Name: BYPILLOW Castellana
Address: Calle De Julian Besteiro, 37, Madrid, 28020, ES

BYPILLOW Castellana

Madrid · Spain

Calle De Julian Besteiro, 37View location

100 reviews shown

2/10

Poor

18 Jul 2026

Christopher

Avoid this hotel.

I booked BYPILLOW Castellana because of its location and because it advertised air conditioning. With Madrid at 35°C, this was essential. At check-in, I specifically asked the receptionist to confirm the air conditioning was working and was assured everything was fine.

It wasn’t. The air conditioning did not work, the room was unbearably hot, and I endured one of the worst nights I’ve ever had in a hotel.

The following morning I was then told the air conditioning was broken. Had the staff been honest when I checked in, I would have found another hotel immediately instead of suffering through the night.

I had no choice but to check out, even though I had already paid for a second night. The hotel manager instructed me to contact Expedia and assured me the hotel would authorise a refund for the unused night. I followed every instruction, but the hotel has failed to honour that promise and I am still out of pocket.

The worst part wasn’t that the air conditioning broke—these things happen. It was being misled by staff and then having the promised refund refused.

I can’t afford legal action, so I can only warn other travellers. Madrid has many better hotels with honest staff who stand by their commitments. I recommend avoiding this one.

Self

6/10

Pleasant

08 Jul 2026

Hamza

I booked a stay for 4 nights. The first 2 nights were amazing, and everything went well. However, during the last 2 nights, the air conditioning stopped working, and they couldn’t fix it. Even when I checked out, it still wasn’t working. The room was extremely hot, like a sauna.

Overall, the room was a good size, the hotel was very clean, and the room itself was spotless. The staff were really helpful throughout my stay. My only issue was the air conditioning and how long it took to fix. It was disappointing that it still wasn’t working by the time I checked out.

Self

8/10

Excellent

20 Apr 2026

Michelle

The Hotel was nice overall. The breakfast was good. My only complaint was that you could hear everything in the hallways from your room. I was on the first floor so that may have been it. I also wish there was an area you could sit outside. The pool was area was closed for repairs.

Business

8/10

Excellent

10 Apr 2026

Kathy

Every thing was very good.

Partner

10/10

Exceptional

24 Mar 2026

JOHN

Liked the freshly squeezed orange juice at breakfast
Convenient location for Bernabeu stadium
Equidistant between Cuzco and Tetuan metro stations, metro very good and cheap
Happy to book hotel again if I am in Madrd

Self

8/10

Excellent

17 Mar 2026

Lesley

Great central location. Friendly and helpful staff. Room was clean and fully functional. My only complaint was a bit of noise from the neighboring room - the walls seemed pretty thin.

Business

4/10

Poor

26 Jan 2026

Vishnu

1. No cooling with the air conditioning
2. When i asked for a additional toilet roll, i was told to fetch it from receptionist myself
3. I was charged incrorrectly for breakfast on arrival, and ws demanded to oay an additional amount on checkout.

10/10

Exceptional

27 Nov 2025

Elizabeth

Excellent hotel. Fantastic staff. Very good location. Would highly recommend to travellers. We were there for NFL. So easy access to Real Madrid Stadium

Partner

10/10

Exceptional

24 Nov 2025

Anita

Room was clean and updated. Breakfast was great. Great location for bernabeu Stadium

8/10

Excellent

18 Nov 2025

Danielle

Our stay was wonderful. Only issue was the noise. Every time someone opened or closed a door in the building we could hear it. Especially late at night when trying to sleep. otherwise staff was wonderful. Room was clean. Breakfast was good!

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Lawrence

Perfect hotel

Friends_and_family Family

10/10

Exceptional

03 Oct 2025

Rosa

Muy Limpi

10/10

Exceptional

25 Sep 2025

Szilard

Good hotel

Very good hotel, room in good condition and comfortable. The only thing that the doors are not soundproof. However, I had no bad luck with the neighbour guests (this time). Prices, unfortunately, in Madrid, are crazy.

Business Self

8/10

Excellent

06 Sep 2025

Carolina

Last minute hotel in Madrid

It was a last minute booking, and luckily this hotel was not far from friends. It met all of the needs, and for that I am very grateful!

Friends_and_family Friends

10/10

Exceptional

02 Aug 2025

Lena

The hotel is very nice. We especially liked the daily changing flavored water at reception. The staff was very friendly, and the refrigerator in the hotel room was very convenient. The pool area is also very nice, and the breakfast is well-balanced and good.

Leisure Family

8/10

Excellent

22 Jun 2025

Thomas

We stayed here due to the location.

Partner

10/10

Exceptional

15 Jun 2025

Golnaz

Good facilities and great staff

Leisure

10/10

Exceptional

26 May 2025

Jacquelyn

Wonderful hotel in a lovely area. Lots of shopping and dining within walking distance. On a quite side street in a very safe neighborhood. Metro is a 5 minute walk. Staff wonderful, hotel very clean. Excellent breakfast.

Leisure Family

10/10

Exceptional

24 Apr 2025

Aurelio

Over all everything it was good. Breakfast good, rooms good, customer service good.

Safe it was good. Overall Madrid is very safe to be walking late. We went to the Real Madrid soccer game and came back walking to our hotel at midnight.
All good. I will definitely recommend this hotel.

Leisure

10/10

Exceptional

22 Apr 2025

David

10 min waling distance to the beat stadium in the world! 😜 Really friendly staff. I would go back on my next visit to watch a game of RMA.

Leisure Family

10/10

Exceptional

11 Apr 2025

Reginald

We have stayed there before and had a double room each this time we paid over £800 each but we're given single rooms but apart from that the hotel was excellent and definitely there again

8/10

Excellent

30 Mar 2025

Amy

This was a solid, clean place to stay. Their breakfast is delicious providing freshly squeezed orange juice.

Leisure Family

10/10

Exceptional

09 Feb 2025

Aliria

Nice hotel

Leisure Family

6/10

Pleasant

08 Dec 2024

Agassi

Pricey, clean, no pool other than summer

Simple and easy, but the two separate beds were not really separated. It’s too bare bones for the amount of money. The pool is closed so I don’t see the point of listing it in the search if not available or open for the dates of booking. Staff is great, but unless there is heavy discount I would not book again

Friends_and_family Friends

4/10

Poor

27 Oct 2024

Catherine

The building itself is going through construction so there are holes in the ceiling and the walls arent painted. The rooms AC does not work so they have really noisy fans that just push the hot air around. There's also tons of construction around the hotel so it's hard to get an uber or taxi that can get to the street. We tried to open a window to get cool air but the construction was nonstop so it was very loud. You can hear people in the hallway and in the other rooms. I would never go back.

Leisure Partner

10/10

Exceptional

25 Oct 2024

Verified traveler

Good choice

Comfortable room, new / well maintained bathroom

Business Self

10/10

Exceptional

28 Sep 2024

Antonio

Staff extremely friendly. Good property. Close to airport by uber and close to public transportation. Great room.

Leisure Partner

10/10

Exceptional

14 Sep 2024

Garry

Tonight‘s day was very pleasant and everybody was very accommodating. Had a great time. Thank you.

Friends_and_family Friends

8/10

Excellent

12 Sep 2024

Linda

It felt like a five star hotel.

10/10

Exceptional

02 Sep 2024

Sarah

The room was clean and had everything we needed. The staff were friendly and helpful. The breakfast was nice. And the location was lovely and quiet, not too far from the metro and close to Real Madrid’s stadium, where we were visiting. We loved our time in Madrid!

Leisure Family_with_children

10/10

Exceptional

01 Jun 2024

Elizabeth

Hotel Luze Castellana was great! The front desk staff is extremely helpful and the hotel is very nice. The rooms are clean and comfortable. It’s in a more residential area but within walking distance to Santiago Bernabeu stadium and many great restaurants. It’s about a 20-30 minute ride from the city center which isn’t bad at all. I was there for 4 days and never had an issue and the breakfast is top notch! Highly recommend!

Leisure Self

10/10

Exceptional

18 Apr 2024

Dalila Rosario

Recomendaría cambiar las camas un poco incómodas para dormir.

Business_and_leisure Family

10/10

Exceptional

27 Mar 2024

Gregory

Friendly and helpful staff.

Leisure Family

10/10

Exceptional

12 Mar 2024

Mauricio

We had a great time. Good value for the price

10/10

Exceptional

06 Mar 2024

Lorraine

thank you

Very helpful team and a lovely stay

Business

10/10

Exceptional

20 Feb 2024

Shobhna

Great hotel close to metro stops.
Hotel staff friendly and helpful.
Rooms are clean with toiletries and tea/coffee making facilities. Would have been nice to have firmer or extra pillows though.
Breakfast options varied with hot and cold options, really good.
10 min walk to Bernabau and also nearby supermarkets. Relatively safe to walk at night but would recommend down well lit areas.
Strongly recommend arriving to hotel by metro - taxi cost 33 euros and driver was driving too fast.

Leisure Family

10/10

Exceptional

12 Feb 2024

Arnoldo

Excelente

Partner

10/10

Exceptional

15 Jan 2024

ROBERT

Great location for hotel

Great hotel plenty of room space. Very quick and efficient check in. Buffet breakfast was very good, but with it being January not many guests used it. Very pleasant and helpful staff. Close to many restaurants and tapas bars and cafes. Great Thai/Indian restaurant 12 minutes walk. Italian and Mexican just around the corner. Only 10 minute walk to Tetuan Metro Station. So good location.

Self

10/10

Exceptional

04 Jan 2024

Natalia

Buena relación calidad precio

El hotel está bien. Es un buena opción para salir del bullicio nocturno de Madrid centro. El desayuno es variado y el personal muy simpático. Lo único es que no hicieron la limpieza la última noche que nos hospedamos de una de las habitaciones.

Friends_and_family Family

10/10

Exceptional

23 Dec 2023

Rodrigo

Cleaningness, amenities, location, price

Leisure Family

10/10

Exceptional

20 Dec 2023

Andrew

Excellent value for the proposition. Close to the stadium so ideal for a trip to watch the football and being in the business centre means dining and transport options are plentiful. Will gladly stay again.

Leisure Friends

10/10

Exceptional

16 Nov 2023

Erwinlee

The property was nice. I was there for a Real Madrid match. The area is away from the business but close enough to walk to restaurants and the metro was close by as well.

Leisure Self

10/10

Exceptional

09 Nov 2023

Iain

Great base for a visit to the Santiago bernabeau about a 10 minute walk away

Leisure Family

6/10

Pleasant

07 Nov 2023

maribel

The front desk and kitchen staff seemed irritated when we asked questions, except for the night shift gentleman (at the front desk), who was always helpful and attentive.

Business_and_leisure Family

6/10

Pleasant

31 Oct 2023

maribel

Poor quality bed. Left me with back pain. Tried three different rooms same situation.

Family

4/10

Poor

25 Oct 2023

Kenneth

Room was not clean. TV had only one working channel. Shower was dangerous, no effective temperature control with water going from cold to burning hot in an instant.

Business

10/10

Exceptional

08 Oct 2023

Aida

Customer service was great, our check in host was very politea d respectful

Leisure Family

8/10

Excellent

04 Oct 2023

Verified traveler

Great location and nice hotel .

Business

2/10

Poor

30 Sep 2023

Jorge

Small Bed. Small room. To small.
I would not stay again. I book for king size bed and I have a king size for a baby. No space between bed and wall. I claim but I got nothing.

Leisure Family

10/10

Exceptional

03 Sep 2023

Monika

Love it !

10/10

Exceptional

02 Sep 2023

Jenny

Beautiful place to stay. The staff was very friendly and helpful.

Leisure Family

10/10

Exceptional

01 Sep 2023

SINDY

Staffs are so friendly. all are clean, and the place is also prefect.
I just have a comment regarding the items in the bath. Today is more frequently we do travels with hand bags only and it is not allowed to travel with liquids/cream. In bath I think it was missing hair cream, there is only shampoo and there is not tooth cream too.

2/10

Poor

14 Aug 2023

Keith

Hotels.com providing incorrect data

According to your booking I was to have a King bed. When I got there they had it as a double. I questioned it and they stated that your company was wrong and that you always do this that you book a standard room which is a double. To get the King it costed me an extra 160.00 euros. I have used you for almost all my bookings but your company costed me much more for what you said I got any way. I feel that this should be rein versed for it was not of my doing.

Partner

6/10

Pleasant

10 Aug 2023

Andrea

Good

The first receptionist was very friendly and provide good customer services

The room was good with everything you need

The location was okay you have to walk a bit for the metro and bus, but there were plenty of options to eat and shopping.

Bad

They need more staff in the reception, as we have to wait such a long time more than 15 minutes as it was only one for more than 4 customers,

we did not like that you have to go to the reception to give them the key so they can give you the passes for the swimming pool, it was a waste of time overall and decided to used it once.

Noisy at nights as is in front of a girls night club and the lights were very bright at nights

Business_and_leisure Partner

8/10

Excellent

07 Aug 2023

Richard

Very good hotel. Recommended. Spacious, clean, en-suite room. Good AC. Pleasant staff.

Easy walk to two / three Metro stations. A Stone's throw from a good supermarket.

10/10

Exceptional

18 Jul 2023

Roger

Staff very good

Leisure Family

10/10

Exceptional

13 Jul 2023

Levi

Excellent hotel!

Leisure Friends

8/10

Excellent

14 Jun 2023

Sarah

Although I had issues with the aircon and the phone not working the first night, they fixed both for the second night and I was much more comfortable. The Bed was comfortable and the shower good but would jet boiling water at you every so often which is dangerous, especially for children. Happy to recommend it for a 3 star hotel.

Business Self

10/10

Exceptional

07 Jun 2023

Geghard

It was really good hotel and clean super market restaurants close and everything good location for next time recommend it

Leisure Friends

10/10

Exceptional

15 May 2023

MARTIN

This Hotel is great value for money. It is ideal for anyone going to watch Real Madrid as the stadium is a 15 minute walk with lots of bars and restaurants.

Leisure Partner

10/10

Exceptional

09 May 2023

alejandro

excellent place in Madrid

Leisure Self

4/10

Poor

04 May 2023

Verified traveler

Wall is thin, and could hear noise from next rooms…

And there were several people outside rooms and spoke loudly at night, then I was disturbed to sleep.

Business

10/10

Exceptional

24 Apr 2023

Beata

The room was very clean. Including everything what we needed

Leisure Partner

10/10

Exceptional

14 Apr 2023

Paul

Perfect weekend

Wonderful to return and for it to be just as good as no our last visit. Great location & thank you once again. We even ended up with the same room we had last time 😊

Partner

10/10

Exceptional

14 Apr 2023

Tim

Very handy for Bernabeu stadium. Comfortable room. Pleasant and efficient staff.

Leisure Self

4/10

Poor

24 Mar 2023

Karl

The property isn’t the best, u can hear conversations and people sleeping in other rooms, thin walls. Not much activity. No bar area! Bedrooms are old and need refurbing.

8/10

Excellent

21 Mar 2023

Thomas

Noise through the walls

Nice enough hotel in a good location, but in room 504 I could hear my neighbors through the wall, both when they were talking on the phone and when they were asleep (I could hear them snoring).

Self

10/10

Exceptional

17 Feb 2023

Fitim

Very friendly people and very helpful

Leisure Family

10/10

Exceptional

10 Jan 2023

Maria Clara

Excelente lugar y un servicio muy amigable

Leisure Self

10/10

Exceptional

20 Nov 2022

Stephanie

The staff was very friendly and always helpful

Business Self

10/10

Exceptional

15 Oct 2022

Hutchins

Wonderfully helpful and kind staff. Room was clean, visually appealing, and comfortable.

Leisure Self

6/10

Pleasant

03 Oct 2022

KEITH

Incredibly helpful people at the front desk. I speak minimal Spanish, was delighted that the front desk staff was fluent in English. That kind of courtesy is very much appreciated.

Self

10/10

Exceptional

02 Oct 2022

Guillermo Alejandro

The staff excellent , the property excellent . Everything was great !

Leisure Self

10/10

Exceptional

28 Sep 2022

Rosario

It is a great hotel for a few days. Good rooms and friendly staff. However there is not a tone to do un a few blocks around, You would have to walk at least 8 blocks to access shopping or entertaining activities. The street is no lt very nice and the hotel has zero curve appeal. However, the rooms are super clean and ok size.

Leisure Family

10/10

Exceptional

30 Jul 2022

Karima

Amazing stay

Loved staying there, staff friendly and helpful
Will definitely come back there the next time !!

Self

10/10

Exceptional

10 Jul 2022

Maja

The swimming pool was great to cool us down. Breakfast was very good with lots of options. Staff were very friendly and spoke good English.
The location was good to walk to the metro and Arsenal stadium is nearby.
It’s a 3 star hotel on the outskirts so can’t be too harsh but the exterior was a bit aged but we didn’t care too much.

Leisure Partner

4/10

Poor

31 Oct 2021

Ronald

Lo lamento Wi-Fi vídeo 320p y descarga 512kb son lentos en piso 4 muy mal

Self

10/10

Exceptional

11 Mar 2020

Rodrigo

Very good stay if I’m being honest!

Self

6/10

Pleasant

28 Feb 2020

Verified traveler

Helpful staff and convenient area for travel into city

Leisure

8/10

Excellent

31 Jan 2020

Verified traveler

Nothing Special

Good enough

Business

8/10

Excellent

01 Jan 2020

Andrew

Nice coffee

Fresh orange juice , cold sausages and bacon however.

Friends_and_family Family

8/10

Excellent

10 Dec 2019

Verified traveler

good hotel to stay, well located in Madrid, people very welcome.

Business Self

4/10

Poor

07 Dec 2019

Verified traveler

Room is very small and basic...

Self

8/10

Excellent

20 Nov 2019

Beatriz

Estancia en Madrid.

Mi experiencia fue positiva. Customer Service muy bueno excepto que el dia que les avise que me llamaran para despertarme para coger un vuelo muy temprano para Canada no lo hicieron. Si no llego a tener una segunda alarma de mi movil pierdo el vuelo seguro.

Business

8/10

Excellent

15 Nov 2019

Mary

Great stay

At first nervous about the location but found it be perfect location to shops restaurants and metro. The front desk staff was very friendly and helped me get around. Many amenities in the bathroom

Friends_and_family Family

8/10

Excellent

18 Oct 2019

Verified traveler

great service at comfy hotel

Great service with early check in. Clean rooms and comfortable bed. Well priced and would recommend

Business

8/10

Excellent

15 Oct 2019

Verified traveler

Friendly hotel in a good location

The service at the front desk was excellent, and the hotel is in a good location, off a busy main street. There was a little bit of car noise from an adjacent hotel early on, but that stopped as it got later and the windows do a great job of blocking outside noise. The room was a bit small, but I think it is standard size by European standards. The bed was very comfortable, and the shower worked great. So overall, I had a good stay. My only complaint was the cost for the night, which was very high, unfortunately, they scale the room rate based on availability in the city. Most of the time the price would be a good fit.

Business

10/10

Exceptional

22 Sep 2019

Jan

Quiet hotel in good location

Nice hotel in quiet street and not far from the Metro- a value for money option in Madrid

Business

10/10

Exceptional

20 Sep 2019

Richard

Spanish work trip

Great hotel.

Business

10/10

Exceptional

15 Sep 2019

Jose

Excellent!

Great location
Excellent pricing
Outstanding service!! People there are excellent! Front desk, kitchen, restaurant! They all go above and beyond to help

Business

6/10

Pleasant

14 Sep 2019

Verified traveler

Okish hotel

The staff were very friendly and tried to be helpful but the WiFi is appalling.

Also, asking for an iron - they had none available... I appreciate there were loads of people but there should be enough irons to meet demands.

Business

10/10

Exceptional

02 Sep 2019

MARIO

Amazing hotel

Amazing place and friendly staff,loved it, was there few times in past

Partner

4/10

Poor

13 Aug 2019

Verified traveler

The hotel is in a really poor condition comparing to hotels nowadays. It was good probably on the 80's. On our second and last night when i went to bed my legs started to itch me and woke up full of little red spots on my legs. Found out my friend had them too...the staff treated us really really well..
Other than that i would cancel reservation as the hotel is not what i expected at all based on the searches.

Business_and_leisure

10/10

Exceptional

03 Aug 2019

Dror

location.....staff.....food......pool......

everything was great

Leisure Self

2/10

Poor

28 Jul 2019

Pedro

Busibes

Very bad

10/10

Exceptional

14 Jul 2019

Verified traveler

Good Value of money, location is great for anyone is planning to visit ReadMadrid stadium.

8/10

Excellent

23 Jan 2016

Verified traveler

It is a convenient location for the Stadium

I wish there was a busyness center, but otherwise quite enjoyable - courteous staff, very clean

8/10

Excellent

02 Jan 2016

Fabian

We stayed here because it was the closest to the Santiago Bernabeu for the best price. Front desk where very nice and helpful. Room was clean. Beds where very uncomfortable and hard but that's out only complaint. We didn't spend much time in the room so for the price we paid we are very satisfied. The walls are also very very thin, you will hear everything your neighbor does. Over all perfect for what we went for had an amazing time in Spain.

Partner

8/10

Excellent

26 Oct 2015

David

Comments after six days stay.

On the whole quite adequate, apart from the comments above. Overall, reasonable for the price paid.

Partner

6/10

Pleasant

22 Sep 2015

alberto

Ok hotel for the price

hotel bathroom is low quality. Shower would not stay up so had to shower holding the wand up while using other hand for soap and shampoo.
Wifi is excellent as well as the safe for locking up valuables.
Hotel close to stadium and shopping on main Paseo de La Castellana.