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ibis Puerto Montt

Puerto Montt · Chile

Avenida Diego Portales 1001 Puerto MonttView location

8.2/10Excellent570 Reviews
Cleanliness8.6/108.6
Service8.6/108.6
Comfort8.4/108.4
Condition8.4/108.4
Neighborhood7.8/107.8
Amenities8.0/108.0
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  • Business hotels
  • Sustainability certification

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About ibis Puerto Montt

The ibis Puerto Montt is located on the Puerto Montt bay, 10 minutes from the shopping center, 11 minutes from Chinquihue Stadium, 6 minutes from the traditional Angelmó Market, and 3 minutes from the Juan Pablo II Historical Museum.

Relax in comfortable rooms with heating, TV, telephone, safe, and a hairdryer. Enjoy our ibis Kitchen restaurant, which offers tasty dinner dishes, as well as a cozy 24-hour bar.

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Located in Puerto Montt, ibis Puerto Montt is near the beach, within a 5-minute walk of Juan Pablo II Museum and Costanera. This hotel is 0.5 mi (0.9 km) from Monumento Sentados Frente al Mar and 0.6 mi (1 km) from Dock.

Stay in one of 129 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms with showers are provided. Conveniences include safes, and housekeeping is provided daily. Featured amenities include a 24-hour front desk, luggage storage, and an elevator.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Non-smoking
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until midnight
Check-out until 12:00 PM
Minimum check-in age 18

Hotel policies

Beach nearby No rollaway/extra beds available LGBTQIA+ friendly Professional property host/manager Pets allowed Pet max weight (per pet) in kg is 15 Pet max weight (per pet) in lb is 33 Only dogs and cats are allowed Maximum number of pets per room 2 Service animals are allowed Service animals are exempt from fees/restrictions Pets cannot be left unattended

Cleaning and safety

Essential Travel
Essential workers only - NO

Important information

  • Property Alerts

    You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

    • You may be required to pay the following charge at the property: Chile Value-Added Tax (VAT) at 19%. A VAT exemption is available to travelers who present a valid passport and tourist visa showing they are not a resident of Chile and who pay in foreign currency (e.g., USD).

    We have included all charges provided to us by the property.

  • You need to know
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section).
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Minors may not be accommodated at the property without an accompanying parent or legal guardian. Guests may be required to provide proof of the parental or legal guardian relationship and authorization upon arrival.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
    • This property accepts credit cards and cash
    • Safety features at this property include a fire extinguisher and a smoke detector
  • Minimal age
    18
  • Optional fees
    • Fee for buffet breakfast: approximately USD 9 to 10 for adults, and USD 5 to 6 for children
    • Nearby parking fee: USD 12 per night (164 ft away; open 6:00 AM to 10:00 PM)
    • Pet fee: USD 20 per pet, per day (maximum USD 40 per stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Portuguese

    English

    Spanish

Nearby attractions

Juan Pablo II Museum 0.2 km / 0.1 mi
Costanera 0.3 km / 0.2 mi
Monumento Sentados Frente al Mar 0.9 km / 0.5 mi
Paseo del Mar Mall 0.9 km / 0.6 mi
Puntilla Tenglo Beach 1 km / 0.6 mi
Angelmo Fish Market 1.1 km / 0.7 mi
Dock 1.1 km / 0.7 mi
Plaza de Armas 1.2 km / 0.7 mi
Colonizacion Alemana Monument 1.2 km / 0.7 mi
Puerto Montt Cathedral 1.2 km / 0.8 mi
Iglesia Catedral 1.2 km / 0.8 mi
Casa del Arte Diego Rivera 1.3 km / 0.8 mi
Mall Paseo Costanera 1.3 km / 0.8 mi
Antonio Felmer Museum 1.4 km / 0.9 mi
Mercado Municipal Puerto Montt 1.9 km / 1.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 129
  • Number of floors (main building): 6
  • Accessible rooms: 2
  • hotel
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Bellboy service
  • Smoke detector
Show 11 more facilities & services
  • Lift access
  • Luggage room
  • Bar
  • Restaurant
  • PhotocopierExtra charge
  • Business centre
  • SERNATUR Sello S
  • À la carte dinner
  • LGTBIQ friendly
  • Non-smoking establishmentExtra charge
  • Single-Use Plastic Free
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE SEA VIEWDOUBLE • SEA VIEWDBL.VM-2

    Photos are not available for this room type.

    ibis Puerto Montt

    DOUBLE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VM-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room TWO BEDSRoom • TWO BEDSROO.2B

    Photos are not available for this room type.

    ibis Puerto Montt

    Room TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CAPACITY 1DOUBLE • CAPACITY 1DBL.C1-1

    Photos are not available for this room type.

    ibis Puerto Montt

    DOUBLE CAPACITY 1

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.C1-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CAPACITY 1DOUBLE • CAPACITY 1DBL.C1

    Photos are not available for this room type.

    ibis Puerto Montt

    DOUBLE CAPACITY 1

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.C1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN PROMOTWIN • PROMOTWN.PR

    Photos are not available for this room type.

    ibis Puerto Montt

    TWIN PROMO

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    PROMO

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.PR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SEA VIEWDOUBLE • SEA VIEWDBL.VM-1

    Photos are not available for this room type.

    ibis Puerto Montt

    DOUBLE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VM-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room PREMIUMRoom • PREMIUMROO.PI

    Photos are not available for this room type.

    ibis Puerto Montt

    Room PREMIUM

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    PREMIUM

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.PI

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE PROMODOUBLE • PROMODBL.PR

    Photos are not available for this room type.

    ibis Puerto Montt

    DOUBLE PROMO

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    PROMO

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.PR

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    ibis Puerto Montt

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 18 m²TWN.ST
    TWIN STANDARDPhoto unavailable4 photos

    ibis Puerto Montt

    TWIN STANDARD

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    ibis Puerto Montt

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 18 m²DBL.DB-1
    DOUBLE WITH DOUBLE BEDPhoto unavailable6 photos

    ibis Puerto Montt

    DOUBLE WITH DOUBLE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-1

    Room amenities

    • Wheelchair-accessible
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE STANDARDTRIPLE • STANDARDTPL.ST

    Photos are not available for this room type.

    ibis Puerto Montt

    TRIPLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    ibis Puerto Montt

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    ibis Puerto Montt

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    ibis Puerto Montt

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room SEA VIEWRoom • SEA VIEWROO.VM

    Photos are not available for this room type.

    ibis Puerto Montt

    Room SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 18 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable4 photos

    ibis Puerto Montt

    DOUBLE WITH DOUBLE BED

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    18 m²
    Occupancy
    Guests: 1–3 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Room amenities

    • Wi-fi
    • Wheelchair-accessible

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-11

    Photos are not available for this room type.

    ibis Puerto Montt

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-11

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CAPACITY 1DOUBLE • CAPACITY 1DBL.C1-2

    Photos are not available for this room type.

    ibis Puerto Montt

    DOUBLE CAPACITY 1

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CAPACITY 1

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.C1-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SEA VIEWDOUBLE • SEA VIEWDBL.VM-3

    Photos are not available for this room type.

    ibis Puerto Montt

    DOUBLE SEA VIEW

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VM-3

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-2

    Photos are not available for this room type.

    ibis Puerto Montt

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TRIPLE WITH DOUBLE BEDTRIPLE • WITH DOUBLE BEDTPL.DB

    Photos are not available for this room type.

    ibis Puerto Montt

    TRIPLE WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–5 • Adults: max. 3 • Children: max. 4
    Room type
    TRIPLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: TPL.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE QUEEN SIZE BEDDOUBLE • QUEEN SIZE BEDDBL.QN

    Photos are not available for this room type.

    ibis Puerto Montt

    DOUBLE QUEEN SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    QUEEN SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.QN

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE RUN OF HOUSEDOUBLE • RUN OF HOUSEDBL.RO

    Photos are not available for this room type.

    ibis Puerto Montt

    DOUBLE RUN OF HOUSE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    RUN OF HOUSE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.RO

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SEA VIEWDOUBLE • SEA VIEWDBL.VM
    DOUBLE SEA VIEWPhoto unavailable1 photo

    ibis Puerto Montt

    DOUBLE SEA VIEW

    Room photos

    1 photo

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SEA VIEW

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.VM

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about ibis Puerto Montt

8.2
Excellent
570 Reviews
Cleanliness
8.6 /10
Service
8.6 /10
Comfort
8.4 /10
Condition
8.4 /10
Neighborhood
7.8 /10
Amenities
8.0 /10
100 reviews shown
10/10
Exceptional
01 May 2026
Julio
It’s the best option if you’re travelling down south, its location by the bus station and costanera Park it the best.
The breakfast was awesome and the room as well. Everything quite clean and good quality

Totally recommended
Self
10/10
Exceptional
16 Apr 2026
peter
Perfectly adequate
Partner
10/10
Exceptional
19 Mar 2026
Rosa Maria
Very convenient and easy connecting the hotel with the bus terminal, my room
had fantastic views to the ocean and the stuff was very helpful
Self
8/10
Excellent
09 Mar 2026
Gaston
Yes, the room had a great view of the ocean and downtown Puerto Montt.
This property has seen better days. The room seems a bit worn and although comfortable, very basic with no added amenities.
I had continuous hot water, a smoking terrace so you didn't have to go out the front (very important since Puerto Montt- especially at night- can be dangerous) and a buffet style breakfast.
Friends_and_family Friends
8/10
Excellent
27 Feb 2026
Patricia
The staff was very helpful
Self
8/10
Excellent
12 Feb 2026
Roxanne
La chambre était propre.
Partner
6/10
Pleasant
27 Jan 2026
Ryan
Difficulty in accessing room after underground parking. Very difficult for a senior couple.
Leisure Family
10/10
Exceptional
21 Jan 2026
Rodolfo Arce
Very satisfied
8/10
Excellent
18 Jan 2026
DAVID
AC didn’t work because “it’s loud” and window barely opened
Partner
10/10
Exceptional
14 Jan 2026
Paula
Clean room. Comfortable bed. Good shower. Welcoming staff at check-in.
Friends_and_family Family
10/10
Exceptional
11 Jan 2026
peter
Fantastic staff and location
10/10
Exceptional
03 Jan 2026
Waiyu
Comfortable hotel. Great location and beautiful view
Friends_and_family Family
10/10
Exceptional
02 Jan 2026
Domenic
clean and nice rooms
10/10
Exceptional
28 Dec 2025
Marcela
Todo ok. Linda habitación con buena vista. Buena atención. Buen desayuno
Partner
10/10
Exceptional
26 Dec 2025
Cynthia
Good location. We took a shared bus from the airport and walked through the bus station to a secure door at the end. We buzzed and a hotel staff member let us in. While waiting for another patron to check in, others on our shared bus arrived.
The room was simple and clean. Excellent shower, which we needed after a day of travel.
Staff was courteous and arranged for an early breakfast package for us, which we ate waiting for a taxi to the airport.
Leisure Family
4/10
Poor
18 Nov 2025
Gonzalo
Pas assez des servillettes. Toilettes mal commodes. Mauvaise odeur dans les couloirs a cause des tapis sales.
Friends_and_family Family
6/10
Pleasant
17 Nov 2025
Nicole
.
Partner
8/10
Excellent
14 Nov 2025
Luis
There room okay. Missing towers and fridge.
The staff excellent. Thanks
2/10
Poor
12 Nov 2025
Monica
I booked the multi room and reception gave me double bed room and I need to get swap room and the second time the reception still not give me multi room that I paid for. And breakfast was not good and charged us $10 dollars and I ate the breakfast and not feeling well .
Leisure Self
8/10
Excellent
12 Nov 2025
Jesus
Best place to stay in Puerto Montt. The location is great. The staff is very friendly and helpful. WiFi is the best I’ve found in Chile. Breakfast wasn’t great but everything else was spot on. Well done to the staff at Ibis Puerto Montt !
Leisure Self
8/10
Excellent
10 Oct 2025
mauricio
Encontrar el estacionamiemto fue un poco complicado. El hotel no cuenta con estacionamiento propio. Hay que pagar por el eatacionamiento. Mi vuelo salia antes que las puertas del estacionamiento abriera, por lo que tuve que coordinar con la administracion del hotel y la administracion del estacionamiento para poder sacar mi carro antes de la hora de apertura. Afortunadamente todo salio muy bien.
Leisure Partner
2/10
Poor
02 Sep 2025
George

Much Dirtier Than the photos!

The service was terrible and the place is not clean
10/10
Exceptional
08 Aug 2025
Glenn
Definitely the best option in Puerto Montt. Clean, well-managed, great location, grocery store just downstairs and steps to buses everywhere in Chile.
10/10
Exceptional
20 Apr 2025
peter
Great location and good value for money with a more than adequate breakfast
Leisure Partner
10/10
Exceptional
05 Apr 2025
Verified traveler

Great hotel for a short stay

Conveniently located, friendly service. Exactly as expected, very pleased.
Self
2/10
Poor
26 Mar 2025
Marisol
No estacionamiento
6/10
Pleasant
19 Mar 2025
CAROLE

Decent stay for one night!

Decent hotel for the price
Comfortable enough room /bed
Restaurant windows were dirty. There is a sort of a outdoor space that is not accessible but not a good sight to look at
Dirty, no maintenance !

Partner
10/10
Exceptional
09 Mar 2025
maria
Great view and easily accessible
Friends_and_family Friends
4/10
Poor
06 Mar 2025
robert
Low price but low on quality.A very basic and slightly run down hotel
Leisure Friends
10/10
Exceptional
27 Feb 2025
David
Solid hotel. Great view of the lake! Very clean. Newer or updated recently. Rooms were decent sized. Breakfast was square. Location is right on the lake and next to the bus station. Great value for the price
Leisure Self
10/10
Exceptional
22 Feb 2025
maria
Perfect location, clean, great view of a volcano!!
Friends_and_family Friends
8/10
Excellent
19 Feb 2025
Paula
Room was clean and comfortable. Location on waterfront is nice. Attachment to bus station makes things very busy with lots of people moving around.
Leisure Friends
8/10
Excellent
19 Feb 2025
Andy
Convenient for bus across the Andes. Early breakfast was helpful. Good value for money.
Leisure Partner
10/10
Exceptional
29 Jan 2025
kevin
Enjoy the view from our room, and excellent breakfast
Leisure Partner
10/10
Exceptional
26 Jan 2025
Matthew S

Clean, comfortable, pleasant staff

Ibis is a basic chain but the prices is reasonable and the staff very helpful. The bed was comfortable but the breakfast was just ok. Decent value for money and no complaints
10/10
Exceptional
16 Jan 2025
Claudia
Amazing
8/10
Excellent
06 Jan 2025
Luis
Hotel can use an upgrade and be cleaner.
8/10
Excellent
14 Dec 2024
RICARDO DEL
No amenities or at least bottle of water , not much , but location and view are good , breakfast acceptable
Leisure Self
8/10
Excellent
13 Dec 2024
LUIS
Staff very helpful. Parking is problematic and the area is noisy.
Leisure Friends
10/10
Exceptional
09 Dec 2024
Aamir
Next to bus station.
Leisure Partner
10/10
Exceptional
08 Dec 2024
John
The Ibis Puerto Montt was an excellent stay. We had bicycles because we were about to start the Carretera Austral; we were delighted to be able to have them in our room. It is conveniently situated near shopping, dining and the waterfront. It had a wonderful view of the nearby volcano.
Leisure Partner
10/10
Exceptional
10 Nov 2024
Rosely
Buen trato, facilidades accesibles, desayuno variado. Habitación amplia y cómoda. El servicio de internet en área de Habitación puede mejorar. Me alojé en el piso 4, la señal era muy débil. En general, un buen lugar para alojarse.
Leisure Family
10/10
Exceptional
10 Nov 2024
Lia
It's on top of the bus terminal. Parking is not included, but there's a 50 percent reduction on cost only a bath towel is provided. No hand or face towel. Good breakfast.
Leisure Family
10/10
Exceptional
13 Oct 2024
John J
Ok
Leisure Family
10/10
Exceptional
09 Jun 2024
Betty
Fantastic staff. Simply lovely
Leisure Partner
8/10
Excellent
30 Apr 2024
Andrea
Immediately next to the bus station ...could not get any closer...literally 30 steps to my bus in the morning...perfect for early buses...right at the waterfront....walked to the cinema in a very nice mall...
Room was fine, bed was acceptable, all very clean...carpeting in hallways very worn and tired but in room was fine. Food in restaurant very basic.
Value was acceptable. I slept well!
Leisure Self
10/10
Exceptional
26 Apr 2024
Julia
Everything good
Business Self
4/10
Poor
21 Apr 2024
Rafael
LA QUE RECEPCIONO MUY MALO EL TRATO EL SERVICIO DE ASCENSORES MUY MALO VARIOS DIAS CON UN SOLO ASCENSOR ESO DEJA MUCHO QUE DESEAR DENTRO HOTEL DE PRESTIGIO Y OJALA MEJORARAN EL DESAYUNO ESTAVA MUY POBRE VEZ ANTERIOR ESTAVA MUCHO MEJOR FALTAVAN VARIAS COSAS QUE ANTE ESTAVAN Y LA RECEPCIONISTA DEBEN MEJORAR SU TRATO MUCHAS GRACIAS
Family
8/10
Excellent
25 Mar 2024
Sergio
Elevators were slow to close doors and sometimes took very long to arrive.
Breakfast menu was always the same.
Business
10/10
Exceptional
16 Mar 2024
kevin
Good lace for night before going on Skorpios cruise , not fancy but cl an and effecient
10/10
Exceptional
01 Jan 2024
Chun Ho Kelvin
no direct connection between underground parking and hotel
Leisure Self
4/10
Poor
12 Nov 2023
Edwin
The property doesn’t handle a proper cleaning record of the rooms, they can give you a part clean room as result of not cross the check out record of the guests.
The location is inside a Bus Terminal, the front door can made you feel unsafe, street informal sellers and noisy street. The bay views are amazing from inside.
The elevators (two in the property) are shared with cleaning services and guests and they’re really slow. It can take you up 10 minutes to get one ride.
Leisure Partner
6/10
Pleasant
21 Sep 2023
Doris
Muy viejo el hotel, el mantenimiento tampoco se ve que sea bueno y las camas con colchones viejos y poco cómodos
10/10
Exceptional
13 Sep 2023
Dave
Good stay, very close to the bus station which is convenient for an early bus.
Leisure Partner
6/10
Pleasant
08 Sep 2023
Philip
I had to tape the gap in the window/ frame to help keep the cold draft out. Had to beg for clothes hangers. They gave 3 after 3 days of requests. Very noisy location right next to bus terminal. They put us in a room on the noisy side when the hotel was almost empty.
They want too much information just to join the WiFi that stops after 3 days.
Good hot water, staff friendly, good bed, sheets and blankets. The shower does not drain fast enough because the floor is sloped away from the drain so it runs out onto the bathroom floor.
The place was okay for nightly rate.
Leisure
10/10
Exceptional
07 Sep 2023
Dave
Location for the bus station is very convenient, practically next door. Room was nice, good shower, friendly staff, and plenty of options for breakfast.
Leisure Partner
4/10
Poor
08 Aug 2023
Catherine

Don’t waste your money!

Extremely cold hotel, shower leaked all over the bathroom floor causing a serious hazard. Little to no amenities in not a nice part of town.
Partner
10/10
Exceptional
03 Apr 2023
Samuel
Great stay
Leisure
6/10
Pleasant
18 Jan 2023
Joseph
Room was okay. Breakfast ineeds inproving.
Leisure Partner
4/10
Poor
09 Jan 2023
Jon
Bad location
Leisure Partner
8/10
Excellent
01 Jan 2023
Marlene
Great. Friendly staff. Always helpful. Elevator hardly works.
Leisure Family
8/10
Excellent
22 Dec 2022
Marlene
Great staff. Condition of property poor.
Leisure Family
8/10
Excellent
25 Nov 2022
Ernest
Right now there’s so much construction it’s hard to walk anywhere. The sea walk is completely closed.
Leisure Friends
8/10
Excellent
18 Nov 2022
RODERICK
Great staff!
Business Friends
10/10
Exceptional
15 Mar 2022
Rudiger

Good value for money, friendly and helpful staff.

Very friendly staff, especially Eduardo and Fernanda at reception. Enjoyed a good night sleep before heading down to Patagonia.
Partner
8/10
Excellent
03 Feb 2022
Max
Godo location
10/10
Exceptional
25 Dec 2021
Verified traveler

Convenient location and excellent view

The Ibis hotel is adjacent to the bus terminal in Puerto Montt, so there is easy access to shops and food vendors. There is a parking garage underneath the hotel, and a supermarket can be accessed via the garage. The hotel room was very clean and comfortable, with a view of the lake and mountains. Amenities included a TV, desk, storage shelves, towel, soap, shampoo and a rain-shower head in the bathroom. The bed was comfortable. A restaurant on the 3rd floor provides breakfast, lunch and dinner options. The daily special was a pork chop with potatoes, both of which were prepared well and delicious. Helpful staff in the restaurant and at the front desk speak English. They provided assistance by explaining how to use the voucher for the underground parking. Overall, a very pleasant stay.
Self
6/10
Pleasant
10 Dec 2021
Dharm
Convenient location if using the bus. However, property is somewhat run down. You get what you pay for though IMHO.
Leisure Partner
10/10
Exceptional
22 Mar 2020
James
Great people! Very nice and helpful. Place was conveniently located and super clean. Would return
Leisure
8/10
Excellent
12 Mar 2020
Verified traveler

Great value

Very comfortable stay, great value for money
Friends_and_family Family
10/10
Exceptional
10 Mar 2020
Wille
Good spot for the price! Everything was spot on and the breakfast was great, pay the five bucks no problem!
Leisure Self
8/10
Excellent
30 Jan 2020
S

an OK stay

The hotel is OK
The WiFi is hopeless

And watch out... No kettle in the room
Partner
10/10
Exceptional
13 Jan 2020
Verified traveler
Excellent location; and absolutely great value. It was so nice to have a clean, quiet, room while in transit in Puerto Montt. It is in same location as bus terminal that at first you question, but good security and access to multiple transfer points.
Leisure Self
10/10
Exceptional
01 Jan 2020
Olav

Pacific ocean vista

We travelled to the lake district and stayed in Puerto Montt as well. The hotel has a great location on the ocean next to a park and walking distance to some great eating and shops. The rooms look out over the ocean ands were immaculate. There is parking and shops beneath the hotel. While there, definitely go to the fish market for a truly fresh seafood meal while watching sea lions cavort in the water below you.
Friends_and_family Family
8/10
Excellent
22 Nov 2019
andrew
Hotel was good, esp breakfast.
Some great staff, but equally some poor staff with minimal English and poor customer service
Partner
8/10
Excellent
14 Nov 2019
Brian

ood hotel

Clean, comfortable, spacious, good view, good location, affordable, good wifi, good breakfast.
Self
10/10
Exceptional
01 Nov 2019
Mario
Modern, efficiently managed, excellent location, nice views of the sea.
Friends_and_family Partner
6/10
Pleasant
31 Aug 2019
Verified traveler
Internet did not work in room.
Thin walls (noisy)
Friends_and_family Family
8/10
Excellent
21 Apr 2019
Verified traveler
Great location next to the bus station if your bussing around.
Leisure Partner
8/10
Excellent
18 Apr 2019
Verified traveler
Typical Ibis property. Everything was usual. Location was great, actually. Food was decent and staff was very friendly and efficient. One thing that never changes for me is that I hate the bathrooms in these hotels. The showers are the worst! And the doors never work properly on the shower. But they're cheap, so I put up with it.
Leisure Partner
8/10
Excellent
24 Mar 2019
Verified traveler
Nice location, you always can expect clean, reasonably comfortable accommodations with Ibis & this was no exception. Added bonus of nice view.
Leisure Friends
4/10
Poor
23 Mar 2019
Verified traveler
There was nothing that advised me to bring my passport or else pay an additional $15 in local taxes. I had another form of ID that was denied and I was wrongly charged the local tax just because I had the wrong form of ID. This should be made clear when booking and it was not - this needs to change. Customer service is very poor in Chile in general, but I found the staff to be exceptionally rude and unaccommodating in this matter. The rooms are beginning to look dated.
Leisure
6/10
Pleasant
12 Mar 2019
Verified traveler
Location is dangerous and not walkable at all. Next to bus station so its very crowded and dirty
Leisure Family_with_children
10/10
Exceptional
14 Feb 2019
Verified traveler
Efficient basic hotel.
Excellent wifi.
Great value.
Leisure Self
10/10
Exceptional
09 Feb 2019
Verified traveler
It’s perfectly located right on the Main Street and above next to the bus station. There is a very big parking garage attached to the building. In the complex is a Chilean Walmart. Perfect for stocking up if you’re going to Patagonia.
Leisure Self
10/10
Exceptional
03 Feb 2019
Verified traveler
Good central location - beside bus terminal and easy walking distance into restaurants and shops.
8/10
Excellent
29 Jan 2019
Verified traveler
Room had not been cleaned upon late afternoon check-in, and, while staff assigned another room, they made no apology in doing so, as if it were my problem.
Leisure Self
10/10
Exceptional
28 Jan 2019
Verified traveler

Great for transiting

Perfect location of you need to catch an early bus to the lake district or airport as the bus station is connected to the hotel.
10/10
Exceptional
27 Jan 2019
Verified traveler
great location and great value. the room was large and very clean.
Leisure Self
10/10
Exceptional
19 Dec 2018
Verified traveler
Amazing views, great breakfast, useful location, friendly staff, clean and quiet
10/10
Exceptional
13 Dec 2018
John

Great Location and Front Desk Team

A very typical Ibis hotel experience but with a exceptional front desk team. Rooms are basic but comfortable and clean. Same goes for the breakfast. Good location next to the main bus terminal but I didn't notice any sound coming from all the traffic at the terminal. The hotel is walking distance to supermarkets and a shopping mall. If you are fortunate (as I was) you can get a room with a great view of the harbor. The wifi signal was good. Again, what stood out was the front desk team, some of whom spoke English. One thing to keep in mind is that check out and check in time is the same and if you arrive at that time for check in there can be a bit of a wait to be processed. Not sure why the hotel schedules that way because it does create a needless log jam and puts the front desk staff under a lot of stress. The day I checked in they only had one person at the desk which didn't help matters. Nonetheless I liked the hotel and extended my stay. While I was traveling by bus and it wasn't an issue I could see how trying to park a car at the hotel could be a pain in the neck..
8/10
Excellent
10 Dec 2018
Verified traveler
Mainly very good, however promised early breakfast on the last day didn't materialise.
10/10
Exceptional
06 Dec 2018
Norbert

Great location

Really good location, literally at the bus station and also on the beach. The whole city is not too big so good restaurants are close too.
The hotel is an ibis and the good thing is no matter where you go, it will be the same quality.
Friends
8/10
Excellent
25 Nov 2018
Lynn
Very comfortable bed much needed when I was feeling unwell. Staff wete very helpful. They organised my transfer from airport to hotel.also located next door to the bus station very convenient for the next leg of my trip.
10/10
Exceptional
23 Nov 2018
Verified traveler
Great location, exceptional customer service, nice clean room with a beautiful view, overall great experience!
Family
10/10
Exceptional
17 Nov 2018
Alex
Within walking distance to center of town.
The small fishing village is also within walking distance.
The Ibis is located next to the bus terminal.
6/10
Pleasant
13 Nov 2018
Verified traveler
Bad neighborhood, a few blocks from dangerous neighborhoods. The driver asked us why we were staying there and advised us not to go out at night.
10/10
Exceptional
09 Nov 2018
Verified traveler
Nice hotel with polite staff. Easy check in and staff was nice to explain everything.
10/10
Exceptional
23 Sep 2018
Tom
Great place. Clean and modern. I had a good view of the bay. Right next to main bus station.
10/10
Exceptional
11 Aug 2018
Gerald
The front desk staff were great. Very helpful and friendly. Rooms were small but clean and well kept. Good deal for the price. Next stay however will be in Puerto Varas due to proximity to mountains.

Location & surroundings

ibis Puerto Montt
Avenida Diego Portales 1001 Puerto Montt, Puerto Montt, Chile

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ibis Puerto Montt

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