Britannia Luxury Apartments

Italy , Como
Griante, Via Regina, 39
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20 reviews shown

8/10

Excellent

19 Aug 2020

Anonymous

Reading reviews I thought it would be awful. We had apartment 709 and it was lovely, great views. Apartment was spacious and clean with working air con.

Communication with the apartment once we were there was non existent. Emailed about multiple things and tried calling and no response.

Leisure Partner

10/10

Exceptional

11 Aug 2020

Verified traveler

The apartment is spacious, modern and comfortable. It’s a perfect place for a family or group of friends.

Friends_and_family Family

2/10

Poor

26 Sep 2018

JOHN

Awful

The worst experience . I travel the world for business and pleasure this was the worst experience of my life.

Partner

6/10

Pleasant

07 Sep 2018

Spacious apartment with great lakefront views. However, the airconditioner in master bedroom leaked water continually into the bedroom, the blinds were not providing privacy (especially in bedrooms and bathroom!), very basic apartment supplies were provided (no dishwashing liquid or tea towels), no pool towels (even though it is very close to the lido and lido entry was free to guests), TV remote control was missing, the hotel reception personnel were not friendly or personable, the agent's office often was closed during working hours so not able to communicate easily.

8/10

Excellent

24 Jun 2018

Hussain

It's a beautiful and spacious apartment with wonderful view of lake como. However, it lacks good parking spots.

8/10

Excellent

12 Jan 2018

Chris

Nice spacious apartment

The apartment was very spacious and had 2 bathrooms. Wifi was great. The only small point I would like to make is the toilets don't have toilet roll holders.

Family

10/10

Exceptional

02 Sep 2017

Verified traveler

Spacious new apartment.

Spotlessly clean and modern with a beautiful view over the lake. Opposite ferry to Bellagio so very convenient. Staff were very helpful. Restaurant next door served a great dinner and were very friendly. There are limited places to eat within walking distance. But a rude woman chased us out when we enquired about breakfast. Quite amusing really these days.
I recommend this apartment and would have loved to have stayed longer.

10/10

Exceptional

16 May 2017

Pebbles

Amazing beautiful apartment overseeing Lake Como

The apartment is very luxurious and has view from Lake Como from every room

The difficult part is to be able to check in. The first time took me about 1 hour walking from the apartment to the hotel about a block away to be able to get the key and actually get into the apartment
On the second visit was even worse, it was raining, I had to walk back and fort and couldn't get the apartment key to check in. According to the hotel, they only keep the key in the lobby as a favor to the owner, and they couldn't get the owner to answer the phone and provide the key so we could check in.
Once you check in, the apartment is stunning, bathrooms with marble from floor to ceiling, everything is 1st quality and the view is breathtaking

10/10

Exceptional

09 May 2017

Verified traveler

Beautiful place with a view of Lake Como

Very modern and very clean apartment, extremely comfortable and every room has a beautiful view of Lake Como. Breathtaking!!!

8/10

Excellent

11 Oct 2016

Missy

Simple but adequate,

The room was very nice. The bed was uncomfortable. If you are from the US bring your own wash cloths.

8/10

Excellent

09 Oct 2016

john

Collecting the key and finding the apartment was difficult
Television didn't work properly, it had poor reception
Car park was a problem because they did not let us park in the secure parking next door
Apartment was very clean and comfortable but needed some ammenities such as towel rail and toilet paper holders

4/10

Poor

04 Oct 2016

cindy

Room was never cleaned during the 3 night stay. Check in is down the street ( no parking anywhere near) Misinformation regarding the pool usage. The shower was extremely small.

4/10

Poor

03 Oct 2016

David Charles

Not recommended if you are first time to Lake Como

My boy friend and I booked this apartment as most of the hotels were full. The room is clean and big. But what makes us a bad time was (1) the concierge staff was always away from his office. (2) unclear information - while we checked out we were told by the hotel we need to bay Euro 80 for the cleaning fee, but during our stay there is NO ONE help with cleaning and the staff didn't mention when we were checking in. (3) the apartment is separated from the hotel next door (but under same group i think as the name is the same), but staff between apartment and hotel were not even communicating to each other and it made us so confused.

Location wise was ok, half hour to Como city and near the pier.

Partner

8/10

Excellent

03 Oct 2016

Verified traveler

Room 711 Review

My apartment was very nice. I had a 2bd and 2ba apartment. The place also had a loft area which I did not know about. Only rooms on on top floor have a loft area. My room was 711 on the 3rd floor . The room for 711 has water views from living room and master bedroom which has it's own master bathroom. The second bedroom had 2 twin size beds in it with the bathroom next door to it. What I love about this place is if you want some privacy you can close the door that is between both bedrooms. We had the extra loft space w pull out couch . The kids were able to play and sleep up there if they wanted to. The place has electric stove top with a dishwasher and a refrigerator. There is a small little grocery around the corner to buy food and other things.
Cons:
The check in was confusing you have to go to this office called Como Vita first to get key and situated. Once done you walk down the road to place. If you have issues when office is closed you are going into hotel Grand Britannia. I paid when we first arrived at hotel but desk staff kept stating they could not give me a receipt.We left early in morning so we left keys with hotel. My sister had requested for a three bedroom 2 bathroom lake view apartment which in all actuality was a 2 bedroom w a loft area that had a pull out couch. This apartment was on 3rd floor room 712. I am not sure if there are any true 3 bedroom apartments. Also make sure you bring your own washcloths. The ones provided are not really washcloths

8/10

Excellent

28 Sep 2016

Baiba

Nice place to stay for the family

Nice hotel and good location. Swimming pool available and in sunny days that is great. I loved it.

4/10

Poor

15 Sep 2016

Meghann

Basic and ok, but not great

Very basic and self catering style. No linens besides basic and seemed like they were missing furniture. The space is quite large, so a family would fit comfortably if you travel with your comfort amenities. Great location to be across from Bellagio. Cleaning fee made it not worthwhile for a couple for 1 night. Check in staff were great

Partner

10/10

Exceptional

04 Sep 2016

edi

Beautiful stay at Lake Como

Great room, nice view, large bedrooms and clean bathrooms. Too bad there is no balcony. Very close to the pool and the water's edge.
Make sure you ask for multiple keys. Also ask for more beach towels.
Hotel staff was not well informed and too busy upon arrival. Once we were passed checkin, everything was great!

2/10

Poor

02 Sep 2016

Verified traveler

Challenging check, leaking ceiling, no response.

I'll start with the positive. The location was great. Right near the lake and restaurants. The apartment was spacious for a family.

The check in experience was challenging. We arrived after hours which are only 2-5pm. We let them know and we were told I get the keys from the hotel next door. When we arrived it was difficult to find anyone at the hotel and everyone we found pointed us to someone else. When we received the keys it was impossible to find the unit. There are no signs or outdoor lights outside of the main walkway. We had the use the flashlight on our phone. After trying different doors with the keys we went back to the hotel I ask for help. The person came over and also could not find the unit. After a few times back and forth from the hotel to the apartment overturn course of about an hour we finally gained entry to our apartment. The space was nice, but we were disappointed that we did not have the lake view that we paid for. It seems our room was changed a the last minute. After finally settling in and getting some sleep we were awakened by water gushing from the light in hallway. Yes, water coming from the light fixture. We immediately ran around to be sure we hasn't left a tap on somewhere and we hadn't. We put a bucket under the leak and called the number we had. The person apologized and said she would call a guy immediately. No one ever came. Ever. Eventually the leak stopped, but of course returned the following morning. Not fun!!

6/10

Pleasant

07 Aug 2016

Great apartment but poor customer service

The apartment was spacious and comfortable with a lovely view of Lake Como. A choice of two pools/sun bathing areas both beside the lake. We walked to Trezmezzina (20 minutes) every evening for a meal as there wasn't a great choice of restaurants close to the apartment. Como boats stop a 5 minute walk from the apartments.
Check in was ok. There was no information provided as to where to go and the apartments were not signed. I tried the Hotel Britannia who directed me to a small office 'Como Vita'. Luckily this was open but most of the time it was closed and I met several other guests who had difficulty checking in.
I was asked to check out at the Britannia Hotel where they attempted to charge me again for my holiday. I thought the 80 euro cleaning fee was excessive for an aprtment which I left clean and tidy..

4/10

Poor

27 Jul 2016

Verified traveler

new apartment

found this great apartment on lake como, chuffed to bits with its location and price. Get there, lovely and new, in fact looked like we were the first people to stay in it since renovated.
Bit cold and clinical, but we weren't there for long. Couldn't get the air-conditioning to work at all, and we also had no hot water to take a shower as the hot water valves appeared turned off. I'm not a fussy one so cold showers it was....
Only stayed the 1 night, then on return, we discovered we have been hit with an \"additional\" bill for 103 euro - 3 euro tax, then a whopping 100 euro to clean the apartment after a 1 night stay!!!!
I am absolutely raging, this is outrageous! We also tidied up before we left. I do not expect to pay 165 for a night accommodation, then 80 pounds to clean it after. Yes its in the small print, but I am totally disgusted with this. Since when is cleaning a hidden extra????
Going straight on trip advisor now, don't book this place, ever. I can put up with sub standard facilities, but pay for 5 star (additional) cleaning! I don't think so..