New County

8/10

Excellent

28 Feb 2026

Meg

Clean room, helpful staff.

8/10

Excellent

22 Feb 2026

Jacob Samuel

ok

8/10

Excellent

03 Feb 2026

Caron

Staff very friendly and welcoming, and the room was a good size and comfortable. They need to add some security to the corridor doors, to avoid entry by non-guests, which is the only reason I didn't give a 5 star.
I'd gladly stay there again.

Leisure Friends

10/10

Exceptional

03 Feb 2026

Stuart

Room was basic but clean and functional. Very good room service with towels changed and everything cleaned each day (not the case in many hotels at this price point these days). A fridge and microwave in room plus plates and cutlery was a great time savers with two supermarkets nearly opposite for some meals. Shower was hot and clean. Would stay here again.

Leisure Partner

8/10

Excellent

15 Jan 2026

Adenike

I

Business Partner

4/10

Poor

04 Jan 2026

Bridget Yue Kei

The bed was lumpy and uncomfortable, as were the pillows. The bathroom was constantly very cold, filled with gnats, and smelled of mold or water sitting in the pipes. Not ideal

Leisure Partner

10/10

Exceptional

01 Jan 2026

Stephen

Clean room great location second time we have stayed here definitely be coming back

Partner

10/10

Exceptional

29 Dec 2025

Karen

The staff were very friendly & helpful

Leisure Family

10/10

Exceptional

13 Dec 2025

anita

Lovely hidden gem, staff very welcoming room excellent

Leisure Friends

10/10

Exceptional

04 Dec 2025

Christine

Yes perfect. Room tidy and clean. All staff we came into contact with were very polite and friendly.

Leisure Partner

10/10

Exceptional

01 Dec 2025

Jayne

Happy helpful staff.Great location.Cleam room.

Partner

4/10

Poor

24 Nov 2025

Dr William

Room was clean but the bed was like sleeping on the floor. We checked out after one night and we wernt offered another room or cashback, a sorry would have helped. The room was C19.
We stay there frequesntly and although the bbeds aren't the best, this was by far the worst. Needs replacing.

Partner

8/10

Excellent

17 Nov 2025

Michelle

The gentleman on reception saturday night was very helpful and patient with us. We had a ground floor room out in the courtyard area, which was clean and tidy. The young man in the bar area saturday morning, took our luggage and stored it until later, as we were leaving for Cheltenham in the morning, so we didnt chrck in til 5pm… he was very nice too, and again helpful!

Leisure Partner

10/10

Exceptional

15 Nov 2025

Catherine

Great hotel. Central to facilities, spotlessly clean.

Business

10/10

Exceptional

03 Nov 2025

Richard

Lots of stairs Bar is always very quiet

Business_and_leisure Self

10/10

Exceptional

28 Oct 2025

Tom

Stayed with my wife, the hotel was ran by one man who was very busy but super friendly and very helpful. He would go above and beyond for us.

The hotel itself needs some TLC it's a bit cluttered and untidy.

The room was clean and what we needed but the drainage in the shower was really bad.

Partner

10/10

Exceptional

27 Oct 2025

Kyle

Stayed in a recently refurbished room which was comfortable and clean and had a great shower, great night's sleep and location perfect

10/10

Exceptional

27 Oct 2025

Melanie

Very close parking available and right in the centre of town. The receptionist was very friendly and I could tell he was a hard worker. There's a fridge/microwave, plates and cutlery available if you want to eat in which is a

Partner

6/10

Pleasant

25 Oct 2025

Prem prakash

The room was very small, can feel a bit claustrophobic,

Business Self

8/10

Excellent

25 Oct 2025

Christopher

No onsite parking although 2 pay and display car parks directly behind the hotel.
We were kindly upgraded to a family room which was spacious and had crockery, cutlery and glasses plus a microwave.
Staff all very friendly and helpful. Less than 5 minute walk to restaurants and Gloucester Quays and 10 minute walk to the cathedral.

Partner

8/10

Excellent

20 Oct 2025

Nigel

Right in the centre close to the Friaries, Cathedral and about 15 minutes from Kingsholm

Leisure Self

10/10

Exceptional

19 Oct 2025

Christopher

Well looked after thank you9

Self

10/10

Exceptional

30 Sep 2025

Derrek

Excellent location for all shopping and attractiobs. Staff were extremely helpful.

4/10

Poor

28 Sep 2025

Timothy

Room was OK for price paid but bed uncomfortable - old mattress, sink into it, squeaked every time I moved. Poor nights sleep, not helped by shower dripping all night despite tap being turned off.

Self

10/10

Exceptional

23 Sep 2025

JACK

Nice place to stay

Business Self

10/10

Exceptional

20 Sep 2025

Darran

Lovely hotel right in the centre of town
staff are super friendly

Business

8/10

Excellent

31 Aug 2025

odette

Nice staff safe and slept well

Leisure Self

2/10

Poor

30 Aug 2025

Phil

Only location near Boscombe Pier available. Big mistake.

Leisure Partner

8/10

Excellent

26 Aug 2025

ron

Good budget hotel very friendly staff. Man that booked us in couldn't do enough for you. Nice little bar in hotel good outside sitting area. Excellent for a sunny day. Overall a very comfortable stay at a competitive price

Leisure Partner

4/10

Poor

10 Aug 2025

Louise

Wouldn’t stay again

I needed to contact the hotel prior to arrival, this was impossible. No one would answer the phone despite trying several times. The room we were provided didn’t come with any of the amenities described upon booking. They did though provide us with a room with a fridge and microwave after complaining. This room was nice enough. The hotel itself is nice however all in all, it was a bad experience

10/10

Exceptional

10 Aug 2025

Jacob

Great central spot. 24 hr check in. Room was spacious and had everything you need

10/10

Exceptional

03 Aug 2025

Andrew

Will visit again.

Very enjoyable stay at a good price for a central location in Gloucester City.

Self

8/10

Excellent

28 Jul 2025

Simon

fair room for price

good size room, Fan which was welcomed, bed ok and room tidy.
needs a hook for towel as knowhere to place it when in shower, few cracked tiles.

Self

10/10

Exceptional

27 Jul 2025

d

Lovely stay at the hotel. Staff were always very friendly and helpful.

Business

10/10

Exceptional

24 Jul 2025

Verified traveler

Fantastic place to stay, ideally situated , nice rooms & friendly staff

Business

10/10

Exceptional

22 Jul 2025

Craig

The apartment was really nice and spacious, ideal for a party of four. Modern furniture and design, good kitchen facilities and good for couples looking to stay sort or long term. Right in the middle of the town so it is a very good location, but can get quite loud at night. Had to have the windows open because it was a warm night so I could hear noises and sirens outside. Ideal for trips like Cheltenham or RIAT, would stay again.

Leisure Family

2/10

Poor

21 Jul 2025

Poppy

The staff were friendly and tried to help (couldn’t move rooms due to availability).
The wifi only worked if you were standing right by the open window, climate control didn’t work at all, TV has fuzzy signal on all channels (staff seemed aware of this with no suggestions), fridge doesn’t stay on when you leave the room as they will only give one key and the shower drain was so blocked that you could only run the water in 90 second increments before it would overflow the basin.

Leisure Partner

4/10

Poor

20 Jul 2025

Chris

The room key didn’t work first time around, the room was very warm, no air-con, window only opened slightly. Fan was provided, but a blade was damaged, so it was very noisy, asked for another, they said they would get back to me, never did. Room was clean and well presented. The drink cost is extortionate, we asked why and they laughed saying we’re a hotel, so we can charge hotel prices. £11 for a large glass of red wine. The bar was practically empty on a Saturday night.

Leisure Family

2/10

Poor

20 Jul 2025

Michael

I have to say we were really disappointed with our stay at the new County Hotel here in Gloucestershire. From the moment we arrived, there was a mix-up with our booking, which was eventually sorted out, but that was just the beginning of our frustrations.

The room itself was quite disappointing—paint peeling and plaster patchy on the walls, which gave it a neglected feel. The internet didn’t work at all during our stay, adding to the frustration. It all felt a bit shambolic, especially considering the hotel has clearly put some effort into making the place look nice from the outside and in the booking process.

On the plus side, the room did have a microwave and a fridge, which is uncommon in the UK and a small convenience. However, overall, the standard of the place was just not worth the £99 we paid. It’s a real letdown, and honestly, I wouldn’t recommend it unless you're prepared for a bit of a rough stay.

So, I’d advise you to think long and hard before booking this hotel, especially if a comfortable, well-maintained room is important to you.

Business Self

8/10

Excellent

13 Jul 2025

Kerry-Anne

2 night stay

Overall, the New County Hotel offers value for money if you are looking for a reasonably priced hotel in the city center.
Unfortunately there was an issue with our booking (no fault whatsoever of the hotel,) which may have left us stranded, but the staff on the check in desk were super helpful in finding us an available room.
Check in was simple, a reception desk as you walk into the venue, or alternatively, instructions to check in at the bar.
Unfortunately due to the booking error, we did end up on the 3rd floor which is incredibly hot (again, no fault of the hotel, and this unusual British weather....) and it is worth noting, there is no elevator access.
If you are staying in the rooms that are street facing, there is some noise from local pubs.
Cleanliness was great. The rooms are cleaned to a good standard, and we had fresh towels replenished as needed.
We would absolutely stay here again.

Partner

6/10

Pleasant

05 Jul 2025

Leanne

I would not recommend this property its dated,dungy,and extremely basic. Was really loud lots of drunk people out the front till all hours

8/10

Excellent

04 Jul 2025

Marty

Staff were excellent, area was handy to train station and quays.

Leisure Self

8/10

Excellent

03 Jul 2025

Anton

Good

Very good experience

6/10

Pleasant

23 Jun 2025

douglas

Hot stay

Top floor room
No AC
Almost melted
Close to main street

Friends_and_family Family

8/10

Excellent

09 Jun 2025

Thomas

The room I stayed in was very clean and well-looked after. I would recommend this to friends who were thinking of visiting Gloucester for a short break.

Business Self

10/10

Exceptional

09 Jun 2025

George

No lift in the property.

Business Self

8/10

Excellent

08 Jun 2025

R.

Excellent location in the historic centre

This is a period hotel which has been completely refurbished, on the pedestrianised centre. There is a very peaceful courtyard at the rear, and rooms are better appointed than at Travelodge or Premier Inn. There is a council multi-storey car park at the rear, which charges £8 per day. My room had a proper fridge and a micro-wave. The courtyard could be much improved by having window boxes at ground floor windows, with geraniums. These cost little, are low maintenance, and would dramatically improve the appearance.

Self

10/10

Exceptional

08 Jun 2025

Amr

Clean
Spacious rooms
Quiet and nice courtyard

Leisure Friends

10/10

Exceptional

07 Jun 2025

Amii

I was a bit apprehensive after reading some of the reviews but I’m glad I booked anyway. The service was tip top from everyone I met. The place smelled of fresh paint. My room was very clean and bathroom shower looked new. I was in Room 15 and it overlooked a courtyard, so was very quiet. The bed was comfortable. I would stay here again.

Self

8/10

Excellent

06 Jun 2025

Julia

The reception was closed and no sign to say uou meed to check in at the bar but no issues after this point. Bar area is modern. Halls to bedrooms are outdated but bedroom very clean.

Partner

6/10

Pleasant

29 May 2025

SIMON

.

8/10

Excellent

26 May 2025

Richard

Lovely room in courtyard in a great location

Everything was great. I loved the room that was in the courtyard, although the mattress was lumpy and uncomfortable and the bedding didn't fit.

The lad on the check in desk was great but was on his own and had to deal with two other people before me with other things besides check in. This made check in really slow, but I was in no rush

Business

6/10

Pleasant

23 May 2025

Gemma

The property was initially reasonably easy to find. It was well sign posted and opposite a distinctive building which is easily recognisable from their ‘profile’ picture. Check in however is a little confusing. There is a ‘reception’ desk just beyond the foyer, however this is closed and shuttered off. I was able to gain a reasonable amount of access into the hotel as there is nothing stopping anyone from doing so before I returned to the foyer. There is a sign on the shutter advising guests to check in at the ‘bar’ however this would be more useful for people if this sign indicated that the bar is inside Harvey’s which is part of the hotel. If this had been more clear check in would have been a lot easier.
On checking in it was easy to find my room which was in a courtyard and was a good size for just one person. The room was pretty clean and the fridge was useful for storing my own milk and bottled water, with ample space for more items if I’d wanted to add to it.
The only issue with the room was the bed had an incorrect sized bottom sheet on, which would not stay fitted to the corners even when adjusted. Likely it was a single sized sheet on the double bed and didn’t fit correctly. Otherwise everything else was standard and fitted with the price offered for the accommodation

Leisure Self

10/10

Exceptional

18 May 2025

Joshua

Nice room . Everything inside works . Fridge microwave and fan available.

Not happy they don't have a parking space. Overall okay.

Leisure Partner

8/10

Excellent

08 May 2025

Verified traveler

Lovely week stay

Was a lovely cosy place to stay for a few nights, nice clean room, staff were very friendly.

Partner

2/10

Poor

07 May 2025

Tom

No shower & Hotel not interested in the issue

Stayed here for a night with some friends to attend a wedding. Stayed in room 2 and our shower did not work. Even after raising the issue with the hotel at check in nothing was done about this and no alternative rooms where offered, as a result of this we had to go to the wedding without showering and also same for the drive home the following day.

Friends_and_family Friends

10/10

Exceptional

04 May 2025

Derren

Nothing to dislike all good had a great stay here definitely would stay again

Leisure Partner

10/10

Exceptional

30 Apr 2025

Ken

Everything was great but the bed was a little hard for my liking.

Leisure Partner

8/10

Excellent

29 Apr 2025

Anthony

The hotel was good and it's location is excellent, however no lift and narrow winding corridors are not conducive to an elderly patron. The single bed mattress
while adequate was lumpy in places and uncomfortable.

Self

8/10

Excellent

28 Apr 2025

Jane

The hotel was extremely convenient for my visit. Would certainly re book again if i revisit Gloucester. A couple of gripes though.No lift. Understandable given it's a listed building. I was not inconvenienced personally by this. But i didn't recall reading that there was no lifts. When i went to book in, i didn't realise i had to book in at the bar. A sign would have been appreciated.. the image of the building on this web site is of the build opposite the hotel, which confused me for about 10 seconds. Perhaps i didn't read the small print and it didn't impact on my enjoyment of my visit. I found the people of Gloucester incredibly helpful and friendly.

Self

2/10

Poor

24 Apr 2025

Charbel

The reality is very different from the pictures listed online !
My room was terribly small, cold, dirty, with an uncomfortable small bed which was terrible for my back pain.

When I finally fell asleep the pigeons woke me up!! Such an annoying noise. there are solutions for that if the hotel is interested in receiving better reviews

Business Self

6/10

Pleasant

16 Apr 2025

Tawakalitu Olajumoke

The bed needs to be adjusted, and the bed is too short.

Leisure Friends

8/10

Excellent

14 Apr 2025

Caroline

Great cheap hotel

We really enjoyed our stay here. It was fabulous to have a microwave and crockery although we didn’t use it. The room was nicely decorated and the bathroom was lovely. It would have been nice to have a view from the window but we only stayed one night so it didn’t matter.

Partner

4/10

Poor

06 Apr 2025

Ian

I was not allowed to stay for 1 night out of the four I booked, I was arrested (wrongly) and came back to hotel to find all my stuff removed from my room
I asked where my belongings were to be told I don’t know
Awfull

6/10

Pleasant

30 Mar 2025

Joe

i managed to get a room on the third floor, lots of steps. the bed was very hard, unfortunately when making a cup of tea the milk in the fridge was bad resulting in no tea.the tv aerials were unplugged and the wifi was non existent. not sure who does the laundry but the towles need changing as are all frayed

Business Self

10/10

Exceptional

25 Mar 2025

PETER

Good hotel, great location for city sightseeing.

The photo they offer is of the bulding opposite and the hotel itsefl as much younger! It is also apparant that it has had some quite recent refurbishment and our room was almost new.
It was quiet and comfortable and fully what I expected. My only concern is that the hotel frontage is onto a pedestrianised road and I wonder if I will get a ticket (in due course) for driving there...on a Sunday?
I suggest the hotel information SHOULD explain this better and direct guests arriving by car to use the street behind, where they can park

Partner

8/10

Excellent

24 Mar 2025

Frederick

Good overall only problem for me was the room was upstairs in the courtyard and the
Double bed was to low had trouble getting in a out

Leisure

10/10

Exceptional

16 Mar 2025

MATTHEW

This is a tidy hotel in the centre of Gloucester, with a good / stylish bar. Rooms were very tidy and modern.

Leisure

4/10

Poor

15 Mar 2025

Joshua

Disappointed with our trip. Staff were pretty unhelpful and unaccommodating. The surrounding area felt unsafe. Wouldn’t return.

Leisure Friends

6/10

Pleasant

13 Mar 2025

Jackie

Very noisy on the first nights, with music blaring out of the bar downstairs. Also noisy in thr mornings with street sweepers and deliveries.

Leisure Friends

4/10

Poor

17 Feb 2025

Verified traveler

Unfortunately the room was cold as window left open. The radiator wasnt working but luckily ther was an electric heater which took a littlevtime to fathom out how to work and took a longvtimevto heat room. Bathroom freezing and no hot water for shower or taps. Offered another room to shower but that had the same problem. Has potential if above dealt with. Facilities, fridge and microwave in room , good.

Self

4/10

Poor

07 Feb 2025

Verified traveler

Eventually made it right

My stay was for 14 days to visit family. My first 10 days was a trial. The hallway to my room smelled like death and every day the smell would creep into my room more and more. I brought it to the attention of the front desk several times and was told they would have house keeping put a plug in to help with the smell. It got to where I couldn’t be in my room. I finally was able to work with George who was amazing, he came to room saw the mold and smelled what I was smelling and got me to a new room. Which at first was great until I realized the WiFi was not working. I reached back out to George who put in a request to have it looked at. Unfortunately the staff changes daily so for the next two days I got a cold shoulder from the rest of the staff. They kept telling me there was nothing they could do. I racked up huge charges on my roaming because I had to use my phone. Finally 2 days later George was back and got me into another room and tested it to make sure the WiFi worked. The window rattled constantly but I was not about to switch to a 4th room, so I stuck a towel in the window. 10 days into my 14 day stay they made it right. This was the second time I have stayed here, the first time was good, but this time was absolutely terrible. I don’t think I will stay here again next year.

Friends_and_family Family

8/10

Excellent

27 Jan 2025

Gerard

Great stay

Lovely staff , great location , rooms clean and spacious but could do with new beds not the most comfortable

Partner

10/10

Exceptional

19 Jan 2025

tracey

Stayed for 1 night in room c23 was on first floor in private court yard lovely spacious room with everything we needed well equipped ..shower was amazing ..right in the centre of the town everything was within walking distance ..highly recommend will definitely be staying again
Staff friendly and helpful

Leisure Partner

10/10

Exceptional

11 Jan 2025

Adrian

Stayed in the two bed apartment. Very nice and modern apartment with tea, coffee and milk provided. Would book it again

Leisure Family

8/10

Excellent

15 Dec 2024

Sian

Clean, courtyard room did not feel safe for a lone traveller. Bed room door opened straight onto outdoor courtyard, which was open to a public road. The lock on the door was not sufficient for an external door.

Leisure Self

8/10

Excellent

27 Nov 2024

Verified traveler

Nice Little Hotel

When we stayed overnight, the hotel was undergoing renovations in areas, which, without sounding too negative, it does need it from the age of the property, but we can appreciate they are undertaking this while still trying to operate the business. The staff were lovely and helpful throughout. The accomodation is located primarily in a courtyard area, which has a unique feel. We did have to be moved rooms as the new heating in the room we were allocated wasn't working. I did like the first room for the huge amount of space, but the second had a nicer bed and working heating, so it was certainly a well received swap. Even so, the entry walls are stripped of wallpaper, signs of a work in progress, hopefully something that will be sorted before next year. The rooms do have a microwave and fridge, so you do have facilities to cook and store food, which is a rare treat. We had a peaceful night's sleep and an easy checkout, which is always key to a good stay. The hotel location is right in the middle of the Gloucester shopping district, so you do have easy access to eateries and retail. Despite renovations, I would still recommend the place for location, facilities and friendliness.

Business

10/10

Exceptional

25 Nov 2024

I

Nice stay during the floods

Lovely room. Nice to have a fridge

Friends_and_family Family

8/10

Excellent

20 Nov 2024

Mrs

Great Location

Great Location!! Rooms are newly refurbished and have microwave& fridge which was very useful.

Business

8/10

Excellent

19 Nov 2024

Jannette

hotel really good value and in the middle of town.

Friends_and_family Friends

6/10

Pleasant

18 Nov 2024

Barry

Property is ok for a short stay. What you should expect from a budget hotel.

No heating in communal areas, shower was Luke warm. Poor heating in room but quite spacious and reasonably sized bathroom.

Leisure Family

6/10

Pleasant

13 Nov 2024

Adina

The New Inn - Gloucester

Spacious double room with tea/coffe facilities. At first glance rather nice and adequate.

Unfortunately no hot water for wash so resorted to boiling the kettle. One side lamp was not working.

Thin walls and a fridge in the room that made very interesting noises throughout the night.

Overall, adequate for £90 for a couple.

Partner

8/10

Excellent

11 Nov 2024

KATIA

Great value for money. The hotel is being refurbished. My room was spotless. The mattress is comfy (though the pillows weren’t too comfortable). New TV, a kettle with tea/coffee well laid out. A microwave oven with a few plates to use for good, was a welcome addition. Receptionist George is friendly and welcoming. I am pleasantly surprised.

8/10

Excellent

04 Nov 2024

Stacy

It was a nice place to relax,clean, and nice to walk around.frendly staff

Leisure Friends

10/10

Exceptional

27 Oct 2024

Verified traveler

Hotel

Staff friendly
Upgraded to double room

Self

10/10

Exceptional

26 Oct 2024

Debbie

The apartment was immaculate - fresh clean and modern. Very central to town centre and the quays. Staff very pleasant and helpful with parking locations. Wished we had booked longer - definitely recommend

Leisure Partner

6/10

Pleasant

16 Oct 2024

Caroline

The hotel is falsely advertising using photos of building opposite the hotel.

Business Self

10/10

Exceptional

13 Oct 2024

Tim

Clean but a bit tired. Good value for money though.

10/10

Exceptional

05 Oct 2024

A

Vry comfortable

Partner

4/10

Poor

19 Sep 2024

Elisa

Would not recommend. Hotel is very shabby, mattress saggy, room cold. Did not feel very comfortable.

Business Self

10/10

Exceptional

17 Sep 2024

Shauna

Centrally located so we were able to walk to many shops and restaurants as well as historic sites. Parking in the back made it easy to drive to other cities and sites. The staff was very accommodating and worked around our schedule for room maintenance.

Business_and_leisure Family

10/10

Exceptional

17 Sep 2024

Philip

Great for business

Staff friendly as always and the room had a great view into the town

Business

8/10

Excellent

15 Sep 2024

Robert

Noisy as fridge charged too regularly and it looked like deal poor at top of door

Leisure Partner

10/10

Exceptional

10 Sep 2024

Philip

Great for business

When I walked in I was a little nervous but the room itself was great. It has been recently renovated with new carpet, painted walls and new bathroom. The TV was a roku tv so streaming from my phone was easy.

Business

8/10

Excellent

10 Sep 2024

Simon

Nice friendly hotel in the centre of Gloucester.

Leisure Family

10/10

Exceptional

07 Sep 2024

Lauren

Good price for a good room! Staff are brilliant so friendly would recommend above premier inn or Travelodge!

Leisure Self

6/10

Pleasant

26 Aug 2024

john

I think you need to get newer towels and bathmats. The biscuits were nice. Everything else good. Great location for all things to see

Leisure Partner

8/10

Excellent

24 Aug 2024

Mark

Very nice staff and check in was a breeze. Everything is great for a One night stay and perfect for train travellers since the hotel is at the train station! Of course, makes it a bit noisy.

Leisure Self

10/10

Exceptional

12 Aug 2024

A

New county

Very nice and convenient for shopping and restaurants

Partner

4/10

Poor

07 Aug 2024

P