Business Hotel First

10/10

Exceptional

08 Mar 2026

Patricia Ruales

Staff in the main desk are not that friendly

Friends

10/10

Exceptional

08 Mar 2026

David

Everything was good the staff couldn’t do anymore for us.

10/10

Exceptional

26 Feb 2026

Louis N

I was greeted by very friendly staff. Everyone was very accommodating to the needs of my family. The pool was great and the restaurants in the hotel were clean and very affordable.

8/10

Excellent

24 Feb 2026

Mirisha

Great staff super friendly and helpful! Room service is pretty good too! Great location from airport and Dubai mall. The only issue id raise is the cleanliness - rooms were okay cleaned still dusty and poorly vacuumed - bathroom could be cleaned more but nothing to pressing .

10/10

Exceptional

20 Feb 2026

Kareem Abou

All was great

8/10

Excellent

19 Feb 2026

Varun

Clean room and staff

Family_with_children

10/10

Exceptional

16 Feb 2026

NADEEM

Gaurav from their team was exceptional. Not only welcoming with smile, but was helpful through out the check in process. More than the hotel, it is the people that makes the difference. Will certainly come back to this hotel again.

Business Self

10/10

Exceptional

15 Feb 2026

Alina

Clean room, nice helpful staff, great terrace and pool

10/10

Exceptional

15 Feb 2026

Alfonso

Great service great atmosphere. Concierge name Harrison is helpful.

10/10

Exceptional

14 Feb 2026

Iryna

Clean with good service

Business

10/10

Exceptional

14 Feb 2026

Daveon

Great!

10/10

Exceptional

12 Feb 2026

Nelson

y

Business_and_leisure Partner

8/10

Excellent

11 Feb 2026

Tom

Comfortable stay, and really great location. The staff were friendly, and the room was clean. However, the shower could do with a thorough scrub!
I was travelling with a mate, and when we checked in they didn’t have a twin room that we booked, so we had to share a bed for the night until they had a twin available the next day.

Leisure Friends

8/10

Excellent

05 Feb 2026

Rose

Yes

Leisure Partner

4/10

Poor

02 Feb 2026

Tolulope Emmanuel

Room felt neglected and staff was rude to my family. Not going back.

10/10

Exceptional

01 Feb 2026

Josip

All was perfect!

Business

4/10

Poor

27 Jan 2026

Donya

I stayed there for 9 days. Every morning I would call for 2 water bottles, the gentleman would bring one, I would say I asked for 2, then he would go bring the second bottle. Same person everyday. First of all you would think by day 9 he would see the pattern. Second, if i am asking for 2 water bottles why bring 1 only for me to ask you to go bring the second one.
I would call to ask for coffee, cups, milk, sweetener and something was ALWAYS missing. It’s tiring having to repeat yourself constantly. When we checked in the balcony and its windows were so dirty with sand/dust. I understand we are in a desert and there is alot of construction in Dubai, but you should at LEAST clean the balcony and windows once before each guest checks in. I never once stepped on the balcony because of that. Housekeeping didn’t do a good job cleaning the room, there was SO much dust everywhere. Overall it wasn’t a pleasant stay.

10/10

Exceptional

27 Jan 2026

NIR

perfect

Partner

8/10

Excellent

26 Jan 2026

jaswinder

It was good experience

Family

6/10

Pleasant

25 Jan 2026

Rozana Nathalie

Yes

Leisure Family

8/10

Excellent

14 Jan 2026

Dhananjay

Great

10/10

Exceptional

14 Jan 2026

TJ

Yes it was

Leisure Friends

10/10

Exceptional

07 Jan 2026

Alexandra

All around great experience.

10/10

Exceptional

04 Jan 2026

Nelson

⭐️⭐️⭐️⭐️⭐️
Fantastic stay! The room was spotless and beautifully maintained, the staff were incredibly friendly and attentive, and the amenities were excellent. Everything was seamless and comfortable from start to finish. Highly recommend and would happily stay again.

Business_and_leisure Partner

10/10

Exceptional

29 Dec 2025

Luiz

Easy and fast check in, friendly staff, a bit slow on room service though ask for bathrope (which is not available in room), and took 20 mins to arrive

Leisure Partner

8/10

Excellent

25 Dec 2025

Sukhwinder

We stayed at the first collection business bay for two nights and it was good although didn’t have enough time to experience facilities in full. There is no complimentary water in room and everything is chargeable which is poor for Dubai standards. This is basic necessity in life. 7/10.

Friends_and_family Family

8/10

Excellent

20 Dec 2025

Shuqian

Room is clean,
Staff was not flexible. I paid deluxe with Soluna beach.
But they ask me to pay extra 200 D for enter the beach.
Later I figured out, I got refund.
Second day we plan to go the beach, beach closed Dec19.
We checkout Dec20. They won’t extend the coupon to Dec27 , we plan to come back Dubai , after 1 week cruise.

Partner

10/10

Exceptional

15 Dec 2025

Muhammad

Service, very good.
Staff, very good and welcoming, helpful and very polite.

Overall stay, very nice and would definitely stay here again.

10/10

Exceptional

14 Dec 2025

Azim

Pleasant staff, modern rooms, excellent location. 10/10 recommended. Don’t second guess it.

Leisure Family

10/10

Exceptional

12 Dec 2025

Lisa Burmaa

Nice hotel especially Breakfast, Lunch and dining

Leisure Family

6/10

Pleasant

07 Dec 2025

Rana

- receptionists are rude and snappy
- the coffee shop took 30mins to make me a cappuccino with no other customers.
- considering we booked for 2 people, we needed towels and toothbrush’s, toilet paper for 2 people that we had to ask for
- ac was so loud
- no shower gel Had to ask for it
- be warned that there’s no sun at the pool. You can tan until around 1 pm if you move sun loungers multiple times

10/10

Exceptional

06 Dec 2025

Tu-Linh

Yes love it

8/10

Excellent

04 Dec 2025

Fadwa

The breakfast was good. It was nice to have the balcony to relax at the end of the day.

Leisure Partner

10/10

Exceptional

30 Nov 2025

Zaimi

The stay was very good in every way: the food, the service from all the staff, the clean rooms—just two minor issues. They advertise that all their rooms have smart TVs, but room 330 did not. Another detail not mentioned on the website is that access to Soluna Beach is not free and requires a fee.

Leisure Family

10/10

Exceptional

30 Nov 2025

Gary

Great Hotel

10/10

Exceptional

29 Nov 2025

Sharleen Sapna

Clean room

6/10

Pleasant

26 Nov 2025

Graeme

The breakfast room can be chaotic and busy in the mornings, although the staff appear to cope. Most importantly, though, despite making a reservation for King-size Bed, I was offered a twin or accessible room upon arrival. In the words of Seinfeld: \"You know how to TAKE the reservation, you just don't know how to HOLD the reservation...\".

Business

2/10

Poor

25 Nov 2025

LaSonya

The initial check in was awful. Broken refrigerator i had medication that went bad and could not be used. I kept calling qnd begging for a replacement fridge. Our luggage could not be located for gours and upon checking in I had ro oay twice due to some sort of error with tbe system which held up almost $3k for most of my trip which limited my enjoyment. Thw no microwave and I our ahsed food rhat couldn’t be heated due to the restaurant refusing tomreheat my food. The experience was sub par and I am traumatized at the fewr of vwing outside that firat niggt. Thank goodness I was ablw to acceas money to oay double. With all i went through I dont feel anything was done to compensate me for all of tbe trouble i experienced. No room comp anything. I had ro beg for 1 feww day if breakfast. The only big pleasant experience was the hotel gift store. Something more should have been done. It was also my birthday celebration in addition to me modeling for Emirates Fashion Week. Please do better. The hotel
Is beautiful but i feel disappointed greatly thank you

Business

10/10

Exceptional

23 Nov 2025

Jimena

Location was great

Business_and_leisure

6/10

Pleasant

20 Nov 2025

HARSHINIMALA

I stayed at this hotel for several days and had a mixed experience. During the first three days, water kept leaking from the bathroom glass panel door, making the floor slippery. On the fourth night, water started dripping from the upper wall, so we were moved to another room. Unfortunately, the new room had similar bathroom leakage issues, the pantry light was not working, and the air-conditioning was weak, causing a very uncomfortable and stuffy night.

Despite these problems, the staff were extremely friendly, polite, and helpful throughout our stay. They responded quickly to our concerns and tried their best to assist us. With improvements to room maintenance, this hotel could offer a much better guest experience.

Leisure Family

2/10

Poor

18 Nov 2025

Isha

The staff were so malicious the property wasn’t as described in Expedia. The building was very dusty and the rooms. I booked for 15 nights and ended up checking out after 1 night stay. The manager THENULKA “reassured” that the hotel would be happy to provide refund as long as Expedia does however I’m still having to fight them for a refund for the remaining nights that I did not stay for. And each time myself and Expedia has contacted the property and managers THENULKA and SOFIANE they have both lied about the refund status. Absolutely ridiculous!

Leisure Self

8/10

Excellent

08 Nov 2025

Eugene

Swimming pool was very nice with bug screen, lots of cabana and seats, nice restaurant, nice lobby, frinedly staff

Leisure Family_with_children

10/10

Exceptional

06 Nov 2025

Karen

Room was cleaned well when asked. Air conditioning functioned well and kept the room cool. Staff very friendly and attentive

Leisure Friends

8/10

Excellent

05 Nov 2025

Stuart

Front desk is excellent, rooms very comfortable and of a good size. The temperature of the showers varies significantly while you’re using them. Restaurants are average at best, so staff are responsive some less so. Food is ok but not very inspiring. Lack of fresh fruit at breakfast unless all you eat is melon.
Good location and reasonable rates. Good shuttle bus service to the malls etc

Business Partner

10/10

Exceptional

03 Nov 2025

Emma

I liked it here. A nice hotel, don't think the upgrade was worth it but it was a nice room none the less

Leisure Friends

10/10

Exceptional

02 Nov 2025

karen

The front of house Staff are exceptional. After having my flight to Dubai cancelled, the Airline then managed to loose my luggage. The reception staff couldn’t have been more helpful, they communicated with the airline on my behalf and did not stop until the situation was resolved. I couldn’t be more grateful. Valentine, the Lady also from reception, was just the most wonderful human being, totally professional, with customer service enviable many hotels.

10/10

Exceptional

30 Oct 2025

ADIANNA

This is a decent hotel. I would say maybe four stars. I think the hotel is beginning to show somewhere and tear as the carpet in my room for example had stains and some of the bathroom appliances had water damage. But overall, it still has a modern fill. Staff were always very friendly and helpful and kind. There is a few dining options nearby like a good sushi place. Maybe about a 35 to 40 minute ride to the Dubai airport w/ some traffic. In terms of location all the tours that I booked were able to pick me up from this hotel. Overall, a seven out of 10 would maybe stay again but nothing fancy.

Leisure Self

8/10

Excellent

30 Oct 2025

damini

Good breakfast. Has lots of choices.staff are helpful. One thing i am not happy about Bathroom, can be better and clean

Leisure Family

10/10

Exceptional

25 Oct 2025

Patrice

Air conditioning was great

Leisure Family

10/10

Exceptional

24 Oct 2025

ELLA

Rooms were clean. Staff accommodating and friendly

Leisure Friends

8/10

Excellent

23 Oct 2025

Antonio

It was a nice room overall , but I was offered to upgrade the room with a bid , I did that. But there was a hidden fee that was not mentioned , so I ended paying more that I was expecting

Leisure Self

8/10

Excellent

20 Oct 2025

Alan

The room was clean, the food was pretty good. The service was ok, although 3 times I came back to the hotel in the evening to find my room had not been made up :-(

Business

10/10

Exceptional

16 Oct 2025

Marisol

Everything was excellent, the staff were very friendly and the restaurants were all delicious.

Leisure Partner

6/10

Pleasant

13 Oct 2025

Mauricio

Clean room

10/10

Exceptional

12 Oct 2025

Emmanuel

Lovely team work and reception

Business Self

8/10

Excellent

06 Oct 2025

Raymond

The hotel is a little difficult to get to and the food choice amenities were limited. The breakfast is expensive and the quality of the food is substandard for this type of hotel.

Business_and_leisure Self

10/10

Exceptional

01 Oct 2025

Stephanie

Friendly staff

10/10

Exceptional

22 Sep 2025

Christina

Very nice staff and service

Leisure Family

10/10

Exceptional

22 Sep 2025

Aleisann

Staff was amazing every single one of them from the concierge to the housekeeping including the guys who sell at Hash 2 store in the hotel. Everyone was very accommodating and respectful. Shout out to Richard and Micheal for their exceptional hospitality.

Leisure Self

8/10

Excellent

20 Sep 2025

Shahid

Overall good experience. Dining experience at Aaliyah restaurant was below par

Business Family

10/10

Exceptional

19 Sep 2025

MARTIN

very friendly staff

6/10

Pleasant

18 Sep 2025

Ashok

Not a fan

Not enough sockets in the room and not a single socket in the bathroom, the bathroom has the worst opening of a door where you cant use the toilet seat if the door is open,
I ran out of shower gel and conditioner and it wasnt replaced for a few days until i had to ask myself. Nothing at all around the hotel you HAVE to take the cab in order to get anywhere. Terrible area. False advertisement by hotels.com.

Friends_and_family Family

10/10

Exceptional

13 Sep 2025

Raluca

Perfect

8/10

Excellent

12 Sep 2025

Dipyaman

Great location with multiple in-house restaurants option. Staffs are cordial and helpful. Recommended for family or business trip.

Leisure Family

8/10

Excellent

10 Sep 2025

Olga Akueson

Comfort of the room, staff name is Harrison, very nice staff.

Partner

8/10

Excellent

09 Sep 2025

Belinda

Liked the facilities at the property. Would prefer shuttle to airport and better room service.

Leisure Family

10/10

Exceptional

08 Sep 2025

Mohamed

Location excellent for me and the facility

Business Friends

10/10

Exceptional

25 Aug 2025

Milton

Beautiful hotel and people very friendly

Friends_and_family Family

10/10

Exceptional

21 Aug 2025

xinia

Great place and the people love it

Family

10/10

Exceptional

16 Aug 2025

Amine

Great Hotel

Lovely place, well located for both business and leisure trips.

Business

10/10

Exceptional

08 Aug 2025

aakash

Was accessible to most attractions.

Leisure Family

10/10

Exceptional

31 Jul 2025

Frank

Great location

Business_and_leisure

10/10

Exceptional

24 Jul 2025

Mariela

This place was really nice. Staff was very friendly and is very close to many activities

Family_with_children

10/10

Exceptional

22 Jul 2025

ABED ALRAHMAN

Great experience

Leisure Friends

10/10

Exceptional

05 Jul 2025

Lynnette

Great location for Dubai Mall and great restaurants on property

Leisure Family

10/10

Exceptional

02 Jul 2025

Aminata

I absolutely loved my stay here! The location is perfect—close to everything you might need. The staff were amazing: incredibly supportive, welcoming, and genuinely protective of their guests. I would definitely love to stay here again! I do wish I had the opportunity to visit their beach, but it was undergoing renovations during my stay. Thankfully, the pool more than made up for it.

Leisure Family

10/10

Exceptional

25 Jun 2025

Sevda

Very clean, location is perfect if you want to be around burj khalifa and Dubai mall.

Leisure Family

4/10

Poor

19 Jun 2025

Melat

The staff were exceptionally helpful and nice, food was great. My only issue was there was a musty smell in the corridors and the room, it was super strong. The room also felt old and the air conditioning was quite loud. Other than that the hotel was good. As I was only staying 2 nights, I didn’t report the smell.

10/10

Exceptional

13 Jun 2025

Comfort Ama

Hotel was kept clean and staff very respectful and friendly.

Leisure Friends

10/10

Exceptional

07 Jun 2025

jack

Friendly staff 24/7

Leisure Partner

6/10

Pleasant

06 Jun 2025

Graham

The property was quiet despite being relatively central. It offered a variety of dining options and access to local amenities. Moreover, the staff were very polite and offered great service.

I will say that we didn’t have oversight of how much some services would cost and were shocked to find a bill for 415 AED for one laundry pick-up. More advanced communication to explain the pricing would have been appreciated in advance.

Leisure Partner

8/10

Excellent

03 Jun 2025

Jacqueline

Good location. Good food. Good room service. Although, I was disappointed upon arrival when they weren’t understanding of my rescheduled flights and how it affects my check in times.

Leisure Self

8/10

Excellent

01 Jun 2025

Ricardo

Location was very close to Dubai Mall. I’m giving it 4 stars because I feel the need for more improvement like communication and organization. Our first time in this hotel and front desk was mainly focused on the hotel information alone without sharing other places to learn in the area. First time to visit Dubai and hoping the travel desk would be more voluntarily giving you all the tourist places Dubai can offer. Unfortunately you need to ask questions on Dubai can offer for being tourist.

Leisure Family

10/10

Exceptional

01 Jun 2025

hussein marwan

👍

10/10

Exceptional

31 May 2025

Lana

Nice place

10/10

Exceptional

22 May 2025

rajesh

A lovely hotel, with friendly staff and excellent breakfast buffet. One request: provide universal power plug connections in the rooms. I am sure you get visitors from all over the world, and needing to get an adapter to charge phones or laptop is cumbersome. Otherwise, lovely place.

Leisure Family

10/10

Exceptional

18 May 2025

Mohammed

.

10/10

Exceptional

14 May 2025

Sarmad

Awesome Hotel. Had a great time. Daily cleaning, friendly staff

Leisure Family_with_children

10/10

Exceptional

11 May 2025

Andres Mauricio Meza

Great overall

Leisure Partner

8/10

Excellent

10 May 2025

SUMAIR

Location is brilliant
However the pool is extremely busy and overcrowded
Breakfast was too repetitive. Always the same options everyday

Leisure Partner

2/10

Poor

10 May 2025

Paris

Hi

8/10

Excellent

09 May 2025

Llanira

The rooms are dim and showers can be updated, water overflows.

Leisure Partner

10/10

Exceptional

06 May 2025

Shawn

Very nice

Leisure Family

2/10

Poor

02 May 2025

Gurmukh

My expectations were very of this hotel but went downhill on arrival. This was supposed to be a birthday treat for my daughter.
I’m not here to put this hotel but it’s only fair to share my experience.
On arrival took my taxi had to wait around 20 minutes to get through que. No one on site to manage the traffic into the hotel. Many people frustrated.
Taxi charged us extra and no one helped us unload our luggage from the taxi.
Me and my family are vegetarian and we were half board. One is a steak restaurant and the other one you cannot take children. So the only restaurant you can eat only had vegetarian 2 dishes.
After complaining they finally got us some extra vegetarian food but the variety wasn’t there.
When eating the same food every time for example pizza.
At checkin we were not given our half board vouchers for our meals that caused confusion for staff.
The first day we found our room to have ripped pillow cases and bedsheets that my wife noticed and wasn’t happy. After the bed sheets were changed we found insects crawling over the pillow.
What an inconvenience to repack our luggage and move room.
The wait times for the lifts are crazy during breakfast time.
Our room pack included a trip to the beach.
It was my daughters birthday on the day of the visit to the beach and this was ruined as the restaurant only had 1 dish on the menu that was vegetarian.
My whole family were disappointed by the experience. Hotel is next to a building site.

Leisure Family

8/10

Excellent

01 May 2025

Stephanie

the free shuttle service described on expedia was misleading as the shuttle only went to dubai mall and not any other location. they also did not provide any pick up from the location. the breakfast buffet also closed too early

Leisure Family

10/10

Exceptional

26 Apr 2025

M D

Nice to be in this hotel

Business_and_leisure Self

10/10

Exceptional

25 Apr 2025

Nana

I absolutely adore every aspect of this place, especially the fantastic staff who go above and beyond to ensure a wonderful experience. A heartfelt thank you to Sadia for recommending the most delightful room, which truly made my stay special. I also want to express my gratitude to the housekeeping team for their impeccable service; they consistently kept my room spotless and even surprised me with a delicious birthday cake and thoughtful little notes from Lyvia. These personal touches made my time here unforgettable. I genuinely love this place and wholeheartedly recommend it to my family and friends for a memorable getaway!

Leisure Self

6/10

Pleasant

21 Apr 2025

Amber

The staff at the hotel were very friendly, which made the stay nice, but the hotel itself was very noisy. I could hear the traffic and car horns from the street and I could hear the water running/furniture being moved from the next rooms. The room also had a mildew smell in it and the air didn't get very cold, which was bad since it's hot there. The website says that the hotel is 2.3 miles from the mall but it is actual 3.5, which is a decent amount since I was planning on walking there.

Leisure Self

10/10

Exceptional

12 Apr 2025

Ritchy

We liked everything about this hotel: the food, the cleanliness, the staff. Everyone was friendly.

Leisure Family_with_children

8/10

Excellent

05 Apr 2025

abdulwahab m

Nice shower

Good Breakfast

Parking free