Name: Citrus Hotel Cheltenham by Compass Hospitality
Address: Wellington Street, Cheltenham, GL50 1XZ, GB

10/10

Exceptional

28 Jul 2026

Widun Mathesha

Not 100% clean but clean enough I guess. Continental breakfast was not superb but it's okay. Checking in and out was very easy. Amenities were perfect for me. WiFi , smart TV, bath tub..etc

10/10

Exceptional

27 Jul 2026

graham

really good location and comfortable rooms

10/10

Exceptional

24 Jul 2026

Irene

Clean room, close to city centre

10/10

Exceptional

23 Jul 2026

Colin

The hotel is situated a short walk to the town centre, and there’s plenty of food and drink nearby. Parking is cramped for the larger car, I’m glad my discovery suspension could be lowered but got in well enough, the room I had was huge, I’d booked to stop over with my grandson to go to an air show (cancelled) so travelled on my own, but the room would have been great for a family to stay in as it had a self contained kitchenette, no problems with facilities or cleanliness, staff were polite and efficient, I didn’t use the breakfast facilities

10/10

Exceptional

17 Jul 2026

John

For the money, this has to be the best value in town. Will definitely stay again.

Friends

6/10

Pleasant

16 Jul 2026

Nicole

The place is fine enough. Beds and sheets are new. There’s carpet everywhere which looks old and there’s no AC. The fan provided is pretty small. But it’s a fine place to sleep in. I wouldn’t hang out there given cute pubs and stuff around

Partner

8/10

Excellent

16 Jul 2026

Aggie

Good value for money.
The room was clean
The reception staff were friendly & helpful
Some chips on furniture in the room but this doesn't effect your stay

Partner

6/10

Pleasant

14 Jul 2026

Olanike

There was no British breakfast, no protein on the menu and no Air conditioner in the room,

10/10

Exceptional

12 Jul 2026

Paul

Good location, clean room and nice staff.. all good

Friends

10/10

Exceptional

12 Jul 2026

Mariam

Happy with our stay nice room easy parking
And helpful staff especially Phil on reception

8/10

Excellent

05 Jul 2026

Elizabeth

Quite basic but clean, fluffy towels and tea/coffee making facilities. No aircon but there was a fan available and it was surprisingly quiet so we were able to sleep with the windows open. The properties behind the hotel, which our room faced, were being renovated so I imagine that could be noisy if staying during the week but we were there at weekend and it was surprisingly silent. There is underground parking at the hotel but that was full, however we parked in the Rodney Road multi-storey car park overnight and only cost £16. All very central.

Friends

8/10

Excellent

05 Jul 2026

Lesley

Hotel room clean and comfortable . Conveniently close to centre of town. Reception staff friendly and very helpful. The only disadvantage is no air-con in rooms but small fan provided. Luckly it was not during one of the hottest nights in the week , otherwise would not be comfortable to sleep with just one small fan on.

Friends_and_family Family

8/10

Excellent

02 Jul 2026

Ann

Great position for centre of town

Partner

8/10

Excellent

18 Jun 2026

Martin

Great situation with its own underground car park; not that easy to find on first lap, as I was alone, but just before the steps to reception on the left……£10 charge was is fine.
A bit tired from the outside and needs a bit of TLC, but room was fine and…..roomy!!
Breakfast not worth bothering with, as just cold Continental, but so close to town, so other options?
Great value for position and practicality; helpful SA gent on reception on arrival - would revisit for sure, but don’t use if trying to create an impression!!

Self

8/10

Excellent

16 Jun 2026

Rosamond

Parking good and efficient.
Breakfast adequate.
View non existent.
Very reasonable price
Bed very comfortable.
Minimum frills. What I expected for such a low price
Very convenient location for centre
Staff excellent.

Friends

8/10

Excellent

12 Jun 2026

Tim

I was in Cheltenham for a festival, so what mattered to me was a centrally-located hotel with car parking, decent bed & bathroom. All of which they have...along with friendly and helpful staff (always a bonus). The hotel was clean and quiet and provided a decent basic breakfast.
One point: car parking is limited, and would be challenging for anyone trying to put one of the big 4x4s so popular nowadays into one of the spaces.

Self

10/10

Exceptional

12 Jun 2026

Kevan

Great location and great value

Partner

6/10

Pleasant

11 Jun 2026

Diane

Well overdue for refurbishment.
Garage - car parking spaces very narrow. A squeeze to get in and out of our car. If no carparks are available in the underbuliding park, you can park around the back, which is outside.
Elevator - while there is an elevator from the garage to our accommodation floor, the door would start to close then retract. This happened on more than one occasion and took about 4 attempts before it closed.
Bedroom/Bathroom. We had 2 single beds. Both mattresses where lumpy and we could feel the inner springs. Our 3rd floor room had a cracked window - from almost top to bottom. The carpet is worn.
The shower is over the bath and the bath tap was missing its cover plate and had hair hanging from it.
If you dont mind hearing the noise from the main street which which was one street over, where the pubs and restaurants are, and then dont mind the noise/chatter/yelling from those who have left the pubs, then this hotel is ideal for you. Hotel us on a one way system.

Partner

6/10

Pleasant

11 Jun 2026

Ben

The room
Wasn’t too clean with mould around window frames and in bathroom.
Ok as a base for business travel but wouldn’t bring my family here. Noisy due to building works opposite

Business

8/10

Excellent

05 Jun 2026

Paul

The staff were very helpful and the room was a good size and well equipped. The secure underground parking was excellent.

Partner

10/10

Exceptional

30 May 2026

Kat

Staff are lovely. Perfect stay as always. Lovely big bed and clean bathroom. Thanks

Family_with_children

6/10

Pleasant

29 May 2026

Penny

The room was clean but very basic. It was hot weather and the room who was hot and stuffy. The entrance to the hotel was not inviting or in good order.
The location is good for centra Cheltenham

Self

10/10

Exceptional

21 May 2026

Christopher

Helpful and friendly staff on front desk, large room, big and very comfortable bed. very central location, parking underneath hotel at £10 a night. Decoration a little tired, but absolutely brilliant value overall, I will certainly stay there again the next time I'm in Cheltenham.

Business

8/10

Excellent

17 May 2026

Joan

Excellent location, friendly staff. Nice choice of milk for tea/coffee (full fat or semi skimmed)

Self

8/10

Excellent

16 May 2026

James

Clean room, comfortable bed and friendly helpful staff.

Partner

4/10

Poor

13 May 2026

Sue

This hotel was outdated, dirty window and parking was tight.
We wouldn't stay there again.
Everything was old,
A cupboard that said, cool me which should have had a fridge in. There was nothing there. No spoons with the tea and coffee. No-one would want to stay more than one night. Sorry I am so negative but we were thinking of staying at a travelodge and decided to stay there thinking we would be staying at a hotel. Unfortunately this wasn't a bit like a nice hotel.

Partner

6/10

Pleasant

06 May 2026

Mark

The Citrus Hotel is tired. It's seen better days (presumably when it was the Tax Office) and isn't really in great shape. The corridors have a peculiar odour. The lift doors refuse to shut. The bed was like a marshmallow.

On a positive note the receptionist helped us even though he'd clocked off, but that was only necessary because his replacement had gone AWOL.

Cheap enough, but really. Tell yourself that you deserve better. I won't be returning.

Friends_and_family Friends

8/10

Excellent

06 May 2026

Alison

Great location in the centre of town with adequate parking, albeit a little tight.
You get what you pay for, comfortable clean room. This was our 3rd stay.

Partner

10/10

Exceptional

05 May 2026

Yin Ming Michelle

Very good hotel.

8/10

Excellent

04 May 2026

Lisa

Central hotel at a good price

Partner

6/10

Pleasant

04 May 2026

PETER

Photos are misleading. The property is very dated and has an institutional, impersonal, and outdated feel to it. Decor is garish. Too many shortcomings to list: burnt carpet, no toiletries (despite listed) just basic liquid soap, rumbling plumbing, cracks everywhere. To the staff's credit, the bathroom was clean as were the sheets and fluffy towels. Location is very central, useful for a short business trip. Overall disappointing however, I would hesitate to return. For a town with such great culture, history, and festivals, this standard is not acceptable. The management of this property might consider spending a bit less attention to branding, and a lot more investment in the fabric of the property.

Self

10/10

Exceptional

03 May 2026

Brendan

Room was spotless and staff very helpful.

Self

8/10

Excellent

30 Apr 2026

Colin

Parking was flexible. I have a high top vehicle so could not get into underground car park so was directed to park at rear of the hotel.

Self

10/10

Exceptional

30 Apr 2026

Abhijit

Great service and hospitality

6/10

Pleasant

30 Apr 2026

Pauline

From the pictures on the web vs the hotel look itself, these are very different. I cannot fault the pleasant & helpfulness of staff. The room was clean and the bed was comfy. I had a good nights sleep.....BUT
The hotel was very very dated. It makes the well known low cost travel hotel appear 5 star luxury.
Eating area in hotel looked like a childrens play area (several small pink table tops & multi coloured sections on walls).
Continental Breakfast consisted of bread for toasting and not much else. There were approx 6 mini croissants and the rest of the container was empty. The orange juice container was virtually empty so draining bottle to get the remaining juice out.
Fruit bowl on window sill. Looked like it needed to be filled up as 4 small oranges in there.
Stairs to the hotel rooms were bare, however the stairs to the basement car park had carpet on them. I think that should have been the other way round for a better impression to customers.
My bathroom toilet seat was plastic and clearly not fixed in place. Loose hinge and off to right. No plug in sink so you could see the inside of the plug hole which wasnt pleasant when cleaning teeth.
Bath pop up plug was broken & didnt pop up. The bath filled up with water as you showered so standing in water you have washed in. I took the top of the pop up plug off and let the water go down but the underneath of the plug has soap residue that had built up.
Fridge cupboard but no fridge in there. Windows old. Outlook awful.

Self

10/10

Exceptional

27 Apr 2026

Phil

Central no frills dog friendly hotel. Good service, safe on site parking and clean basic rooms. Hotel central to pubs, eateries and shops.

Friends_and_family Friends

10/10

Exceptional

26 Apr 2026

Julia

This was very good value. The reception staff were friendly and helpful. I was allowed to check in early as my room was ready when I arrived. I had a pleasant room with everything I needed and a nice en-suite bathroom with a bath. The hotel is in a central location, but in a quiet street.

10/10

Exceptional

16 Apr 2026

Laura

Check-in was quick and easy and the person on reception was friendly. The room was quite dated, but spotlessly clean and had everything we needed for a comfortable stay. The location was great, with plenty of pubs and places to eat close by. I felt our stay was extremely good value for money.

Friends

10/10

Exceptional

11 Apr 2026

Donna

Great location, price and accommodation. Will certainly book again.
Great to have a car park too for guests.

8/10

Excellent

10 Apr 2026

Kay

Room was clean, staff pleasant and friendly, good location

6/10

Pleasant

07 Apr 2026

Roger

Central location for those on a tight budget

10/10

Exceptional

28 Mar 2026

Ian

Both the hotel and room was clean and fresh, everything needed for an overnight stay or longer. Equal to a premier Inn only considerably cheaper. Definitely staying here again.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2026

Mark

Great

4/10

Poor

14 Mar 2026

Ian

No bar

Partner

10/10

Exceptional

01 Apr 2025

Mark

Great stay brought to an abrupt end. Staff fantastic but not so convinced by their international paymasters.

Leisure Self

6/10

Pleasant

25 Mar 2025

Jennifer

The hotel was not the

Partner

10/10

Exceptional

04 Mar 2025

Akwasi

It was quiet and the check-in process was easy.

Leisure Self

2/10

Poor

02 Mar 2025

Verified traveler

Dirty.

Business

2/10

Poor

26 Feb 2025

Pete

Lime scale all round the bath, taps and up the tile also on the shower door.
Plug sockets loose near window
Large burn mark on electric heater
Mold on window seal
Bed didn’t smell clean
Would not pay £92 for what we got would not recommend

Leisure Family

8/10

Excellent

21 Feb 2025

Natasha

Able to check in early. Friendly staff. Lovely room. Onsite parking.

Another pillow each would have been good but it didn't detract from our overall stay.

Leisure Partner

6/10

Pleasant

19 Feb 2025

Anna

Would not recommend.

The hotel appeared dirty and had an odd smell. The room itself was not very nice. The windows were saturated with condensation which made the windowsill soaking wet which caused a damp environment. The bed was extremely uncomfortable and had a huge dip on one side. Also having a double room the beds pushed together was uncomfortable. The room was not clean, dirt on the bathroom floor and sink. The room was full of dust and grime.

Business

8/10

Excellent

15 Feb 2025

Sleiman El

This is a property I have recurrently stayed at over the years when visiting Cheltenham. The staff are friendly and accommodating; the rooms are remarkably spacious (even if not impeccably clean due to lack of daily housekeeping since Covid); and the hotel location is excellent -- walking distance from the town center, the town hall, the Everyman's theatre, and the pubs/restaurants. For travelers who are not overly fussy, this will be a comfortable hotel to stay at. If staying longer than a couple of days, you can request a room clean and a change of linen. Also, staff at reception usually hand out clean towels and other toiletries as needed. I hope this helps!

Leisure Self

6/10

Pleasant

11 Feb 2025

amanda

The Citrus hotel is really well located for the centre of Cheltenham. The service we received was good. When we arrived at the hotel we checked in easily and were located on the 4th floor which was no problem at all. When we entered the room we found it to be freezing cold. We could not see out of the window due to it being soaking wet with puddles of water on the window sill. There was a heater in the room that had not been switched on but was working. The spotlight above the television was hanging out of the ceiling and we also found that the sink in the bathroom did not drain away. The beds were comfortable and we experienced a good nights sleep with very little noise. On leaving the property there was a broken tile on the steps which I slipped on twice. There was a cone when we arrived to highlight where not to step but this was often either not in the right place or missing completely. The breakfast area had tables and chairs that were all plastic and felt a bit like a canteen but the breakfast itself was perfectly adequate.

Leisure Family

10/10

Exceptional

31 Jan 2025

Victor

Business Stay

Good hotel close to all amenities. Room comfy, great shower 😊 only issues curtains don’t cover length of windows, parking is first come, first served! And if you’ve got a room roadside it’s noisy! I did ask for a quiet room, away from the road.

Business

8/10

Excellent

29 Jan 2025

John

Very good value and brilliant location

Citrus is a budget hotel and as such offers exceedingly good value for money considering its position slap bang in the middle of Cheltenham. The room was clean, warm, the bed comfortable with tea-making, large TV and room safe. The self serve continental breakfast was just £5 for both of us but very comprehensive. Car parking was secure at an extra £10 for 24 hours. The only thing that let it down was the shower which in our room (210) was virtually unusable as flow was poor and very slippery with no grab handles.

However the position on Wellington Street is brilliant just 2-400 metres from the High Street and the Promenade.

Partner

8/10

Excellent

27 Jan 2025

Charles

Convenient and cheap, but noisy

Clean room and comfortable bed, right in the middle of town. On street parking and friendly staff. Windows, however, are paper thin so you can hear everything going on in the street, which isnt great at 2am.

Business

10/10

Exceptional

25 Jan 2025

Aimee

Good

Friends_and_family Friends

10/10

Exceptional

19 Jan 2025

Rebecca

I night stay, perfect location for town hall events

Partner

10/10

Exceptional

08 Jan 2025

Neil

All v good. I make a point of staying there when in Cheltenham.

Business Self

10/10

Exceptional

04 Jan 2025

Neil

Many thanks

Business

10/10

Exceptional

01 Jan 2025

Gloria

The hotel is perfectly located, staff friendly, room spacious and clean.

10/10

Exceptional

20 Dec 2024

Yew Aik

Property is clear and tidy. Staff very friendly and helpful

Leisure Family

10/10

Exceptional

11 Dec 2024

Wayne

Cheap an cheerful but good for location

Friends_and_family Friends

10/10

Exceptional

08 Dec 2024

kev

Very comfortable bed/ clean room and friendly staff . Would definitely recommend

Self

8/10

Excellent

01 Dec 2024

Julie

Nice convenient location. Biggest downside is the noise, rooms seriously need sound proofing. Can hear your neighbours every move, which is the only downside to this property. Rooms are clean, functional and bed comfy.

Leisure Partner

6/10

Pleasant

27 Nov 2024

Rosemary

The room needed a good hoover, very small heater for a large room, very soft mattress, taps in bathroom needed a clean, cup had hair in it

Leisure Self

6/10

Pleasant

23 Nov 2024

Angela

The hotel location is great for the town centre. The staff are helpful and friendly. The hotel is noisy. The other guests have no regard for people sleeping. They let the fire doors slam and talk loudly in the corridors in the early hours.

Leisure Pet

6/10

Pleasant

28 Oct 2024

victoria

Hotel room was basic and had a banana left in their by previous occupant.Not much parking available and it was a tight squeeze to fit into the underground parking area.

Leisure Partner

8/10

Excellent

25 Oct 2024

Julie

We enjoyed our stay at the citrus hotel. It was very convenient situated in the city centre within walking distance of all amenities. Plenty of eating out options around you. Parking at the hotel is limited but around the corner is a 24 hour car car with reasonable pricing.

Leisure Partner

10/10

Exceptional

22 Oct 2024

Luciano

I really like my spacious and bright room. It was very comfortable and the staff was very nice and polite. I would go back to this hotel.

Leisure Self

4/10

Poor

18 Oct 2024

Jenny

The hotel needs updating there was mould in the bathroom and the room was dirty

Business Self

10/10

Exceptional

06 Oct 2024

Chris

Got exactly what we paid for

Partner

4/10

Poor

06 Oct 2024

Rachel

Only 1 pillow each, no hand towel available, very basic

Partner

6/10

Pleasant

04 Oct 2024

alan

The hotel is adequate, but don’t use the on site car parking. It is ridiculously tight. I tried, then used elsewhere, which was only a five minute walk away and cheaper.

Leisure

6/10

Pleasant

02 Oct 2024

Steven

The hotel is well situated in the centre of town and very reasonably priced. Staff are friendly and helpful. Rooms are clean and a good size with a desk for work if needed. It can be a little noisy from revellers at night but not a deal breaker. Just be aware that walls are very thin and you can hear noisy neighbours who are having fun at night, it was a bonus that there wasn’t much stamina

Business Self

6/10

Pleasant

29 Sep 2024

Amy

Convenient for a short term budget stay

Leisure Partner

10/10

Exceptional

22 Sep 2024

Gloria

it is excellent located for a visit to Cheltenham. Nice and clean rooms.

Business_and_leisure Partner

10/10

Exceptional

15 Sep 2024

Clare

Great location, hotel is basic but good value for money and very clean

Friends_and_family Friends

6/10

Pleasant

11 Sep 2024

Alistair

Very average. As soon as we arrived we had to move room because it hadn’t been cleaned. The upgrade was ok but still pretty poor. The location of the hotel is very convenient but the building itself and surrounding streets are tired. The staff were lovely and helpful which was the main positive about our stay.

Leisure Partner

4/10

Poor

08 Sep 2024

Anthony

Useful location but a pretty grotty hotel overall

Leisure Partner

2/10

Poor

07 Sep 2024

Chris

Ended up being bitten as soon as I got under the covers and the bites kept getting more and more the longer I stayed under the sheets - assuming fleas or bed bugs

Also the walls are so thin so on a Friday night all I could hear was the room on one side had guests having intercourse loudly and then when they stopped the room on the other side started for over an hour and you can hear EVERYTHING

Left the hotel in the morning exhausted and full of itchy bites on my leg.

Also no air conditioning at all in the room and no fan offered.

Only worth visiting if you want a cheap place to hook up with someone you’ve just met in the bar round the corner!!

Business

6/10

Pleasant

06 Sep 2024

James

Could do with softer pillows an a big bed rather than 2 singles pushed together as kept seperatin apart from that it was great

Leisure Pet

8/10

Excellent

28 Aug 2024

Sharon

Great place within 5 mins walking distance of the town centre. It’s not the Ritz, but you get what you pay for and the room we had was very clean. The rooms are a little tired with parts of the carpets heavily worn. The parking area is very small and could be an issue if you have a larger vehicle.

Leisure Partner

10/10

Exceptional

20 Aug 2024

JOHN

2 way lighting only working by the door.
No anti-slip mat in the bath

liked:-
provision of soaps/shampoo.
quietness.

Leisure Friends

8/10

Excellent

28 Jul 2024

Maria

Central & comfortable room

Hotel is a little dated & worn but very central. Rooms are clean & comfortable. Hotel is very central & would stay again.

Partner

8/10

Excellent

21 Jul 2024

Christine

Great option for a quick stay in the city. Rooms and beds were very big. There was a kettle, iron and ironing board in the room. Very close to loads of restaurants and bars, and very convenient to walk to Cheltenham city bits.

Leisure Friends

6/10

Pleasant

10 Jul 2024

Elspeth

The airconditioning of room was not adequately indicated. Pillows were very hard and duvet was heavy not light and cosy. I felt overall there was not good value for money. Location was good.

Leisure Self

6/10

Pleasant

24 Jun 2024

dave

Generally OK - Over priced for what is delivered

4/10

Poor

23 Jun 2024

Olivia

When we arrived the bath was half full of water. The bed was 2 singles beds pushed together. The tile steps looked like a swimming pool floor. Overall, was disappointed with our stay.

Leisure Partner

4/10

Poor

13 Jun 2024

Ben

Room stank of smoke

Our room stank of cigarette smoke. The night manager agreed but just shrugged

Partner

10/10

Exceptional

31 May 2024

Edward

It was easy to get to and we were able to just enjoy our time without being disturbed.

Leisure Partner

10/10

Exceptional

28 May 2024

Michael

A perfectly acceptable budget hotel. I think adverse reviews have been placed by competitors!!! The staff carried my case down the steps which I appreciated as I am getting on a bit. The door card entry system worked perfectly for the first time in my experience!

Leisure Self

6/10

Pleasant

09 May 2024

Alyssa

The hotel was ok but the bathroom was a bit grubby sadly.

Business

4/10

Poor

03 May 2024

Verified traveler

Dreadful hotel would not recommend

Omg where do we start i have never been to a hotel which i couldnt wait to leave. Room dated divan bases split and wonky. The room needed a complete update and to top it off went ro use the cups and dirty teabags were in all the mugs.

Friends_and_family Friends

6/10

Pleasant

27 Apr 2024

Shaun

Beds pretty uncomfortable but overall ok & great location

Friends_and_family Family

10/10

Exceptional

27 Apr 2024

Georgina

Great stay

Check in was super easy. We arrived earlier than expected but were able to access our room. Location is excellent and an added bonus of secure parking. One little thing we only had 1 pillow each and would have preferred 2, but apart from that great stay. Didn't have breakfast.

Partner

6/10

Pleasant

23 Apr 2024

Paul

Hotel was excellent value and in the perfect location. It was clean, but is looking dated and in need of renovation.

Leisure Friends

10/10

Exceptional

12 Apr 2024

Stephen

Citrus stay.

Nice staff, lovely room, all was good wigh the whole stay.

Partner

10/10

Exceptional

28 Mar 2024

Gloria

The location of the hotel is so convenient because is just close to High Street, shops and restaurants. The hotel has parking and is very easy to find.

Business_and_leisure Family

6/10

Pleasant

21 Mar 2024

Pauline

Ageing Concrete block, good location