CryptoTraveler
cryptotraveler

Show prices in

Choose a currency for your trip.

More currencies

More crypto

Prices refresh when you change currency.

Find your next stay

Four Points By Sheraton Cuenca

Loja · Ecuador

Ave. Circunvalación Sur Y Ave. Felipe IiView location

9.0/10Excellent524 Reviews
Cleanliness9.6/109.6
Service9.2/109.2
Comfort9.2/109.2
Condition9.4/109.4
Neighborhood9.2/109.2
Amenities9.2/109.2
See all ratings
Check availability Pay with crypto or card
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Four Points By Sheraton Cuenca

Stay connected at the Four Points by Sheraton Cuenca, conveniently located within the convention center, just steps from Mall del Rio and a short drive from the Museum of Metals. This hotel offers 120 guest rooms, each equipped with iPod docking stations, flat-screen TVs, and complimentary Wi-Fi.

Enjoy the hotel's health club, spa tub, and sauna, or take advantage of the concierge and wedding services. Savor lunch or dinner at the on-site restaurant, or relax with 24-hour room service.

Start your day with a complimentary local cuisine breakfast, served weekdays from 6:30 AM to 10:00 AM and weekends from 6:30 AM to 10:30 AM. A complimentary roundtrip airport shuttle is available 24/7.

Read more about this hotelShow less

With a stay at Four Points By Sheraton Cuenca in Cuenca, you'll be connected to the convention center, just steps from Mall del Rio and a 3-minute drive from Museum of Metals.

This hotel is 1.2 mi (1.9 km) from Cuenca Botanical Garden and 1.4 mi (2.3 km) from Alejandro Serrano Aguilar Stadium. Stay in one of 120 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as laptop-compatible safes and desks. Featured amenities include a 24-hour business center, express check-in, and complimentary newspapers in the lobby. A roundtrip airport shuttle is complimentary (available 24 hours).

Popular amenities

Swimming Pool
Free WiFi
Parking available
Airport transfers
Dining services
Concierge
Laundry
Spa
Gym
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 18 Pet max weight (per pet) in lb is 40 Only dogs and cats are allowed Maximum number of pets per room 1 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

    We have included all charges provided to us by the property.

  • You need to know
    • Pool access available from 9:00 AM to 9:00 PM.
    • Only registered guests are allowed in the guestrooms.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • Safety features at this property include a fire extinguisher
  • Optional fees
    • Pet fee: USD 30 per pet, per stay
    • Service animals are exempt from fees
    • Rollaway bed fee: USD 30.0 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Mall del Rio 0.1 km / 0.1 mi
Mirador de Turi 1.4 km / 0.9 mi
Museum of Metals 1.4 km / 0.9 mi
Cuenca Botanical Garden 2 km / 1.2 mi
Galeria FVega 2.2 km / 1.4 mi
Alejandro Serrano Aguilar Stadium 2.4 km / 1.5 mi
Pista De Bicicross Bmx Cuenca 2.4 km / 1.5 mi
Cuenca Municipal Planetarium 2.6 km / 1.6 mi
Inter-American Center of Popular Arts 2.8 km / 1.7 mi
Sombrero Museum 2.9 km / 1.8 mi
Río Tomebamba & Calle Larga 3 km / 1.9 mi
Chahuarchimbana House Museum 3 km / 1.9 mi
Las Conceptas Museum 3.1 km / 1.9 mi
University of Cuenca's Orchid Garden 3.1 km / 1.9 mi
Museum of the Aboriginal Cultures 3.1 km / 1.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 120
  • hotel
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Airport Shuttle
  • Room serviceExtra charge
  • Laundry service
  • Multilingual staff
Show 25 more facilities & services
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Lift access
  • ShopExtra charge
  • TerraceExtra charge
  • Concierge
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Bar
  • Restaurant
  • Poolside snack bar
  • Banquet hall
  • Meeting room
  • Business centreExtra charge
  • Indoor freshwater pool: 1
  • TV lounge
  • Sauna
  • Steam bath
  • Hot tubExtra charge
  • MassageExtra charge
  • Spa centreExtra charge
  • Breakfast
  • Non-smoking establishment
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE CLASSIC KING BEDDOUBLE • CLASSIC KING BED • 31 m²DBL.AS-KG
    DOUBLE CLASSIC KING BEDPhoto unavailable19 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Cuenca

    DOUBLE CLASSIC KING BED

    Room photos

    19 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Room type
    DOUBLE
    View / characteristic
    CLASSIC KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-KG

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE KING SIZE BEDJUNIOR SUITE • KING SIZE BEDJSU.KG

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Cuenca

    JUNIOR SUITE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Cuenca

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Cuenca

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Cuenca

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • QUADRUPLE CLASSIC TWO QUEEN BEDSQUADRUPLE • CLASSIC TWO QUEEN BEDS • 31 m²QUA.2Q-AS
    QUADRUPLE CLASSIC TWO QUEEN BEDSPhoto unavailable17 photos

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    QUADRUPLE
    View / characteristic
    CLASSIC TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Cuenca

    QUADRUPLE CLASSIC TWO QUEEN BEDS

    Room photos

    17 photos

    Select a photo to open the full-screen viewer.

    Photos illustrate the room type; your assigned room may vary.

    Room overview

    Non-smoking room
    Room size
    31 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    2 × Queen-size bed 150-154 width
    Room type
    QUADRUPLE
    View / characteristic
    CLASSIC TWO QUEEN BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: QUA.2Q-AS

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH VIEWSRoom • WITH VIEWSROO.WV

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

    Check availability

    Four Points By Sheraton Cuenca

    Room WITH VIEWS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH VIEWS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.WV

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Four Points By Sheraton Cuenca

9.0
Excellent
524 Reviews
Cleanliness
9.6 /10
Service
9.2 /10
Comfort
9.2 /10
Condition
9.4 /10
Neighborhood
9.2 /10
Amenities
9.2 /10
100 reviews shown
6/10
Pleasant
06 Jul 2026
David A
Great breakfast buffet. We'll location.
Very noisy rooms from street cars and trucks even at night.
Family_with_children
10/10
Exceptional
05 Jul 2026
Juan
Un lugar muy digno para descansar, las habitaciones muy limpias, todo muy ordenado el servicio del Sheraton, donde quiera que hoy en el mundo es excelente
Self
8/10
Excellent
02 Jul 2026
Romel
Todo estuvo muy bien. Lo único que no me gustó es que me cargaron el IVA aunque presenté mi pasaporte USA. La respuesta de la recepcionista fue que debía haberle avisado para que no haga el cargo, eso me pareció de mal gusto.
Friends
10/10
Exceptional
30 Jun 2026
Zoila
The only thing that needed more attention was the bathroom. It was clean but you could see a little mold in the joints of the bathroom tiles.
Every thing else was superb!
Family_with_children
10/10
Exceptional
28 Jun 2026
Christian Fabricio Roldan
Great location!! Beautiful facilities! nice pool, connected to two big malls with lots of options to eat. Breakfast was great. Staff were so kind!!
Family_with_children
10/10
Exceptional
20 Jun 2026
Reybi
Clean room, good staff, excellent breakfast, parking not easy to get access if you check in at first time, but it’s ok.
Friends_and_family Family
10/10
Exceptional
13 Jun 2026
Jim
Everything is great especially the breakfast. If you want to sleep in a bit get a room at the back side of the hotel. The front side faces the Panamericana highway and you get some traffic noise early in the morning.
Partner
10/10
Exceptional
08 Jun 2026
John
Breakfast was great Staff was great Room was great and cleaned great !
Partner
10/10
Exceptional
02 Jun 2026
Cinthya
Clean room and friendly staff
Family_with_children
10/10
Exceptional
26 May 2026
MARIA CAROLINA
Todo muy bien! Excelente servicio e instalaciones
Family_with_children
8/10
Excellent
25 May 2026
Julio
En general todo bien. Hice la reserva via Expedia y me salia que el total por noche era $105.60. Sin embargo al momento de hacer check in me cobraron $121.77 ya que me indicaron que el precio en Expedia no incluia IVA. Primera vez que me pasa esto en algun hotel ya que siempre que he reservado con Expedia pago el valor que indica la reserva. La persona que me atendio en check in no fue muy amable con la situacion.
Partner
6/10
Pleasant
21 May 2026
DIEGO
Todo excelente excepto por el ruido excesivo que hay todo el tiempo hay demasiado ruido alrededor y nos dieron ventana a la calle traten de pedir que sea habitación con vista interna el ruido no deja descansar
Partner
10/10
Exceptional
18 May 2026
Joel
Excellent personal, professional and family support. Breakfast was amazing! Totally recommend this hotel!
Family
6/10
Pleasant
10 May 2026
David
La propiedad está al lado de un centro comercial lo que le hace muy bulliciosa y si pides cambio de habitación te ofrecen hacerlo pero te advierten que la calle es más bulliciosa aun. La piscina no estaba disponible y no nos avisaron eso en el check in. Tuvimso que quejarnos para que nos dejen usarla 1 día. Era feriado de semana santa y entiendo que la tarifa suba pero unos conocidos en Cuenca me hicieron saber que \"nos cobraron como a extranjeros\" osea no sentí que el costo beneficio de un hotel de ese valor lo valió para nada.
Family
10/10
Exceptional
08 May 2026
Patricia
Excelente desayuno.
Partner
8/10
Excellent
07 May 2026
Juan
Breakfast delicious, shops nearby.
Business
10/10
Exceptional
05 May 2026
Patricia
Todo muy bien
Partner
10/10
Exceptional
04 May 2026
Teresa
Wonderful facility with attentive and professional staff. Comfortable beds and great location. Convenient to Mall del Rio and central Cuenca. Parking was easy and free. The breakfast was delicious with a variety of dishes. Really enjoyed the clean pool, gym, and steam room each evening. WiFi was strong enough to facilitate working from the room on a video call.
Partner
6/10
Pleasant
01 May 2026
Carlos
ok
Business Self
10/10
Exceptional
27 Apr 2026
Christian
Very clean and new
Self
10/10
Exceptional
24 Apr 2026
Alexander
Superb location, next to the biggest (for now) mall of Cuenca! By the end of May, accross the street will open the biggest mall, El Alto.
8/10
Excellent
19 Apr 2026
Karla
De lo mejor para llegar en cuenca
Family_with_children
10/10
Exceptional
08 Apr 2026
Mariela
Simplemente excelente.
Partner
10/10
Exceptional
26 Feb 2026
Anthony
Staff was amazing, room was very clean, location is excellent, amenities and restaurant are great.
Friends_and_family Family
10/10
Exceptional
06 Jan 2026
cesar
great housekeeping
food
Business Family
2/10
Poor
02 Jan 2026
Maria Eufemia
Staff, pool, buffet, internet
Leisure Family_with_children
2/10
Poor
25 Dec 2025
Maritza
Service
8/10
Excellent
23 Nov 2025
Carlos
Buena ubicación
Leisure Partner
10/10
Exceptional
13 Nov 2025
Diana Patricia Asmal
The place was perfect clean and the the staff very kind
10/10
Exceptional
03 Nov 2025
MOISES
Super!
10/10
Exceptional
16 Oct 2025
Raul
I have stayed in many hotels and yours is one of the best ones. The room is big. It was clean very comfortable bed. Room service was excellent. Your staff was very friendly and had an answer for all my questions with the more behind the hotel. Excellent location we did not use the pool Cause we were limited in time but overall I hope to be back very soon. Thank you very much for a good time.
Leisure Family
6/10
Pleasant
13 Oct 2025
Juan
Hotel is nice, clean and confortable. The rooms are nice. Bathrooms a bit old, but clean. Swimming pool is great for kids and has an amazing view. The main problem is that the hotel hosts parties and corporate events in the top floor and also has a event venue in front. So if you are e\"lucky\" (like we have already been for two stays) you will have a very noisy night and you won't be able to sleep until late at night.
Leisure Family
10/10
Exceptional
11 Oct 2025
Daniela
Great hotel and staff
Leisure Family
10/10
Exceptional
29 Sep 2025
mario
People at front desk charge you a double tax.
If you question it they say is a government thing....
When is clearly stated eveywere passport with a tourist visa is exempt from this tax..
Hotel dont care they charge you anyway....
Leisure Partner
10/10
Exceptional
19 Sep 2025
Christine Louise
Classy!
Leisure
10/10
Exceptional
23 Jul 2025
Edmundo Jordão da Silva Vargas
Excellent Hotel in Cuenca City. Attentive Staff, Excellent restaurant and breakfast, large room, nice bed and shower.
Business Self
10/10
Exceptional
09 Jun 2025
Donald
Great staff and close to everything.
Self
10/10
Exceptional
09 Jun 2025
Mike
Hotel is great , pool service is great and have amazing view of Cuenca
Friends_and_family Family
10/10
Exceptional
02 Jun 2025
Rita
Excellent location! Great staff! Beautiful City…
Leisure Family
10/10
Exceptional
04 May 2025
taek
Very good
Leisure Family
8/10
Excellent
23 Apr 2025
Edison
Property is nice, unfortunately they charge extra for every single thing, also they charge sales tax, they don't tell you until you make a reservation.
They should be more serius about.
Leisure Family
10/10
Exceptional
26 Mar 2025
Steve
Very close to the mall and the breakfast was absolutely amazing
Leisure Family_with_children
10/10
Exceptional
26 Mar 2025
Lorena

Great stay

Great clean hotel. Superb service, convenient access to Mall del Rio. Excellent breakfast.
Friends_and_family Family
10/10
Exceptional
23 Mar 2025
Luis
Very good hotel
10/10
Exceptional
12 Mar 2025
Walter
Good stay for family trips
Leisure Family_with_children
6/10
Pleasant
04 Mar 2025
Carlos
Only problem dog next to me bark all night. No one did nothing.
Business Self
10/10
Exceptional
22 Feb 2025
RAFAEL
So great, good location and excellent staff
Business Self
2/10
Poor
31 Dec 2024
Poul

Nunca más regreso al Sheraton de Cuenca

Horrible experiencia en el hotel. El día que nos entregaron la habitación nos encontramos con unas heces en la ducha. Justo le bañaba a mi hijo y pensamos que era una mancha en la baldosa, luego mi esposa se bañó y se empezó a deshacer y se dió cuenta que se trataba de excremento. Se reclamó a la recepción y gerencia y lo único que hicieron fue cambiarnos de habitación al día siguiente por una que inclusive tenía un baño más pequeño. Al desayuno tuvimos que hacer fila para poder darnos una mesa, ya que viene gente que paga por el brunch y por lo visto los huéspedes no tienen preferencia para las mesas del restaurante.
Friends_and_family Family
10/10
Exceptional
17 Dec 2024
LEONARD
THE STAFF WAS PROFESSIONAL.
2/10
Poor
05 Nov 2024
John
N/a
8/10
Excellent
13 Oct 2024
javier
Rooms are very comfortable and in good condition. Staff is very helpful.
Business Self
8/10
Excellent
18 Sep 2024
Silvio
Room was great, pool was on maintenance during my stay, check out was a little weird but can’t complain
10/10
Exceptional
08 Sep 2024
Matilde
Very safe nice people
6/10
Pleasant
07 Sep 2024
Ronald
The breakfast was exceptional. Heard doors opening and closing all day from other tenants and other noises from the street. All purchases were expensive. Walkway to rear exit to mall crumbling.
Business_and_leisure Partner
10/10
Exceptional
04 Sep 2024
RICHARD

Just perfect

Love this hotel. people very friendly Super elegant. Food 10/10. Love it
Partner
10/10
Exceptional
29 Aug 2024
cornelio
Great staff and great car service
10/10
Exceptional
16 Aug 2024
Ivette
The experience in this hotel was amazing
Business_and_leisure Family
10/10
Exceptional
12 Aug 2024
Cristina
Ok
10/10
Exceptional
19 Jul 2024
SERGIO
The best
Leisure Self
10/10
Exceptional
12 Jul 2024
Nidia
Nice hotel with good views of the city. Clean
Leisure Family
10/10
Exceptional
01 Jun 2024
John
Wonderful front desk and bar staff. They could not have been more pleasant or helpful.
Leisure Pet
6/10
Pleasant
05 Apr 2024
Lourdes
I went the weekend of Good Friday. Not a good idea since there were too many kids. We didn’t even get to use the pool 🙄 but overall it’s a nice place.
Business_and_leisure Friends
8/10
Excellent
20 Mar 2024
Alejandro
Too Noisy.
Business
6/10
Pleasant
14 Dec 2023
Pablo
staff need to work on customer service
6/10
Pleasant
29 Nov 2023
Gil
Terrible WiFi in the rooms. No hooks to hang towels in the bathroom.
Leisure Partner
10/10
Exceptional
23 Oct 2023
John
Very nice !
10/10
Exceptional
25 Jul 2023
Cynthia
A pesar de que no está en el centro turístico de Cuenca está en una ubiación conveniente si se moviliza en transporte propio.
Tiene conexión directa al Mall del Río.
Al otro lado de la carretera se encuentra el Mirador del Turi. Y está a 15 minutos del centro y otros lugares turísticos de Cuenca.
Leisure Family
10/10
Exceptional
19 Jul 2023
Freddy
The staff was amazing. They went over and beyond to make our stay enjoyable. I highly recommend this hotel for anyone visiting Cuenca.
Business_and_leisure Family
10/10
Exceptional
14 Jun 2023
Eduardo
We were very impress with the service and friendliness of the staff! Everyone made us feel at home, from breakfast to bed time. Thank you!
Highly recommended!!
Leisure Partner
10/10
Exceptional
14 Jun 2023
Alexander
Excellent modern property and the staff was the best, we recommend Tito, he took care all our needs above and beyond
Leisure Family
10/10
Exceptional
08 Jun 2023
Carlos
What a great stay while in Cuenca...only 15 minutes from the central area and staff and property were very professional. The food in the dining room was top notch. I would definitely return.
Leisure Family
8/10
Excellent
13 Apr 2023
Andre
Would come again - and here is why: very welcoming and friendly staff, helpful in anyway, shopping mall next door, restaurant food is very good and the surrounding views are nice
Business Partner
8/10
Excellent
03 Apr 2023
Aida Graciela
Low cost
10/10
Exceptional
01 Apr 2023
Philip
Very friendly and helpful staff! I liked the option of being picked up at the airport and the driver was helpful. Definitely recommend this hotel and will use again when going back to Cuenca
Leisure Partner
10/10
Exceptional
06 Mar 2023
Ericka
The staff is kind, the hotel is quite and in a hill, the views are beautiful
10/10
Exceptional
06 Mar 2023
Blanca
The staff was very attentive, the room was clean and the breakfast buffet delicious. Estefania Ortiz and everyone in the hotel were always very attentive to all our needs. I would definitely cone back and recommend this hotel. The taxi costs 3 dls to the center of the City and the mall is very close which is very convenient
Leisure Family
10/10
Exceptional
29 Dec 2022
fabiola
Clean, good service
Leisure Family
8/10
Excellent
28 Oct 2022
Donald

Great view for half the building. Excellent buffet

Check in was difficult. Amenities were closed or had limited hours. Communication was poor. No upgrades. Complained… and management tried to help.
Friends_and_family Family
6/10
Pleasant
14 Oct 2022
Carlos
LOCATION
NO HOT WATER, AIR CONDITIONING FILTERS DIRTY
Leisure Family
10/10
Exceptional
12 Aug 2022
Nestor
Muy agradables y limpias habitaciones , cafetería y la excelente ubicación Justo al lado del centro comercial más grande de Cuenca .
Business Self
10/10
Exceptional
11 Aug 2022
Lidia
Although we only stayed one night this hotel exceeded our expectations. The staff, amenities and location were great. We wanted to stayed at a hotel closer to Cajas and Turi and this was the best option. We loved the pool which has an overview of the city of Cuenca. Breakfast (buffet) was included and it had many different options. Next time I come to Cuenca, I’m definitely coming back here.
Leisure Family
10/10
Exceptional
20 Jul 2022
Yanileth
ℹ enjoyed the great city views, and the mountains views as well since I had both. Very easy and convenient access to the Shopping Mall. The staff was friendly and helpful and very polite. The only thing Mondays the swimming pool was closed and if I knew in advance I would not have booked the rooms on those days other than that everything was excellent and I had an great staying with my family. I will definitely recommend this hotel.
Leisure Family
10/10
Exceptional
29 Apr 2022
Eddy Fernando
Hotel is clean and modern. Great pool with excellent views of the city.
Leisure Partner
8/10
Excellent
29 Apr 2022
maria clara
Buen hotel
Leisure Family
10/10
Exceptional
28 Apr 2022
Narcisa
NICE PLA CE
Family
4/10
Poor
24 Apr 2022
Elizabeth
El hotel estuvo Ok. No lo vale por el precio. Se escuchaba clarito lo que hacían en otras habitaciones. El personal súper atento.
Leisure Partner
10/10
Exceptional
24 Apr 2022
Vuty
Staff are very friendly and helpful.
Leisure Partner
10/10
Exceptional
24 Apr 2022
Marsha
Everything, the place,the service , the food excellent I’m definitely coming back.
Business_and_leisure Family
10/10
Exceptional
22 Apr 2022
Ernesto
Overall a great stay!
Restaurant is fabulous from breakfast through dinner. Rooms are big and comfortable and overall had a great time staying at this hotel and awesome time in and around Cuenca!
Leisure Family
8/10
Excellent
22 Apr 2022
Jacqueline
The staff was very attentive and the breakfast food was delicious.
Leisure Family
10/10
Exceptional
15 Mar 2022
John
It was very nice
Business Partner
8/10
Excellent
01 Mar 2022
JOSE
It’s Ok for the price, nice location.. away from city noises
Business_and_leisure Family
10/10
Exceptional
26 Feb 2022
Sandra
Excelente hotel y atención
Leisure Family
10/10
Exceptional
13 Jan 2022
Josephine
We appreciated the staff who were all very friendly, professional and efficient. When the hotel seemed to be full we did not get all sets of towels after returning to a clean room. They did their best to ensure we did receive our missing towels as soon as possible.
It’s become a pet friendly hotel and I do not have anything against dogs, however, we did not appreciate having dogs in the restaurant. People are required to wear masks, servers are required to wear hair nets (which I appreciate) however, dogs are allowed in the restaurant? Are dogs/animals being put above human beings? Dogs carry germs too. Is there a reason why they are allowed in the restaurant? Their furry hair can fill the air.
Dogs/animals do not belong in a restaurant. Service animals is the exciting the rule. I/we did not care for this.
Estefania does an excellent job as concierge hosts. Professional, friendly and efficient.
Front desk efficient, professional and friendly. Restaurant managers and servers professional, friendly and helpful.
Overall, you have the best frontline staff anyone could want. They stand shoulders to shoulders, if not better than Disney Resort Cast members😊
Business_and_leisure Family
10/10
Exceptional
28 Dec 2021
Thomas Steven
Great staff, great breakfast, great room, upgraded room with a fantastic view overlooking Cuenca. We love this resort.
Leisure Family
10/10
Exceptional
01 Dec 2021
Abel

I will stay in four points again

Hotel was clean ,friendly service from all personal, good water pressure in shower,elevators clean and working properly
Business
10/10
Exceptional
19 Nov 2021
javier
Modern and spacious rooms. Comfortable bed.
Leisure Family
10/10
Exceptional
06 Nov 2021
John
Amazing!!
10/10
Exceptional
16 Oct 2021
Angelica
Great hotel to enjoy Cuenca
Business_and_leisure Family
10/10
Exceptional
01 Oct 2021
John
Everything was excellent about my stay here including staff being very friendly and helpful.
Leisure Partner

Location & surroundings

Four Points By Sheraton Cuenca
Ave. Circunvalación Sur Y Ave. Felipe Ii, Cuenca, Ecuador

Explore the mapShow on Google

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 40 more nearby hotels

Four Points By Sheraton Cuenca

140 hotel photos