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Bed & Breakfast
BED AND BREAKFAST
Breakfast is included with your stay.
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9.2/10Excellent344 Reviews
Cleanliness9.6/10 9.6
Service9.6/10 9.6
Comfort9.0/10 9.0
Condition9.2/10 9.2
Location9.6/10 9.6
Neighborhood9.2/10 9.2
Quality10.0/10 10.0
Value10.0/10 10.0
Amenities8.8/10 8.8
See all ratingsRoom prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Boutique Los Balcones
Los Balcones Boutique Hotel, a jewel of colonial architecture and Cuenca's heritage, is located in the heart of the historic city center. It's just a 3-minute walk from Calderon Park and 10 minutes from the main transport stations.
Dating back to the late 18th century, this building once housed the renowned artist Gaspar De Sangurima's workshop.
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Hotel Boutique Los Balcones is centrally located in Cuenca, a 4-minute walk from Plaza Rotary Market and 6 minutes by foot from Calderon Park. This family-friendly hotel is 0.4 mi (0.6 km) from New Cathedral of Cuenca and 0.8 mi (1.3 km) from Sombrero Museum.
Make yourself at home in one of the 15 individually decorated guestrooms, featuring refrigerators and minibars. Your memory foam bed comes with down comforters and premium bedding. 32-inch LCD televisions are provided, with satellite programming available. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Featured amenities include a 24-hour business center, express check-in, and express check-out. For a surcharge, guests may use a roundtrip airport shuttle during limited hours and a ferry terminal shuttle.
Popular amenities
Parking available
Airport transfers
Dining services
Concierge
Laundry
Entertainment
Smoking areas
Childcare
Business facilities
Banquet facilities
Transportation services
Check-in and check-out
Check-in from
3:00 PM
Check-in until
midnight
Check-out until
12:00 PM
Minimum check-in age
18
Hotel policies
No elevators
Parking height restrictions apply
Professional property host/manager
Property does not offer onsite COVID-19 testing
Pets not allowed
Cleaning and safety
Sanitization
Contactless check-in is available
Contactless check-out is available
Cashless transactions are available
Important information
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Property Alerts
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- You may be required to pay the following charge at the property: Ecuador Value-Added Tax (VAT) at 15%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Ecuador.
We have included all charges provided to us by the property.
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You need to know
- Hot springs access available from 6:00 AM to 9:00 PM.
- One child 8 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
- Parking height restrictions apply.
- Cashless payment methods are available for all transactions.
- Contactless check-in and contactless check-out are available.
-
Special Instructions
This property offers transfers from the ferry terminal and airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
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Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- This property accepts credit cards, debit cards, and cash
- Cashless transactions are available
- Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
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Minimal age
18
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Optional fees
- Airport shuttle fee: USD 10 per room (roundtrip)
- Self parking fee: USD 12.50 per day
- Rollaway bed fee: USD 5.0 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Spanish
Nearby attractions
Plaza Rotary Market
0.3 km / 0.2 mi
Calderon Park
0.5 km / 0.3 mi
Cúpulas Lookout
0.6 km / 0.4 mi
Church of Santo Domingo
0.6 km / 0.4 mi
New Cathedral of Cuenca
0.6 km / 0.4 mi
Convent of the Assumption
0.7 km / 0.4 mi
Museum of the Canari Identity
0.7 km / 0.4 mi
Las Conceptas Museum
0.8 km / 0.5 mi
San Blas Park
0.8 km / 0.5 mi
San Cenaculo Church
0.9 km / 0.6 mi
Río Tomebamba & Calle Larga
1 km / 0.6 mi
Inter-American Center of Popular Arts
1.1 km / 0.7 mi
Museum of the Aboriginal Cultures
1.1 km / 0.7 mi
Sombrero Museum
1.1 km / 0.7 mi
Casa de los Arcos Art Museum
1.3 km / 0.8 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Total number of rooms: 16
- hotel
- American Express
- Diners Club
- MasterCard
- Visa
- Maestro
- Visa Electrón
- Car parkExtra charge
- 24-hour reception
- Check-in hour
- Check-out hour
Show 30 more facilities & services
- Wi-fi
- Local and international calls
- Transfer serviceExtra charge
- Secure parking
- Airport Shuttle
- Laundry service
- Medical serviceExtra charge
- Multilingual staff
- 24-hour security
- Bellboy service
- Smoke detector
- Hotel safe
- Shop
- Garden
- Terrace
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Library
- Café
- Bar
- Restaurant
- Breakfast room
- Meeting room
- TV lounge
- Hairdressing salon
- Breakfast
- Breakfast buffet
- À la carte lunchExtra charge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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QUADRUPLE AccessibleQUADRUPLE • AccessibleQUA.H6
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBoutique Los Balcones
QUADRUPLE Accessible
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- Accessible
Adult and child limits apply within the room's total guest limit.
Room code: QUA.H6
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE THREE BEDSQUADRUPLE • THREE BEDSQUA.3B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBoutique Los Balcones
QUADRUPLE THREE BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- THREE BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.3B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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QUADRUPLE TWO BEDSQUADRUPLE • TWO BEDSQUA.2B
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBoutique Los Balcones
QUADRUPLE TWO BEDS
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–6 • Adults: max. 4 • Children: max. 3
- Room type
- QUADRUPLE
- View / characteristic
- TWO BEDS
Adult and child limits apply within the room's total guest limit.
Room code: QUA.2B
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBoutique Los Balcones
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBoutique Los Balcones
DOUBLE QUEEN SIZE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- QUEEN SIZE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.QN-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE WITH BALCONYDOUBLE • WITH BALCONYDBL.BL
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBoutique Los Balcones
DOUBLE WITH BALCONY
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- WITH BALCONY
Adult and child limits apply within the room's total guest limit.
Room code: DBL.BL
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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APARTMENT WITH KITCHENETTEAPARTMENT • WITH KITCHENETTEAPT.KT
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityBoutique Los Balcones
APARTMENT WITH KITCHENETTE
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–10 • Adults: max. 10 • Children: max. 6
- Room type
- APARTMENT
- View / characteristic
- WITH KITCHENETTE
Adult and child limits apply within the room's total guest limit.
Room code: APT.KT
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Boutique Los Balcones
100
reviews shown
miam
Un hotel súper lindo , desde su estructura , hasta el personal que te ayuda en todo momento, muy limpio, acogedor y el desayuno súper rico , muy recomendado!
EMILY NICOLE
El lugar hermoso colonial, el personal muy amable.
100 por ciento recomendado.
100 por ciento recomendado.
Erick G.
Clean and good location
Jack
The staff went out of their way to help. The restaurant was the best food in Cuenca and very inexpensive.
Terry
Clean room, good location
Irmgard
Great breakfast, awesome staff
Edgar
The staff were great. The property is well maintained. We stayed in the efficiency rooms and not the more charming rooms in the main building, but it was nice to have the extra room and kitchenette. It was reasonably priced and a convenient place from which to explore Quito.
Florence
Great beautiful rooms
Steven
Beautiful boutique hotel in central Cuenca. I love the decorations and the staff was helpful and kind. Very clean. Comfortable mattress. Breakfast is good. My only recommendation is for light sleepers. If that is you, bring some kind of white noise machine or fan. The walls are somewhat thin and the street noice can reverberate. I have such a machine (small one) that I carry when I travel and ear plugs. I needed both and those were sufficient for me to get some sleep.
Byron
Los Balcones is a beautiful colonial mansion turned boutique hotel. What a wonderful find in downtown Cuenca.
Mark
a week in Cuenca
Los Balcones is a great place to stay while traveling in Cuenca - location is perfect & staff are friendly. We stayed in the one bedroom apartment & found it to be very comfortable during our 5 nights
Maria
Beautiful, rustic hotel that is conveniently located from Parque Calderon (5 min walk). Staff was very professional and helpful. Breakfast included fresh fruit, daily made fruit juice.
David
Nice place
Jorn
It was the perfect hotel for us, and staff were flexible and super helpful as we navigated Ecuador and Cuenca.
Vicente
Attention to detail and overall experience surpassed our expectations
Jose
Nice old house renovated.
Craig K
Clean, great breakfast, awesome people!
carla
Clean
Carlos
Hotel céntrico
El hotel esta ubicado en el casco viejo de la ciudad lo que es muy conveniente para movilizarse a pie.El desayuno delicioso y variado, reservamos un departamento bien equipado.
Frederick
close to El Centro, great old school facility that has become my families go to hotel for stays in Cuenca.
Barbara
The staff was amazing.
gloria
Excelente ubicación , edificio colonial en muy buen estado , buenos precios , parqueo , muy buen desayuno
Luis
Keep up the good work!
john
Very friendly manager and staff.
Frederick
Great el centro hotel will stay again
Elissa
Loved everything about this place.
Lynn
Wonderful Hotel and Staff
Fantastic hotel! Service and location are excellent! We had a room with a balcony with a distance view of the cathedral! Cuenca is a magical place and the hotel made it even better!
Lisa
This is a wonder old colonial building with quirky charm. Our little balcony overlooked the beautifully lit church domes at night. Great location for walking all around old town. Transport easy to get if needed. Staff was incredibly welcoming, helpful & so friendly. Felt so comfortable staying here during our visit to Cuenca! Comfortable bed, well appointed bathroom & plenty of space to unpack your bags. Thumbs up!!
Rebecca
Very nice
Ilya
This hotel is located in the heart of historic Cuenca. It is inside a renovated old mansion and very pleasing inside. I had a small apartment on the second floor with lots of space.
The staff is very friendly, and will help you with information and any taxi requests.
Unfortunately, there were hot water issues. The system was simply unable to keep up a constant supply of water at a reasonable temperature while taking a shower. Water would come out cold, then turn scalding hot for a few minutes, which would prompt one to open up the cold water faucet. After this every single time the hot water would disappear..no amount of fiddling with the system by the staff would fix it. Not being able to take a proper shower on vacation is very disappointing. In spite of the great location I honestly cannot recommend this property unless you enjoy ice cold showers.
I suspect that this issue may be present in other hotels in the area located inside historic buildings. Sometimes one regrets the desire to stay somewhere authentic and away from soulless Hampton Inns.
The staff is very friendly, and will help you with information and any taxi requests.
Unfortunately, there were hot water issues. The system was simply unable to keep up a constant supply of water at a reasonable temperature while taking a shower. Water would come out cold, then turn scalding hot for a few minutes, which would prompt one to open up the cold water faucet. After this every single time the hot water would disappear..no amount of fiddling with the system by the staff would fix it. Not being able to take a proper shower on vacation is very disappointing. In spite of the great location I honestly cannot recommend this property unless you enjoy ice cold showers.
I suspect that this issue may be present in other hotels in the area located inside historic buildings. Sometimes one regrets the desire to stay somewhere authentic and away from soulless Hampton Inns.
Wei
It is clean, spacious with friendly staff, close to downtown. The parking fee is $10 a day which is very high In Ecuador. The kitchen doesn’t not provide dishes etc, not the best hotel but ok.
Eliana
It was a great hotel and excellent location.
Verified traveler
Great stay!
Great place. Super nice staff. Nice shower. Comfy bed. Hot and cold drinking water available on every floor. Good all around. Nice location.
Hiram
The staff and thehy attention for me.
Gene
Excellent hotel
Elliott
Couldn’t ask for better
Outstanding, attractive property. Competent attentive and welcoming staff. Great breakfasts. In center of historic district.
If you don’t want a cookie cutter experience, you couldn’t ask for better.
If you don’t want a cookie cutter experience, you couldn’t ask for better.
Jose
The jacuzzi was the best part!
winston
Property is in the historic center of the city which reminded us of a medieval European city, complete with cobblestone streets. Shopping and dining is all around and the area is walkable even at night. Taxis are readily available. The hotel is a historic building with character it's wood finishes are very well maintained. We had a relaxing stay and will stay here when next in Cuenca.
Joseph
Excellent hotel!
Of a three week trip to Ecuador, this was my favorite hotel! This hotel was great! The manager, Henry, spoke English well and was very attentive to our needs for our 4 day stay.
The breakfast was excellent each morning. One evening we ate at the on site restaurant and ouor food and service was again great!
I loved the unique old building. there are lots of exquisite touches. I also loved the decorating. Our room was hand painted with floral designs on the walls.
The only downside was that on Friday and Saturday nights there was a loud band playing somewhere up the street. They played until about 2 am. Even with the windows closed we could hear them.
The breakfast was excellent each morning. One evening we ate at the on site restaurant and ouor food and service was again great!
I loved the unique old building. there are lots of exquisite touches. I also loved the decorating. Our room was hand painted with floral designs on the walls.
The only downside was that on Friday and Saturday nights there was a loud band playing somewhere up the street. They played until about 2 am. Even with the windows closed we could hear them.
William
Personable, helpful and knowledgeable staff. Comfortable room. The building has character not found in the big chains. Location is convenient to the historic city center and attractions.
Diana
The employees were very nice. The breakfast was good with verity. On the down side the water is chilly, probably 100 degrees. And the arranged a ride from the airport to the hotel for $10. When I left i took a taxi to the airport and it was $3.
Richard
I really enjoyed this hotel. If ever in Ecuador again, I’d definitely choose this hotel!
Adolfo Martinez
They charge me with an extra becuase they said a didn´t pay for the triple occupation. But I did the reservation for three people.
Olivia
Charming and cozy with friendly service. Rooms are surprisingly quiet despite being on a busy street. Would definitely return.
Robert
Aesthetics of the property were simply lovely...
paul
Great accomodations, staff, and location
Derek
This is a fantastic historical property. We enjoyed our stay from the building to the room to the location. Highly recommend
Shane
The service for this hotel was good. The staff was able to take our bags ahead of check in and after check out while coordinating travel.
Norma
Excellent staff, they help their guests and make feel at home.
Terry
Cuenca visit
Many thanks to the staff for making my two week stay pleasurable and comfortable. You can't beat the central location or the charm of the hotel.
Verified traveler
I give Los Balcones 10 stars
Excellent across the board.
Verified traveler
One of the best hotels we’ve stayed in. The manager, Henry, definitely goes off and beyond to ensure that our stay was a good one. Clean and organized hotel, great staff, and very accommodating. Definitely looking forward to staying again on our next trip to Ecuador.
Patrick
Great Staff and hotel
Great Hotel and staff, Henry was great, he arranged our COVID tests, got us excellent restaurant reservations and very accommodating. The hotel is in a perfect location and has a great vibe, I would highly recommend
Barbara
I will stay here again! Loved it.
I stayed here for 4 nights when I first got to Ecuador and again on my last night. This beautifully renovated building is a pleasure to stay at. The staff are kind and helpful. The food is also good. I just had breakfast delivered to my room. They are accommodating for special dietary requests. The manager also picked me up and dropped me off at the airport. He speaks fluent English. I even made a friend who rents an apartment in the back. Oh and there is hot water in the rooms, which is not always the case at some hotels!
Carlos
Hotel is amazing clean, well located, excellent breakfast excellent service
Verified traveler
Comfortable beds and excellent cable tv! Room service was amazing and location was perfect!
Verified traveler
This was a great, quiet place, and the staff was OUTSTANDING! Very helpful, accommodating, and extremely nice people.
The location is in the center of old Cuenca, so everything you’d need or want is within a 10-15 minute walk.
I’ll definitely be staying here again.
The location is in the center of old Cuenca, so everything you’d need or want is within a 10-15 minute walk.
I’ll definitely be staying here again.
Patrick
Nice place
We had a wonderful time at the EB Hotel by Eurobuildings near the Quito Airport. This hotel is state of the art in hotel design. There are many unique features such as two rainfall shower heads allowing for two to shower at the same time, under table and bed light that is motion sensitive allowing for late night trips to the bathroom without turning on lights and distrupting the sleep of others. There is also ample space to store and open luggage. The wifi in the rooms is much faster than others we have experienced in South America. While the rest of the hotel is equally well thought out (such as a spa with massage and a steam room), the best part of the hotel was the staff. We felt like family. From Daniela the Food and Beverage manager to Angel (who makes delicious Pisco Sours) the bartender, our night there was one to remember. We only wish we could have stayed there longer. We later found out the secret behind this fabulous hotel, the owner! Marcos treats his employees (he calls them family) with respect and thinks of them as family. Additionally, he was personally involved with the special features previously mentioned in the rooms. My wife and I highly recommend the hotel and would definitely stay there again.
omid
Excellent staff, clean rooms, excellent location..
Mlsobg
Lovely old historic hotel; fair amount of noise as it’s right in the city, and beds are slightly uncomfortable, but lovely staff and great location for seeing Cuenca.
Verified traveler
Great location. Many restaurants around. Most things walking distance.
Tanya
The entire staff was so friendly and helpful. The hotel is really awesome!! I will come back soon.
Verified traveler
Great location few blocks from Cathedral, walking distance for must museum
Verified traveler
Very frendlywas there very early because kf flight
Verified traveler
I like the look it the hotel the service in the restaurant
Verified traveler
Nice property and location.
Nice and helpful staf.
Limited options in the breackfast.
In general excellent relationship cost quality
Nice and helpful staf.
Limited options in the breackfast.
In general excellent relationship cost quality
JOSE EDUARDO
Excellent
It was a great experience, close all atractives
Verified traveler
Very nice hotel and the staff was excellent. I would recommend this hotel and it’s close to anything you could possibly want to visit.
Howard
In historic building, interesting open atrium, good location for discovering Cuenca. A lovely view of the cathedral out or room window.
Verified traveler
Nice Hotel, good breakfast, nice place to stay when yo visit Cuenta
Joan
Great experience
Very welcoming staff, lovely and charming hotel.
Verified traveler
The staff is really nice and friendly. The rooms are really nicee too.
There was no ironing board in the room. And for the breakfast buffet they only take a little food at a time. So As soon as they take it out some one grab it, so you just gotta wait.
There was no ironing board in the room. And for the breakfast buffet they only take a little food at a time. So As soon as they take it out some one grab it, so you just gotta wait.
Verified traveler
Very good location. Everyone was very helpful and extremely kind. I highly recommend this place.
Verified traveler
Bathroom was in need of upgrade but staff was excellent
Verified traveler
Old big house 100 % in the center of old city of cueca.
Verified traveler
-The rooms were very spacious. Beds were comfortable and the bathroom was large enough and modern.
-View from the balcony was great.
-Closeness to Parque Calderon was nice.
-Hotel staff was very helpful and spoke good English.
-View from the balcony was great.
-Closeness to Parque Calderon was nice.
-Hotel staff was very helpful and spoke good English.
Heidi
An authentic beautiful property. Intimate, staff very helpful and always ready to offer suggestions when asked. It’s a very old property so if you are looking for modern this is not your place. It is quiet, rooms are quirky ( in a good way)
Verified traveler
I liked the location and histoty of the property and the staff.
Romel
It is a nice traditional place with good and kind service. I have only one disappointing aspect, at web page they offer airport transfer, but when I called to request it, they answered me they can't provide it. If they don't have it should change it at the web page.
Adelina
The character of the building, the furnishings, the beautiful atrium , the breakfast and most of all the very friendly, caring and helpful staff - Santiago, Jonathan, Henry and everyone in the kitchen and front desk whose names we cannot remember. Loved loved this place!😋
Verified traveler
Treated like a valued guest here. Staff was exceptionally professional, attentive and friendly. Rooms and building are beautifully refurbished to reflect a bygone era (except for bathroom which was modern and included a fabulous massage/rain shower). Buffet breakfast includes both hot and cold options with many fruits represented. Location is great - in the heart of the historic area, less than five minute walk to main square. Excellent overall value.
Verified traveler
Perfectly situated in The heart of cuenca. Very short walk to the cathedral and various tourist attractions. Staff was very helpful and very friendly. Hotel cleanliness was superb can’t complain.
The only complaint I have was that for some reason they shut off the water late at night, it wasn’t that big of a deal but it’s worth mentioning it. I would definitely recommend this place to anyone that wishes to stay in a clean comfortable place for a decent price.
The only complaint I have was that for some reason they shut off the water late at night, it wasn’t that big of a deal but it’s worth mentioning it. I would definitely recommend this place to anyone that wishes to stay in a clean comfortable place for a decent price.
M
The breakfast spread was absolutely wonderful and the setting and beautiful. The staff were lovely and very helpful. The location near the square is ideal.
Verified traveler
Staff was nice and place was clean. Location is the only reason to stay. Very rustic and no elevator. Breakfast was barely edible for American palettes and dinner there is a mistake. Nicely remodeled bathrooms but the big wall shower unit almost came off the wall on top of my wife.
Eugene
A Charming Hotel in all Respects
This was a wonderful little hotel near the city center. It was within walking distance to most everything in the city center area and was easy to locate. The traditional Colonial architecture gave this place a warmth and charm that made it inviting in so many ways, but the real charm was the staff who were so welcoming, friendly and accommodating. I had booked an apartment which was in the new section of the hotel. It was clean and comfortable in all respects. The WIFI was good and the rooms in the apartment were spacious. What would make the place even better would be better lighting for shaving over the bathroom mirror. Breakfast was simple but good and the foods that needed to be warm were warm on the buffet table. The staff provided a small space heater for the room to use on the cooler evenings. I would not hesitate to consider this hotel again if I return to Cuenca.
john
George, John and the rest of the staff were great. Thanks guys,
Verified traveler
It is a lovely little hotel. Lovely amenities. Great location
Martha
A Historic Hotel in Cuenca
We very much enjoyed our stay at this hotel. The location is terrific, very easy to walk to any major attraction in the city. We arrived with a rental car and they have very convenient parking adjacent to the hotel. The hotel is very historic and beautiful. The breakfast was terrific, served on the rooftop patio. The staff were very friendly and helpful. The room was very comfortable, although the beds were very firm, and the bathroom had a separate small toilet room and separate shower. I would very much recommend this hotel for a historic small hotel in the centre of the city.
George
Great service and friendly staff ! Santiago was awesome; breakfast was always good with fresh fruit and juice
JAW
Very nice Hotel in the center of town
Close to local museums, Restaurants, Banks, shopping areas.
I arrived approximately 4:00am Saturday morning, late check in due to the drive from Guayaquil. They had my room ready. The room was located in that back area on the 1st floor. The room was nice with one full size bed, a kitchenette, sofa and chairs, but the room was kind of cold, no heater or extra blankets. No mini bar as stated in the documentation, no balcony (Hotel Los Balcones); otherwise nice.
My guess is that this was one of the rooms used for late arrivals, to keep the noise down so as not to disturb the sleeping guests.
The next afternoon, I was asked if I would like to be upgraded to another room with a balcony. Of course I said yes.
The upgraded room did not have a kitchenette like the other one, however, it was on the second floor, much warmer with an extra blanket and mini bar with snacks and beverages, very beautifully decorated with the old style furniture, two full size beds, hi-tech shower mechanism, and a balcony with beautiful flowers on it.
Needless to say, I was pleased with the room upgrade.
I arrived approximately 4:00am Saturday morning, late check in due to the drive from Guayaquil. They had my room ready. The room was located in that back area on the 1st floor. The room was nice with one full size bed, a kitchenette, sofa and chairs, but the room was kind of cold, no heater or extra blankets. No mini bar as stated in the documentation, no balcony (Hotel Los Balcones); otherwise nice.
My guess is that this was one of the rooms used for late arrivals, to keep the noise down so as not to disturb the sleeping guests.
The next afternoon, I was asked if I would like to be upgraded to another room with a balcony. Of course I said yes.
The upgraded room did not have a kitchenette like the other one, however, it was on the second floor, much warmer with an extra blanket and mini bar with snacks and beverages, very beautifully decorated with the old style furniture, two full size beds, hi-tech shower mechanism, and a balcony with beautiful flowers on it.
Needless to say, I was pleased with the room upgrade.
Wade
Nice and comfortable boutique hotel in the city. Close to everything. Try the restaurant it had the best pasta I have ever eaten and was reasonably priced.
Verified traveler
The breakfast was great with a good selection of fruits, coffee, tea, freshly squeezed juices, eggs, and local food. The staff wasn't helpful in terms of local things to do, seems like they either don't care to share or just simply don't know too much.
Kim
Beautiful Historic Hotel in Old Cuenca
This hotel has a great location, lovely décor (lots of attention to detail - the lobby is stunning), courteous and helpful staff and offers a wide variety of choices for breakfast. Recently renoved - they were working on the exterior while we were there. Our room was nicely decorated and the bathroom was very spacious with the best shower we'd all in all of Ecuador! Very comfortable EXCEPT for the beds. I like a firm mattress, but the beds are HARD. My only complaint....
Verified traveler
Quaint Centrally Located Hotel
Very knowledgeable and kind staff. We thoroughly enjoyed our stay and would highly recommend this hotel to all! Many thanks for your hospitality!
Verified traveler
Very good location to walk to sites and cafes
Spacious room, well kept by staff. Lovely dining area and reading room
Bev
Character hotel with delicious breakfast
Los Balcones is in a great location for exploring parks, and old town Cuenca..Staff was very pleasant and helpful and room was extremely clean. We enjoyed the breakfast which was included. Would definitely recommend this hotel.
Allan
Quaint old Cuenca
A great old colonial building restored. Service was excellent. Breakfast and good variety. Had a meal on are first night there and it was excellent.
Pam
Great location, wonderful staff.
Felt like we arrived home the moment we walked through the door. Wonderful hotel and amazing staff. Breakfast was an added bonus. Can't wait to come back and enjoy this hotel. Really an experience you don't want to miss!
L
The hotel staff was friendly and helpful.
The hotel staff was friendly and helpful. The breakfasts were good and the staff was able to make eggs to order. The room was very clean and well kept. It was a bit noisy as it was an older building and sound traveled well. Having complimentary bottled water on hand was very nice indeed.
Gail
Beautiful Colonial Hotel in El Centro
I visited Cuenca several times over 5 years, and I stayed in Hotel Los Balcones on this, my final visit as a non-resident to Cuenca before relocating to a condo in the city. I stayed for 3 nights on this visit, and the experience I had on this visit was the same as all my previous visits to this hotel--EXCELLENT! I have stayed at Hotel Los Balcones several times, and it feels like a second home to me. Not only is this well-maintained, open and airy historic colonial hotel beautiful--with a lot of well-polished hardwood floors and furnishings--but, over the years Los Balcones has been continuously updated and improved--especially in the bathrooms. The beds are very comfortable and snuggly, perfect for cool Cuenca nights. The breakfast buffet is very good, with plenty of fresh fruits and juices, along with the usual fare of coffee, tea and hot chocolate, breads for toast, cereals, eggs (to order), and a variety of hot and cold complementary items that usually include sausages, bacon, cold cuts, cheese, fried yucca, cheese empanadas, etc. The hotel restaurant has a very extensive lunch and dinner menu, and all meals are excellently prepared and prepared to order. The hotel does not have an elevator, however, and all the rooms are on the 2nd and 3rd floors, but the staff helps with carrying luggage to the room. The best feature of this hotel is the staff. They are all friendly, personable, extremely helpful, and they pay attention to every detail of service to ensure their
Location & surroundings
Boutique Los Balcones
President Borrero 12-08, Cuenca, Ecuador
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Boutique Los Balcones
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