Gloucester Robinswood Hotel By Sunday

4/10

Poor

27 Feb 2026

Neal

All felt very dated. Walls and floors all paper thin, could hear everything from folks waking at 6am, with the addition of construction work right outside the window at 7:30am. Rooms, whilst clean, were basic and tired, and far too warm with no ability to adjust temperature. Pay and display parking (with no guest discount) is a bit odd too.

Not sure what grants this a 4*, but it certainly isn’t. Get what you pay for.

Partner

4/10

Poor

19 Feb 2026

Simon

Room was okay. However walls appear very thin, TV signal quality was pour , Wi-Fi was extremely flaky , and the shower was like an old man with prostate issues.

Breakfast was okay, bed was comfortable

Self

2/10

Poor

30 Jan 2026

Shabir

The room was cold. The shower had no pressure in the water. I went to reception and reported it and nothing was done. I then woke up in the morning at 6:30 am with builders working and swearing outside my window. I wouldn’t stay here again I actually went to reception reported it in Them in the morning and nothing was done. Just a gentleman said I’m sorry and the staff on the Knight said the report the shower to the duty manager but that wasn’t done the only thing I enjoyed was the swimming pool and steam room don’t stay here to noise and cold

Business

10/10

Exceptional

19 Jan 2026

Cameron

We thoroughly enjoyed our stay at the Gloucester Robinswood Hotel. In particular the staff were all extremely friendly and helpful and nothing was too much trouble. The room was clean and spacious with good amenities however the bed was slightly firm, however this did not detract from the overall quality of the room. The leisure facilities were very good, the pool was warm and on both occasions we visited it was not busy. It was also handy that the hotel provided towels for guests using the leisure facilities. The only criticism was that the young lady working in the leisure centre lacked some customer service skills. The breakfast was extremely tasty and there was always plenty of food on offer. It was a nice touch that the chef came out and greeted all the guests in the morning and ensured all guests were enjoying their breakfast. A big thank you to Sharon who accommodated us on our final morning after we arrived slightly late for breakfast meaning we could still enjoy a breakfast to our liking. We would definitely stay again.

Partner

8/10

Excellent

19 Jan 2026

Marie

The room was nice, it was clean and we enjoyed the swimming pool, it was warm. The shower was disappointing as it was weak, difficult to clean hair after swimming.

Friends_and_family Family

6/10

Pleasant

15 Jan 2026

Tolu

Not for me

Self

2/10

Poor

15 Jan 2026

Gary

Staff were friendly but the hotel itself is run down and outdated. The pool, hot tub and hydro therapy does not work and is poorly maintained. The sauna and steam room are too small to accomadage the number of guests at one time so they aren’t hot as the door is constantly open (Sauna door doesn’t even close).

Business

10/10

Exceptional

04 Jan 2026

AMANDA

Clean and nice staff

10/10

Exceptional

03 Jan 2026

Matthew

A fabulous stay. All of the staff were really friendly and helpful. Room was clean and a good size. The breakfast was lovely. Access to the pool was an added bonus. Really easy to use with free use of towels and locks. We will definitely return 😃

Partner

2/10

Poor

13 Dec 2025

Faik

I was just ask for refund because l didn’t go

10/10

Exceptional

12 Dec 2025

Racheal

Staff are amazing - Dillon on reception was attentive & professional.
Food lovely

Friends_and_family Family

4/10

Poor

08 Dec 2025

Michael

Check in was difficult and they didn't have a disability friendly room in the main building so we were put in one in the annex which shouldn't have been given to guests. The chest of drawers was broken, there were no tissues, the soap dispenser next to the sink didn't and it didn't look as if the room had beeb serviced as the coffee sachets and sugar were spilt on the desk and there wasn't any tea bags. The only saving grace was that Shalom at reception did his utmost to try to make us comfortable. If it wasn't for the fact we were meeting old friends who live nearby we wou.d have le

10/10

Exceptional

01 Dec 2025

Mark

Very quiet and pleasant stay will definitely stay there again

Leisure Partner

8/10

Excellent

27 Nov 2025

Natasha

Hotel is warm but needs better internet signal. I could not stream any programs on my lap top

Friends_and_family Friends

10/10

Exceptional

24 Nov 2025

Bashiru

Very clean room.

10/10

Exceptional

19 Nov 2025

Wendy

Lovely staff, fab breakfast, clean room, plenty of parking, asked for a quiet pet free room and it was perfect! Will stay here again and hopefully use the amenities next time. Parking was only £5 for 24 hours and as the room was a very reasonable didnt mind paying

Friends_and_family Friends

2/10

Poor

19 Nov 2025

Gareth

Would not stay again
Hotel is in such poor condition and room was not very clean and smelt
On a positive side the staff were very good

Business

2/10

Poor

17 Nov 2025

A Wastell

Given key to an occupied room 😡

Partner

6/10

Pleasant

10 Nov 2025

Karen

I picked this hotel because it included a Spa. The Spa was disappointing on the day we visited as there was a problem heating the pool. The hotel felt very dated. We only needed to stay one night so it was ok.

Leisure Partner

4/10

Poor

08 Nov 2025

Shannon

The WiFi was awful, “connected” but didn’t actually work.
The room wasn’t very clean, stains in sink that I was able to remove with a light swipe from toilet roll… so clearly wasn’t cleaned. Stains on the toilet seat.
Toilet would overfill anytime it was flushed.
Had to pay for parking even after paying for a room?
Radiators would not turn off, woke up sweating, so not exactly eco-friendly if your radiators are constantly on…
Plug socket had a snapped bit of plastic in it so was unusable.
Did not use the pool or gym facilities as I just wanted to leave.
Would not stay here for long periods, overpriced for what the room was.

Partner

8/10

Excellent

04 Nov 2025

Julian

All good

6/10

Pleasant

04 Nov 2025

David

Poor quality

Business

2/10

Poor

04 Nov 2025

C

There is nothing good at all to say about this stay.

Leisure Family

10/10

Exceptional

03 Nov 2025

Kelly

Staff very friendly and polite, rooms clean. Bar good. Food was excellent, very good choice. Leisure facilities good.

Leisure Family

10/10

Exceptional

03 Nov 2025

S L

Yes absolutely... clean room lovely staff.. let us check inn even tho we were a bit early.. Gentleman at reception was wonderful

Friends_and_family Family

10/10

Exceptional

28 Oct 2025

Lisa

Lovely hotel, staff were friendly, couldn’t do enough for us, we were greeted by shalom on arrival, lovely gentleman, asset to this hotel. Highly recommend especially if you are looking to stay near the outdoor ski slope as it’s just across the road, Gloucester quays/town centre just a short drive away.

Leisure Family

6/10

Pleasant

15 Oct 2025

Rachel

Room lovely and clean. Comfy beds, easy parking.
Sadly the pool and jacuzzi were freezing and this seems to be a long term thing. I probably wouldn’t return due to this issue.

Leisure Self

6/10

Pleasant

13 Oct 2025

Nick

Room was very dusty. Lots of cobwebs and thick dust in places on ledges etc. Bathroom not that clean either.
Bed was comfortable and Breakfast was fine. Swimming pool was a bit on the cold side.
Car parking cost £5 for an overnight stay.

Friends_and_family Family

10/10

Exceptional

08 Oct 2025

mark

Great hotel

Business

10/10

Exceptional

06 Oct 2025

Jonathan

Breakfast was excellent and the pool was amazing

Friends_and_family Family

10/10

Exceptional

29 Sep 2025

andrew

Nice straightforward hotel. Good staff. Decent setting. Pool is a real plus!

10/10

Exceptional

28 Sep 2025

Gary

Room was very clean and the staff were polite. Overall value for money with the SPA

Leisure Partner

10/10

Exceptional

26 Sep 2025

Matthew

Nice and tidy hotel. Pleasant restaurant

Leisure Family_with_children

8/10

Excellent

25 Sep 2025

simon

Great breakfast, pool needs refurbishing, showers are poor no pressure, comfortable beds , overall ok

Business

6/10

Pleasant

24 Sep 2025

Anthony

The staff were really good but my room was cold throughout the two nights, hot water was warm even though I did ask them to check.
The breakfast was nice and leisure facilities.

Business

4/10

Poor

19 Sep 2025

Nichola

Disappointing for the money

Disappointing , tired for the money, bar/restaurant staff slow. Food was ok. Hotel room key system not working so you had to wait for a staff member to walk each guest back to their room every time you needed to get in. However, the only positive I can bring to this review was the great check out service I received from Shalom in the morning, cheerful and apologetic and a credit.

Business

8/10

Excellent

06 Sep 2025

M S

Nice economical stay in a nice place. Nice room but heated too much andattress can be improved upon. Bathroom was very good and the room has enough space

Self

10/10

Exceptional

30 Aug 2025

Cosmina

It was very good

Leisure Family

10/10

Exceptional

28 Aug 2025

Catherine

My great experience with the BW hotel group

I was pleasantly surprised by the spaciousness of the family room, especially at such a reasonable price during the summer holiday. The staff were incredibly friendly and helpful throughout our stay. The swimming pool was the largest I’ve ever experienced—impressive. I’ll be staying here again!

Friends_and_family Family

8/10

Excellent

26 Aug 2025

douglas

Holiday stay

Good location
Comfy beds
Nice hotel staff

Friends_and_family Family

8/10

Excellent

24 Aug 2025

Cath

Maintenance need improvement

After issues with the room facilities we informed the reception & they were very apologetic & we received a complimentary meal which did compensate us

Partner

8/10

Excellent

22 Aug 2025

Kathryn

Lovely clean hotel, friendly helpful staff. Good choice for breakfast. Bedrooms were too hot (it was a hot weekend) there was fans in the rooms on arrival which was good but didn’t cool the room down enough. Restricted times and age for kids to swim

Friends_and_family Family

8/10

Excellent

18 Aug 2025

Terri

Lovely hotel and pool

Friends_and_family Family

10/10

Exceptional

17 Aug 2025

Robert

Excellent reasonably priced hotel with good pool

Excellent hotel especially the leisure facilities.

Hotel and room clean and well maintained. Parking is not free and the machine was not working so had to pay at reception. Reception was very helpful and informative. I got a drink voucher for forgoing a room cleaning on the second day of my stay.

The food in the restaurant was excellent on the first night but on the second night there were a few minor deficiencies - it was not as well presented and a few minor components were missing (butter to go with the bread, onion marmalade on the burger). Even so, the food was well cooked and tasty but on the second night I would have given it a 4 out of 5, rather than a 5+ on the first night.

The leisure facilities were excellent. I only used the pool (not the gym etc) the pool area had a steam room, sauna and spa bath in the wet area. As well as an portion of the pool where you can do straight line back and forth swimming you can swim in a loop around the spa bath set in the middle of the pool. There are also a large number of sunloungers available to relax after you swim. The changing rooms are away from the pool, mens opposite the squash court, but there are a set of open compartmentalized shelving in the pool area that can be used leaving towels etc.

Also the hotel is near a bus route into the city (cathedral, docks, shops), there is a nearby ski slope, a country park with 1-2 hour walking routes and easy access to several places of interest on the outskirts of the city.

Self

4/10

Poor

13 Aug 2025

Peter

Poor

Room very warm and stuffy and only small window. Tower fan only worked on slow and didn’t oscillate as broken. no hair dryer in room and bathroom extractor fan didn’t work so in a hot room and using shower turned it in to a sauna.

Shower was worse than useless, no pressure, had a switch to change from bath to shower and this was dodgy, kept dropping and redirecting water to bath. Couldn’t send enough water up pipe to get shower to work.

Asked for another fab and they said they had none. So hot night in stuffy warm room and not enough checks done before we arrived in room.

Breakfast was streaky bacon, I mean how to make Travelodge look world class compared to here.

Friends_and_family Friends

6/10

Pleasant

13 Aug 2025

Susan

Won a bid for room upgrade but when booking in none available. No biscuits with tea tray. Definitely overrated hotel.

Leisure Partner

6/10

Pleasant

07 Aug 2025

Verified traveler

Food was good, staff were nice, car parking was terrible, mostly work vans and the surrounding area is not conducive to leaving your car in the “quiet “ car park! Neighbours were arguing and fighting in the corridor until 1 in the morning! Wouldn’t stay again.

Business

10/10

Exceptional

31 Jul 2025

Flora

Early swim wonderful.

The best part was the early opening of the.swimming pool etc. without children till 0800. lovely pool, good layout, and receptionist very pleasant. Other staff all very helpful, too. Will be back again, enabled us to explore Cotswolds and the Forest of Dean.

Partner

4/10

Poor

30 Jul 2025

Verified traveler

Underwhelming and poor room.

I was visiting for work and was going to stay for 3 nights. However, the room provided did not meet my expectations.

There was a mouldy smell in the room and the window was left open I think to allow the room to air. The bathtub had hair in it, the chair with the desk was so low I could not work, the mattress was uncomfortable. Not to mention the WiFi was frustratingly slow.

I have stayed in quite a few places but I have to say I was very underwhelmed and I have ended up booking elsewhere for the next two nights.

The breakfast however was good.

Business

4/10

Poor

14 Jul 2025

Andrew

Rooms have no air flow and in the recent heatwave our room was like a Sauna. Window could only be opened a couple of inches and the fans provided were of a poor quality and even with thee of them going could not sleep because of the extreme heat.

Would have thought a 4* property would have had decent fans.

Certainly would never consider staying again unless windows could be opened or air conditioning fitted.

Leisure Family

8/10

Excellent

09 Jul 2025

Alan

Excellent value and slightly quirky, as always with Best Western. A good range of fresh pub food, comfortable bed and good bathroom. Nice to have a swimming pool included at this price. I'll be back.

Business Self

2/10

Poor

27 Jun 2025

Ross

Shocking

Had a dog next door that barked for 2 hours at 2am. Nobody in the room. They finally came back and obiously nearly kicked off. They apologised but a piss take

8/10

Excellent

25 Jun 2025

Peter

Not bad

Not a bad hotel
Stayed here a few times
Handy for Glouc centre
Room was very hot, there was a fan provided but not very effective
Very poor water pressure in shower

Business

10/10

Exceptional

24 Jun 2025

Thomas

Very good

Friends_and_family Family

8/10

Excellent

22 Jun 2025

Stephanie

Check in was easy, room was clean, parking was easy to organise. I really enjoyed the use of the pool and my buffet breakfast. Rooms are a bit dated, no AC and there are no plug sockets by the beds for charging phones.

Business Self

8/10

Excellent

22 Jun 2025

David

Decorations and furnishings in room getting a little tired. Air con needed in rooms and turned down a little in the restaurant/ bar as too cold

Friends_and_family Friends

6/10

Pleasant

15 Jun 2025

Lorraine

Spa loud lots of children not relaxing and over priced

Friends_and_family Friends

8/10

Excellent

14 Jun 2025

Ellie

The room was quite shabby, the windows slid open and closed and there were lots of dead flies stuck in them.

Friends_and_family Family

8/10

Excellent

06 Jun 2025

Iain

Staff very friendly and helpful, bed comfy, shower ok/not great, swimming pool great, wifi good. Restaurant/food decent, breakfast OK/average. As others have stated, paying for parking seems cheeky, it's not like it's in the city center. Overall satisfied with my stay

Business

10/10

Exceptional

04 Jun 2025

Syed

Well cleaned and spacious room.

Leisure Family_with_children

2/10

Poor

03 Jun 2025

Philip

Our stay was ruined due to scaffolding being put up right outside our window an hour before checkout time.

Leisure Family_with_children

2/10

Poor

31 May 2025

Chi Kit

Dirty, no air conditioner, no slippers, not enough towels, insufficent supply of necessity in toilet, closing time of pool and sauna, etc is poor

Friends_and_family Family

8/10

Excellent

28 May 2025

Julie

Very comfortable. Good breakfast. Lovely pool. Disappointing that guests have to pay for parking though.

Partner

4/10

Poor

26 May 2025

Stephen

Scruffy. Parking was described as free but cost £5
Just very low quality

Leisure Self

8/10

Excellent

20 May 2025

Paul

Slightly annoyed at the parking fee.

Business Self

8/10

Excellent

09 May 2025

Lawrence

Nice

10/10

Exceptional

08 May 2025

Karen

Three night break

Excellent stay as always. Food was delicious and the staff were excellent very accommodating and always polite. Definitely use again.

Self

2/10

Poor

06 May 2025

Jwamer

Very disappointed in their customer service

I was booked out to another hotel of lesser standard without being informed until I have arrived. Very disorganised and rude staff. This hotel made my two days stay in Gloucester a proper nightmare

Business

4/10

Poor

03 May 2025

Clare

There was a school/sports group staying that allowed kids (under 13s) to be running round corridors til late at night. The hotel staff ciuld have asked accompanying adults to supervise better.

The hotel was really creaky and noisy in general. It needs updating and better soundproofing.

One of the pillows in our room was mouldy or stained with mould. The tap in the shower just about turned to enable the water to be switched on to operate. Really could be better in general

Leisure Family

10/10

Exceptional

27 Apr 2025

Flora

Excellent and welcoming, with super Spa.

This was a lovely hotel, with helpful and welcoming staff. We arrived a little late as the satnav ran out of charge, and the hotel was not well signposted, even though we stopped twice for directions. It was about 2040 when we arrived and restaurant service stopped at 2100, but reception rang through to say we were on our way and we enjoyed an excellent meal, most welcome after another 4 hour drive south down the M6 and M5 in heavy traffic. Room was reasonably spacious and adequate, lighting, TV, coffee etc, but best of all was the pool... best sized one I have seen in hotels, lovely steam room, sauna, and a jacuzzi over a bridge, giving extra round swim route. Staff in the spa very helpful. This hotel is not too far away from our home, less than 2 hours, and we will certainly go back there, using it as a base to explore the Cotswolds and the lovely towns nearby. The contrast to the one we stayed in going north, for about the same price, was really marked.

Partner

10/10

Exceptional

26 Apr 2025

D

Clean spacious room

Leisure Family

10/10

Exceptional

24 Apr 2025

Anthony

The swimming area was very good, clean and staff approachable.
The evening meal was another matter. I am diagnosed coeliac and when l told them one waitress thought gluten free and coeliac were two different intolerances. When the manager was told , he bought me pages and pages of listings for me to check whether what l was ordering was g/f. Not very helpful! However breakfast was more understanding, knowledgeable and helpful. One person in every 100 according to the BBC this very morning are coeliac and small cafes and larger chains are now all geared up with g/f listed on menus, it’s about time Best Western got up to date with gluten free as well or someone could be very ill with the restaurant staff lack of knowledge about intolerances.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Dawn

Staff were fantastic and friendly, pool was great, perfect long weekend location for our 6 and 11 year olds and ourselves.

Leisure Family

10/10

Exceptional

11 Apr 2025

christopher

all good

Business Self

10/10

Exceptional

02 Apr 2025

Lauren

Fantastic

Fantastic hotel and excellent customer service from all staff members. I instantly felt welcome, Check-In/Check-Out process ran very smoothly, and issues I did incur were dealt with by management and rectified.

Friends_and_family Family

10/10

Exceptional

01 Apr 2025

Karen

Overall a great hotel

The hotel was more modern than expected, and this was mainly due to the pictures shown online. We had both also thought that the location was somewhat more remote, perhaps in a wooded area, but it is actually on the edge of an housing estate! The staff at the hotel were polite, and nothing was too much for them. A special mention to the bar/waitress young lady with the pink hair braids (unfortunately I can't remember her name), who made us feel especially welcome.There was a good selection of food at breakfast and poached eggs were available on request. We ate in the restaurant for one evening meal which was also good. We chose not to have our room serviced, which entitled us to a free drink at the bar. However, we later found out that it was only one drink between the two of us, and when ordered, I was told it was only one for the whole stay, not per night. I don't think I would choose this option again! The room was comfortable and had everything needed. Just one thing I would point out is that as you enter the room, there is a rather large shelf. We both walked into it on several occasions and both of us had bruising as a result. There was room to move the shelf at least another foot away from the door, and I think this would be a good idea. I had a massage booked, which was cancelled, due to agency staff not wanting to work after 4pm even though my appt was booked for 5pm! They offered me the following morning, but we were leaving, so I had a refund and two free drinks

Friends_and_family Friends

10/10

Exceptional

28 Mar 2025

Jan

Very reasonable price.

Business Self

10/10

Exceptional

25 Mar 2025

Stephen

Lovely stop over which was all the better having free use of the spa facilities.

Leisure Partner

10/10

Exceptional

22 Mar 2025

Sam

Great stay

Leisure Self

4/10

Poor

21 Mar 2025

Karen

Unprofessional staffing and management

Leisure Friends

6/10

Pleasant

19 Mar 2025

Kenneth

Not the best

It was ok, paired nearly 3 times the normal price for mid week as we went when Cheltenham was on - but it wa apron only worth want you quos normally pay - very average

Partner

8/10

Excellent

18 Mar 2025

Simon

Fine

6/10

Pleasant

10 Mar 2025

Alexa

Difficult to pay for anything in cash.

Check in was a bit frustrating. To park you had to use a QR code and fill in a form which was time consuming. Also I wanted to pay in cash and was unable to.
I paid in cash for the room and luckily had the right amount as they said they had no change.
People still want to use cash!

Business

6/10

Pleasant

02 Mar 2025

Matthew

The spa water was cold. The towel rail in the room didn’t work. Stayed for two days and they didn’t replenish the teas or coffees.

Leisure Partner

4/10

Poor

26 Feb 2025

Helen

Hotel tired and in need of updating

Room had broken shower knob, bedside light switch broken, sink dirty, toiletries empty. House keeping appalling. Just pulled duvet cover over pillows, left no milk/toilet roll/didn’t empty bin. Reception often empty. Facilities (pool,etc) very tired. Jacuzzi off pool only one jet working. And the floor was very dirty around edges of pool. Whole hotel needs an overhaul

Self

4/10

Poor

20 Feb 2025

Karandeep

My family and I used the swimming pool and it was so cold. That wasn’t an enjoyable experience at all.

The rooms are very dated and need to be refurbished. We were given dirty bedsheets.

The breakfast selection was a standard one but the food needed replenishing very often and service was slow.

Leisure Family_with_children

2/10

Poor

20 Feb 2025

James

Avoid

Room was supposed to have a coffee machine but didn’t. Was supposedly “sound proofed” but was the complete opposite and walls paper thin.
Towels dirty. All in all a horrible experience

6/10

Pleasant

09 Feb 2025

Benjamin

Needs a refurb

Restful time, but hotel needs serious refurbishment. The heating in my room wasn't working. The ceiling in the changing rooms was peeling and black. My bathroom hand soap was filled with water!

Staff kind and helpful though.

Self

8/10

Excellent

08 Feb 2025

Natasha

Very good

Stay was very enjoyable, the facilities were great, only issue we had was hairdryer was blowing cold air and there was not hot. After being in the spa/pool this was needed. Other than that we had a very good stay, will be returning

Partner

8/10

Excellent

06 Feb 2025

Shaun

Quick overnight Stay

convenient and pratical although no atmosphere in bar or restaurant

Business

10/10

Exceptional

04 Feb 2025

Amanda

Lovely room with very friendly staff.

Business

8/10

Excellent

19 Jan 2025

christopher

Great family stay

Great family stay. We had the suite which is made up of two interconnected rooms. It was ideal for our three children. Awesome pool and breakfast. Slight issue when arrived regarding bedding but one phone call to reception and this was fixed. Staff couldn’t do enough for you.

Friends_and_family Family

8/10

Excellent

11 Jan 2025

Jason

This hotel was very good, staff were excellent and the food was lovely. The place was very clean but it was really isolated and in the middle of a housing estate which meant that the pool was always full.
One other thing to know the beds are incredibly hard, great if you like that but very uncomfortable if you don’t.

Leisure Partner

8/10

Excellent

10 Jan 2025

Verified traveler

Decent hotel, nice pool, good facilities. Only stayed one night for work

Business

2/10

Poor

09 Dec 2024

Laurence

Turned up to be told no booking

Turned up after traveling 5 hours to be told there was no booking. Hotel blaming Hotels.com Hotels.com blaming hotel. Still not had my refund.

2/10

Poor

07 Dec 2024

Lea-anne

Bad experience

I was looking forward to my stay and the party which i was attending there. On entering the room it smelt musty and was cramped. No plug by the bed for my CPAP machine which i requested. The bed was so hard that i did not sleep and left me in terrible pain. Only one towel in bathroom and had to request more. I had to ask for an extension lead which had seen better days with black tape all over it so my CPAP would work. The trailing cable was a hazard when going to the bathroom. The bed linen did not look clean. Bathroom had mould everywhere.

Partner

4/10

Poor

07 Dec 2024

Verified traveler

Hearing in room not working, bar and restaurant closed due to private functions, would have nice to have known in advance.

Partner

10/10

Exceptional

04 Dec 2024

Boti

The place was quiet