Name: Holiday Inn Istanbul City
Address: Turgut Ozal Millet Caddesi, 189, Istanbul, Topkapi, 34280, TR

4/10

Poor

03 May 2026

Farah

Spa was excellent but property is old and unresponsive staff. Heating aystem and fridge dont work at all.

Self

10/10

Exceptional

03 May 2026

Yilmaz

Yes

10/10

Exceptional

09 Feb 2026

Rachel

This is my third time staying st this hotel in Instanbul this year. From the moment you enter they greet you with warmth and smiles, they remembered me, that made me feel good. The Hotel Staff is very warm and curtious….The service while staying here was exceptional. They treat you very good. The rooms are clean. The ambiance is great. The restaurant food is also great! I highly recommend.
Rachel (New York, United States)

Business_and_leisure

10/10

Exceptional

04 Feb 2026

FAHAD

Excellent

Leisure Family

8/10

Excellent

26 Jan 2026

Susan

The room was clean and good value for money. Location is good for tram and getting into the old city.
Front desk staff need to learn better customer service and the concierge should be able to answer questions about the hotel and spa amenities-

8/10

Excellent

10 Jan 2026

Hamad

I didnot get the wheelchair accecible room

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Christina

Staff was very helpful

Leisure Self

6/10

Pleasant

15 Oct 2025

ATIF

Location is excellent but not as good as a Holiday Inn standard

Leisure Partner

8/10

Excellent

14 Sep 2025

Süheyl

Thanks very for staff becuse to make upgrade for my room without fees

4/10

Poor

28 May 2025

Firas

The towels was very old, the sink mixer broken , the shower support hand broken , the front desk lady were very nervous

Partner

6/10

Pleasant

22 May 2025

Mohamed

Not too bed

Business Self

10/10

Exceptional

22 May 2025

Abdalla

Location was very good right beside the train

Leisure Family_with_children

10/10

Exceptional

09 May 2025

Farah

The hotel and dervice ia fine jht when

4/10

Poor

24 Apr 2025

Fartun

The worst customer service staff are rude

Business

6/10

Pleasant

28 Feb 2025

Abdul

It is a good hotel.

Leisure Family_with_children

8/10

Excellent

17 Feb 2025

Farah

I've been here during winter and no complain at all. I really appreciate service and quietness. Also walked to the town for long walk which is safe area.

Leisure Friends

6/10

Pleasant

24 Jan 2025

victoria

There is no hair salon in this hotel, turkish bath and sauna were good, massage is excellent but breakfast is poor and expensive

Leisure Self

10/10

Exceptional

25 Dec 2024

Omar

Very good

Leisure Family

10/10

Exceptional

16 Dec 2024

Mohsin

Located right across from the tram station which takes you all the to the main tourist attractions in Istanbul. The hotel is clean smells good and the staff if very friendly. There are many restaurants near buy.

Leisure Self

8/10

Excellent

15 Sep 2024

Bilal

.

Leisure Family

2/10

Poor

09 Sep 2024

Aziz

Terrible

6/10

Pleasant

05 Aug 2024

Maryam

Not bad it’s ok

Family

8/10

Excellent

01 Jun 2024

Kevin

Nice helpful stay clean tidy room with great value for money. Only issue wifi didn’t connect for us so just winged it.

Leisure Partner

10/10

Exceptional

20 May 2024

Ruby

After all, we had a greatat experiences!

Leisure Partner

8/10

Excellent

20 May 2024

Malick

It's pretty clean and safe. Quite and close to food shopping area. Police station is next building. I do not like laundry service. It's very expensive. There's a laundry place not too far which was very cheap compare to the hotel.

Business_and_leisure Self

10/10

Exceptional

10 Apr 2024

Mohammad

Easy parkıng

Business_and_leisure Family_with_children

10/10

Exceptional

05 Mar 2024

Farazdaq

Really nice hotel and highly recommend to stay

Leisure Friends

2/10

Poor

14 Jan 2024

malak

I stayed in this hotel many times, everytime i come to istanbul i stay here but this time was terrible. They kept charging us for stuff we never used. They threatened my guest with calling the police. They locked my key card so i cannot access my room which had all my clothes, money and passport. They repeatedly would send someone to our room to bother us. The staff is disgustinly rude and has terrible service. I will never be sgaying here again and i will recommend everyone i know ñ not to stay here.

Business Family

10/10

Exceptional

27 Dec 2023

Osman

Excellent customer service and ver convenient for transport and dining.

Leisure Self

2/10

Poor

18 Dec 2023

Amer

Staff were no helpful
No microwaves in rooms
No fridges

10/10

Exceptional

03 Dec 2023

malak

Its very nice hotel and very good team

Business Family

2/10

Poor

10 Nov 2023

Ravshan

They are try to charge to you triple for mini bar, they listing they refill all the time. But they do do sh….t, overall bad experience. Stay away from this hotel.

Business_and_leisure Friends

10/10

Exceptional

10 Nov 2023

PARAMJEET SINGH

Friendly and helpful staff..quick room service

10/10

Exceptional

06 Nov 2023

James

Satisfactory

Satisfactory

8/10

Excellent

23 Oct 2023

ABDELRAHMAN

VERY GOOD

Leisure Family

2/10

Poor

23 Oct 2023

Anil

Nothing

Business_and_leisure

10/10

Exceptional

21 Oct 2023

DUHAA

Amazing hotel

It was amazing hotel beautiful, clean room, good service ,friendly staff, and the location of the hotel is very good near the tramway station and in the centre of the city

Friends_and_family Family

10/10

Exceptional

14 Oct 2023

Ammar

Its nice area nice hotel but too old equipment like the fridge and bath

2/10

Poor

25 Aug 2023

Omar

Rude and bad father attitude

It was worse experience ever. They had very bad attitude the lady in the breakfast restaurant so rude. The reception guys don’t want to listen and discuss anything. All over it was bad experience . I choose the hotel, because part off IHG group but looks like owned by reception employees.

Friends_and_family Friends

10/10

Exceptional

14 Aug 2023

Verified traveler

Great hotel, good value, moderne & clean

Friendly and helpful staff. Clean well maintained hotel. 24hr service, great location, making it very easy to explore Istanbul. Great value!

Friends_and_family Family

8/10

Excellent

01 Aug 2023

Nikolai

Perfect stay in Istanbul

Very good

Friends_and_family Family

8/10

Excellent

27 Jun 2023

Sarah

Good value. Service not bad but could be better. Surgest maybe life guard by pool at busy weekends as not all parents take much notice!

Partner

10/10

Exceptional

31 May 2023

Raid

the best thing was everyday housekeeping.

10/10

Exceptional

21 May 2023

Daniel

Very good 👍 and professional

8/10

Excellent

04 May 2023

Victoria

I had a good time staying in the hotel.

Business_and_leisure Family

8/10

Excellent

15 Mar 2023

Kamrun

Wonderful Holiday Inn !

It was my first time in Istanbul with my daughter and I stayed 13 nights in Holiday Inn Istanbul Old City. I have booked it from Bangladesh and found the overall service very good except one thing no A/C was running because heating was going on. Some nights it was very hot, I opened the window even could not sleep. I talked to the reception several times and asked them for A/C but it didn’t work out. Second issue was internet not available all the times.
But cleanliness and location was excellent.

Friends_and_family Family

10/10

Exceptional

24 Feb 2023

Mitesh

Nice and friendly staff, and polite Reception staff

Leisure Family

8/10

Excellent

20 Jan 2023

Victoria

Great location is close to tram Station where you can go to shopping. Great food for the breakfast. But the hotel doesn't look like 5 starts.

Leisure Family

10/10

Exceptional

02 Jan 2023

Ali

Location was good and the suite offered a bedroom and a living room, good enough for 3 people.

Leisure Family_with_children

2/10

Poor

19 Dec 2022

MOHAMAD

I just stayed here during 12/07/22-12/17/22. This was not what I was expecting. There was a rat in my room and hotel staff moved my room, but then charged me for products in the minibar that I did not use.

Business_and_leisure Family

2/10

Poor

12 Dec 2022

Mariella

Avoid it

This is max 3 star hotel. No A/C. Dirty carpets. Food ok. Staff not helpful. Don't speak English, reason why I chose an american chain.

Only thing perfect is the location. Across from the tram and lots of shops.

Partner

6/10

Pleasant

29 Nov 2022

Verified traveler

Lseeping with the fan

They do not have a cold AC! Only hot and when complained they opened the window and gave me a fan!

Business

2/10

Poor

20 Nov 2022

Yasir

I don’t recommend anyone to stay at this place it’s totally waste of time and money. Very highly rated it should be 1 star hotel. Very unprofessional front desk. Very noisy rooms overall it’s very uncomfortable place to relax.

Business Friends

8/10

Excellent

01 Nov 2022

NAWAL

Hotel little far from the center although metro station present next the hotel and a break fast so expenssive.. Room is so comfortable and calm.. Staff are so cooperative

Business Friends

2/10

Poor

15 Oct 2022

jabbar

Staff members were extremely rude, unpleasant, unfriendly and not helpful at all. When communicating they clearly did not want to be spoken to. make the whole stay uncomfortable

Leisure Partner

2/10

Poor

03 Oct 2022

Yousif Azilden

The prices are 5 stars ones but the room was not even 2 star standards. Dust on the glass shelves above the dirty fridge , headboard, lights fitting and bathroom make up mirror which looked so old and flaky.
Carpet were stained ,black marks on the walls, socket off the wall, air conditioning grill is off the wall and made such a loud noise when put on 2 or 3 and it was manually operated.
The kettle was broken so called the reception about it, they came and took the kettle and didn’t replace it. So I called them again they said someone will repair it and they try to blame me for it. They didn’t replace the kettle until a day later I complained about it and then they sent the replacement kettle. We even run out of hand soap I had to tell them about it as the cleaner didn’t fill the dispenser in the morning.
The only good thing about it is location quite good. Other than that nothing really. I wouldn’t recommend it to anyone as 5 stars hotel.
Very dissatisfied and disappointed because when I booked it I looked at the name HOLIDAY INN such a reputable company worldwide and I have stayed in their hotels in the UAE before and it was so good.
However this one I wouldn’t recommend to anyone.

Business_and_leisure Partner

8/10

Excellent

27 Sep 2022

Guillermo

Istanbul City Holiday Inn

Hotel was fine. We only sleep there do not hang around pool or bar/restaurant. We believe maid service could improve a little. They did not see dirty glasses and did not replace. Also, room was non smoking but maybe you could smoke there in the past and the smell of tobacco seems to still be present. The tub seemed a bit too high making it not too easy to get in/out. Towels seemed a little worn out. Location was great.

Friends_and_family Family

8/10

Excellent

25 Sep 2022

alaaldin

Good hotel

I think the name of holiday in make them more professional and more kindness ...
In my opinion there is not trade mark hotels and give service better than holiday in

Partner

10/10

Exceptional

18 Sep 2022

Inder singh

Easy excess transport connection very good

Leisure Partner

6/10

Pleasant

26 Jul 2022

anas

It’s okay if u don’t have another choice

Business_and_leisure Self

10/10

Exceptional

24 Jul 2022

Raad Adnan

It was good

Partner

8/10

Excellent

24 Jul 2022

Vesselka

Staff at the reception was nor very friendly!

Business_and_leisure Self

10/10

Exceptional

13 Jul 2022

Gunessing

The cleanliness of the hotel is good, they are always on time to clean the room. Breakfast is ok with a big variety served.

Business_and_leisure Friends

10/10

Exceptional

10 Jul 2022

malak

Thank you fir tge best sirvice in istunpol

6/10

Pleasant

16 Jun 2022

Prabhu

Location was good as the tram station was right opposite the hotel. Breakfast was boring same things. There was very little for vegetarians. Staff on the reception wasn’t forthcoming.

Partner

10/10

Exceptional

04 Jun 2022

Laila

Leuk en goed verblijf gehad! Goede service gehad. Mochten zelfs 3 uurtjes langer blijven na onze uitcheck tijd.

Leisure Partner

10/10

Exceptional

29 May 2022

Ghousia

Over all everything was fine except they dont offer free water

Business_and_leisure Family_with_children

8/10

Excellent

22 May 2022

hocine

Big hotel with all the amenities but located little bit far from the city center; you should take the tramway few meters away from the main entrance ..
The street side is very noisy , police cars and ambulances all the night long.. I shifted to another hotel in the city center because of the noise

Business_and_leisure Self

2/10

Poor

16 May 2022

Adeyinka

This is the worst hotel i have ever stayed. I had to leave the hotel after two days and booked the Hilton Istabul for our last two nights.

The room was very hot and the air conditioning was not working, I was told to go and open the window in the room as they centrally control the heating. This made the room hot, unbearable and the noise from the outside main road meant we could not sleep all night.

I got the room changed the next day to another room which was in the smoking area, as that was all they had. the room also had exactly the same problem as it was hot and opening the window meant a lot of noise. The Air conditioning was not working. I reported this twice and nothing was done.

We eventually made up our mind to just leave ,lose the money and go somewhere else. To our surprise, the guiy we told we were leaving was so unconcerned and did not even ask why we were leaving. despite the fact that we had two nights left.

I had to tell him that it is very disappointing that he did not care to ask why the gueust were leaving and he just said, i will let the manager know.

There were construction going on in the lobby which meant it was dusty, there were electrical wires and there was a smell of burning electrical wires which meant it was very unsafe.

The swimming pool is only opened 4 months in ayear we were told and was not available for use whilst we were there.

Leisure Partner

10/10

Exceptional

15 May 2022

Mohamad

Outstanding 10/10

Friendly and helpful reception, even housekeeping staff are always smiling and friendly.
Located a few steps from Tram Station.
Clean, comfortable, and great architecture.
Would stay there again and again.

Friends_and_family Family

10/10

Exceptional

10 May 2022

Arafat

I stayed 6 nights , overall very satisfied, good location, shops etc walking distance, tram stop opposite hotel , cleanliness, friendly staff, Good variety breakfast, good gym , sauna etc , I would definitely come again

Leisure Partner

2/10

Poor

12 Mar 2022

Mostafa

Be vigilant, they change what you ordered.
I askedand bought King bed and when arrived they refuse and fave me like Queen bad. No recompense or change proposal !!!!

Leisure Family

4/10

Poor

28 Feb 2022

Verified traveler

Aircon didn't work, it was ALWAYS 29 degrees in the room, even when the outside temperature was 6 degrees.
Wifi wouldn't stay connected for longer than 60 secs, TV didn't work. Ran out of toilet roll one day, shower to the rescue. Besides the pregnant lady at the reception the rest of the staff were a bit useless. A really good thing was that it was opposite the tram stop and that there was a really good Turkish bath room. Don't recommend.

Leisure Friends

4/10

Poor

16 Feb 2022

Ozkan

Drinks was overpriced and the staff service was not great..

Leisure Partner

10/10

Exceptional

08 Dec 2021

ALI

Best place to stay

Excellent reception and best manager Mr Ali :)

Business

8/10

Excellent

30 Nov 2021

hocine

It is a small, quiet family hotel run by a young dynamic team under the valiant eye of the owner who keeps an eye on every single detail . The hotel is very quiet, located very close to the Blue Mosque and Aya Sophia Mosque, not far from the metro station and 2 stops from the Spice Bazaar.
Very suitable for families

Leisure Self

8/10

Excellent

24 Nov 2021

hocine

The carpet in the room is old and has several stains, cleaning is done daily with a change of clean sheets and towels which are worn out and appear to have not been renewed for a long time.
Small worn television with various programs and channels.
Overall I was satisfied although my room was across from a busy and noisy boulevard.
The good note to the varied breakfast which I was unable to enjoy while under dental care.

Leisure Self

10/10

Exceptional

12 Nov 2021

Abdullah

Room was clean, beds and bathrooms. Breakfast has many options and delicious.

Leisure Self

2/10

Poor

10 Nov 2021

Abdulhamid

Not confortable

Not good hotel with very poor management, very very poor services, not friendly talking staff, not clean hotel and the smell eveywhere, not trained staff to be polite for guests, shouting to guests, restaurant like a fish market with one staff

Friends_and_family Family

10/10

Exceptional

28 Oct 2021

Anggara

Close to restaurants

Leisure Self

2/10

Poor

23 Oct 2021

khalid

No

Business Family

2/10

Poor

19 Oct 2021

Iman

No like

Business Family

10/10

Exceptional

28 Sep 2021

Adem

Ezgi gave an amazing customer service. Best employee!!

Business Family

10/10

Exceptional

21 Sep 2021

Yasmeen

I enjoyed that it is peaceful if you want it to be. Fahri was a pleasure to connect with and the staff is caring and responsive. Great place to be.

Business Self

4/10

Poor

16 Sep 2021

Kara

Hotel needs a remodel.

I have stayed at a lot of holiday inns and this was one of the worst. The rooms are outdated and desperately need to be remodeled. The furniture and room were in bad condition. My room had hand prints on the wood paneling that was on the wall. I wouldn’t not recommend staying here. I’m not sure how this place is rated a 5 star when it is in such bad condition.

Friends_and_family Friends

10/10

Exceptional

04 Aug 2021

Verified traveler

Good stay thanks!

Leisure Friends

10/10

Exceptional

03 Mar 2020

Verified traveler

Excellent very nice experience just like before. I would recommend it again.

Friends_and_family Family

6/10

Pleasant

20 Feb 2020

Evan

Most things were ok... but the receptionists were frownig the whole 3 days...

Friends_and_family Family

8/10

Excellent

18 Feb 2020

Ali

Very good environment, friendly service all staff was very professional

Leisure Friends

10/10

Exceptional

09 Feb 2020

Verified traveler

For me, it is a perfect location. The staff is AWESOME!! The food and service on a scale of 1-10 with ten being the best: 15. This was my second stay at this location and will always be my go to place in Istanbul.

Thanks again for a wonderful stay.

Business_and_leisure Self

10/10

Exceptional

08 Feb 2020

Verified traveler

I liked everything in this hotel, i stayed here for 15 days, the metro station right in front of the hotel, i didn't try the hotel food because i spend all my day out and want to try the outside food , there is a supermarket near the hotel so i get what i wanted from there. I really loved the steam room and the turkish bath, service really good, internet is fast, cleaners who come every day to clean are honest and nice people.

Overall location, service, internet and honesty is perfect.

Leisure Family

8/10

Excellent

30 Jan 2020

Mark

Good hotel with a brand you can trust

Although an older hotel and a little tired in places, it was still k for what I needed. Very conveneinet for the tram, about 7 - 9 stops to the old city depending on where you need to get, takes about 15 minutes. Not much in the immediate area, but restuarants can be found about a 10 minut walk away. Room was OK, as was breakfast

Business

10/10

Exceptional

08 Jan 2020

Oth

Clean, quite, very comfortable. Location is great and tram station just opposite to hotel entrance with easy access to Istanbul landmarks and areas.

They charge for the water in the room and no complimentary water in a 5 stars hotel!

Leisure Partner

10/10

Exceptional

07 Jan 2020

Fuad

Amazing. Thanks for the upgrade

Partner

8/10

Excellent

06 Jan 2020

Moe

Quite, clean and very comfortable. Location is great just opposite to Tram station and with easy access to main city’s attractions.
Just small comment regarding the water. In all 5 stars hotels they usually put couple of complimentary water bottles daily, it’s really shameful to see a 5 stars hotel not providing a free bottle of water! I know the cost of water bottle is 12 TL only but regardless, this is a 5 stars hotel!

Leisure Family

10/10

Exceptional

03 Dec 2019

Azam

Very nice staff. Organized , neat and clean . Next to public transportation. Always a pleasure to stay there

Leisure Self

10/10

Exceptional

20 Nov 2019

Verified traveler

Brilliant service thoroughly enjoyed it