Mayna
I checked in on 2/27 around 1AM. The evening attendant was very accommodating and even came outside to help me find a parking spot. I had a completely different experience at checkout. On Monday before the 11AM checkout I went to the front desk and asked the attendant if I could check out at 11:30. She said it would cost me to do so. I had already spent hundreds of dollars and most hotels extended checkouts as I courtesy. she insisted that it was the policy. I declined the charge and said I’d be back shortly for my $50 cash deposit. I returned to my room on the ground floor, grabbed by luggage, and returned to the front desk with my partner to check out. We waited patiently as she attended to another guest. When she was done I slid the room key through the porthole. As I did so I repeated to her “It’s not the money. It’s the principle.” She responded “If it’s not the money why are you arguing?” I pointing out that at my last stay at the hotel there wasn’t a fee for it.” She then said that I should stop being cheap especially since it wasn’t a lot of money. At that point my partner started responding on my behalf and told her she was unprofessional and shouldn’t speak to me that way. She escalated the situation and called me a “broke N-word.” My partner and I both lost our tempers and started yelling at her. She further escalated the situation by Face-timing a male and said he was on the way. We left before seeing a manager because we had to make our flight. Never going back.
