Name: The Grosvenor Plymouth
Address: Elliot, 7-11, Plymouth, PL1 2PP, GB

4/10

Poor

22 Jul 2026

jim

Toilet was leaking from soil pipe
Small shower cubicle!

4/10

Poor

21 Jul 2026

Adrian

Paid for superior room, but got put into a standard room because system is misidentifying room 37 as superior. Moved to room 6 on raising. Mis-advertising all over the place, including on Hotels.com and on signs outside that breakfast is available - when it is not. Room not very clean, dust on surfaces, chair had something unidentifiable stuck to it. Only one bathtowel between two. Room not cleaned/ made up during stay, although bizarrely teabags but not milk replaced - but nothing else done. Furniture etc generally tired/ worn and a bit tatty. Staff member came in and complained about pay to reception while we were there. Feels like the place is on its last legs. However bed comfy and location good.

Friends_and_family Family

6/10

Pleasant

18 Jul 2026

Phillip

Room was clean but small. Booked a single room. Desk hung slightly over the bed. Free parking was available on a first come first served basis. Five minute walk into the town centre. Would stay again but I would probably upgrade to the double room for more space.

Self

10/10

Exceptional

16 Jul 2026

Peter

This is a great location for exploring the city. The staff were helpful and made my stay very easy.

Self

8/10

Excellent

03 Jul 2026

Florian

The staff were super friendly and accommodating and the rooms were comfortable even so a little warm and dated

Friends

6/10

Pleasant

29 Jun 2026

Andrew

The hotel it self was clean but needs updating. I was informed on arrival that breakfast ( that I had paid for) was not available! And I could get one a short distance away. I asked if a refund was available but they said no. Very disappointing to say the least. I will not use this hotel again.

Self

8/10

Excellent

27 Jun 2026

Yoganandha

It’s good overall clean

10/10

Exceptional

27 Jun 2026

Nick

Clean and comfortable room. Perfect location with short walk to The Hoe and Barbican. There are eight car park spaces on a first come basis. We were able to get one as we arrived at the earliest checkin. We would definitely stay again.

10/10

Exceptional

27 Jun 2026

Mark

Nice and tidy. Good parking.

Partner

6/10

Pleasant

26 Jun 2026

Thomas

Our room did not compare with the room pictured. There are no handicapped amenities. However, the maintenance man was a godsend and helped us with with everything.

Partner

8/10

Excellent

22 Jun 2026

Pam

We arrived in the middle of the night. Staff had made sure to keep your keys safe. Great communication. No hassle, not too much paperwork. However would have loved it if they served breakfast. Welcoming staff in the morning.

Friends_and_family Family

6/10

Pleasant

18 Jun 2026

Lester

It’s in a nice location staff were okay really friendly off-road Parking which is £19.30 for 24 hours or £2.80 an hour very basic Hotel Wi-Fi work well

Self

10/10

Exceptional

14 Jun 2026

Ana

First of all, say that the hotel system gives you a room, it has nothing to do with the reception. The system awarded me a room that was not very prepared yet, it smelled a lot of paint and had no little soaps, but without any problem I told Paul and he assigned me in another room much better with everything I needed. He was very friendly at all times with me, helpful apologized and gave incredible attention. No noise to sleep, the bed was a little soft on the mattress, but I was able to rest well, they go every day to check you out and clean the room and ask you if you need anything. and check out at 11:00 pm.

Self

10/10

Exceptional

05 Jun 2026

Douglas

Ok ok ok ok ok ok ok ok ok ok

Self

8/10

Excellent

01 Jun 2026

david

Hotel very clean great to be able to park just very dissapointed as a regular client at the hotel that they have stopped serving breakfast at any time

Friends_and_family Friends

10/10

Exceptional

01 Jun 2026

Ian

Great location near the Hoe and the Barbican. Easily walkable from the train station. Helpful staff at check-in and checkout.

Self

6/10

Pleasant

01 Jun 2026

Dennis

The hotel website clearly says Breakfast is available. The Hotels.com app stated Continental Breakfast was available for £6. That was one of the reasons for choosing that hotel.

Hotels should publish correct information about their facilities. This wa misleading.

Self

6/10

Pleasant

01 Jun 2026

Dennis

Hotel website states breakfast available
Hotels.com advised continental breakfast £6 . There were no breakfasts.

8/10

Excellent

01 Jun 2026

Thomas

Clean room, spacious and did what we expected. :)

10/10

Exceptional

28 May 2026

jeryl

Great location and walking distance to city centre

Family_with_children

6/10

Pleasant

24 May 2026

Haris

Clean room, nice friendly staff.
In the small single room the shower needs updated and water pressure.

But way more importantly the pillow and mattress were the worst I have ever come across to the extent I considered sleeping on the floor.

On a postive note the room is exceptionally clean.

Self

4/10

Poor

14 May 2026

Rosemary

The bed was the worst thing old and extremely uncomfortable matress ws hard and lumpy and the bed creaked whe i tried to turnover thank goodness i only stayed 2 nights instead of 3 that i intended.. breakfast was a non event even tho it was advertised...

10/10

Exceptional

09 May 2026

gail

Facial tissue is so important and should be in every room. A continental breakfast would help the seniors staying … as it’s a long walk from them to any restaurants

Partner

10/10

Exceptional

27 Apr 2026

Gary

Good hotel and very good location.

10/10

Exceptional

26 Apr 2026

Colin

Nice big room
Nice shower
Loved the hair dryer

Self

8/10

Excellent

12 Apr 2026

Susanne

No breakfast available during our stay.
great having free parking at back of hotel

Friends_and_family Family

6/10

Pleasant

01 Mar 2026

Heather

Lovely location but we both slept really badly as the walls are very thin and not soundproof in the least!! The person in the room next door was talking (maybe gaming) loudly all night, until some time after 5.30am, making it impossible to sleep.
Otherwise hotel was friendly and a ve try pleasant experience.

8/10

Excellent

24 Feb 2026

emmanuel

Cool very nice

Self

6/10

Pleasant

18 Feb 2026

David

Shower power very low, but bath was big and filled quickly. Light flickering in the room. Room nice and warm for size. Lack of shower gel for 2 days for 2 people. Bed a bit wobbley.

It was ok for the price.

Partner

8/10

Excellent

29 Dec 2025

Gary

Good solid hotel. Local food shop at bottom of road, Wetherspoons 7 min walk. Plymouth Hoe 2 min walk.

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Robin

Great little hotel with friendly owners.

Friends_and_family Friends

10/10

Exceptional

18 Dec 2025

Tanja

The staff are very friendly and go out of their way to help you.

Self

8/10

Excellent

18 Dec 2025

John

All Good

Leisure Self

4/10

Poor

17 Dec 2025

Paul

Drivers Warning! It stated on hotels.com that the room came with on site parking. I arrived and was told to park around the back but the 5 or 6 spaces were filled and I asked about overspill parking. The man said I had to park on the street. I asked him how this worked with them paying the council for the ticket and he said no that was my job to sort it out. I said you must be joking but he informed me that I should have read the small print that there was limited parking at the hotel...5 or 6 spots for the entire hotel! He even said he allowed someone who had checked out to continue parking longer. They were to check out at 1100 but it was now 1430 and new guests were arriving from 1400! I said this was ridiculous and asked for a refund. To be fair he was going to process a refund to get rid of me but the amazing Simone stepped in with a solution and saved the day. I could tell the man was raging at this point...his face was priceless. The bed in room 17 was one of them beds that the mattress was held by thin cheap wood sticks and made a right noise when you moved. On a positive note, Simone was outstandingly helpful, the room had lovely high ceilings and the hotel was city centre. I won't return though due to their parking situation and bed.

Partner

10/10

Exceptional

15 Dec 2025

Belinda M

Very enjoyable stay
Although up four flights of stairs our stay was worth it. Very clean hotel. Polite friendly staff
Would definitely recommend and hopefully stay again.

Leisure Family

10/10

Exceptional

12 Dec 2025

chris

Very good value

Self

2/10

Poor

11 Dec 2025

Ronnie

Shower extremely low pressure. Bathroom door broken and previous fixed using fence screws. Bed uncomfortable and frame unsafe.

Business

8/10

Excellent

10 Dec 2025

John

Very laid back and easy to deal with,,

Leisure Self

10/10

Exceptional

06 Dec 2025

mark

Lovely room and great staff

Friends_and_family Friends

10/10

Exceptional

30 Nov 2025

Craig

Lovely place to stay.

Leisure Family

10/10

Exceptional

29 Nov 2025

Stephen

The chap at reception was very friendly/ helpful.
Got to park in the carpark (tight space left!).

Leisure

8/10

Excellent

24 Nov 2025

kelvin

Our upgraded room to a superior one on the 2nd floor to the front of the building was very comfortable, with seating area in the bay window with a sea view. The bathroom had a bath with shower over which was great

Partner

8/10

Excellent

17 Nov 2025

Meg

Housekeeping were great as were most on reception. Good shower, but bathroom light was dodgy and turned on/off at will. Room door jams - no good if you can't shoulder bump it to get in, potential fire hazard when exiting. The room is comfortable, if looking tired. Locking internal doors when reception closes, blocking a communal space, makes it feel like you're in a hostel. Inconsistent reception closing times meant 1 day was at 4 30pm. Too early.

Leisure Self

8/10

Excellent

07 Nov 2025

Meg

Noisiest door in the world to my room and a fire trap if you're not strong enough to shoulder charge it open or get caught inside. Comfortable room, if dated. Sleep was fine after requesting a new mattress and duvet. Staff are hit and miss. Housekeeping are great. One morning the internal door to reception was not opened (8.40am, supposed to be open at 7) leaving an older patron stuck. I went round and opened it. One night no lights on at the front door - safety issue. Another, no lights turned on my side of the building - again, safety on dark stairs. Last night, front door locked before their 10pm shut down of reception - not welcoming.

Leisure Self

10/10

Exceptional

06 Nov 2025

Eduardo

Nice

10/10

Exceptional

28 Oct 2025

Danielle

Spotless room and lovely staff and breakfast. We all enjoyed our stay.

Friends_and_family Friends

10/10

Exceptional

27 Oct 2025

Jacqui

Lovely staff , great stay for 1 night. Good price & fab location. Highly recommend 👌

8/10

Excellent

26 Oct 2025

Ryo

Probably the friendliest staffs I’ve seen in a hotel ever. They were very nice.

Business

8/10

Excellent

26 Oct 2025

Tina

Clean room. Quite. Didnt need breakfast so cant comment. Staff very friendly

Leisure Self

8/10

Excellent

19 Oct 2025

Linda

Yes

Leisure Partner

10/10

Exceptional

08 Oct 2025

Johnny

Second stay at this lovely independent hotel. Even better than the first stay as no issue with a squeaky bed this time and everything else was as good as before.
Great location near The Hoe and a short walk down to the city centre. Brought my car this time and parking was no problem.
All staff, both on reception and at breakfast were happy and smiling, which costs nothing but makes a big difference.
Look forward to returning.

Leisure Self

6/10

Pleasant

04 Oct 2025

Audrey

I stayed here as a solo traveller. The room was basic but had everything I needed and was generally clean although it could have been a bit better under the bed. The bed itself was comfortable and I slept well once I managed to get to sleep.

The walls were thin and I could hear my neighbours’ loud music until I eventually drifted off which was a downside. The staff were friendly and lovely throughout my stay.

The car park was full so I bought a parking permit from reception for £10. Unfortunately, I was wrongly advised about where I could park which resulted in a parking ticket — disappointing as it could have been avoided.

Overall, a decent stay with a few issues that could be improved.

Leisure Self

8/10

Excellent

03 Oct 2025

Jason

Highly recommended this hotel .. Staff were very friendly and helpful, Price for such a location is very reasonable and the cooked Breakfast was excellent

10/10

Exceptional

23 Sep 2025

David

Stayed here a few times always clean
Great breakfast
Starr superb

8/10

Excellent

21 Sep 2025

Johnny

Reception staff lovely both on arrival and departure. Breakfast freshly cooked and lush. Single room was just the job, clean and shower great, however bed a bit squeaky when moving but slept well. Great location near Hoe and not far from City Centre. Price was good value and better than well known chain hotels.

Leisure Self

6/10

Pleasant

19 Sep 2025

Abigail

Ok
Expensive for what it was. Small room on 4th floor no lift, was not made aware of this at booking and with elderly mother she found the stairs hard.
Shower did not work, broken.
Parking very limited and could not reserve. Okay very basic

Friends_and_family Family

6/10

Pleasant

13 Sep 2025

Andy

Nice welcoming staff and clean room. The single bed was appalling, uncomfortable and creaked like a Napoleonic warship even with the slightess movement. Not a restful night despite a quiet location in the hotel.

Leisure Self

8/10

Excellent

12 Sep 2025

Gordon

Nice hotel if you don’t have a car

Close to Plymouth Hoe and not to far from city centre.

Parking is not really possible on the roads. You have to use the public car park which is not cheap.

Partner

10/10

Exceptional

12 Sep 2025

Robert

My stay was limited to a place to sleep as I was attending sporting event, so experience limited, however the room was clean, shower decent and check in and out very friendly and efficient so no complaints at all!

Leisure Self

10/10

Exceptional

10 Sep 2025

Steve

Plymouth Hoe

Stayed one night on business. Good hotel with a certain style for the locality. Friendly staff who were happy and upbeat. Good brekkie.

Business

10/10

Exceptional

09 Sep 2025

Graham

Very friendly staff
excellent breakfast including very good cooked breakfast
Well positioned for Plymouth Hoe and the centre

8/10

Excellent

29 Aug 2025

Belinda

property is a heritage listed building it is beautiful just beware it is old location is amazing walking distance for around major areas in Plymouth if you are after something traditional this is a great find

Shower was a little hard to work out and took some time to heat up but that us normal with old buildings

Leisure Partner

10/10

Exceptional

28 Aug 2025

Graeme

The Grosvenor hotel was a lovely place to stay, clean and tidy, breakfast was great with options for your liking, staff was very friendly and helpful, would highly recommend

Leisure Partner

10/10

Exceptional

28 Aug 2025

Marc

A Little Gem

Stayed in many places in Plymouth city and This place is a little gem. All the staff we came across were all really friendly and the breakfast was bang on for what we paid

Partner

10/10

Exceptional

27 Aug 2025

Liberty

A lovely hotel

The hotel itself is beautiful. There’s no lift, which is understandable as it’s a listed building, but something to be aware of if you have mobility issues. The staff are wonderful and go above and beyond to look after guests. Donna, the lady who takes care of the dining room, deserves a special mention because she keeps the area spotless and adds thoughtful touches that make the space feel welcoming every time you walk in. (Incidentally, this is the first hotel I’ve stayed in that offers yummy boiled eggs and soldiers for breakfast! 😋)

I was very lucky during my stay because the guests next to me were quiet. However, the day before I left new arrivals moved in and were constantly up and down the stairs banging on doors, which was quite disruptive.

I experienced a small payment issue, but Anna resolved it within minutes, which was much appreciated.

I stayed in Room 34 and would strongly recommend installing a proper handle on the inside of the door. The Yale-style latch combined with the door dragging tightly on the carpet makes it almost impossible to open. Anyone with arthritis or limited hand mobility would struggle and in an emergency this could prove dangerous.

One small gripe: I noticed while the rooms were being aired by housekeeping that the larger twin and family rooms had 50” TVs, whereas my single room only had a very small wall-mounted TV. It felt a bit disappointing as it made the single room seem less considered in comparison.

Self

8/10

Excellent

25 Aug 2025

David

57th WA

Wedding Anniversary Weekend Away.

Partner

10/10

Exceptional

21 Aug 2025

Cindy

I really enjoyed my stay at the Grosvenor. I appreciated its history and the two lounges had comfy seating. It was a few minutes walk away from The Hoe where I enjoyed strolling and sitting on the benches looking out onto the water.
The staff were friendly and helpful. The room was very clean, as was the bathroom. I loved the deep bath. The bed was comfortable and the blackout curtains made the room nice and dark for sleeping.
Breakfast was delicious with many options. I highly recommend this hotel.

Leisure Self

10/10

Exceptional

21 Aug 2025

Jacqui

Break away from my job as a live in carer. To recharge my batteries and chill out. Had a great stay, did a lot of walking.

Self

10/10

Exceptional

20 Aug 2025

Bronte

Great hotel

Perfect for a night away

Business

10/10

Exceptional

17 Aug 2025

Helen

Great wee gem of a hotel in a great area right beside The Hoe. Lovely staff, great stay!!

Leisure Self

8/10

Excellent

15 Aug 2025

diane

Shower cubicle needs a revamp and something to put soap, shampoo etc in
Carpet looked a bit grubby
Bed wasn't comfortable, too soft for me, guess may suit others
There is a guest lounge/dining room complete with fridge & microwave, but the lady who checked me in didn't advise me about it. A bonus if you know about it!

Leisure Self

8/10

Excellent

13 Aug 2025

simon

The only downside was that the guest above us was noisy during the night apart from that all else was a great stay and we will visit again .

Leisure Family

10/10

Exceptional

11 Aug 2025

Suwayne

The front desk personnel were very accomodating throughout my stay although it was only 1 night.

Leisure Self

6/10

Pleasant

04 Aug 2025

Paula

Location was great for what we needed.
The room we stayed in was right up on the 4th floor. Clean and tidy however bathroom could do with an update sink was broken and repaired.The room was very humid . Window opening very slight on a lock. Couldn't open further. They had a trip on the electric wiring so no lights but was seen to immediately

Leisure Family

10/10

Exceptional

03 Aug 2025

Darren

Great friendly service

Great friendly service, parking is on a first come basis but no rush to move your car after you've checked out.

Self

10/10

Exceptional

28 Jul 2025

Paul

Comfortable stay

all good from my brief stay, parking, check all quick, friendly and easy, room clean and comfortable, fan in room plus coffee/ tea. Close to the Hoe which is lovely walk on a summer evening.

Self

8/10

Excellent

27 Jul 2025

Stephen

Great location near the Hoe.

Leisure Partner

10/10

Exceptional

27 Jul 2025

David

Wet clean nice room
Staf vey friendly and helpful
Breakfast was hearty and plenty of choice
So nice I stayed an extra ight

8/10

Excellent

20 Jul 2025

Derren

The staff we had interaction with were very friendly and helpful. Our room was upgraded at the property, not sure why. The rooms have no air conditioning which could be an issue with the weather recently and one of our towels had a stain. We had to park 2 streets over as it is very limited at the hotel.

Leisure Partner

6/10

Pleasant

19 Jul 2025

Michael

Very average for the price. No fridge, no air con, no lift. Stains on the mattress and bedding which was not a nice discovery. On top of that was charged for items we didn’t even use so had to argue our case. Will not be staying again

8/10

Excellent

09 Jul 2025

Adrian

We had a great one night stay. Well placed for the best sights of Plymouth.

Leisure Partner

10/10

Exceptional

05 Jul 2025

carolyn

Fantastic service

I rarely write reviews, but the service at this hotel was exceptional and deserves recognition. An issue with the booking - not their fault at all - was swiftly and calmly dealt with by a lovely member of staff - unfortunately I didn’t get her name - but she went the extra mile to ensure that I wasn’t disappointed. And I wasn’t. The room was lovely, and spotlessly clean. Every other member of staff I met showed the same smiling, happy, can-do attitude. Nothing appeared to be too much trouble.
I highly recommend this hotel and really hope that I have an opportunity to stay there again in the future.

10/10

Exceptional

03 Jul 2025

Nicky

Great, efficient, friendly service from beginning to end. Would stay again

Partner

8/10

Excellent

30 Jun 2025

Susan

Very comfortable hotel in a good location.

Leisure Friends

10/10

Exceptional

24 Jun 2025

Denise

Well located, friendly hotel

Well located hotel just off the Hoe. Super quick check in and check out. All staff very friendly. Good choice at breakfast. Room quiet and spacious. Fine for what we needed.

Partner

10/10

Exceptional

20 Jun 2025

Neville

Charity Function

The staff were very welcoming on arrival. The room was very spacious and the bathroom had a bath / Shower.
Parking was available at the rear of the property. As the hotel is situated near the Hoe we did not need to use our car during the stay as we could walk or uber to everywhere we needed to visit.

Partner

10/10

Exceptional

20 Jun 2025

Roberta

The property had an old style charm, with lovely staff and a nice location to access many points of interest.

Leisure Self

8/10

Excellent

01 Jun 2025

Nicholas

Good value for money. Great staff. Rings a bit tired.

Partner

8/10

Excellent

01 Jun 2025

John

Great location. Friendly staff. Room was a bit dated, but had everything we needed

Partner

10/10

Exceptional

01 Jun 2025

Anne

Lovely

Amazing, if we return to Plymouth we will definitely stay here again

Partner

10/10

Exceptional

31 May 2025

stephen

Room was a nice size for a single it was comfortable and clean, the breakfast was good as well there was cereals, fruit, cooked breakfast items, toast, tea, coffee and juices.

Self

6/10

Pleasant

27 May 2025

Samira

Not

8/10

Excellent

26 May 2025

Wendy

hotel. Rooms were clean. Staff were very welcoming. Parking outsude (paid) In a great pisition for The Hoe, Theatre Royal and city centre.
Downside was our room was on 5th floor, no lift and stairs were very steep. Would stay again but only on the proviso we were on a lower floor (we are both the wtong side of 65 and struggled). Good choice of breakfast foods. I had french toast with fruit n maple sauce. Partner had the same next day but was only given one sliced strawberry and no blueberries - he was very disappointed.!

Leisure Partner

10/10

Exceptional

25 May 2025

Joanne

We had a nights stay in the grand suite or the fancy room as the receptionist put.
The room was lovely and spacious with a large bathroom with a free standing bath.
A comfy four poster bed lovely which aided a good night sleep.
Staff were friendly and very accomodating.

Leisure Partner

10/10

Exceptional

25 May 2025

Pauline

Warm welcome, room decor a bit dated and lack of lift a shame but clean and comfortable. Excellent breakfast

Leisure Partner

10/10

Exceptional

25 May 2025

Kim

Enjoyed an overnight stay. Very welcoming and friendly staff. Comfortable room with all necessary facilities. Beautifully decorated hotel. Would recommend for staying for easy access to Plymouth Hoe and seafront.

8/10

Excellent

20 May 2025

Rakhee

First the staff at this hotel were super helpful providing clear instructions for our late check in and ensured we knew we could contact them if we had any issues with check in.

Free parking is limited but we found on street parking nearby.

Location is nice and quiet, a couple minutes walk from Plymouth hoe which was lovely to go and grab some brekkie from in the morning with a nice view.

Whilst we didn't feel the need to bring this to our attention, the room is dated especially the bathroom which is need of some tlc (sink is cracked and needs replacing, not just pollyfiller).

10/10

Exceptional

18 May 2025

Deborah

Excellent location. The staff were very pleasant and extremely helpful. Very good choice of breakfast options. We would recommend this hotel and will definitely stay there again.

Leisure Family

10/10

Exceptional

18 May 2025

KIM

Hotel is very close to the Hoe!, we found it walkable down to the Barbican etc.

Unfortunately, there is no lift, ( which we knew when booked) the receptionist offered to help. If we needed it.

The room was quite spacious, light and airy.

A good stay for a night or two. We did not use the bar or have breakfast. The staff were very friendly.

Leisure Partner

10/10

Exceptional

17 May 2025

Jayne

A lovely stay

Lovely hotel in a lovely area. First time in Plymouth. The hotel was close to the Hoe and the Barbican, great location. Really friendly helpful staff. Would definitely go back.

Partner