Baobab

10/10

Exceptional

21 Dec 2025

Lakshman

The entire holiday was brilliant

Leisure Family

10/10

Exceptional

13 Jul 2025

Fathiya

I had a fantastic stay at Baobab Beach Resort & Spa. The location on Diani Beach is stunning, with white sand and clear water. The staff were friendly and welcoming, and the all-inclusive food and drinks were excellent. The pools were clean, the rooms comfortable, and the whole atmosphere was relaxing. I’d definitely come back and recommend it to anyone looking for a great beach holiday in Kenya.

Leisure Family

2/10

Poor

27 Jun 2025

Dajuanda

Please do not waste your time at this property. The manager Patrick is nasty and doesn't care about travelers only about money. Charles is another manager that doesn't care about guests. I flew into the wrong airport and learned that this resort was 8 hours away. I spoke to the manager several times prior to this trip and he never mentioned this. I explained my situation to him, he said he would try to help me and ny husband on a partial refund but lied. After several attempts Patrick and Charles refused to help us by refunding some of our money. We had no where to go and we were stuck in another country with a room. The property refused to refund some of our money. The property does seem beautiful, but things to happen. The Management team showed no empathy or compassion. They don't care about guests there, they are all about the money. They are liars and will charge an additional fee for everything. Please pick another resort that really cares about the guests well being. Please pass on this resort, you will thank me later.

Leisure

8/10

Excellent

20 Jun 2025

Jeffrey E Edward

My girlfriend and I really enjoyed our stay. The food was good but a bit repetitive. Most of the staff was very kind. The property was beautifully maintained and the same goes with the pools. The evening entertainment was fantastic 👌! The monkeys will steal everything that they want though if you aren't very careful.

Leisure Partner

2/10

Poor

06 Jun 2025

Kemi

I wanted to enjoy the resort however I was utterly disappointed with the service at the hotel from the check in. When we arrived the check in was chaotic. We were told to sit down off to the side not near the main lobby and wait. After about 45+ minutes of waiting and other travelers that were off European and Asian descent were being served that had arrived after us we were shocked we are African American. We went to the main counter and it was utter chaos. Phones rings, no welcome drink or welcome fresh towel was passed to us but again was passed to other guests that were other descent minus us. We waited an additional 10 minutes and was handed the key. We were not given an overview of the hotel, times for dinner or anything. Upon being taken to the room it was the wrong room we requested twin beds and was given a double. We were asked if they could put another bed in the room that already had a double. We walked back down to reception. We informed them no as that’s not what we requested. We went back to the lobby and waited another 10 minutes and was told the room would be ready in 3 hours. Very odd as it’s a massive resort and they were not at capacity. So in the meantime we asked about getting lunch as we had traveled and not eaten all day. We were told that lunch is served at specific times and go to the snack bar. I will give them that they did make an effort to accommodate and prepare something. The room was ready three hours later. After settling into the room and

10/10

Exceptional

03 Jun 2025

Bianey

Beautiful all inclusive resort on Diani Beach, about an hour drive from Mombasa International Airport. I had the sea facing Deluxe Room which was absolutely beautiful and spacious. A shuttle is available for a fee to pick you up or drop off at airport. Days have low tide so you can walk on the beach. Resort has Pullman Tours office that can book off base excursions as well as book a snorkeling trip to the sand bar during low tide. I recommend the Mombasa city tour as they take you to the Akamba Market that has 2500 wood carving artists that sell their crafts at excellent prices and most of the money goes directly to the artist. Meals include buffets with food and desserts from around the world. Egg stations available in the morning for scrambles/omelettes and pasta stations at lunch/dinner as well as many other foods. Gym available for a daily fee. Recommend getting a massage at the Spa! Rooms are seaside so you hear ocean roar while receiving an amazing massage. Resort offers several pools- one of which is an adults only. Overall amazing stay. Would stay again- highly recommend!

Leisure Friends

8/10

Excellent

22 May 2025

Camille

Family friendly

Leisure Family

4/10

Poor

18 May 2025

Jacob

They have a silly policy about pool towels and a token they provide without briefing you about it. Then try and bill you extra upon check-out. This ruined my otherwise okay experience. Would not recommend as there are better options along the same road.

Leisure Partner

10/10

Exceptional

06 May 2025

Robin Adams

This was our third visit to The Baobab, and we thoroughly enjoyed our week there. The only drawback for us is that the dining choices were very heavy on Indian and local cuisine with not many other options. Still, we were always able to find something we liked and would definitely plan to visit again.

Leisure Partner

6/10

Pleasant

30 Apr 2025

Jose ignacio vega

It wasn’t all inclusive as the post when I checked out the wanted me to pay to keep using the facilities which never happened to me before on a all inclusive hotel before

4/10

Poor

22 Apr 2025

Mihir

ON

10/10

Exceptional

22 Mar 2025

Amos

Fantastic place if you take luxury and need for relaxation seriously

10/10

Exceptional

26 Feb 2025

tracy

Excellent stay

Fantastic hotel, excellent staff who cant do enough for the guests. Great pool party sad to leave and we will return

Friends_and_family Family

8/10

Excellent

24 Feb 2025

Ross

Nice resort in a beauty location

The resort is beautiful and the setting is fantastic. The beach is beautiful as are the various pool areas. The room was good, clean and comfortable. The food was just ok, what you would expect at a buffet. The service was ok overall. Great in the restaurants and other staff but the front desk service was lacking, they weren’t very friendly or helpful, giving out some conflicting information. Overall though I recommend the resort, it was a very nice relaxing stay.

Friends_and_family Friends

2/10

Poor

10 Jul 2024

Rueben

SCAM: BEWARE: Ripped me off on accommodation cost

SCAM: BEWARE.
The hotel scammed me on payment for accommodation BEWARE! I booked through hotels.com and had an agreement in USD to pay on arrival at hotel. They originally charged in USD but to wrong card. When they put on the new card they charged in KEN shillings. This was a fe more GBP than if they USD but I thought ok as they said it covered the full amount for the accommodation plus $18 for shuttle transfer (same as usd payment made against initial card). On check-out 11 days later I saw they had charged extra for accommodation and asked why? Went back after an hour and said the manager wasn’t available yet. When we had to leave they just told me the manager confirmed it was correct and I had to pay and manager not available again! Spoke to manager via chat after I left and he said they made a mistake on initial payment and used wrong exchange rate - i explained they actually used the wrong exchange rate but have not heard back and has been over a week now. Clearly a SCAM or they would have resolved quickly. Overall this has cost me approx £50 extra through their “mistake”

Friends_and_family Family

10/10

Exceptional

15 Jun 2024

Soohyun

It is a heaven!

Leisure Family

10/10

Exceptional

04 Jun 2024

Mohammed

Excellent hotel and the staff have top quality customer service . Lovely pools, amazing beach views, unlimited drinks and wildlife !

This is literally a place you would see on the TV and say I would love to go there.

There are some huge renovations going on at the hotel and it did not mention this on the booking which normally I would leave a negative feedback for but due to the vast size of the place it will not affect your stay in anyway apart from the late night restaurant which is usuallly opened till 12 being closed.

Also check out the watersports at baobao at the Freetyme water-sports counter, those guys were fantastic and I highly recommend this resort to anyone.

Leisure Self

10/10

Exceptional

03 Apr 2024

Verified traveler

Excellent overall. Had to call staff more than once to get their attention at times but staff were mostly really nice. Facilities are excellent and food quality is the best. Room was listed as having one double bed and one single on hotels.com but actually had two singles

Friends_and_family Family

10/10

Exceptional

26 Mar 2024

Denise

My husband. snd I spent 4 nights at Baobab in February 2024 and had a wonderful experience. our room was comfortable, air conditioned and had a nice view.
The staff was friendly and accommodating. The infinity pool was great and the activities ppl enthusiastic without being annoying. Water aerobics was really fun to watch.
The buffet is great. plenty of selections. However the private dining restaurants were awesome. we had dinner at the sane one twice because the food was top notch.
Great place!

The drive from Mombassa took 2 hours due yo traffic and time of day so be prepared fir that. Going back it took 30 minutes

Leisure

10/10

Exceptional

09 Mar 2024

Peter

Super holiday made by the friendlyefficient staff

Super service from all staff. Some confusion about what we were allowed after check out but this was eventually clarified to our satisfaction

Partner

10/10

Exceptional

02 Nov 2023

Vijaykumar

cleanliness, Overall Hospitality of the staff. entertainment was unique.

Leisure Family

10/10

Exceptional

15 Oct 2023

Mark

Amazing property

Leisure Friends

10/10

Exceptional

09 Sep 2023

Salma

Loved it. But the toileting area i wasn't impressed with, needs to be maintained. There was a scorpion on the toilet area which i had to get rid of.

10/10

Exceptional

22 Aug 2023

Rachel

Not enough \"simple\" meal options, e.g. often basic potatoes are spiced up as a lot of other food. No good if you don't like spices and herbs.
Staff were brilliant; helpful, freindly, other than on reception who made no eye contact or \"jambo\" if you were waiting and certainly didn't come across as happy.

Leisure Family

6/10

Pleasant

06 Jul 2023

danvash

The hotel has snakes which roam the place at night. I got a snake bite and the management don’t care. They abandoned me at the hospital. I paid my own hospital bill. They just don’t care .

Leisure Family

10/10

Exceptional

19 Jun 2023

PankajKumar

Staff is feasible,food is nice

Leisure Family

10/10

Exceptional

28 Mar 2023

Avesh

I loved the space around the property and the fact that you could find peace and quiet in any number of locations whether that was lounging by a pool, close to the beach or sitting in the shade sipping a lovely local cocktail

Leisure Friends

8/10

Excellent

16 Mar 2023

Kathryn

Staff is excellent: personable, polite, helpful, engaging. Nicely done! We would have liked to see a small table between lounge chairs under the umbrellas as there was no place to put a drink or other items. Also, would have appreciated waiters to come around occasionally and offer drinks.

Leisure Friends

10/10

Exceptional

10 Mar 2023

roop

This was our third stay at Boabab and it won’t be our last. It’s at the far end of Diani but still accessible to the local shops with a tuk tuk.
Staff are excellent, the food good and overall a beautiful place to be.

Leisure Family

8/10

Excellent

27 Feb 2023

Bob

The food at other resorts was better than Baobab

Leisure

8/10

Excellent

13 Feb 2023

Peter

Baobab

The hotel is a wonderful relaxing place to stay. The restaurant staff and housekeepers were very friendly and helpful. Sadly the front desk staff were not so helpful, for example, having said we could use a room to shower before leaving, when the time came we were bluntly told it wasn't available. Their general unhelpful attitude left an unpleasant taste at the end of what was otherwise a lovely stay at the hotel.

Partner

10/10

Exceptional

21 Jan 2023

Matthew

Beautiful kept grounds and extremely nice staff. The room was very comfy. The buffet was unbelievably delicious and lots of variety. The security guard Micheal was so helpful and nice whenever we needed some advice. Thanks for a great vacation!

Leisure Partner

10/10

Exceptional

25 Sep 2022

Yulia

Amazing stay at Baobab! The staff is exceptional, always smiling and willing to help, the dining options are great and the beautiful garden territory and activities always keep you busy and make enjoy your stay even more ! The beach is very nice too and location close to everything you need in Diani !

Leisure Family

6/10

Pleasant

08 Aug 2022

Ashvin

Stayed here with the family. Rooms are a little tired but have enough space. Staff were all generally friendly and helpful. Quite a few people got sick during our stay. Staff were reluctant to let us take food back to the rooms while we looked after sick children. They also ran out of some food during the evening buffet. Facilities are ok with a range of pools. Beach is amazing.

Leisure Family_with_children

8/10

Excellent

27 Apr 2022

Esleen

The gardens were so lash and well looked after the beach was fantastic. Loved the cottages and how close to the beach and nature it was.
Bar staff however need to improve on their customer service skills.

Leisure Family_with_children

8/10

Excellent

14 Feb 2022

Lawrence

3 star by European standards

Great place and food but a lot of maintenance needs doing

Friends_and_family Family

10/10

Exceptional

17 Jan 2022

Karen

Beautiful property. Good food. Great pools.
Adam was our favourite server at the Tapatapa bar.

Annoying locals on the beach. Beach chairs on beach would have been nice but I understand why not.

Leisure Family

10/10

Exceptional

10 Jan 2022

Elvis

It was a refreshing and amazing experience. Friendly staff, clean environment and experience of nature. Thanks Baobab Beach Resort for making my stay awesome

Partner

8/10

Excellent

11 Oct 2021

Orisunmbola

Nice Stay, Good Value, Great Service

This Resort is very good value for money particularly with the all inclusiveness. Lovely ambience and good beach access. Loveliest beach sand. Bathrooms are old and need refurbishment to give an amazing rain shower experience with good water pressure.

Partner

6/10

Pleasant

17 Jun 2021

Verified traveler

The rooms and the views where awesome.
The pools where beautiful. However they close to early.
The food was good, but buffet for every meal?
They served the same food for every meal.
The towels was like using 80 grit sandpaper to dry yourdelf off.
After dinner, there is not alot of night life
The 9:30 show was nice, the volume could be adjusted, too loud at times

Leisure Self

10/10

Exceptional

04 Jun 2021

Verified traveler

The staff was very attentive and friendly. Everyone made you feel welcome. Great food and great entertainment as well. I loved it

Leisure Partner

4/10

Poor

16 May 2021

Verified traveler

Hotel was unavailable to me at 6pm
Connot get any assistance

Business Partner

8/10

Excellent

13 May 2021

Verified traveler

Amplasare hotelului este buna, la malul oceanului cu zone comerciale aproape si foarte important acum : aproape de DIANI HOSPITAL unde se poate face test covid cu rezultat in 24 de ore.Ne pare insa rau sa spunem ca doar o parte din hotel este deschisa acum, iar in zona hotelului sint prea multi BEACH BOYS insuportabili.

Partner

10/10

Exceptional

10 Dec 2020

Elijah

Food was fantastic and prompt service by the caterers

Leisure Partner

10/10

Exceptional

21 Nov 2020

Susan

Very friendly and helpful staff. Amazing location with well maintained facilities. Loved the choice of 5 pools across 3 co-located hotels. Food was excellent, as was covid 19 precautions.

Leisure Partner

8/10

Excellent

28 Feb 2020

Krisztina

NASTY, GREEDY hotels, Liar staff

I had to pay for the stay after 10 am
After check out 30 USD/ person but they told the lie for sure because everyone have to check out 10 am , where the 100-1000 people goes weekly after check out who have afternoon flight?
Are they standing outside?
Management said to me they are waiting in the lobby, without food and drinks, it was an other lie because just half hour before an other staff said they can’t monitor if the guest eating something so everyone have to pay even if they are only in the lobby .
My flight was 8.30 pm from Mombasa So i paid for me
And for my son

We not gonna coming back soon , Instead we go to Dubai as last two times , we get comfort and luxury and good food very friendly staff Kenya became greedy , they are lying and the staff nasty
They gave us dirty towels
Good luck Kenya

Friends_and_family Family

8/10

Excellent

13 Jan 2020

Verified traveler

Location was very good and the room had a good view of the infinity pool and was close to everything. Cleanliness, food and wait staff were also very good, helpful and friendly. There were people constantly cleaning the grounds, rooms, etc. Promotion of this hotel in North America would be very beneficial.

I thought the front desk personnel could be more proactive, helpful and engaging. Lucy at Kole Kole was wonderful and very willing to assist. It was hard to get a proper email response regarding airport transfer from Mombasa Airport. I had to resort to phoning from Nairobi.

Leisure Self

8/10

Excellent

10 Jan 2020

Verified traveler

I was pleased with this hotel but was expecting it to be slightly better. Wi-fi was only ok. Some staff could have been a little more accommodating towards our children.

Leisure Family_with_children

10/10

Exceptional

09 Jan 2020

Heinz

Great holidays in Diani

Great place for families with small kids!

Friends_and_family Family

8/10

Excellent

04 Jan 2020

Gaurang

Overall good place to stay.

Water in the bathroom had a foul smell as they use borehole water.

Towels also had bad smell.

Food was good. Names of the food items should be properly translated.

Partner

8/10

Excellent

01 Jan 2020

Roland

Had a great time at the hotel. Food was good, drinks plentiful. There was entertainment during the day and in the evenings. The pools are lovely and there are enough pool loungers for everyone to get a spot. The only thing I had a problem with was the air conditioning not functioning properly despite having reported it. It did not cool the room adequately, was noisy and leaked water all over the room floor. Other than that I was happy. There is an airport not far from the hotel, rather fly from Nairobi direct to this airport than go through Mombasa as you will need to take a ferry if coming from MIA and depending on traffic can hold you up in the heat. I would certainly go back one day.

Leisure Family

8/10

Excellent

24 Oct 2019

Verified traveler

The resident monkeys were great and the rooms were really nice as was the food

Leisure Partner

10/10

Exceptional

19 Oct 2019

dror

The whole thing was excellent. The service and smile of the staff was 100%

Leisure Friends

10/10

Exceptional

15 Oct 2019

Verified traveler

Pool close to room, food excellent, staff very hospitable, the visits from syke monkey daily. The beds could be more comfortable but are ok

Leisure

10/10

Exceptional

21 Sep 2019

Emma

Great holiday

We stayed for a week after a safari. The hotel is in a lovely spot overlooking an amazing stretch of beach and is great for a relaxing stay. There are actually three different hotels in one complex so you can use pools and restaurants from all of them. We only used the Baobab and Maridadi facilities but there is a third option too. Service was great, there is plenty of choice in the restaurants and several bars. I used the gym as well as running the beach and also the spa which was lovely. Everything was clean and well-maintained and the room was comfy.

Partner

8/10

Excellent

15 Sep 2019

Armida

Infinity pool and beach are beautiful. Beach is perfect after 2 when it starts high tide

Friends_and_family Family

8/10

Excellent

16 Jul 2019

Verified traveler

Loved the mature trees and gardens around the properties. Beautiful beach. Warm and pleasant staff. Great food choices. Evening Animation wasn’t to my taste, however they worked hard and were an amazing team that was eager to entertain. I liked that the the hotel was spread across 3 properties. Our teenage son enjoyed the activities offered. Good value .

Friends_and_family Family

8/10

Excellent

05 Jun 2019

Mark

Excellent hotel with friendly staff

My stay was only for the weekend so it was important that we had a good experience. The staff were really friendly and helpful. The facilities were top class and I would definitely visit again.

Partner

4/10

Poor

17 May 2019

Verified traveler

The rooms where very bad and very dated! We had four of the 7 days we was there cold showers now hot water at all. The showers also had no pressure at all! They don’t provide simple things like irons or toothbrush

4/10

Poor

13 May 2019

Verified traveler

The hotel accommodation is dated, the towels and bedding is of a poor quality and rather than being white are yellow in colour. The baobab and kole
Kole are separate and the communal facilities are in poor condition especially in the Baobab and extending into the Kole kole reception. Check out at 10AM means that you have vacate the resort at 10AM! Failure to do so means that you’ll be charged an extra 3000 shillings each. Never experienced a more unaccommodating hotel. We stayed in a suite - not worth it, and don’t book the odd number room - you barley have an ocean view. Needs updating and training in actually hospitality. Won’t be going back and won’t recommend. Excellent entertainment staff and food was good overall.

Leisure

2/10

Poor

13 May 2019

David

Watch the small print

Poor service from management. Tried to charge double rates for shuttle service - recommend using Uber. After messing up our transfer offered us lunch for 6,000ksh! 10am check out time is ridiculously early. Will not be back.

Partner

8/10

Excellent

06 May 2019

Verified traveler

Great Location, very nice room, liked the pools

With the upgraded room, this was a totally different experience compared to the night before. Only the Wi-Fi not working in or around the rooms, also problem in public area as reception and so forth. Great room, great location of building, good swimming pools and food, was good but again drinks in small glasses and cakes in small portions, but overall great.

Partner

6/10

Pleasant

06 May 2019

Verified traveler

Great Layout, Small bathroom, Poor Wi-fi

Very slow check in, AC in room not working, Small bathroom, Great area around, lovely layout, good food in restaurant, small glasses used and small portions used. Room in general was disapointing due to the small bathroom.

Partner

6/10

Pleasant

06 May 2019

FrenchMan

Great place for chilling, but really a tourism factory. Staff is nice, but their job is more crowd control than tourism hosting. Overall we had a nice time but would probably not go back.

Leisure Family

10/10

Exceptional

25 Apr 2019

Verified traveler

I liked everything about the property, the cleanliness, air conditioned, bottled water , balcony and monekey were checky and fun.

Friends_and_family Family

10/10

Exceptional

18 Apr 2019

Verified traveler

Beautiful property, lovely private beach. Excellent food and service. Different entertainments everyday. Staff were well trained and very friendly. Lots of monkeys so be careful about opening balcony doors.

Leisure Partner

4/10

Poor

27 Mar 2019

Verified traveler

Resort is all inclusive and has 3 pools and restaurants. However no one explained the amenities to me. Check in was rushed.

Leisure Self

8/10

Excellent

11 Jan 2019

Lynn

Fabulous view

The view from the hotel is the best. There is nothing else that beats the vast white sand of Diani Beach. Lots of beds everywhere to sit overlooking the Indian Ocean. Our room was lovely with an ocean view.
The staff were extremely heloful and friendly.
The food was good - not fabulous but OK for all-inclusive.

Family

8/10

Excellent

26 Dec 2018

Akshay

Superb location OK food

Great location on beautiful beach and very nice swimming pools. They have by far the best beach in area but food is all inclusive and massive buffet but not best tasting.
Rooms are big and gorgeous views- A
Food- C
Location/Beach- A+
Free shuttle and good entertainment for kids and adults on spot which other hotels dont have actually.

Family

6/10

Pleasant

13 Dec 2018

dhiresh

Food for thought!

The hotel and the room were clean and the quality of service was very good. Bur the WI FI was horrible and neither was the Tusker beer on the tap was useless. It tasted like drinking cold water. The Pizza and chips by the poolside was much better the food in the restaurant. The vegetarian food was worth 2 stars. The same similar crap each night. Karela curry on Italian Night!!

10/10

Exceptional

27 Nov 2018

Rahemtulla

Really well managed, EVERYONE was most obliging to any request. While it was full, it never seemed crowded at all like other resorts...

Friends_and_family Family

10/10

Exceptional

09 Nov 2018

Mr Hiren

Haven

Amazing

Family

10/10

Exceptional

08 Nov 2018

Mr Hiren

Best resort in Diani

Excellent resort (Kolekole). Excellent food and very welcoming staff. Night programs and vibe was 👌

Family

10/10

Exceptional

06 Nov 2018

Seife

Excellent service and entertainment team. Thank you for making our staying wonderful.

10/10

Exceptional

18 Oct 2018

Peter

Best hotel on Diani beach

The hotel is fantastic and the staff couldn't have been more helpful. It is well maintained and the way that the 4 room chalets are dotted around the grounds gives it a lovely spacious feel. The food was excellent and there was always a great selection of fruits and salads to cater for anyones taste. Even the house wine was very palatable. There is a quiet pool where noisy people are soon quietened by the pool attendant or another pool that features water aerobics and water polo for those preferring a more lively setting.

Partner