Canopy by Hilton Madrid Castellana

Spain , Madrid
MADRID, Plaza De Carlos Trias Bertran, 4
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100 reviews shown

10/10

Exceptional

23 Feb 2026

Ryan David

Staff was incredibly accommodating and even helped me get a ticket to see Real Madrid playing the day I arrived.

Self

10/10

Exceptional

18 Feb 2026

christian

Yes

10/10

Exceptional

19 Jan 2026

Alan

All excellent, recommended!

Leisure Partner

2/10

Poor

12 Jan 2026

Johana

Se robaron unos tenis de mi habitación

Leisure Family

10/10

Exceptional

09 Jan 2026

Maria

Room was spacious and clean. Staff was friendly.

Friends_and_family Family

10/10

Exceptional

08 Jan 2026

Maria Eugenia Villares

everything was great. the service, beautiful place and nice location

6/10

Pleasant

06 Jan 2026

Prashanth

Service was less than par..

8/10

Excellent

31 Dec 2025

Sathya

Clean room & staff

10/10

Exceptional

20 Dec 2025

Gavin

Great location near Real Madrid ground. Good transport links. Shopping and restaurants nearby
Friendly helpful staff

6/10

Pleasant

18 Dec 2025

Rebecca

Check-in was lovely, the staff

10/10

Exceptional

27 Nov 2025

Jose Gregorio

10/10

Exceptional

27 Nov 2025

Christie

Great hotel with a super friendly and helpful team. I LOVED the toiletries, woul have appreciated a bathrobe and fresh milk - really minor things though. Would stay again.

Business

8/10

Excellent

23 Nov 2025

Mohammad

Staff was a bit not friendly

10/10

Exceptional

22 Nov 2025

Rudolph

Everything was excellent.

8/10

Excellent

05 Nov 2025

Marcos

Clean rooms

Business Self

2/10

Poor

05 Nov 2025

Freek

The staff did not find my booking in the system and took them 35 minutes to sort it out. Quite annoying as if I had booked directly this would not have happened

Business

10/10

Exceptional

05 Oct 2025

Juan

Staff was great and breakfast buffet was really good.

Business_and_leisure Family_with_children

10/10

Exceptional

28 Sep 2025

Maria

GREAT LOCATION FOR A BUSINESS TRIP

Business

10/10

Exceptional

28 Sep 2025

KAREM

It’s was great for my one night stay

Self

10/10

Exceptional

27 Sep 2025

Starr

Great centrally located hotel, friendly staff, clean rooms, everything was wonderful!

Friends_and_family Friends

10/10

Exceptional

23 Sep 2025

Xiomara

great hotel, small rooms but good location

Leisure Family

10/10

Exceptional

22 Sep 2025

Nancy

Good in all areas...

Partner

10/10

Exceptional

19 Sep 2025

Patricia

Good location, helpful staff

10/10

Exceptional

12 Sep 2025

Angie

I loved my stay here. The price is a little over the top since I stayed in a suit, because they don’t allow more than 3 people in a room, but for two nights it was worth it. The location was perfect and the breakfast was the best, and let’s not forget about the rooftop. The drinks at the bar were so good and the food too.

Leisure

10/10

Exceptional

10 Sep 2025

leonard

Spot on location

Leisure Family_with_children

10/10

Exceptional

22 Aug 2025

Felismina

Extremely friendly service, great location, and excellent shopping!! Perfect location. The rooftop pool is such a vibe.

Leisure Family

10/10

Exceptional

22 Aug 2025

david

close to everything

Business_and_leisure Self

6/10

Pleasant

18 Aug 2025

john p.

The hotel was nice and really liked the family room - very convenient. We only spent 2 nights at the hotel and there was a heat wave at the same time. The A/C was poor and it was still hot in the room.

Leisure Family

10/10

Exceptional

14 Aug 2025

Sharon

Love the restaurant/bar; room was comfortable; nice rooftop terrace

Leisure Partner

8/10

Excellent

22 Jul 2025

jose

Buena ubicación

Buena ubicación pero el Servicio de limpieza de cuarto un desastre. Muy mal mantenidos los cuartos.

Friends_and_family Family

10/10

Exceptional

21 Jul 2025

Nadua

Great place to stay!!

Leisure Family

10/10

Exceptional

18 Jul 2025

Louise

Hotel was beautiful and staff were amazing very helpful breakfast was fabulous and rooftop pool area was very chill and relaxed

Leisure Family

8/10

Excellent

30 Jun 2025

jack

Overall it was nice hotel with friendly staff…. However negatives were the lifts are slow and the room service the food was a let down… ordered a burger and the presentation was poor with maybe 10/12 fries on the plate and no ketchup etc etc so that could be better given the price plus no one picked up the phone several times over different days when we called reception

8/10

Excellent

27 Jun 2025

Annelise

Its a very modern hotel near the Bernabeu stadium.

Leisure Family

8/10

Excellent

20 Jun 2025

Sara

Hotel itself was ok, staff rude, service appalling
room way too small for a family
not enough towels, glasses, mugs supplied for number of guests in the room
milk / coffee not replaced everyday

Friends_and_family Family

2/10

Poor

10 Jun 2025

roberto

No one answers the phone, the lights won’t turn on and won’t turn off especially if you are in the bathroom, many cracks on those cement on the way to hotel making it very dangerous, etc,

Leisure

6/10

Pleasant

06 Jun 2025

Nammalvar

what I like is the Bed, shower and room.
What I did not like is the first staff who assigned the rooms for us. Basically we are 8 adults and 1King+2 twin attached rooms. I dont know what he did, He just assigned 1 King & 2 twin room during checkin. I had to return the rental car and comeback, when I came back I saw 7 off them cramped in 2 rooms. There were Two reservations but he had done only 1 reservation fullfilled. I had to explain and show the details, then another front end associate understood the mistake and gave another 2 rooms. We had to move the luggages from 7th floor to 2nd floor. Vola! the staffs need to be educated.
The front room has lots of noise due to the restaurants in the front

Leisure Family

6/10

Pleasant

03 Jun 2025

Nicolas

My overall experience with the hotel was negatively impacted by the waiting time to get a bath soap dispenser refilled. In our 1st night we noted the dispenser was empty only at time we took the shower. We called right away, and never came to our room even called several times.

8/10

Excellent

16 May 2025

Antonio

Only complain was the WiFi wasn’t working

Leisure Family

8/10

Excellent

22 Apr 2025

Paul

Nice hotel excellent location for visiting the Bernabéu

Leisure Family

10/10

Exceptional

14 Apr 2025

Hayden

Great staff

10/10

Exceptional

06 Apr 2025

Gisela R

Amazing stay

Amazing stay! Beautiful stylish, modern and clean hotel with easy access to Madrid Metro

Business Family

10/10

Exceptional

22 Mar 2025

Rodolfo

great hotel,excellent service of all the personal , good location because subway is at one block, the neighborg is nice.
the room wonderful with separte rooms for shower,toilet and sink

Leisure Partner

10/10

Exceptional

26 Feb 2025

Keyu

We had a great stay, very chic hotel, has everything we need

Leisure Family

10/10

Exceptional

24 Feb 2025

Jose

Muy bonito hotel y muy buena localización todo estuvo super bien

Leisure Family

10/10

Exceptional

09 Feb 2025

Susan

Amazing experience! Our room was ready when we arrived so we were able to check in early. The food was good, room was clean and exactly what we needed. Thanks!

Leisure

10/10

Exceptional

08 Jan 2025

Humberto

Very nice staff...professional service...

Business Family

10/10

Exceptional

01 Jan 2025

Kevin

Alex at the front desk is a great assistant

Leisure Partner

10/10

Exceptional

31 Dec 2024

Sandra

Perfect

Leisure Self

10/10

Exceptional

30 Dec 2024

Fouzia

Excellent place

Very friendly staff and very clean and well decorated property!

Partner

10/10

Exceptional

28 Dec 2024

Sheri

Great customer care and welcome staff. Very nice hotel. Just wish it was closer to the city. Overall a great experience. Thank you.

10/10

Exceptional

16 Dec 2024

Rodolfo A

Great location in the city

Leisure Self

10/10

Exceptional

16 Dec 2024

Roberto Viera

Very nice hotel, with excellent staff, comfortable and well located.

Leisure Partner

10/10

Exceptional

05 Dec 2024

Maria

Loved it, very nice rooms, super friendly staff and everything was great!

8/10

Excellent

18 Nov 2024

Amr

Very well located fancy modern hotel, super comfortable room with very convenient amenities and huge bathroom / shower area. The hotel gym was efficiently equipped with new quality stuff and enough space. Breakfast choice was basic for the price but very good quality. Slightly overpriced, Overall excellent except the elevator is impractically slow

Self

10/10

Exceptional

27 Oct 2024

Debby

Beautiful rooms.

Leisure

2/10

Poor

15 Oct 2024

Jarkyn

This was the most terrible experience ever. The night we arrived TV has no picture only the sound. After notifying the reception I was promised they will come to fix it, which they never did. Next day I complained again. No action whatsoever. During checkout they said they had received no report on the complaint. The way how they handled the whole issue is unbelievable. In addition there is a construction ongoing and was never mentioned in the communication with the hotel.

10/10

Exceptional

31 Aug 2024

Alvaro G.

Great property, nice location and excellent checking in process

Leisure Partner

10/10

Exceptional

31 Aug 2024

Maria

homeless and constriction

Leisure Self

10/10

Exceptional

30 Aug 2024

Monique

We enjoyed our stay at the Canopy Hilton. It is away from the hustle and bustle but just a short drive to the touristy attractions. Rooms are very clean but AC wasn’t working too well initially, after addressing it to front desk, the issue got resolved.

Leisure Partner

10/10

Exceptional

19 Aug 2024

Lenka

The pool was a little bit small, but clean. Breakfast was delicious and the staff very kindly.

10/10

Exceptional

18 Aug 2024

Brenda

Clean & friendly

Leisure Family

6/10

Pleasant

17 Aug 2024

Angel

8/10

Excellent

16 Aug 2024

Deniesha

Would recommend

Beautiful hotel. Would appreciate assistance with luggage as you have to drag bags outside over concrete quite far from where taxis can drop you.
Good service and beautiful clean rooms

Partner

10/10

Exceptional

13 Aug 2024

Roch

Every thing was perfect!
Nice, clean and afordable!!

Partner

8/10

Excellent

26 Jul 2024

Michele

Nothing additional thanks

10/10

Exceptional

08 Jul 2024

Sharon

Excellent

The hotel was in close proximity to the stadium. The staff were extremely helpful. We loved the decor of the accommodations. Great roof top pool area as well. We ate lunch in the restaurant and that was excellent as well. Thank you Canapy for a wonderful stay.

Friends_and_family Family

10/10

Exceptional

04 Jul 2024

Anja

Beautiful property

Beautiful and spacious hotel. Beautifully decorated. I loved the rooftop pool. Very friendly staff. Convenient dining area downstairs.

Friends_and_family Family

10/10

Exceptional

10 Jun 2024

Olga

Nice

10/10

Exceptional

10 Jun 2024

Andres

Great location, hard to beat, hotel is very nice.

Business_and_leisure Partner

8/10

Excellent

07 Jun 2024

Elizabeth

Cute little hotel very close to the stadium with good options between. It is a night life area so it can get loud but it didn’t bother us too much as we were pretty jet lagged. Air in room is not like US air, it’s going to be warm in the summer. Be prepared. Otherwise a great spot with a free breakfast that was amazing and a lovely rooftop pool with a bar service. Recommend for any stay involving a concert or football game.

Leisure Family

6/10

Pleasant

05 Jun 2024

Mariana

Lovely hotel but the customer service at the restaurant is terrible.

Leisure Friends

8/10

Excellent

05 Jun 2024

Edward

We stayed at this hotel to attend the Taylor Swift concert at the Santiago Bernabéu stadium. The location was perfect for this event because it’s such an easy walk to get there. The room was spacious and clean. The water machines located by the elevator was really convenient for filling our water bottles. The outdoor sitting area and rooftop pool were also lovely and great options for downtime. The bar off the lobby had really nice small meals and was open late (at least for the post- concert rush). My only disappointment with this location was the homeless camped out and sleeping right in front of the hotel. We chose to walk around the other side and not take that side of the hotel for entry because it didn’t feel clean or safe. It appears everyone is just fine with that situation but for the price per night, it’s definitely disappointing.

Leisure Partner

6/10

Pleasant

31 May 2024

Juan

It was a very nice hotel staff was great but at first they could not find our 2 room reservation. They frequently mentioned that we booked through expedia i don't know why

Leisure Family

8/10

Excellent

12 May 2024

Janet

There was a large disturbance in the early morning hours and the local police were called in. It was extremely noisy and echoed to our rooms on this side of the building from the street.

Business_and_leisure Partner

10/10

Exceptional

12 May 2024

Diana

IT WAS IN A VERY CENTRALIZED AREA OF MADRID

Leisure Partner

10/10

Exceptional

06 May 2024

Anais

Great location close to the soccer stadium! Keys lock out at noon which was annoying to have to go down and get them reactivated to check out, rooftop pool and bar were great hangout locations and rooms/bed super comfy

Leisure Partner

10/10

Exceptional

06 May 2024

Muneesha

Friendly staff. Especially in the bar/restaurant area. The room was small but well laid out. Very comfortable and clean.

Self

10/10

Exceptional

23 Apr 2024

Mary

Great location for us since we were there to see the soccer game, everything with close proximity. The hotel was very clean and smelled good all the time. Spacious rooms!

Leisure Partner

10/10

Exceptional

22 Apr 2024

William

Beds were great, bathroom area was unique and very guest friendly. Views from the 6th floor were ok. The stairwell seemed small in case of emergency. The Buffet was nice, everything was fresh with a wide selection of breakfast foods.

Leisure Family

10/10

Exceptional

02 Apr 2024

Aidán

The evening bar staff were slow to notice you were looking to place an order.

The hotel was lovely. But maybe next time I would stay at a more central location as it was about a hours walk to most things

Leisure Self

10/10

Exceptional

12 Mar 2024

Cesar

Excellent stay

We had a great stay at this hotel. The service was excellent, and the staff was friendly.

Partner

10/10

Exceptional

07 Mar 2024

Houda

Walkable to the stadium! If you are planning to attend a soccer game, it is a good location.

Leisure Family

6/10

Pleasant

04 Mar 2024

Jassem

Good

Leisure

10/10

Exceptional

26 Feb 2024

Michael

Freindly

Hotel is very freindly and super supportive , from reception to bar staff room was very comfortable

Friends_and_family Family

10/10

Exceptional

14 Feb 2024

Rachel

Hotel was conveniently situated short walk from Metro station and Bernabeu but the area around it was scruffy with homeless sleeping just down from the hotel entrance and broken paving slabs outside the hotel. Beggar came into hotel bar whilst we were eating and drinking one night asking for money.

Leisure Family

10/10

Exceptional

04 Jan 2024

Brad

Lovely hotel. Short walk to Bernabau stadium

8/10

Excellent

18 Dec 2023

Kevin

Can smoke
Cigars and cigarettes on the terrace restaurant. The top pool place you may be able to smoke but you need to bring your own ashtray.

Overall it is cigar friendly.

8/10

Excellent

01 Dec 2023

Kesava

Location

Leisure

10/10

Exceptional

28 Nov 2023

Francisco

Great location

Leisure Family_with_children

10/10

Exceptional

18 Nov 2023

Kathryn

Really lovely property. The staff were all so friendly.

8/10

Excellent

17 Nov 2023

Jesper

Fells new and very central, will definitely go again.

Business

10/10

Exceptional

17 Oct 2023

Jose

To noisy At from the building bar

Business_and_leisure Family

10/10

Exceptional

11 Sep 2023

Nuno

good experience

Business_and_leisure Family_with_children

8/10

Excellent

03 Sep 2023

Ghada

The only issue is they ask for charge 20€/hour when we ask for late check out and it is only until 2 pm so we have to pay 40€ and check out at 2 insted of 12 noon

10/10

Exceptional

01 Sep 2023

Marisa

Staff were amazing and very friendly. Absolutely spotless. Great amenities.

Leisure Friends

10/10

Exceptional

15 Aug 2023

Peter

Our stay was great. We liked everything. Nothing to complain about.
Rooms were clean and good space for a family of four (4).

Leisure Family

10/10

Exceptional

15 Aug 2023

philip

Fantastic service by the staff here. Loved the roof top pool and bar. Breakfast was good with a good range, but food from food truck and pool not great .

Leisure Self

10/10

Exceptional

14 Aug 2023

Moncy

Excellent and best in madrid

Leisure Family_with_children

6/10

Pleasant

07 Aug 2023

Jack

Good but not if you are travelling with a car.

This hotel is really nice and modern, breakfast was decent, not the best I have had but good, I would just advise you to stay well clear of this hotel if you are travelling with a car, parking is one of the most complicated things I have ever done in my entire life, the staff tried to be helpful but only gave half the instructions needed in order to make it more seamless, and finding the machine to validate your parking after paying reception was another task in itself, and please note the hotel charge 3x more than what you would pay if you download the parking company app.

Self