Amonrat
I didn't really want to rate this place 1 star. Unfortunately, it was like a situation that I wish no one would experience.
Disclaimer: I received a full refund from Expedia and some compensation.
We arrived on September 15th at midnight and are hoping to check in (check-in counter is open 24 hrs. as per the reservation details) and are very excited about this place plus I was extremely exhausted from a 23 hrs. long flight.
In front of the hotel was so dark and didn't have any light and no signs..We thought we went to the wrong place. I spotted 2 people who I assumed to be security guards sitting in the dark in front of the door..
I showed them my booking for 4 days 3 nights with a prepaid amount..
One of them said..ohh! this place is not open for anyone to stay in, it is temporarily closed and under renovation..I was shocked and asked when the renovation happened.. They said a week ago, I booked this place a month before my arrival date and there was no one ever contacted me to let me know about this situation or to prepare me to book a new place to stay, I was so disappointed, exhausted, and at that time it was very difficult to find a new place to stay for 4 of us
This review is neither for a discredit of the hotel nor Expedia, However, this review is for travelers who book a place (any place) in advance, pls save yourself from a situation like this, call them to make sure that your room is ready to stay in, and that the hotel exists.. Don't be like me :(
Disclaimer: I received a full refund from Expedia and some compensation.
We arrived on September 15th at midnight and are hoping to check in (check-in counter is open 24 hrs. as per the reservation details) and are very excited about this place plus I was extremely exhausted from a 23 hrs. long flight.
In front of the hotel was so dark and didn't have any light and no signs..We thought we went to the wrong place. I spotted 2 people who I assumed to be security guards sitting in the dark in front of the door..
I showed them my booking for 4 days 3 nights with a prepaid amount..
One of them said..ohh! this place is not open for anyone to stay in, it is temporarily closed and under renovation..I was shocked and asked when the renovation happened.. They said a week ago, I booked this place a month before my arrival date and there was no one ever contacted me to let me know about this situation or to prepare me to book a new place to stay, I was so disappointed, exhausted, and at that time it was very difficult to find a new place to stay for 4 of us
This review is neither for a discredit of the hotel nor Expedia, However, this review is for travelers who book a place (any place) in advance, pls save yourself from a situation like this, call them to make sure that your room is ready to stay in, and that the hotel exists.. Don't be like me :(
