Show prices in

Choose a currency for your trip.

More currencies

More crypto

Find your next stay

The Level At Hotel Melia Castilla

Madrid · Spain

poeta joan maragall, 43View location

9.6/10Excellent83 Reviews
Cleanliness9.6/109.6
Service9.8/109.8
Comfort10.0/1010.0
Condition9.4/109.4
Amenities9.6/109.6
See all ratings
Check availability Pay with crypto or card
  • Business hotels
  • Family hotels

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Level At Hotel Melia Castilla

Experience exclusive personalized service at The Level at Meliá Castilla. Its prime location near Paseo de la Castellana, 15 minutes from Barajas Airport and IFEMA, and close to Chamartín Station and the Santiago Bernabéu Stadium, makes it ideal for exploring Madrid.

The Level rooms offer a wealth of amenities, ensuring a restful and relaxing stay with meticulous attention to detail and superior services. Note: The outdoor pool is open seasonally, typically from June to September, weather permitting.

Read more about this hotelShow less

Located in Madrid (Tetuán), The Level at Melia Castilla is within a 10-minute walk of Plaza de Castilla and Gate of Europe. This hotel is 1.1 mi (1.8 km) from Bernabéu Stadium and 2 mi (3.2 km) from Hospital La Paz.

Make yourself at home in one of the 84 guestrooms featuring minibars and espresso makers. Your pillowtop bed comes with premium bedding. 32-inch LED televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers.

Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 30 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Swimming Pool
Free WiFi
Parking available
Dining services
Concierge
Laundry
Gym
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until 1:00 AM
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

LGBTQIA+ friendly Professional property host/manager Pets not allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • You need to know
    • Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
    • The seasonal pool will be open from June 17 to September 01.
    • Pool access available from noon to 8:00 PM.
    • Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Only registered guests are allowed in the guestrooms.
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    If you arrive at the property after hours, you'll need to check in at an alternate location: [Main Reception at Meliá Castilla]. Front desk staff will greet guests on arrival at the property. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Other arrangements must be coordinated with the property prior to arrival. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
    • This property accepts credit cards and cash
    • Safety features at this property include a smoke detector and window guards
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Minimal age
    18
  • Optional fees
    • Self parking fee: EUR 29 per day
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    German

    Arabic

    Russian

    Portuguese

    English

    Chinese (Mandarin)

    Italian

    French

    Spanish

Nearby attractions

Paseo de la Castellana 0.1 km / 0.1 mi
Azca Financial District 0.1 km / 0.1 mi
Plaza de Castilla 0.6 km / 0.4 mi
Gate of Europe 0.7 km / 0.5 mi
Bernabéu Stadium 1.1 km / 0.7 mi
Cuatro Torres Business Area 1.9 km / 1.2 mi
Hospital La Paz 2.4 km / 1.5 mi
National Auditorium of Music 2.6 km / 1.6 mi
U.S. Embassy 3.4 km / 2.1 mi
ABC Serrano 3.6 km / 2.3 mi
Plaza de Olavide 3.7 km / 2.3 mi
Hospital de La Princesa 4 km / 2.5 mi
University City of Madrid 4 km / 2.5 mi
El Corte Inglés 4.1 km / 2.6 mi
Hospital Clinico San Carlos 4.2 km / 2.6 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of construction: 1970
  • Year of most recent renovation: 2018
  • Total number of rooms: 62
  • Number of floors (main building): 15
  • Junior suites: 5
  • Suites: 7
  • Executive rooms: 50
  • hotel
  • American Express
  • MasterCard
  • Visa
  • City centre
Show 76 more facilities & services
  • Bus/Train station
  • Nearest Bus / Metro Stop
  • Airport
  • Beach
  • Golf course
  • Ski slopes
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-outExtra charge
  • Mobile phone coverage
  • Wi-fi
  • Car hire
  • Transfer serviceExtra charge
  • Room service
  • Laundry service
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Fireplace
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Garden
  • Terrace
  • Concierge
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • Electric kettle
  • Towels and bed linen
  • Café
  • Bar
  • Restaurant: 2
  • Non-smoking area
  • Highchairs
  • Poolside snack bar
  • Banquet hall
  • Swim-up bar
  • Air conditioning in Restaurant
  • Breakfast room
  • Conference room
  • Meeting room: 15
  • Conference hostessExtra charge
  • Printer
  • PhotocopierExtra charge
  • Audio-visual equipment rentalExtra charge
  • FaxExtra charge
  • Outdoor freshwater pool: 1
  • Sun loungers
  • Parasols
  • Kids’ club
  • TV lounge
  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • Hot breakfast
  • Breakfast a la carte
  • À la carte lunchExtra charge
  • À la carte dinner
  • Set menu dinner
  • Special dietary options
  • Gluten-free meals
  • Vegetarian meal
  • Snacks
  • Early Check-inExtra charge
  • Identification card at arrival
  • Fitness
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

DB

Buffet Breakfast

This meal plan may be available depending on the selected room/rate.

HB

Half Board

Usually includes breakfast and one additional meal.

RO

Room Only

Accommodation only. Meals are usually not included.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

AI

All Inclusive

Meals and selected drinks/services may be included.

AS

All Inclusive Premium

This meal plan may be available depending on the selected room/rate.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARDSUI.ST-1

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN PREMIUMTWIN • PREMIUMTWN.PI

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    TWIN PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE RUN OF HOUSEDOUBLE • RUN OF HOUSEDBL.RO

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    DOUBLE RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUMDouble or Twin • PREMIUM • 1 Bedroom • 37 m²DBT.PI-1
    Double or Twin PREMIUMPhoto unavailable12 photos

    The Level At Hotel Melia Castilla

    Double or Twin PREMIUM

    Room photos

    12 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI-1

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUM KING BEDDOUBLE • PREMIUM KING BEDDBL.KG-PI

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    DOUBLE PREMIUM KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CONNECTING ROOMFAMILY ROOM • CONNECTING ROOMFAM.CM

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    FAMILY ROOM CONNECTING ROOM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CONNECTING ROOM

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.CM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 75 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable9 photos

    The Level At Hotel Melia Castilla

    DOUBLE STANDARD

    Room photos

    9 photos

    Room overview

    Non-smoking room
    Room size
    75 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Living room: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PREMIUMDOUBLE • PREMIUMDBL.PI

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    DOUBLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE GRANDSUITE • GRANDSUI.GD

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    SUITE GRAND

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    GRAND

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.GD

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE PREMIUMTRIPLE • PREMIUMTPL.PI

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    TRIPLE PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARDJSU.ST-1

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    JUNIOR SUITE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin DELUXEDouble or Twin • DELUXE • 1 Bedroom • 25 m²DBT.DX
    Double or Twin DELUXEPhoto unavailable8 photos

    The Level At Hotel Melia Castilla

    Double or Twin DELUXE

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.DX

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE QUEEN SIZE BEDJUNIOR SUITE • QUEEN SIZE BEDJSU.QN

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    JUNIOR SUITE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 5 • Children: max. 3
    Room type
    JUNIOR SUITE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin PREMIUMDouble or Twin • PREMIUM • 37 m²DBT.PI
    Double or Twin PREMIUMPhoto unavailable13 photos

    The Level At Hotel Melia Castilla

    Double or Twin PREMIUM

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    37 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, 2 × Single bed 80-130 width
    Room type
    Double or Twin
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.PI

    No detailed facility list available for this room.

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXE KING BEDDOUBLE • DELUXE KING BEDDBL.DX-KG

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    DOUBLE DELUXE KING BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE KING BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX-KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • JUNIOR SUITE STANDARDJUNIOR SUITE • STANDARD • 1 Bedroom • 52 m²JSU.ST
    JUNIOR SUITE STANDARDPhoto unavailable23 photos

    The Level At Hotel Melia Castilla

    JUNIOR SUITE STANDARD

    Room photos

    23 photos

    Room overview

    Non-smoking room
    Room size
    52 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Sofa bed, Double bed 131-150 width
    Bedrooms
    1
    Room type
    JUNIOR SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: JSU.ST

    Room amenities

    • Living room: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE STANDARDSUITE • STANDARD • 1 Bedroom • 70 m²SUI.ST
    SUITE STANDARDPhoto unavailable8 photos

    The Level At Hotel Melia Castilla

    SUITE STANDARD

    Room photos

    8 photos

    Room overview

    Non-smoking room
    Room size
    70 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    SUITE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.ST

    Room amenities

    • Living room: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    The Level At Hotel Melia Castilla

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Level At Hotel Melia Castilla

9.6
Excellent
83 Reviews
Cleanliness
9.6 /10
Service
9.8 /10
Comfort
10.0 /10
Condition
9.4 /10
Amenities
9.6 /10
50 reviews shown
10/10
Exceptional
27 May 2026
guy
The levels club has a generous amount of food and drinks available free all day. The coffee is good and the service is friendly. We worked and relaxed from the lounge many times during each day.
Partner
10/10
Exceptional
22 Nov 2025
Warren
Everything was great with the exception of the television stations could add CNN or a new channel from the US…..
Leisure Partner
10/10
Exceptional
27 Oct 2025
ALI
Good choice 👍
10/10
Exceptional
22 Apr 2025
Jeff
An excellent choice in every way. Will definitely stay here again when returning to Madrid.
10/10
Exceptional
11 May 2024
David
Excellent location, great rooms!
Leisure Self
10/10
Exceptional
22 Apr 2024
Bernadette
Everybody was nice helpful
10/10
Exceptional
19 Apr 2024
Elizabeth
Lovely hotel. Really nice staff. A bit far from the city centre
Partner
10/10
Exceptional
12 Apr 2024
John
The location of the hotel is great for anything in the Gothic quarter while still getting plenty of light. The rooftop terrace is a plus, but unfortunately they have only two small unheated pools.
Leisure Family
10/10
Exceptional
10 Mar 2024
Bryan Rodrigo
Great hotel. I would stay here again.
Leisure Family
4/10
Poor
01 Mar 2024
Yousef
The check in was easy and the hotel was decent overall except for one. major. issue. I had notified the reception desk during checkout and spoke with the manager regarding the cleanliness of room, he apologized and asked me to send him the video I took and told me he would get back to me. That was 5 days ago and I haven’t heard anything back. Make sure you check the room thoroughly as soon as you get in!

The hotel location was convenient, a 15 minute walk from the Bernabéu and the room service menu was good.

I would have stayed here again if it wasn’t for the issue, but cleanliness is a huge factor for me.

Leisure Self
10/10
Exceptional
06 Jan 2024
Angel
The Level is the best hotel that I have been. Very nice hotel
10/10
Exceptional
10 Aug 2023
oluwafemi
Very beautiful hotel
Leisure Family_with_children
10/10
Exceptional
23 Jun 2023
pat
absolutely stunning. great food. clean. great service.
Business Self
10/10
Exceptional
13 Jun 2023
Jeri
This is a nice hotel but not located near the touristy parts of the city. It is probably more for business travelers but it is also less expensive than the ones closer to the tourist areas. We had a Premium Triple Room which consisted of a King bed and a Twin cot at the end of the bed. Probably not bigger than a regular room but it was nice. The breakfast, happy hour, and access to beverages (non-alcoholic) was nice. The hotel staff was friendly and helpful. Would stay there again.
Leisure Family
10/10
Exceptional
31 Mar 2023
Kelly
Excellent hotel, highly recommend! The rooms are spacious, elegant, and clean. We stayed in a connected 2 room and it was terrific for the family as each room had its own bathroom. The lounge is fabulous and offers drinks and tapas plus breakfast buffet, which was included in our package price. The staff is helpful, courteous and friendly. We stayed for 6 nights and had an excellent stay!! The location requires a metro ride or cab trip to the city center, but it wasn’t bad as cabs are readily available and metro stop is close. I would highly recommend this hotel!!
Leisure Family
10/10
Exceptional
16 Sep 2022
Li Choo
Very friendly and caring staff. There was a variety of Food, snacks and drinks. The only issue is the shower room. Water was passing through the side of the door and the bathroom floor was very wet everytime someone had a shower. But overall, we had a pleasant stay. Nice restaurants and bars around too.
Leisure Friends
10/10
Exceptional
25 Aug 2022
Fabricio

Great experience

Great stay!
The Level is worth it!
Partner
8/10
Excellent
25 Aug 2022
Michele
Pool was way too cold to swim. Options for food too limited. Should have vegetarian options.
Leisure Family
10/10
Exceptional
20 Aug 2022
Camille
Beautiful experience because of the wonderful service
Leisure Partner
10/10
Exceptional
20 Aug 2022
Charlotte Sarah
Excellent, welcoming and helpful staff. The premium room meant we had access to drinks and snacks all day. Excellent. Clean, welcoming and good transport links to the city centre.
Leisure Friends
10/10
Exceptional
25 Apr 2022
Cheryl
This was was 5 star experience from the staff, room and food and beverage services! A very relaxing and luxurious stay. I highly recommend this property!
Leisure Family
10/10
Exceptional
27 Feb 2022
Ronald
amazing service
Business Self
10/10
Exceptional
07 Dec 2021
Verified traveler
Awesome let us check in early…
Partner
10/10
Exceptional
07 Mar 2020
jorge
Everything was perfect
Partner
10/10
Exceptional
01 Mar 2020
Kim
The bathroom was amazing! The Level area was also very nice!
Leisure Partner
10/10
Exceptional
30 Oct 2019
LG
First of all at the beginning a bell boy came out and helped me with my suitcase and took me to the correct concierge ; there are several and he explained how to get back to that place and also the elevator button
to push to get outside the hotel.This was necessary because the hotel
is quite large.There are many things to help their guests relax and pamper themselves.The breakfast room is the largest that I ever saw and I have never seen so many selections from which to choose.
Leisure Self
10/10
Exceptional
06 Sep 2019
Verified traveler
Really helpful and friendly staff, very clean, relaxing experience on The Level.
Friends_and_family Partner
10/10
Exceptional
10 Apr 2026
CARLOS A
Excelente!!!!
Self
10/10
Exceptional
01 Oct 2025
JOSE ANTONIO
Ha sido nuestro hotel,el salon de \"LEVEL\"atendido por lo mejor que tiene el hotel,amables serviciales siempre con una sonrisa,es una de la razones para volver!!!

Asi como al personal de atencion al cliente,un reconocimiento a todos ellos!
Leisure Family
6/10
Pleasant
25 Aug 2024
Rafael
Falta hacer una remodelacion a las habitaciones.
10/10
Exceptional
22 Nov 2023
Verified traveler

Friendly staff

Great location and very friendly staff. Would visit again.
Partner
10/10
Exceptional
09 Oct 2023
Jakob

Fantastiske madrid på the level

The Level endnu engang fantastisk. Madrid kan bare noget.
Partner
10/10
Exceptional
21 Jul 2023
Alejandro
Esta bien ubicado, el hotel muy limpio y el servicio excelente
Business Self
10/10
Exceptional
03 Jun 2023
David

Servizio top

Ottima esperienza, camere pulite e spaziose ma la cosa che mi ha sorpreso è il servizio al the level al piano S1 dove oltre a servire la colazione offre un servizio snack e bibite incluso vino e birra sino alle 23
Business
10/10
Exceptional
20 Feb 2023
Ruth
Hotel muy confortable para ir en familia. El personal del Lounge Club, amabilísimo.
Leisure Family
10/10
Exceptional
24 Oct 2022
Juan Carlos

Como en casa

Excelente Muy buena estancia
Friends_and_family Family
10/10
Exceptional
18 Oct 2022
Juan Carlos

Tiempo de calidad

Nos fue excelente
Estabamos como en casa
Calidad de estancia y servicio
Partner
10/10
Exceptional
17 Oct 2022
Verified traveler

Fin de semana familiar

Hotel muy bueno, limpio, cómodo y en buen sitio.
Friends_and_family Family
10/10
Exceptional
02 Oct 2022
Adolfo
Los cuartos muy bonitos y espaciosos, muy buen servicio
Leisure Family
10/10
Exceptional
02 Oct 2022
Juliana
El servicio y el lounge disponible para bebidas h snacks casi todo el día.
Leisure Family
10/10
Exceptional
06 Sep 2022
Gregers

Fodboldferie

Hotel og faciliteter var meget tilfredsstillende. Vi var to venner af sted for st se Real Madrid og afstanden til stadion var rimelig. Værelse og service var i top.
Friends_and_family Friends
10/10
Exceptional
30 Aug 2022
Francisca

Así da gusto viajar

Hotel muy muy recomendable súper cómodo y muy limpio perfecto para el descanso atención fabulosa a precios razonables gracias equipo
Partner
8/10
Excellent
28 Aug 2022
Francisco Javier
Excelente servicio
Leisure Family_with_children
10/10
Exceptional
13 Jul 2022
Maria Liliana
Excelente hotel y muy bien ubicado
Friends_and_family Family
8/10
Excellent
24 May 2022
ANGEL
Good option close to train station,includes breakfast which is a plus and also had snacks!! Available close to santiago bernabe football stadium
Leisure Partner
10/10
Exceptional
05 May 2022
Joyce
This hotel is the best. It is not in the centre of Madrid, but the metro is very nearby and convenient. The airconditioning in our rooms did not work and within an hour the manager gave as nicer rooms with airco. In the Level lounge
Friends_and_family Family
10/10
Exceptional
09 Jan 2022
Jorge

Excelente hotel y servicios

Excelente hotel en todos los aspectos
Partner
10/10
Exceptional
01 Jan 2022
Sven
Das Hotel ist von außen nicht sehr ansehnlich, erinnert mehr an einen Zweckbau.
So bald man allerdings den Eingangsbereich betritt, geht eine andere Welt auf.
Sehr großzügig und modern gestaltet.

Anzusprechen ist auch der besondere, zuvorkommende Service in der level Lounge:
Personal ist sehr aufmerksam und das Angebot an Speisen und Getränken, auch alkoholische, ist? hervorragend.
Leisure Self
6/10
Pleasant
11 Oct 2021
jesus

Hotel fenomenal pero hay que organizar la entrada

No tenían sistema informático y estuvimos 1 hora y 30 minutos esperando (se acerco un encargado solo para decir que sentía la espera pero no escucho las quejas por la mala organización) para que nos indicasen que nos dan la habitación en otra recepción que para llevarnos esperamos otros 20 minutos hasta que nos quejamos y nos bajo el chico de la recepción.
Una vez en la recepción que nos pertenecía nos dijeron que podíamos tomar algo para la espera y al rato apareció el encargado que nos había pedido disculpas y esta vez con otra aptitud escuchando los problemas, disculpándose y ofreciendo una habitación mejor a la que teníamos reservada.
Como le comente al encargado creo que al tener dos recepciones para el hotel es conveniente identificar el cliente que entra para derivarle a la recepción que corresponde ya que no se puede juzgar al cliente por nada mas que lo que hay a simple vista.
Partner
8/10
Excellent
29 Oct 2019
Verified traveler
Das Fenster konnte man im 15 Stock öffnen. Im Fensterrahmen waren Zigaretten filter darin. Es war ein Nichtraucher Zimmer.
Leisure Partner

Location & surroundings

The Level At Hotel Melia Castilla
poeta joan maragall, 43, Madrid, Spain

Hotels Nearby

Compare other stays close to this hotel. Choose travel dates to check availability.

Explore the map
Show 46 more nearby hotels

The Level At Hotel Melia Castilla

310 hotel photos