Name: Tru by Hilton Portland Airport Area
Address: 369 Maine Mall Road, South Portland, 04106, US

8/10

Excellent

03 Aug 2026

David

Good breakfast, easy parking and helpful staff. Great proximity to the airport with useful shuttle bus system.

4/10

Poor

02 Aug 2026

David

Nothing

2/10

Poor

02 Aug 2026

Sherri

Negative: 1. My husband is a disabled veteran amputee in a wheelchair. I reserved and paid for a room with a roll-in shower (pictures included a roll-in shower). At check-in, the clerk said that it would be a minute as he had to change something. I asked, and the clerk confirmed, that the room (#327) had a roll-in shower. While my husband waited in our van, my adult daughter and I went to the room and discovered that it did not have a roll-in shower. We were in the room for about 5 minutes trying to determine if we could get my husband in the shower in the small glass-door enclosed shower stall, then returned to the desk; I placed the keys on the desk and asked if the hotel had a room with a roll-in shower. I stated that my amputee husband was in a wheelchair and had surgery scheduled the next morning. The clerk's response was \"You didn't touch anything in the room, did you?\" He then changed the room to a room with a roll-in shower. The new room's bathroom appeared hastily cleaned with build-up. 2. My adult daughter asked where the pool was located. The clerk told her that it was at another hotel, and she could just say that she was staying there. 3. On checkout, I asked for a zero-balance bill. The clerk told me that he could not print a zero-balance bill.
Positive: A very helpful breakfast staff provided well-wishes on our way out. She made a coffee for me and offered to bring it to my van while I pushed the wheelchair.

6/10

Pleasant

02 Aug 2026

Kristen Leigh

They didn't clean rooms daily which was very unpleasant to return to after a full day of activities.

8/10

Excellent

29 Jul 2026

ENRICO

Spent 8 nights and most everything went well...would probably stay at the Tru Hilton again

10/10

Exceptional

28 Jul 2026

NINGLU

Excellent stay with my dog!!

10/10

Exceptional

27 Jul 2026

Raven

Close to airport, free shuttle and breakfast. Friendly staff.

10/10

Exceptional

26 Jul 2026

Tre

I really enjoyed my stay in the state of Maine at this hotel . Staff was great. Rooms were clean, breakfast was a hot selection with great variety. Hotel also had a restaurant and bar that stayed open til around 11 or midnight. Great touch for business & leisure as guest as able to enjoy a bar & restaurant ambiance without leaving the hotel . Shuttle service immaculate. Providing shuttle service not only to the airport, but also across the street to Maine Mall as well as to restaurants within a 5 mile radius, which there are very many. Overall, I consider this one of my best vacations, favorite cities & favorite state because of all the wonderful amenities & convenience's offered when stay here. Truly this hotel has captured the idea of hospitality and a true essence of “home away from home.” I love this hotel and I think it’s absolutely amazing that someone can visit Portland, Maine from anywhere in the world and be taken care of as soon as they get off the plane. Honestly, I thank the great staff here who make everything comfortable for me as a guest.

6/10

Pleasant

25 Jul 2026

Taylor Elizabeth

.

10/10

Exceptional

22 Jul 2026

john

Kerri the housekeeper was very friendly and went above and beyond to make sure we had everything we needed . Great location but wish it had a pool .

8/10

Excellent

22 Jul 2026

Wayne

The hotel was very clean and completely enjoyable. However, the hot breakfast was REALLY bad. Fortunately, there was cereal, bagels and toast, which really can't go wrong. However, the eggs and the sausage were both bad enough that I could only take a bite or two before putting it to the side so I could eat the cereal and toast. The packaged butter was perfect, in that it was not so cold that it couldn't be spread. Nobody seems to understand the need for the butter to be room temperature so I was relieved that this staff got it.

4/10

Poor

21 Jul 2026

Danielle

The room was not clean, cobwebs on the ceiling, gum stuck to the bathroom door. The bathroom shower shampoo, conditioner, and soap were not on the holder for them to be used. When called for an early check in the lady was so rude it was unreal. When the pancake machine did not work the lady had a fit. Get rid of that thing cause it never works and always seemed to be a problem. Will definitely stay at a different hotel next time.

Friends_and_family Family

8/10

Excellent

21 Jul 2026

Lucie

Très bien, chambre très petites par contre.

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Cristy

Everything went well for the one night we were there

Partner

8/10

Excellent

18 Jul 2026

Sung

Hotel was clean. Room was very small

Family

8/10

Excellent

18 Jul 2026

Donn

The hotel is clean, comfortable & close to the airport. The only downside was the street noise that could be heard all night.

Friends_and_family Family

8/10

Excellent

18 Jul 2026

Darren

3rd visit to hotel. Area is a little down beat these days. Nice hotel but if can afford it stay in downtown

6/10

Pleasant

16 Jul 2026

Erika

They said

6/10

Pleasant

16 Jul 2026

Barbara

The hotel is relatively new and met are criteria except the rooms were small. It was difficult to handle a big piece of luggage. I love Hilton properties but, not a fan of the Tru brand.

Family

10/10

Exceptional

14 Jul 2026

Claudia

Excellent across the board. Fabulous shuttle service to the airport as well. A+

Partner

10/10

Exceptional

13 Jul 2026

Susan

Room was clean and beds were comfortable. We really needed and enjoyed the walk-in shower. The staff was very friendly and helpful. Breakfast was very good. There was only one chair in the room but that was okay for us.

Partner

8/10

Excellent

12 Jul 2026

Karen

Clean hotel and decent breakfast.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Elizabeth

I have stayed here several times. A great choice for anyone. These rooms have everything any traveler would need or want.

Self

10/10

Exceptional

07 Jul 2026

Sherran

All good

10/10

Exceptional

05 Jul 2026

Frank

Room is clean and staff is pretty nice.

Family

10/10

Exceptional

05 Jul 2026

Akiko

All was well. Clean, quiet, and staff were helpful. No complaints.

Self

8/10

Excellent

05 Jul 2026

jean

Overall everything was good. The egg item on the breakfast buffet was not appetizing, but rest of buffet and buffet times good. Room very clean, but hall appeared to not have been vacuumed for a while. Wished room had some extra towels and a blanket, as well as a list of hotel info...check in/out times, more amenity details, how to use tv, etc. All staff very nice and helpful.

Self

10/10

Exceptional

05 Jul 2026

Mary Margaret

Hotel was conveniently located, very clean, and the staff were very friendly. They provide a wide variety of breakfast items.

10/10

Exceptional

05 Jul 2026

Adams

We had to use hand soap as body wash. Even though it's the same soap the said canisters were not full, shower door didn't close completely i had to keep shutting it. We didn't complain since they did meet the requirements it would be petty though. We always stay at Tru when we visit Portland/Maine. Maybe the up keep isn't done thoroughly and there was a smell/odor of dog that lingered in the room. I don't know if the previous guests had dog it was definitely in the air. Other than that our stay was good we enjoyed Portland and Maine as a whole.

Partner

10/10

Exceptional

04 Jul 2026

Emily

One of the best hotel breakfasts we have ever had (omlettes, sausage, pancakes, yogurts, fruit, fresh pastries, nice bagels, oatmeal bar, etc). Clean facility, laundry worked well, staff were kind. Would definitely stay again. Nearby to food and shopping. No trouble with parking. Has a pool table that my kids liked.

Family_with_children

10/10

Exceptional

03 Jul 2026

Cynthia

This is a different kind of atmosphere. The rooms are small but complete. The beds are comfy. The staff is amazing. The breakfast was good. I rented parking in their lot and my car was safe. Overall, great for business folks and travelers alike.

Partner

4/10

Poor

01 Jul 2026

Alexandra

We were very disappointed with the cleanliness of our room. When we arrived, the room was extremely dirty. There was a significant amount of dust on the floors, hair in several areas, and even nail clippings on the floor, making it clear that the room had not been properly cleaned before our arrival and before that…

This was especially disappointing because we expect a hotel room to be clean.

Family

2/10

Poor

01 Jul 2026

marili

Very kind staff but very dirty room. Disgusting. After 3 days no bed was changed, floor was sticky, very dirty bathroom. Also the lobby bathroom was dirty and smelling very bad. My first bad experience w hilton related to cleaning. The breakfast was decent and the lady in charge tried her best to make all good.

Family_with_children

8/10

Excellent

27 Jun 2026

Richard

Q

Family

2/10

Poor

26 Jun 2026

Sarah

I was booked to stay at the Tru, and arrived at 2:30 in the morning in a rain storm after traveling all day to find out I had been moved to the hotel next-door instead because there weren’t any clean rooms. That room was at the back of the hotel on the seventh floor a notification to me to let me know I was staying in a different hotel would’ve been helpful.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Melinda

The hotel was good, continental breakfast was very good. The staff is what kept me from giving it an excellent rating. They were not very nice at all.

10/10

Exceptional

23 Jun 2026

Laura

This was our first stay and we will be back. The only issues we had was that the blow dryer didn’t get hot so it took forever to get my hair dry and the bottle filler in the lobby was also not working. Certainly not anything that would stop us from booking again. Staff was great, room was great and breakfast was great. Thanks again!

Partner

10/10

Exceptional

22 Jun 2026

Cynthia

Rooms are very very clean The hallways and bathrooms very clean good staff breakfast good the airport shuttle was very important to us everything was good we like having the pool

Friends_and_family Friends

8/10

Excellent

21 Jun 2026

Kari

Room was decent.

10/10

Exceptional

20 Jun 2026

Daniel

Shuttle was easy to get to and from the airport. Property was clean and modern. Would recommend.

10/10

Exceptional

20 Jun 2026

Bryan

Really loved this location in south Portland and near the airport. Very clean.

Partner

10/10

Exceptional

20 Jun 2026

Anna Mary

It was great breakfast

Partner

10/10

Exceptional

17 Jun 2026

Carolee

We stay here when we are flying in or out of Portland, Maine.
Great people, shuttle to and from the airport.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Penny

We very much enjoyed staying at this hotel. The breakfast buffet was very nice. Parking was ample. It was very close to many restaurants and shops. It did seem to be a little bit understaffed, especially at the front counter. I had a question about our fan in the bathroom and the lady working, the front counter was clueless. She didn’t know if there was a fan or not. I also watched somebody with a remote for the TV try to get help with the front counter and the counter employee spent a good five minutes, testing it out on different TVs in the lobby. I just felt like there should be someone else there to do that kind of thing as well as answer my question about the fan. But it appears to be difficult to staff these hotels as we heard from employees at a couple of hotels we stayed at that they were understaffed. But overall, very happy with our experience. Definitely would stay there again and recommend it.

Family

8/10

Excellent

16 Jun 2026

Khalisha

The property looked very nice it was well maintained but the only issue I had was I was in a room for the hearing impaired and the back and it was road noise all night long. It was as though I was on the first floor instead of the third sitting in the street. It was that loud.

Self

10/10

Exceptional

12 Jun 2026

Glen

Great location....convenient to hop on the 295 or the 95 highway.

8/10

Excellent

12 Jun 2026

Brian

Parking was a little tight. We had to park in another lot one night of our stay.

Partner

10/10

Exceptional

07 Jun 2026

Carolee

We stay here frequently when flying out of or into Portland, Maine. You can leave car and take shuttle to the airport.

Friends_and_family Family

8/10

Excellent

07 Jun 2026

Shanyelle L

Great stay. Very friendly staff. Pretty clean. Nice breakfast. Great Value!

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Dennis

Nice modern hotel. Good breakfast. Free shuttle service to restaurants within 2 miles.

Friends_and_family Friends

10/10

Exceptional

04 Jun 2026

Daniel R.

Healthy fresh breakfast, clean room and conveniently located near airport.

10/10

Exceptional

03 Jun 2026

Thomas

Convenient location for our need and comfortable bed.

Family_with_children

10/10

Exceptional

01 Jun 2026

Tracy

Enjoyed the games & pool table in the lobby.

Family

6/10

Pleasant

01 Jun 2026

Luther

The bathroom to

10/10

Exceptional

31 May 2026

Kristian

Hotel was nice. Kids played pool table in lobby while adults played cards. Only stayed one night, but very close to Portland airport. Great if you’re catching a flight.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Robert

Vibe aimed at a younger demographic and it hits the mark nicely. Shuttle to the airport was right on time and close by the airport.

Family

8/10

Excellent

31 May 2026

silpa

It is near airport

Partner

10/10

Exceptional

31 May 2026

carl

Everything went very well

Partner

10/10

Exceptional

31 May 2026

Sherry

100% satisfied. From the moment we checked in, we were blown away by the beautiful property, outstanding service, and clean room. We can’t thank everyone enough for such a special experience. Highly recommend!

Partner

10/10

Exceptional

29 May 2026

Kimberlie

There room, bathroom and window sills were clean and dust free. The refrigerator was clean and odor free. Quiet area, even though there were multiple people on the same floor. We’ve stayed at this particular Tru Hotel, EVERY TIME, the staff are always pleasant and helpful.

Friends_and_family Family

10/10

Exceptional

27 May 2026

Raven

Everyone was very nice very pleasant environment

Self

4/10

Poor

26 May 2026

Ritesh

I didn’t expect this when I checked into the hotel. I was asked to wait for the room which was

10/10

Exceptional

26 May 2026

Sharon

Breakfast was the best! As were the staff and rooms

Partner

8/10

Excellent

26 May 2026

Elizabeth

I like the decor. The staff was very helpful. We were able to use the pool and bar at the adjacent Double Tree by Hilton. Kids loved the pool.

Family_with_children

6/10

Pleasant

25 May 2026

Fizza

Nice lobby. Rooms not well cleaned. The floor panels were out of place. Visible dirt and crumbs in the corner. Bed sheets not well cleaned. Bathroom and towels were properly clean. Breakfast was extremely basic, which is disappointing compared to other Tru hotels we stayed at. Did not even have salt/pepper. Breakfast and room cleaning need attention.

Friends_and_family Family

10/10

Exceptional

25 May 2026

Jacqueline

The hotel was a perfect airport hotel. Clean and nice stay.

Partner

10/10

Exceptional

24 May 2026

Fernando

Had a good rest that night

Family

4/10

Poor

23 May 2026

JEREMY

Front desk guy did not understand English. Same with cleaning lady. Tiles coming up from floor in room. Wallpaper and paint peeling. Bathroom not overly clean. Could have been better. Early morning front staff was quite helpful.

Family

8/10

Excellent

20 May 2026

Sarah

Convenient parking and good location and clean room.

Self

10/10

Exceptional

19 May 2026

Mike

Staff was friendly. Clean room. Easy to find. Easy to park. It is what we needed. A good night before flying out.

Partner

10/10

Exceptional

14 May 2026

Anthony

A simple ,basis, very pleasant , place to stay

Partner

10/10

Exceptional

11 May 2026

Elena

Room very clean, staff was wonderful! Breakfast was good. Hotel has Coffee and tea in the Lobby 24/7
Also, the hotel provides transportation to a lot of restaurants within one mile radius. I would gladly stay in this hotel next time I go to Portland, Maine.

Nothing negative to report!

Self

10/10

Exceptional

11 May 2026

Dawn

Breakfast was excellent. Parking was fne.

Family

10/10

Exceptional

03 May 2026

Erica

It was clean, they were very helpful and prompt getting to the airport using their shuttle. It was an easy experience

Partner

8/10

Excellent

03 May 2026

Tracy

Location was perfect.

Self

10/10

Exceptional

02 May 2026

Roger

Good breakfast, great shuttle, comfortable bed.

Partner

8/10

Excellent

01 May 2026

Ryan

Great staff, very friendly

Family_with_children

6/10

Pleasant

27 Apr 2026

Shaunalea

Lack of parking both nights. Need more spaces.

Friends_and_family Family

8/10

Excellent

27 Apr 2026

Seanna

Rooms are clean and minimalist but nice and comfortable. Pool is off sight at neighbor hotel but easy to access. Pool table in front lobby a cool touch. Snacks for purchase onsite but expensive. Workout room very minimal and in full view of everyone getting off elevator.

Family

10/10

Exceptional

26 Apr 2026

Jennifer

It was clean and convenient. It was also quiet considering the proximity to the airport.

Self

10/10

Exceptional

26 Apr 2026

Arunas

Great

4/10

Poor

23 Apr 2026

Shaunalea

Sheets were covered in pubic hair & dirt on both queen beds. Requested new sheets that we had to change ourselves. Staff had an attitude when asked for new bedding.

Friends_and_family Family

10/10

Exceptional

22 Apr 2026

Mary Ann

Our room was very clean and nice. The staff were helpful and kind. Breakfast was a great selection of everything you could possibly want.

10/10

Exceptional

22 Apr 2026

Timothy

Clean comfortable room. Good breakfast. Plenty of parking. Would stay there again!

Family_with_children

10/10

Exceptional

19 Apr 2026

April

Clean room, comfortable bed

Self

10/10

Exceptional

18 Apr 2026

Steven

Helpful staff. Very clean room. Room is very functional for someone traveling for business

Self

10/10

Exceptional

16 Apr 2026

Rebecca

Nice place. Price was great. Only complaint is that a room right next to the lobby can be noisy

10/10

Exceptional

13 Apr 2026

Dedra

We like the Tru and always stay there in south portland

Family

10/10

Exceptional

12 Apr 2026

Saren

The bathroom was so freshly sanitized I could smell the cleaning chemicals, I love a clean bathroom! But the parking lot was almost always full, needs more room for guests. I also couldnt locate the free breakfast, it was unclear where it was served.

Partner

10/10

Exceptional

11 Apr 2026

Elise

We love the amenities and the staff are always super friendly. The breakfast is probably the best continental included ive seen, and use of the double tree next door completes the check list on amenities.

Partner

10/10

Exceptional

10 Apr 2026

Jeanne Marie

Clean room | Great Staff | Nice Laundry | Business-friendly

Family

10/10

Exceptional

09 Apr 2026

Robert

Overall this is a great place to stay. We stayed one night earlier in the week and one night later in the week as we were traveling for work. The first room we had was perfect, not a bad thing to say. The second room we got was not as nice. The second rooms flooring was loose with water seeping up between it (I assume this is from mopping). It was not dirty, but you could not walk around in socks or your feet would get wet. Overall, this property is great and I assume the flooring will be fixed soon which at that point I’d give this property a 10/10.

Business

10/10

Exceptional

05 Apr 2026

Chris

The staff is friendly and helpful. The hotel is modern and very clean. The room was spacious and bed is very comfortable (203) would stay again

10/10

Exceptional

04 Apr 2026

Douglas

H

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Jessica

The breakfast is great. Parking was packed that night.

8/10

Excellent

01 Apr 2026

Jeffrey

I really enjoy staying here. Not a fan of tje $50 incidental charge.

Self

10/10

Exceptional

28 Mar 2026

Alice

Great location. Pool table was a plus.

8/10

Excellent

27 Mar 2026

Al

When staying for more than 2 days, must request housekeeping to replenish your room towels if not they will not, learned by experience!!😢😟

Partner

10/10

Exceptional

27 Mar 2026

B.

We enjoyed our one night stay! Clean, comfy, good breakfast & we were so happy to receive a welcome gift bag with bottled waters & popcorn. Will definitely stay again & try out the pool they share wirh Double Tree next door!

Partner

10/10

Exceptional

23 Mar 2026

Shannon

The property was clean the staff friendly. There's no microwave in the room and the gym is really small.