Name: Masa Hotel 5 de Outubro
Address: Avenida 5 de Outubro, 87 A, Lisboa, 1050-050, PT

10/10

Exceptional

12 Jul 2026

Darren

Great hotel very clean polite staff good location

Self

10/10

Exceptional

17 Jun 2026

MARIA MARTA

This was a very good choice for us. The hotel offered good facilities, and its location was very convenient. It was within walking distance (about 15 minutes) of Praça do Marquês de Pombal, where we could easily join several tours, and it was also not far from the airport. Overall, it provided a great balance of comfort and accessibility.

Partner

10/10

Exceptional

11 Jun 2026

Tatiana

Everything was okay with our stay

Partner

10/10

Exceptional

21 Mar 2026

Michael

Lovely hotel. Staff were very helpful and very friendly. The beds were comfortable, and the room was spotless.

The only downfall was that there was no place to pull over to unload suitcases in front of the hotel and they had no luggage cart.

Friends

8/10

Excellent

23 Feb 2026

Andre

Staff was helpful and courteous. Room was very good and well cleaned.

Partner

10/10

Exceptional

10 Feb 2026

Irina

Clean room.very good breakfast

Leisure Family

10/10

Exceptional

20 Dec 2025

Hilary

Friendly staff, spotlessly clean. Everything we needed for a short stay

10/10

Exceptional

11 Nov 2025

Vanette

Very secure garage, great bathroom, comfy bed

Leisure

10/10

Exceptional

11 Oct 2025

Carol

Excellent service, good location, great breakfast options.

Friends_and_family Family

10/10

Exceptional

19 Sep 2025

Linda

nothing

Leisure Family

10/10

Exceptional

14 Sep 2025

Michael

Perfectly standard. Clean. Easy. Simple. And just enough space. One downside is you can hear neighbors talking.

8/10

Excellent

12 Sep 2025

Tao

it is pretty good

10/10

Exceptional

10 Sep 2025

Douglas

Very nice hotel

Leisure Self

10/10

Exceptional

28 Jul 2025

Patrick

I will post Stay in a solid location

This is a lovely hotel that is very well managed and well situated in Lisbon. If you’re good on your feet, you can walk me through the boulevard and winding historical streets to get to the primary tourist area. But in and out itself, this is a lovely hub. Surrounded by restaurants and shops and everything you would possibly need for your stay. The hotel itself is accommodating, the staff are lovely and it’s not brand new but it’s well-maintained uncomfortable. Great for the price.

Friends_and_family Friends

10/10

Exceptional

22 Jul 2025

Dale

Clean and convenient.

Leisure Self

8/10

Excellent

22 Jun 2025

Sylvie

The hotel was Ok, we have a parking which is perfect. I highly recommend a restaurant, 5mn walking, make reservation, it was excellent and really friendly , the name \"Copo de mar\"

10/10

Exceptional

22 Jun 2025

Todd

Perfect location and clean comfortable rooms. Price was excellent.

Leisure

8/10

Excellent

17 Jun 2025

Renee

Hotel was nice. Lots of restaurants and shopping nearby. Only issue was mini fridge didn't work well.

Leisure Family

6/10

Pleasant

17 Jun 2025

Andrew

Good hotel to rest your head after traveling. Has parking on the street (it was free on sunday but not sure about weekdays) or underground parking. Would recommend for a night or if you're looking for a budget friendly stay close to downtown but still a short uber away.

Leisure Partner

2/10

Poor

08 Jun 2025

Rafah

Absolutely Unacceptable Experience- Avoid This Hotel

We arrived at Masa Hotel 5 de Outubro around 11:00 PM, exhausted after a long day of travel. We checked in as normal, only to be told after we received our key that our room had been flooded earlier that day and the carpet was still soaked.

Why on earth would they allow us to check in without warning us about this beforehand? Even worse, they had no alternative room to offer us and showed zero willingness to help. The front desk staff were completely unreasonable and unhelpful, offering no solution beyond sending us off into the night to find our own replacement.

They had our contact information. If they had simply called or emailed us when the room flooded, we could’ve made other arrangements during the day. Instead, we were left scrambling to find somewhere else at 11:30 PM.

Thankfully, the Holiday Inn Express nearby welcomed us with open arms, gave us a clean, comfortable room, and treated us with basic respect, something Masa Hotel completely failed at.

This kind of treatment is unprofessional and unacceptable. I wouldn’t recommend this hotel to anyone.

Leisure Family

10/10

Exceptional

07 Jun 2025

Mark

It was a great place to stay. Clean and good neighbourhood

Leisure Self

8/10

Excellent

10 May 2025

Khaliyah

Convenient location, very close to the station and local eateries around. The hotel itself is very clean

Leisure Self

10/10

Exceptional

29 Apr 2025

Rachel

My friend and I got stranded in Lisbon during the huge power outage and the staff was so helpful and accommodating to us during a very stressful time. We had a lovely stay, the room was spotless, and breakfast in the morning was great! Would absolutely come back!

Leisure Friends

10/10

Exceptional

04 Apr 2025

Erika Joyce Cruz

Excellent service

Leisure Family_with_children

10/10

Exceptional

27 Feb 2025

Dariia

A great hotel for the price—cozy with a decent design. It’s nice that breakfast is included, and I actually liked it! You can even choose relatively healthy options (fruits, eggs), which is important for me. The location is pretty good if you’re here for a concert at Campo Pequeno, and the city center isn’t too far either.

Leisure Self

4/10

Poor

20 Feb 2025

Marie

Our room was small but clean, the breakfast was good, in fact we liked this hotel enough to book an extra night and that’s when the problem began. We paid the evening receptionist, in cash, for our room tax for the extra night. The person who accepted our payment did not give us a receipt. We thought that was a little strange, but naively didn’t worry too much: we trusted that he would credit the amount to our hotel bill. When we checked out of the hotel we were informed that we still owed for the room tax. We insisted that we had paid, but of course we had no receipt to prove it, so we paid the room tax again on our credit card. The morning receptionist said he would call the evening receptionist and we could get the charge reversed once he verified the payment. We have since been notified by the hotel that the person who accepted our cash has claimed that we didn’t pay him, therefore they will not be reimbursing us for the duplicate payment. This experience was extremely upsetting not because of the amount of money involved but because an unscrupulous hotel employee took advantage of us. We will not be returning to this hotel or recommending it to others.

10/10

Exceptional

18 Feb 2025

Verified traveler

Great place for couple's holiday

Great variety of breakfast, next to a small grocery store, great public transport connections to everywhere and good service. Would stay again.

Partner

8/10

Excellent

01 Feb 2025

Hasan

Safe, convenient location

10/10

Exceptional

26 Jan 2025

Danielle

Great value, the gym is good and has everything you could need for a workout, breakfast fresh, room was more spacious than I thought, and 5-7 min away from metro. Would stay here again.
Some warmer incandescent lights in the breakfast hall would make the dinner room more pleasant along with playing softer music.

8/10

Excellent

18 Dec 2024

Magnus

A well kept gem

The hotel peaked 20 years ago but, the maintained it so everything was still in good condition.

Business

8/10

Excellent

15 Dec 2024

Mohamed

Good location and not bad value for money

Leisure Self

10/10

Exceptional

09 Dec 2024

Kathie

Nice hotel in the city center, shops, restaurants etc walkable. Staff was super friendly and helpful. Definitely recommend.

Leisure Partner

10/10

Exceptional

30 Nov 2024

Verified traveler

Short Stay But Impressive

I was there for less than eight hours since Lufthansa was good enough to loose my suitcase. I wish it had been longer. Easy check-in at 1AM though. Comfy bed and VERY clean room.

One issue though. I called from airport as I was extremely late in checking in and wanted to ensure I still had a room. The contact property link on Hotels.com was answered by a gentleman. However, he said call back to the front desk? What gives??

8/10

Excellent

20 Nov 2024

Tatyana

Really spacious room and really delicious breakfast, within walking distance of many restaurants, shopping, and the museum.

Leisure Partner

2/10

Poor

23 Oct 2024

Maria E

It was a horrible experience. The rugs were very run down, stained and the odor reeked of disinfectant.

Partner

10/10

Exceptional

18 Oct 2024

Lyndsey

Great location as it is easily accessible to the metro. I appreciated having a front desk to help with check in. Very clean and has amenities that made my stay very comfortable.

Leisure

10/10

Exceptional

08 Oct 2024

Rafayel

Great little hotel in Lisbon, about 15min walking distance from the metro, has a lot of good cafes around the hotel as well. Rooms are small, but this is Lisbon so thats normal. Overall, pretty good hotel for a fair price.

Leisure Family_with_children

10/10

Exceptional

03 Oct 2024

Ana

Great hotel at a great location!

Leisure Partner

10/10

Exceptional

17 Aug 2024

Mark

It was a great stay.

Leisure Self

10/10

Exceptional

12 Aug 2024

Mark

Amazing stay at this hotel, staff incredibly helpful polite and friendly. An absolute pleasure to visit if we are ever back in Lisbon this hotel will be booked again, thank you everyone :)

Leisure Partner

10/10

Exceptional

12 Jun 2024

Gregory

Very nice hotel

Very nice place. Very clean. Convenient and safe location, still some homeless people are around.
Decent buffet breakfast for 10 euros.
I would recommend this hotel!

Partner

8/10

Excellent

15 May 2024

Dana

Basic but convenient, clean and worth it

Perfect price, private room and bathroom, bi-lingual check in clerk.

Self

10/10

Exceptional

29 Dec 2023

Mohammed Sayeed

Friendly staff, good breakfast and not too far from the airport. Also very clean and spacious rooms! Would come back.

4/10

Poor

01 Jul 2023

Pedro

Not good. Wouldn’t stay again

Business

10/10

Exceptional

15 May 2023

Angele

Great breakfast at a reasonable rate

Leisure Partner

10/10

Exceptional

12 May 2023

Gavin

Ideal location for us, just outside the centre but the metro station is just round the corner. Plenty of cafés and restaurants within a 5 minute walk. Staff were very helpful.

Leisure Partner

10/10

Exceptional

30 Nov 2022

Denilson

Great place, people, very clean,
Near best places to visit, near subway

Leisure Family

10/10

Exceptional

24 Nov 2022

Amanda

Great hotel clean and very quiet rooms for city location

Business

10/10

Exceptional

29 Oct 2022

bouchaib

Very clean. Very welcoming.

Leisure Family

10/10

Exceptional

23 Oct 2022

Benjamin

Lovely ! But try to include free breakfast at least.

Partner

10/10

Exceptional

01 Sep 2022

Gavriel

A good choice!

Great stay. Good hotel. Helpful staff. Clean.

Business

10/10

Exceptional

29 Aug 2022

ADEBAYO

Amazing 3 star, I recommend

Business

10/10

Exceptional

24 Aug 2022

Marlib

Really good stay near most of the attractions

Friends_and_family Family

10/10

Exceptional

20 Aug 2022

Camila

We spent 2 nights at Masa. The room was very clean (just like the picture). AC and bathroom were new. It was comfortable and quiet as the neighborhood slows down after business hours. Not very close to main attractions but still a good deal (we booked the same day and paid $85 a night with taxes included). There is daily parking available in the building for $10 extra per day. Highly recommended - I would stay there again!

Leisure Partner

6/10

Pleasant

16 Aug 2022

Julio

El hotel no estuvo mal, pero el servicio no es bueno. Mi reserva no aparecía, el personal del hotel no me dejaba ingresar a pesar de que estaba pagada la reserva. En horas de la mañana durante dos días entro un olor nauseabundo a la habitación. Nunca nos dieron reazones del problema.

Leisure Family

10/10

Exceptional

12 May 2022

Amber

The staff were very friendly and helpful with all questions I had. The metro was a couple blocks a away and there were several buses near the hotel as well. If you didn’t want to go to Alfma for dinner, there were several restaurants within a block from the hotel. It was about a 25 minute ride to get to Alfama. Uber was even quicker and very inexpensive. The room was basic but very clean and updated. I took the metro from the airport which was relatively easy. Returning to the airport at the end of my trip I chose the use an Uber. The cost was around $6 euros. Uber is very inexpensive so I preferred using it when I was coming back to the hotel at night. There is a small grocery store right next to the hotel and a larger one that is one block over. The Millennium bank is directly across the street. I rode the Lime scooters all over the city and used my Uber app to pay. Bring hood walking sneakers because those hills can be very steep and you don’t want to loose your footing. There are a lot of hotels closer to the Alfama district but not is in expensive. I would choose to stay here again dispute the distance.

Leisure Self

10/10

Exceptional

07 Apr 2022

Ianto

Clean, modern hotel in a safe location

Leisure Friends

10/10

Exceptional

18 Jan 2022

Joseph

basic, comfortable hotel

Comfortable hotel, quiet central location. The instant coffee and tea kettle in the room is a good touch. Comfy bed, well designed bathroom, helpful staff. The hotel is a basic place to stay, but it's well thought out and designed and definitely more than sufficient for a comfortable stay in Lisbon.

Self

8/10

Excellent

15 Mar 2020

Ricardo

Better Then Expected - Lisbon - 3 Day Stay

Overall stay was excellent, service and breakfast where good. As mentioned in other reviews, the room is on the smaller side, but it works. The beds are firm, but had no issues sleeping. Rain shower water pressure was great, and there are saunas in the exercise room washrooms. João from the reception desk was a great help and host. One suggestion, adding lighting over the mirror in the washroom would make shaving so much easier.

Partner

8/10

Excellent

08 Feb 2020

Tony

Overall is okay! But the room is a little small, the bed is also.
My room is assigned at top floor. It only have the ventilated windows, very small windows... can't see anything, very disappointed! Totally different to the presented photo.

Business_and_leisure Partner

8/10

Excellent

14 Dec 2019

Verified traveler

Great choice for a city trip!

Great location, newly renovated and a great bathroom! Staff was very friendly and gave us some great tips. Breakfast was extensive and the gym had it all.
The bed was pretty uncomfortable and our room only had 2 tiny windows.
Overall, we would book the hotel again for the low price

Partner

10/10

Exceptional

13 Dec 2019

OMRI

PEREFECT

Business

6/10

Pleasant

12 Dec 2019

Luqman

Doesn’t 4 star services.

Business

6/10

Pleasant

02 Jun 2019

Verified traveler

I was dissatisfied with the information about location. There was no notification that the hotel was closed. I had to spend the night searching for another hotel. Eventually discovered that alternative hotel was 4 km away.

Leisure Self

2/10

Poor

01 May 2019

Arlene

The hotel was not open. It was closed for construction. Are money was charged on the card so we are requesting a full refund. No communication about being closed. Had to find another place to stay at last minute. Very inconvenient and costly.

Leisure Family

8/10

Excellent

19 Jun 2026

Ari

Nice breafast and helfil personnel. Location perfect for us

Partner

10/10

Exceptional

28 May 2026

Mariana

Muito boa opção em termos de localização, o atendimento dos funcionários é muito bom, o quarto muito confortável e limpo.