Name: Aloft Portland Downtown Waterfront ME
Address: 379 Commercial Street, Portland, 04101, US

10/10

Exceptional

14 Jul 2026

frank

Great place.

10/10

Exceptional

13 Jul 2026

Andrea

We stayed at the Aloft in downtown Portland for two nights. It was a fantastic experience. The staff was helpful and it was a great location.

Partner

10/10

Exceptional

12 Jul 2026

Thomas

Fantastic location in downtown Portland. Very useful, secure, and easy parking that is well worth the extra money.

10/10

Exceptional

08 Jul 2026

Brian

Great location and amazing staff!

Friends_and_family Family

6/10

Pleasant

07 Jul 2026

Kenneth

Not my style but clean

Partner

10/10

Exceptional

23 Jun 2026

Keighlan

Had a wonderful stay! They had just experienced a flood so not everything was available but they were very accommodating and kind!

Partner

10/10

Exceptional

22 Jun 2026

David

We were in town to see Wilco at Thompson’s Point. We were pleasantly surprised to learn that the hotel had a free shuttle service to any destination within 5 miles, including the music venue! The driver, Elton, was also a Wilco fan and drove us to and from the venue. We are from the Plains so we do not know Portland at all. This service made a huge positive difference in our stay!

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Kristin

The location was awesome! The games and pool table in the lobby were perfect for my teenager kids so they could stay up later and have fun. The parking was a bit odd, especially since you had to pay for it;)

Family_with_children

6/10

Pleasant

19 Jun 2026

Jamie

There are no doors to the bathroom. The only privacy is a thin plastic 3/4 wall. There was zero privacy.

Friends

6/10

Pleasant

17 Jun 2026

Karen

The lobby had a flood and they had fans blowing constantly so could not sit in the lobby at all, the bar was closed. Disappointing especially since the room did not have a desk so my husband had to go to another hotel lobby to do his work.
The TV internet kept going out.
The view was nice the room was nice. Unfortunatly the flood was not their fault but we were not offered anything...

Friends_and_family Family

8/10

Excellent

15 Jun 2026

Nicole

The hotel did a great job of keeping the place clean and the staff were friendly and helpful.

Family_with_children

10/10

Exceptional

10 Jun 2026

Michael

Convenient to the waterfront and restaurants. Parking was expensive but it was everywhere downtown. Overall very happy with the stay.

Partner

10/10

Exceptional

10 Jun 2026

Ruben

This place is nice.

Partner

10/10

Exceptional

09 Jun 2026

David

The whole team were brilliant, but Gary was absolutely exceptional. His attention to detail and making sure every aspect of me and my partners trip was incredible. From local recommendations to helping us out with everyday bits like travel etc, he was brilliant! Give this man a raise!

Partner

10/10

Exceptional

02 Jun 2026

Brian

The staff was helpful. The rooms are nice.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Jonah

Loved the price, location, and room. The bar and parking option could use an upgrade

Partner

10/10

Exceptional

31 May 2026

Joseph

Front desk staff checking in and out amazing great energy..! Location is great walking distance. Parking is limited so you get a spot in garage if you don’t have to move don’t move. Lost my spot 2nd day there and front desk staff was very accommodating

Partner

8/10

Excellent

31 May 2026

Angeline

Mark the driver and Crystal went above and beyond to help us during our 4 day stay. Chris, the weekday bartender, was engaging without being too chatty and gave us a personally recommended guide to Portland sites and restaurants that was spot on every time.
The scent in the lobby was overpowering. My husband liked it. I found it offensive.

Family

10/10

Exceptional

30 May 2026

Michael

Great place to stay!

Partner

10/10

Exceptional

28 May 2026

Tracy

Amazing can use shuttle instead of ubering

Self

10/10

Exceptional

28 May 2026

Jacqueline

Always spotless, and the staff go above and beyond. Love that they have a shuttle to bring you anywhere you want to go, and then come back and get you. Shuttle drivers Mark and Elton are awesome! The front desk staff a so accommodating, and Chris at the bar is the best!

Self

8/10

Excellent

22 May 2026

nancy

Cell service/internet issues in the room

Friends

10/10

Exceptional

22 May 2026

Stephen

The bar was assume & the rooftop driver was fantastic

Partner

10/10

Exceptional

17 May 2026

Frank

Great location right by the water nearby shops.

Business Friends

10/10

Exceptional

14 May 2026

Janie

Shuttle service was great. Made it easy to go to dinner and with cost of parking it was a great thing to have available.

10/10

Exceptional

13 May 2026

Josh

Staff were great! Convenient location.

Partner

8/10

Excellent

11 May 2026

Mary

I had an excellent stay at the aloft in Portland. The staff were very helpful in helping to arrange complimentary transportation within 5 miles of the hotel. The day driver Elton dropped us off and came back to get us without complaint. The only issue I had was with the shower and bath gel, it wasn’t replaced and I ran out while taking my shower

Friends_and_family Family

10/10

Exceptional

10 May 2026

Howard

My room was clean, comfortable, and very quiet.

Self

10/10

Exceptional

06 May 2026

Elizabeth

Only downside was it was mainly street parking in my experience

10/10

Exceptional

04 May 2026

Daniel

We enjoyed our stay at Aloft Portland Maine. The staff was very friendly and accomodating, and really loved our dog Enzo. Wonderful hotel.

Pet

10/10

Exceptional

03 May 2026

Ababa

Great staff! Clean hotel, certainly staying again!

Partner

8/10

Excellent

26 Apr 2026

Mya

Everything was clean staff was nice and the room was relaxing. Though i asked the maid for another roll of toilet paper and she said she’d bring it and never did. I also feel like they should’ve had a room service option. The convenience shop in the lobby was very expensive. Overall a nice place though.

Self

10/10

Exceptional

24 Apr 2026

Caseigh

Staff was friendly and gave recommendations for restaurants. Very clean property

Partner

8/10

Excellent

20 Apr 2026

Patti

Our stay at The Aloft was great. The beds are comfy. The coffee was good. My only issue is the shower stall being placed basically out in the open as if the bathroom designer forgot to add walls. Otherwise, we enjoyed our stay.

Friends

2/10

Poor

20 Apr 2026

Louis

We arrived at 2:15 (check in is 4), and were told about an hour your room would be ready. We were planning on going to lunch anyway. Returned around 3:30 and were told room was not ready. It would be ready soon. (No time given). It’s now after 4 and STILL no room. When we finally checked in, the room was on the 4th floor when I was told it would be 6th floor. The room we got had horrible views. Rooftops. Extremely disappointed as I am a Bonvoy member also.

10/10

Exceptional

17 Apr 2026

caitlin

Easy and friendly check in. Took my corgi Cosmo and he was over the moon to greet the staff. Hotel Parking was full when I arrived but they gave me a few other options and one was MUCH cheaper.

Pet

10/10

Exceptional

16 Apr 2026

Martin

Great hotel, amazing location and great staff

Business

6/10

Pleasant

16 Apr 2026

Hanberry

Parking will cost you 30 dollars just to keep in mind its not included in your stay. But the room was clean and your right on main street plenty of places to walk to

Self

8/10

Excellent

14 Apr 2026

Tiffany

Parking was very expensive, and the garage did not work properly. The property was clean, there were some things like a coffee maker and a small refrigerator in the room. Cleaning takes place every two days which was not ideal. Front desk staff all had different answers to questions asked.

10/10

Exceptional

09 Apr 2026

Amy

great

2/10

Poor

06 Apr 2026

Benoit

It has nothing to

10/10

Exceptional

06 Apr 2026

kate

A

10/10

Exceptional

05 Apr 2026

Ashley

The staff was wonderful and the bartender Chris has a great list of recommendations to check out in the area, and his service was excellent’

Self

10/10

Exceptional

04 Apr 2026

Ricardo

The facility is clean and very stylish. The staff were kind and supportive. The bartenders were all amazing. Overall a great place. My only negative is the breakfast. It's mainly microwaved to go items. So I would avoid eating there. There are some great breakfast places walking distance in the area. Portland is a great food place.

Self

10/10

Exceptional

02 Apr 2026

Jennifer

It was great. The parking was tricky but the front desk staff was helpful in getting us a space. We did get a knock on the door in the morning an hour before checkout which was unusual since we had do not disturb sign on the door.

Partner

10/10

Exceptional

01 Apr 2026

Scott

2nd time at the property. Love the location and staff. Havnt had any issues, and my son loves the gaming area.

Partner

10/10

Exceptional

30 Mar 2026

Stacey

Loved the modern rooms, and cleanliness. They were very dog friendly which I loved. The downstairs game lounge and bar was the cherry on top!

Pet

8/10

Excellent

29 Mar 2026

Peter

Atmosphere was great, staff was friendly and bar was fun. Only down for us was how noisy it was in the room - could hear everything outside the building and all around

Partner

10/10

Exceptional

24 Mar 2026

Jonathan

This property is in a very convenient location for all that downtown Portland has to offer.

10/10

Exceptional

23 Mar 2026

Sandra

Always clean and welcoming

Partner

10/10

Exceptional

20 Mar 2026

Vincent

Cool vibe, great location, friendly staff

Friends_and_family Family

2/10

Poor

20 Mar 2026

Gaby

disgusting. we got into our room with hairs on the sheets and dirty. We switched rooms and more hairs on the bed. when calling the desk they had housekeeping come and they were yelling at each other and threw the sheets on the floor- left and didn’t say anything then showed up later. The front desk said she was the manager then the real manager suddenly appeared 5 minutes later to apologize. The only thing we received were 2 drink cards

10/10

Exceptional

16 Mar 2026

megan

It was a nice hotel and the bar area was really cool.

Family

4/10

Poor

16 Mar 2026

Geoff

Want to stay somewhere really noisy? Where you can hear dogs barking in the hotel? Where you can hear ever jet toilet on the floor flush? Where you can hear the next-door tenants using their window blinds? Where the bathroom is literally in the bedroom? This is your place!

Partner

8/10

Excellent

16 Mar 2026

Tracey

Good location, helpful staff.

Partner

10/10

Exceptional

16 Mar 2026

Holly

We stayed in a really cool room with an amazing view of the water. The staff were friendly and the hotel was very clean!

Partner

10/10

Exceptional

15 Mar 2026

Charles

We loved this hotel! Definitely worth the stay!

10/10

Exceptional

09 Mar 2026

timothy

The staff was amazing and accommodating as always - Garret is a true find - give that man a raise!

Self

6/10

Pleasant

08 Mar 2026

Amanda

My only complaint is we were in room 202 and the game room must have been right below us. We were woken up both nights around midnight from the other patrons yelling/screaming. It sounded like it was right outside our window. I called the front desk to ask them to not yell so loud and i was told he could not do that. We were kept awake from the yelling. I dont want to be \"that person\" but you should be able to get a good night sleep when paying for a hotel room. Otherwise we had a great stay! We went to the bar on friday night for late night snacks and a couple drinks and everything was so good!

Friends

10/10

Exceptional

08 Mar 2026

Kimberley

We only stayed one night but had everything we needed. Beds were comfortable, everything was clean and new. Off-street parking was a huge bonus. We walked everywhere we wanted to go.

Family

10/10

Exceptional

08 Mar 2026

Rachel

Perfect location by the water. Extremely walkable and very clean/up to date facilities.

10/10

Exceptional

05 Mar 2026

Thomas

No ocean view

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

Jamie

It was a nice stay

10/10

Exceptional

02 Mar 2026

Forrest

Hotel is convenienly located and the staff is great! Garrett is an exceptional front desk associate, and can't say enough about how helpful he is.

10/10

Exceptional

01 Mar 2026

Nick

Room was great, exactly what we needed for a night out. The staff was very polite and welcoming. The bar was lovely.

Partner

6/10

Pleasant

28 Feb 2026

angela

Fine

6/10

Pleasant

28 Feb 2026

Amy

Room was unclean - there was a sock on the floor left behind by previous guests, there were sunflower seeds in the bedside table, and the floor was dirty.

Partner

10/10

Exceptional

25 Feb 2026

Lacey

The staff was super friendly on arrival and departing, the room was clean, neat, great city view, and it was a two minute walk to a great cappuccino at radial coffee. And I felt comfortable leaving my car in the parking garage.

Self

8/10

Excellent

25 Feb 2026

Frank

Very clean and comfortable.

Friends_and_family Family

8/10

Excellent

24 Feb 2026

Jodi

Clean room VERY comfortable beds & pillows! Walking distance to local shops, bars and eateries.

Partner

10/10

Exceptional

18 Feb 2026

Kacie

Spotless room, super comfortable bed! The only thing is that we reserved a room with “city view” and our view consisted of a long stone building as far left and right as we could see. Definitely needed to have curtains pulled at all times for privacy as people were sitting in their rooms straight out our window. I wish when reserving “city view” that it doesn’t mean looking straight into the neighboring hotel. This label should likely be removed unless it looks out the back or front of the hotel.

Partner

6/10

Pleasant

16 Feb 2026

Anthony

Not an enjoyable stay

Leisure Partner

6/10

Pleasant

16 Feb 2026

Anthony

The entire stay. First the front desk personnel spoke broken English I had to repeatedly ask them to repeat what they were saying. Second you showed a pool at hotel reason we chose to stay there. There was not one. Getting into the parking garage has a chore machine for gate froze up. First night we went to a show came back at 10 pm bartender was calling last call. Very irogant to customers. The bar says open til midnight. Second night bar was closed all together. Said to goto AC hotel show card to get in discount. There bar at aloft would have been nice no driving . Rooms are not very sound proof could hear every vac
Outside our room. Heard every person up stairs walking around or when they dropped something on floor. Checkout had a hard time getting out of garage had to call for help. Not the weekend I hoped for.

Partner

10/10

Exceptional

16 Feb 2026

Susan

Room was nice and clean. Bathroom had pumps in the shower with body wash, shampoo and conditioner. Loved that I could pay to park and just walk everywhere.

Leisure Partner

10/10

Exceptional

16 Feb 2026

Robert

Staff and facility excellent

Friends_and_family Family

10/10

Exceptional

16 Feb 2026

Joan

Staff and facility excellent.

Friends_and_family Family

10/10

Exceptional

14 Feb 2026

Caseigh

Clean room and the staff was friendly and could recommend places to eat or visit if you didn't want to get breakfast there.

Leisure Partner

10/10

Exceptional

14 Feb 2026

Courtney

Rooms are fabulous! The staff were great and the vibes were on point! 10/10 would stay again!

Leisure Partner

8/10

Excellent

10 Feb 2026

Elizabeth

The people who work at the front desk and the bar are wonderful -- very helpful and friendly.
There were two issues: a lot of noise from the room above us and the hot water doesn't get hot enough.

Leisure Pet

10/10

Exceptional

10 Feb 2026

Roderic

Clean comfortable room

10/10

Exceptional

02 Feb 2026

Maria

Great stay!

10/10

Exceptional

02 Feb 2026

Caroline

great stat overall!! everything was perfect

Leisure Friends

6/10

Pleasant

01 Feb 2026

Jimmy

Room and staff was great however the room smelled badly (mildewey) the ventilation was not working and room service isn’t provided unless you call and ask for it. Other than that, I’d probably stay again but ask for a well ventilated room.

Partner

10/10

Exceptional

01 Feb 2026

John

Quick and easy to check in. Clean rooms. Good food.

Business Pet

10/10

Exceptional

25 Jan 2026

Elizabeth

Wonderful staff. Great bed, pillows and sheets, and that’s coming from a snob!

Business Self

10/10

Exceptional

21 Jan 2026

Ruby

Very accommodating

10/10

Exceptional

21 Jan 2026

Sandra

.

10/10

Exceptional

20 Jan 2026

Samuel

The lobby bar has a pool table, Xbox, card and board games, plenty to do while having a drink before going out for the evening. Rooms are modern and comfortable. Walking distance to some of the best dinning in the country in the cozy and beautiful historic Old Port district of Portland, Maine.

Leisure Partner

10/10

Exceptional

17 Jan 2026

Adicel

Excellent

10/10

Exceptional

12 Jan 2026

JESSICA

clean

8/10

Excellent

11 Jan 2026

Michelle

My stay was nice overall. The lobby was clean upon arrival, even though there was a lot of salt outside the entrance. The room was spacious and very clean, which I really appreciated. The staff who assisted me with both check-in and check-out were great as well.

The only minor issue I experienced was at the snack bar. An item was labeled at $6, but when I went to the front desk to pay, I was charged over $8. When I asked about the price difference, the staff mentioned that the exact item wasn’t in their system yet, which is why they couldn’t ring it up correctly. I pointed out that the price was the same as the water, and they adjusted it afterward.

While it was resolved, I found it a bit concerning that I could have been overcharged for a simple drink if I hadn’t checked the price.

Leisure Self

10/10

Exceptional

02 Jan 2026

Francisco

Staff

10/10

Exceptional

01 Jan 2026

anne

Perfect location
Clean fun bright
Staff exceptionally helpful and friendly

Leisure Self

6/10

Pleasant

30 Dec 2025

Brianna

I didn’t like it. No parking available, no shuttle available and just bad service

Friends_and_family Friends

10/10

Exceptional

30 Dec 2025

Robyn

Room was clean and my teen boys enjoyed playing the X box in the lounge at night!

Leisure Family_with_children

10/10

Exceptional

29 Dec 2025

Jennifer

Excellent stay - the room was comfortable and the hotel had a great breakfast. The bartender Chris was amazing and shared his personal guide to area restaurants and activities and we tried and enjoyed many things from his list.

10/10

Exceptional

29 Dec 2025

Kimberly

Excellent

10/10

Exceptional

29 Dec 2025

Hoi Ning

Easy check-in, great room, some confusion over shuttle service, but overall pretty great! Perfect location -- close to restaurants and shops, but far enough away to be not be noisy!

Leisure Self

10/10

Exceptional

28 Dec 2025

Alexandra

Seamless stay and pet friendly. Will stay here again

Business_and_leisure Pet

2/10

Poor

27 Dec 2025

Alison

We were denied the room we had specially booked at this hotel for my birthday. I reached out to Expedia who offered a merely $10 back. I requested to be reimbursed for one of the two nights at $130 and was told they’d get back to me by now but haven’t heard anything. This was all via Expedia virtual chat.

Leisure Partner