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Boutique Castilla De Leon

Cuenca · Ecuador

Hermano Miguel y Mariscal Lamar, S/NView location

7.2/10Very good143 Reviews
Cleanliness7.8/107.8
Service7.6/107.6
Comfort7.6/107.6
Condition7.6/107.6
Neighborhood7.0/107.0
Amenities7.0/107.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Boutique Castilla De Leon

With a stay at Hotel Boutique Castilla de Leon in Cuenca (Downtown Cuenca), you'll be steps from Plaza Rotary Market and Civic Plaza. This hotel is 0.4 mi (0.6 km) from New Cathedral of Cuenca and 0.5 mi (0.8 km) from Esqueletologia Museum.

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless Internet access. This hotel also features concierge services, gift shops/newsstands, and a television in a common area. Featured amenities include a business center, express check-in, and complimentary newspapers in the lobby.

Self parking (subject to charges) is available onsite. Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Quench your thirst with your favorite drink at the bar/lounge.

Make yourself at home in one of the 17 guestrooms featuring minibars and flat-screen televisions. Rooms have private balconies or patios. Complimentary wireless Internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets.

Read more about this hotelShow less

A stay at Hotel Boutique Castilla de Leon places you in the heart of Cuenca, steps from Plaza Rotary Market and 6 minutes by foot from Museum of the Canari Identity.

This hotel is 0.4 mi (0.6 km) from Cúpulas Lookout and 0.4 mi (0.6 km) from New Cathedral of Cuenca. Stay in one of 17 guestrooms featuring LCD televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms with showers are provided.

Conveniences include phones, and housekeeping is provided daily. Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of conference space and meeting rooms.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

No elevators Parking height restrictions apply Professional property host/manager Property does not offer onsite COVID-19 testing Property does not require health documentation at check-in Pets not allowed Service animals not allowed

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available Cashless transactions are available

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.

    We have included all charges provided to us by the property.

  • You need to know
    • Up to 4 children stay free when occupying the parent or guardian's room, using existing bedding.
    • No pets and no service animals are allowed at this property.
    • Parking height restrictions apply.
    • Cashless payment methods are available for all transactions.
    • Contactless check-in and contactless check-out are available.
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards; cash is not accepted
    • Cashless transactions are available
    • Safety features at this property include a fire extinguisher
  • Minimal age
    18
  • Optional fees
    • Fee for continental breakfast: approximately USD 7.75 to 15.75 for adults, and USD 5.75 to 9.75 for children
    • Nearby parking fee: USD 7 per night (98 ft away; open 8:00 PM to 8:00 AM)
    • Credit card charges are subject to a surcharge of 9 percent

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

    Spanish

Nearby attractions

Plaza Rotary Market 0.1 km / 0.1 mi
Museum of the Canari Identity 0.5 km / 0.3 mi
Calderon Park 0.5 km / 0.3 mi
San Blas Park 0.6 km / 0.4 mi
Cúpulas Lookout 0.6 km / 0.4 mi
Las Conceptas Museum 0.6 km / 0.4 mi
Church of Santo Domingo 0.6 km / 0.4 mi
New Cathedral of Cuenca 0.6 km / 0.4 mi
Convent of the Assumption 0.7 km / 0.4 mi
Río Tomebamba & Calle Larga 0.8 km / 0.5 mi
Inter-American Center of Popular Arts 0.9 km / 0.5 mi
Museum of the Aboriginal Cultures 0.9 km / 0.5 mi
San Cenaculo Church 0.9 km / 0.6 mi
Puente Roto 1.1 km / 0.7 mi
Sombrero Museum 1.1 km / 0.7 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1960
  • Year of most recent renovation: 2017
  • Total number of rooms: 17
  • hotel
  • American Express
  • Diners Club
  • MasterCard
  • Visa
  • Maestro
  • Visa Electrón
  • 24-hour reception
  • Check-in hour
Show 45 more facilities & services
  • Check-out hour
  • Mobile phone coverage
  • Wi-fi
  • Transfer serviceExtra charge
  • Secure parkingExtra charge
  • Room service
  • Laundry serviceExtra charge
  • LaunderetteExtra charge
  • Medical serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Smoke detector
  • Hotel safe
  • Cloakroom
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Sun terrace
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • Café
  • Bar
  • Restaurant
  • Non-smoking area
  • Smoking area
  • Highchairs
  • Swim-up bar
  • Conference room
  • Meeting room
  • ProjectorExtra charge
  • Secretarial service
  • Printer
  • Business centreExtra charge
  • TV lounge
  • Breakfast
  • Continental breakfast
  • Picnic
  • Children get free accommodation, meals payable on the spot
  • Early Check-in
  • Early departure
  • Identification card at arrival
  • Non-smoking establishmentExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

No room details available for this hotel.

Guest reviews

What other guests saying about Boutique Castilla De Leon

7.2
Very good
143 Reviews
Cleanliness
7.8 /10
Service
7.6 /10
Comfort
7.6 /10
Condition
7.6 /10
Neighborhood
7.0 /10
Amenities
7.0 /10
50 reviews shown
2/10
Poor
19 Dec 2025
MARLON K
No running water when I arrived and the hotel did not have emergency water supply service. Very disappointed choice of hotel.
Family_with_children
2/10
Poor
28 Oct 2025
Estefania
Organización poco profesional, desayuno pésimo
6/10
Pleasant
15 Oct 2025
Fernando
En general la experiencia fué buena con algunas excepciones. El hotel está ubicado relativamente cerca de todo ( tiendas, restaurantes, supermercados, tranvia, parques) en el centro histórico.
Lo Bueno: Las camas estaban suaves y confortables. El personal durante nuestra estadía fué amable y la señora de la limpieza hizo un buen trabajo, no nos faltó lo necesario.
Lo Malo: Si se necesita PARQUEO no lo recomiendo ya que no tienen, te mandan a un parqueadero público que te cobra por la noche y también por cada hora. ( En la aplicación No es claro y puedes asumir que si tienen parqueo,) en nuestro caso tuvimos que dejar el vehículo donde un familiar de otra manera nos hubiera salido demasiado costoso.

La ducha es mediocre y mal diseñada ya que salpica el agua y moja todo el baño... ( Es un pero que deberian solucionar dando más presión de agua y colocando una cortina).

Leisure Partner
6/10
Pleasant
29 Aug 2025
gabriel
El único problema es que llegue alas 2 de la tarde y no me dejaron entrar de lo demás está bien por eso no le doy 5 estrellas
Leisure Friends
10/10
Exceptional
28 Aug 2025
Ruth
Definitely will stay there again
Leisure Family
10/10
Exceptional
31 Jul 2025
Lipsi
Estuvo muy bien. El personal súper atento. La ubicación súper cerca de todo. Lo que puede mejorar es la red de internet, ya que no funcionó 😊
Business_and_leisure Family
6/10
Pleasant
02 Jun 2025
Pablo
How can you charge more to your “guest” lunch than regular customer. It’s supposed to offer guest the chance to consume more inside your place rather than outside!
Meal for guests was $7 and regular customer $5 ?? Not big difference but it counts.
Business_and_leisure Partner
2/10
Poor
27 Apr 2025
Samuel
No elevator, and the worst stairs I have ever climbed.
10/10
Exceptional
04 Apr 2025
Kevin A
Sasha was fantastic!
Leisure Self
6/10
Pleasant
04 Feb 2025
Maria

Overnight stay in Cuenca

We stayed in a family room for 1 night. The hotel is in a very good location. To the north the area is a bit more dodgy but to the south it’s close to the Central Park and the area is better.
10/10
Exceptional
06 Jan 2025
Mikjail

Great!!

Great and cheap
Friends_and_family Family
10/10
Exceptional
29 Nov 2024
David
A very good hotel
Leisure Partner
10/10
Exceptional
19 Oct 2024
Patricio
s/
4/10
Poor
30 Aug 2024
Monty
The one light in the room. for four was extremely dim like a 40 watt bulb it was horribly dark and the first week it was hard to get our room cleaned you have to leave your key we came back after 2pm on several occasions and the beds were not made or room cleaned the area is very convenient and there are tons of options for food Cuenca is beautiful and most establishments are not like this the staff are friendly but
the service is bad I even had to go buy a plunger because they didn’t have one they do now I left it
but also Expedia is to blame for not vetting the location
Leisure Family
8/10
Excellent
02 Aug 2024
Dioselina
The hotel was under construction but the staff were amazing.
Leisure Family
8/10
Excellent
16 Jul 2024
Dania
The staff behaved very well, great variety of food, clean hotel, and one of the staff members named Castillo was very helpful, polite, and always willing to give a hand. I do suggest in the future to have a hair dryer and iron in the room, please. Thank you!
Leisure Family_with_children
10/10
Exceptional
25 May 2024
FERNANDO S.
Es un lugar tranquilo y cercano al centro de la ciudad, a donde se puede acceder caminando y disfrutando del entorno.
Business_and_leisure Family
6/10
Pleasant
01 Mar 2024
Constance Marion
The hotel was acceptable and the staff helpful. The breakfast was good. However, we had asked for a twin room and they gave us a room with one double and two twin beds. It was very crowded and not very restful. Also there was hot water in the shower only and not all the time. Property definitely needs some upkeep.
Leisure Partner
2/10
Poor
05 Aug 2023
Lisa
Room I paid for was given to someone else. Then they wanted to put me in a smaller room that I did not pay for and not give me a refund for the difference. We went to see the room and it smelled horrible like bleach. I chose not to stay there and wanted a refund which I did not get. The man at the front desk was also sick coughing and sneezing all over the place . It was such a bad experience would not recommend this place to anyone.
Leisure Family
10/10
Exceptional
25 Jul 2023
Dessiree
.
6/10
Pleasant
06 Dec 2022
howard
convenient location, close to tram which provides easy airport access. Affordable rate
Business_and_leisure Self
10/10
Exceptional
26 Jan 2022
Tanya
Everything was perfect!!
Leisure Family
10/10
Exceptional
07 Jan 2022
Abraham
We checked in late, Front Desk employee Edgar was very helpful, and the place was quite and close to va all services
Partner
10/10
Exceptional
16 Dec 2021
Julian
Everything is close to the hotel, and can walk around there. especially the Mercado 9 de octubre where you ca get fresh fruit and food.
Business_and_leisure Self
10/10
Exceptional
06 Nov 2021
Michael
All good
Leisure Self
10/10
Exceptional
18 Sep 2021
quan
Very nice hotel, good location. Hot water is not very hot.
Business_and_leisure Family
10/10
Exceptional
20 Jun 2021
Verified traveler
The staff was very friendly. Good breakfast. Great location!
Leisure Family
10/10
Exceptional
09 Jun 2021
Verified traveler
Muy buena ubicación.
Leisure Family_with_children
10/10
Exceptional
25 May 2021
Verified traveler
Not a bad hotel! Clean and nice! Parking was an issue but staff were helpful
Leisure Friends
8/10
Excellent
11 May 2021
Verified traveler
The location was near a noisy intersection. We had no problems but were advised by locals to be careful. We did not go out at night or weekends due to covid lock down. The hotel and staff were very helpful, and nice. Breakfast in our room was great also.
Leisure Family
10/10
Exceptional
05 Apr 2021
Verified traveler
The room is small but the decor of the hotel is really pretty. The staff worked with me when I could not arrive on time. I really appreciate that.
Leisure Self
2/10
Poor
27 Feb 2021
Verified traveler

From 4 star to -4 star

Terrible service, terrible property terrible location. Gives the city of Cuenca a bad name. Bottom line, you get what you pay for. Beware of hotels in the country. They say 4-star but they are really -4. Research the area as well as hotel accommodations before booking.
Friends_and_family Family
10/10
Exceptional
23 Nov 2020
Verified traveler
Great service from staff and facilities was excellent. Great location to everything
Business_and_leisure Friends
10/10
Exceptional
06 Oct 2020
Jose M

Would be a 5, 6, 7 stars

Amazing staff. So close to everything. A place you can really trust. Great service with it every penny.
Partner
2/10
Poor
20 Mar 2020
Verified traveler
The location is horrible; streets at night time scary. The staff is absolutely great !!
Leisure Self
6/10
Pleasant
23 Sep 2019
Verified traveler
It was good located with a near parking. Staff was of not help, Only there was a person who was the star of the hotel. No hot water in the morning for shower and woke up with strong smell of food. Pictures of hotel far away of what we found.
Leisure Friends
8/10
Excellent
18 Aug 2019
Giorgio
Nice hotel, close to the bus terminal and in the historical center. They charge you extra 10% if you pay with card
Friends
10/10
Exceptional
28 May 2019
Verified traveler
the best place in town. loved it and great service
Business Family
8/10
Excellent
22 May 2019
Verified traveler
Great location and very clean. No AC a bit warm inside
Leisure Partner
10/10
Exceptional
21 Feb 2019
Verified traveler
Great location on the outscirts of the tourist area and close to a large market. Next door to the market. Lots of good food at very economical prices. Good walking distance to the sites and bus station and even the airport.

Need to careful for pickpockets.
Leisure Self
8/10
Excellent
14 Jan 2019
Verified traveler
My husband and I loved the hotel structure and the traditional breakfast. However I only have three complaints, our room did not have a working phone, the bathroom door lock was not working and I asked for a bottle of wine in two occasions and the front desk women never gave me a price. Otherwise I liked the hotel and the location.
Friends_and_family Partner
6/10
Pleasant
09 Jan 2019
Verified traveler
Great location in center of Cuenca. Excellent for walking. Parking was extra $10. Good breakfast. Dated but fairly clean rooms
Leisure Family
10/10
Exceptional
01 Jan 2019
Joyce

Great place!

I had an excellent experience at this hotel. It is conveniently located with bright, spacious rooms. Very comfortable bedding. Delicious breakfasts. And, unfortunately, I experienced an illness while I was there (pneumonia). The staff were especially considerate of my condition, bringing me tea, extra blankets, and even running out to get me a pizza for dinner one night when I was not able to leave my bed. Couldn't ask for nicer people or a more comfortable place.
10/10
Exceptional
25 Dec 2018
Daniel
The owners and staff are awesome and went above and beyond to accommodate our needs.
8/10
Excellent
17 Dec 2018
Verified traveler
LIked almost everything, but there were some flaws. Almost impossible to communicate with staff without any knowledge of Spanish language. Not always hot water avialable in the mornings.
Business_and_leisure Self
8/10
Excellent
27 Nov 2018
Verified traveler
Clean as a whistle, friendly staff, great weekend breakfast. Weekday breakfast was the same each day. Very noisy hotel across the street from a large Mercado as well as lots of noise from other rooms.
Partner
8/10
Excellent
16 Nov 2018
TripCuenca
It was a nice hotel near to everything in downtown... very safe if you walk at anytime. The staff was helpful and the breakfast was perfect.
We have to change rooms because it was a little bit noisy in the one we stayed first but after that everything was perfect. I will stay again here
6/10
Pleasant
05 Nov 2018
Tracy
Confusion about the room when we checked in, but we were able to change the second day. There is an electronics store on the first floor that plays music at full blast all day and the noise bounces off the walls of the market across the street. We were able to walk to the river and some great restaurants.
6/10
Pleasant
23 Oct 2018
Jose
I think tthis hotel is weak! What you pay is more of what it offers
10/10
Exceptional
05 Nov 2017
Claudia

Nice place, very comfy

The check-in was at 14:00, but they let us to leave our luggage before.
The room was nice and comfy and the breakfast delicious.
We were late for going to the terminal and we couldn't find a taxi and they helped us with their car.

Location & surroundings

Boutique Castilla De Leon
Hermano Miguel y Mariscal Lamar, S/N, Cuenca, Ecuador

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Boutique Castilla De Leon

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