Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

New County

Gloucester · United Kingdom

44 Southgate StreetView location

7.6/10Very good544 Reviews
Cleanliness8.2/108.2
Service8.4/108.4
Comfort7.6/107.6
Condition7.4/107.4
Neighborhood8.4/108.4
Amenities7.8/107.8
See all ratings
Check availability Pay with crypto or card
  • Hotels with charm

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About New County

Nestled in Gloucester's heart, this charming hotel is a five-minute stroll from the Cathedral, shopping centre, and the National Waterways Museum at Gloucester Docks. Rich in history, Gloucester boasts numerous sites dating back to Roman times.

Explore the Cotswolds, Cheltenham, the Forest of Dean, Wye Valley, Tewkesbury, and the Severn Estuary, all within a 30-minute drive. Bristol and Coventry Airports are 76km and 95km away, respectively, while Gloucester's bus and train station is a 15-minute walk. Dating back to 1820, this former coaching inn exudes character.

Its 39 en-suite rooms offer comfort and individual styles catering to both business and leisure travellers. Amenities include a 24-hour reception, safe, bar, breakfast room, conference facilities, laundry service, and on-site parking. Each room features a colour TV, internet access, telephone, radio, tea/coffee making facilities, hairdryer, and ironing facilities.

While the hotel doesn't have dedicated leisure facilities, a gym is conveniently located opposite. Enjoy a buffet breakfast each morning and a snack menu at the bar throughout the day.

Read more about this hotelShow less

With a stay at The New County Hotel, you'll be centrally located in Gloucester, within a 15-minute drive of Cheltenham Town Hall and Gloucester Waterways Museum. This hotel is 10.7 mi (17.3 km) from Cheltenham Racecourse and 0.2 mi (0.3 km) from Soldiers of Gloucestershire Museum.

Make yourself at home in one of the 58 guestrooms, featuring kitchens with ovens and stovetops. 40-inch flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided daily.

Featured amenities include express check-out, a 24-hour front desk, and luggage storage.

Popular amenities

Free WiFi
Dining services
Concierge
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 2:00 PM
Check-in until anytime
Check-out until 10:00 AM
Minimum check-in age 18

Hotel policies

No rollaway/extra beds available No cribs (infant beds) available No elevators Events/parties not allowed Guests will receive an email with special check-in instructions Guest will receive an email before arrival 24 hours Professional property host/manager Pets not allowed

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • Breakage deposit: GBP 250 per stay

    We have included all charges provided to us by the property.

  • You need to know
    • Only registered guests are allowed in the guestrooms.
  • Special Instructions
    To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email within 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and debit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Onsite parties or group events are strictly prohibited
    • Safety features at this property include a fire extinguisher
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Fee for cooked-to-order breakfast: approximately GBP 7.50 per person
    • Nearby parking fee: GBP 8 per day (820 ft away)
    • Early check-in fee: GBP 15 (subject to availability)
    • Late check-out fee: GBP 15 (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Gloucester Waterways Museum 0.1 km / 0.1 mi
Greyfriars 0.1 km / 0.1 mi
Soldiers of Gloucestershire Museum 0.2 km / 0.1 mi
Gloucester Guildhall 0.3 km / 0.2 mi
St Mary de Crypt Church 0.3 km / 0.2 mi
City Museum 0.4 km / 0.2 mi
Gloucester Docks 0.4 km / 0.3 mi
Gloucester and Sharpness Canal 0.4 km / 0.3 mi
Gloucester Cathedral 0.5 km / 0.3 mi
Gloucester Folk Museum 0.5 km / 0.3 mi
Gloucester Quays 0.6 km / 0.3 mi
Cineworld Gloucester Quays 0.7 km / 0.4 mi
St Oswald's Priory 0.8 km / 0.5 mi
Kingsholm Stadium 1.2 km / 0.8 mi
Gloucestershire Royal Hospital 1.3 km / 0.8 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2010
  • Number of floors (main building): 3
  • Single rooms: 19
  • Double rooms: 20
  • hotel
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • Bus/Train station
  • Nearest Bus / Metro Stop
Show 21 more facilities & services
  • Harbour
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Room service
  • Laundry service
  • Smoke detector
  • Hotel safe
  • Bicycle storage
  • Luggage roomExtra charge
  • Towels and bed linenExtra charge
  • Bar
  • Restaurant
  • Smoking areaExtra charge
  • Highchairs
  • Conference room
  • Breakfast buffet
  • Continental breakfast
  • Special dietary options
  • Non-smoking establishment
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    New County

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT TWO BEDROOMSAPARTMENT • TWO BEDROOMSAPT.B2

    Photos are not available for this room type.

    New County

    APARTMENT TWO BEDROOMS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    TWO BEDROOMS

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT WITH BALCONYAPARTMENT • WITH BALCONYAPT.BL

    Photos are not available for this room type.

    New County

    APARTMENT WITH BALCONY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    WITH BALCONY

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.BL

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    New County

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST

    Photos are not available for this room type.

    New County

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room THREE BEDSRoom • THREE BEDSROO.3B

    Photos are not available for this room type.

    New County

    Room THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    New County

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    New County

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    New County

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin WITH DOUBLE BEDDouble or Twin • WITH DOUBLE BEDDBT.DB

    Photos are not available for this room type.

    New County

    Double or Twin WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT PENTHOUSEAPARTMENT • PENTHOUSEAPT.P6

    Photos are not available for this room type.

    New County

    APARTMENT PENTHOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    PENTHOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.P6

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    New County

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • APARTMENT ONE BEDROOMAPARTMENT • ONE BEDROOMAPT.B1

    Photos are not available for this room type.

    New County

    APARTMENT ONE BEDROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    APARTMENT
    View / characteristic
    ONE BEDROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: APT.B1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    New County

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about New County

7.6
Very good
544 Reviews
Cleanliness
8.2 /10
Service
8.4 /10
Comfort
7.6 /10
Condition
7.4 /10
Neighborhood
8.4 /10
Amenities
7.8 /10
100 reviews shown
8/10
Excellent
11 Jul 2026
Verified traveler
Lovely place, staff was very helpful and great location. Sadly wemt during a heatwave and the rooms dont have aircon, so sadly was roadting slowly in the room. Would recommend the company to install aircon, if more hot weather is going to be the norm.
The staff were lovely and provided more fans to try and keep cool. The hotel was lovely and great location, would recommend people stay here, just needs a bit of modernising.
Sadly Gloucester is not a town I think I would visit again, during the day it was nice and the historical sites pretty cool, with a modern dock.
At night, however the town is a different story, junkies/ crackheads everywhere. I am not one to judge someones personal background but it was not pleasant and not somewhere to take children in the evening.
Partner
4/10
Poor
29 Jun 2026
Catherine
Room ok for a one night stay. Clean but rooms and overall building needs updating and freshen up. No air-con in rooms.
Friends_and_family Friends
6/10
Pleasant
09 Jun 2026
Briony
Clean room but was woken up at 3am by about 50 pigeons on the flat roof right outside my window. Subsequently kept awake from then on by the most horrendous racket. Guessing it was their nesting spot! Avoid room 8. Really tired room but in all honesty for a one night work stop over it had all I needed apart from the fact that the shower was hard work when you don’t actually want to get your hair wet and the towels are literally half the size of a normal one. Luckily I have been on Mounjaro for the last year so that was ok. WiFi really good, able to sign into your own apps so tv was great. Handy fridge in room. Noisy hotel, take ear plugs if you are a light sleeper. Definitely not a destination hotel but great for all I needed so can’t fault it in that respect. I’d return when working in Gloucester again.
Self
10/10
Exceptional
25 May 2026
Harold
Recommended. Central location. Clean, comfortable room. Very friendly staff chexk in and checkout was handled at the var. We would stay again.
Friends_and_family Family
8/10
Excellent
22 May 2026
Evelyn
Comfortable bed and good amenities in room for self breakfast including a fridge. Good location to waterfront
8/10
Excellent
20 May 2026
David
Location very good.
Self
8/10
Excellent
18 May 2026
Stuart
A great location. Central to all amenities. Clean and tidy. Good value for money.
Partner
2/10
Poor
18 May 2026
Stuart
Room 40. With a small double bed. A disde table with a hanging rail.

There was a dirty microwave. The cutlery left had old food stuck on it. The toilet was not attached to the wall properly.

Bathroom abd floor were vlean.. its locatio. Is good.
8/10
Excellent
18 May 2026
Lorraine
Good location.
Friends_and_family Friends
8/10
Excellent
17 May 2026
Terry
It was centrally located so convenient for bars and shops
Self
8/10
Excellent
12 Mar 2026
Stephen
Clean room, some peeling painter work but it is an old building. Very small car park behind, difficult to find spaces. As it’s a city centre hotel, there was a lot of noise all through the night and in the morning, so be prepared.
8/10
Excellent
28 Feb 2026
Meg
Clean room, helpful staff.
8/10
Excellent
22 Feb 2026
Jacob Samuel
ok
8/10
Excellent
03 Feb 2026
Caron
Staff very friendly and welcoming, and the room was a good size and comfortable. They need to add some security to the corridor doors, to avoid entry by non-guests, which is the only reason I didn't give a 5 star.
I'd gladly stay there again.
Leisure Friends
10/10
Exceptional
03 Feb 2026
Stuart
Room was basic but clean and functional. Very good room service with towels changed and everything cleaned each day (not the case in many hotels at this price point these days). A fridge and microwave in room plus plates and cutlery was a great time savers with two supermarkets nearly opposite for some meals. Shower was hot and clean. Would stay here again.
Leisure Partner
8/10
Excellent
15 Jan 2026
Adenike
I
Business Partner
4/10
Poor
04 Jan 2026
Bridget Yue Kei
The bed was lumpy and uncomfortable, as were the pillows. The bathroom was constantly very cold, filled with gnats, and smelled of mold or water sitting in the pipes. Not ideal
Leisure Partner
10/10
Exceptional
01 Jan 2026
Stephen
Clean room great location second time we have stayed here definitely be coming back
Partner
10/10
Exceptional
29 Dec 2025
Karen
The staff were very friendly & helpful
Leisure Family
10/10
Exceptional
13 Dec 2025
anita
Lovely hidden gem, staff very welcoming room excellent
Leisure Friends
10/10
Exceptional
04 Dec 2025
Christine
Yes perfect. Room tidy and clean. All staff we came into contact with were very polite and friendly.
Leisure Partner
10/10
Exceptional
01 Dec 2025
Jayne
Happy helpful staff.Great location.Cleam room.
Partner
4/10
Poor
24 Nov 2025
Dr William
Room was clean but the bed was like sleeping on the floor. We checked out after one night and we wernt offered another room or cashback, a sorry would have helped. The room was C19.
We stay there frequesntly and although the bbeds aren't the best, this was by far the worst. Needs replacing.
Partner
8/10
Excellent
17 Nov 2025
Michelle
The gentleman on reception saturday night was very helpful and patient with us. We had a ground floor room out in the courtyard area, which was clean and tidy. The young man in the bar area saturday morning, took our luggage and stored it until later, as we were leaving for Cheltenham in the morning, so we didnt chrck in til 5pm… he was very nice too, and again helpful!
Leisure Partner
10/10
Exceptional
15 Nov 2025
Catherine
Great hotel. Central to facilities, spotlessly clean.
Business
10/10
Exceptional
03 Nov 2025
Richard
Lots of stairs Bar is always very quiet
Business_and_leisure Self
10/10
Exceptional
28 Oct 2025
Tom
Stayed with my wife, the hotel was ran by one man who was very busy but super friendly and very helpful. He would go above and beyond for us.

The hotel itself needs some TLC it's a bit cluttered and untidy.

The room was clean and what we needed but the drainage in the shower was really bad.
Partner
10/10
Exceptional
27 Oct 2025
Kyle
Stayed in a recently refurbished room which was comfortable and clean and had a great shower, great night's sleep and location perfect
10/10
Exceptional
27 Oct 2025
Melanie
Very close parking available and right in the centre of town. The receptionist was very friendly and I could tell he was a hard worker. There's a fridge/microwave, plates and cutlery available if you want to eat in which is a
Partner
6/10
Pleasant
25 Oct 2025
Prem prakash
The room was very small, can feel a bit claustrophobic,
Business Self
8/10
Excellent
25 Oct 2025
Christopher
No onsite parking although 2 pay and display car parks directly behind the hotel.
We were kindly upgraded to a family room which was spacious and had crockery, cutlery and glasses plus a microwave.
Staff all very friendly and helpful. Less than 5 minute walk to restaurants and Gloucester Quays and 10 minute walk to the cathedral.
Partner
8/10
Excellent
20 Oct 2025
Nigel
Right in the centre close to the Friaries, Cathedral and about 15 minutes from Kingsholm
Leisure Self
10/10
Exceptional
19 Oct 2025
Christopher
Well looked after thank you9
Self
10/10
Exceptional
30 Sep 2025
Derrek
Excellent location for all shopping and attractiobs. Staff were extremely helpful.
4/10
Poor
28 Sep 2025
Timothy
Room was OK for price paid but bed uncomfortable - old mattress, sink into it, squeaked every time I moved. Poor nights sleep, not helped by shower dripping all night despite tap being turned off.
Self
10/10
Exceptional
23 Sep 2025
JACK
Nice place to stay
Business Self
10/10
Exceptional
20 Sep 2025
Darran
Lovely hotel right in the centre of town
staff are super friendly
Business
8/10
Excellent
31 Aug 2025
odette
Nice staff safe and slept well
Leisure Self
2/10
Poor
30 Aug 2025
Phil
Only location near Boscombe Pier available. Big mistake.
Leisure Partner
8/10
Excellent
26 Aug 2025
ron
Good budget hotel very friendly staff. Man that booked us in couldn't do enough for you. Nice little bar in hotel good outside sitting area. Excellent for a sunny day. Overall a very comfortable stay at a competitive price
Leisure Partner
4/10
Poor
10 Aug 2025
Louise

Wouldn’t stay again

I needed to contact the hotel prior to arrival, this was impossible. No one would answer the phone despite trying several times. The room we were provided didn’t come with any of the amenities described upon booking. They did though provide us with a room with a fridge and microwave after complaining. This room was nice enough. The hotel itself is nice however all in all, it was a bad experience
10/10
Exceptional
10 Aug 2025
Jacob
Great central spot. 24 hr check in. Room was spacious and had everything you need
10/10
Exceptional
03 Aug 2025
Andrew

Will visit again.

Very enjoyable stay at a good price for a central location in Gloucester City.
Self
8/10
Excellent
28 Jul 2025
Simon

fair room for price

good size room, Fan which was welcomed, bed ok and room tidy.
needs a hook for towel as knowhere to place it when in shower, few cracked tiles.
Self
10/10
Exceptional
27 Jul 2025
d
Lovely stay at the hotel. Staff were always very friendly and helpful.
Business
10/10
Exceptional
24 Jul 2025
Verified traveler
Fantastic place to stay, ideally situated , nice rooms & friendly staff
Business
10/10
Exceptional
22 Jul 2025
Craig
The apartment was really nice and spacious, ideal for a party of four. Modern furniture and design, good kitchen facilities and good for couples looking to stay sort or long term. Right in the middle of the town so it is a very good location, but can get quite loud at night. Had to have the windows open because it was a warm night so I could hear noises and sirens outside. Ideal for trips like Cheltenham or RIAT, would stay again.
Leisure Family
2/10
Poor
21 Jul 2025
Poppy
The staff were friendly and tried to help (couldn’t move rooms due to availability).
The wifi only worked if you were standing right by the open window, climate control didn’t work at all, TV has fuzzy signal on all channels (staff seemed aware of this with no suggestions), fridge doesn’t stay on when you leave the room as they will only give one key and the shower drain was so blocked that you could only run the water in 90 second increments before it would overflow the basin.
Leisure Partner
4/10
Poor
20 Jul 2025
Chris
The room key didn’t work first time around, the room was very warm, no air-con, window only opened slightly. Fan was provided, but a blade was damaged, so it was very noisy, asked for another, they said they would get back to me, never did. Room was clean and well presented. The drink cost is extortionate, we asked why and they laughed saying we’re a hotel, so we can charge hotel prices. £11 for a large glass of red wine. The bar was practically empty on a Saturday night.
Leisure Family
2/10
Poor
20 Jul 2025
Michael
I have to say we were really disappointed with our stay at the new County Hotel here in Gloucestershire. From the moment we arrived, there was a mix-up with our booking, which was eventually sorted out, but that was just the beginning of our frustrations.

The room itself was quite disappointing—paint peeling and plaster patchy on the walls, which gave it a neglected feel. The internet didn’t work at all during our stay, adding to the frustration. It all felt a bit shambolic, especially considering the hotel has clearly put some effort into making the place look nice from the outside and in the booking process.

On the plus side, the room did have a microwave and a fridge, which is uncommon in the UK and a small convenience. However, overall, the standard of the place was just not worth the £99 we paid. It’s a real letdown, and honestly, I wouldn’t recommend it unless you're prepared for a bit of a rough stay.

So, I’d advise you to think long and hard before booking this hotel, especially if a comfortable, well-maintained room is important to you.
Business Self
8/10
Excellent
13 Jul 2025
Kerry-Anne

2 night stay

Overall, the New County Hotel offers value for money if you are looking for a reasonably priced hotel in the city center.
Unfortunately there was an issue with our booking (no fault whatsoever of the hotel,) which may have left us stranded, but the staff on the check in desk were super helpful in finding us an available room.
Check in was simple, a reception desk as you walk into the venue, or alternatively, instructions to check in at the bar.
Unfortunately due to the booking error, we did end up on the 3rd floor which is incredibly hot (again, no fault of the hotel, and this unusual British weather....) and it is worth noting, there is no elevator access.
If you are staying in the rooms that are street facing, there is some noise from local pubs.
Cleanliness was great. The rooms are cleaned to a good standard, and we had fresh towels replenished as needed.
We would absolutely stay here again.
Partner
6/10
Pleasant
05 Jul 2025
Leanne
I would not recommend this property its dated,dungy,and extremely basic. Was really loud lots of drunk people out the front till all hours
8/10
Excellent
04 Jul 2025
Marty
Staff were excellent, area was handy to train station and quays.
Leisure Self
8/10
Excellent
03 Jul 2025
Anton

Good

Very good experience
6/10
Pleasant
23 Jun 2025
douglas

Hot stay

Top floor room
No AC
Almost melted
Close to main street
Friends_and_family Family
8/10
Excellent
09 Jun 2025
Thomas
The room I stayed in was very clean and well-looked after. I would recommend this to friends who were thinking of visiting Gloucester for a short break.
Business Self
10/10
Exceptional
09 Jun 2025
George
No lift in the property.
Business Self
8/10
Excellent
08 Jun 2025
R.

Excellent location in the historic centre

This is a period hotel which has been completely refurbished, on the pedestrianised centre. There is a very peaceful courtyard at the rear, and rooms are better appointed than at Travelodge or Premier Inn. There is a council multi-storey car park at the rear, which charges £8 per day. My room had a proper fridge and a micro-wave. The courtyard could be much improved by having window boxes at ground floor windows, with geraniums. These cost little, are low maintenance, and would dramatically improve the appearance.
Self
10/10
Exceptional
08 Jun 2025
Amr
Clean
Spacious rooms
Quiet and nice courtyard
Leisure Friends
10/10
Exceptional
07 Jun 2025
Amii
I was a bit apprehensive after reading some of the reviews but I’m glad I booked anyway. The service was tip top from everyone I met. The place smelled of fresh paint. My room was very clean and bathroom shower looked new. I was in Room 15 and it overlooked a courtyard, so was very quiet. The bed was comfortable. I would stay here again.
Self
8/10
Excellent
06 Jun 2025
Julia
The reception was closed and no sign to say uou meed to check in at the bar but no issues after this point. Bar area is modern. Halls to bedrooms are outdated but bedroom very clean.
Partner
6/10
Pleasant
29 May 2025
SIMON
.
8/10
Excellent
26 May 2025
Richard

Lovely room in courtyard in a great location

Everything was great. I loved the room that was in the courtyard, although the mattress was lumpy and uncomfortable and the bedding didn't fit.

The lad on the check in desk was great but was on his own and had to deal with two other people before me with other things besides check in. This made check in really slow, but I was in no rush
Business
6/10
Pleasant
23 May 2025
Gemma
The property was initially reasonably easy to find. It was well sign posted and opposite a distinctive building which is easily recognisable from their ‘profile’ picture. Check in however is a little confusing. There is a ‘reception’ desk just beyond the foyer, however this is closed and shuttered off. I was able to gain a reasonable amount of access into the hotel as there is nothing stopping anyone from doing so before I returned to the foyer. There is a sign on the shutter advising guests to check in at the ‘bar’ however this would be more useful for people if this sign indicated that the bar is inside Harvey’s which is part of the hotel. If this had been more clear check in would have been a lot easier.
On checking in it was easy to find my room which was in a courtyard and was a good size for just one person. The room was pretty clean and the fridge was useful for storing my own milk and bottled water, with ample space for more items if I’d wanted to add to it.
The only issue with the room was the bed had an incorrect sized bottom sheet on, which would not stay fitted to the corners even when adjusted. Likely it was a single sized sheet on the double bed and didn’t fit correctly. Otherwise everything else was standard and fitted with the price offered for the accommodation
Leisure Self
10/10
Exceptional
18 May 2025
Joshua
Nice room . Everything inside works . Fridge microwave and fan available.

Not happy they don't have a parking space. Overall okay.
Leisure Partner
8/10
Excellent
08 May 2025
Verified traveler

Lovely week stay

Was a lovely cosy place to stay for a few nights, nice clean room, staff were very friendly.
Partner
2/10
Poor
07 May 2025
Tom

No shower & Hotel not interested in the issue

Stayed here for a night with some friends to attend a wedding. Stayed in room 2 and our shower did not work. Even after raising the issue with the hotel at check in nothing was done about this and no alternative rooms where offered, as a result of this we had to go to the wedding without showering and also same for the drive home the following day.
Friends_and_family Friends
10/10
Exceptional
04 May 2025
Derren
Nothing to dislike all good had a great stay here definitely would stay again
Leisure Partner
10/10
Exceptional
30 Apr 2025
Ken
Everything was great but the bed was a little hard for my liking.
Leisure Partner
8/10
Excellent
29 Apr 2025
Anthony
The hotel was good and it's location is excellent, however no lift and narrow winding corridors are not conducive to an elderly patron. The single bed mattress
while adequate was lumpy in places and uncomfortable.
Self
8/10
Excellent
28 Apr 2025
Jane
The hotel was extremely convenient for my visit. Would certainly re book again if i revisit Gloucester. A couple of gripes though.No lift. Understandable given it's a listed building. I was not inconvenienced personally by this. But i didn't recall reading that there was no lifts. When i went to book in, i didn't realise i had to book in at the bar. A sign would have been appreciated.. the image of the building on this web site is of the build opposite the hotel, which confused me for about 10 seconds. Perhaps i didn't read the small print and it didn't impact on my enjoyment of my visit. I found the people of Gloucester incredibly helpful and friendly.
Self
2/10
Poor
24 Apr 2025
Charbel
The reality is very different from the pictures listed online !
My room was terribly small, cold, dirty, with an uncomfortable small bed which was terrible for my back pain.

When I finally fell asleep the pigeons woke me up!! Such an annoying noise. there are solutions for that if the hotel is interested in receiving better reviews
Business Self
6/10
Pleasant
16 Apr 2025
Tawakalitu Olajumoke
The bed needs to be adjusted, and the bed is too short.
Leisure Friends
8/10
Excellent
14 Apr 2025
Caroline

Great cheap hotel

We really enjoyed our stay here. It was fabulous to have a microwave and crockery although we didn’t use it. The room was nicely decorated and the bathroom was lovely. It would have been nice to have a view from the window but we only stayed one night so it didn’t matter.
Partner
4/10
Poor
06 Apr 2025
Ian
I was not allowed to stay for 1 night out of the four I booked, I was arrested (wrongly) and came back to hotel to find all my stuff removed from my room
I asked where my belongings were to be told I don’t know
Awfull
6/10
Pleasant
30 Mar 2025
Joe
i managed to get a room on the third floor, lots of steps. the bed was very hard, unfortunately when making a cup of tea the milk in the fridge was bad resulting in no tea.the tv aerials were unplugged and the wifi was non existent. not sure who does the laundry but the towles need changing as are all frayed
Business Self
10/10
Exceptional
25 Mar 2025
PETER

Good hotel, great location for city sightseeing.

The photo they offer is of the bulding opposite and the hotel itsefl as much younger! It is also apparant that it has had some quite recent refurbishment and our room was almost new.
It was quiet and comfortable and fully what I expected. My only concern is that the hotel frontage is onto a pedestrianised road and I wonder if I will get a ticket (in due course) for driving there...on a Sunday?
I suggest the hotel information SHOULD explain this better and direct guests arriving by car to use the street behind, where they can park
Partner
8/10
Excellent
24 Mar 2025
Frederick
Good overall only problem for me was the room was upstairs in the courtyard and the
Double bed was to low had trouble getting in a out
Leisure
10/10
Exceptional
16 Mar 2025
MATTHEW
This is a tidy hotel in the centre of Gloucester, with a good / stylish bar. Rooms were very tidy and modern.
Leisure
4/10
Poor
15 Mar 2025
Joshua
Disappointed with our trip. Staff were pretty unhelpful and unaccommodating. The surrounding area felt unsafe. Wouldn’t return.
Leisure Friends
6/10
Pleasant
13 Mar 2025
Jackie
Very noisy on the first nights, with music blaring out of the bar downstairs. Also noisy in thr mornings with street sweepers and deliveries.
Leisure Friends
4/10
Poor
17 Feb 2025
Verified traveler
Unfortunately the room was cold as window left open. The radiator wasnt working but luckily ther was an electric heater which took a littlevtime to fathom out how to work and took a longvtimevto heat room. Bathroom freezing and no hot water for shower or taps. Offered another room to shower but that had the same problem. Has potential if above dealt with. Facilities, fridge and microwave in room , good.
Self
4/10
Poor
07 Feb 2025
Verified traveler

Eventually made it right

My stay was for 14 days to visit family. My first 10 days was a trial. The hallway to my room smelled like death and every day the smell would creep into my room more and more. I brought it to the attention of the front desk several times and was told they would have house keeping put a plug in to help with the smell. It got to where I couldn’t be in my room. I finally was able to work with George who was amazing, he came to room saw the mold and smelled what I was smelling and got me to a new room. Which at first was great until I realized the WiFi was not working. I reached back out to George who put in a request to have it looked at. Unfortunately the staff changes daily so for the next two days I got a cold shoulder from the rest of the staff. They kept telling me there was nothing they could do. I racked up huge charges on my roaming because I had to use my phone. Finally 2 days later George was back and got me into another room and tested it to make sure the WiFi worked. The window rattled constantly but I was not about to switch to a 4th room, so I stuck a towel in the window. 10 days into my 14 day stay they made it right. This was the second time I have stayed here, the first time was good, but this time was absolutely terrible. I don’t think I will stay here again next year.
Friends_and_family Family
8/10
Excellent
27 Jan 2025
Gerard

Great stay

Lovely staff , great location , rooms clean and spacious but could do with new beds not the most comfortable
Partner
10/10
Exceptional
19 Jan 2025
tracey
Stayed for 1 night in room c23 was on first floor in private court yard lovely spacious room with everything we needed well equipped ..shower was amazing ..right in the centre of the town everything was within walking distance ..highly recommend will definitely be staying again
Staff friendly and helpful
Leisure Partner
10/10
Exceptional
11 Jan 2025
Adrian
Stayed in the two bed apartment. Very nice and modern apartment with tea, coffee and milk provided. Would book it again
Leisure Family
8/10
Excellent
15 Dec 2024
Sian
Clean, courtyard room did not feel safe for a lone traveller. Bed room door opened straight onto outdoor courtyard, which was open to a public road. The lock on the door was not sufficient for an external door.
Leisure Self
8/10
Excellent
27 Nov 2024
Verified traveler

Nice Little Hotel

When we stayed overnight, the hotel was undergoing renovations in areas, which, without sounding too negative, it does need it from the age of the property, but we can appreciate they are undertaking this while still trying to operate the business. The staff were lovely and helpful throughout. The accomodation is located primarily in a courtyard area, which has a unique feel. We did have to be moved rooms as the new heating in the room we were allocated wasn't working. I did like the first room for the huge amount of space, but the second had a nicer bed and working heating, so it was certainly a well received swap. Even so, the entry walls are stripped of wallpaper, signs of a work in progress, hopefully something that will be sorted before next year. The rooms do have a microwave and fridge, so you do have facilities to cook and store food, which is a rare treat. We had a peaceful night's sleep and an easy checkout, which is always key to a good stay. The hotel location is right in the middle of the Gloucester shopping district, so you do have easy access to eateries and retail. Despite renovations, I would still recommend the place for location, facilities and friendliness.
Business
10/10
Exceptional
25 Nov 2024
I

Nice stay during the floods

Lovely room. Nice to have a fridge
Friends_and_family Family
8/10
Excellent
20 Nov 2024
Mrs

Great Location

Great Location!! Rooms are newly refurbished and have microwave& fridge which was very useful.
Business
8/10
Excellent
19 Nov 2024
Jannette
hotel really good value and in the middle of town.
Friends_and_family Friends
6/10
Pleasant
18 Nov 2024
Barry
Property is ok for a short stay. What you should expect from a budget hotel.

No heating in communal areas, shower was Luke warm. Poor heating in room but quite spacious and reasonably sized bathroom.
Leisure Family
6/10
Pleasant
13 Nov 2024
Adina

The New Inn - Gloucester

Spacious double room with tea/coffe facilities. At first glance rather nice and adequate.

Unfortunately no hot water for wash so resorted to boiling the kettle. One side lamp was not working.

Thin walls and a fridge in the room that made very interesting noises throughout the night.

Overall, adequate for £90 for a couple.
Partner
8/10
Excellent
11 Nov 2024
KATIA
Great value for money. The hotel is being refurbished. My room was spotless. The mattress is comfy (though the pillows weren’t too comfortable). New TV, a kettle with tea/coffee well laid out. A microwave oven with a few plates to use for good, was a welcome addition. Receptionist George is friendly and welcoming. I am pleasantly surprised.
8/10
Excellent
04 Nov 2024
Stacy
It was a nice place to relax,clean, and nice to walk around.frendly staff
Leisure Friends
10/10
Exceptional
27 Oct 2024
Verified traveler

Hotel

Staff friendly
Upgraded to double room
Self
10/10
Exceptional
26 Oct 2024
Debbie
The apartment was immaculate - fresh clean and modern. Very central to town centre and the quays. Staff very pleasant and helpful with parking locations. Wished we had booked longer - definitely recommend
Leisure Partner
6/10
Pleasant
16 Oct 2024
Caroline
The hotel is falsely advertising using photos of building opposite the hotel.
Business Self
10/10
Exceptional
13 Oct 2024
Tim
Clean but a bit tired. Good value for money though.
10/10
Exceptional
05 Oct 2024
A
Vry comfortable
Partner

Location & surroundings

New County
44 Southgate Street, Gloucester, United Kingdom

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

New County

10 hotel photos