Name: Queens Hotel Cheltenham
Address: The Promenade, Cheltenham, GL50 1NN, GB

10/10

Exceptional

29 Jul 2026

Eurica

Really enjoyed our stay at the Queens Hotel! Beautiful building, fast check in/out, spacious and comfortable rooms with great amenities, delicious breakfast etc.

10/10

Exceptional

29 Jul 2026

George

Great location, large rooms.

8/10

Excellent

28 Jul 2026

Aaron

Room was clean, staff were really accommodating. Has breakfast which was really nice. Only thing I think let it down was the air conditioning was not cooling the room down at all which I really could have done with.

10/10

Exceptional

28 Jul 2026

Sindre A

Vi ville reise litt rundt i Cotswold, me falt veldig for denne byen og ikke minst hotellet. Hotellet var nydelig. Vi ble varmt tatt imot. Frokosten var eksepsjonell. Området rundt hadde gode barer. Området var fredelig med store vakre parkanlegg. Vi vil anbefale hotellet til andre som skal til cheltenahm.

Friends_and_family Family

10/10

Exceptional

26 Jul 2026

Paul

X

8/10

Excellent

26 Jul 2026

Louise

Air conditioning did not appear to be working in my room. I appreciated the fan provided but it did little to cool the room on the top floor of the building.

10/10

Exceptional

25 Jul 2026

Janis

Our stay was truly wonderful at this charming hotel. We arrived late and couldn’t find a restaurant open anywhere in town. Jack at the front desk and his staff went out of their way to fix soup and sandwiches for us in the bar. They were very helpful in suggesting an itinerary for a day trip in the Cotswolds as well. Our rooms were very nice and the location was very convenient. I would definitely recommend this hotel.

8/10

Excellent

24 Jul 2026

Vanessa

Lovely period hotel (the original Putin wallpaper in the stairwell is amazing)
Breakfast excellent, good choice of everything on the buffet table with food being replenished regularly
Bathroom needs improvement, it’s fine for an overnight stay but insufficient pegs, storage if you’re staying for longer. The same applies to the bedroom, great for one night but again if you’re staying longer the dressing table is totally taken up with coffee/tea paraphernalia and no drawer for personal bits and pieces. Bedside tables were just that - a table. However bed comfortable and an extra sheet was thoughtfully left out which was very welcome with the current heat spell

10/10

Exceptional

21 Jul 2026

Tom

Classical good looks and a fabulous location. I expected that meant I’d have to compromise with poor facilities and service- not at all. Ice cold air con and a big modern room

Family

10/10

Exceptional

20 Jul 2026

Simon

Great location, within 5 minutes walk great shops, restaurants and bars.

Partner

8/10

Excellent

19 Jul 2026

Hurdeep

We had a lovely stay here.

All the staff working here were brilliant. The front desk reception were incredibly friendly and helpful with all our queries, and all the people who helped us at breakfast were friendly and prompt with any requests we had.

The room itself was very comfortable, but upgrading to the Executive room wasn't worth the extra money over the Double room, unless you need room for an extra bed or to get dressed.

The hotel is very well located, a short walk from loads of great restaurants, bars, and a lovely park across the road. Another niggle was the £12 charge for car parking, for this price, parking should be included.

Overall, I would stay here again.

Friends_and_family Family

10/10

Exceptional

17 Jul 2026

David

Very helpfull staff, outside terrace dining was very good and the food at dinner and breakfast was very good as well. One nice youch was the provision of fresh milk in the minibar. Parking seemed expensive but the norm for Cheltenham.

Partner

8/10

Excellent

13 Jul 2026

Mark

Breakfast very poor both days
Closed the outside seating area (30d) and restaurant for a private party,they should think about the people staying in hotel o they did not.
Check out,come down stairs to reception you could not move for people and also outside on pavement.
+ Room was excellent plus the Bar staff was excellent.

Partner

10/10

Exceptional

13 Jul 2026

Fidel

Jack at the front desk was simply great. Helpful with every question we asked.

Friends_and_family Friends

10/10

Exceptional

12 Jul 2026

Allan

We enjoyed our stay. The hotel was lovely, our room was luxurious, spacious and clean. Handy location and just across the road from a lovely park

Partner

10/10

Exceptional

09 Jul 2026

paul

Beautiful room with extremely comfortable bed. Great location near a park with nice views and could not be more centrally location for walkabouts of the city, which is very attractive.

Partner

10/10

Exceptional

05 Jul 2026

MATTHEW

Lovely hotel with so much character and beautiful beer garden

6/10

Pleasant

04 Jul 2026

Petrina

Room only had one towel however room booked for two people. Called reception to request more towels - none came within hour so went out. When returned still no towels so called again. Car parking not included and needed downloading app etc, which wasn’t working. Staff quite rude when asked for help with app. Breakfast selection limited.

Partner

6/10

Pleasant

04 Jul 2026

Eshani

Room was nice but lacked the small things like shower cap, comb and even towels! Room phones are OLD and don’t call down to reception which was annoying!
No room service except sandwich which is poor. You could but 3 in Tesco for the same price

10/10

Exceptional

01 Jul 2026

Sue

I have stayed here many times so I know what to expect. It is everything you want a stay away, I wouldn't want to stay anywhere else when I visit my daughter in Cheltenham.

Self

10/10

Exceptional

28 Jun 2026

Candy

Great hotel with air conditioning and centrally located.

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

Nick

Absolutely lovely building and room was lovely, stayed in room 216, floor was very squeaky in certain areas and looked like a leak patch in ceiling when you walk in but didn’t put us off. Staff very friendly and helpful. Bar staff were excellent as was the very nice lady Phoebe on reception, she was lovely and welcoming , Breakfast was fabulous, had full English, small portions but very tasty, with a wide selection of buffet style breakfasts as well, cereals/ toasts ect. Would definitely stay here again due to its location but personally I think for what I paid it’s probably slightly too much but that could be for many reasons, IE time of year etc.

8/10

Excellent

28 Jun 2026

Richard

Apart from one fundamental thing our stay was faultless. The pet-friendly room was large and had plenty of space for a fold-out sofa bed for our daughter. The location is excellent for exploring Cheltenham and Imperial Gardens is beautifully maintained. We loved being able to use the swimming pool at Cheltenham Ladies College too.

The downside: the room was unbearably hot and the air conditioning system couldn’t cope. The hotel staff said that the system was struggling with the heat, but frankly, what’s the point of an air conditioning system that only works when it’s not hot..? This meant that the room was basically not fit for purpose. Eventually the staff found a spare tower fan but that didn’t really have any effect.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Colin

Faded glory but full of character.

Partner

8/10

Excellent

20 Jun 2026

Victoria

Fantastic location
Beautiful old features of the building
Bedroom is quite small ( double)
Lovely breakfast
Parking all day £17
Friendly staff

Partner

10/10

Exceptional

20 Jun 2026

Jayne

Everything in this hotel was excellent, we have stayed in many hotels but the Queen's takes a pride in all areas. Our room was very clean but we had a lady tap the door to check everything was good. Never had that before.
Excellent staff who are helpful and interest in their customers. Food was excellent, well cooked, using quality ingredients to perfection. As I am vegetarian I would like to see a couple more appropriate dishes on the menu.

Partner

10/10

Exceptional

14 Jun 2026

Nick

Queens is a lovely hotel, we used to stay at 131 but got fed up with the noise from below. Old school traditional hotel ideal location for town. As far as we are concerned it ticks all the boxes. We didn’t get the opportunity to eat there but I’m sure we will on our next visit. Joe on reception was very informative and friendly.

Partner

10/10

Exceptional

12 Jun 2026

Steve

Very clean rooms. Excellent barman named Max who was a credit to the hotel

Partner

10/10

Exceptional

08 Jun 2026

James

Immaculate, great location, friendly staff

10/10

Exceptional

07 Jun 2026

Vikki

Did not disappoint will definitely be back, thank you ☺️

Partner

10/10

Exceptional

02 Jun 2026

Jonathan

Beautiful hotel in a great location, room was lovely and spacious with a comfy bed! Breakfast the next morning was amazing too

Highly recommend this hotel!

Partner

10/10

Exceptional

02 Jun 2026

Kim

It was a fantastic place to stay!!

Family

10/10

Exceptional

31 May 2026

Martin

We had a great short break at the Queen’s Hotel. Perfectly located, with decent car parking and lovely large rooms. The breakfast was excellent and the free homemade cookies were a nice touch. Overall, a great place to stay for a family getaway.

Family_with_children

10/10

Exceptional

29 May 2026

Anne

All good. No further comments.

Partner

4/10

Poor

27 May 2026

Carl

The hotel needs to round off the handles on the room doors. Mine was razor-sharp and when I checked in the door handle cut my little finger halfway up its length. Since door handles are often handled by dirty hands, they are a vector for disease and it’s just a matter of time until the hotel faces a major lawsuit. The attached photo shows the length of the cut after four days of healing.

6/10

Pleasant

24 May 2026

Louise

Beautifully clean, large room, however, we stayed during the bank holiday heatwave and the air con wasn't working. A portable air con unit had been placed in the room but wasn’t enough for such a large space. Unable to open windows, so had a sleepless night due to the unbearable heat.

Huge room, great shower and very comfortable bed.

We also stayed for breakfast which was amazing!

Beautiful hotel just a shame that we chose a boiling hot weekend to stay.

Partner

10/10

Exceptional

24 May 2026

Jay

Grand Victorian hotel, showing its age a bit but full of character. Very good location in the centre of Cheltenham. Excellent restaurant for breakfast and dinner.

Self

8/10

Excellent

24 May 2026

Jay

Grand old Victorian hotel in the centre of Cheltenham. Showing its age a bit but full of character. Excellent breakfast.

Self

6/10

Pleasant

11 May 2026

Gerald

We never ate at the hotel it was less expensive elsewhere. Can’t complain except towels need to be renewed. Also hand soap would be nice.
Room noisy in the morning because of traffic.
Staff should greet customers coming in and out of hotel it’s part of your job!

10/10

Exceptional

09 May 2026

Henry

Really good stay right in the centre of Cheltenham.

Family_with_children

10/10

Exceptional

04 May 2026

Christopher

Lovely room - a bit too warm at times. Great location and staff were helpful n

Partner

6/10

Pleasant

02 May 2026

Genaro

While the room was large and bedding was good, the room was too warm. The heat is centrally controlled. The air conditioner could not adequately compensate. The place is old and as such floors slant and can be disorienting. Dinner menu was acceptable but not spectacular for the ambiance of the hotel.

Friends_and_family Friends

4/10

Poor

27 Apr 2026

Riley

The room was pretty dirty, hair on the bed and in the shower. The sheets were scratchy

10/10

Exceptional

26 Apr 2026

David

This hotel is well situated with a large car park.
The rooms are comfortable and a wonderful breakfast and very pleasant staff. Perfect.

8/10

Excellent

26 Apr 2026

Gareth

Good bits: location was brilliant. Parking was easy, fantastic sunny terrace. Big room.
Not so good bits - Room was hot and aircon was not working. Extractor fan in bathroom made lots of noise but wasn't working and full of fluff.
A bad leak in the room above cause water to cascade from the light fitting in the bathroom. Luckily it was directly over the shower tray so it didn't cause too much mess. The leak eventually tripped the electrics in the bathroom and we couldn't get a morning shower before we checked out.

Partner

10/10

Exceptional

21 Apr 2026

andrew

Cy

10/10

Exceptional

20 Apr 2026

Raj

Great hotel

Partner

8/10

Excellent

20 Apr 2026

GRAHAM

hotel is perfectly placed.
cooked breakfast could have been hotter

Partner

8/10

Excellent

20 Apr 2026

Casandra

In a really nice part of town. Breakfast was lovely, various selections and well maintained. The name is very fitting for the property, an older Queen like aesthetic. Staff was always pleasant and helpful. Room was clean and cozy.

Friends

8/10

Excellent

19 Apr 2026

Raymond

Right in the centre of things

Self

10/10

Exceptional

12 Apr 2026

Gary

East parking, lovely helpful staff and great location to walk to town.

6/10

Pleasant

11 Apr 2026

Paul

Disappointed that for what you pay and area that it’s in you don’t even get coffee in the room. Very poor

10/10

Exceptional

10 Apr 2026

Micki

Clean rooms staff was excellent and parking was easy breakfast excellent
Y

Partner

8/10

Excellent

10 Apr 2026

dave

the only real issue we had with the room was they had no place you put your fold clothes the room had only 5 hangers but no cabinet space . But the hotel is in a great location

Partner

10/10

Exceptional

10 Apr 2026

Richard

We had an executive room which was very spacious, the bed was very comfortable and the beverages and bathroom products of good standard. As the windows are single glazed there was some noise from traffic and local venues but the authorities obviously enforce noise restriction rules so this was not an issue during sleeping hours.
Parking is secure with plenty of spaces available when we were there over easter. The 2 EV charging points are a useful feature.
Breakfast is a continental buffet with a good range for a hotel of this size and a la carte hot options which were of a good standard.
The staff were clearly well trained, pleasant and helpful. One day we reported that the room maid hadn't replenished the coffee pods and milk in the room and the young chap from reception brought supplies up to the room immediately.

Partner

8/10

Excellent

09 Apr 2026

Andrew

Good location, electric charger in car park is not theirs and did not work.

Self

8/10

Excellent

06 Apr 2026

Janice

Stayed at the Qeens previously. The room we had was good. Nice and clean but a noisy bar on opposite side of road so not great Thought breakfast was expensive at £20pp

Partner

8/10

Excellent

06 Apr 2026

Alan

Great room , very clean, lovely staff. The only major let down was the breakfast The hot breakfast (which was not ) over pod dried up black pudding and sausage, the baca. Look like it had been left out o er hot lights for 3 hours .
Was luke warm , should have gone to a local cafe ! Very disappointed

Partner

8/10

Excellent

04 Apr 2026

Mel

Lovely old building and a really comfortable bed!

8/10

Excellent

04 Apr 2026

Bruce

Very enjoyable, quiet and very friendly staff all around.

Partner

8/10

Excellent

04 Apr 2026

Philip

While the room was comfortable, it was very warm and the air conditioning was not very effective and we could not really open the windows. Breakfast was good but some members of staff might have smiled more. We liked the bar but sometimes it was difficult to get served without going to reception to ask to be served. The more negative comments are very specific and, overall, we really enjoyed our stay at the Queen’s Hotel.

Partner

8/10

Excellent

30 Mar 2026

Mark

Great reception staff, helpful and professional.
Hotel is interesting and characterful. Comfortable well decorated room with decent linen.
Decent breakfast but porridge was a bit watery

A few downsides……

A lot of noise from the bar opposite until 11.30 and there is only single glazing because of its age.

Heating from the A.C. panel was slow in heating the room, however the central heating kicked in during the night and the pipes were noisy with the constant sound of running water in the room.

Shower in the morning was no more than a tepid trickle even when set to fully hot.

Grubby curtains and no nets in the room although other rooms had them. Wouldn’t stay again as there are plenty of options in this price range.

Parking expensive at £17 for residents.

6/10

Pleasant

29 Mar 2026

Jayson

Continental breakfast plus breakfast made to order

10/10

Exceptional

28 Mar 2026

Michael

Yes, excellent, Salmon and scrambled eggs were delicious!

Self

8/10

Excellent

20 Mar 2026

DAWN

Very comfortable stat large room. Spotless. Ideal location

Partner

8/10

Excellent

19 Mar 2026

Graeme

The location is great and it has a good car park that costs £17 per day. It is close to the bus stop on the Promenade and makes it easy to visit Gloucester, Cirencester and other places.
We enjoyed the breakfasts but Sunday lunch was disappointing.
The staff were good.

Partner

10/10

Exceptional

17 Mar 2026

Simon

Great location, stayed many time, always great.

Partner

10/10

Exceptional

16 Mar 2026

Hayley

Hotel was excellent. Staff were friendly, rooms were amazing, great location. Two minor issues - breakfast was lovely but didn’t quite get what we asked for (we must have confused them when asking for something slightly different to the menu). The other was the loud music until about 11.30 at night - the price you pay on a Saturday night in an old hotel with original windows! None of these were enough to reduce down from 5*! Definitely recommended

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Caitlin

Beautiful hotel, super nice staff, very comfortable beds, and great for walkability in town. Loved staying here!

Family

10/10

Exceptional

01 Mar 2026

Sam

Lovely hotel, friendly staff, great location. It would be perfect with some extra facilities and a thorough update in the bar area.

Partner

10/10

Exceptional

23 Feb 2026

Maddie

The bed was so comfy and the staff were lovely :)

Self

10/10

Exceptional

20 Feb 2026

Chloe

Very clean and comfortable

Partner

10/10

Exceptional

20 Feb 2026

Neil

Spotless room, friendly and efficient staff, secure parking and easy access to the town.

Self

6/10

Pleasant

15 Feb 2026

Gareth

The hotel is looking pretty tired. Although it is probably cheltenhams best hotel in terms of lovation its miles away in terms of standards

Partner

10/10

Exceptional

14 Feb 2026

Debra

Great

Partner

10/10

Exceptional

13 Feb 2026

Elizabeth

This hotel is fantastic. I chose it because it was in the perfect location, right in the heart of the Montpellier area of Cheltenham. Inside, it’s stunning and the staff are all so helpful. The room was clean and spacious, and we enjoyed having free bathrobes and slippers. Whilst you can hear other hotel users, it’s an old building so just part of the character. Parking is available in a decent sized car park next to the hotel. You have to pay, but it’s secure and convenient.

Leisure

10/10

Exceptional

09 Feb 2026

David

Everything was excellent. Very nice bedroom, comfortable
bed. Very pleasant staff and a wonderful breakfast.
The large car park is the best as well.

Leisure Family

10/10

Exceptional

09 Feb 2026

Lorraine

Absolutely..lovely clean room..everything was brilliant as always when I stay at rhe Queens..Ill always chose the Queens whenever I come to Cheltenham!..Friendly loverly staff ..Just wish the lo
unge is free more often for guests to use !!

Friends_and_family Family

6/10

Pleasant

04 Feb 2026

Douglas

The room was slightly disappointing, cold, and had AC units outside the window which sounded intermittently like an idling truck which didnt make for a great nights sleep.
for a ge

Business Self

10/10

Exceptional

25 Jan 2026

Neal

Great location hotel smart and clean staff excellent

Partner

10/10

Exceptional

24 Jan 2026

pates

Amazing visit. Staff were amazing very happy

10/10

Exceptional

18 Jan 2026

David

.

Partner

8/10

Excellent

07 Jan 2026

Joe

Yes it was very good only problem room temperature was not very good room cold

6/10

Pleasant

06 Jan 2026

CEM

very cold room

Friends_and_family Friends

8/10

Excellent

03 Jan 2026

Ashkan

Room was clean and spacious and staff were polite. They turned off the heating at night though which made our first night unpleasant. Even though I called reception, I was provided only 1 electric heater which was not enough to heat up the room.But the next day I called again and they provided 2 more electric heaters that warmed up the room and the rest of the stay was perfect.

Friends_and_family Family

10/10

Exceptional

03 Jan 2026

Geraldine

Staff lovely. Food very nice.

Partner

6/10

Pleasant

02 Jan 2026

Robert

Noisy room, bar to small not enough seating areas.

Partner

10/10

Exceptional

31 Dec 2025

john

Lovely clean room with an excellent bed and modern shower. Lovely staff as well, and the hotel ideally placed for exploring the City

Partner

2/10

Poor

30 Dec 2025

Wayne

Overall, a poor experience and certainly not the claimed Boutique Luxury.

We paid for a 2 category room upgrade and got a room (223) that was very tired. Wallpaper peeling off the wall, stained furniture. The was no view at all due to textured toilet style windows and because it was an internal facing room of some metal bracing.

There was just 1 chair that had arms! 1 person had to sit on a small stool or the bed.

We should have stayed at the Hotel Du Vin for £40 less per night. We wouldn’t have needed to order bathrobes as some special treat.

Not worth £100, let alone £160.

The only positive was that it was close to better hotels and restaurants.

Partner

10/10

Exceptional

28 Dec 2025

Robert

Clean and comfortable room. Very enjoyable breakfast.

Self

8/10

Excellent

27 Dec 2025

Clifton

Hotel is in a great location on the centre of Cheltenham. The decor and facilities are a little tired in places. The Breakfast was the worst we’ve had in a long time, especially galling bearing in mind the £20 price tag. On the plus side, the staff were fantastic.

Leisure Partner

8/10

Excellent

27 Dec 2025

Mark

Staff welcome and helpfulness. Room was a good size,

Partner

10/10

Exceptional

23 Dec 2025

adrian

Hotel was great. Perhaps needed more breakfast staff. Food was served cold ish. Guessing not enough staff on. Otherwise everyone was very polite. 3rd time of staying and we will be back next year.

Leisure

10/10

Exceptional

23 Dec 2025

Alan

This was an interesting building. The staff were excellent.

10/10

Exceptional

16 Dec 2025

Amanda

Clean room, fab hot shower.
Breakfast was lovely - served by a happy smiley waitress - nothing too much trouble

Self

10/10

Exceptional

15 Dec 2025

Jane

Wonderful nights stay at The Queens as always .
Room was lovely, staff welcoming.
Great breakfast . Thank you .

Leisure Partner

10/10

Exceptional

15 Dec 2025

Debra

Yes

Partner

10/10

Exceptional

14 Dec 2025

paul

I

Friends_and_family Friends

4/10

Poor

14 Dec 2025

Michael

The room felt tired and needs an upgrade. The hotel is charging a premium and the room did not reflect that.

Christmas parties were ongoing so there was loud music. Feel that if they wish to host parties, the rooms should be soundproofed.

Loud music from nearby bars/hotels too. Not ideal when you have an early start!

Partner

10/10

Exceptional

10 Dec 2025

PHILIP

A pleasant stay at this hotel, we were provided with early check-in and a free upgrade to an executive room. Restaurant food was good and staff were friendly. We found our room fairly hot so had to turn down the radiators. The room had free drinks, which was a bonus.

Leisure Pet