AC Madrid Cuzco

Spain , Madrid
MADRID, Paseo de la Castellana, 133
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100 reviews shown

10/10

Exceptional

24 Feb 2026

claudio

Very good

10/10

Exceptional

15 Feb 2026

Lisa

Check in was quick, friendly and faultless. Reception team member explained all relevant information and made us feel welcome.
Room was bigger than expected and furnished in a light, modern and comfortable style.
We stayed here to go to a football match at the Bernabéu, after reading the hotel is 10 minutes walk away. It was a maximum of 10 minutes, very easy walk and so convenient for the stadium.
The hotel met or exceeded expectations, excellent value considering the location and quality.

Friends_and_family Family

10/10

Exceptional

17 Jan 2026

Richard

Staff was great.

Leisure Family

10/10

Exceptional

03 Jan 2026

Edgar

Was a great property..... 5 stars on my end!!!
Would recomended all the way around
Excelente

Leisure Family_with_children

10/10

Exceptional

24 Nov 2025

Giorgio

Amazing hotel in the center of Madrid, it was a long time since I found a place where the stuff from first to last were so amicable, helpful and always with the best willing to make you feel welcome! Thanks!

Leisure Self

8/10

Excellent

31 Oct 2025

Ibrahim

Great hotel and location near the Santiago Bernabeu. Clean and tidy hotel. Washroom did not have a door which is weird. Stayed with my daughter at the Westin Cuzco to watch the Classico. Had to leave the room when my daughter or I had to shower.

Leisure Family

2/10

Poor

29 Sep 2025

Linda

So noisey, the street noise woke me up multiple times a night.

Checkin and baggage drop off were like it was their 1st day on the job.
The breakfast staff were grumpy and insulting.

Leisure Family

10/10

Exceptional

01 Sep 2025

Brandon

Very clean and nice hotel. Close to the metro, too.

10/10

Exceptional

12 Jul 2025

Mukesh

Helpful and friendly staff, great room (corner suite was large with a comfortable pull-out sofa bed), and a really delicious breakfast.
Location is about 20-25 min from many common destinations. We didn’t use metro but there was a main stop right nearby.
Safe area even late at night.

Leisure Family

10/10

Exceptional

24 Mar 2025

Geoff

Excellent hotel

Excellent hotel, has everything you ever need

Business

10/10

Exceptional

07 Nov 2024

Jet

Fine

10/10

Exceptional

11 Oct 2024

Yunfei

Great location. Close to metro station. Lots of restraunants nearby.

Business Self

10/10

Exceptional

29 Jul 2024

Samuel

Amazing staff

Leisure

10/10

Exceptional

13 Nov 2023

ALVARO

Encantados de la atención. Gracias

Business_and_leisure Family

10/10

Exceptional

01 Nov 2023

Alvaro

Hotel location is very convenient as it's just in front of Cuzco subway station. From there, practically all of Madrid's attraction are reachable. Room are very comfortable and staff is friendly. This is a strongly recommended hotel.

Leisure Family

10/10

Exceptional

16 Oct 2023

Alan

Staff very friendly and helpful. Great location for our trip, and loads of options for eating at night.

Leisure Partner

10/10

Exceptional

28 May 2023

ZHU-EN, JOEL

The place is very convenient if you are looking for a place to stay near the CBD. However, i think they are a bit understaffed cos in the morning you can see at breakfast that the waiters are really busy. It would be good if they have a US Style Egg station for breakfast. Although they have different types of eggs on the menu for breaktast, I could not manage to order one for the whole week i was there.

Business_and_leisure Partner

10/10

Exceptional

11 Apr 2023

Andrew

Very nice hotel in good location at great price.

Friends_and_family Family

10/10

Exceptional

23 Feb 2023

Mohamed

👍

Business_and_leisure Family

10/10

Exceptional

15 Feb 2023

Mohamed

Very good

8/10

Excellent

12 Feb 2023

Ting Ting Annie

There was no shampoo in my room throughout my 3 nights' stay. I know I could call housekeeping and ask for it but I think it should be the basic for the staff to check all amenities every time they cleaned the room. Nevertheless, the hotel was overall good.

Business Self

10/10

Exceptional

13 Sep 2022

Mark

Staff were very friendly and helpful.

Leisure Family

8/10

Excellent

03 Aug 2022

Joseph

It was very convenient for us to stay there We really have no complaints about the hotel
Would stay there again

Leisure Partner

10/10

Exceptional

31 Jul 2022

Grace

Great location for the Metro and to the soccer stadium. The gym in the hotel is great!

Leisure Family

8/10

Excellent

18 Jul 2022

Jean C

No swimming pool and microwave in the room.

Business_and_leisure Family

10/10

Exceptional

17 Jul 2022

Robley

Very good room and lobby

10/10

Exceptional

23 May 2022

Rachel

Very modern and comfortable. If you walk a couple of blocks that are a few noteworthy restaurants.

Leisure Partner

10/10

Exceptional

20 May 2022

RONALD

Beautiful property

Leisure

10/10

Exceptional

21 Feb 2022

Marco

Very walkable

Business

10/10

Exceptional

29 Nov 2021

Zoraida

Excellent location, nice staff and very modern hotel

Leisure Family

10/10

Exceptional

03 Apr 2020

Verified traveler

Great location. Clean hotel and nice spacious room.

Business

10/10

Exceptional

04 Mar 2020

RyanF

Short walk away from the Bernabéu. Clean. Great staff. Will definitely return.

Leisure Family

6/10

Pleasant

27 Feb 2020

steve

An okay business hotel

Room was fairly basic
I hate having to send down for an iron and they send you up a miniature foam ironing board with it.
Breakfast was uninspiring.
But nice enough hotel and a perfect location for me.
Good bar

Business

10/10

Exceptional

27 Dec 2019

Verified traveler

Location. Friendly staff always willing to help. Cleanliness. Modern. Their room pizza service are the best 😋.

Leisure Family

10/10

Exceptional

20 Dec 2019

Luís

Very nice hotel, well situated, nice people. I recommend

Business Self

10/10

Exceptional

08 Nov 2019

jarlin

Excelente servicio, ubicación y limpieza, las habitaciones son amplias tienen decoración moderna y el hotel se encuentra muy bien ubicado no puedo puntuar el desayuno porque no lo compre pero todo lo demás excelente Gracias a pilar por ser tan amable y explicarnos algunos sitios de la ciudad 🌃

Leisure Family

10/10

Exceptional

16 Sep 2019

Verified traveler

excellent facility, great location and value. (if you come by car, you will pay $30 a day)

Leisure Partner

10/10

Exceptional

19 Aug 2019

Verified traveler

Amazing hotel close to everything but far enough from the hustle and bustle of the downtown core.

Leisure Friends

2/10

Poor

06 Jun 2019

Verified traveler

nothn................

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.................

Business Pet

6/10

Pleasant

10 May 2019

george

Cleaning of surrounding rooms was loud due to wood floors. Lots of doors slamming shut between 8-9 am.

Leisure Family

10/10

Exceptional

15 Apr 2019

Verified traveler

Great place accessible to taxi, well located, restaurants, bars

Business Self

8/10

Excellent

14 Apr 2019

Thomas

Vacation in Spain

Good location good service and staff room is good size.

Partner

4/10

Poor

04 Mar 2019

Verified traveler

Good hotel but lacks of security at night

My coworker’s cellphone and wallet was stolen from her purse on the lobby bar. We couldn’t find any security guard when this happened. Felt very insecure after 11pm as there is no one to guard. And anyone from the outside can go inside the hotel to any floor without a key card.

8/10

Excellent

02 Jan 2019

Verified traveler

Excellent location
They weren’t flexible with late check out they only let me stay for 2 hours more

Friends_and_family Family

10/10

Exceptional

17 Dec 2018

Verified traveler

Lovely place, close to everything, nice area. nice hotel

8/10

Excellent

03 Dec 2018

Samuel

The only complain is about my door lock. It broke down and no chance to repair it during weekend. So I had to go with bellboy keys everytime I wanted to go to my room.

Family

10/10

Exceptional

03 Dec 2018

Verified traveler

Very nice staff. Shower took a long long time (I guess 5 minutes) to get just lukewarm. Such a waste of water.

10/10

Exceptional

01 Dec 2018

Verified traveler

Good location, great breakfast. Many restaurants nearby. Great service.

10/10

Exceptional

13 Nov 2018

LLOYD

Excellent services

Very excellent services and kindness.

Family

4/10

Poor

04 Nov 2018

Tara

Negative stay at AC Cuzco

I had numerous issues while staying at this hotel. 1- I emailed the hotel 4-5 days before my stay to add my Marriott number to my file, and put in a request for an early check-in if possible. Not only did they never reply, but my number was never added to my file. In fact, when I checked in they said they would add it to my file, but it was not until after checking out, that I realized it was never added.
2- As well, without notice, the water went out in the hotel for hours, which meant I had to go to work post gym, no shower. There is no excuse for this, and there was no attempt at an apology made.
3- When I left the hotel, a staff member brought my bag to a taxi, not by a taxi stand but in front of the hotel. I saw him receive some money from the taxi driver in a handshake. The taxi driver (lic 01804) then took me on a long drive, in the opposite direction that I was heading. I don't if the bell boys get a little kickback from a taxi driver, but a trip that was double the length of time making me late for a meeting, and double the cost was unacceptable. There certainly were some lovely staff I met as well, but overall, I would not recommend this hotel to anyone.

8/10

Excellent

05 Oct 2018

Moki

Close to the conference place. Extremely expensive for what we get. It’s overrated just because of the conference...

8/10

Excellent

21 Sep 2018

John

Close to metro and to a few nice restaurants and to the futbol stadiium—

10/10

Exceptional

04 Sep 2018

Verified traveler

Top Hotel, in Castellana street, which is one of the main streets in Madrid. nice hotel

10/10

Exceptional

07 Aug 2018

Andrew

Great Hotel

We based ourselves here for the MadCool Festival. Excellent rooms and service. Will use the hotel again for sure.

Partner

10/10

Exceptional

24 Jul 2018

David

Very short stay for us (less than 10 hours). The staff was great and even gave us an upgrade.

6/10

Pleasant

24 Jun 2018

Sandy

I booked a triple room but was given a shoe box size stuffy room on arrival. I did manage to get a better room at extra cost but the manager did not handle the situation in the most helpful or friendly way. I was also disappointed in the location where breakfast is served and the choice of hot food, basically unappetizing scrambled egg and sausages.

10/10

Exceptional

13 Apr 2018

Beto

Nice hotel

Nice experience. Close to public transportation and the downtown.

10/10

Exceptional

05 Apr 2018

Jose Luis

Outstanding service

The hotel is very confortable and well located. But we want to give a special mention to the staff. We forgot some personal items in another AC hotel. They were extremely helpful and attentive. We want to thank the for their extraordinary service. Thank you Thalia (AC Toledo) and all the person involved.

8/10

Excellent

30 Mar 2018

Verified traveler

The stay was good.
Location is good.
Even though a non smoking venue, we felt cigarette smoke in hallways.

8/10

Excellent

19 Mar 2018

Verified traveler

Neigbourhood a little bit dirty. Hotel was ok though

10/10

Exceptional

14 Feb 2018

Andy

Great Hotels

Stayed here as we were going to the football. Metro from airport is quick and convenient with a station outside. We checked in before the agreed time and the room totally met our needs for a short break (1 night). Close to Real Madrid's ground - a 5 minute walk. Excellent service from all the staff during our stay. Would recommend the hotel and if I am in Madrid will look to stay there agin. Thank you.

8/10

Excellent

12 Feb 2018

Barry

Convenient and comfortable hotel

Convenient for Metro and a number of decent restaurants. Comfortable rooms, as well as a most welcoming area in reception - plenty of comfortable chairs where you can read emails, newspapers or just have a coffee - very civilised!

8/10

Excellent

03 Feb 2018

Verified traveler

Comfortable

In addition to the information I found on your site, the hotel had a good fitness gym; there was also a personal safe in the room.

10/10

Exceptional

02 Dec 2017

PHILIP E

Excellent hotel; great renovation.

Excellent hotel with the exception of the concierge who checked us in who was somewhat rude and unfriendly, not at all courteous; should probably be doing some other job. It surprised us that a hotel like the CUZCO, which I have known since they built it in the late sixties, would have somebody like him at the front desk. There should be no allowance in a four star hotel for this demeanor by a employee.

Partner

10/10

Exceptional

23 Nov 2017

Ricardo

Incredible surprise, great staff, very good room and incredible shower. The guy that checked me in was amazing!!!!
The \"manager\" in the bar could be much better.

4/10

Poor

04 Nov 2017

Dani

Underwear and socks found in room

Upon arrival, a middle aged female receptionist who didn’t make eye contact took ages to check guests in. After a long day and a flight, I had to stand in a queue for 40min before I could check in. Not a good start. My room had a connecting door to the adjacent room. I didn’t ask for this and as a woman travelling alone, this made me feel slightly uneasy. Most disappointingly, I found male underwear and socks in one of the drawers under the TV. Room service dinner was appalling. The sandwich has burnt bread and the chips tasted rancid and were drenched in oil. The menu said you could have salad OR chips with your sandwich but I wasn’t asked about this so just got the chips which I didn’t want. I will never return to this property and am now staying at an NH hotel which I am pleased to report is absolutely fabulous -the staff are helpful and smiley too!

10/10

Exceptional

12 Oct 2017

Fabrizio

Great hotel close the shopping area.

Close from the airport terminal (1,2,3) and close to \"el corte ingles\" of castellana avenue.

8/10

Excellent

26 Aug 2017

Yee Man Sally

I spend 25 minutes on the check in and this is my only complaint. Overall it was a good hotel and I will recommend it to others

Family

10/10

Exceptional

24 Aug 2017

javier

Great hotel. Crisp modern style, great location, great experience. Misses, no valet parking, no doorman or buttons, and breakfast buffet only option.

10/10

Exceptional

22 Aug 2017

Verified traveler

very nice place to stay, and very nice experience.

it was very nice experience, perfect for go to santiago bernabeu game, i went to \"El Clásico\" en after the game i went to the hotel so fast.

8/10

Excellent

17 Aug 2017

steve

Excellent location for the football.

The hotel was in an excellent location for the football stadium. An added bonus was the Metro station directly opposite.

6/10

Pleasant

03 Aug 2017

Verified traveler

1. In the shower, the water would not go down fast enough so formed a puddle
2. Forgot to have the flat sheet between the comforter and Bed...we came late from the trip and had to call at 11PM to fix it..

Partner

8/10

Excellent

23 Jun 2017

Verified traveler

Madrid city

Efficient , clean, comfortable. Good food. Convenient for city. Taxi stand nearby.
Only problem was breakfast does not start until 7.00am when best hotels open breakfast at 6.30am. This meant I had no breakfast on the day I had to check out.

8/10

Excellent

05 Jun 2017

Verified traveler

Good location

Room is clean.
Location is good. Very close to a metro station.

8/10

Excellent

10 Oct 2016

Jessica

Exactly what you would expect for the price

Clean, comfortable room. Room was very large, which is unusual in Europe. The staff was very helpful and gave us several great restaurant recommendations.

Family

10/10

Exceptional

10 Sep 2016

stephane

Great location

the stay was great but the hotel doesn't provide the wifi anywhere. I travel in many countries and this is the first one which ask you to leave your phone when you ask for a charger.

10/10

Exceptional

22 Jul 2016

UMUT

Eur 8 per day for wifi in the room. Come on, we are in 2016!

4/10

Poor

30 May 2016

Evgeniya

Smell in the bathroom, paid wi-fi

The hotel was clean, however the room was not cosy. Internet was 8 euro per day and you have to call to the reception to arrange it. The room faced the road, so the noise was quite loud. The worst thing of all is that the bathroom smelled like someone died there (my colleague's bathroom had the same problem). Complaint at the reception did not solve the issue.

10/10

Exceptional

06 Mar 2016

Verified traveler

Always very convenient

Always a pleasure to come back to the AC Cuzco, third time there and always a 5 star standard stay. Nothing to remark as a negative, top quality stay always on AC hotels, specially this one.

Family

8/10

Excellent

23 Dec 2015

Verified traveler

Nice experience

Very good hotel in nice location.
Breakfast over priced @ €22 considering menu on offer.

Likewise €8 per day premium WiFi access not so premium -very slow and unstable, you are better off with the free WiFi

Family

6/10

Pleasant

26 Nov 2015

Vincent

Convenient location

The Metro Station is close by. There is a Rodilla Cafe less than 100 m from the hotel. No kettle or coffee-making facilities in the room. Staff not conversant in English.

Partner

10/10

Exceptional

16 Aug 2015

Diana

Great Stay.

Nice, clean hotel. The staff were friendly and professional. The only negative comment was with respect to WiFi. In order to access it for free you have to be in the lobby. If you access it from your room you are charged for it. I have never been in a hotel that does this. All hotels I stayed at while in Spain you could access WiFi for free in your room. Other than this, I recommend this hotel.

Family

10/10

Exceptional

12 Aug 2015

Anibal

Good Location and Comfortable

Good

Family

10/10

Exceptional

29 Jul 2015

stefano

having to pay for wifi for in room connection is annoying

8/10

Excellent

01 Jun 2015

Elaine

Great location for madrid match

Went to see Real Madrid match with our son hotel was in great location as was only a short walk to the stadium it was clean an feindly staff only bad part was food not great hue ever lovely Irish pub shirt walk away fab food

Family

4/10

Poor

21 Apr 2015

Aide

Hot & Noisy in Madrid

We had no air conditioning our entire stay. We complained every day and they sent a technician 2X but nothing worked. They told us to open the windows! However, the hotel is on a very busy street and next to a couple of bars so it was very, very noisy all night. They finally offered to change our room the day b4 we left but it was past midnight. Mattress was hard & lumpy. Wouldn't stay there again. The evening supervisor is very snobby & of no help.

Partner

10/10

Exceptional

08 Apr 2015

Andrew

Santigao Bernabeu trip

Nothing to fault

8/10

Excellent

04 Apr 2015

Paola

Modern And Great Hotel

Very modern hotel in The heart of Madrid. 5 minutes away from The Bernabeu Stadium And around The area, great restaurants And bars. Really recommend it. I lived in Madrid for 8 years And this is an excellent hotel And one Of The most modern.

I critize all of This Hotel's recepcionists, they are rude And I Heard them critize a client in front of me(another client). Apart from that, everything is great!

8/10

Excellent

29 Mar 2015

Verified traveler

Good business hotel

Reasonably well connected to the underground for the IFEMA. Neighbour hood in the middle of a business district during the day and with ladies of the night roaming the streets at night
The cons: no safe in the room , needs an additional refundable repost for a safe at reception. The delux rooms come with wi-fi and a nespresso machine. The machine doesn't work very well and you have to ask for an electric kettle for tea. There are no teacups and you have to use the glass tumblers to have your tea! The breakfast is good but a little overpriced . The coffee however is excellent.

6/10

Pleasant

21 Mar 2015

zhabib

An OK hotel..

We chose this hotel because of its close proximity to the Estadio Santiago Bernabéu where we attended a Real Madrid game. We stayed at the AC Hotel Cuzco by Marriott for one night only. The hotel was Ok - not great, just OK. The room was clean but not spacious and the view from the room was not the best. The hallways leading to the rooms were not well lit and did not give a good feeling. The room smelled like cigarettes (even though we asked for a non-smoking room).

10/10

Exceptional

15 Mar 2015

Paul

Business trip with a weekend break

Great hotel, friendly staff, clean... good for business travellers and weekend get away.

10/10

Exceptional

18 Feb 2015

Frank R.

Business meetings

great location... in the business district (Madrid North), close to good restaurants, Real Madrid stadium and bus stop to go anywhere on public transport.... Take the 27 bus south 10 stops to El Prado... easy ride to one of the best museums in the world.

8/10

Excellent

01 Feb 2015

L M

Nice hotel

Nice stay. Big room a nice gym, that´s what I need in a hotel.

8/10

Excellent

15 Jan 2015

Verified traveler

Nice Hotel close to Metro and Real Madrid

Awesome experience staff was friendly and helpful hotel was modern style and beautiful.

10/10

Exceptional

29 Oct 2014

Richard

Modern chic

Great location near a Metro station and in a quiet part of the city. Very modern and clean.

Family

10/10

Exceptional

23 Oct 2014

Suzann

Yes indeed.

We went to Madrid to see the Prado. Hotel location was excellent, took the bus there and taxi back. Hotel was great, staff helpful, recommending correct bus to take, restaurants etc. Would go back.

Partner

10/10

Exceptional

22 Oct 2014

Verified traveler

Madrid wedding

The hotel is not central but is ideally placed next to the metro enabling easy travel throughout Madrid. The hotel was very comfortable and convenient.

6/10

Pleasant

17 Oct 2014

consultant

Good but need attention

No facial tissues/no coffee maker/no shower soap/ shampoo not adequate/windows not insolating street noise/next door can easily heard/hallway to dark need more light/Gym in basement boring must be relocated to better surrounding/

10/10

Exceptional

02 Oct 2014

Charles Davis

AC Hotel Cuzco, Huzzah!

The Staff at AC Cuzco bent over backwards to make our first Day/Night in Madrid perfect. Thank you. When we return to Spain, we return to AC Hotel.

10/10

Exceptional

08 Sep 2014

zara

Great hotel near to the cuzco metro station.

Great hotel, good facilities, close to centre of madrid.