Holiday Inn Portland by the Bay

6/10

Pleasant

07 May 2026

Becky

The king size bed in our room was like sleeping in a bowl. Everything ended up in the middle. The breakfast buffet was good, and the dinner was good as well. Their parking garage was under renovation, so they had us park in one of their satellite lots and charged us $20/day!

Friends_and_family Family

4/10

Poor

03 May 2026

Stephanie

Well, it was definitely an over priced hotel stay. The bathrooms in the rooms could definitely use some updates. The ceiling is very low in the bathrooms and had many peoples hairs stuck to the ceiling which was nasty. How the cleaners do not notice is disgraceful. The ceiling could be easily reached to clean it. The bottom of the tub was crumbling. No bags were in my trash cans when I arrived. I had to go ask for some. No apologies either.
Also, you would think with all the $ paid to stay there that it would include guest parking but nope, they charge you $20 a day to park at the hotel. It is ridiculous. If they have to valet park your car they keep your key and give you a hard time if you ask where your vehicle is. I needed my coat out of my car and it was an act of congress to use my own key or be told where my own car is. The location is sketchy. It is a good size city not at all like you imagine being near the ocean, all you smell is car exhaust.
I checked out the day before I was due to check out (4pm) but was told they would not really check me out until the following day (just so they could charge me more $). I asked for a receipt and was told they would easily email me one after they charge my card the next day, well I have called twice and still no receipt. Proper Hospitality is definitely lacking here at the Holiday Inn in Portland ME. I suggest looking elsewhere

Business

10/10

Exceptional

01 May 2026

Amanda

Room was very clean and comfortable. Pool was great. Breakfast was outstanding

Friends_and_family Family

6/10

Pleasant

01 May 2026

Abra

Nice staff, although they wouldn’t assist with a parking issue. Good location and free shuttle.

Family_with_children

10/10

Exceptional

30 Apr 2026

Sara

This hotel is good value for money. I had a nice room overlooking the bay. The breakfast is one of the better quality breakfasts and reasonably priced that I have had in a long time. I also ate in their restaurant and thee food was good. I would definitely make a point to stay again.

Self

8/10

Excellent

30 Apr 2026

Rodric

Good breakfast, nice gym and pool.

Partner

10/10

Exceptional

29 Apr 2026

John

We thought the breakfast was a free continental! Though It was still good !
The in diner was very good, but with the complimentary appetizers didn’t have any choice but the dumplings! Those were nasty and out side was a little to cook! Other than our stay we had a great time! The pool was great!

Partner

10/10

Exceptional

29 Apr 2026

Mark

The entire staff is nice, professional and knowledgeable of the area

Self

10/10

Exceptional

29 Apr 2026

John

The shuttle driver and the service they offered was great. They took us to dinner on the waterfront,then picked us up and took us to the State theater. They also picked us up after the show. The staff and breakfast buffet was awesome I'm just beware,they have cutback and breakfast was no longer free.that said it was delicious and well worth the price

10/10

Exceptional

28 Apr 2026

Shannin

😁

10/10

Exceptional

27 Apr 2026

Laken

The check in experience was lovely, very kind staff. Was able to park a trailer out back with ease since we were moving to an apartment the next day.

Family

10/10

Exceptional

25 Apr 2026

Rebecca

Staff was friendly. Would be nice if there was better signage for the gym/pool though.

Friends_and_family Family

8/10

Excellent

24 Apr 2026

Sandra

Overall stay was good. The clock alarm went off at 6 am. I never thought of checking to see if the alarm clock was set...just assumed it wasn't. Walking distance to Old Port and good restaurants. Beds/bedding was ok. Staff was friendly. I'd stay again.

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Judith

Everything about our stay, the room, the view, the food, the staff was perfect!

Friends_and_family Friends

10/10

Exceptional

23 Apr 2026

Sangki

Great stay!

Family_with_children

10/10

Exceptional

22 Apr 2026

JUAN

I recently stayed at the Holiday Inn by the bay in Portland Maine. It was an excellent experience and not terribly expensive for booking. I loved how the staff was able to upgrade my room just from checking in alone. Recommend anyone passing by to at least stay here just for the heck of it if you got time and money to spare.

Friends

8/10

Excellent

22 Apr 2026

Jennifer

Clean room. Excellent staff. One room key would not work.

Partner

8/10

Excellent

22 Apr 2026

Anastacia

Comfy beds! Clean and great breakfast buffet

Self

8/10

Excellent

21 Apr 2026

Bruce

Good location

10/10

Exceptional

21 Apr 2026

Philip S.

The staff really made the experience. Very friendly and extraordinarily helpful.

Self

10/10

Exceptional

21 Apr 2026

Michelle

Great place to stay! Pool was nice! Location is perfect!

Partner

2/10

Poor

20 Apr 2026

Karen

Will not stay again. Parking was not available on ground floor due to an issue that was not explained to me. Hotel had us park at lot next door that with horrible lighting, stairs only so not handicap accessible and no elevator for luggage, not connected to hotel requiring us to walk around the dumpster to get to the hotel door and after ice this morning, surface area and stairs were slippery and not treated AND the hotel charged us for the parking. I’ve stayed at this hotel on a number of occasions due to underground ground, will never stay here again. Parking was not accessible and unsafe. Completely unacceptable.

8/10

Excellent

20 Apr 2026

Christine

The room was clean, nothing fancy. They had a shuttle that would drop you downtown and pick you up it ran until midnight.

10/10

Exceptional

20 Apr 2026

Christopher

It was my wife and my anniversary. They went above and beyond making it special for us. Everything was clean and tip top shape. The staff was very friendly and helped with anything. We had the time of our lives

Partner

8/10

Excellent

20 Apr 2026

Kimberly

Overall, it was very nice. Quick, easy check in, free parking, staff was exceptional, nice pool. Our room had a few issues though. The refrigerator didn't work, which we didn't realize until we had put stuff in it that spoiled. Also, our shower didn't drain properly. We mentioned it to the front desk on a morning when we were going to be gone for several hours so someone could get in and fix it while we were gone. We got back 5.5 hours later in the day and it still had not been fixed.

Family

10/10

Exceptional

19 Apr 2026

Paula

Good overall value for location, price, amenities, and friendly staff.

Family

10/10

Exceptional

19 Apr 2026

Dana

Breakfast was worth it and very delicious and fresh, staff was friendly for breakfast,

8/10

Excellent

19 Apr 2026

Sue

Great customer service

Friends

10/10

Exceptional

19 Apr 2026

Thomas

The bar has an exceptional array of drinks, and the staff is fantastic. This is my favorite hotel in the area.

Friends

10/10

Exceptional

19 Apr 2026

Shane

Hotel is very close to Congress Street and walkable

Partner

8/10

Excellent

19 Apr 2026

Lena

Good location. Parking on site. $20 per day.

Partner

10/10

Exceptional

18 Apr 2026

Annie

We had a lovely stay. Pro - The room was clean and spacious, staff was very helpful and friendly. Buffet breakfast was so delicious and had a great variety. Con -parking garage stairs were in disrepair and closed for use, but signs still pointed to them to access hotel.

Partner

10/10

Exceptional

18 Apr 2026

Claudia

Great experience

Partner

10/10

Exceptional

18 Apr 2026

Christa

Had a great stay!

Partner

10/10

Exceptional

18 Apr 2026

Emily

Very friendly staff. Room was clean. Location very convenient.

10/10

Exceptional

17 Apr 2026

Victor

Fresh menu great omelette excellent service

6/10

Pleasant

16 Apr 2026

Christine

$20 for parking would have been acceptable if we parked in the garage, or at least if the door to the hotel from overflow parking was open. Having to lug everything down the street was too much.

10/10

Exceptional

15 Apr 2026

Mary Beth

Great location in the city. Updated facilities. Clean.

Self

10/10

Exceptional

15 Apr 2026

Michael

Great location. On a hill so that you can see the Bay from many rooms. Close walking distance to both the Old Port area and restaurants and venues on State Street. Spacious rooms. Only complaint was that the parking garage was completely full so we had to park in a hotel owned garage next door.

Partner

10/10

Exceptional

11 Apr 2026

Maria Katrina

We only stayed for a night but we had a wonderful stay at this hotel, and what truly made the experience stand out was the exceptional staff, Richard. When we asked him for a lunch recommendation, he suggested a fantastic local spot! His knowledge of the area and willingness to go the extra mile made us feel well taken care of throughout our stay. It’s rare to find such a perfect blend of professionalism and friendliness. I would absolutely return and highly recommend this hotel to anyone looking for not just comfort, but outstanding service as well.

6/10

Pleasant

05 Apr 2026

Brian

No continental breakfast, no happy hour, had to pay to park and rooms were loud.

Partner

10/10

Exceptional

03 Apr 2026

Melinda

Fantastic property. Great location, clean rooms, wonderful amenities and friendly staff. Would stay here again!

Partner

8/10

Excellent

03 Apr 2026

Kelly

Great stay. Staff were great and explained everything well. Over all great experience except hair in the tub

Partner

10/10

Exceptional

02 Apr 2026

Carol

Staff was very friendly. Breakfast was delicious. Plenty of options.

10/10

Exceptional

28 Mar 2026

Jesus

Yes

10/10

Exceptional

26 Mar 2026

Denise

Clean room, comfy bed, nice breakfast bar.

Partner

8/10

Excellent

26 Mar 2026

Fabian

Convenient location, friendly staff

Self

8/10

Excellent

26 Mar 2026

Amanda

Decent place usually at an okay price. Location is great but the property and rooms are showing wear and tear and age. Last time I stayed there, we had no water right before checkout.

Partner

6/10

Pleasant

24 Mar 2026

Cary

Upon arriving in a rainstorm Google Maps led us to an affiliated garage next to the hotel. There were signs to get to the lobby, but the stairway was chained off. After calling reception I was guided to the hotel basement but not without exposure to the rain. From the basement it was difficult to find the elevator. Signage throughout this process was misleading and inadequate....Also misleading were the hidden costs: parking $20/day; no complimentary breakfast items - we grabbed some coffee, 2 pastries, and 2 fruits for a cost of $37.50.

Partner

10/10

Exceptional

24 Mar 2026

Lupe

Clean staff were friendly

10/10

Exceptional

23 Mar 2026

Ronald

The staff was particularly good and friendly.

Self

10/10

Exceptional

23 Mar 2026

William

Staff was outstanding. food exceeded expectations, used courtesy van to get to and from concert. 9th floor room had great view of harbor with some big boats.

Partner

10/10

Exceptional

23 Mar 2026

Aaliyah

Loved it, everyone was so nice.

Friends

8/10

Excellent

22 Mar 2026

Carolyn

Excellent location when attending a show at Cross Arena.

Family_with_children

10/10

Exceptional

20 Mar 2026

Cynthia

Clean room. Helpful staff when room key did not work.

Self

8/10

Excellent

20 Mar 2026

Rebecca

There’s only one trash can in the room (including the bathroom) and there is no liner as part of their policy.

Partner

10/10

Exceptional

19 Mar 2026

Scott

Easy check in/out. Clean and comfortable.

Partner

10/10

Exceptional

17 Mar 2026

Nina

Great breakfast, real plants in the common areas. Free coffee for guests. Nice pool, gym, etc. Hotel employees were friendly and kind.

8/10

Excellent

15 Mar 2026

Amanda

Always a great place to stay. Could use a bit of an update but good for the price.

4/10

Poor

12 Mar 2026

Danielle

The overnight front desk worker was rude. Paying to park was not advertised on Expedia.

Partner

10/10

Exceptional

10 Mar 2026

Emmie

Great trip 100/10! Staff was friendly, amenities were great, and room was clean.

8/10

Excellent

09 Mar 2026

Matt

The hotel is great for short notice and is budget friendly. Close to the airport.

Partner

4/10

Poor

06 Mar 2026

Courtney

Proximity to event was great. Walking distance to many things. was excellent and the lobby was inviting. Big heated, clean pool. No hut tub to speak of. Cons - room was not very clean. The bedding and towels, and shower curtain were all stained with colorful sticky stuff like candy??? The lobby smelled of sewage for the last half of our stay.

Friends_and_family Family

10/10

Exceptional

03 Mar 2026

robert

Very nice-- people, facilities, location, room, cleanliness-- very good!

10/10

Exceptional

02 Mar 2026

Jordan

Richard at the front desk was awesome! Nice place to stay for a weekend, conveniently located and rooms were clean.

Self

10/10

Exceptional

01 Mar 2026

Mark

Great location, spotless room and the bar & restaurant were ideal for a tasty bite and a relaxing beverage before retiring for the night. The bed was really comfortable and parking was on-site and reasonable.

Family

10/10

Exceptional

01 Mar 2026

Jessie

The view was amazing and it’s super walkable. Staff was friendly and helpful and the breakfast was great and convenient.

Partner

10/10

Exceptional

25 Feb 2026

Cathy

Clean room, polite check in.

10/10

Exceptional

25 Feb 2026

Kathleen

Room and bathroom very clean, beds comfortable. Proximity to State Theater was what we were after and it was just right. Dinner and breakfast at the TOAST couldn't have been better-good drinks, delicious short ribs and fish chowder, friendly service, made to order omelets.

10/10

Exceptional

24 Feb 2026

Richard

Clean room and great staff.

Friends_and_family Friends

6/10

Pleasant

23 Feb 2026

George

1 the room wasn’t ready till after 4:30
2 when we get to the room it’s still being cleaned.
3 woke up at 9:30 am by house keeping wanting to clean the room
4 parking is a big problem being Handicapped it’s a lot of walking to the garage next door. I was not the only one with parking issues.
5 I’ll stop now

Partner

8/10

Excellent

23 Feb 2026

Kristen

Clean room

Friends_and_family Family

10/10

Exceptional

20 Feb 2026

Sarah

Staff was exceptional. Rooms were clean and comfortable. Amenities were great! Overall great experience!

8/10

Excellent

20 Feb 2026

George

Front desk staff was great. Liked the room and loved the view. Loved the shampoo and conditioner dispenser in the shower. The pool was great.

8/10

Excellent

20 Feb 2026

Halina

The room was clean. The staff was great. This is where I stay when I’m in Portland. I have a new restaurant which is nice. But the walls are a little thin when there’s rambunctious kids cross the hall.

Partner

10/10

Exceptional

19 Feb 2026

Mary-Elin

Just love your place!! Third time there. Clean. Great professional and courteous staff. My home away from home.

Self

10/10

Exceptional

17 Feb 2026

Jessica

Very clean, quiet, easy parking, nice location close to shops

Family_with_children

10/10

Exceptional

17 Feb 2026

Kelly

Room was beautiful, staff was amazing

Friends

10/10

Exceptional

16 Feb 2026

Mark

The rooms where spotless. The entire staff from the Front desk, shuttle driver, and housekeeping where so helpful and kind. I felt like I was staying with family. It helped that the hotel has a covered garage and parking was only $20. The recomendations for local and walkable restaurants were perfect. I will be back.

Business Self

10/10

Exceptional

15 Feb 2026

Marilyn

Lovely room, great breakfast

Leisure Family

8/10

Excellent

14 Feb 2026

Kenneth

The room was clean other than a couple of hairs on the sheets and where bathroom sink meets the granite there was a black ring .
The room wasn't worth the amount we paid for one night
The roasn't worth the ampunt we paid

Partner

10/10

Exceptional

14 Feb 2026

Heather

Perfect location for an event at Cross Arena. The restaurant and parking were ideal too.

10/10

Exceptional

14 Feb 2026

Robert

Great room. Best in hotel. Very clean. On site restaurant great for dinner and breakfast. Easy parking.

Partner

10/10

Exceptional

14 Feb 2026

MCayla

Staff was so very friendly, we got free appetizers for my girlfriend birthday. The weight staff was so calm and kind. Food was delicious at the restaurant downstairs. We had the room with the view and it didn't disappoint. The bed was very comfy and the tv was huge! 10/10 will be coming again!

Leisure Partner

6/10

Pleasant

14 Feb 2026

Mandie

When arriving in our room there was a strange smell. Upon opening the fridge we discovered food that had been there for a long time (from the smell of it).

10/10

Exceptional

12 Feb 2026

Gerhard

clean and well equipped

Business

6/10

Pleasant

08 Feb 2026

Cynthia

Check in took over a half hour. Breakfast was nice, but it would be nice to hear at check in that breakfast is NOT free. Parking was tight - it would be nice to have signage telling drivers about the garage next door.

Leisure Friends

10/10

Exceptional

04 Feb 2026

Courtney

The room was spotless and had a beautiful view of the bay! Richard at the front desk was very friendly.

Leisure Partner

10/10

Exceptional

04 Feb 2026

Robert

very friendly professional staff and clean room

Friends_and_family Family

2/10

Poor

01 Feb 2026

lorenzo

There was a serious commotion on our floor (11) during 1- 4am in which the Portland police department was involved in removing guests from the property. The noise and commotion was so loud that we did not get any sleep during that timeframe as it was occurring right next to our room (room 1114).

Partner

10/10

Exceptional

01 Feb 2026

Monique

Clean room. Great lounge. Excellent location

Partner

10/10

Exceptional

01 Feb 2026

shauna

Pool was cold

10/10

Exceptional

01 Feb 2026

Debra

Staff was helpful, room was clean, view or harbor was pretty

10/10

Exceptional

22 Jan 2026

Riley

Yes

2/10

Poor

20 Jan 2026

Shanna

Am I giving two stars because they open up the parking garage to the public for a hockey game so I literally had to drive around for 45 minutes to find a parking spot in the hotel that I was staying in

2/10

Poor

20 Jan 2026

Vicki

Arrived and room #1 very disgusting aa there was actually feces on the wall on the light switch and someone else's hair in the tub food all over the furniture so was put in a different room number two on the plus side no feces no food on the furniture but appliances tables that stand dirty and had to get cleaning wipes and gloves and clean it myself then got my special needs children which doesn't do well with any sudden changes so i waa so exhausted I just didn't have or feel that they could handle a 3rd room down finally well after midnight to only get a phone call at 1:00 a.m. from the front desk saying I had to move my vehicle or they were going to tow it 1:00 a.m. not any apology from management and no compensation done shame on you

Leisure Family_with_children

10/10

Exceptional

20 Jan 2026

cheryl

Location. We went to comedy show at State Theatre and was a 4 min. Walk. View from room was amazing for sunset, and the Breakfast was delicious!!

Partner

10/10

Exceptional

19 Jan 2026

Brendan

Room was very clean, bed was comfortable. Would stay here again.