HB
Half Board
Usually includes breakfast and one additional meal.
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8.8/10Excellent880 Reviews
Cleanliness9.2/10 9.2
Service9.0/10 9.0
Comfort9.0/10 9.0
Condition8.6/10 8.6
Location9.8/10 9.8
Neighborhood9.2/10 9.2
Amenities8.6/10 8.6
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Hotel Du Vin Cheltenham
In the stylish Montpellier district of historic Cheltenham, this Hotel du Vin features a French bistro. The luxury rooms have Egyptian linens, free Wi-Fi and air conditioning. Rooms at Hotel du Vin Cheltenham each have a plasma-screen TV with satellite channels.
The bathrooms feature designer toiletries and deep baths or monsoon showers. The Bistro du Vin serves modern European cuisine in intimate surroundings, and the creative menu includes quality local produce. Guests can enjoy fine wines in the elegant lounge or on the terrace.
The Hotel du Vin is set in a large mansion house, which features a grand entrance hall. Just a 20-minute walk from Cheltenham Spa Railway Station, Hotel du Vin is half a mile from the city center.
Free on-site parking is available on a first come, first serve basis for GBP 6 per night, and Cheltenham Racecourse is a 15-minute drive away.
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With a stay at Hotel du Vin & Bistro Cheltenham, you'll be centrally located in Cheltenham, within a 5-minute drive of Cheltenham Racecourse and Parabola Arts Centre. This hotel is 0.2 mi (0.4 km) from Imperial Gardens and 0.4 mi (0.6 km) from Cheltenham Town Hall.
Make yourself at home in one of the 49 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers.
Conveniences include phones, as well as desks and coffee/tea makers. Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Cheltenham? This hotel has 1098 square feet (102 square meters) of space consisting of conference space and meeting rooms.
Self parking (subject to charges) is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Green Tourism Program
Professional property host/manager
Property does not offer onsite COVID-19 testing
Property does not require health documentation at check-in
Pets allowed
Only dogs are allowed
Maximum number of pets per room 1
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Sanitization
Cashless transactions are available
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- One child 12 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
- Cashless payment methods are available for all transactions.
-
Special Instructions
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards and debit cards; cash is not accepted
- This property reserves the right to pre-authorize the guest's credit card prior to arrival.
- Cashless transactions are available
- Safety features at this property include a smoke detector
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately GBP 24 for adults and GBP 12.50 for children
- Self parking fee: GBP 10.00 per day
- Nearby parking fee: GBP 10.00 per day (328 ft away)
- Pet fee: GBP 25 per pet, per night
- Service animals are exempt from fees
- Rollaway bed fee: GBP 30 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
-
Spoken Language
English
Nearby attractions
Parabola Arts Centre
0.1 km / 0.1 mi
Imperial Gardens
0.4 km / 0.2 mi
Statue of Edward Wilson
0.4 km / 0.2 mi
Cheltenham Town Hall
0.5 km / 0.3 mi
The Brewery Quarter
0.7 km / 0.4 mi
Everyman Theatre
0.7 km / 0.4 mi
Cheltenham Art Gallery and Museum
0.7 km / 0.4 mi
Cheltenham Playhouse
0.8 km / 0.5 mi
High Street
0.8 km / 0.5 mi
Cineworld Cheltenham
0.8 km / 0.5 mi
Cheltenham General Hospital
1.2 km / 0.8 mi
University of Gloucestershire
1.3 km / 0.8 mi
Holst Birthplace Museum
1.3 km / 0.8 mi
Pittville Park
1.6 km / 1 mi
Petersfield Park
1.8 km / 1.1 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2025
- Total number of rooms: 49
- hotel
- American Express
- MasterCard
- Visa
- Small pets allowed (under 5 kg) not available in all roomsExtra charge
- Wheelchair-accessible
- Car parkExtra charge
- Key Collection
- 24-hour reception
- Check-in hour
Show 38 more facilities & services
- Check-out hour
- Mobile phone coverage
- Wi-fi
- Room serviceExtra charge
- Laundry service
- Multilingual staff
- Air conditioning in public areas
- Smoke detector
- Hotel safe
- Lift access
- Garden
- Terrace
- Luggage room
- Dining area: 1
- Clothes dryer
- Electric kettle
- Towels and bed linen
- Bar
- Restaurant
- Non-smoking area
- Air conditioning in Restaurant
- Conference room
- Meeting room
- Green Tourism
- Breakfast
- Breakfast buffet
- Breakfast served to the table
- Continental breakfast
- Hot breakfastExtra charge
- Breakfast a la carteExtra charge
- À la carte dinnerExtra charge
- Set menu dinnerExtra charge
- Breakfast and dinnerExtra charge
- No alcohol is servedExtra charge
- Vegetarian mealExtra charge
- Non-smoking establishment
- Minimum check-in age: 18
- Cash Free
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
BB
Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
-
SUITE STANDARDSUITE • STANDARD • 24 m²SUI.ST-11
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Du Vin Cheltenham
SUITE STANDARD
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST-11
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXEDOUBLE • DELUXE • 22 m²DBL.DX
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Du Vin Cheltenham
DOUBLE DELUXE
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Room type
- DOUBLE
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE KING SIZE BEDSUITE • KING SIZE BEDSUI.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Du Vin Cheltenham
SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: SUI.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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Room CLASSICRoom • CLASSICROO.AS
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Du Vin Cheltenham
Room CLASSIC
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: ROO.AS
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CLASSICDOUBLE • CLASSIC • 16 m²DBL.AS
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Du Vin Cheltenham
DOUBLE CLASSIC
Room photos
5 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 16 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Room type
- DOUBLE
- View / characteristic
- CLASSIC
Adult and child limits apply within the room's total guest limit.
Room code: DBL.AS
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARDSUI.ST
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Du Vin Cheltenham
SUITE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–8 • Adults: max. 8 • Children: max. 5
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
Room DELUXERoom • DELUXEROO.DX
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Du Vin Cheltenham
Room DELUXE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- Room
- View / characteristic
- DELUXE
Adult and child limits apply within the room's total guest limit.
Room code: ROO.DX
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 22 m²JSU.ST
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Du Vin Cheltenham
JUNIOR SUITE STANDARD
Room photos
7 photosSelect a photo to open the full-screen viewer.
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable
Photo unavailable Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 22 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Room type
- JUNIOR SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: JSU.ST
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Du Vin Cheltenham
JUNIOR SUITE KING SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–5 • Adults: max. 5 • Children: max. 3
- Room type
- JUNIOR SUITE
- View / characteristic
- KING SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: JSU.KG
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE DELUXE QUEEN BEDDOUBLE • DELUXE QUEEN BEDDBL.DX-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Du Vin Cheltenham
DOUBLE DELUXE QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- DELUXE QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DX-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CLASSIC QUEEN BEDDOUBLE • CLASSIC QUEEN BEDDBL.AS-QN
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC QUEEN BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Du Vin Cheltenham
DOUBLE CLASSIC QUEEN BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC QUEEN BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.AS-QN
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
SUITE STANDARDSUITE • STANDARD • 24 m²SUI.ST-14
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityHotel Du Vin Cheltenham
SUITE STANDARD
Room photos
4 photosSelect a photo to open the full-screen viewer.
Photos illustrate the room type; your assigned room may vary.
Room overview
Non-smoking room- Room size
- 24 m²
- Occupancy
- Guests: 1–2 • Adults: max. 2 • Children: max. 1
- Room type
- SUITE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: SUI.ST-14
Facilities with extra charge
- Wi-fi
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Hotel Du Vin Cheltenham
100
reviews shown
Jacqueline
The experience was absolutely amazing. The food was great, the staff was super helpful and available at all times. We cannot wait to return!
Loraine
Very clean room, lovely staff. Excellent breakfast and service. The room was well designed and had everything we needed. Loved the treat bag bed and bowl for our dog. She was a very happy girl. Plus despite a wedding celebration our room was very quiet all night. Highly recommended!
Ella
We had a fantastic stay and would happily return. The hotel was clean, well-maintained and had a lovely atmosphere throughout. The staff were all friendly, welcoming and always happy to help, making us feel looked after from check-in to check-out.
The room was comfortable and well-equipped, and the facilities were excellent. Breakfast offered a great selection, and everything was fresh and well presented.
Overall, it was a really enjoyable stay and excellent value for money. Thank you to everyone who made our visit so pleasant!
The room was comfortable and well-equipped, and the facilities were excellent. Breakfast offered a great selection, and everything was fresh and well presented.
Overall, it was a really enjoyable stay and excellent value for money. Thank you to everyone who made our visit so pleasant!
Ian
Forgot my washbag. Weighs about a pound. They want £40 to post it to me.
Timothy
Great location. Amazing breakfast.
Maria Joao
Room was nice and comfortable but not spotless. Velvet sofa was stained and coffee corner was dusty. We thought we were getting 2 bathtubs in the room according to photos but there was only one in the bathroom. Either the fridge or the A/C were quite noisy and sounded like there was a fish tank in the room. Amenities were good and breakfast was nice but overpriced.
robert
We stayed in one of the hotels premier suites. It was too big! The decor and design were dated and the lighting and airconditioning problematic. The huge bed had sheets that weren't fitted and the bedspread wasn't very clean and had hairs and dust in evidence. The shower was brilliant and it had 2 baths in the room
The door lock jammed when we returned for our second nights stay and the staff took 20 minutes to let us in, but were excellent in giving us free drinks while we waited in the bar.
Parking at the hotel is minimal and we paid for 2 days in advance at £10 per day. On the second day there was no room in the hotel car park, due to a wedding at the hotel. They refunded the second days parking charge.
Overall not a stay we will repeat.
The door lock jammed when we returned for our second nights stay and the staff took 20 minutes to let us in, but were excellent in giving us free drinks while we waited in the bar.
Parking at the hotel is minimal and we paid for 2 days in advance at £10 per day. On the second day there was no room in the hotel car park, due to a wedding at the hotel. They refunded the second days parking charge.
Overall not a stay we will repeat.
Christopher
Great hotel with great service.
Felicity
Booked the cheapest room as we were there for only one night to see friends for dinner. Requested a room with walk in shower (not over bath) as we are in our 80s. When we arrived we were told we’d been upgraded as a result to a deluxe which had a walk in shower and a big soaking tub. Bliss.
michael
Excellent Red wine
Claire
Great location for exploring Cheltenham
Mikki
Great room and location. We were very well looked after. Can’t wait for our next stay
jason
Great wine , great food and excellent service off Kate.
Michael
Lovely room, great food nice team
D
Everything was lovely
David
Excellent all round.
Chris
Good hotel
Martin
Enjoyed our stay
Benjamin
Beautiful room in a beautiful hotel. Junior suites are superb.
Martin
Excellent stay but the hotel was short-staffed at the time.
Gillian
Staff were incredibly hospitable and the hotel was great, very welcoming will definitely go back again for another visit
paul
Yes
Eddie
Excellent!
David
Good selection
Martine
The room was lovely, really nice and clean. The staff were fantastic. Especially as they rang me to say I left my EpiPens behind (I didn’t get the message until I was home sadly) but they were super prompt to let me know. On checking in the lady (can’t remember her name) went “oooh I’m meant to be going home, but I can check you in” my friend was being booked in at the same time.
Moira
In general a very nice place to stay. We have stayed here several times before. It is a treat to stay at this hotel.
However on this particular occasion we experienced a few maintenance issues. We were given a very pretty room but a little later discovered the TV did not work. The team were helpful but could not fix this so suggested moving to another room which we accepted.This room was initially cold but later warmed up. Unfortunately in the new room the kettle did not work so was replaced by the team. It is also worth noting that the hotel lift was not functioning.
This remains a very nice place to stay with helpful staff
but a little more attention to maintenance issues. The issues we experienced did not make for a relaxing experience and we have never before had any issues at this hotel. We enjoyed the breakfast and good WiFi.
However on this particular occasion we experienced a few maintenance issues. We were given a very pretty room but a little later discovered the TV did not work. The team were helpful but could not fix this so suggested moving to another room which we accepted.This room was initially cold but later warmed up. Unfortunately in the new room the kettle did not work so was replaced by the team. It is also worth noting that the hotel lift was not functioning.
This remains a very nice place to stay with helpful staff
but a little more attention to maintenance issues. The issues we experienced did not make for a relaxing experience and we have never before had any issues at this hotel. We enjoyed the breakfast and good WiFi.
Matt
Clean, comfortable, massive room. Huge bathroom and enormous shower!
Well stocked mini bar. Very helpful receptionists on check in and leaving.
Well stocked mini bar. Very helpful receptionists on check in and leaving.
Sally
The staff were excellent and the breakfast was excellent. However, the corridors looked a bit tired, needs a repaint and new carpet. My room was very comfortable, and based on staff, food and location I would stay again.
David
Lovely room, loved the roll top bath and the large bathroom. Bed really comfy. Staff really helpful and friendly . Breakfast was great value didn't need to eat till tea time. Will definitely be returning.
Myles
Perfect hotel in town
Great hotel very comfy bed 3rd night we stayed and going back in November
Timothy
Classy older hotel with a nice bar
Douglas
Close to shopping and dining. Helpful staff. More expensive than it should be though.
Joanna
I checked in. Receptionist was fsntastuc.
Alex
Lovely stay
Lovely clean room. Helpful and friendly staff. Shame the air conditioning unit was noisy and kicked in at 5am
Russell
A disappointing stay at HDV Cheltenham due to poor customer service. We were told 24 hours before our stay that, even as residential guests, we couldn’t get a table in the restaurant until late in the evening as it was full. 24 hours later they managed to “fit us in” at 6pm. The restaurant was barely 30% full when we arrived and remained that way until we left around 8pm - so quite why we were told tables weren’t available, I don’t know. They must lose so many bookings through incompetence.
The following morning, we were told we didn’t have late check out but could pay £15 for it - even though it was included in the specific package we booked, so I had to go to reception and prove it was included. No apology for their error or disputing that I had it included. So much for a relaxing lie in.
Finally, when I checked out, I was presented with a massive bill for a load of drinks that had been charged to my room by guests of the private event that was taking place the night before - even though I was clearly not part of the private event and specifically asked not to have a credit allowance on my account and to pay as I go. Why such a large amount of drinks were even allowed to be added to my room I don’t know and, again, no apology for their mistake.
Not the kind of customer service you expect at HDV. More like Fawlty Towers. We wouldn’t stay here again when other better options are available.
The following morning, we were told we didn’t have late check out but could pay £15 for it - even though it was included in the specific package we booked, so I had to go to reception and prove it was included. No apology for their error or disputing that I had it included. So much for a relaxing lie in.
Finally, when I checked out, I was presented with a massive bill for a load of drinks that had been charged to my room by guests of the private event that was taking place the night before - even though I was clearly not part of the private event and specifically asked not to have a credit allowance on my account and to pay as I go. Why such a large amount of drinks were even allowed to be added to my room I don’t know and, again, no apology for their mistake.
Not the kind of customer service you expect at HDV. More like Fawlty Towers. We wouldn’t stay here again when other better options are available.
Keith
One night stay on the way home.
Check in was slow because people were being shown to their rooms and it was not until a young woman came out of a back office that we were welcomed. Unfortunately the lift was not working so as a 78 year old man I had to carry our suitcase up to the second floor. Not good! The room was clean and all that we needed, the bathroom was large with a big shower and very hot water, but it was dark so putting contact lenses in was a challenge. Our stay was on a Saturday and the hotel was being used by family groups and so it was quite noisy in the public areas. There is little parking space and the bays are quite narrow. Dinner and breakfast were fine.
alan
Expected better
Lisa
Stayed here a few times now. Rooms nicely decorated and comfortable. We were upgraded to a better room free of charge which was a lovely surprise. Check in staff member was friendly and efficient. The only negative was the air conditioning temperature it the room could have been colder. The air con unit was struggling with the really warm temperatures and couldn't go any cooler. However, we still slept well so it was fine. Montpellier is a lovely area with lots of restaurants and bars nearby.
Juliet
Nice hotel, OK stay
Quick and friendly check in, bedroom spacious and well appointed - including an iron.
Bar service and ambiences amass very good , what key it down was the chaotic breakfast with no tables ready, poor service and explanation / greeting.
Stay was also let down by building work
Banging starting at 9 am on a Sunday !!
Bar service and ambiences amass very good , what key it down was the chaotic breakfast with no tables ready, poor service and explanation / greeting.
Stay was also let down by building work
Banging starting at 9 am on a Sunday !!
Clive
Very friendly staff, room fantastic, added bonus of free drink per night in bar if room not made up during stay
Margaret
Lovely hotel and good quiet road
Barry
Hotel du Vin, Cheltenham
While the hotel is comfortable and the staff are friendly, we were disappointed with the allocated room and its ensuite considering the cost. I appreciate a premium is necessary due to the location but, to be honest, the standard overall was little better than a Premier Inn or Travelodge.
Alan
I have stayed in this hotel a number of times and every time is better than the last.
I didn’t give a full 5 star rating this time as the lift was not working. Apart from that everything and everyone was 5 star and I definitely recommend anyone visiting Cheltenham to stay at the Hotel du Vin
I didn’t give a full 5 star rating this time as the lift was not working. Apart from that everything and everyone was 5 star and I definitely recommend anyone visiting Cheltenham to stay at the Hotel du Vin
Paulette
Our room was amazing! A large, beautifully decorated room with his and hers stand-alone baths! And a large walk in shower. Would definitely recommend.
We hope to go back.
We hope to go back.
Ali
If you like dirty rooms this is for you
What has happened to this place?
I have stayed in this hotel several times, but this will be my last.
The place is so dirty. Short staffed. I feel bad for the employees. The people who check you in also deliver your luggage, provide room service, and serve at the bar.
I have stayed in this hotel several times, but this will be my last.
The place is so dirty. Short staffed. I feel bad for the employees. The people who check you in also deliver your luggage, provide room service, and serve at the bar.
John
Hotel du vin is in an excellent hotel in a great location close to shops and centre. We upgraded to a junior suite planta room, which was very spacious. Breakfast was very good Park at front of possible it £10/ day
Ben
Disappointing
We’ve been loyal HDV guests for nearly 20 years, including our wedding at HDV Harrogate, and have always appreciated the quality—until our recent stay in Cheltenham.
After a 6-hour drive due to heavy traffic, we arrived at 7:05 PM, just five minutes after the Set Menu offer ended. Disappointingly, there was no flexibility or offer from the duty manager to check with the kitchen, so we dined elsewhere.
Later that night, we were kept awake by a loud noise (likely from an external vent or air system). At 12:15 AM, we called reception; they acknowledged the issue and moved us after 20 minutes—calling it an “upgrade,” which felt irrelevant at that hour.
We raised the issue the next morning and were told to expect follow-up or compensation, which still hasn’t happened.
Not what we expect from a premium hotel brand like HDV—more like a Travelodge experience at boutique prices. Really disappointing.
After a 6-hour drive due to heavy traffic, we arrived at 7:05 PM, just five minutes after the Set Menu offer ended. Disappointingly, there was no flexibility or offer from the duty manager to check with the kitchen, so we dined elsewhere.
Later that night, we were kept awake by a loud noise (likely from an external vent or air system). At 12:15 AM, we called reception; they acknowledged the issue and moved us after 20 minutes—calling it an “upgrade,” which felt irrelevant at that hour.
We raised the issue the next morning and were told to expect follow-up or compensation, which still hasn’t happened.
Not what we expect from a premium hotel brand like HDV—more like a Travelodge experience at boutique prices. Really disappointing.
Claire
Beautiful hotel. Our suite was amazing and the bed was extremely comfortable. Staff were fantastic and remembered you in following conversations. Definitely recommend.
Flavio
An excellent room awaited us, with a delightful bath/shower facility. A walk around Cheltenham, a lovely meal and our eyelids were drooping.
We went to bed earlier than ever before - and awake fully refreshed! A delicious full breakfast was there and we were on our way recharged and ready for the day. Excellent hotel - we will be going there again.
We went to bed earlier than ever before - and awake fully refreshed! A delicious full breakfast was there and we were on our way recharged and ready for the day. Excellent hotel - we will be going there again.
Joanna
We had a beautiful room
Philip
Great location
Verified traveler
shower above the bath needed a deep clean mould growing out of the noozles
other than that great stay
other than that great stay
Denise
The hotel was lovely and the staff were extremely helpful. Booked a junior suite which was well worth it and it was a great room. You won’t be disappointed. Lots of space and very comfortable. Great location too, only 10 minute walk to the shops and restaurants. The restaurant in the hotel was also really good.
Lydia
Really loved my room even if it was a bit of a trek up stairs to get to it. Bed and pillows extremely comfortable. Great coffee bags and tea in room. Nice shampoos and soap. Breakfast very enjoyable.
John
A very minor thing was missed in the room but immediately corrected. Thank you Hotel du Vin for an excellent experience!
Patrick
Classy Hotel w/great staff, location & quality.
One night stay on busy itinerary in from Spain (home) via BHX. Next day to LHR to fly to Brazil. Seeing my son (Bristol Uni Med student) on elective in Cheltenham for the evening.
Rob
Terrific and unique hotel
The river suite is amazing and just unique amongst hotel rooms. What a great stay.
Casper
Excellent stay
Beautiful and clean room. Excellent space and we really enjoyed our stay. The staff were helpful and friendly.
Sarah
Lovely stay
Great welcome at reception and clear instructions to our well appointed and comfortable room. We had a light dinner in the bar and Decima, who served us, was so friendly and efficient. All in all a delightful stay.
karl
Typical HDV experience
Typical HDV property so you know what to expect and centrally located
Bar/restaurant was a little soulless when we stayed but it was a Monday night. Menu was good and steak special good value
Nice rooms but be careful if you don’t like ground floor. We had one of the “best” rooms. But windows faced to the front car park. I would ask higher floor next time
Bar/restaurant was a little soulless when we stayed but it was a Monday night. Menu was good and steak special good value
Nice rooms but be careful if you don’t like ground floor. We had one of the “best” rooms. But windows faced to the front car park. I would ask higher floor next time
Paul
Another good stay
Another good stay here, all staff very helpful and friendly, room was excellent. Dinner was very good made very enjoyable again by our server, we remembered him from last year, very nice guy, looked after us well.
Mr
Luxury
Fiona
Lovely comfortable stay
From the very beginning the staff were polite and very helpful especially Conrad on Reception.
Lee
Hotel and food were great. Stay was affected by noisy room above us waking is at 2am onwards.
Claire
Excellent!!
Richard
Cheltenham Races Get Together
Great night with Friends following Cheltenham Races. Ideal spot. Friendly Staff. Spotless rooms
Alison
Pleasant stay helpful staff good room close to dining and shops
Malcolm
Fabulous hotel, staff in restaurant are excellent.
David
Lovely hotel great location friendly staff nice restaurant
NEIL
Great staey Great reception
Ben at Reception was outstanding and made us feel so welcome . he helped us to our room as the corridors etc were a little convoluted. Coffee and tea facilities were great .The Ferro rocher chocs were a special delight !
jason
Great experience
Excellent hotel just a short walk off Montpellier. Amazing staff. Great food at the Bistro Du Vin.
James
The hotel and room were nice overall with a friendly check in and customer service. I’m leaving a 4-star review because, on arrival, I was told that they were not taking food bookings because the kitchen was maxed out due to the Christmas parties that the hotel was hosting. I was told my best bet would be to order takeaway or go into town. For me that’s not acceptable; service should be consistent for paying guests over events being hosted.
Nick
Great location and service, would stay again
Excellent service, great location and very smart bar/restaurant area. Room was quiet but lights difficult to turn on (dodgy switches) and ac/heating didn't work despite prompt attention from the staff. Overall, great short stay, just need to take care which room!
Nicholas
Wonderful place and staff
Lovely hotel with a smashing bistro restaurant. Great service from all the staff. Wonderful breakfast.
Jacqueline
Comfortable,convenient location, friendly and helpful staff .
Peter
Comfortable stay
Good stay and welcoming
Felicity
Good hotel in central position
Lovely warm cosy room on a freezing night. Dinner was a bit chaotic. There were two very very noisy large tables of men, one of which had apparently been the since lunch. They were shouting non stop. The staff moved our (well behaved) table of seven to a quieter spot as nobody could hear themselves speak. The staff were very helpful and I felt a bit sorry for them having to deal with such uncivilised behaviour. Unfortunately the kitchen also had its problems as we had to wait well over an hour for our orders of one main each. It was well cooked and presented but most of us had lost interest by 9pm when it arrived. So, nice hotel, warm cosy room, pleasant staff and fellow guests from hell.
Gail
Great junior suite.
Byron
Good stay!
Wesley
Excellent service from Chorlatte and Nick in the restaurant and from Melanie at reception. Thank you for your kind assistance with directions to our next venue.
Jacqueline
Comfortable
The receptionist was very friendly and helpful. and gave us a warm welcome. The et seemed a little short staffed, and U gad ti ask for my coffee ti be changed ad it was lukewarm due ti a faulty machine. The waiter was very obliging and they then made it by hand which was far better than by machine,
The bedroom was clean and comfortable. My only criticism, and thus has happened before, is that the seals un the shower room need to be either cleaned or changed in a regular basis as they are mouldy and therefore not very hygienic. Pkease see picture.
The other criticism is no shower cap or body lotion are included in the price if the room which was £220.00 for one nights stay
The bedroom was clean and comfortable. My only criticism, and thus has happened before, is that the seals un the shower room need to be either cleaned or changed in a regular basis as they are mouldy and therefore not very hygienic. Pkease see picture.
The other criticism is no shower cap or body lotion are included in the price if the room which was £220.00 for one nights stay
Christopher
Absolutely amazing hotel, really nice room. Reception wasn't the most friendly and wasn't very helpful about parking. Otherwise would highly recommend. Service at Breakfast was first class and food was great.
Steve
Got an upgrade due to mobility issues, room was amazing and staff great
Emma
Gorgeous hotel. Really lovely. Room was gorgeous, very comfortable, lovely bathroom. Staff friendly and helpful.
Steven
Really nice hotel. Great location
Neville
Room and breakfast fantastic but case lift not working. Unable to access outdoor space behind hotel - all closed off.
Linda
The hotel was great with lovely helpful and welcoming staff. Rooms were good. The location is ideal for visiting the town. We were disappointed that, although we booked half board, everything on the menu had either a supplement or additional charge for fries or other usual accompaniments. The menu was limited. We had shnitzel but had to pay £4.95 per portion for fries to accompany it as it only came with leaves etc. In addition to that, there was a service charge of £8.00. Therefore, a charge of £17 extra although we had already paid for half board. I can’t see anywhere on the booking where this was explained. This trip was a gift for our anniversary but the charges left a sour taste. However, I would stay here again but not use the bistro for our evening meal as there are cheaper and better places in town. Breakfast was fine.
Alexander
Great room
Joany
Lovely Hotel Chain!
Good food and service. Great hotel chain we stay in them all over the UK. Paid for dinner bed breakfast but menu choice very limited and Suppliment cost for food we thought too expensive. Enjoyable stay. Would recommend
karen
Great hotel, comfortable with first class service
Convenient location In Montpelier. We had a super king deluxe and the room was lovely, spacious and comfortable. Only minor point is that it is a little dark and the full length mirror should be on a wall with a plug so anyone using hairdryer or straighteners don’t have to stretch lead across the doorway.
The staff at reception, bar and restaurant were all really friendly, efficient and helpful. Breakfast was great, lots of choice and everything we had was good
I would definitely stay again
The staff at reception, bar and restaurant were all really friendly, efficient and helpful. Breakfast was great, lots of choice and everything we had was good
I would definitely stay again
Jacqueline
Requires improvement
Staff were friendly and obliging. However, the lighting in the bedroom did not work due to an over loaded dimmer.This has also happened on a previous stay to this hotel
The breakfast was disappointing. Firstly cold coffee from the machine. Wrong order delivered, then had to wait for correct order which when served was overcooked, very small, anaemic looking boiled eggs accompanied by cold dried toast.
The shower seal in the bathroom needed to be cleaned as there was mould. This was also evident in our last stay in this hotel. This am a shame, as these points could easily be rectified and
really let the hotel down.
I mentioned this throughout our one night stay, and to the receptionist on checkout . The receptionist was very pleasant and apologetic and deducted the cost of car parking as compensation.
We have stayed at this hotel on numerous occasions over the past 8 years, and do feel that standards have slipped, although prices have risen .
The breakfast was disappointing. Firstly cold coffee from the machine. Wrong order delivered, then had to wait for correct order which when served was overcooked, very small, anaemic looking boiled eggs accompanied by cold dried toast.
The shower seal in the bathroom needed to be cleaned as there was mould. This was also evident in our last stay in this hotel. This am a shame, as these points could easily be rectified and
really let the hotel down.
I mentioned this throughout our one night stay, and to the receptionist on checkout . The receptionist was very pleasant and apologetic and deducted the cost of car parking as compensation.
We have stayed at this hotel on numerous occasions over the past 8 years, and do feel that standards have slipped, although prices have risen .
Jacqueline
Requires improvement
Staff were friendly and obliging. However, the lighting in the bedroom did not work due to an over loaded dimmer.This has also happened on a previous stay to this hotel
The breakfast was disappointing. Firstly cold coffee from the machine. Wrong order delivered, then had to wait for correct order which when served was overcooked, very small, anaemic looking boiled eggs accompanied by cold dried toast.
The shower seal in the bathroom needed to be cleaned as there was mould. This was also evident in our last stay in this hotel. This am a shame, as these points could easily be rectified and
really let the hotel down.
I mentioned this through tour one night stay, and to the receptionist on checkout . The receptionist was very pleasant and apologetic and deducted the cost of car parking as compensation.
We have stayed at this hotel on numerous occasions over the past 8 years, and do feel that standards have slipped, although prices have risen .
The breakfast was disappointing. Firstly cold coffee from the machine. Wrong order delivered, then had to wait for correct order which when served was overcooked, very small, anaemic looking boiled eggs accompanied by cold dried toast.
The shower seal in the bathroom needed to be cleaned as there was mould. This was also evident in our last stay in this hotel. This am a shame, as these points could easily be rectified and
really let the hotel down.
I mentioned this through tour one night stay, and to the receptionist on checkout . The receptionist was very pleasant and apologetic and deducted the cost of car parking as compensation.
We have stayed at this hotel on numerous occasions over the past 8 years, and do feel that standards have slipped, although prices have risen .
Brian
Well located but expensive. The “deluxe” room was not. Did not like having a bath in the same area as the bed - it should be in the bathroom - personally I would have preferred a sofa to relax on.
Stephen
Great hotel
Our 2nd time at this hotel and it didn’t disappoint. Great location, good rooms and service. Luxury feel.
Fred
Good stay.
Beautiful hotel, excellent service, helpful staff.
Jenny
Amazing team!
Beautiful hotel with an amazing team and service!
The gentleman on reception was so helpful, he spent lots of times going through places to see and things to do in Cheltenham. A great first impression of the hotel!
The gentleman on reception was so helpful, he spent lots of times going through places to see and things to do in Cheltenham. A great first impression of the hotel!
Helen
The hotel overall was very good, and staff were generally very helpful. Although scope for little improvements.
We took a late breakfast for practical reasons and whilst we were down for around 9:30, approaching 10, things were being cleared away and coffee saucers for eg not replenished.
The room was spotless and as per photos. Bathroom was exceptional. But the garden and seating area didn’t look at all cared for and the tables were not cleaned for the duration of our visit.
We took a late breakfast for practical reasons and whilst we were down for around 9:30, approaching 10, things were being cleared away and coffee saucers for eg not replenished.
The room was spotless and as per photos. Bathroom was exceptional. But the garden and seating area didn’t look at all cared for and the tables were not cleaned for the duration of our visit.
Steve
Perfect anniversary stay
My wife and I stayed two nights in the De Trafford suite celebrating our wedding anniversary. Ben in reception was very warm and helpful, gave us a complimentary drink, a map and explained the local area. The room was exceptional, very clean and airy with a huge and very comfortable bed. The air conditioning was much appreciated as the weather was very hot. The cooked breakfast was excellent although the continental range was somewhat limited, but this was fine as what was available was very good quality. George in the restaurant was incredibly polite and efficient and always had a sunny smile for the guests. The hotel is in a very quiet and attractive area while still only being a 10 minute walk from town.
Harry
Great location, superb breakfast
Janice
Tasteful hotel in great location
The decor in this hotel is traditional and very tasteful. The room was a good size. The odd things is that there is a bathtub in the bedroom, in front of the window. Why I don't know as there is a very good sized shower area in the bathroom. There was an expresso machine, and a kettle for tea/coffee, and biscuits and chocolate. Very nice. I only wish the lighting was better, in the bathroom and by a mirror (for applying makeup). Also I wish there had been a sheet --the duvet is nice but in summer it was too much, but there was no light coverlet or sheet. There were many electrical outlets which was much appreciated.
Location & surroundings
Hotel Du Vin Cheltenham
Parabola Road, United Kingdom, United Kingdom
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Hotel Du Vin Cheltenham
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