy bed, great shower and lovely toiletries and robes. Food delicious too. Can't fault it...excellent all round

Self

10/10

Exceptional

23 Jun 2026

Jenna

Staff were really friendly and helpful. Our room was lovely and breakfast was great. We were even able to take our little dog with us for breakfast as they have a private area for dogs.

Partner

6/10

Pleasant

22 Jun 2026

Sergio

The room was a great size and staff were helpful.The spa area, sauna and steam rooms were tired, dated and need of maintenance.
Breakfast was good. Just as suggestion to allow pets in the main area and make the smaller area for families with small children.

Pet

4/10

Poor

14 Jun 2026

Nicky

Very disappointed with the room. It didn't look like the photos at all. Very old, tired and warn decor. Not up to Double Tree standards.

The staff were very friendly though and the gym was decent.

Partner

6/10

Pleasant

13 Jun 2026

Paul

The stay was ok. The property is too far out of the town centre and the food offering was limited.

8/10

Excellent

09 Jun 2026

SUSAN

Room was very clean and had all the amenities to hand. Access to the soa facilities, pool, sauna was a great addition.
Bar a little pricey but comfortable.

Partner

6/10

Pleasant

09 Jun 2026

Rosalind

The first room was too far away from the hotel. Second room was much better although it wasn’t a king size bed that I requested and paid for.

Partner

10/10

Exceptional

07 Jun 2026

Valerie

Excellent all round. We will return.

Partner

10/10

Exceptional

05 Jun 2026

Tim

Very clean room with all of the amenities I was looking for. Air con and hot water with good pressure.

Staff was great.

Partner

10/10

Exceptional

04 Jun 2026

Lucy

The hotel is lovely, clean tidy and well cared for. Beds comfy, breakfast tasty, staff all really nice. Parking great too. Nice.

Family_with_children

10/10

Exceptional

31 May 2026

Durkhanai

Here’s a more natural and polished version of your review:

My stay at the DoubleTree by Hilton Cheltenham was fantastic. The room was spotless, comfortable, and well maintained. I particularly appreciated having an iron and ironing board in the room, as this is not something I often find in other hotels.

The complimentary bottles of water were a nice touch, and the tea and coffee-making facilities were excellent. The hotel offered a great selection of coffee and high-quality tea, which I really enjoyed.

Although I experienced a minor issue with the bathroom, it was resolved within five minutes, which reflects the hotel’s excellent customer service and attention to guests’ needs.

The hotel is a wonderful place to relax while also serving as an ideal base for exploring the Cotswolds and the surrounding areas. Its location is excellent, and the free parking makes it easy to travel around and visit nearby attractions.

Overall, I had a wonderful stay and would highly recommend this hotel to anyone looking for comfort, convenience, and outstanding service.

Friends_and_family Friends

8/10

Excellent

28 May 2026

Rodney

Hotel generally very good increased charges for breakfast and parking have to into account. Conveniently located Cheltenham a fine town plenty of places to eat and very clean.

Self

8/10

Excellent

19 May 2026

Natalie

We had a great time. Staff were friendly and the warm cookie on arrival was a nice touch.

6/10

Pleasant

11 May 2026

Lucy

Breakfast wasn't well stocked, swimming pool was OK but the showers weren't working in the changing rooms and the changing rooms were dirty.
Rooms were clean

Family

6/10

Pleasant

09 May 2026

Sharon

They do not cater for disabled people and we found the staff not helpful.On arrival nobody told you where breakfast was and evening meals were.
We had to walk round the road way to get breakfast as my husband finds it difficult to do stairs our room was up a flight of stairs so once he was down he stayed down.I don't understand why there is not a lift.Would not recommend this hotel to my friends.

Partner

10/10

Exceptional

07 May 2026

Lynne

Lovely room, no noise from other guests.
Breakfast was fantastic with everything all diets may need

Partner

4/10

Poor

06 May 2026

Khrys

Very grubby carpets, room smelled musty, decor weathered. Over priced and very disappointed and will never stay there again

8/10

Excellent

28 Apr 2026

Carl Spencer

First room over looked aircon units and smelt damp so changed rooms. Asked for firmer pillows and was offered bath towels instead. Finally got it right. Breakfast was great. Good choice and hot. Toaster as always one side brown the other near burnt. Bar staff excellent, fast service and friendly. The main dining room is another story. Asked if they had a table as we hadn't booked and was left waiting for 10 minutes. Left with no response so pretty poor. Ordered room service but so far down the corridor ot was barely warm. I general good hotel

Partner

10/10

Exceptional

26 Apr 2026

Chris

Great stay thank you, breakfast was lovely and the staff were very friendly

Friends_and_family Friends

2/10

Poor

26 Apr 2026

Hariharan

When we checked

10/10

Exceptional

21 Apr 2026

Andrew

Place was very nice, and the breakfast was good

Business

8/10

Excellent

14 Apr 2026

Elaine

Didn’t have breakfast, the rooms are lovely but there’s no lifts and everything is spaced out it was lucky we could park near our room and use the fire exit

Partner

10/10

Exceptional

11 Apr 2026

Stephen

Very nice and comfortable , staff were very pleasant

Friends_and_family Family

10/10

Exceptional

11 Apr 2026

Bina

It was a great stay and very well presented with a good selection of breakfast, bar food and drinks. The room was clean when arrived and staff are very friendly. Would recommend the hotel and I would come back. The room was a-bit small than excepted but overall a great experience! Thank you

10/10

Exceptional

10 Apr 2026

Andrew

Grear stay

10/10

Exceptional

10 Apr 2026

Mani

B

10/10

Exceptional

08 Apr 2026

Oliver

Lovely hotel, staff were extremely helpful and the facilities were brilliant. Will be back again!

Partner

10/10

Exceptional

07 Apr 2026

Julie

Lovely room. I don't like coffee bags, they are so weak. Facilities good. Bathroom tiles need grouting bleached. View not bad, I did expect a better view for a deluxe room but it was perfectly ok. But overall, very good stay and I would definitely stay there again.

Partner

8/10

Excellent

29 Mar 2026

Shaunna

Breakfast was lovely! Room was a little dated and not too functional. The kettle was on a table but if you wanted a tea/coffee you had to put it in your bedside table as there were no plugs anywhere else in the room! The bathroom had a sewerage smell which wasn’t great. Pool area

8/10

Excellent

21 Mar 2026

Rodney

It was clean good location good facilities staff friendly

Self

8/10

Excellent

20 Mar 2026

deborah

Breakfast excellent. Gym and pool area great. Staff lovely and very helpful. Rooms very clean. A few simple issues like no soap in the shower dispenser, light bulb by bed missing. Safe not working. All small things which should have been checked when the room was cleaned.
Communal bar area was not very clean. Saw an old slice of lime on the floor by patio doors and it was still there the following morning. The breakfast tables were not clean underneath ( the centre leg) it is a nice hotel just needs a little more attention. Sound proofing very good.

Friends

2/10

Poor

09 Mar 2026

Scott

Noisy room

10/10

Exceptional

08 Mar 2026

Trevor

A

Friends_and_family Friends

10/10

Exceptional

05 Mar 2026

Emma

We loved this hotel- room was spacious and very clean with lovely view over golf course. Nice bar and restaurant, nice breakfast and friendly staff. Easy parking. My only issue was the midgie insects around (like mosquitos) that seemed to find me several times in my room, and bit me all night. Such a small thing. My husband loved the gym and we had several swims and spas which is well run. Good location.

Partner

8/10

Excellent

28 Feb 2026

Darren

Large rooms with a massive TV. I don't know why it's so big. It would have been better if it was smaller but a smart TV.
The shower was weak but it all looked fairly new. So I dont know why it is lacking power.
The hotel is a good standard apart from the Spa changing rooms. It felt unclean and for some reason the men's changing area smelt like pee.
The pie in the hotel restaurant was ok but not worth the £18 and the pub almost attached is very basic for food but all both gave wonderful service.
All the staff where wonderful and the breakfasts buffet was good and in a nice setting where there was plenty of space and no overcrowding.

Partner

10/10

Exceptional

22 Feb 2026

Natalie

The room was absolutely spotlesss. What made the trip memorable was how every person was more than happy to go above and beyond to assist us, even with small things like proving water and warm cookies when we asked. Everyone was so welcoming and friendly, 10000/10 customer service

Partner

10/10

Exceptional

21 Feb 2026

Rodney

clean amenities y

Self

10/10

Exceptional

21 Feb 2026

Daniel

An all-round great experience. I loved the spa facilities. Oh, and I especially liked the cookie on arrival.

10/10

Exceptional

15 Feb 2026

Claire

Friendly staff. Lovely spa facilities. Breakfast included.

Partner

8/10

Excellent

14 Feb 2026

HANNAH

Yes all good

Partner

10/10

Exceptional

07 Feb 2026

Heather

spotless comfortable room with lovely view over the garden

Friends_and_family Family

8/10

Excellent

01 Feb 2026

Jessica

Staff all lovely and helpful! Bit disappointing that in 2026 with streaming compatible TV’s in the room the hotel has disconnected the feature! Overall lovely hotel in a beautiful location. Doorstep to the cotswolds

Friends_and_family Friends

8/10

Excellent

23 Jan 2026

Kathryn

N/A

8/10

Excellent

06 Jan 2026

SANDRA

We had problems with our shower, with broken handles, could not set the right temperature. The bathroom needs updating. On arrival, we were told they did I not have anything else available, which was not true. The Receptionist simply did not want to help…the staff at the Bar& Restaurant were very good & friendly. The food was very good 😊

Friends_and_family Family

10/10

Exceptional

06 Jan 2026

Mark

Very handy location on the outskirts of Cheltenham the staff were very friendly and helpful room was spotless even though the hotel inside is showing its age gym and pool were fantastic breakfast was really good wide selection of food.

Leisure Self

8/10

Excellent

21 Dec 2025

Luciane

Pet friendly

8/10

Excellent

18 Dec 2025

Julie

Great room,great staff.

Friends_and_family Family

10/10

Exceptional

06 Dec 2025

Sean

Boutique type Hotel.....i like it....a lot 👍

8/10

Excellent

01 Dec 2025

Natalie

Nice large clean room.

6/10

Pleasant

28 Nov 2025

Rosie

The staff were very friendly at check-in, the chocolate chip cookie was a nice little extra too! The reception area was lovely and overall the hotel looked nice however, unfortunately our room and bathroom were quite small with a few cleanliness/hygiene issues (e.g., hairs on towels) and some repairs needed in the room (bottom of the shower was coming away from the wall, paint peeling etc). Overall, it was a fine stay for one night as we were attending an event nearby but not sure I’d stay for much longer and do think it was quite expensive for what you get.

Leisure Friends

6/10

Pleasant

26 Nov 2025

Nour

The room was under the parking, no sunlight, and the hotel was old. The pool was very good and the spa.

Partner

10/10

Exceptional

25 Nov 2025

Jorden

The room was perfect amd the staff couldn't have been more helpful

Partner

8/10

Excellent

16 Nov 2025

Julie

Room was clean apart from the mould around the window. Staff were lovely. Breakfast was ok for people who ate full english and pastries. My gluten free station was just beige. The downfall was that it is advertised with room service and says 24hour. On the Friday I wasn't well so my partner stayed in with me and wanted something brought to the room but we were told that they had no staff for room service. He was then offered a bar snack but he would have to go and collect it and then he was told he only had twenty minutes to decide. He decided not to. He ended up ordering a deliveroo which really wasn't what he wanted at all.

Leisure Partner

4/10

Poor

13 Nov 2025

Rana

The room was great , but the breakfast was atrocious. Queuing up to get coffee with one machine broken and the staff in the restaurant with dinner serving was so appalling that we waited 45mins to an hour to get served. We had to rally around them but the fact that they wiped the bill was a nice bit of compensation.

Leisure Family

10/10

Exceptional

11 Nov 2025

Nika

We had very good time, nice spotless room, good food, really loved it. Spent really nice weekend

Leisure

10/10

Exceptional

07 Nov 2025

Simon

We had a great time-and what really stuck out was the reception staff and the massive help with how to stay

8/10

Excellent

02 Nov 2025

Kay

Clean comfy room. Spa could do with an upgrade, changing rooms were worn and a bit dirty

Partner

8/10

Excellent

29 Oct 2025

Eyub

The room was clean and spacious

2/10

Poor

28 Oct 2025

YUEN SUM

The car parking arrangement is the most terrible as it carried out some work and requested customers to move their car out before 9am the next day. And there is no parking lot around that area.
The hotel room shower enclosure is loose and almost fell down. No one goes to check before assigning the room to guests.
And it's a bit noisy as the next room was drilling something.
The swimming pool is very crowed, one lane closed for swimming lesson, water is not very hygiene.
Very unlikely to choose to stay this hotel again and recommend to others. It also affects my impression to all hotels under Hilton group. It's terrible experience

Leisure Family_with_children

10/10

Exceptional

28 Oct 2025

Ron

Our room was dog-friendly , as requested, very clean and spacious. No complaints at all.
The staff were all very polite, friendly and efficient. Really good!

Leisure Partner

10/10

Exceptional

23 Oct 2025

Mary

Lovely place

Leisure Family

8/10

Excellent

19 Oct 2025

Sandra

A good stay, the reception staff were attentive and our dog was made to feel welcome. The room was large, far larger than most hotels. We stayed in October the room was rather warm at night, we tried to get the air conditioning running but no luck. I was told the following morning that it was only available in the Summer. Parking on site was good, no issues finding a space in the weekend we stayed. All in all a very good value stay.

8/10

Excellent

19 Oct 2025

Satnam

Breakfast and staff very good

Leisure Partner

8/10

Excellent

19 Oct 2025

Jacque

Very convenient, staff are friendly and room is very clean.

Leisure Pet

8/10

Excellent

19 Oct 2025

Robert

Good hotel. Premium rooms spacious and quiet. Good breakfast choice. Swimming pool, hot tub no control and off more than on), steam room , sauna, spa treatments. Good spot for Cotswold trip

Leisure Family

10/10

Exceptional

18 Oct 2025

Caroline

Lovely hotel , great cosy room up in the roof, could hear tawny owls. All staff really helpful , ate in evenings which was all good

Leisure Partner

10/10

Exceptional

18 Oct 2025

Rodney

breakfast v good was not free ? Hotel excellent as always staff good friendly etc

Self

10/10

Exceptional

13 Oct 2025

Geraint

E

8/10

Excellent

13 Oct 2025

Vera

We had a lovely stay. We arrived earlier than expected but used the leisure facilities, unfortunately no disabled changing room only disabled toilets. We later checked in. We had stayed here previously and we were aware of the amount of stairs. As I have a disability we asked for a room which was more accessible. We were give a upgrade to room 405 and able to park close to the room, no steps or stairs. Room spacious and clean, very comfortable bed. There were bath robes but no slippers. Location and parking excellent, easy drive into Cheltenham. Breakfast was excellent except that the uncut bread was not replenished, no decaf cappuccino in the drinks machine. There was cooked meats but no tomato or cucumber available. We would definitely stay again.

Partner

10/10

Exceptional

13 Oct 2025

Keith

Excellent staff - very helpful and supportive

Friends_and_family Family

10/10

Exceptional

07 Oct 2025

Lesley

Room lovely spacious & clean
Swimming pool really nice

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Mrs Kathleen A Vane

Look forward to our next visit all A1 in our opinion

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

Florian

Liked the heated towel rail

Leisure Partner

10/10

Exceptional

15 Sep 2025

Michael

Great room location and breakfast

Friends_and_family Family

10/10

Exceptional

15 Sep 2025

Krishna

Really lovely staff, and pet-friendly! Great stay for us.

Leisure Family

8/10

Excellent

09 Sep 2025

Howa

Comfortable stay, and helpful and friendly staff.

Friends_and_family Family

8/10

Excellent

08 Sep 2025

Serena

Lovely hotel and pool spa facilities, nice touch to receive cookies as we checked in although we had to ask for them! I was surprised to be charged a service charge when ordering drinks at the bar! And the water temp kept changing when showering, didn’t use the restaurant but the clock tower next door offered very reasonably priced meals.

Partner

8/10

Excellent

08 Sep 2025

William John

Friendly and welcoming staff.
Room comfortable and clean with good furniture, large Tv and pleasant outdoor outlook.

Leisure Partner

6/10

Pleasant

07 Sep 2025

David

Service Delivery

The hotel and facilities were very good. The staff were excellent and worked very hard to make our stay perfect. However I booked a meal in the restaurant for 20:00 and was still waiting for starter at 21:15. In the end I cancelled the mail course. The following day for breakfast I ordered an omelette and this took over 45 minutes to be served. And finally when checking out it took over 20 minutes due to lack of staff.

Partner

10/10

Exceptional

07 Sep 2025

Donna

The staff were helpful, professional and friendly. The spa was a lovely addition, very quiet and relaxing. Food was good quality and the room was comfy. We really enjoyed our stay

10/10

Exceptional

27 Aug 2025

Anna

Staff were great, property and location good. I didn't manage to get a cookie at check in but would definitely go back.

Partner

8/10

Excellent

22 Aug 2025

Paul

Good hotel would stay again if price is right.

Leisure Partner

8/10

Excellent

19 Aug 2025

Larry

Large comfortable room with large TV and super shower room/WC. Nice warm pool. Easy access to Cotswolds.

All hotel EV chargers out of service. Found fast chargers elsewhere. Room was a long walk from reception: room numbers over 299 a significant walk from reception/ dining/ pool including up and down stairs when going back and forth. My rating is 8 out of 10 overall.

Leisure Partner

8/10

Excellent

19 Aug 2025

Paul

great stay

Great stay. The shower was not very strong though.

Friends_and_family Friends

8/10

Excellent

18 Aug 2025

Sheela

Need more food options, breakfast was excellent, need better menu for dinner.
Bed very comfortable
Good internet
Good travel access to all locations.

Leisure Family

10/10

Exceptional

17 Aug 2025

Matt

The hotel was very clean and the room was great. The staff in the dining room were fantastic and went above and beyond.
Well Done.

Leisure Partner

8/10

Excellent

16 Aug 2025

Rachel

Helpful members of staff, nice room, great vibe.

Friends_and_family Family

8/10

Excellent

14 Aug 2025

Verified traveler

Stay August 2025

Food options at the lounge are limited and the key to the room stopped working. Bed was comfortable

Partner

6/10

Pleasant

13 Aug 2025

TRACY

The staff were lovely; very friendly and helpful. However there didn’t seem to be enough of them, for example, we had lunch in the bar when we arrived as we were a little early to check in. Several others were also eating at the same time. We later checked in, went to our room, went for a walk and then returned to the bar (at least 1 hour later) and at least 3 tables had still not been cleared. We also had an issue with the toiletries in the bathroom, both the hand wash and shower gel were empty, we told reception but they were not refilled during our entire stay.
On a positive note, parking was easy and reasonably priced. There is a bus stop 200 yards down the road for easy access to Cheltenham centre.

Leisure Friends

10/10

Exceptional

13 Aug 2025

John

Clean and great service

Leisure Family

8/10

Excellent

12 Aug 2025

Andrew

Clean and welcoming. The spa area was busy and not as nice as I hoped