Name: Espahotel Plaza Basilica
Address: Calle Del Aviador Zorita, 27-31, Madrid, 28020, ES

10/10

Exceptional

24 Jul 2026

Alison

Front desk staff was very helpful and friendly, especially the young man from Ukraine. Good location close to metro stations and lots of restaurants and shops nearby.

Partner

10/10

Exceptional

30 May 2026

Mario

It is a good option to stay when visiting Madrid. Well connected with major attractions via Metro with 3 stations at reasonable distance. Clean a well equipped. Breakfast option in a Cafe near the property is very good for the price and very convenient to save time.

8/10

Excellent

04 May 2026

Juan

Staff very helpfull

Self

10/10

Exceptional

16 Mar 2026

Todd

Clean room but furnitures are a little dated.

Family

10/10

Exceptional

03 Feb 2026

Daniel

Spotless

10/10

Exceptional

31 Oct 2025

Christopher

It was great

8/10

Excellent

04 Sep 2025

Michael

Overall good

Clean, nice apartments

Slightly lacking in kitchen facilites

Friends_and_family Friends

8/10

Excellent

27 Jul 2025

Edmund

It would be great if a proper free breakfast was provided within the property but instead you have to walk up the street to a cafe they have an arrangement with and it's really just a pastry and a cup of tea/coffee/ juice or something like that.

Leisure Family

6/10

Pleasant

17 Jul 2025

Errol

I understand it is Madrid but I little pricey for what it was.

Leisure Family

8/10

Excellent

03 Apr 2025

Harue

It certainly needs some updates but the location is great. We found a very friendly bar nearby and went there 2 days in a row.

Leisure Partner

10/10

Exceptional

02 Mar 2025

Ronald

The staff were very helpful. It was nice having a kitchen in my room. Nice central location between several metro lines.

Leisure Self

8/10

Excellent

02 Sep 2024

Ramon

So far so good. A cheap, quiet, clean, simple option in Madrid.

10/10

Exceptional

31 Jul 2024

William

Staff were very friendly and helpful. Located in a safe, quiet urban neighborhood with few tourists, only a few blocks from Metro (subway) stations on several different lines. Lots of markets and places to eat nearby. Rooms on the front (east) side of the hotel face the street and are good if you want a view of the city's daily routine; rooms in the back are slightly quieter but neither are noisy. I had a room with a kitchenette, which was wonderful to sit over coffee in the morning and have lunch or supper options when I wasn't out to meet colleagues or friends for meals. Good WiFi but inquire because some rooms are too far from the router(s) for good reception. Would stay there again without hesitation.

Business_and_leisure Self

10/10

Exceptional

14 Jun 2024

Saul

Very clean and nice staff.

Leisure Self

8/10

Excellent

01 Apr 2024

David

Good hotel near Bernabeu stadium

Leisure Family_with_children

8/10

Excellent

22 Jan 2024

Kemal

Excellent hotel for cost-value. Friendly staff, perfect location. Long, deep hot tub!!
I would stay here again!

8/10

Excellent

30 Dec 2023

Richard

The hotel is a short walk to several metro stations including the one that takes you to the airport so it's super convenient.

The rooms are massive and clean although the walls and windows are thin so would advise earplugs for a good night sleep.

The reception staff were also really nice and helpful. Overall a nice place to stay.

Leisure Partner

8/10

Excellent

06 Jul 2023

Mark

We stayed here because it is near where our child was studying in Madrid. Clean and quiet but A/C did not work as well as expected. Only negative. Good overall.

Leisure Family

10/10

Exceptional

17 Mar 2023

Eliana

People attending were quite helpful.

8/10

Excellent

30 Nov 2022

Lisa

Nice hotel

Leisure

10/10

Exceptional

20 Nov 2022

Verified traveler

Conveniently located between two metro stations - Cuatro Caminos and Nuevo Ministerios

Leisure Partner

8/10

Excellent

06 Oct 2022

YVONNE

The unit is older and dated but was still clean and comfortable. Large room with kitchenette.

Leisure Self

10/10

Exceptional

31 Aug 2022

Rebecca

I really appreciated the AC, the cleanliness, the helpfulness of the staff, and the proximity to shopping.

Leisure Partner

10/10

Exceptional

12 Jun 2022

Edoardo

Highly recommend - big room and cozy space

The room was huge, I loved the space and the fact he was cozy, clean and very quite. I will come back here for sure if I will have to go to Madrid in the future

Business

8/10

Excellent

30 May 2022

Brendan

The staff was friendly and the hotel was in a delightful location. The price was excellent. The interior was dated and the wifi did not work at all in the living room.

Leisure Self

8/10

Excellent

17 Jul 2021

Verified traveler

Great area and tranport

4/10

Poor

13 Mar 2020

G S

Old and uncomfortable

Upon arrival and without warning I’ve been given a smoker room. From the elevator you could smell cigarettes. After switching room nothing better. Was like time traveling to the 80s. Old furniture, horrible hairy carpet, curtains. Had a severe allergy crisis. Do not recommend.

Business

8/10

Excellent

26 Feb 2020

Michael

Nice place to stay but the Wi-fi could be better.

Nice place to stay. The Wi-fi could be better.

Friends_and_family Family

8/10

Excellent

21 Jan 2020

Verified traveler

Pro: great rooms with kitchen, quiet place, closet tobsantiago Bernabéu (12 minutes ) , good ves
Con: telephone didn't works ( wake up call )

Leisure Self

8/10

Excellent

04 Jan 2020

Verified traveler

Excellent location, able to access all stations. Very close to Santiago stadium and we also went to the zoo and athletico stadium is one train ride away. Beds so comfortable and staff very friendly and helpful. Apartment would Benefit from having a kettle and toaster too, simple appliances. Thank you for a wonderful stay, we loved it.

Leisure Family

8/10

Excellent

22 Nov 2019

Iain

Ok, but could be better

It's a perfectly ok hotel, just a bit tired and worn. Room was fairly clean, though when you find a needle (just an ordinary needle, not drug related) on the carpet, you have to wonder what else has been missed. Heating in my room was controlled by switching the fuse trip on or off, which isn't ideal.
On the plus side, staff are friendly and helpful, and it's in a good neighborhood, not far from shops, cafes and metro stations.

Business

8/10

Excellent

10 Oct 2019

Verified traveler

Easy to access well located centrally for my requirement, quiet (except for refurbishment activities within the building).

Leisure Friends

8/10

Excellent

30 Sep 2019

Verified traveler

The staff at the front desk were awesome! They were Courteous, helpful, and had great ideas for places to see.

Leisure Friends

10/10

Exceptional

11 Sep 2019

Juan

Staff was very friendly and knowledgeable. Lots of great food places all around the area. It’s also nice that if you want to save some money, the room has a small kitchen so you can go by groceries close by.

Leisure Partner

8/10

Excellent

25 Aug 2019

Verified traveler

굳잡 구우우우우우우우우우우우드 잡
쏘소 쏘소
굳잡 구우우우우우우우우우우우드 잡
굳잡 구우우우우우우우우우우우드 잡

Friends_and_family Family

4/10

Poor

25 Jun 2019

Verified traveler

Make sure you confirm what type of room you have booked - we were put in a twin room rather than a room with a Queen bed.
Internet is ok, but seems to come and go a bit. Limited power points for electronic use and no desk.

10/10

Exceptional

01 May 2019

David

Suites. Comfy.

8/10

Excellent

26 Mar 2019

Verified traveler

Great location, helpful staff, but needs new beds!

Great location, very helpful staff, but the beds are uncomfortable. They did their best to try and remedy the situation but could not.

Family

10/10

Exceptional

18 Mar 2019

Verified traveler

Nice hotel...many ways to get to downtown. In a suburb so nice and quiet!

Friends_and_family Family

8/10

Excellent

04 Dec 2018

Amber

Great space for the price

The breakfast was lovely. Large room with kitchenette was nice for leftovers and extra space. The bed wasn’t very comfortable but we loved the overall vibe of hotel. Great value for the price!

Partner

8/10

Excellent

29 Sep 2018

Cathy

The front staff were great! The location was also very nice and I felt very safe in that area .

Friends

8/10

Excellent

29 Sep 2018

Verified traveler

Good area with lots of shops and restaurants

Lovely apartment in Madrid. Big roof terrace was a very welcome surprise

8/10

Excellent

29 Jul 2018

Samuel

Helpful and friendly reception staff. Very good location.

Partner

8/10

Excellent

19 Jun 2018

Verified traveler

Room was hot

Hotel room was ok. There is no separate smoking zone for each floor. The room was hot

8/10

Excellent

02 Jun 2018

Robert

Good but could easily have been better

Generally good accommodation let down by broken shower and very little in the kitchen area - no kettle, toaster, cafetière.

10/10

Exceptional

15 May 2018

Jim

Clean accommodation , kitchen was basic with no kettle or microwave but asked at reception and they were provided right away. We had a studio which was small but big enough for the two of us for a three night stay. Staff were friendly and helpful especially Allesandro in reception who helped us when we had difficulty with our return flight boarding passes.

10/10

Exceptional

14 May 2018

Melwyn

Great place to stay, good location.

Great place to stay, good location and very close to Santiago Bernabéu stadium.

10/10

Exceptional

13 May 2018

Peter

Great Location

Had a great stay here, very close to the Bernabeu Stadium, The staff at the hotel were very helpful when we left something behind, they went out of their way to help and get the item back to us. Special mention to Angel he was very helpful. Would recommend this hotel to others.

8/10

Excellent

24 Mar 2018

Verified traveler

Great for short or even longer stay.

Nice and big allergy-friendly appartment, good location close to metro and train.

Family

10/10

Exceptional

19 Mar 2018

Verified traveler

Nice European hotel

Was pleased with the location and condition of the hotel

6/10

Pleasant

12 Mar 2018

Keyla

Ok Hotel, great location

The pictures of the hotel are not same to the reality. I have booked a non smoking room and got a smoking room. Rooms are dated and furnishing quite old.

6/10

Pleasant

18 Feb 2018

Dario

Ok hotel if you're on a budget

Not quite what I expected, but it was ok overall. If you ask for a non-smoking room make sure you ask when taking the key just the fact that you asked for it doesn't mean you'll get it.

6/10

Pleasant

21 Nov 2017

Steve

Place was loud, dated. Looked better from posted photos.
Nice staff but way better places to stay.
I was just looking for location.., I should have looked farther

6/10

Pleasant

28 Oct 2017

Barry

Good location in a small room

The location is very good with excellent public transportation nearby to all parts of the city. The room is crowded with furniture blocking the door to the terrace.

8/10

Excellent

23 Oct 2017

Elisabeth

Comfortable business hotel with weird lobby layout

Spacious apartment hotel but bed could have been bigger. Layout of the hotel was not standard--lobby in a central space with rooms in towers on either side such that you had to walk outside & up a curb plus up 2 steps in each tower before accessing the elevator. The staff was excellent & the location was fairly close to a convenient metro station.

Partner

6/10

Pleasant

19 Oct 2017

Verified traveler

Below expectations

The check-in process was fine but the room itself left something to be desired. It was very hot (even though the outside weather was cool) and the windows couldn't be left open at night due to lots of noise outside. The room was dated and in need of renovation. That said, the bed was comfortable and the staff were friendly. There was no possibility to make tea/coffee in the room.

8/10

Excellent

16 Oct 2017

Javier

Great location

Nice place to stay

Family

10/10

Exceptional

14 Oct 2017

Verified traveler

Excellent 3-night stay at Espahotel Plaza Basílica

Other than the grinding noises (I think from ongoing renovation works), our stay was very good.. Fortunately, the intermittent noises stopped before 9 pm so we could have very good sleep for our stay there..

Partner

8/10

Excellent

01 Oct 2017

Robert

Good visit

I enjoyed my suit, but was not advised it was a smoking room !!

Partner

6/10

Pleasant

03 Sep 2017

Torri

Walking distance to 2 train stations.

I booked this hotel because I was looking to be close to Nuevos Ministerios station. This hotel is walking distance to 2 train stations and Expedia offered a great deal. The hotel is okay. It is on a quiet street and easy to get to. I booked two non consecutive nights. My first hotel room was extremely small but was okay since it was just me. The bathroom was extremely tight with two toilets being in the bathroom. I didn't like the crampness. There was hair in the bathroom. The second room that I had was extremely large with the huge balcony. I love the ambiance. The bathroom was larger. But there was hair in the shower and the trash can had not been emptied. Also if you prefer washing with a smaller washcloth bring your own. Nothing against this hotel but I stayed at multiple hotels during my stay and I noticed none of the hotels in Spain use them. You have to use the long foot towels.

8/10

Excellent

19 Jul 2017

Mary

Apartment near Bernabeu Stadium & metro to airport

I picked this hotel because of its location near the Real Madrid football stadium and the Nuevos Ministerios metro stop, just 5 stops from the Madrid Airport. The staff was friendly and helpful. We had a problem with the AC in the unit. The staff responded immediately, and when they couldn't fix it, offered to move us. We didn't want to move, so they provided fans.

Family

8/10

Excellent

03 Jul 2017

Verified traveler

Convenient with parking.

The hotel was in a good position near to where my family live. It had a car park which was good, although a little difficult to get in to (very tight), but then space is at a premium in the centre of Madrid. The reception staff were always very helpful and welcoming, there was some work being done to the public ways in the hotel, but we were not disturbed by it, although it did make the lift a bit dirty. The rooms are adequate for a few nights stay, but a little tired. Maybe, they will be updated once the public ways are done!

Family

8/10

Excellent

24 Jun 2017

Eliza

Nice hotel near the Bernabéu Stadium

The staff was very helpful and pleasant. It is going under some remodeling now, and the rooms seem a little dated, but overall a great value and VERY VERY CLEAN!

8/10

Excellent

24 May 2017

Maurice

One Night in Madrid

Spent just one night there - arrived by air from Dublin and moved on next morning by train at 0835 to Andalucia. Great Studio apartment - would have loved to have had longer to enjoy it.

6/10

Pleasant

03 Apr 2017

Steve

Very Basic - don't pay in advance for Breakfast

Very basic but adequate if all you are looking for is a bed.

There were refurbishments taking place during my stay, although this wasn't mentioned at time of booking, they were quiet and did not affect my stay.

Rooms basic, bed and a tv, plus very basic kitchen facilities (no kettle though).

The area is a largely residential one, in what I was told was the 'poor' part of town, although a bit noisy I didn't find this an issue.

The hotel has no bar or restaurant, the breakfast is supplied via a voucher to use at a café at the end of the street, what you pay for and what you get could not be further apart, I would suggest not booking on a B&B basis as the 13€ or so extra for breakfast per night is vastly overpriced.

8/10

Excellent

22 Feb 2017

Nasif

Fantastic

The receptionists are very welcoming and always strived to help with any enquiries that I had to the best of their knowkedge and ability. The room(s) and facilities were of the expected standard (good) and made for a pleasant stay.

6/10

Pleasant

16 Jan 2017

Verified traveler

Nice hotel next and good location.

The room is like a mini apartment (bed, bath, kitchen, living room), quiet area, perfect for a few days and for business trip.

8/10

Excellent

02 Dec 2016

Anish

Nice hotel close to stadium

Nice stay went to see a Real Madrid match and the walk was only 12mins

Family

6/10

Pleasant

16 Nov 2016

Bharatkumar

Economical Stay

value for money but rooms dated.

8/10

Excellent

25 Oct 2016

Matt

Better then expected

Hotel was superb staff was very helpful, metro lines was 10 minutes away was also 15 minute walk away from Santiago bernabeu perfect if coming to watch a match. Hotel was a lot better then expected for the price we paid.

8/10

Excellent

26 Sep 2016

Darren

Excellent deal with very accessible location

On the fifth floor all the rooms have massive outdoor terraces (mine was private and larger than the room itself). The location is walking distance to one of the main Metro hubs which allows easy access to the entire city of Madrid. The room was comfortable and large with small kitchen (with dishes), couch with table, and nice bathroom. The front desk staff speak English.

8/10

Excellent

12 Aug 2016

Rebecca

Enjoyable Stay

Great Value

Family

8/10

Excellent

26 Jul 2016

Luis

Good hotel in a residential area.

This is not a regular hotel room. you will get a comfortable apartment with all the hotels facilities. Room service, etc.

6/10

Pleasant

20 Jul 2016

J.L.

Nice Hotel but needs some rehabilitation

Everything was excellent but sometimes it was noisy (very thin walls! ). Weak internet. Excellent staff. A bit expensive. Clean, tidy. excellent location. It was my third time there and I am very happy with them.

8/10

Excellent

24 Jun 2016

Terry

Nice residential neighborhood apartment hotel.

We stayed two nights prior to joining a tour. Enjoyed several small restaurants in the neighborhood.Took the metro to museums and galleries. The room was large and comfortable. One glitch with our reservation, we booked a non smoking room with a queen bed. We were shown to a smoking room which was not suitable and had to move to a room with two singles to get-non smoking. Another minor irritant is that the wifi expires each day at midnight. Had to get new password twice to cover the period of our stay.

Partner

10/10

Exceptional

20 Nov 2015

Jenna K.

Couple trip

Close to Saint Bernabeu stadium. Easy to get in Madrid center with taxi.

Partner

4/10

Poor

07 Jul 2015

Jerzy

Almost good, except for air conditioning

Some apartments are really large.
What was really a big disadvantage was an airconditioning.
In the first apartment where I stayed it was so loud (turning on and off), I couldn't sleep well. Then I got my room changed and this time the aircon, though quiet, was not sufficient to cool down the rooms - and the temperature controller was not useless.
On top of that during the last day, there was major water damage in the area, but that was non of the hotel cause.

8/10

Excellent

19 May 2015

john

Great room, mediocre service

Great room, too far away from the main sites of the city but a little like living in Madrid, neighborehood living. The staff not all that helpful. When I asked where the nearest ATM was located the staff did not know that there is one 75 feet from the lobby. But the room was fantastic.

8/10

Excellent

19 May 2015

mayba O.

ok. could do better

I liked the adjustment style but felt it was lacking a few things. First, wifi was not free and was limited to three devices. So my friends and I had to choose which of our devices we would connect. To make things worse, the connection was extremely slow so that it was almost equivalent having no wifi.
Second, there was no microwave! We stayed in a number of.aparthotels and not once did we have one without a microwave. Until plaza basilica. There was also no iron in the room so we had request one.
I.asked for a non smoking room but the room definitely smelled of.smoke

Family

4/10

Poor

15 Dec 2014

Verified traveler

Noisy street facing rooms

The rooms are spacious, clean and very nice. The staff is amicable and the location is good being a few blocks away two metro stations, restaurants, supermarkets and coffee shops.

But the air conditioning is noisy and the street facing rooms are not properly insulated from noise in the street.

Of the four nights we stood there three of them were on a weekend or national holiday. This resulted in people in the streets talking, yelling, and ending their partying in the wee hours of the night/morning.

It is not like they behaved like hooligans, it is more like we could hear everything from the room. It was so annoying that I called the front desk to ask them to do something about it. They said they cannot do anything unless there is clear aggression in their building.

They proposed I call the police myself to complain and gave me two phone numbers. I was not sure it would not require me to go through even more challenges at 3am in the morning and did not call.

May be staying in a non-street facing room would solve the problem? I would talk to the staff and ask them for assurances but leave after the first night if noise is still an issue.

The hotel is very close from the Santiago Bernabeu stadium and therefore very convenient to watch the Real Madrid play. But it takes 45 minutes to reach the airport in a non-rush hour time.

6/10

Pleasant

28 Sep 2014

Verified traveler

Basically simple! We stayed for two days so not a lot of time spent in the apartment but it did what we needed. We had bought tickets to a real game so location was ideal. Lovely to experience less tourist area although if ur spanish isnt great you may struggle a little around this area. Metro is very easy to use, quick and cheap, we used it for travelling to and from airport as well as travelling into the city centre. Although only easy if you are able to walk as the underground station is very long winded ,especially the locations of the line for city centre. For the price and location id stay here again! The rest is all about being a tourist! :)

6/10

Pleasant

19 Oct 2011

Verified traveler

Tourist-class apartment-hotel

Not too bad, but not a hotel. Just convenient for Palacio de Congresos.

2/10

Poor

08 Apr 2026

Ernesto

Lo que ofrecen en la página dista de lo que en realidad ofrecen, ejemplo: reserve con caña Queen ( así se ofrece en el anuncio de expedía) y la realidad es que no tienen ese tipo de camas, ofrecen que la suite tiene cocinera con microondas y no lo tenía, hay que solicitarlo en recepción y te lo lleguan a instalar, lo mismo con la plancha de ropa. Al final mala experiencia o es expedía quien publica información engañosa o es el hotel. No lo recomiendo

Family

10/10

Exceptional

08 Apr 2026

Florian

Alles bestens, top Lage zum Stadion

Friends

8/10

Excellent

08 Apr 2026

Heidi

Nydelig rom med \"skjult\" kjøkken i garderobeskapet, og en enorm uteterasse. Perfekt for fest, men ikke fullt så bra for overnattingsgjester, ettersom klimaanlegget var temmelig dårlig (vi hadde det på 17 grader hele natten, men det var fortsatt varmt) og døren til bad/toalett var gjennomsiktig.

Utrolig hyggelig og hjelpsomt personale, og god frokost på baren et kvartal unna (man fikk kupong).

10/10

Exceptional

06 Apr 2026

Joselyn Abigail

La habitación es amplia, la recibimos muy limpia y la parte de la cocina nos ayudó muchísimo en nuestra estancia. Nos proporcionaron jabón, shampoo,kit dental. Las personas de la recepción muy amables. Me encantó hospedarme aquí.

Partner

2/10

Poor

01 Apr 2026

Eileen

Demasiado caro para lo que ofrece, sus instalaciones son muy antiguas

8/10

Excellent

28 Mar 2026

Julie

L'emplacement est très bien, proche du stade et d'un arrêt de bus, chambre très bien, petit déjeuner a prendre a un endroit different del'hôtel, personnel sympathique

10/10

Exceptional

23 Mar 2026

LIANE

Hotel muito bom. Quarto grande, confortável, com cozinha. Voltaria.

Partner

4/10

Poor

16 Feb 2026

Mary

Rar lukt
Mye støy fra gaten og trafikk
Teppene på seng skitne
Generell gammel standard

Friends_and_family Family

8/10

Excellent

07 Feb 2026

Miriam

Für eine Übernachtung hat alles gepasst

10/10

Exceptional

23 Jan 2026

Cesar

Os quartos impecaveis a calefação do quarto por estar no inverno excelente. O Sr. Werven da recepção muito atencioso falava muito bem português. Facilitando muito. Os quartos tem uma cosinha que para uma refeição rafacilita muito. Se voltar a Madrid pretendo me hospedar nesse hotel. Localização muito boa próximo ao Estádio Bernardo Bernabeu do Real Madrid.

Partner

10/10

Exceptional

07 Jan 2026

Carlos

Muy bien ubicado y espacioso

Friends_and_family Family

6/10

Pleasant

05 Jan 2026

Jere

Kyllä

10/10

Exceptional

02 Jan 2026

CECILIA

Todo excelente, como siempre

Friends_and_family Family

10/10

Exceptional

27 Dec 2025

jonathan

Personnels agréable, chambre propre et hôtel calme.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Ana

Sehr empfehlenswert

6/10

Pleasant

28 Oct 2025

Virginie

Chambre propre mais vieillotte .insonorisation horrible entre les chambres et très mauvaise insonorisation par rapport à la rue .meme en dormant avec des bouchons,on entendait tout de la rue:personnes qui parlent ,poubelle qui passe à minuit ….

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Sven

Ordentliches Hotel mit ausreichend Platz

Wasserkocher fehlt. Rest ist vorhanden

Friends_and_family Family

10/10

Exceptional

18 Oct 2025

Masayuki

Hotel bien situé, pour un accès vers l'aéroport et le centre historique.
Personnel aidant et agréable.
Les chambres ne sont pas neuves mais bien équipée et propres.

Business