Name: Long Creek Hotel by IHG
Address: 171 Philbrook Avenue, South Portland, 04106, US

6/10

Pleasant

25 Jul 2026

Christina

The hotel is in the process of updating the hallways which was fine. However, it’s the rooms that need a refresh, especially the bathrooms.

8/10

Excellent

25 Jul 2026

Sharon

We only stayed for one night. The staff was very pleasant and our room was very clean.

Family

4/10

Poor

25 Jul 2026

Benedetto

Building under remodeling. Hallways were a mess. Room are old and only cleaned every third day. Our room door had settled and very hard to latch bolt lock.

8/10

Excellent

22 Jul 2026

Shannon E

The woman at the front desk with the great afro was so amazing - you can tell she loves her job. The women cleaning the rooms in the morning also appeared to love their jobs. The hotel is under renovation - which also means the pool area - no bubbles in the hot tub, but still hot! The breakfast, however, was lacking. There were two boxed cereals, older oatmeal, bread, and apples. There must usually be more since there was syrup, a spot that said \"English muffins\", and room for more cereals, bagels, etc. The hotel will look great once renovations are finished; however, it really didn't detract from the hotel's comfort. The bed was great, the shower was hot, the bathroom was clean, the hot tub was hot, and the pool was not cold nor hot - a good temp.

6/10

Pleasant

20 Jul 2026

Paul

The place is ok for the price. “Breakfast@ was sad. A slight order through the halls. Maybe because of all the painting. Carpet in the room made my white socks filthy. Quiet area! Bed was ok. Close to highways. Again, you get what you pay for!

Self

4/10

Poor

19 Jul 2026

Irish Belle

Under renovation

Family_with_children

6/10

Pleasant

18 Jul 2026

Diane

Let’s start with what’s good: the front desk clerk was the nicest person I’ve ever met. She was so cheerful and calm even when several people in line ahead of us had problems or complaints. She deserves a better hotel to work at.

The room was fine. It definitely could have been cleaner. The floor needed to be vacuumed. The bathroom was nice and I liked how the toiletries were an actual name brand.

Other than that, there is not much to recommend this hotel.

The pool and hot tub were depressing. The water seemed clean but the space was not. Missing wall tiles, rest spots. And there was some ventilation system that was so deafeningly loud that I couldn’t stand it after about 3 minutes.

The included breakfast was sarcastically awful. Like they shouldn’t even bother. Then people wouldn’t be disappointed .

Partner

6/10

Pleasant

18 Jul 2026

Rob

They are the middle of renovations so I get it but the reason we booked this one was for the hot tub and the hot and pool were not available. Also no hot breakfast when there was supposed to be. We have stayed here before and it was way better. The staff however was fantastic.

Partner

6/10

Pleasant

17 Jul 2026

Karen

The extensive renovations underway explain the lower room rate (as compared to other hotels in the area). The room itself was ok, pretty basic and dated. We did not stay for the free breakfast as it really didn't offer much. The staff however were friendly, efficient and helpful.

Partner

4/10

Poor

15 Jul 2026

Sarah

We arrived to discover we couldn't have 2 rooms near each other. Checkin was over 20 minutes. My 12 year old son got locked into the bathroom immediately. Hotel is under construction and hotel is understaffed. My daughter used the pool on day 1 and it was dirty and then shut down for the remainder of our stay. The hotel didn't have soap available after the first day. Housekeeping rarely came. I had to request fresh towels often. There was garbage in the hallways on multiple occasions. Construction blocked our room's access a few times. Breakfast was very minimal and is not restocked at all. Cold breakfast is served most days. On Saturday, we received 1 hot breakfast but Sunday the chef didn't show up to work so cold breakfast was served again. Disappointing experience

Friends_and_family Family

8/10

Excellent

14 Jul 2026

Ronald

The staff was very kind the staff had to come and changed the bed and bedding didn't get changed for us prior us getting there

Partner

2/10

Poor

05 Jul 2026

DANIEL

We stayed at the Long Creek Hotel from July 2-4. We stayed in room 403. Upon arrival, checking in process was fine. The door to our room was broken and took alot of effort just to open and close. Door grinds as you push against it. The room was your typical setup, but was missing furniture and wall decorations. Bathroom had two switches for light and what I believe should have been for the steam exhaust, but that wasn't working.
The pillows were filthy and yellowed. For amenities, the pool room is atrocious. When you walk in, the room literally has the equivalent of an air raid siren constantly going. The sound made it unbearable to be in. Hot tub was broken. Bathroom in pool room was out-of-order. We were told by staff that was how it normally was, but should be advertised as such. Breakfast was as advertised, but from 6-10am, its literally first come, first serve. If you go at 9am, alot of items are not available.

One of the worst hotel experiences I've had.

Family_with_children

4/10

Poor

03 Jul 2026

rebecca

Our room was dirty, there were fake eyelashes attached to the night stand, we saw it the next morning. Our toilet kept running but we didn't notice until bed time. I had reserved a room w/ queen beds, noticed at night the beds were only full size but it was late. Tried to use the pool, the main reason I booked it but there was a horrible constant noise running in the pool and the tiles were broken, the hot tub would not get hot. The \"breakfast\" was cereal, oatmeal, or mini muffins. When we checked out, the host told us we had been placed in the wrong room that hadnt been updated yet and they werent supposed to use those rooms,but never offered any compensation. I had to leave so I called & asked for a manager, explained the mix up and asked what can be done. They offered me points to use there, I asked for a manager to call me & the host hung up on me. We wouldn't stay here again.

Family_with_children

10/10

Exceptional

03 Jul 2026

Eric

.

Partner

8/10

Excellent

30 Jun 2026

Heather

The breakfast is only a cold breakfast Monday - Friday. There is a great hot breakfast on Saturday and Sunday.
The hotel is being remodeled - part is great and parts are a little rough

Friends_and_family Family

2/10

Poor

29 Jun 2026

Trisha

This place was awful! I should have known when the flower pots out front were filled with water and trash! The ceiling in our room was literally falling off! The tracks on the closet were filthy, the toilet seat was dirty. The beds were so uncomfortable! The lobby printer wasn’t working and staff didn’t fix it, just said check back tomorrow morning; then said it was out of order in the morning! Our main reasons for staying there was a free breakfast and the pool. Breakfast consisted of yogurt, a few bagels and bread, overcooked oatmeal and canned fruit. The pool was the biggest disappointment. My kids were so excited for the pool.. that’s all I heard about the whole way there! The hot tub was filthy. The “air exchange/vent” was so loud we could barely hear each other talk. It sounded like a fire alarm. I went and talked with the front desk clerk and he informed me it was working as intended (even though you could hear it way down the hallway). My son was so disappointed we were just going to deal with the alarm, but the pool was absolutely frigid.. so we just gave up. Overall this was a horrible experience. We will never be going back.. my son made me promise :(

Friends_and_family Family

10/10

Exceptional

27 Jun 2026

Marcus Vinicios

Great

2/10

Poor

26 Jun 2026

Crystal

Our travel kharma ran out with this hotel!
Typically we have great luck picking hotes by picture, but this hotel was terrible!
Everything about it was run down, falling apart, rusting and dirty.
While the front desk attendant was very kind, it did not make up for the fact that everything just felt icky.
Lucky for us, when we called Expedia to let them know, the hotel agreed to refund our stay, making it more affordable to go to a different hotel.

Family_with_children

2/10

Poor

21 Jun 2026

Sarah

Hot tub not hot and bubbler didn't work. Pool room had about 3 chairs, no tables, had a high pitched squeal/mechanical whine that drove one to insanity, pool room restroom out of order, rusty and dirty. Extremely disappointing that after after enjoying walking in Portland, state parks and waterfront are the main reasons for tourism, there was not a hot tub for the body to recover. Back patio was dirty and we had to chase RATS away!!!! Advertised as 2 queen room, actually 2 full beds with queen head boards. Empty, large space in the room where table and chair likely would be but no longer exist. Shower curtain not fastened so curved rod hung low. Gravity works on a curved rod hanging low so shower curtain fell to center, resulting in about 2 feet of curtain blocking water, and flooding of the rest of the bathroom. Main floor PUBLIC bathroom lock was not working and a sign was payed to this effect with the recommendation to \"knock before entering\". Staff used a leaf blower to blow pine needles out of the parking lot next to the back patio while we were sitting there and blew grass, dirt, and dust into our food and drinks. Also made it impossible to converse and relax with the noise. Glass shattered at door entrance and exit. While the staff were helpful and friendly, the breakfast was good, I would NOT recommend staying here.

Family

4/10

Poor

18 Jun 2026

Ashlee

They were in the middle of construction which was loud and messy. We chose this one just for the hot tub and the jets weren’t working. Won’t stay again.

Family_with_children

10/10

Exceptional

15 Jun 2026

Dipika

Convenient location and friendly staff. Rooms were clean and spacious.

Family_with_children

2/10

Poor

14 Jun 2026

Jordon

Hot tub broken, broken and rusted tile all over pools area! Advertised 2 queen beds but were doubles

Family_with_children

6/10

Pleasant

03 Jun 2026

Stacy

The hot tub was broken. No bubbles the first night but was at least hot. The second day it wasn’t hot and still had no bubbles. The pool area has an obnoxiously loud buzzing noise that management said was “normal”. They’re doing renovations so I hope after that they address the pool and hot tub issues an we’d probably be willing to stay here again. Staff was great it was went their fault at all

Partner

2/10

Poor

03 Jun 2026

Kirsten

Stayed for a quick overnight near the airport. The desk staff when I first arrived was helpful and kind. The room was dingy but ok, smelled a little weird but tolerable for a short stay.

At 3am, the fire alarm started chirping loudly every 90 seconds. I called the front desk and they told me that the hotel did not have any maintenance staff and that it could not be fixed. We had to pack up all of our belongings at 3:30am, go down to the front desk, check out of our current room and into a new room.

The room was on the first floor, smelled strongly of feet, and the sound from the staff in the lobby was loud enough that it felt like people were in our room with us. We ended up checking out at 5:30am and the front desk staff told us that she could not give us a refund because we had technically spent the night in the facility.

We were too tired to argue with the front desk clerk after getting so little sleep, and when I followed up with the business afterwards, I got no response.

Friends_and_family Friends

6/10

Pleasant

02 Jun 2026

Rebecca

I stayed her with my adult daughter, and the night staff person was so nice and informative, the day staff person was nice but did not seem to attend to some things as well. The hotel is in the middle of a renovation, and some things clearly needed updating, so I hope they are all updated for the switch to a Holiday Inn. We would stay here again.

Friends

2/10

Poor

02 Jun 2026

Darrell

It was for My Daughter‘s graduation and it was terrible. I’ll never go there again.

Partner

6/10

Pleasant

01 Jun 2026

John

in the process of remodeling that was going along way too slow. the pool filter was screaming all weekend it will not last much longer.

6/10

Pleasant

31 May 2026

Leela

It was good place to stay. Breakfast is pretty limited and the hotel is going through the renovation.

Business

6/10

Pleasant

31 May 2026

Arlen

Staff was very friendly. Breakfast had a good amount of options. Located walking distance from the mall.

Family

10/10

Exceptional

31 May 2026

Deborah

The staff was especially efficient and helpful!

Friends_and_family Family

10/10

Exceptional

30 May 2026

myrta

Hotel was cleaned; staff was helpful. Breakfast could be improved.

Self

6/10

Pleasant

27 May 2026

Rob

The staff were super nice and helpful, but my key cards kept malfunctioning, and i made sure to keep them from my wallet and phone…plus the breakfast options were meager but a cost effective place to stay!

Self

4/10

Poor

23 May 2026

Paul

Hot tub out of order and excessively loud mechanical noise in pool area. A notice of this would be nice.

Family

2/10

Poor

21 May 2026

Tiffany

Don’t even THINK about asking to check in early. Staff laughed in my face. The room smelled heavily of mildew from the AC and disinfectant chemicals. Pay the extra and go somewhere else.

Self

10/10

Exceptional

18 May 2026

Denys

We absolutely loved this hotel! The staff was incredibly attentive, caring, and pleasant — you can truly feel the genuine hospitality.

Special thanks for the breakfasts: everything was delicious and varied, with fresh hot coffee always available. And the cookies at the reception were simply amazing, especially knowing they are homemade by one of the hotel employees ❤️

The hotel was perfectly clean, with crisp white bed linens and everything needed for a comfortable stay. The location is also wonderful: it feels like you are surrounded by nature and forest, yet stores, gas stations, convenient roads, and parking are all nearby.

A very warm and welcoming place that we would love to return to.

Family_with_children

8/10

Excellent

16 May 2026

Kelly

The property had signs up for a remodel, which it needs. Front desk service was okay. The breakfast was okay. The room was clean.

8/10

Excellent

16 May 2026

Linda

Upon arrival host was informative and fun to talk with. Room was clean.

6/10

Pleasant

14 May 2026

Connie

Nope

Family

10/10

Exceptional

13 May 2026

Rusty

Everything made easy

Self

2/10

Poor

12 May 2026

Caroline

We booked a 2 queen beds room and we got a 2 twin beds room. When we asked the person at the front desk he said he didn’t care and wouldn’t do anything. We asked him to call the manager and he said no. When we insisted he asked us to go back to our room or he would call the police. He even ran away in the back room to avoid us… so basically we paid for something we don’t have and we were treated very badly for asking what we paid for.
The sheets were clean except but smelling like wet dog. The tv was gross with food (?) on it. The bathtub plug is not staying open and the toilet cover seat is broken and doesn’t stay in place. There were hairs on the bath walls and the panel under the sink was gross as well.
The swimming pool area was rotten and rusty. The hot tub was not working and dirty.
Won’t come back again and really avoid this hotel. Probably the worst I have ever been in.

Family_with_children

4/10

Poor

12 May 2026

Azariel

The staff was very nice and the location was convenient. However, the room was not cleaned well. The sheets and pillows were stained and had an old musty smell. The toilet also was not cleaned properly. Even the hallways had a musty smell.

10/10

Exceptional

12 May 2026

Cheyenne

The price was good when I book the room.

Self

8/10

Excellent

10 May 2026

Benjamin

The breakfast could have been better. Other than that, everything was fine.

Self

4/10

Poor

10 May 2026

Matthew

The hot tub was broken, the whole pool area was green with mold or slime

Family_with_children

4/10

Poor

07 May 2026

Jorika

The room was fine, bed good and comfy, pretty standard. But the hot tub wasn’t functioning, the highway noise was enough to bother us, and the breakfast was pitiful. It was bagels, bread, packaged cereal, tiny muffins, and hot oatmeal. That’s it. No fresh fruit, yogurt or hard boiled eggs. There were hot plates on the counter but nothing in them. They might be better on the weekends, but we won’t be back.

Partner

6/10

Pleasant

05 May 2026

Grace

Staff was friendly, beds were comfy, breakfast had minimal items/not well-run. Work out room was very hot

Friends

8/10

Excellent

03 May 2026

Belinda

Front desk guy was amazing! Very helpful. They are supposed to be getting a whole renovation soon. Excited to see next time we visit what the remodel looks like

Partner

2/10

Poor

30 Apr 2026

Ruth

The room was clean. There was no breakfast, and the pool was not functioning during our stay.

Family_with_children

2/10

Poor

29 Apr 2026

melissa

This was a big disappointment. I’ve stayed here multiple times over the last decade. It use to be a nice place to stay. However right now it’s really gone downhill big time.

Friends_and_family Friends

2/10

Poor

28 Apr 2026

Amanda

Hotel itself left a lot to be desired. Staff was nice but pool and hottub were run down and disgusting. Rust, algae and black mold everywhere. Wouldn’t let my kids swim and left within an hour of checkin and got a new hotel.

Family_with_children

4/10

Poor

27 Apr 2026

Colleen

Proper.
Ty is under renovations, front desk.Staff did not tell me at check-in that they're pooling.Hot tub was closed down and then gave me a hard time.Because I wanted to cancel my reservation and get my money back

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Alexandre

Les chambres sont biens, le staff est gentil. Le déjeuner très basic et le spa ne fonctionne pas.

Self

2/10

Poor

27 Apr 2026

Johnny

Hotel has mold everywhere in the bathrooms by the pool and hot tub walls torn apart black mold everywhere hot tub has no jets and the pool is ice cold no heat it’s broken as well many guest complaining at the front desk it is very disgusting I’ve need made a bad review like this one but that was a terrible stay should not be able to rent rooms like this and when I complained I was told to cancel but I wouldn’t get a refund

Pet

8/10

Excellent

27 Apr 2026

Michael

The room was very nice and the staff was really friendly and helpful. The hotel is in the process of improvements.

Family

4/10

Poor

26 Apr 2026

Samuel

Had to switch rooms because the smell was so bad. Everything broken or taped together. Great staff. Overall this place is a dump and gross, trust me. They also have started a remodel so lots of torn up flooring and wet paint. Don’t stay here, at least until the remodel is complete. Location is great.

Family_with_children

8/10

Excellent

24 Apr 2026

DIERDRE

They are currently upgrading carpets, so 3 floors were closed. The breakfast was really lame. No hot food at all, not even waffles. One kind of mini Muffin, bagels, some fruit, yogurt, oatmeal and cereal. It was terrible. I was disappointed. Hot tub and pool water were clean . Hot tub bubbles did not work. It seems in the off season they let things go. You may want to check with them before booking.

Friends_and_family Family

10/10

Exceptional

20 Apr 2026

Desiree

Very clean room, the staff were incredibly polite, and the free breakfast was a good variety. Would stay again as it was conveniently located off the highway.

Friends_and_family Friends

8/10

Excellent

13 Apr 2026

Judith

I left before breakfast. The person at the desk wasn’t very pleasant or welcoming. Overall for the price it was a good value. I stayed to get an early delivery to the airport.

Self

6/10

Pleasant

12 Apr 2026

Nicole

Hotel was old but clean, beds were advertised as Queen but were Full so too small. The pool and hot tub were closed without notice. Breakfast was fine but nothing special. Staff was nice. Budget hotel with no amenities in a convenient location.

Friends_and_family Family

10/10

Exceptional

09 Apr 2026

Daniel

Room was fine Staff was nice

Friends

10/10

Exceptional

05 Apr 2026

darlene

Big improvement with the breakfast variety

10/10

Exceptional

05 Apr 2026

Mary

Clean room, friendly staff

Friends_and_family Family

8/10

Excellent

03 Apr 2026

Carrole-Anne

Great other then pool and hot tub down

10/10

Exceptional

01 Apr 2026

Rachel

Very clean room, nice hotel overall. Property is close to the mall area, which is great, but it feels secluded and is quiet. So far, my favorite hotel in this area.

2/10

Poor

31 Mar 2026

Jasmine

Appalling. My five your old got a needle stuck from a broken off needle sticking out the if the carpet in our room. CT dr

4/10

Poor

31 Mar 2026

Rhonda

Hot tub wasn't working and not warm. Breakfast was missing many items that they should have.

Family

8/10

Excellent

29 Mar 2026

Kaylee

the pool and hot tub were down

2/10

Poor

28 Mar 2026

Deidra-Jean

Their pool and hot tub were shut down which was the whole reason we booked this trip. Very disappointing.

Family_with_children

8/10

Excellent

28 Mar 2026

Ty

The two choices that made me pick you hotel was the breakfast and the hot tub. I was disappointed with both. The breakfast was not desirable for me as I do not eat a lot of bread, so the options were not good. The jets on the hot tub were not working but the sign said that one could sit in the hot water. I changed to do that and the water was ice cold. Having said all this, I like the facility. Obviously, it is undergoing a renovation which I was fine with. Were the two above situations were addressed; I would gladly stay there again. I loved the room.

Self

2/10

Poor

24 Mar 2026

Rachele

Won’t return sludge in our bathroom. We had to use our towels over again because there was none! And house keeping had not come yet. We are talking 8 in the morning at this point!!

Friends_and_family Family

6/10

Pleasant

24 Mar 2026

Travis

We did not use or see the laundry facilities. There were many areas under some type of repair, including loose floor tiles and carpeting. The pool/hot-tub area was pretty beat down and not functioning properly, the changing/restroom was out of order also so there was no privacy in changing or removing clothing, so you either had to scurry through the entire hotel in swimwear or hope you didn’t offend anyone by stripping off in the corner. The chirping fire alarms in our suite in the middle of the night and in other rooms down the hall made it very difficult to have gotten a decent nights sleep during our stay. Along with the multiple random people attempting to enter our suite during the entire stay made it a bit concerning.

Partner

2/10

Poor

21 Mar 2026

Lorie

Property looked rundown bedding was yellowed and stained. Hot tub was not working just standing hot water in it I was told. When I expressed my concerns at the front desk and asked if there was something they could do give me a partial refund or a full refund I was told it was up to Expedia. I chatted back-and-forth with an agent from Expedia. They said the property could make an allowance and charge a penalty and let us out of the hotel rooms. The young gentleman behind the desk told me that Expedia was lying so the two of us just packed up and left and got another hotel.

Family

6/10

Pleasant

21 Mar 2026

Earl

This property has been doing updates however not much has changed in the last 6 months. In the meantime the hot tub lost it jets, bathroom was out of order, pre shower dripping on the pool deck and no lighting.

Family_with_children

6/10

Pleasant

21 Mar 2026

Eric

Hotel is in need of a total update. We have stayed here several times and this February the hotel was on it's last leg. Hot Tub didn't bubble, breakfast was horrible, pipes got clogged was told there was no plunger anywhere in hotel. Was not happy at all

Partner

10/10

Exceptional

19 Mar 2026

Loretta

Great area, close to shopping.

Family

10/10

Exceptional

16 Mar 2026

Anahi

Always a great time at this location. Great breakfast and wonderful staff

Family_with_children

4/10

Poor

15 Mar 2026

Jaime

Have stayed here many times over the years and the building is still undergoing renovations even under new ownership. The pool area is very dark and poorly lit and the hot tub has no apparent working filtration system as the water is hot but the jets and bubbles do not work as well as having only one small light in the dark corner area. The pool bathroom is out of order. The hallway floors are need of vaccuuming and cleaning. As for our room unfortunately it is very poorly lit and we had to use the window as a source of light. The lamps had burnt out lightbulbs and the bathroom light/fan fixture did not work. More seating in the room or a chair other than the desk chair would be ideal. The staff is friendly and helpful and location is good but the building could sure use some TLC.

Friends_and_family Family

10/10

Exceptional

12 Mar 2026

Kyle

Hotel was in great shape. Pool & hot tub were perfect. Decent but dull breakfast. Only complaint was another guest or employee that was constantly in the lobby was allowed to bum cigarettes off mÿ son every time he went through

10/10

Exceptional

10 Mar 2026

Sarah

Room was clean, staff was super friendly and helpful, breakfast was amazing!!! Will definitely stay again in the future

4/10

Poor

07 Mar 2026

Corinne

When checking in and throughout our stay the staff were VERY nice. The condition of the pool room is not thay great, the elevator was loud, they might have been in the middle of some construction but there wasn't any signs indicating so. I asked for another towel as we had 2 in our room, and there was none in the pool area, and we were a party of 3, and they did not have any at the front desk. I knew for the price I paid it wasn't going to be a great place, but I was less than impressed.

Family_with_children

6/10

Pleasant

04 Mar 2026

Jenny

I really feel terrible making this review because the staff is really great-particularly front desk. I did have to switch rooms the first night because of bad room conditions. Lots of dust, musty smell, and a large red stain on the carpeting. The thermostat came off the wall when I tried to adjust it for warmth and there was a large hole behind it. Overall the next room was OK, but again another mystery stain on the carpet. I ended up buying some Clorox wipes to wipe things down myself. I dealt with it for the lovely staff, the location, and the lack of availability at other places nearby with comparable prices. I know they have recently had a switch in ownership and will be happy to visit again when some TLC has been given to the space.

2/10

Poor

27 Feb 2026

Stacy

Hotel was dirty! Crack pipe left in the stairwell in a step! I called in advance to make sure that the pill and hot tub was working..asked again at check in. I was assured that they definitely were. The hot tub was just that a hot tub ..jets were not working. The pool was milky looking and dirty! I always strip down the beds before I leave. Took off pillow case and there was blood on the pillow! .. Gross

Friends_and_family Family

6/10

Pleasant

26 Feb 2026

Alexander

Suprisingly neat, didn't smell bad, fairly clean, would stay here again

6/10

Pleasant

23 Feb 2026

Alyssa

The room was in good condition. It was a little outdated in the pool and hot tub area. Could definitely use some cleaning and maybe some more chairs to sit if you’re not swimming and watching children.

6/10

Pleasant

22 Feb 2026

Lee

Purposely booked this hotel so kids could use pool. Pool wasn’t open all weekend . They were very disappointed.

10/10

Exceptional

22 Feb 2026

Makayla

The rooms were pretty bare bones no other “seating” other than a computer chair but it was clean and in order. Definitely a no frill kind of place but not terrible. Stefan at the front desk was amazing, bring your own pool towels (or bath towels if it’s more then one person, rooms are only stocked with towels enough for one person) cheap, clean and a place to sleep. They are doing renovations so it might be better down the road

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Tina

The beds were harder then we liked but staff was friendly and the rooms were clean

Partner

8/10

Excellent

21 Feb 2026

George

The Long Creek Hotel is a good place to stay. It is close to the Maine Mall and also South Portland. It used to be a Hampton Inn and is being remodeled into a Hilton. Clean rooms, a pool, an exercise room, and a friendly staff. The hotel is being updated and in some places is a little threadbare. Nice staff, decent self service breakfast, and close to things. Reasonable winter rates. A good place to stay.

Self

10/10

Exceptional

20 Feb 2026

Edith

Amazing staff, not just the front desk. Housekeeping friendly and courteous. I will be back.

Friends_and_family Family

4/10

Poor

17 Feb 2026

Maryanne

Grubby sums it up. Room and beds did'nt have a clean feel. Guests on our floor were noisy past quiet hours late into the night. Paper thin walls...heard very embarrassing thongs from the room next door things my 8yr old child shouldn't be hearing. Pool and pool room was gross (not clean), hallways and floors dirty. Tacks and tape holding on to peeling wallpaper all over the hotel. Breakfast was mediocre, eggs tasted like powder. Perhaps the hotel should finish their renovations before having guests. I won't be back to this particular establishment.

Family_with_children

8/10

Excellent

15 Feb 2026

John

Privacy

Leisure Partner

10/10

Exceptional

15 Feb 2026

Jaime

Great stay, friendly staff.

Leisure Partner

2/10

Poor

11 Feb 2026

Danielle

The pool and hot tub were not working, the fire alarm went off, no one came to check to see if we were evacuated, the fire department came and still no one said anything to anyone, staff were outside without a care in the world.

Leisure Partner

8/10

Excellent

09 Feb 2026

Brandy

The hotel is under renovation, but suited our needs for a one-night stay. Location is excellent, quick access to the mall, jetport, and interstate. The breakfast was lacking, but there was coffee & toast. We rented a King Suite and found it acceptable. The pool area is being renovated but we were able to swim & the water was warm. The staff is extremely pleasant & welcoming. The hotel has nice potential & they are working on it!

Business Partner

10/10

Exceptional

07 Feb 2026

Alicia

Clean rooms, cozy. Wonderful friendly staff.

Leisure Family_with_children

8/10

Excellent

01 Feb 2026

Joleen

Room was clean, bed was large and comfortable, staff was friendly. Sadly however, The pool and hot tub were closed.

Partner

10/10

Exceptional

01 Feb 2026

Jennifer

Clean room and Priscilla at the front desk is very friendly and personable!

4/10

Poor

01 Feb 2026

Meryl

The beautiful pool, which was promptly shown by the hotel, on the app, was closed and not working. The room was not updated at all, Bed uncomfortable. Carpet old. You get what you pay for. $65 looked really good. The pictures on the website made it look pristine, which it was not.

10/10

Exceptional

30 Jan 2026

Catherine

Clean room, comfortable beds, pet friendly, and very professional and personable staff. Extended my stay for another night

6/10

Pleasant

29 Jan 2026

Taylor

Avoid room 101 if you value a good nights sleep. It’s across from a door that says “staff” and the door is constantly slamming all night. There was only cereal and coffee for breakfast. Other than that it was clean

Business_and_leisure