The Marina Phuket Hotel

2/10

Poor

19 Feb 2026

Murat

Very bad experience

10/10

Exceptional

16 Feb 2026

Karan Singh

Loved it.

Leisure Family

8/10

Excellent

15 Feb 2026

Kulwinder

Clean, awesome staff, nice pool.
Nice rooms.

Terrible sleep, ridiculous amounts of road noise all night along. Might as well sleep on the street.

Leisure Friends

10/10

Exceptional

14 Feb 2026

David

Warm welcoming staff, clean room, buffet was great with good variety.

Leisure Family

4/10

Poor

12 Feb 2026

Sadie

Bed and pillows were uncomfortable. Our room was facing the busy road and was extremely noisy. Breakfast was nothing special.
However, location was

10/10

Exceptional

12 Feb 2026

Angela

The hotel is great! The staff is very nice. But wish it was closer to old town Phuket. The hotel is 15 minutes walking from the beach, through more local streets, not touristy until you get to the beach

8/10

Excellent

10 Feb 2026

Saba

Nice place to stay, central

6/10

Pleasant

03 Feb 2026

Andrew

I was on the third floor facing the street and it gets pretty loud at night.. staff are wonderful. Pool area is busy if not there early, but view is great.

Leisure Self

6/10

Pleasant

01 Feb 2026

Sylvie

The first room was in the front of the hotel. Terrible noise.
The second room had the aircone noise. The doors were so thin you could hear everything outside.
Sometimes the room wasnt clean. The hotel staff were amazing. Good breakfast and good location

Leisure Friends

10/10

Exceptional

28 Jan 2026

Gowry

Good experience. Very nice service

10/10

Exceptional

28 Jan 2026

Brandi

The staff was welcoming and responsive. The room was very clean. I love that I could borrow a towel for the beach instead of renting at other places. The breakfast had a lot of options. And the rooftop pool and bar has a beautiful view. I loved my stay here.

Self

4/10

Poor

25 Jan 2026

Menna

No amenities in the room the basic things like tooth brush and the whole experience wasnt good

10/10

Exceptional

23 Jan 2026

Jessie

Room was spacious and clean, grounds were nicely kept , roof top pool area was immaculate and staff was outstanding.

10/10

Exceptional

20 Jan 2026

Eoghan

The hotel was very clean, the location was great and the staff were so friendly and helpful.

Partner

6/10

Pleasant

16 Jan 2026

KIMBERLY

The bed was so hard and my room was street facing which means I heard a lot of loud music and scooters all night. I opted for the breakfast package with photographer and I got a waiter who took the worst pictures. At that point I just gave up! The pool area and location are the saving grace for this hotel.

10/10

Exceptional

14 Jan 2026

Marilyn Melinda

Hotel is simply amazing. Good breakfast options, excellent rooftop and bar menu and great location.

Leisure Self

10/10

Exceptional

02 Jan 2026

Eyglo

Great hotel, the best staff ever, really enjoyed the roof top area.

Partner

8/10

Excellent

28 Dec 2025

Rasheeda

Clean hotel in a very convenient location. Walking distance from the hustle bustle with lots of food options nearby

Leisure Friends

6/10

Pleasant

28 Dec 2025

Richard

+ves: Room was clean and comfortable, pool was stunning and plenty of loungers. Breakfast was good albeit most stuff ran out quickly, the staff were more than happy to restock once advised and the egg station was efficient and tasty.

-ves: The *noise*. Like most people I read the complaints about traffic noise and thought “there’s always background noise in cities, and I’ll wear ear plugs if needed”. Be warned that sleeping on the street would be quieter than the amplified noise in the room - it comes through the bathroom vents, and the windows block nothing out - it then gets louder at night when there’s no congestion as cars speed / rev their engines. Ear plugs barely reduce it, and you will be awake all night if you’re a sensitive sleeper. The back rooms also appear to face a pretty grim looking stream.

Pool staff - are inefficient and often made mistakes, ordering a drink often took ~5-10 minutes as only one person was taking orders. On our last day the manager sat sipping a drink on a bar stool while her staff were running around trying to serve customers. Drinks were good once served.

Leisure

6/10

Pleasant

10 Dec 2025

Remal

I wasn’t a fan of the breakfast, best part of the hotel is the staff and rooftop pool

8/10

Excellent

09 Dec 2025

Miranda

I was put in the wrong room at check out but it was corrected the following day. Room was clean and spacious. Very poor sound proofing though. If you’re a light sleeper I suggest brining ear plugs as all noise from the street can be heard. Overall a decent stay.

Leisure Self

6/10

Pleasant

07 Dec 2025

Emily

bed was hard and it was very noisy because of the busy road but over all it is pretty nice. The pool area was great. I did have a friend who ordered food to the pool from the restaurant and it arrived cold. The bathroom had a putrid smell and the shower went from very hot to very cold. unpleasant.

Leisure Partner

10/10

Exceptional

02 Dec 2025

Michael

Room was perfect. Staff were so friendly and helpful

8/10

Excellent

10 Nov 2025

ryan

Great

Leisure Family

10/10

Exceptional

27 Oct 2025

Ross Ian

So far so good, we highly recommend this hotel. The rooftop pool and bar is superb. The staff are amazing, I cannot let fault this property.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Selvarajah

We were there for 5 days it was really great

Partner

10/10

Exceptional

22 Sep 2025

Janice

Front the staff at the front desk, the staff in the restaurant , most of all Ms Sang who took very good care of me making sure I had everything I needed. I traveled alone but didn’t feel alone. As for the language barrier it was not bad. Thank you all. Bless

Leisure Self

8/10

Excellent

10 Sep 2025

Charanjot

Liked the rooftop pool. Nice view of city from top

Leisure Family

2/10

Poor

30 Aug 2025

Alicia

Hard beds with a very potent smell. If you’re sensitive to perfumes this will give you an instant headache. Off a very loud road as well so you can hear a lot of traffic.

Leisure Partner

10/10

Exceptional

29 Aug 2025

John

Very polite staff - accomodating, helpful and friendly. Great stay overall 🙏

Leisure Friends

10/10

Exceptional

27 Aug 2025

Casyova

It was close distance to everything.

10/10

Exceptional

15 Aug 2025

Emily

Had a really good pool! Cheap and nice drinks and food, walkable distance to everything

Leisure Partner

10/10

Exceptional

28 Jul 2025

Fynola

The location was amazing. Easy walking distance to food, entertainment, beach + easy transportation options. Great internet access. Amazing views of Patong Beach and the mountains. The rooftop pool was a major plus. If I had a complaint, the bed could be softer. It was rock hard for me.

Leisure Family

10/10

Exceptional

14 Jul 2025

Mohammad Burhan

Great experience. Friendly staff, amazing roof top pool and good breakfast buffet with many options!

10/10

Exceptional

08 Jul 2025

Hope

Great shuttle service and hospitality throughout our stay!

Leisure Friends

10/10

Exceptional

06 Jul 2025

Andrew

This property exceeded my expectations in every way. Friendly front office staff, excellent housekeeping, dining room staff and also roof top staff…
Would revisit again with no hesitation

Leisure Friends

6/10

Pleasant

30 Jun 2025

Kevin

The proximity to the beach

Leisure Partner

2/10

Poor

30 Jun 2025

Ameena

Five disgusting rooms

There are two issues here, poor maintenance and the lack of action once you speak to reception. To start we were given a room with an odd smell and brown water, we complained and were sent a maintenance worker who did nothing but run the water until it was slightly less brown and then say it was fixed… it was still brown. We then asked to move rooms and were taken to a room that was not yet cleaned with underwear left on the floor and body spray left, we were then taken to another room with the same odd smell and brown water and then we were kindly given an upgrade to the deluxe suite which had not been cleaned properly as the surfaces were sticky. Finally we moved to the room we ended up staying in, I have never moved rooms once before this. Our compensation? An “upgrade” to this room (issues below) and a fruit plate…

Now while we ended up staying in the room we asked for the toilet to be unblocked more than 5 times and as I leave today it remains blocked. The reason we had to ask so much was it seems no one responds to the receptions requests so they said someone would be there and they wouldn’t be. We had the same issue with our laundry which hadn’t arrived a day after they said it would. When we called they said “it’ll be at the room in five minutes”, far later my partner had to collect it himself downstairs to the surprise of the reception staff.

The room was fine but as past comments have said cleaning often had to be requested and chased up as did water refills.

Partner

10/10

Exceptional

27 Jun 2025

karely

Love this hotel, beautiful rooms, beautiful building, staff are amazingly nice and caring!

Friends_and_family Friends

10/10

Exceptional

19 Jun 2025

Sophie

Gorgeous hotel, friendly staff, stunning pool and bar/restaurant

Friends_and_family Friends

10/10

Exceptional

18 Jun 2025

dean

Lovely rooftop pool.best in patong as far as i know.clean rooms big flat screen tv big bed.

Self

6/10

Pleasant

14 Jun 2025

Sonya

Overall was good however the beds and pillows are very hard and uncomfortable!
The bathroom is very squishy and the reception staff pretended the eftpos machine was broken and always asking for cash dealing

Partner

6/10

Pleasant

13 Jun 2025

Chhavi

.

4/10

Poor

11 Jun 2025

Verified traveler

Overhyped property. Services worse than a 2 star hotel.

Leisure Family

2/10

Poor

07 Jun 2025

Habes

The shower leaked water into the bathroom, I was told at check in I can have a 1 hour extension grace period when checking out due to my flight being late, at checkout time, they did not honor that grace period extension. The manager was very rude. I would not recommend staying at this hotel.

Leisure Partner

8/10

Excellent

06 Jun 2025

Robert

Excellent hotel, and amazing staff, however, bathroom was small. Restaurant overcookcokked so of the items, but all arounf nice place.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Andrew

Staff were very friendly and helpful.

Friends_and_family Family

10/10

Exceptional

29 May 2025

Omar

Location is great for staying away from the busy downtown area. Rooms are quiet and great black out curtains. Pool has amazing sunset views. Food is always delicious

Partner

10/10

Exceptional

26 May 2025

Justice

Very nice property!

Leisure Self

10/10

Exceptional

20 May 2025

christopher

This is my 5th time staying here. I love it. Will be back soon

Leisure Self

10/10

Exceptional

20 May 2025

MICHELLE

Loved the hotel,just crossing the street was dangerous.

Partner

4/10

Poor

17 May 2025

Naushil

There was a water leak from air conditioner.
As a result night sleep was disturbed.
Staff were not emphatic about the situation.
We had to request a room change which was actioned in the morning after 9:00 am.staff did not bother about checking if we were happy with the experience or our concerns

Leisure Friends

10/10

Exceptional

16 May 2025

Jasmin

Nice clean hotel in phucket close to many night markets, restaurants, bars nice breakfast buffet highly recommended 👌

Leisure Family

10/10

Exceptional

13 May 2025

Mahek

Really amazing service and perfect location. Everything is walkable and lot of food spots near by

Leisure Friends

10/10

Exceptional

06 May 2025

Johnathon

Great breakfast selection and nice pool, quiet.

Leisure Self

10/10

Exceptional

06 May 2025

Kamalpreet

Very beautiful, will stay again

Partner

8/10

Excellent

06 May 2025

simone

The staff are welcoming and the food was great. The hotel is very clean

Leisure Self

10/10

Exceptional

25 Apr 2025

salem

Good

8/10

Excellent

24 Apr 2025

Clint

I mean rooftop pool and bar is always going to be a winner, view from the top was decent, not quite a Beach view but a good city view

Leisure Friends

8/10

Excellent

23 Apr 2025

Gary

Second time we've stayed here and enjoyed both visits. This visit was marred by air conditioning issues - kept breaking down but we did move rooms no worries. The only other issue was as a family unit we booked 52 night's accommodation and my brother was charged for two bottles of water on checkout which he swears he didn't drink. Considering the amount we spent on rooms and on food and drinks at the pool you would think they would have comped two lousy bottles of water, even if he did drink them. But apart from the issue with that one staff member, all the rest were amazing @

Leisure Family

6/10

Pleasant

22 Apr 2025

Russell

Noisy area of the city so if you want some peace and quietness that’s not the hotel.staff was helpful and nice but hotel doesn’t have much to offer

Leisure Partner

8/10

Excellent

21 Apr 2025

Jessica

Loved the property!

Rooms could have nicer decor and styling in my opinion but the rooftop pool and bar were stunning!

The staff were also amazing and friendly!

Leisure Partner

10/10

Exceptional

18 Apr 2025

Jonathan

Good stay

Leisure Self

8/10

Excellent

14 Apr 2025

Trenton O

Nice clean an you can walk anywhere if you dont mind walk

Business_and_leisure Friends

10/10

Exceptional

09 Apr 2025

Scott

The staff was amazing and very helpful! The hotel is very nice with all of its extra activities! It is located on a busy street so it can be loud at night but with all the activities we did during the day we were able to sleep through the night.

Leisure Partner

10/10

Exceptional

30 Mar 2025

Thulasy

Staffs very friendly & helpful. Room is very clean however it’s very noisy in the nighttime.
Amenities are very limited. You have to ask for it.
Overall it’s good

Leisure Partner

10/10

Exceptional

29 Mar 2025

Jade

Friendliest and polite staff! The rooftop pool is amazing. So so peaceful! The food and drinks at the hotel was lovely. The location of the hotel was perfect. It is within 10 metres of a money exchange booth. 7-11 is less than a 5 minute walk away and Bangla road is less than a 20 minute walk away.

Leisure Partner

10/10

Exceptional

21 Mar 2025

Rod

The facility was excellent, the staff top notch! The roof top bar is what brought us back for a few more nights. It’s an easy open cab ride or walk to the main streets for food and attractions. The only reason for the 4 stars for area around was due to the Main Street outside was very busy all night long with traffic noise. I ended up using my phone for loud white noise and slept well then.

Leisure Friends

8/10

Excellent

18 Mar 2025

Karen

The hotel had all the amenities, including a rooftop pool, which was beautiful overlooking the city. The staff was wonderful and the buffet for breakfast was so plentiful with many options.

10/10

Exceptional

17 Mar 2025

Averi-Alexya

This property was very comfy and the services were great. I miss it.

Leisure Self

4/10

Poor

14 Mar 2025

Melonie Natalie

Couldn’t sleep too noisy from traffic, old furniture, no hot water on the first day, hard pillows & beds, nothing like the pictures on the website

Leisure Friends

10/10

Exceptional

12 Mar 2025

Kulwinder

Clean and very presentable.
Gorgeous rooms with nice washrooms.
Gym is so-so; not much equipment.
Staff is very nice. Breakfast is delicious.
Value packed experience

Leisure Friends

8/10

Excellent

11 Mar 2025

Verified traveler

Very nice stay in Phuket

Lovely stay and conveniently located hotel with great amenities and nice breakfasts

Friends_and_family Friends

6/10

Pleasant

09 Mar 2025

Verified traveler

The Marina Phuket

Customer service was very poor. They were talking about us and our tour guide understands and talked to them saying they shouldn’t be talking about us and that he understands them. Then they apologized and were acting nicer. One of my tour guy couldn’t come so we swapped tour guide and they wouldn’t change the name to the new guide unless I dealt with it. So I did but then the customer service lady still called herself to confirm it even tho I showed her the new name that I changed it too on hotels.com. Only gave us one room key. Had to ask for a second one. The shower/tub is poorly made/set up because water runs and leaks to the bathroom floor and gets all wet. Sink faucet pressure is so strong that water comes flying at you if you don’t know til the first time.

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Tykeica

The property was beautiful and the staff handled everything very well? Down to the dry cleaning if your clothing, they also offer various amenities, such as a roof top pool, DJ. The only downside is of course the surrounding area is Extremely filthy, but they try their best to keep it clean. Rooms were spacious and clean.

Leisure Partner

8/10

Excellent

22 Feb 2025

AMEL

Chambre très propre avec un très bon petit déjeuner en buffet…
Gros inconvénient du au bruit des voitures et moto car il n’y a pas de double vitrage dans les chambres

6/10

Pleasant

17 Feb 2025

John

If you are light sleeper bring earplugs as the rooms that are facing the Main Street that does not have any sound insulation, so noise from street kept us up for most of the night. Not sure if it’s our room but the air conditioning turns off around 2am every night. The shower/tub combo has a bad design where water drains out into washroom as tub is elevated so water can’t drain into tub. Although hotel feels enclosed, there’s no ac in hallway and elevator.

The highlight is the breakfast buffet and all the staff are very friendly. Also rooftop pool was a plus.

Leisure

10/10

Exceptional

07 Feb 2025

Sabrina

My partner and I had a wonderful 5 day stay at the Marina Phuket Hotel.

Location: As first timers in Phuket this was perfect for being close to the busy parts of Patong but just far enough from the action, to enjoy some moments of calm. Walkable to several conveniences - food, beach, entertainment. Very easy for Grab rideshare pick up, being on a large main road.

Staff: SO kind and attentive. Welcoming and very willing to help you. Every interaction was super.

Room: Stayed in the Deluxe Double Room. Room was clean, spacious for 2 people with 2 large and 2 small luggages. King bed was very comfy. Bathroom was a good size. I did read prior to booking, the road side rooms, you can hear the night time party noise. While yes this was true some nights, it was alright for us. Air conditioning was great and mini fridge though only slightly cool was great for keeping bottled water cool.

Breakfast buffet: Definitely add this to your booking. It offers great variety for different preferences and is a lovely start to each day. I am allergic to dairy and I am gluten sensitive, and had plenty of options to enjoy (with about a thirs of the options changing daily). I appreciate that it opens very early, especially for the days you have plans starting first thing in the morning (or for those who may be jetlagged and can't sleep!)

Rooftop pool: Highlight! A great way to chill and you can get lots of sun time. I do wish it opened earlier.

Absolutely would return.

Leisure Partner

10/10

Exceptional

06 Feb 2025

Steven

Nice hotel. Staff was pleasant and competent

Leisure Self

10/10

Exceptional

30 Jan 2025

Alastair

Helpful friendly staff

Enjoyed my weeks stay.
Especially rooftop bar in the evenings and friendly staff

Self

10/10

Exceptional

28 Jan 2025

David

The staff is fantastic, also the pool was great. It’s Patong so if you are looking for quiet that’s not the place as it’s a busy city. That said there are hundreds of great restaurants and tons of great beaches within an hour ands tons of nightlife.

4/10

Poor

28 Jan 2025

SEQUIOA

Didn’t have a bath and the toilet stinks. Internet was bad and I call and complain about it and they said they were gonna send someone to check and no one came. Couldn’t connect to the internet for important work meetings. It was bad

Leisure Self

6/10

Pleasant

26 Jan 2025

Guanqing

The nearby street was very noisy at night, and that the bathroom design causes water to drip everywhere.

Leisure

8/10

Excellent

26 Jan 2025

Nadia Yin Chih

hotel is located in a great location. food & shops are just steps away. it's near enough to walk to patong beach, jungceylon shopping centre area, bangla road, etc. but it's also far enough away from the loud crowds. breakfast buffet was excellent & had huge variety. items were even being replenished near the end of the buffet time. the rooftop pool is huge, has plenty of chairs & beautiful views of the ocean. the room is also spacious. i think the only downside is the property is aging & it's starting to show in the room.

Leisure Partner

10/10

Exceptional

21 Jan 2025

Daija

The hotel itself is luxurious and has incredible staff. The area is not eye candy, but is in walking distance to the clubs, beach, and a mall. I would recommend staying in this area as when you need to order a taxi you won’t get stuck in foot traffic. The hotel also offers transportation to and from the airport. The breakfast buffet had an array of foods and the rooftop bar/pool was a perfect way to start vacation. Something to keep in mind is check in at 1500

Leisure Friends

6/10

Pleasant

01 Jan 2025

Jonathan

This is a very average hotel. Decent pool and room size ok but breakfast not great and the staff were not customer service trained. Simple requests were basically ignored eg I asked for a takeaway coffee cup to 5 staff to see if one would use their initiative and walk 10 meters the the coffee shop on site.. no, I had to do it myself. This was one of many very average and dissatisfying customer service experiences. Another one was that I was in the pool relaxing when I was interrupted with a bill for my coffee which was in itself not correct as I was told I needed to order two for cash whilst he meant card but then I still had to pay. You need to work on your customer service. Area not great. I wouldn’t stay again

Leisure Friends

8/10

Excellent

29 Dec 2024

Verified traveler

Stay in Phuket

Had a comfortable stay here. Highly recommend!

Self

10/10

Exceptional

19 Dec 2024

Jennifer

Very nice hotel and great staff.

Leisure Partner

10/10

Exceptional

09 Dec 2024

Damian

Pong was a great service to me and my misso while we were in patong 17th-30th nov. always making sure we were looked after and was patient when we struggled with his english. need more people like you pong u the man brother. - Damo

Leisure Partner

6/10

Pleasant

28 Nov 2024

Eth

The restroom was awful. The bed was super hard! The drinks were over priced with no alcohol. The staffs are amazing!!

Leisure Family

10/10

Exceptional

18 Nov 2024

Julie

Nice pool and breakfast and good location

8/10

Excellent

12 Nov 2024

clarah

Our stay at the Marina was pleasant, the room was clean and staff were friendly and helpful. The only downside is its located along a busy road and was difficult to sleep with all the noise

Leisure Partner

10/10

Exceptional

01 Nov 2024

bob

Facilities and staff were amazing! Pool is awesome, breakfast was great.

8/10

Excellent

31 Oct 2024

andrew

The property was very clean , staff where very helpful ,good location , the pool area was very clean and good atmosphere, the only problem we had was our room was over looking the main road and the traffic never stopped so it was quite noisy during the night ,our suggestion is if staying at this hotel request a room at back
But overall a very good stay

Leisure Partner

10/10

Exceptional

29 Oct 2024

Omar

Look no further than the Marina

It’s always been a comfortable and affordable stay

Self

10/10

Exceptional

14 Oct 2024

Sandy

The staff were fantastic from the time we walked in, they made our stay 10/10. Could not recommend high enough.

Thank you for the warm hospitality and genuine smiles and assistance when required.

Will definitely stay there again.

8/10

Excellent

11 Oct 2024

Jamal

Good hotel

Good hotel, nothing great but not bad either

Self

10/10

Exceptional

09 Oct 2024

Gary

Great place to stay if you don’t mind walking a little bit.