Name: Ellenborough Park
Address: Southam Road, Cheltenham, GL52 3NJ, GB

10/10

Exceptional

27 Jul 2026

Vitala

This hotel is beautiful and well kept. Our room was very spacious for a family of 4, the beds were comfortable and the bathroom was spacious. The pool area is lovely and the friendly staff left the pool open in order to give our children time to swim after a late check in. Our room was in a newer building, and very comfortable.
Food was delicious in every restaurant, there were a few fruit flies around, but the place was clean.
Would love to return.

8/10

Excellent

21 Jul 2026

deborah

The property was very short staffed. drinks and other things were left all over the facility making it feel dirty and not well maintained. Was most difficult to get a drink or service while at the beautiful outdoor pool. The grounds are important to taking in. Staff was a bit difficult and rude about having my grandchildren visit during the day but sort of this one of the managers.

Partner

4/10

Poor

12 Jul 2026

Vicky

The hotel is beautiful, the perfect setting for a wonderful escape. The rooms were good sizes and clean with all the amenities in them for your stay. The reception staff were dismissive. We arrived 45 minutes before checking in time and asked if they could let us know when our room was ready if we waited next door to reception, no apparently. When people started passing us with their room keys we asked when ours would be ready and was reminded check in time would be at 3. At 3pm we were excited to get our key and head to the outdoor pool to enjoy the glorious weather. However, sun loungers were first come first served and these were all taken by day spa guests by the time we checked in so the pool we booked the hotel for was not usable. Then on to dinner. Our order was taken but the waiting team were distracted by the bar team so after 45 minutes I checked that they had indeed put our order into the system and they hadn’t so we reordered and waited for our food. It’s so disappointing that this amazing hotel is let down by its staff and its policies as it ruined our experience

Partner

10/10

Exceptional

06 Jul 2026

Natalie

Really beautiful Cotswolds old English building, with extremely attentive staff, two wonderful restaurants & an incredible spa. Would definitely recommend.

Friends_and_family Family

10/10

Exceptional

01 Jul 2026

Hal

The character, history, and old world charm was superb. We would have enjoyed more time here. Thank you.

Partner

10/10

Exceptional

20 Jun 2026

Lusant

Excellent property, team was outstanding!

Partner

10/10

Exceptional

09 Jun 2026

Hema

Wonderful staff, immaculate property, charming location. A great place to relax and explore the region. Located away from the bustle of the town.
The staff bears a special mention - every single person working at the restaurants and the front desk was exceptionally nice!
I can’t wait to come back to this place in the future!

Family

10/10

Exceptional

30 May 2026

Melori

We absolutely loved our stay. Highly recommend the spa and the afternoon tea!

10/10

Exceptional

13 May 2026

Henrik

Wonderful stay in a beautiful scenery. Friendly and helpful staff

Partner

10/10

Exceptional

11 May 2026

Matthew

Beautifully maintained property with expansive grounds and hiking trails that cross the property and so it is brilliant for walking and dogs. The room we had was exceptional and came with a small garden which again was heaven for the dog. The stay in a place like this is always about the staff though, who were great. Particular shout out to Marly who was the perfect blend of professional and warm and to the older chap who was training one of the new staff when we arrived and was particularly good as well. The only thing I would ask to improve is that there be some way established for people with dogs to enjoy the restaurant rather than only the pub. I’m sure it could be achieved somehow.

Pet

4/10

Poor

04 May 2026

Bhavna

The hotel lacked the polished service and five-star finesse one would reasonably expect, particularly within the restaurant and lounge areas. Table service was notably absent, requiring guests to collect their own drinks from the bar. During dinner, only part of our order was processed by the waiter, leaving some of the party waiting for meals that had not been entered. The experience culminated in one guest leaving without dining at all while the remainder of the party had already eaten. In addition, the spa facilities were disappointing, with the jacuzzi not fully functional and used towels left around the area by guests, creating an untidy and poorly maintained environment.

Family

10/10

Exceptional

03 May 2026

Anmol

The staff and the property are lovely

Friends

10/10

Exceptional

27 Apr 2026

nancy

We loved our three nights at Ellenborough Park. What a gorgeous property. The room we had was number 40! Looked like a bridal suite!. The food was fabulous and great bar. The spa was excellent. Kevin is a great manager! Max, Charlie, Bernadette and all the other waiters were fabulous! The Sunday lunch was great! We will definitely be back for another visit!

Partner

10/10

Exceptional

17 Apr 2026

Sarah

It was a wonderful way to have a to have a little bit of luxury for my sisters Birthday. The facilities and staff were wonderful and the food was really scrumptious.

Family

4/10

Poor

02 Mar 2026

Josephine

It’s a beautiful building but the inside is old and the spa is non existent and dirty

10/10

Exceptional

21 Feb 2026

michelle

Lovely room,bathroom very spacious.
Staff very polite and attentive,always happy to help.

Partner

10/10

Exceptional

13 Jan 2026

Nancy

Room was spacious and very clean. Staff was friendly and attentive. Great Stay!

Leisure Friends

10/10

Exceptional

28 Nov 2025

leonie

Fantastic stay, will be coming back😊

Leisure Partner

10/10

Exceptional

18 Nov 2025

timothy

Had a great experience. Especially loved the fireplace tea room!

10/10

Exceptional

11 Nov 2025

Paul

A long overdue trip back to where we held our wedding 25 years ago, staff excellent & very attentive & made our stay extra special. A very special hotel

Leisure Partner

10/10

Exceptional

20 Sep 2025

Courtney

I wish we had had more time to enjoy the property amenities, but the room was clean, spacious and had everything we needed. Really a luxury experience after a long day hiking the Cotswold Way. We also highly recommend the restaurant, where we had a delicious dinner and a really lovely breakfast before leaving the next morning.

Leisure Partner

4/10

Poor

06 Sep 2025

Colin

Our room was \"musty dinginess\" being sold as \"old world charm\" (we even had cobwebs for that extra dose of authenticity). Property overall was fine, albeit a little underinvested perhaps, and the people were generally very nice, but overall the hotel was not remotely worth the money they are charging.

6/10

Pleasant

05 Sep 2025

Verified traveler

3 Star property.

3 star property at best, The grounds are in okay condition. It feels very historic, but not very well maintained, with dust and cobwebs in many spots. Service is quite inconsistent - some people were very friendly, while others seemed as if they were still in training. Beds were poorly made and there was a tear in the skirt, which is not normal for a 5 star hotel. I would definitely NOT call this a spa hotel - the spa service was absolutely lacking, the “retreat” was disappointing (and cost extra!) and the pool chairs are cheap and uncomfortable with cushions that make you slide right off - very strange place for a hotel to go skimp, especially when the pool is so heavily featured in all marketing.

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

Kristen

Lovely hotel with beautiful rooms and accommodations. The room and bathroom were extremely large and beautifully appointed. We ate at the restaurant one evening and the food and ambiance was great. We will definitely stay here again when we return!

Leisure Partner

10/10

Exceptional

14 Aug 2025

Wai pi

Absolutely beautiful hotel grounds with good and relaxing vibes! The swing at the garden is a place you shouldn’t miss, the view is gorgeous indeed! I’m staying with kids and surprisingly they enjoyed the stay a lot! Staff are wonderful, polite and helpful, thank you Grace and John at the reception who made our stay even more memorable! Will definitely recommend this place and I hope I’d be back again one day!!

10/10

Exceptional

09 Aug 2025

Richard

From arrival & pulling up in front of the beautiful grand house, full of old world charm, to checking in to our well appointed junior suite, the staff were attentive & polite, the food was delicious, locally sourced & served with attention to detail. The bar provided a fantastic selection of food & drinks & Champagne seemed to be the order of the day, we even tried a pint of Clarkson's local brew. Set in its own well kept grounds over looking Cheltenham racecourse, which was only a short walk though beautiful countryside, we felt a sense of tranquility & relaxation. With a lovely heated outdoor pool & entertainment areas, our stay never felt over crowded. After our 2 night stay we felt refreshed, having been well attended to by the staff. Check out came all too soon from this 5 Star luxury hotel & we left following an amazing breakfast. If you want to enjoy a quiet & unassuming luxury hotel, oozing with history & class, Ellenborough Park certainly ticks all the right boxes.

Leisure Partner

10/10

Exceptional

26 Jul 2025

Jacqui

We really enjoyed our stay. The room and food was lovely. The spa is quite small but nice. The only thing I would say is there were dirty cups and plates around the pool area and the service in the evening was very slow.

Leisure Partner

10/10

Exceptional

22 Jul 2025

Glen

Lovely outside pool very warm kept at 27 ,a lovely quiet place to relax and walk very nice staff.

8/10

Excellent

21 Jul 2025

Daniel

The spa and pool were highlights. The food was good but a little below what we have had at other 5* hotels. Puddings were superb though.

The service from staff was generally pretty good and all together an enjoyable stay.

Leisure Partner

8/10

Excellent

16 Jul 2025

Mr and Mrs Paul

Could not operate the television. Far to complicated

10/10

Exceptional

15 Jul 2025

song

Super friendly and good

Leisure Family

8/10

Excellent

14 Jul 2025

Michael

Beautiful estate, nice room staff. Excellent young man on check in. A little isolated, no shuttle to town centre available

Leisure Partner

10/10

Exceptional

09 Jul 2025

Puja

Absolutely stunning

10/10

Exceptional

09 Jul 2025

Naser

2 days in the cotswold

Beautiful surrounding, waking trails around the hotel, breakfast can improve with more choices e.g no cheeses in the buffet . You need a car for this hotel.

Friends_and_family Family

8/10

Excellent

03 Jul 2025

Devesh

Ellenborough park is a beautiful property and we were upgraded to a beautiful 15 th century suite. The room was very large and comfortable

Partner

4/10

Poor

03 Jul 2025

Catriona

The 'Spa' was fairly limited with just a hot tub, sauna, steam room and 6 beds. Based on this, i wouldn't say it's a spa hotel, just a hotel with a small spa add-on.
Its was great weather which meant there weren't enough beds by the outdoor heated pool so there wasnt really anywhere for us to go. The treatments were good, but I think overpriced.

The restaurant was not good at catering to my food intollerances, even serving me food which contained my intollerances by mistake. They didn't have much they could adapt on the menu which was disappointing.
I think the staff could have been more attentive, and they didn't seem that knowledgable about what was available (except the spa staff who were great).

Leisure Partner

8/10

Excellent

16 Jun 2025

Simon

The hotel is attractive and well positioned.

Leisure Self

8/10

Excellent

02 Jun 2025

Rahul

The location is beautiful and so is the hotel.

The only thing that let it down was a bit of clumsyness:

Cleaning of the room, dirty plates left in the room, no new toilet roll added, the room was 1st floor with stairs, we travelled with a young child and were unaware there was no lift before arrival.

I would just expect better from a 5*

Leisure

8/10

Excellent

18 May 2025

Ben

Fabulous venue and surroundings

Leisure Family

10/10

Exceptional

11 May 2025

Yutaka

Just wonderful experience to stay such a nice hotel surrounded by beautiful nature

Leisure Partner

10/10

Exceptional

11 May 2025

Mohammed

Amazing place to relax and unwind. Service was excellent and nothing too much trouble. Highly recommended. A++

Leisure Partner

6/10

Pleasant

11 May 2025

Verified traveler

Quite nice

Quite nice. OK

Partner

10/10

Exceptional

07 May 2025

Christina

What an amazing experience to get to stay in this manor house/mini-castle! Everything was perfect and we couldn’t have had a more magical time. Great deal, too!

Leisure Pet

10/10

Exceptional

19 Apr 2025

Suzanna

Beautiful inside and out

We’ve just arrived home from a one night stay and we’re very impressed with this hotel. This is a quintessential British old fashioned luxury hotel. The rooms are all individual and ours was very large with a wonderful view of Cheltenham racecourse. The oak panelled dining room, gave a feeling of grandeur without being stuffy and the food and serving staff were excellent both at dinner and breakfast. The hotel grounds are magnificent and we made use of the heated outdoor pool and spa, which was clean and not too busy. Overall we thoroughly enjoyed our stay and wish now we had booked for longer.

Partner

10/10

Exceptional

12 Apr 2025

Nichole

Lovely two night stay, ate in the first night which was lovely. All the staff were great, we found them all very helpful and they are an absolute asset to the Hotel (especially in this day and age when hospitality staff are hard to find) I used the spa and had an amazing back massage. Would highly recommend and will be booking again.

10/10

Exceptional

10 Apr 2025

Elizabeth

Beautiful property and surroundings. Convenient location if shopping in Cheltenham. Fantastic restaurant.

10/10

Exceptional

12 Mar 2025

Sally

Beautiful hotel, beautiful location, lovely staff.

Leisure Partner

8/10

Excellent

09 Mar 2025

Justine

Lovely stay.
The room and hotel facilities are great, the food was fantastic, the cocktails were not great, quite pricey but had a lovely time.

Leisure Partner

10/10

Exceptional

02 Mar 2025

Mandy

Fabulous hotel with stunning views, including Cheltenham racecourse.
Our room was spacious and luxurious and we loved our stay.
The staff are friendly, courteous and helpful

Partner

10/10

Exceptional

24 Feb 2025

Nick

Lovely stay

We had a wonderful time here, staff were very attentive

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Rachel

Loved our stay. Staff were so kind and helpful. Will definitely be back! Thankyou!

Leisure Partner

10/10

Exceptional

21 Feb 2025

Daniel

Great stay. Service was fantastic. Not one member of staff let down this hotel. We would definitely stay here again

Partner

10/10

Exceptional

10 Jan 2025

Antonia

Pretty place, lovely stay

Leisure

10/10

Exceptional

10 Jan 2025

Antonia

Lovely relaxing place and friendly staff

Leisure Family

10/10

Exceptional

23 Dec 2024

Josh

Stunning location and stay

Leisure Partner

10/10

Exceptional

22 Dec 2024

Kevin

TLDR. Picturesque stately home, with warm, friendly service with quintessential British charm.

If you're looking for a Cotswolds hotel, without the trappings of influencers (SoHo Farmhouse), or breaking the bank (Manor Estelle), this is for you. It's Cotswolds without any of the attitude you'll get at other hotels, with warm, welcoming service.

There are lovely touches like the boot and jacket lending service, the dog 'spa' and the main room with its Tudor-style furnishings. This is a place for folks going outdoors, or families. The spa and pool are small, so it's less the 'spend the day at the hotel' property but a place to really go explore the countryside.

The rooms are fairly modern but nothing remarkable. This is more historical, cozy than luxe. Likewise the service is warm, friendly but does not have the polish of a Belmond or top-calibre hotel but at the price-point is still very solid.

Breakfast if it's an option to include is worth it, with a generous spread. You'd be hard-pressed to find anything as good nearby.

Leisure Partner

8/10

Excellent

26 Nov 2024

Trevor

All round great stay

10/10

Exceptional

04 Nov 2024

Simon

It is a beautiful hotel with a great history. All the staff were great. Lovely breakfasts. We were there 4 nights and had one dinner there which was great. We wanted to explore Cheltenham the other nights.
Only hiccup was on our third day as elderly we decided to make use of the hotel first class facilities (out door heated swimming pool etc) and the most beautiful and comfy lounge. And although our room was empty at 10am
, housekeeping did not service it until 3pm in spite of requests.

10/10

Exceptional

03 Nov 2024

Robert

Wonderful room, helpful staff. Lovely food, great spa.

Leisure Partner

10/10

Exceptional

24 Oct 2024

Marvin

Manor house in the Cotswalds.

Great choice to stay for exploring the Cotswalds. It’s a former manor house converted to an elegant hotel and spa though there are some new rooms outside the main house. There is a lovely breakfast included. There are 2 restaurants on property but they have the same menu. Other food options are 10-15 minutes away. Our room was good sized with huge bathroom but rooms in the main house are varied from smaller to larger than ours.
Staff was attentive. Fun to talk to other guests who come from near and far.

Partner

6/10

Pleasant

25 Aug 2024

Ashley

Very nice grounds.
Very spa treatment.
Decent breakfast.
Room was big but didn’t feel luxurious and a bit of mold in the shower. A bit tired. e.g. curtain was hanging off last curtain hook.
Service didn’t really meet 5 star.
Dining experience wasn’t great. Took 15 mins to take dishes away.
Probably wouldn’t go again.

Partner

2/10

Poor

26 Jun 2024

Anna

Poor service

10/10

Exceptional

01 Jun 2024

Robert Christopher

Very nice hotel and surroundings, food was good. Breakfast was very slow

Leisure Partner

6/10

Pleasant

27 May 2024

josh

Meh!

Decent hotel/spa, high-end and pricey, but relatively poor and antiquated service. No need to go back, have now been

Partner

8/10

Excellent

26 May 2024

Jim

Lovely, historic stay

Very unique property and lovely setting ... as a historical property, they have done a nice job of combining the comforts of modern amenities while keeping within their historical requirements. Service was slightly below average, with some well-trained staff and others going through the motions. We stayed in the Lodge and we experienced a few issues.

Partner

10/10

Exceptional

28 Apr 2024

ANTHONY

30th Wedding Anniversary

The staff were welcoming and helpful without intruding on our special night at this amazing hotel. It was our 30th Wedding Anniversary and far above what we could normally afford. So, made all worthwhile by staff, rooms and food.

Partner

2/10

Poor

24 Apr 2024

stephen

Dissapointing... tired and not clean.

Very good evening meal, and helpful staff. But the hotel looks tired, and frankly not clean. Dust and dirty tables everywhere. I took the attached photo after \"drawing' in the dust on the frame of the painting right next to our dining table. I didnt even have to rise from my seat to write in the dust.

Partner

10/10

Exceptional

15 Apr 2024

Gennadii

It was a nice stay and the staff were very helpful. The place is unique and beautiful.

10/10

Exceptional

09 Apr 2024

Alan

We stayed for 3 nights. Everything about our stay was 5 star. The hotel, setting, room,staff and breakfast were all excellent. We didn't eat dinner in the hotel so can't comment on the dining. Wonderful stay. thank you.

Leisure Partner

10/10

Exceptional

08 Apr 2024

Amanda

Stunning place!

Stunning hotel with lovely staff who couldn't do enough to ensure our stay was the best. Very dog friendly and to have a beautiful room with a small patio area with private garden for the dog was amazing. Can highly recommend.

Partner

10/10

Exceptional

26 Mar 2024

Parke

This was our favorite stay for our whole trip. The property is gorgeous, and every detail was perfect- the room was beautiful, the dinner and breakfast outstanding. We loved it and can’t wait to come back.

Leisure Family

8/10

Excellent

25 Feb 2024

Ethan

A lovely hotel but the spa is a bit disappointing

A beautiful hotel but not sure I would play the full price. The spa is nice but very small. The sauna was a bit faulty so was in and off and if there are more then a few of you then it's too full. If the spa was opened late this would be good but you could only use until 6. The breakfast was very very good and a good option for my wife who is veggie.

Partner

10/10

Exceptional

08 Feb 2024

Jenna

Stunning property, friendly and accommodating staff and incredible food!

Leisure Partner

8/10

Excellent

05 Feb 2024

Gary

The experience that I had at Ellenborough Park was mixed, some staff members are clearly so much better with their customer service levels than others. On the day of arrival the guy behind the desk wouldn’t engage with me at all, he just kept starring at my missus even when I struck conversation with him he looked at my missus and responded to her which I found very bizarre, I started to feel as though I was a ghost (or just a very rude man). Laura who was on reception Monday morning had superb customer service skills engaged with us both and gave us maps for things we might like to do.

Keeping on the topic of the first man he booked a taxi for us to get to our restaurant in the night time, first of all the guy was late and second of all he charged us £19 both ways for a restaurant that was 5 minutes away in the car. The hotel did deal with this though when we arrived back so I applaud them on that, but people should be careful as they clearly see people from out of town and think they can make a pretty penny!!

The hotel itself is a beautiful building but it could do with some refurbishment, the carpets are outdated and they’re many stains. The breakfast buffet and food for breakfast was lovely no complaints there, but the last thing I will say is the cleanliness of the pool was disgusting I’ve taken photos of cotton pads that were floating in the heated pool surely for a 5 star you would expect the place to be immaculate.. this sadly wasn’t the case.

Leisure Partner

10/10

Exceptional

24 Jan 2024

Joanne

Wonderful hotel and location

Wonderful hotel and lovely location. Unfortunately I took ill on the day we were scheduled to stay and the hotel couldn’t confirm we could reschedule without loosing our money so we went anyway. We therefore didn’t enjoy our stay and barely ate anything so will have to return.

Partner

10/10

Exceptional

14 Jan 2024

Markus

Weekend in Cheltenham

Beautiful hotel, lovely location outside Cheltenham and near major Cotswolds attractions. Friendly staff and good service. Excellent food. Spacious rooms.

Partner

6/10

Pleasant

10 Sep 2023

Kai

Lovely grounds, poor service overall for a 5 star hotel

Leisure Family

6/10

Pleasant

27 Aug 2023

Edward

Poor service for the cost

6/10

Pleasant

30 Jun 2023

Jake

Beautiful hotel, service let it down at points.

We booked this hotel for our recent engagement, the hotel is beautiful. We were given complimentary glasses of champagne to celebrate our good news. The room was also very nice, with a 4-post bed, and a massive bathroom with a claw-footed bath and separate shower.

Partner

6/10

Pleasant

27 Jun 2023

Christine

Not a five star stay, but a beautiful location

For an expensive 5 star hotel, we were not impressed. Our refrigerator was not turned on in our room, resulting in expensive cheese being ruined. We had to request multiple times to have the fridge turned on; even then, after it was turned on, we had to turn up the coolness ourselves so it could keep food items cold. In addition, our A/C emitted a horribly loud sound every 10-15 minutes. We reported this promptly to reception, and it was never fixed during our 6 night stay. Lastly, whenever we called reception or concierge - even during normal business hours - no one ever answered. No one told us about the other amenities of the hotel - afternoon tea, the bar, a room where there appeared to be drinks or light snacks. We felt like we weren’t treated as valued guests, even though we spent nearly a full week at the resort.

Some of the service staff, such as the spa receptionists and cleaning crew, were phenomenal. But EP is lacking the seamless service and standards of a five star hotel.

Other aspects of Ellenborough are beautiful and appreciated: the rich history, the grounds, the walking trails, the location. But for the price and reputation, it didn’t meet 5 star standards.

Friends_and_family Family

8/10

Excellent

27 Jun 2023

Dominic

Gorgeous property.

There could be more attention to cleaning. The staff seemed rather overwhelmed by a wedding, with rather slow and harried service at times

Leisure Partner

10/10

Exceptional

14 Jun 2023

Tatum

This hotel was absolutely beautiful. It is such a special experience to stay in a castle that has so much history. The location was breathtaking and the service was incredible. We hope to be back soon!

Leisure Family

6/10

Pleasant

22 May 2023

Hayley

Beautiful building in a beautiful location. Let down by customer service and things like a broken shower head in the room and jets in the spa hot tub not working.
Customer servicewise, the receptionist couldnt crack a smile, our coffees were forgotten at breakfast two days in a row and when we thought we were getting some good customer service we got charged for it! (The restaurant heard us talking about it being our mini moon and brought over two glasses of champagne which werent requested by us but then they added them to our bill!)

Leisure Partner

8/10

Excellent

21 Apr 2023

vassil

.

Business Self

10/10

Exceptional

16 Apr 2023

Anna

Amazing beautiful place with wonderful staff. Great breakfast. Book the spa in advance, if you want to get a massage. They also have electric vehicles charging stations, which was very very helpful!

Leisure Partner

6/10

Pleasant

13 Apr 2023

Kerry

Not an amazing experience for us!

The hotel is lovely however not quite worth the money for a suite. We went back after dinner and our room was freezing cold and took ages to turn all the radiators on to warm it up. It was then too hot in the night and I had to get up and turn off. The fridge was not working so the dog food I put in was ruined. I was told it was dog friendly but then kept getting asked about where I was going with the dog like I was doing something wrong. Also you have to go outside to go from hotel to both the pool and spa which isn’t great when raining and cold. However my son loved a big bubble bath in the roll too bath!!

Friends_and_family Family

2/10

Poor

08 Apr 2023

Lydia

Beautiful buildings, shocking service.

Fundamental bones of the hotel are excellent, beautiful buildings and stunning views.

However, the shocking level of service really brings this hotel down.

- sulky reception staff
- lots of staff working, with everything taking an age to arrive
- waiting at the bar for 15 minutes before a member of staff arrived
- food took over an hour to arrive
- had to sit in the overspill area for breakfast, which didn’t have the same experience for breakfast and meant a walk through the reception to bring food back and forth
- check in took over 30 minutes and 20 minutes queue for check out
- spa and gym amenities do not open until 1020, which frankly is utterly ridiculous for a 5 star hotel. People like to exercise before having breakfast and is often the busiest time for hotel gyms
- laughable that service was applied to every order e.g 20% on top for each cocktail after having the luxury of waiting an age to arrive
- staff wouldn’t clean our table, they would come and collect a single plate and then not return for 15mins when they collected another plate when four of us were eating.
- coffees at breakfast were ordered and then forgotten. When the staff noticed they just they would put another order through but no apologies

Partner

8/10

Excellent

06 Apr 2023

Verified traveler

A LOVELY STAY

My husband and I have just returned from Ellenborough Park and it was such an amazing hotel! The history is incredible and the attention to detail in the restoration of the property is perfect. It was a birthday celebration and we were upgraded to a beautiful room with the largest bathroom I have ever seen! We started the trip with afternoon tea in the Great Hall which was very good. My only slight negative was the cups were not bone china and we were kept waiting to be seated. We ordered champagne which came in a metal cooler and placed on the table with very plain cheap glasses so not making it feel very special although it was delicious! The afternoon tea food was very good! Unfortunately the bar area was not very inviting although the bar staff were lovely. We then had a lovely walk around the grounds and fields beyond including a lake with a pair of resident swans. Dinner we had booked in the horse box restaurant but were transferred to the main restaurant. It had been extremely busy and the staff were a little flustered. This was our only negative of the whole trip otherwise it would have been a 10. There was no ambience to the dressing of the tables and when offered water it was not chilled. The food presentation was very poor and my husbands steak was not good. After a wonderful nights sleep in our amazing room breakfast the next morning was great! We will definitely revisit but would probably not choose to eat dinner at the hotel.

Partner

8/10

Excellent

27 Mar 2023

Lara

I liked its sense of charm, location and wasnt too busy. The service generally was good, but I had to chase a couple of time for drink/food. Also was surprised with the lack of cleanliness for a 5* hotel. It wasnt quite the standard I was expecting, it was just ok.

Leisure Self

10/10

Exceptional

20 Feb 2023

Daryl

Daryl

An amazing place - great history, fruendly staff & some stunning walks out of the main gate.

Great place to atay.

Partner

8/10

Excellent

19 Jan 2023

Louise

Lovrc

Friends_and_family Friends

6/10

Pleasant

08 Jan 2023

gurmukh

The property is beautiful, but the disappointing spa facilities . The jacuzzi had tiles coming off, the sauna and steam are soo small. The check in at 3pm and spa shuts at 6pm, open at 10am and you have to checkout at 11, so you only get a window of few hours ti to use the spa. They won’t allow you to use the spa after checkout, like many other hotels allow. The heating wasn’t working in one of the rooms . Not upto the standard of the hotel I was expecting , disappointment.

Leisure Family

10/10

Exceptional

25 Dec 2022

I

Historic Grm

Jonathan was informative and entertaining . Told us a lot about the buildings history and made our stay a real treat.

Partner

10/10

Exceptional

05 Dec 2022

Susan

Meal in the restaurant was outstanding. Staff and service was excellent.

Leisure Partner

6/10

Pleasant

05 Oct 2022

Katrina

Friendly staff and beautiful setting but not 4star

A beautiful setting and building full of character. Spacious room but needs to do more to be a true 5 star. Bathroom very basic with shower head over the bath. No heated towel rails or shower caps provided. Mirror so low we couldn’t use for seeing anything above chest height. Good breakfast although poached eggs over cooked and staff struggling to keep up with busy period.

Partner

10/10

Exceptional

19 Sep 2022

Juliette

Atmospheric with beautiful interior.

Leisure Partner

8/10

Excellent

03 Sep 2022

Colin

We had a lovely stay during August 2022

Leisure Partner

4/10

Poor

02 Sep 2022

Ruth

Run down

Leisure Family

10/10

Exceptional

29 Aug 2022

David

The hotel was lovely. The staff were very friendly. The pool was excellent which the children loved. I had an issue with an additional charge that I needed to discuss and I haven’t yet had the call back as promised.

Friends_and_family Family

10/10

Exceptional

27 Aug 2022

Verified traveler

Lovely venue with friendly staff. Gorgeous grounds and welcoming pool - couldn’t use spa as fully booked - hopefully will get to come again. Lovely breakfast

Friends_and_family Family