Name: Gloucester Robinswood Hotel By Sunday
Address: Marlstone Close, Gloucester, GL4 6EA, GB

4/10

Poor

27 Jul 2026

Andrew

Room was not cleaned thoroughly. Bathroom bin had not been emptied and previous guests had left clothes in the drawer.

6/10

Pleasant

27 Jul 2026

Catriona

The swimming pool was excellent and facilities in this area were good. The staff at breakfast were very friendly and helpful. The breakfast buffet was ok, bacon a bit tough and eggs very small. Every thing was help yourself. The rooms are only cleaned every 3 days. It felt like a do it yourself hotel as the staff in the day were non existent. The bar was poorly stocked and we found the location too far from everything which limited what we could do in the evening.

2/10

Poor

26 Jul 2026

Paul

Wouldn't recommend this hotel. Bed bugs in the first room, they moved us to a different room and again we found more bed bugs.

10/10

Exceptional

25 Jul 2026

Sara

Clean, spacious rooms with helpful staff

Self

8/10

Excellent

24 Jul 2026

Lesley

Room very hot and had to ask for additional fan. Both fans did not turn as were broken so fans only in one spot in the room.

6/10

Pleasant

24 Jul 2026

christopher

just been taken over no good

6/10

Pleasant

22 Jul 2026

James

Breakfast should really be included in the price of the room. Staff in restaurant were very pleasant, but not consistent with the pricing.

Self

2/10

Poor

19 Jul 2026

Caleb

No aircon. No fans. Horrendous conditions.

Self

8/10

Excellent

19 Jul 2026

rachael

Staff were lovely and the bed was very comfortable but rooms very warm did supply fans

Partner

6/10

Pleasant

17 Jul 2026

Philip

Would probably stay again, especially for the leisure facilities available - the pool was nice to use in the morning. Staff were very helpful and friendly, but appeared hotel was understaffed as no one available at check-out. Bar area looked very nice. Overall appearance good. Needs attention to detail in the bedrooms. Whilst nice and spacious, three out of four bedside lights not working, one bedside light would spin around at smallest of touches, chair broken and dangerous, toilet roll holder broken. But, nice bed, clean, en-suite good, and quiet location.

Partner

2/10

Poor

13 Jul 2026

Hitesh

There were bedbugs in the room. Our son was bitten all over the body.

Friends_and_family Family

2/10

Poor

12 Jul 2026

Beatrice

Breakfast was extortionate and dire. Not worth the money. It is outsourced and nothing to do with the hotel. The rooms are not cleaned everyday nor are the towels changed. Nobody comes to check for housekeeping. The room was like a sauna. Extremely hot rooms, creaky floors, dirty carpet and windows. Windows don't open. Bathroom water pressure is just awful. There is no fridge or airconditioning in the room. I didn't use the leisure facilities. Aircon is only around the reception area. The hotel has just exchanged hands from Best western to OYO. The Indian entrepreneur doesn't care about -ve reviews it seems. He just wants the rooms to be booked even if it is on deception. Best western staff have been let go and hence housekeeping is kept to the bare minimum. Its a poor quality accom. One of the days I saw guest being turned away because the rooms were overbooks. There was carnage at the reception. Jason and Naeem were very good and helpful but their hands are tied knowing the ownership is not providing the service guests deserve. I would not recommend this hotel at all !!!!!!!. I even contemplated leaving early because it was just rubbish. Parking is also extortionate.

Family

4/10

Poor

12 Jul 2026

Richard

The best thing about this stay were the restaurant and bar staff who went the extra mile

Partner

2/10

Poor

12 Jul 2026

Gemma

When we arrived after a 6 hour drive, we were told that they had overbooked the hotel by 9 rooms. We were told to wait until they could sort something out and would book us a holiday inn if they could not work this out. They said a coach load of old people turned up and they took priority. After an hour of waiting they magically found a room for us. Upon entering the room, it was unclean, the bedding did not fit the bed and we were given dirty towels to use.
The rooms were also not sound-proofed as described also.
We tried the pool, which was cold - along with the hot tub - which was also cold and only 1 jet was working. There were no dressing gowns to use as described on the website and were told to pay for towels - even though the towels were dirty from out room. We booked this hotel for the reviews and for the fact we were doing a 26 mile charity walk and needing a hotel with spa facilities. Very disappointed- will be making a complaint with the hotel also.

Friends_and_family Friends

10/10

Exceptional

08 Jul 2026

Tazeem

The room and the hotel were clean enough. They can do some deep cleaning every month though like the sides on the floor. Parking was easy and safe but I wish it was free for the customers. The only problem is I think they should change their curtains in the bathroom as they have brown colours on it. It is the easiest thing to do as I normally put it in the washing machine and clean mine and it’s like brand new.

Partner

2/10

Poor

07 Jul 2026

Katherine

Do not stay here. It’s like faulty towers.

Friends

2/10

Poor

07 Jul 2026

Andrew

We used this hotel as a stop over for a charity cycle me and my nephew were doing, I called ahead to make sure there was a place to store our bikes over night, when I got there they didn’t know where to put the bikes and we ended up putting them in our room!
The hotel staff was very disorganised, the bar had no draught beer, no limes for 3 Corona’s they had left. The food was very standard and over priced. My room was so hot with a clunky fan which was about as my use as a chocolate teapot! No coffee sachets in the room for the morning. The shower dribbled at best and there was no extractor fan so this heated up the room even more. We didn’t stay for the £14 breakfast as I was afraid it would have been a waste of money. The leisure centre had a stupid rule that they didn’t allow under 16’s after 6, if it didn’t take 20 minutes to check in my nephew and I would have been ok to use the pool after a 75 mile ride!! It makes me so cross that there are 4 star hotel out there like this! I got a deal for £98 for a twin room but honestly I think the premier Inn down the road would have been a better choice!

Friends_and_family Friends

2/10

Poor

05 Jul 2026

Melissa

Waiting at reception to check , no staff around. People complaining wrong room given etc. no air con in rooms. Really poor

Business

4/10

Poor

26 Jun 2026

Brittani

I was disappointed with our stay at Gloucester Robinswood Hotel.

Check-in was very slow, and there were groups of teenagers hanging around the lobby which didn’t create the best first impression.

Our room had no air conditioning, which was particularly uncomfortable during the 35°C heat. When I asked at reception for a fan, I was simply told they had all been distributed around the hotel, so there wasn’t one available. As our room was on the ground floor, we couldn’t safely leave the windows open overnight either.

The cleanliness of the room was also poor. There were hairs around the toilet, and we found ants on the bed and in the bath.

To make matters worse, there was no TV remote in the room, so I had to return to reception. Fortunately, a different member of staff was on duty and was much more helpful. He quickly managed to find us a fan despite being told previously there weren’t any available, and he attempted to resolve the TV issue. As he couldn’t fix it himself, he said maintenance would come to the room, but nobody ever arrived.

The only positive aspect of our stay was the second receptionist, who was friendly, helpful and clearly did his best to resolve the issues. Unfortunately, the overall experience was let down by poor cleanliness, uncomfortable rooms, inconsistent customer service and maintenance that never materialised.

Partner

8/10

Excellent

23 Jun 2026

Lynda

It is on the outskirts of Gloucester, so was a great location to access the motorway. We enjoyed a good evening meal and took time to use the pool and spa.
Paying for parking was the first thing you have to do, before anything and is a negative impact on check in. We had to call reception st midnight as there were people drinking ans shouting outside but they dealt with it straightaway.

Family_with_children

6/10

Pleasant

23 Jun 2026

Paul

Disappointing start as we found after booking that parking was an extra £5/night, this I put down to Expedia's poor search function. Other than a money making racket I can see no reason for carparking charges, as there is nothing around that could take advantage.
Check in was easy with staff friendly and helpful throughout, although service at the bar was very slow.
Rooms where clean and spacious, hot water took some time to come through but the shower was good. A fridge in the room would have been appreciated.
The pool was good with adjacent facilities, no locks in locker room though.
Overall the hotel was well looked after but one or two places could do with a tidy up.
The breakfast, however was the worst I have ever had in a hotel.
We paid in the morning at a cost of £17/person, reasonable supply of cereal, unlimited coffee from a machine, various types available, but all taste the same.
Decent amount of yoghurt matched with a meagre array of fruit.
The cooked breakfast was, well, we arrived about 9 and there was a fair amount available. Eggs where 'fried' and slimy, watery mushrooms, tasty sausage, bacon could have been nice had it been cooked better. The hash browns where cold, as if they had just been left to defrost and put out !
Only did it the once !

Friends

6/10

Pleasant

20 Jun 2026

Charles

Staff friendly and helpful. Our bedroom needed a USB socket and decor was clean but tired. The windows in our room had not been cleaned for a good time, whilst at the hotel entrance they were clean.
Two seats in reception doorway were damaged giving a poor first impression. I feel that the £5 per night car park charge should be refunded for resident guests. Overall decor needs an update as it appears to show little or no recent investment in this hotel. Restaurant food was good and staff very helpful. The main reason we booked was to use the pool area which was adequate.

Partner

6/10

Pleasant

09 Jun 2026

David

Out of town location. Property needs a makeover. Carpets overdue for clean or replacement. Room otherwise clean but not serviced daily. Reception staff polite and helpful but don't present a confidence in their product. Overall impression was shabby. Breakfast by 830am was limted to remains of much earlier cooked food. Had to bring attention to staff the mould on bread for toast.

Partner

8/10

Excellent

08 Jun 2026

Coomaren

It is a very nice hotel tucked in a quiet area. There are so many parks and activities nearby. The facilities are aging but still good.

Partner

2/10

Poor

28 May 2026

Connah

When I arrived, there was no one at reception and I had to wait quite some time before a staff member returned to check me in. I was also disappointed to find that the health club had already closed upon my arrival at 8:15pm, despite the website stating it closes at 9pm.

Later that evening, at around 10:30pm, the same staff member entered my room without knocking while I was in the bathroom. When I asked what they wanted, they asked for my name and then stated that the room was supposed to be empty. I explained that there had clearly been a mistake, as they had personally checked me in earlier. They then left without apologising.

I found the situation quite strange and raised it with the staff member on duty the following morning, but they appeared completely uninterested.

Room and whole hotel in general is pretty dated and not particularly clean.
Wouldn’t stay here again or recommend it unfortunately!

Self

6/10

Pleasant

23 May 2026

Kirky

Under new group and nothing like when it was a Best Western. The Spa pool was still out of order. We were there in October and it was broken. There was not the warm and friendly feel we’ve received for the last six years. It was very false. I’m not worried about fresh linen in my room, totally agree with only on request, but a clean cup and glass and tea etc being replenished would have been very welcomed. Not the same hotel and won’t be returning.

Self

6/10

Pleasant

23 May 2026

jonathan

parking charge seems excesive compaired to sim,ilar budgeted hotels in the area, the front desk was very weloming and

10/10

Exceptional

20 May 2026

Sandra

great visit and staff very friendly

Friends_and_family Friends

10/10

Exceptional

14 May 2026

Daniel

pool / spa great

2/10

Poor

03 May 2026

Deborah

We checked that we could get an accessible room before making the booking.
We also stated our requirements on the booking form. The request was on the system but unfortunately not fulfilled.
We were told if we didn’t accept the room, we would not be refunded (even though the hotel had admitted fault).
We were then taken outside (in the rain), to go through the bar, restaurant and many doors before reaching our room.
The rooms are extremely outdated, with no air conditioning and the radiator being on, with no means to turn it off.
The tiny gap in the open window did nothing to help the situation.
Accessibility for wheelchair users is ridiculous.
I can honestly say it is one of the worst, disorganised places we have ever had the misfortune to stay at

Friends_and_family Family

6/10

Pleasant

30 Apr 2026

James

?

4/10

Poor

24 Apr 2026

Dorian

The WiFi didn't work and my request for action was ignored.

Self

6/10

Pleasant

24 Apr 2026

ian

Room was ok and spacious but a bit tired in places. The spa was good big pool but the jaccuzi was not great and the showers in the changing rooms not good and smell. The breakfast was extra £16.50 per person and not a great choice, not the staffs fault they were great.

Business

8/10

Excellent

21 Apr 2026

Catherine

The pool area was nice and clean and the room was large and comfortable. The staff were super friendly and the food in the restaurant was really nice and reasonably priced. A good distance from the costwolds makes a nice base. Parking is cheap and plentiful. A good stay. Would recommend.

Friends_and_family Family

4/10

Poor

15 Apr 2026

lynsey

After check in, we went to our room (140) which had a double bed in one room and 2 sofa beds in the adjoining room, lots of space for everyone! One of the sofa beds wasn’t made up so I asked reception for help. They quickly came along with bedding and we went for a swim before dinner.
Dinner was served in the bar as there were too few guests to use the restaurant. The food was standard hotel price and quality, it filled a hole but wouldn’t be a reason to return.
We returned to our room and despite being a bit too hot, we all slept well.
We woke in the morning and fitted in another swim before breakfast. Someone had registered for breakfast under our room number - a non resident and his kids freeloading.
My daughter began itching her arm but I thought nothing of it. Over the course of the next couple of hours she was itchy all over and when I looked she had red itchy spots all over both arms, her shoulders and back.
I emailed the hotel to let them know so they could check the room/sofa bed and bedding but they haven’t replied.
We were due to return on our way back home but have managed to cancel this. We are now out of pocket for antihistamine, creams and washing our clothing at 60 degrees but we learnt an important lesson. I have stayed in many hotels and never thought to check for such things. I don’t think I’ll ever sleep anywhere again without a mattress inspection.

Friends_and_family Family

4/10

Poor

13 Apr 2026

Anthony

No hot water in our room unable to shower or bath in the morning
Room in need of revamp
Leisure facilities in need of revamp
Food was not hot when served
Staff unwilling to help?
Unfollow not a great experience

Family_with_children

10/10

Exceptional

12 Apr 2026

Joanna

Lovely and friendly staff. Happy to help anytime.

4/10

Poor

11 Apr 2026

Vicky

Spa wasn’t open because of being short staffed (can’t be helped not a big deal)
Hot tube was too cold not enjoyable.
Was no coffee in the room. Had tea and decaf but no coffee. Was also told to bring towels back up to room after the pool to carry on using as they were low on towels.

Had dinner there food was really good. However the staff member was rude. I had asked for a drinks menu she told me it’s on the website honestly thought she was joking she was not. I googled it after a few minutes I couldn’t find it. She came over asked if we knew what we wanted to drink yet. I answered I’m struggling to find the menu and she just said I will come back then.
Could have just helped and told us what was on the menu.
Also, the shower water in the room gave me a reaction didn’t have this problem in the showers at the pool. No idea why but concerning
Overall, wasn’t exactly relaxing or that enjoyable.

Partner

6/10

Pleasant

09 Apr 2026

Oliver

We stayed as a small family during the Easter holidays, mainly to use the pool and spa facilities, with the hotel’s proximity to Gloucester Docks (around 2.5 km) also a key reason for booking.

Overall, the experience was mixed.

On arrival, our room had issues—most notably the shower. The bath–shower mixer tap diverter didn’t work, and water pressure was extremely poor, to the point even a bath was just a trickle. At £120 midweek (without breakfast), this didn’t feel good overall value.

That said, the sole reception staff member was excellent. After a couple of prompts, and while clearly managing the desk alone, he moved us to a suite around 9pm, resolving the issue before bedtime. He also explained the water system is quite old, which may account for the pressure.

The pool and spa were clean and functional—the sauna and steam room were up to temperature, and the gym well equipped—but overall felt dated and didn’t match expectations set by the price and photos.

We didn’t use the restaurant/bar on the evening or for breakfast- there were no evident menus beyond an A4 printout, and pricing felt high; it was empty whenever we walked past.

More generally, the hotel doesn’t match the polished Expedia photos. It looked dated, and even after the room change, the amenities and bedding were below expectations, particularly compared to Premier Inn.

In summary, excellent staff, but the property and value for money unfortunately fell short

Family_with_children

10/10

Exceptional

08 Apr 2026

Kim

Staff were really friendly and helpful. Room was clean and cosy but a lot of mould on the inside window frame

4/10

Poor

06 Apr 2026

justin

Will never book through Expedia again!! Shocking customer service.

Self

6/10

Pleasant

03 Apr 2026

Marie

We didn't have breakfast. The room was clean and beds comfy, but the shower was very weak and kept falling forward so difficult to use. The pool is warm and usually nice but a large group of teenagers took over the pool and we had to leave as my daughter became anxious. Previously we have enjoyed the pool.

Family

8/10

Excellent

31 Mar 2026

David

Breakfast was good, Staff very friendly and helpful, not all rooms have a fridge though.

Partner

8/10

Excellent

24 Mar 2026

Hayley

Friendly check in with Dylan and Aiden. Modern style hotel, very spacious. With a health club and spa which we didn’t have time to use but we could see people arriving to make use of. Good size restaurant and bar area. Menu a little limited for the restaurant but it was okay. Room was clean and spacious. Bathroom clean although shower not very powerful. It was an overnight stop so more than okay for that. Staff were friendly and helpful.

Friends_and_family Family

4/10

Poor

27 Feb 2026

Neal

All felt very dated. Walls and floors all paper thin, could hear everything from folks waking at 6am, with the addition of construction work right outside the window at 7:30am. Rooms, whilst clean, were basic and tired, and far too warm with no ability to adjust temperature. Pay and display parking (with no guest discount) is a bit odd too.

Not sure what grants this a 4*, but it certainly isn’t. Get what you pay for.

Partner

4/10

Poor

19 Feb 2026

Simon

Room was okay. However walls appear very thin, TV signal quality was pour , Wi-Fi was extremely flaky , and the shower was like an old man with prostate issues.

Breakfast was okay, bed was comfortable

Self

2/10

Poor

30 Jan 2026

Shabir

The room was cold. The shower had no pressure in the water. I went to reception and reported it and nothing was done. I then woke up in the morning at 6:30 am with builders working and swearing outside my window. I wouldn’t stay here again I actually went to reception reported it in Them in the morning and nothing was done. Just a gentleman said I’m sorry and the staff on the Knight said the report the shower to the duty manager but that wasn’t done the only thing I enjoyed was the swimming pool and steam room don’t stay here to noise and cold

Business

10/10

Exceptional

19 Jan 2026

Cameron

We thoroughly enjoyed our stay at the Gloucester Robinswood Hotel. In particular the staff were all extremely friendly and helpful and nothing was too much trouble. The room was clean and spacious with good amenities however the bed was slightly firm, however this did not detract from the overall quality of the room. The leisure facilities were very good, the pool was warm and on both occasions we visited it was not busy. It was also handy that the hotel provided towels for guests using the leisure facilities. The only criticism was that the young lady working in the leisure centre lacked some customer service skills. The breakfast was extremely tasty and there was always plenty of food on offer. It was a nice touch that the chef came out and greeted all the guests in the morning and ensured all guests were enjoying their breakfast. A big thank you to Sharon who accommodated us on our final morning after we arrived slightly late for breakfast meaning we could still enjoy a breakfast to our liking. We would definitely stay again.

Partner

8/10

Excellent

19 Jan 2026

Marie

The room was nice, it was clean and we enjoyed the swimming pool, it was warm. The shower was disappointing as it was weak, difficult to clean hair after swimming.

Friends_and_family Family

6/10

Pleasant

15 Jan 2026

Tolu

Not for me

Self

2/10

Poor

15 Jan 2026

Gary

Staff were friendly but the hotel itself is run down and outdated. The pool, hot tub and hydro therapy does not work and is poorly maintained. The sauna and steam room are too small to accomadage the number of guests at one time so they aren’t hot as the door is constantly open (Sauna door doesn’t even close).

Business

10/10

Exceptional

04 Jan 2026

AMANDA

Clean and nice staff

10/10

Exceptional

03 Jan 2026

Matthew

A fabulous stay. All of the staff were really friendly and helpful. Room was clean and a good size. The breakfast was lovely. Access to the pool was an added bonus. Really easy to use with free use of towels and locks. We will definitely return 😃

Partner

2/10

Poor

13 Dec 2025

Faik

I was just ask for refund because l didn’t go

10/10

Exceptional

12 Dec 2025

Racheal

Staff are amazing - Dillon on reception was attentive & professional.
Food lovely

Friends_and_family Family

4/10

Poor

08 Dec 2025

Michael

Check in was difficult and they didn't have a disability friendly room in the main building so we were put in one in the annex which shouldn't have been given to guests. The chest of drawers was broken, there were no tissues, the soap dispenser next to the sink didn't and it didn't look as if the room had beeb serviced as the coffee sachets and sugar were spilt on the desk and there wasn't any tea bags. The only saving grace was that Shalom at reception did his utmost to try to make us comfortable. If it wasn't for the fact we were meeting old friends who live nearby we wou.d have le

10/10

Exceptional

01 Dec 2025

Mark

Very quiet and pleasant stay will definitely stay there again

Leisure Partner

8/10

Excellent

27 Nov 2025

Natasha

Hotel is warm but needs better internet signal. I could not stream any programs on my lap top

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Bashiru

Very clean room.

10/10

Exceptional

19 Nov 2025

Wendy

Lovely staff, fab breakfast, clean room, plenty of parking, asked for a quiet pet free room and it was perfect! Will stay here again and hopefully use the amenities next time. Parking was only £5 for 24 hours and as the room was a very reasonable didnt mind paying

Friends_and_family Friends

2/10

Poor

19 Nov 2025

Gareth

Would not stay again
Hotel is in such poor condition and room was not very clean and smelt
On a positive side the staff were very good

Business

2/10

Poor

17 Nov 2025

A Wastell

Given key to an occupied room 😡

Partner

6/10

Pleasant

10 Nov 2025

Karen

I picked this hotel because it included a Spa. The Spa was disappointing on the day we visited as there was a problem heating the pool. The hotel felt very dated. We only needed to stay one night so it was ok.

Leisure Partner

4/10

Poor

08 Nov 2025

Shannon

The WiFi was awful, “connected” but didn’t actually work.
The room wasn’t very clean, stains in sink that I was able to remove with a light swipe from toilet roll… so clearly wasn’t cleaned. Stains on the toilet seat.
Toilet would overfill anytime it was flushed.
Had to pay for parking even after paying for a room?
Radiators would not turn off, woke up sweating, so not exactly eco-friendly if your radiators are constantly on…
Plug socket had a snapped bit of plastic in it so was unusable.
Did not use the pool or gym facilities as I just wanted to leave.
Would not stay here for long periods, overpriced for what the room was.

Partner

8/10

Excellent

04 Nov 2025

Julian

All good

6/10

Pleasant

04 Nov 2025

David

Poor quality

Business

2/10

Poor

04 Nov 2025

C

There is nothing good at all to say about this stay.

Leisure Family

10/10

Exceptional

03 Nov 2025

Kelly

Staff very friendly and polite, rooms clean. Bar good. Food was excellent, very good choice. Leisure facilities good.

Leisure Family

10/10

Exceptional

03 Nov 2025

S L

Yes absolutely... clean room lovely staff.. let us check inn even tho we were a bit early.. Gentleman at reception was wonderful

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Lisa

Lovely hotel, staff were friendly, couldn’t do enough for us, we were greeted by shalom on arrival, lovely gentleman, asset to this hotel. Highly recommend especially if you are looking to stay near the outdoor ski slope as it’s just across the road, Gloucester quays/town centre just a short drive away.

Leisure Family

6/10

Pleasant

15 Oct 2025

Rachel

Room lovely and clean. Comfy beds, easy parking.
Sadly the pool and jacuzzi were freezing and this seems to be a long term thing. I probably wouldn’t return due to this issue.

Leisure Self

6/10

Pleasant

13 Oct 2025

Nick

Room was very dusty. Lots of cobwebs and thick dust in places on ledges etc. Bathroom not that clean either.
Bed was comfortable and Breakfast was fine. Swimming pool was a bit on the cold side.
Car parking cost £5 for an overnight stay.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

mark

Great hotel

Business

10/10

Exceptional

06 Oct 2025

Jonathan

Breakfast was excellent and the pool was amazing

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

andrew

Nice straightforward hotel. Good staff. Decent setting. Pool is a real plus!

10/10

Exceptional

28 Sep 2025

Gary

Room was very clean and the staff were polite. Overall value for money with the SPA

Leisure Partner

10/10

Exceptional

26 Sep 2025

Matthew

Nice and tidy hotel. Pleasant restaurant

Leisure Family_with_children

8/10

Excellent

25 Sep 2025

simon

Great breakfast, pool needs refurbishing, showers are poor no pressure, comfortable beds , overall ok

Business

6/10

Pleasant

24 Sep 2025

Anthony

The staff were really good but my room was cold throughout the two nights, hot water was warm even though I did ask them to check.
The breakfast was nice and leisure facilities.

Business

4/10

Poor

19 Sep 2025

Nichola

Disappointing for the money

Disappointing , tired for the money, bar/restaurant staff slow. Food was ok. Hotel room key system not working so you had to wait for a staff member to walk each guest back to their room every time you needed to get in. However, the only positive I can bring to this review was the great check out service I received from Shalom in the morning, cheerful and apologetic and a credit.

Business

8/10

Excellent

06 Sep 2025

M S

Nice economical stay in a nice place. Nice room but heated too much andattress can be improved upon. Bathroom was very good and the room has enough space

Self

10/10

Exceptional

30 Aug 2025

Cosmina

It was very good

Leisure Family

10/10

Exceptional

28 Aug 2025

Catherine

My great experience with the BW hotel group

I was pleasantly surprised by the spaciousness of the family room, especially at such a reasonable price during the summer holiday. The staff were incredibly friendly and helpful throughout our stay. The swimming pool was the largest I’ve ever experienced—impressive. I’ll be staying here again!

Friends_and_family Family

8/10

Excellent

26 Aug 2025

douglas

Holiday stay

Good location
Comfy beds
Nice hotel staff

Friends_and_family Family

8/10

Excellent

24 Aug 2025

Cath

Maintenance need improvement

After issues with the room facilities we informed the reception & they were very apologetic & we received a complimentary meal which did compensate us

Partner

8/10

Excellent

22 Aug 2025

Kathryn

Lovely clean hotel, friendly helpful staff. Good choice for breakfast. Bedrooms were too hot (it was a hot weekend) there was fans in the rooms on arrival which was good but didn’t cool the room down enough. Restricted times and age for kids to swim

Friends_and_family Family

8/10

Excellent

18 Aug 2025

Terri

Lovely hotel and pool

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Robert

Excellent reasonably priced hotel with good pool

Excellent hotel especially the leisure facilities.

Hotel and room clean and well maintained. Parking is not free and the machine was not working so had to pay at reception. Reception was very helpful and informative. I got a drink voucher for forgoing a room cleaning on the second day of my stay.

The food in the restaurant was excellent on the first night but on the second night there were a few minor deficiencies - it was not as well presented and a few minor components were missing (butter to go with the bread, onion marmalade on the burger). Even so, the food was well cooked and tasty but on the second night I would have given it a 4 out of 5, rather than a 5+ on the first night.

The leisure facilities were excellent. I only used the pool (not the gym etc) the pool area had a steam room, sauna and spa bath in the wet area. As well as an portion of the pool where you can do straight line back and forth swimming you can swim in a loop around the spa bath set in the middle of the pool. There are also a large number of sunloungers available to relax after you swim. The changing rooms are away from the pool, mens opposite the squash court, but there are a set of open compartmentalized shelving in the pool area that can be used leaving towels etc.

Also the hotel is near a bus route into the city (cathedral, docks, shops), there is a nearby ski slope, a country park with 1-2 hour walking routes and easy access to several places of interest on the outskirts of the city.

Self

4/10

Poor

13 Aug 2025

Peter

Poor

Room very warm and stuffy and only small window. Tower fan only worked on slow and didn’t oscillate as broken. no hair dryer in room and bathroom extractor fan didn’t work so in a hot room and using shower turned it in to a sauna.

Shower was worse than useless, no pressure, had a switch to change from bath to shower and this was dodgy, kept dropping and redirecting water to bath. Couldn’t send enough water up pipe to get shower to work.

Asked for another fab and they said they had none. So hot night in stuffy warm room and not enough checks done before we arrived in room.

Breakfast was streaky bacon, I mean how to make Travelodge look world class compared to here.

Friends_and_family Friends

6/10

Pleasant

13 Aug 2025

Susan

Won a bid for room upgrade but when booking in none available. No biscuits with tea tray. Definitely overrated hotel.

Leisure Partner

6/10

Pleasant

07 Aug 2025

Verified traveler

Food was good, staff were nice, car parking was terrible, mostly work vans and the surrounding area is not conducive to leaving your car in the “quiet “ car park! Neighbours were arguing and fighting in the corridor until 1 in the morning! Wouldn’t stay again.

Business

10/10

Exceptional

31 Jul 2025

Flora

Early swim wonderful.

The best part was the early opening of the.swimming pool etc. without children till 0800. lovely pool, good layout, and receptionist very pleasant. Other staff all very helpful, too. Will be back again, enabled us to explore Cotswolds and the Forest of Dean.

Partner

4/10

Poor

30 Jul 2025

Verified traveler

Underwhelming and poor room.

I was visiting for work and was going to stay for 3 nights. However, the room provided did not meet my expectations.

There was a mouldy smell in the room and the window was left open I think to allow the room to air. The bathtub had hair in it, the chair with the desk was so low I could not work, the mattress was uncomfortable. Not to mention the WiFi was frustratingly slow.

I have stayed in quite a few places but I have to say I was very underwhelmed and I have ended up booking elsewhere for the next two nights.

The breakfast however was good.

Business

4/10

Poor

14 Jul 2025

Andrew

Rooms have no air flow and in the recent heatwave our room was like a Sauna. Window could only be opened a couple of inches and the fans provided were of a poor quality and even with thee of them going could not sleep because of the extreme heat.

Would have thought a 4* property would have had decent fans.

Certainly would never consider staying again unless windows could be opened or air conditioning fitted.

Leisure Family

8/10

Excellent

09 Jul 2025

Alan

Excellent value and slightly quirky, as always with Best Western. A good range of fresh pub food, comfortable bed and good bathroom. Nice to have a swimming pool included at this price. I'll be back.

Business Self

2/10

Poor

27 Jun 2025

Ross

Shocking

Had a dog next door that barked for 2 hours at 2am. Nobody in the room. They finally came back and obiously nearly kicked off. They apologised but a piss take

8/10

Excellent

25 Jun 2025

Peter

Not bad

Not a bad hotel
Stayed here a few times
Handy for Glouc centre
Room was very hot, there was a fan provided but not very effective
Very poor water pressure in shower

Business

10/10

Exceptional

24 Jun 2025

Thomas

Very good

Friends_and_family Family

8/10

Excellent

22 Jun 2025

Stephanie

Check in was easy, room was clean, parking was easy to organise. I really enjoyed the use of the pool and my buffet breakfast. Rooms are a bit dated, no AC and there are no plug sockets by the beds for charging phones.

Business Self

8/10

Excellent

22 Jun 2025

David

Decorations and furnishings in room getting a little tired. Air con needed in rooms and turned down a little in the restaurant/ bar as too cold

Friends_and_family Friends