Name: Crowne Plaza Plymouth
Address: Armada Way, Plymouth, PL1 2HJ, GB

4/10

Poor

19 Jul 2026

Paul and Alison

Our room had a blocked basin, badly fitting toilet seat, broken mirror, rust around the taps and shower screen. The room was dated and shabby for a 4 star hotel and badly needs refurbishment. On top of which the only lift to the car park was broken and as i am someone who clearly has mobility issues i was told the only access was down a flight of stairs.

Partner

10/10

Exceptional

15 Jul 2026

Lynda

Great location with spectacular views and fab breakfast and pool/sun terrace. Only downside is car park is very tight.

Partner

6/10

Pleasant

13 Jul 2026

Calum

Overall we enjoyed our stay. The plus points were, the view from the upgraded room we were offered by the hotel was excellent and in air conditioning worked. it is also ideal for exploring the Hoe.

The downsides were:
- The advertised EV charging points were removed the week before
- The headroom in the shower was terrible if you are taller than 5'8\"
- The selection of drinks in the bar was terrible and the quality of food at breakfast was poor.

Partner

10/10

Exceptional

13 Jul 2026

Greg

Stayed for one night, excellent location, secure parking, very friendly and helpful staff

Friends

10/10

Exceptional

13 Jul 2026

Tanya

Another amazing stay at this central hotel. So close to the Barbican. I wouldn’t stay anywhere else. If I had to find a negative it would be that the breakfast is no different to a premier inn. It feels cheap compared to the incredible offerings in the same restaurant for an evening meal. It has a huge selection however the quality feels cheap imo

Partner

2/10

Poor

12 Jul 2026

may

Upon check-in the first room that was given to me had an extremely unpleasant smell. I proceeded to speak to the reception about this and they agreed to change the room where the second room was better but had a broken AC. AT 31ºC weather that is not ideal so the room was hot. They could not move me to another room even if I offered to pay more or go with a smaller room. It's unfortunate as the only reason I booked this hotel was because the rooms were 'supposedly' air conditioned. I am extremely disappointed in the Crown Plaza and will not be a returning customer. The staff were all very pleasant but the property is dated and not well taken care of. It needs modernizing and better upkeep.

Family_with_children

8/10

Excellent

27 Jun 2026

Maureen

Can't complain about anything. A lovely 2days.

Friends_and_family Friends

4/10

Poor

26 Jun 2026

Richard

I am sure some years ago this was a 4 star property now it’s 2.5.
Older rooms poor AC carpets like an old pub.
Yeah it was ok at best, but for 200+ a night …. I was glad I booked only 1 night.

Business Self

10/10

Exceptional

21 Jun 2026

cormac

Nice room with lovely view. Breakfast buffet excellent and served in the penthouse restaurant with amazing views. Goos central location - handy for the Barbican.

8/10

Excellent

21 Jun 2026

Robin

Breakfast would improve greatly if the croissants were cooked fresh. Stayed 2x and that is how I rate a property for their breakfast. Also Americano or streaky bacon would be very nice but the fresh orange juice is a nice touch

Partner

10/10

Exceptional

15 Jun 2026

Neil

Lovely room. Having use of the Club Lounge was a real bonus. Fabulous breakfast with amazing views of Plymouth Sound. Highly recommended.

Partner

8/10

Excellent

08 Jun 2026

John

very good view

Partner

6/10

Pleasant

07 Jun 2026

Kate

The car park is really small ! If you have bigger car I would look for alternative parking. The hotel was in a great location and breakfast was lovely. The staff were very helpful. The bar prices were not so good ! Very high prices for a hotel in Plymouth.

Friends_and_family Family

10/10

Exceptional

05 Jun 2026

Zoe

The room was absolutely fantastic, the sea views were to die for and the lounge is simply marvelous.

Partner

10/10

Exceptional

04 Jun 2026

Jason

.

8/10

Excellent

31 May 2026

Tibor

Overall good. Bathroom only one hook for towels for 2 persons. Totally weird and inadequate wardrobe space, ie total lack of it. Baffling.

Partner

10/10

Exceptional

31 May 2026

Maria Cecilia Kim

Beautiful view from where my room is, 8th floor. Very close to town and tourist attractions/harbour. Lovely selection of breakfast. Room is big and clean.

Self

8/10

Excellent

27 May 2026

Marcia

The room generally was clean but the shower had several black hairs init where the shower hose didnt spray

Partner

8/10

Excellent

26 May 2026

Marshall

Bathroom is tiny. shower water pressure and temperature were terrible. I asked them to look at it, not sure that anyone ever did. I was told at check in, that breakfast was not included. I showed them on my email that it is, they added it then.

Partner

10/10

Exceptional

26 May 2026

Clara

Lovely room. Very friendly and helpful staff. Clean. Great location for the hoe and wedding at the lido.

6/10

Pleasant

23 May 2026

Dan

Room was just below penthouse restaurant, noise all the way through till 11.30pm had a 7 month old baby refusing to sleep due to noise. Room was 25⁰ it was so hot and the very minimal window opening was not sufficient. Breakfast was amazing as expected. Pool was nice too, staff amazing they are a credit to the hotel.

Friends_and_family Family

8/10

Excellent

21 May 2026

Michael

Reception team were welcoming, friendly and efficient. The room was OK, but it was a pity that the windows were very dirty.
Due to the two groups staying at the hotel we decided to eat out both for dinner and breakfast.
Please do not be put off staying here it is a reasonable quality hotel that with a little care and attention could be excellent.

Family

6/10

Pleasant

17 May 2026

Russell

Generally our stay was good but a few things let the hotel down a little. When checking in there weren’t enough staff on reception so it meant we were waiting for a while. Some of the staff seemed a little mardy, and not just with us but with other customers too. The shower in our room wasn’t powerful at all and struggled to get up to temperature, if at all. We thought the hotel looked a bit tired around the edges as well. But if you’re looking for a reasonably priced hotel in Plymouth that’s close to things to do then this is a good choice. Just be aware that it might not tick all your boxes.

Friends

8/10

Excellent

13 May 2026

Sarah

Breakfast was mid. Busy hotel in great location. Pierre White restaurant is excellent and worth a visit.
Shower in room was terrible. Extremely poor flow.

Self

6/10

Pleasant

13 May 2026

Donald

Most hotels now provide a coffee machine in the room. This hotel does not.
No drinking glasses were provided except for small glasses in the bathroom, although a bottle of spring water was provided.

The shower was difficult to operate and it was impossible to make the water hot enough.

Paint was peeling off one of the walls.

The view from the room was delightful.

10/10

Exceptional

04 May 2026

Fátima

Everything was wonderful, from the staff to the room. The pool, gym, and sauna were excellent. The breakfast was all fresh and the view was lovely.

Business Family_with_children

8/10

Excellent

02 May 2026

david

very central

Self

10/10

Exceptional

26 Apr 2026

Andrew

Great hotel staff helpful , great location & food excellent!! 10/10

Business

10/10

Exceptional

23 Apr 2026

Vaughan

Well located hotel and nice roof top bar.

4/10

Poor

21 Apr 2026

John

Extremely helpful staff, good food, well located. Didn’t know that the week I was starting the hotel was replacing all the entrance doors to all the rooms. So I was staying in a building site during the day. No advance notice, just an apology slid a note slid under the door after the first day.

Self

6/10

Pleasant

19 Apr 2026

Robert

Great location. Perfectly ok stay. Unexceptional. Rooms are functional. Firm bed and pillows. In-room had Instant coffee as opposed to a coffee machine. Shower room is rather cramped. Shower itself is small and difficult to use if you’re over 6 foot. Buffet breakfast is fairly typical buffet. A lack of healthy options, and food quality fairly low. Melitta coffee machines deliver rocket fuel (a highlight). Reception staff excellent and helpful

We had ‘Lounge access’ which offers free snacks and drinks between 5:30-7:30pm. Minimal effort has gone into this facility. Wine is really quite awful. And the room fills quickly.

Partner

10/10

Exceptional

12 Apr 2026

Andrew

Great hotel & very clean & breakfast is very nice . Staff are always helpful 10/10

Partner

8/10

Excellent

09 Apr 2026

Neal

.

Family_with_children

10/10

Exceptional

05 Apr 2026

Winchester

Everything was really good and could not fault the hotel or the staff. Well done for making a great family stay.

10/10

Exceptional

04 Apr 2026

Julia

Have stayed here several times. Rooms always lovely and clean and good supply of tea/coffee facilities. Breakfast has a good selection of things to eat. Staff are always polite, welcoming and helpful. Would recommend without hesitation.

Self

6/10

Pleasant

02 Apr 2026

Martin

Breakfast was somewhat a bit of a disappointment we had to wait for a table when we were ushered to a table I left my glasses on the table and went to get coffee only to return to find someone else sitting at the table the told me that we had be given their table this wasn’t true because we watched the member of staff clean it
The food/ breakfast items were cold and in short supply…

Partner

8/10

Excellent

29 Mar 2026

Paul

I had a nice clean spacious room on the 5th floor which overlooked Hoe Park. The king size bed was very comfortable. The bathroom was clean and there was a nice size TV.
I kept hearing frequent thump sounds that I found VERY annoying but couldn’t work out where it was coming from. On one night there was a family in the adjoining room making a lot of noise. The doors are very clunky which again I found annoying, and the flimsy ‘Do not disturb’ door hangers kept falling off the door handle which was annoying and resulted in my room being missed for room service as I must have put it back on the wrong way.

Self

10/10

Exceptional

28 Mar 2026

Andrew

Overall the hotel is very good. A large open plan area greets you on entering with a bar area and reception. There are lifts and stairs to the various floors. The staff we met were all very pleasant and welcoming
Our room, 908, was on the 9th floor, an king executive room which gives access to the executive lounge, where there's free coffee and soft drinks, and free alcohol and nibbles at certain times.
We used the pool which has a sauna and steam room, all very clean and warm. There's a gym here as well.
Breakfast offers the usual cooked buffet, all very acceptable. The dining room is on the penthouse floor with windows all around displaying an amazing view over Plymouth.
Our room was good, the bed was comfy and a floor to ceiling window giving a fantastic view.
Look closely and you might see small details of age but being such a large hotel, maintenance must be tricky!!
One thing to be aware of is the car park, it's VERY tight and has protective kerbs to stop you hitting the wall, if you have a large car you'll have fun, you've been warned!!
We had a lovely stay, we'd come again.

Partner

10/10

Exceptional

28 Mar 2026

Mark

Great stay - breakfast amazing as usual and staff couldn’t be more friendly and helpful

Partner

10/10

Exceptional

24 Mar 2026

Pedro

Great location and soroubding areas for a good time in Plymouth

Partner

10/10

Exceptional

24 Mar 2026

Elizabeth

The room was very large with a table and chairs for 4, travelling with a friend it was great to have all the extra space.
Location was excellent right next to Plymouth Hoe.
We were on the 10 floor and there is a restaurant above so you could hear cutlery and other things being dropped on the floor, but this stopped once the restaurant closed. The shower pressure on our floor was very low.

Friends_and_family Family

10/10

Exceptional

20 Mar 2026

Jean

Didn’t use them, WiFi good though

8/10

Excellent

19 Mar 2026

Teresa

A very nice hotel, conveniently located and well priced

Friends_and_family Family

10/10

Exceptional

18 Mar 2026

Samantha

Lovely hotel, perfect location for a weekend away.

Partner

10/10

Exceptional

17 Mar 2026

Robert

Polite and engaging team on reception. Bar staff also friendly and helpful. Ancillary staff around building also friendly.

Partner

8/10

Excellent

16 Mar 2026

Jolie

Staff members incredibly friendly and helpful. Lovely and welcoming foyer. Few stains in the room but it was a large room and everything you need for a one night stay. Fridge with water and robes plus extra towels in the cupboards were nice to have.

Partner

10/10

Exceptional

16 Mar 2026

Jill

Lovely big rooms

10/10

Exceptional

16 Mar 2026

Susan

Yes

Friends_and_family Friends

6/10

Pleasant

09 Mar 2026

Louise

Having stayed at this hotel approximately a dozen times it’s been the last few visits that I have to ask every evening for clean towels and coffee refills! They then still don’t give the room any attention! Light bulbs missing from bedside lights! Very basic maintenance and housekeeping!

Friends_and_family Family

10/10

Exceptional

08 Mar 2026

Sue

Room great, reception staff excellent. I felt that perhaps the dining staff breakfast replenishment staff were under a little pressure today. Breakfast selection was brilliant.

Friends_and_family Friends

6/10

Pleasant

26 Feb 2026

Niranjan

For the price i expected better: Paid for the lounge access as part of the room, but they did not load it onto the card, had to ask, so if course wasn't introduced to where it was. No introduction on where to get breakfast. The room card would stop working every night so have to back to reception to reactivate. They did not read the note to have the sofa bed ready so there was no bedding on it.

Business

10/10

Exceptional

26 Feb 2026

Robert

Very clean, and fresh, and excellent staff

2/10

Poor

23 Feb 2026

GARY

Hot breakfast items were cold at 06;50. Waitress in the restaurant extremely rude

Self

10/10

Exceptional

22 Feb 2026

Julie

Wonderful stay in this lovely, comfortable hotel.

Partner

8/10

Excellent

22 Feb 2026

Jeremy

Comfortable room - very clean - shower ran cool several times. Swimming pool was quite cold

Friends_and_family Friends

10/10

Exceptional

22 Feb 2026

Kim

Clean room
Large room
Beautiful room
Breakfast was ok

8/10

Excellent

19 Feb 2026

Neil

Room was a little chilly , ground floor , but a comfortable stay breakfast very good

Partner

6/10

Pleasant

17 Feb 2026

Michael

Overall disappointing. Was given a nice room on ground floor. However, the room was freezing cold and barely warmed up an hour later. We were offered another room on same floor which was also cold. After much complaining a very helpful housekeeper reassured that YES, these ground floor rooms are the coldest but Receptionists are probably not aware. With her intervention and 2 hours later a warmer room was found. A free drink was offered. My conclusion is that IHG try to minimise heating costs of rooms pre-rental and try to 'play you off' by suggesting some guests like cold rooms so its a personal preference. I do prefer rooms to be cooler but certainly not like an igloo - p.s. it was also Valentines Night so not a night that I wanted to keep my coat on all evening. In the end, Receptionists resolved kindly and stresslessly (thank you) although there was a lot of unnecessary hassle that spoiled our arrival and evening

Partner

4/10

Poor

16 Feb 2026

Jandira

Room

10/10

Exceptional

15 Feb 2026

Sharon

Room spotless and very comfy. Fabulous view of the sea and the hoe and lighthouse.

Leisure Partner

8/10

Excellent

13 Feb 2026

NINA

It was “good” not great. The stay was for six nights so we both had packed a suitcase as this was the first leg of a month journey. When we began unpacking we realized there was no place to put our clothes Yes there was a wardrobe with six hangers but the ironing board was also in there. We were told none of the rooms had dressers. Amazing as this is a conference center. Staff were apologetic but there was no resolution to this situation.

Leisure Partner

10/10

Exceptional

05 Feb 2026

Tamsyn

Nice room, comfortable bed, good shower, nice toiletries, clean.
Breakfast with panoramic views is lovely.

Leisure Partner

2/10

Poor

03 Feb 2026

Christopher

Parking is horrific, they have an auto system, that fines you even when you have paid, they will then refund you, but if its a hire car, Avis will have paid it and added an admin charge. sorting it was a horror show, while the hotel did cancel their side, their incompetence cost me hours with avis, and the hotel had no intention of actually doing anything helpful. driving though the car park is... don't have a large car. GET A DECENT CAR PARK.
Room was cold, a sad electric heater was in the room so they knew it was. Bathroom a bit grotty, several lights broken (they did come and fix). Coffee at breakfast was shockingly disgusting (think they got it from a burnt building).
there are better options down the road.

Business

10/10

Exceptional

01 Feb 2026

Brian

The great day at the Crowne Plaza in Plymouth over the weekend, there were a few minor niggles but they were all quickly sorted out by the courteous and professional staff Vanessa, Jasmine, Harrison and Levi

Partner

10/10

Exceptional

30 Jan 2026

shaun alan

Well maintained room. Excellent breakfast. Well recommend!!

Leisure Partner

10/10

Exceptional

29 Jan 2026

Andrew

Great hotel and very clean and staff are very helpful 10/10

Business

10/10

Exceptional

28 Jan 2026

Akim

Staff

Leisure Self

10/10

Exceptional

28 Jan 2026

jade

Stayed for an event which made it a great location. Room was clean, iron and board in the room rather than having to ask for one which was great. Only 1 dressing gown when 2 of us were staying

10/10

Exceptional

20 Jan 2026

Mark

Great time

Friends_and_family Family

10/10

Exceptional

18 Jan 2026

Neil

Great hotel & excellent value. Huge room (bathroom not so much so & needed decorating but v small issue), great facilities incl health club & breakfast was excellent in penthouse restaurant

Partner

6/10

Pleasant

14 Jan 2026

Peter

The buffet was dryed up, I ordered aa mushroom omlet, so tough, been cooked within an inch of its life and raw mushrooms!!!
So next day ordered a plain, no difference

Partner

10/10

Exceptional

12 Jan 2026

Peter

Excellent throughout 👏

Business_and_leisure Partner

10/10

Exceptional

11 Jan 2026

Suzanne

Great hotel. Friendly staff. Clean, great food and service.Great location.

Friends_and_family Friends

8/10

Excellent

11 Jan 2026

John

Good stay

Self

10/10

Exceptional

11 Jan 2026

Chris

.

Partner

10/10

Exceptional

04 Jan 2026

Jane

Very good

Leisure Family

10/10

Exceptional

31 Dec 2025

Stacy

The hotel was beautiful & the staff were very friendly.
Our room was very spacious & well presented.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

David

Bed comfy, staff were excellent, penthouse bar was a nice place to have a drink.

10/10

Exceptional

30 Dec 2025

Paula

Great big room,clean tidy

Partner

10/10

Exceptional

29 Dec 2025

Robert

The room was excellent but the veiw was rubbish

Friends_and_family Family

10/10

Exceptional

22 Dec 2025

Izzy

Spacious, clean room with friendly staff

10/10

Exceptional

21 Dec 2025

Emma

Amazing view of the Barbican, modern, clean room. Great service, club lounge was a bonus and breakfast with a view was delightful. Will be back next year!

Friends_and_family Family

6/10

Pleasant

18 Dec 2025

Derek

The room was large but the bathroom was ludicrously small. Sat on the loo & pressed against the shower, which when used sprayed the floor for lack of glass door. No storage for personal clothes apart from your own suitcase. Some hangers is all that is provided for. Not expected from a 4☆ hotel. Was my hotels of choice but not any more.

Leisure Self

8/10

Excellent

17 Dec 2025

Linda

The staff were friendly and helpful. The room was ok, but there was no hairdryer and the TV stopped working. Fortunately I was only there for one night so that was not too problematic, but the bed was comfy.

Self

4/10

Poor

12 Dec 2025

Ryan

Overall very disappointing, the rooms very tired, and borderline dirty, non existent sound proofing, tiny bathroom for the premier room, lots of wasted space in the room. To get the hotel and Hotels.com to communicate has been one of the worst experiences I think I have ever experienced. For the prices charged, was expecting far better.

Friends_and_family Family

8/10

Excellent

11 Dec 2025

JOHN

good breakfast with fresh fruit .excellent restuarant

Partner

10/10

Exceptional

06 Dec 2025

Melanie

Very welcoming on reception, informative. Room very nice, use of premium lounge excellent. Breakfast excellent. Able to leave our bags at check out until later in the day.

Partner

10/10

Exceptional

06 Dec 2025

Martin

Comfortable room but slightly worn. Water ingress by the window. Flickering light. Damp on exterior wall.

Partner

10/10

Exceptional

06 Dec 2025

Sahir

Convenient

Partner

10/10

Exceptional

04 Dec 2025

James

Clean spacious room with good amenities. Reception staff were ver helpful. We had breakfast which provided a very good choice. Pool was clean.

Business_and_leisure Partner

8/10

Excellent

03 Dec 2025

Jon

Great location, great view from the restaurant, spacious, clean room and friendly staff. But the food in the restaurant, while good, wasn't up to the hype surrounding it, and the bar refused to make a Manhattan cocktail for my wife, surely one of the easiest and most standard cocktails anywhere. Why? \"Because we're a corporate-owned property and the corporation does not permit us to make anything that's not on our standard menu.\" Do you have the ingredients? \"Yes, but we can't mix them.\" Can you sell us the four ingredients and let us mix them ourselves? \"Yes, but then I'd have to charge you for four drinks.\" This is not customer service, people. If you have a bar, especially a \"destination bar\" as you call it, you need to make the drinks people order, especially if they're as totally mainstream as a Manhattan.
Also, the underground car park is the tightest and most claustrophobic I've ever come across. We were driving a small SUV and found the clearances at every corner incredibly tight.

Leisure Family

10/10

Exceptional

26 Nov 2025

Shelly

We had a great night away. Room was spacious. Comfortable beds. I did feel our room was a little cold. Had a lovely breakfast looking out at the Plymouth Sound.

Friends_and_family Friends

8/10

Excellent

23 Nov 2025

Odele

Great views from the room. Excellent location for exploring Plymouth.

Leisure Family

10/10

Exceptional

18 Nov 2025

Rachel

Everything was great. Really friendly staff, lovely clean room and breakfast was yummy!

Business_and_leisure Friends

8/10

Excellent

03 Nov 2025

Robin

The croissants were not fresh, more like store bought. Be nice to see cream scone on the menu.

Leisure Family

10/10

Exceptional

02 Nov 2025

Rosie

Lovely room, very clean and well maintained. Staff were helpful and the pool and restaurant were both great too.

Friends_and_family Family

10/10

Exceptional

29 Oct 2025

Annette

All was good, the check in experience, the room and the breakfast were all excellent.

Friends_and_family Friends

8/10

Excellent

28 Oct 2025

Graham

Had a couple of issues, the sink was blocked in the room and the ‘handy man’ didn’t work weekends consequently it remained blocked throughout our two night stay.
The battery in the tv remote was also on its last legs and didn’t want to work.
Both issues a little unfortunate especially having paid extra for a premium room but apart from that the hotel will remain my first choice when staying in Plymouth.

Friends_and_family Family

10/10

Exceptional

27 Oct 2025

Eve

Great hotel and location

Hotel was lovely. Very clean, staff friendly and helpful. Family room was spacious and comfortable. Location was perfect. Was able to park the car and walk everywhere.
Being able to use the pool was great but I would suggest they had a swimming lane. We went after 8am due to having children but we all wanted to swim lengths. By 8.10 the pool was full of families with children with no respect for swimmers which was disappointing. Overall a lovely night away and I would definitely stay there again.

Friends_and_family Family

8/10

Excellent

25 Oct 2025

Claire

Comfortable beds and nice large beds. Lounge was a good space but needs to be checked during day more often as one day out of 2 there were no snacks and dirty crockery left.

Friends_and_family Family