Grand Makel Hotel Topkapi

Turkey , Istanbul
Istanbul, Maltepe Mahallesi, Serçekale Sokak No:1/1
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50 reviews shown

6/10

Pleasant

05 Nov 2025

William

The room was decent but definitely not 5 stars. The shower did not have good water pressure, and it was hard to control the temperature. There was no soap in the shower, which was really strange. Noise was not great; doors slamming noise from the street was loud. Food, fairly typical, very nice morning breakfast buffet. Room service is not great. I ran out of toilet paper and could not use the bidet; it was not set up right in both bathrooms, very sad. The refrigerator in the room would not get cold. My room key stopped working as well several times during my stay. The in-room amenities were very poor; I would rate this overall hotel 3 stars. The staff seemed eager to help at times, but other times just really failed on follow-up. When I requested things, they just ignored me most of the time. I tried over and over with the staff to set up a Hammam during my stay, but they failed, so I had to call an outside service. There is a lot of room to improve. I was even overcharged just to get back to the airport. The cab driver said you agreed to a set fee by the hotel that is higher than what I normally charge. Be careful, do lots of research before staying here.

Leisure Friends

10/10

Exceptional

09 Sep 2025

Josefina

Very nice place to stay,

10/10

Exceptional

06 Jul 2025

Verified traveler

Excellent stay

I had a great time at the hotel. Brilliant catering, helpful receptionists and excellent staff overall. I’m thankful to Ahmet and the team. I 100% recommend it.

Self

10/10

Exceptional

03 Jun 2025

Mounia

Super clean and

10/10

Exceptional

01 May 2025

KHALID AHMED

Best hotel in the Topikopi.

I loved Istanbul because of this hotel.It was near from the tram station and is nice street with many nice places. I will not say much about hotel but I will say it’s 5 star. I will coming back there a gain for the sure ❤️.

Partner

8/10

Excellent

08 Dec 2024

Naveed

Excellent Customer Service the staff are so friendly, especially the front desk the lady with a charming smile on her Nasim with always welcoming

2/10

Poor

07 Oct 2024

Mohammad

Not satisfied

Reception wouldn’t leave are luggage at the reception for a little bit and didn’t bring it up to are rooms either. also beds were very small and ac didn’t work to well

Business

10/10

Exceptional

15 Aug 2024

Sadegh

I recently had the pleasure of staying at Grand Makel Hotel and I can't say enough good things about the experience. From the moment I arrived, I was greeted with warm smiles and a genuine sense of hospitality that set the tone for my entire stay.

The hotel itself is beautifully maintained, with elegant decor and comfortable accommodations that made me feel right at home. My room was spotless, spacious, and well-appointed with all the amenities I could ask for. The attention to detail in the design and cleanliness was truly impressive.

What really stood out, however, was the exceptional service provided by the staff. Every member of the team went above and beyond to ensure my stay was perfect. Whether it was the front desk staff, housekeeping, or the concierge, everyone was attentive, friendly, and eager to assist with any request. Their dedication to providing top-notch service truly made my stay memorable.

The location of the hotel was also ideal, with easy access to local attractions and dining options. I appreciated the recommendations from the concierge, which led me to some fantastic local experiences.

Overall, my stay at Grand Makel Hotel was outstanding, and I would highly recommend this hotel to anyone looking for a comfortable, welcoming, and well-located place to stay. The staff's commitment to excellence made all the difference, and I look forward to returning in the future.

Leisure Family

2/10

Poor

19 Jun 2024

Frankie

DO NOT STAY HERE!! The AC did not work and when I asked the staff they just ignored me . The breakfast bar is disgusting and it is not a 5 star hotel!!

Business_and_leisure Self

6/10

Pleasant

02 Jun 2024

Verified traveler

Grand Makel hotel

The turkish bath and massage was excellent. The girls and Ashish delivered their promise as we were told.
The \"private\" tour that was scheduled for us on the 2nd day was not at all a tour. Therefore, We demanded our money back and after so many arguments with different members. we got it. The breakfast was excellent service and food.
For the price the hotel is ok where we stayed. Thanks

Friends_and_family Friends

6/10

Pleasant

30 May 2024

YAOMEI

Property condition and facilities are poor

Leisure Partner

6/10

Pleasant

27 Apr 2024

Feruza

Прилетела на 5 ночей , в принципе отель не плохой . Только Внутри все старое. Старый ремонт. Но! Очень хорошая локация. Пешком можно ходить . Так же в отеле есть свой ресторан . Единственное очень раздражали горничные , стучались в 8:30 утра , а так все нормально.

Business Self

8/10

Excellent

07 Mar 2024

Joan

The staff were very friendly and helpful. However, room service needs improvent with how the food is delivered. The food should be covered in order to keep it hot. Otherwise the food was prepared well.

The walls are very thin i could hear guest's conversations in the next room which kept me awake until after 2 a.m.

Otherwise nice property and conveniently located to where i needed to be.

Leisure Family

10/10

Exceptional

26 Dec 2023

Sarbast

It was soo good

8/10

Excellent

05 Nov 2023

Jena

Was my 1st stay in Istanbul having breakfast on the top floor good idea if the have windows clean so we can see the views
Front desk staff smoking behind the door not bothering to come out to talk to me
You can’t see the smoking you can smell it did give me very good impression sticking his head out and mumbling very sad 😞

Partner

6/10

Pleasant

15 Oct 2023

Lioudmila

Very bad breakfast.

Leisure

10/10

Exceptional

01 Jul 2023

malak

Very clean i like the hostes thus very classy very resembles for the price and pursu she is the best from tbe trM uou should like her

Business

10/10

Exceptional

09 Jun 2023

Nabil Haj

Very welcoming hotel, I usually stay in Grand Makel when I come to Turkey. Staff are professionals and friendly, check in was easy with Emre, and the manager Burcu was amazing and she was making sure the guests are satisfied and happy with their stay at the hotel. I recommended this hotel if you are traveling for business or with your family

Business_and_leisure Self

6/10

Pleasant

08 Oct 2022

Aaron

Nice staff poor room condition phone and airconditioning not working in the room, pool spa not open even in hot days it’s always under renovation apparently, area around is good coffee shop restaurant bus train 5 minutes walking it’s definitely not 5 star maybe 3-4 star but over all turkey hotels are all over rated any hotel you chose take 1-2 stars away from what the state on the website. Never trust the photos of any hotels I have stayed in many hotels in Istanbul and Antalya none of them match the photos

Leisure Family_with_children

2/10

Poor

09 Aug 2022

Andy

This property I did not like it at all. Yes it’s convenient because you have restaurants very close to the hotel. Which is convenient. But is relatively far from the main area in Istanbul. The air conditioning system was horrible, did not cool the room at all. The Wifi connection was horrible.

Leisure Partner

10/10

Exceptional

23 Jul 2022

Niesha

I absolutely will be back, I enjoy my stay, the staff were extremely helpful. The only thing the I’m not used to is not ice machines…(I think that’s an American thing). But it was perfect. Do yourself a favor and stay here, the view is gorgeous as well. And room service, top notch!!

Leisure Self

2/10

Poor

02 Jul 2022

Shaker

The home keeping not often the restaurant service it’s very bad

Business_and_leisure Family

6/10

Pleasant

31 May 2022

iman

It didn't look like 5star hotel

I thought I booked 5 star hotel and its going to be very nice hotel but it turns like 3star hotel.. I didn't like the small of the hotel and it looks old hotel and they need to put in the front desk some one to speak good English

Friends_and_family Family

6/10

Pleasant

13 May 2022

Nicholas

This is NOT a 5-star hotel. It was a good stay but when I book 5star that’s what I expect. Disappointed. For the $ pick something different.

Business_and_leisure Partner

10/10

Exceptional

04 May 2022

Anas

Vey nice and spacious rooms, friendly team and helpful, modern decoration and good condition, prime location.

Friends_and_family Friends

10/10

Exceptional

19 Mar 2022

Burhan

Nice hotel

It’s a pretty good hotel. I have no complaints.

Self

10/10

Exceptional

09 Mar 2022

Lucia

It was one of the hotels recommended to me during my stay to recover from surgery. The staff is friendly and very responsive to any issues you may have. It is within walking distance to public transportation, shopping, dining, a short drive to the hospital. If you're a vegan like me, a local grocery is right around the corner with plenty of fresh vegetables and fruit. Be sure to request a room on an upper floor to get the best internet connection as well as some nice city views. I recommend the Single City View. It's difficult to gauge size from the photos, but for a person traveling alone, it was very comfortable. The area seems quite safe and, as a single female, I was quite comfortable walking to and from this hotel both during the day and evening. As I made friends in the area, I didn't have time to check out the amenities, but I'm sure they are great, too. Again, I enjoyed my stay. I have recommended this hotel to several people on YouTube who messaged me about my experience, but I guess the best review I can give is to say that I plan on returning to Turkey later this year and if I do, I would like to stay at the Grand Makel again.

Leisure Self

10/10

Exceptional

08 Feb 2022

Alperen

I like very much

Leisure Partner

10/10

Exceptional

12 Dec 2021

Timothy

Good hotel and nice helpful staff

Business_and_leisure Self

10/10

Exceptional

08 Dec 2021

phillip

Enjoyed my stay

Business Self

4/10

Poor

09 Nov 2021

Verified traveler

not good experience

not as expected

Friends_and_family Family

2/10

Poor

27 Jul 2021

Verified traveler

Terrible

The rooms are old and dirty. Air condition was not working properly. Refridgerator was not working and leaking water. They refused to change our room. They have no mechanic inhouse. Terrible management. Worse than a 3 star hotel.

Business Family

6/10

Pleasant

24 Apr 2021

Verified traveler

It’s ok but not great. AC was not working properly. Internet goes on and off. Tap water coming force in restroom and can’t adjustable.
Staff good. Location good.

Leisure Family

2/10

Poor

28 Nov 2020

Seth

WORST PLACE ON EARTH

the worst place i have ever stayed in my life! the tv didn't work, bathtub was out of order, fridge didn't work, internet didn't work. the buffet breakfast was absolutely trash all they had to offer was white toast, jam and burnt coffee

Partner

8/10

Excellent

22 Nov 2020

ali

Restaurants and cafes are next to the hotels which a plus. The location is between car shops but you can have sea view in upper floors. The breakfast is modest but considering the covid-19 situation iam ok with it . Room service is not that good however . The price was attractive AND IN GENERAL IT IS GOODEXPERIENCE .

Leisure Self

10/10

Exceptional

25 Oct 2020

Ahmad

Very good experience i with good price

Self

4/10

Poor

11 Oct 2019

Dave

Bathroom is not clean, carpet wasn't unclean as well.

Business Self

10/10

Exceptional

26 May 2019

Verified traveler

I think the staff was the best part of the hotel.İ met Seçkin The general manager who was a really nice guy. Şahin Was my bartender and he was excellent. He was friendly and help me learn Turkish language.
The room was clean and well furnished.

Leisure Self

10/10

Exceptional

06 Dec 2025

tugce

Oda temizdi, personel nazikti. Kahvaltı güzeldi. Fiyat performans bir yer. Tek eksiği interneti biraz yavaştı.

8/10

Excellent

15 Oct 2025

ALI

Jeg hadde et veldig fint opphold! Rommet var alltid rent og pent, takket være Nermen fra housekeeping som virkelig gjorde en fantastisk jobb og alltid tok godt vare på rommet mitt. Frokosten var god, spa-avdelingen var avslappende, og personalet generelt var veldig hyggelige og hjelpsomme. Jeg er veldig fornøyd og kommer gjerne tilbake! 🌟

Self

2/10

Poor

24 Aug 2025

Ibrahim

Kahvaltısı 5 yıldızlı bir otele yakışmayacak şekildeydi. Malzemeler bayat özellikle kıl biber çöpten getirilip servise konulmuş vaziyetteydi. Hamur işleri bayattı. Genel olarak memnun kalmadık. Çalışanlar ilgisiz asık suratlı isteksiz yapıyordu işlerini.

Partner

10/10

Exceptional

13 Jul 2025

Personeel was vriendelijk, kamers waren schoon. Het ontbijt was lekker.

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Sezer

Hotel ist super die Mitarbeiter sin ausgezeichnet nett super Service

Leisure Friends

8/10

Excellent

03 Mar 2025

Metehan

Oda hakkında

Oda gayet temiz ve konforluydu fakat tuvalet ya da nereden geldiğini anlamadığım bir lağım kokusu vardı ve oda da günlüğü binlerce lira verdiğimiz odada plastik bardak yerine karton bardak yerine cam bardak olmasını tercih ederdim ses yalıtımı yoktu bunlar harici her şey yolundaydı

Partner

10/10

Exceptional

31 Jan 2025

Julie

Das Hotel ist von der Lage her zentral für Bayrampasa....es war ruhig und das Zimmer und Bad top gepflegt gross und sauber und ruhig

6/10

Pleasant

23 Nov 2024

Recai

war mittelmäßig,für 198 lira war überteuert!

Leisure

2/10

Poor

26 Oct 2024

Mustafa Burak

SKANDAL

odadaki koltuk hayatımda gördüğüm en rahatsız koltuktu. oda soğuktu ve klimanin ısıtması çalışmıyordu. Ekim ayında kim soğuk klima kullanacaksa artık :)

Partner

10/10

Exceptional

28 Sep 2024

Mehmet Serdar

Temiz , şık ve ekonomik. Terası ve kahvaltısı çok güzeldi.

Business

10/10

Exceptional

28 Aug 2024

TC Sedat

Mükemmel

Partner

6/10

Pleasant

15 May 2024

Amer Hussain

Liten men ok

Veldig grei hotell i forhold til størelse. Rommene var små, frokost var veldig dårlig, restauranten på 10 etg var veldig slitt. Beligenhet var ved fabrikkene som bråket noe forferdlig.

Friends_and_family Family