Name: Copthorne Hotel Plymouth
Address: Armada Way, Plymouth, England, Plymouth, PL1 1AR, GB

8/10

Excellent

04 Aug 2026

Mark

Very nice clean hotel,however the rooms are a bit dated and there is no air con in the bedrooms so I had a very hot night as the one window only opened around 100mm!

8/10

Excellent

04 Aug 2026

Elizabeth

Pleasant hotel for a night’s stay before a funeral

10/10

Exceptional

02 Aug 2026

Nicola

The reception staff were extremely helpful
And friendly

6/10

Pleasant

27 Jul 2026

richard

hotel parking situation and location could have been better communicated.

8/10

Excellent

27 Jul 2026

Kavita

Staff very helpful. Clean rooms. Smooth check in and out.
Had a standard room so no air con - only con - very hot in this heat.

8/10

Excellent

26 Jul 2026

Sharon

Didn’t get the reserved parking space I booked but I got a space so not an issue.
Room was fine, breakfast was fine. Staff were good.
Hotel looking a little bit tired.

10/10

Exceptional

26 Jul 2026

Karen

Has Twin Room absolutely spotless and a lovely room
Staff were great
Breakfast was amazing help yourself and so much to choose from
Hotel in town centre great location

10/10

Exceptional

26 Jul 2026

Debbie

Good place to use as close to railway station

10/10

Exceptional

26 Jul 2026

Amanda

From my first contact at booking, the reservation staff at the Hotel were extremely helpful & I would say they went above & beyond my expectations. I had accessibility requirements & again they went above & beyond to make sure I had an accessible room which made things a lot easier. I had a good nights sleep, breakfast was good, all staff were polite & happy to help & gave me the impression that they cared about the level of service they were providing. A Special mention to Gemma & The Housekeeping team as I had left a item by accident, I discovered when I returned home & called reception, Gemma found my item, & called me back to let me know. The item has now been collected & it will be back with me shortly. So I’m extremely grateful, I would recommend this hotel for all the above reasons, plus it is close to the Train Station & in the heart of the city making it a perfect base close to amenities.
A well deserved 5* Rating! Thank you.

10/10

Exceptional

25 Jul 2026

Sheila

All the staff we helpful and friendly.I had been worried about parking but they have an underground carpark,£9 for 24hours.The room was clean and a nice touch having fudge,biscuits as well as cold drinks in the fridge.We did have a club room which included free breakfast.Which was very nice.I would be happy to stay at the Copthorne again👍

10/10

Exceptional

23 Jul 2026

Vanessa

The staff were friendly and willing to keep luggage until our train was arriving so we were free to finish exploring. They did their best to accommodate us and having fresh water and drinks on arrival was appreciated.

2/10

Poor

19 Jul 2026

SHOGO

No air conditioner and The windows barely open, so the room gets extremely hot. I can’t sleep at night, so I wouldn’t recommend staying here in the summer.

Business

8/10

Excellent

18 Jul 2026

Paul

Couldnt fault it room alright no probem with staff every thing you needed

Self

6/10

Pleasant

13 Jul 2026

Vicki

Clean room. Bit dated. Windows wouldn’t open, no air con and the fan didn’t make any difference.

Friends_and_family Family

10/10

Exceptional

11 Jul 2026

Pauline

Good size room, great shower

Partner

10/10

Exceptional

04 Jul 2026

Mike

Excellent all-round... Helpful & friendly staff; very comfortable & well-appointed room; great bar & lovely sandwich in there; decent cider !
Will stay again when I next need to overnight in Plymouth.

Friends_and_family Friends

10/10

Exceptional

03 Jul 2026

Neil

Nice hotel in great location

Family

8/10

Excellent

02 Jul 2026

Michael

Very enjoyable stay and so close to the city centre, train station and shopping areas

Partner

8/10

Excellent

01 Jul 2026

Heather

I have enjoyed my two night stay at Copthorne Plymouth. The entrance is unusual and I didn’t appreciate all the steps to reach reception with my heavy bag.

Staff, on reception and at breakfast, were abrupt & overly casual & I would say, not so good on customer service (leaning across me from behind my head, as I was writing notes, to reach for a breakfast bowl, rather than go to the other side of the table, was something of a shocker),

My room was spacious, with a nice bathroom & products and a powerful shower. There was no fan though & it was hot, but at least I wasn’t there in the heatwave.

Location wise, it is handy for me but I am not sure I’ll return. There are other similarly priced hotels in the city with friendlier staff, and after a long journey for work to Plymouth, I do want to feel welcome and not a burden to be dealt with as brusquely as possible.

Self

6/10

Pleasant

01 Jul 2026

simon

All good great location and very clean

Friends_and_family Friends

8/10

Excellent

29 Jun 2026

Terence

The Staff were very welcoming and helpful.Very good parking facilities .Safe under hotel .

Partner

6/10

Pleasant

29 Jun 2026

Maggie

The room was unbearably hot and very difficult to sleep in. We had assumed that all the rooms would be air conditioned. There was a ceiling fan and a desk fan but these did nothing to counter the heat in the room and were noisy. It was only possible to open the windows a little due to being on the 4th floor.
When we reported the issue to reception we were offered another fan but were advised that there were no air conditioned rooms available.
Having struggled through 30+ degrees at home we had been looking forward to a more comfortable night.
The contrasting temperature made the bar area attractive.
The breakfast was good.

Partner

6/10

Pleasant

24 Jun 2026

Paul

Tired exterior and bedrooms, no aircon, so stifling in hot weather. Bar ok, food average, restaurant full of German bus party so can't speak for that, but looked OK. Underground car park useful, but use Google maps rather than car sat nav.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Miss Gabriela

Clean spacious room, staff very friendly, very conveniet location 7 min walk from train station about 18 min walk from Smeaton's tower.

Self

8/10

Excellent

22 Jun 2026

Paula

Nice hotel but be aware that access is via a number of steps

10/10

Exceptional

21 Jun 2026

Phil

Excellent value for money. Great central location close to the shops and the university. Very friendly and helpful staff and the room was large, comfy, clean and has everything we needed. Happily recommend!

Friends_and_family Family

8/10

Excellent

19 Jun 2026

Vicki

Clean, comfortable room, very friendly staff, especially at breakfast. Very good value breakfast.

Friends_and_family Friends

8/10

Excellent

18 Jun 2026

Matthew

Well located. Good car park. Comfortable. Room decor is a bit dated.

Family

2/10

Poor

18 Jun 2026

Andrew

We tried to change our stay at copthorne due to the event we were seeing being cancelled. Copthorne didn’t help at all in trying to support any change we asked for so won’t be using you again

Partner

10/10

Exceptional

15 Jun 2026

Gil

Great location with ample parking and a 15 walk to the harbour

8/10

Excellent

14 Jun 2026

Sindhu

We selected this property for proximity to the conference venue and for fitness centre. Little disappointed with fitness centre - no free weights less machines and really small. There were many people coming to workout and having to wait so not well equipped. Rest property was great with clean spacious rooms. Major plus was the parking available in Sainsbury next to hotel at reasonable price and beyond the checkout time. We loved our stay there so much we extended it a by a day so that sums it up!

Partner

10/10

Exceptional

13 Jun 2026

Jayne

Room Really was very clean and well presented

Friends_and_family Family

8/10

Excellent

12 Jun 2026

Robert

Excellent breakfast, comfortable room.

10/10

Exceptional

12 Jun 2026

Mubarak

It was amazing. The space was nice and clean and the staff were polite.

Self

10/10

Exceptional

11 Jun 2026

Brittyne

Great large room. Easy to walk to UNI if moving student in or visiting

Family

10/10

Exceptional

06 Jun 2026

John

Friendly efficient staff. Clean room. Hotel ideally quite close to train station and main shopping centre.

Partner

6/10

Pleasant

31 May 2026

Dawn

They need to upgrade their fire alarm system. A known fault of the alarm going off when someone showers at 0630 on a Sunday is not welcomed. But what is more disturbing is that the alarm was cancelled within in seconds, on the basis they \"knew\" is was the shower. There was no way that someone physically checked two floors above reception that the cause of the alarm was a shower. Guests did not know whether to excavate or not. This needs to be addressed immediately.

8/10

Excellent

31 May 2026

Steven

Generally pleasant stay. Location is good and central, right on the new mall and a short walk from the train station. Nice big room.

10/10

Exceptional

30 May 2026

Maddie

The room was clean, comfortable, and well maintained throughout my stay. The staff were friendly, welcoming, and always happy to help with any questions I had. The hotel facilities were good, and the overall atmosphere was relaxing and enjoyable. The location was also convenient, just a five minute walk from the train station making it easy to get around and explore the area.

Self

10/10

Exceptional

30 May 2026

Kevin

Located within easy walking distance of the City Centre and Railway Station, very welcoming hotel. Staff all very helpful and friendly. Room nice and comfortable. Great breakfast in the morning all freshly cooked and plenty of choice. Highly recommended.

Partner

8/10

Excellent

29 May 2026

Cristina

Happy we only had a short stay, basic. location is great for the city center, I would say is good value for money

Partner

6/10

Pleasant

28 May 2026

Kerri

It was advertised with a pool …. There isn’t a pool ??

Partner

6/10

Pleasant

27 May 2026

Jignesh

It was good stay. very good location.

8/10

Excellent

24 May 2026

David

Easy walking distance to Plymouth Train Station, and within walking distance of the waterfront area. Good towels/linens. Decent room size. One thing to keep in mind is that the rooms are NOT air conditioned and the windows barely open two inches. There is a ceiling fan and a small electric fan however. Wouldn’t want to be there during any kind of heat wave.

Partner

10/10

Exceptional

21 May 2026

Mark

Easy & efficient check-in, I was lucky to grab a car parking space at the front of the hotel.

Due to steps within the front foyer, I had to bring my bags around to a rear entrance & take a lift to the main floor, once I had checked in.

My room was spacious with a interesting \"alcove\" at the headboard, with easy access for switching on the rooms lights.

My only niggle was the lack of white bread at breakfast, I prefer to make my own food preferences, not have them made for me.

The place was within a easy 5- 10 minute walk to Plymouth Arena.

Self

10/10

Exceptional

20 May 2026

Andrew

.

Self

6/10

Pleasant

17 May 2026

Martin

Staff were helpful and very polite. Room was a bit cramped and not very well laid out.

Partner

10/10

Exceptional

16 May 2026

Alexandra

Central location with clean and well equipped rooms

10/10

Exceptional

14 May 2026

Steven

Lovely hotel with nice friendly staff. Car parking is tight at the front but can park underneath. Breakfast was nice with plenty of options. Would highly recommend and would definitely use this place again.

Self

10/10

Exceptional

06 May 2026

Claire

Great size room, easy check in, secure affordable parking

Partner

8/10

Excellent

04 May 2026

Faye

A very central hotel. Very clean & staff were friendly and helpful.
My one gripe is that when we were having late evening drinks in the bar, staff started tidying the room up around us & laying up for breakfast. It didn’t make us feel very relaxed or welcome to be there. That was a shame.

Friends_and_family Family

8/10

Excellent

04 May 2026

Nick

It was a lovely hotel. Staff on arrival were nice enough but they appeared distracted and not interested.

But overall it was a lovely stay.

Partner

10/10

Exceptional

03 May 2026

Francesca

From check in the staff were so friendly, helpful and very welcoming. The room was lovely and clean. The beds were so comfy and slept really well. Breakfast was amazing and again the staff were lovely. Great location for accessing parts of Plymouth on our trip. Highly recommend and would certainly stay here again.

Friends_and_family Family

6/10

Pleasant

02 May 2026

Sarah

Unfortunately the bathroom had hairs on the bath and a razor left on the tap which was a bit off putting. Ate in the restaurant which wasn’t great, steak tough and omlette tasted like it had been fried in old fat.

8/10

Excellent

02 May 2026

Penny

Tasty breakfast and good room service.
Comfortable bed and clean bathroom.

Partner

6/10

Pleasant

27 Apr 2026

Jonathan

Helpful staff, dated room and hotel overall. Pretty good location, but neighbouring noisy road.

Friends_and_family Family

10/10

Exceptional

25 Apr 2026

William John David

Value for money clean attentive staff, good breakfast and well placed only I would be careful with is pay for your parking when you get there if you miss the signs

Self

10/10

Exceptional

25 Apr 2026

Barry

We were concerned about parking in Plymouth as we had not visited the city for some years. The staff were very helpful in giving us guidance, that we could park in the underground car park, providing we arrived in sufficient time as car parking spaces cannot be booked. We were sent a map followed by an email giving us accurate directions to the car park.
At breakfast, the Manager was very welcoming on our first morning, & asked us if we had had a good night’s sleep. There was plenty of choice of breakfast food on both mornings.
We would stay at The Copthorne Hotel again, if we were to visit the city again.

Partner

6/10

Pleasant

25 Apr 2026

rachel

Convenient for the university and underground parking (additional cost)

Family

8/10

Excellent

23 Apr 2026

PHILIP

The hotel was very clean and the staff O met were very helpful. I had dinner one night, I thought the menu lacked interest and the breakfast was adequate. The location was just what I wanted I.e. close to railway ststion

Self

10/10

Exceptional

23 Apr 2026

Julian

Amazing short stay room well worth the price

Family

10/10

Exceptional

23 Apr 2026

Fiona

The property is situated in a very good place for shops, restaurants etc.
The staff are extremely helpful and friendly and professional.
The restaurant serves excellent food. We totally recommend them.

Partner

8/10

Excellent

19 Apr 2026

Mohammed

Great stay. Will definitely use again.

Partner

10/10

Exceptional

14 Apr 2026

Nigel

Clean room, staff were pleasant enough, parking was secure breakfast was okay; however, food was luke warm only.

Partner

8/10

Excellent

14 Apr 2026

Martin

Hotel and
Parking was spot on

Self

10/10

Exceptional

13 Apr 2026

Doreen

N / A

Partner

10/10

Exceptional

12 Apr 2026

Tayler

Good food for breakfast and staff were nice. Would recommend staying here

Partner

8/10

Excellent

12 Apr 2026

Lindsay

All good except allocation of room. Do not stay in room 400 or 401 as they are next to the boiler and the vibration and noise is so loud. Had to change rooms so unfortunately lost the 'club' benefits as they had no other twin rooms available on that floor.

Friends

10/10

Exceptional

11 Apr 2026

aaron

Parking was very

6/10

Pleasant

09 Apr 2026

Andrew

uninspiring

8/10

Excellent

09 Apr 2026

Susane

lovely stay

Friends

10/10

Exceptional

30 Mar 2026

Xiuqin

Clean room, convenient location, staffs are vey nice, room is a bit noisy at night, not sound proof. Overall is good.😀

Family_with_children

8/10

Excellent

29 Mar 2026

Janette

Parking is now out sourced and £12 a day parking under the hotel with easy access to reception, I have stayed here many times as location is excellent, our room this time was a lot smaller than previous
Plenty of choice for breakfast

Partner

8/10

Excellent

29 Mar 2026

Anita

Very pleasant would definitely use it again

Friends_and_family Friends

8/10

Excellent

27 Mar 2026

Rayce

very good, would book again!

10/10

Exceptional

24 Mar 2026

Dawn

The staff are very welcoming. The food was very nice and surprisingly not expensive. The bed was very comfortable. The internet was strong. All areas of the hotel seemed very clean. The only negative I can think of, is the carpet and the bathroom in the bedroom was a little dated but very clean.

Friends_and_family Friends

8/10

Excellent

23 Mar 2026

lorraine

We did however get woken up earlier than we would have liked (06.30) due to the noisy radiator in our room ,this must be the time the system wakes up . The first time it happened I ask at reception if they had a ‘bleeding key’ so I could take the air out of the radiator. Reception said they would report it house- keeping and asked if we were going out which we did for the day , so on return we thought it had been actioned however the same the following morning 06.30 wake-up call avoid room 421

Partner

10/10

Exceptional

21 Mar 2026

Andrew

Excellent stay. Clean, comfy rooms. Nice breakfast. Helpful staff. Cannot fault. Will definitely use again if back in the area.

Family_with_children

10/10

Exceptional

20 Mar 2026

Heather

Staff were friendly and efficient. Room was spacious and clean. Breakfast was excellent

8/10

Excellent

19 Mar 2026

Susan

Good hotel in good location. Staff are great

Partner

8/10

Excellent

19 Mar 2026

Melanie

Internet was very good, hotel was nice and clean. The only thing I found there was a humming noise , which eventually went around 1am, possibly the heating?

Business

10/10

Exceptional

18 Mar 2026

Jim

Very well situated to explore Plymouth by foot. The staff were helpful throughout our stay. I would be happy to stay here again.

Partner

8/10

Excellent

18 Mar 2026

Paul

Nice restaurant, room a little tired, hotel car park very limited with tight parking not suitable for modern cars

Self

10/10

Exceptional

17 Mar 2026

susan

Had a marvellous 2 night day for Beryl Cook exhibition. Room had the most comfortable beds I've ever slept in. Had beefburger in bar which was great. Will visit again

Partner

10/10

Exceptional

16 Mar 2026

David

Excellent hotel

Partner

8/10

Excellent

13 Mar 2026

Dwayne

Would happily stay again.

8/10

Excellent

10 Mar 2026

Kevin

Only issue bedroom bin not emptied. Other then that perfect

Partner

10/10

Exceptional

09 Mar 2026

Emma

We had a lovely stay here for my sister's birthday. The staff left a birthday card and drinks vouchers which was a lovely surprise. The room was great and our meal in the restaurant was excellent, real care was taken with our dietary requirements.

Family

8/10

Excellent

09 Mar 2026

Gary

Nice breakfast and very pleasant modern room. Was on a business trip and this was perfect.

10/10

Exceptional

07 Mar 2026

Lisa Ann

We have been staying at this hotel regularly over the years. It is clean and the staff are helpful and friendly. The rooms are in good condition and have everything in them that you need. The breakfast are good as are the meals in the evening. The hotel is within easy reach of the city centre and a short walk from the lighthouse.

Partner

10/10

Exceptional

04 Mar 2026

Carole Ann

Loved staying at the Copthorne Hotel. Looks dreadful from the outside but beautiful inside.
Staff were so friendly. Would highly recommend upgrading to a Club Room, well worth the extra.
Happy to return to this hotel.

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

Andrew

The room was spotless and staff were very friendly

Partner

8/10

Excellent

01 Mar 2026

Karen

Room clean, warm, plenty of towels etc. Would like more generous supplies of tea coffee and biscuits and a safe.

Partner

8/10

Excellent

01 Mar 2026

Jessica

Room was very clean and the young man on reception was very helpful

Self

8/10

Excellent

01 Mar 2026

Mark

Friendly staff, great breakfast. Good value for money despite the slightly dated room/bathroom decor.

Partner

10/10

Exceptional

28 Feb 2026

William

Clean and comfortable room. Friendly and helpful staff. Food at both meals was excellent.

10/10

Exceptional

23 Feb 2026

DAVID

Excellent hotel clean with friendly staff and good food

Friends_and_family Friends

6/10

Pleasant

21 Feb 2026

Susan

Hotel is well located. Rooms comfortable but a little dated especially in the bathroom- limescale and marks.
The toilet made the most weird grinding sound after flushing. I reported it so hopefully fixed.

I’ve stayed here before-great staff and good location just shop around on price. Hotels.com often cheaper than direct booking. Register your email for rewards at the hotel and get 2 free drinks

Partner

6/10

Pleasant

21 Feb 2026

Yvonne

Staff were courteous. Room was small, dated and a noisy due to water pipes and I guess heating. Noisy inconsiderate neighbours with slamming doors on their way in and out at all hours. We did however have a city view as booked.

Partner

6/10

Pleasant

21 Feb 2026

Anne

Room was very clean but in need of a decor refresh and there was a lingering smell of cigarette smoke.

Partner