Name: Leonardo Hotel Plymouth
Address: 50 Exeter Street, Plymouth, PL4 0AZ, GB

6/10

Pleasant

03 Aug 2026

Jameela Mohammed

While there was air-conditioning, it was on a timer and setting was warmer than I liked. Lumpy pillows and uncomfortable bed.

10/10

Exceptional

03 Aug 2026

Matthew

comfortable with good breakfast buffet

10/10

Exceptional

01 Aug 2026

Elaine

Perfectly clean room , amenities are very good , and so close to the city centre and the historic Barbican

10/10

Exceptional

26 Jul 2026

David

This was a very quick last minute stop over. The hotel provided everything we needed with efficient check-in, comfortable room and excellent nourishing breakfast. Every staff member was great, really friendly and helpful.

6/10

Pleasant

21 Jul 2026

Steve

Hotel was great, however, make sure you take earplugs, especially if you are placed in rooms that face the main road.

Not the best sleep, but other than that, all was fine.

Self

10/10

Exceptional

21 Jul 2026

Sharon

Staff were all amazing especially Bailey on reception and the girl at the Bar sorry can't think of her name ☺️

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Victoria

This was our second stay here as a family and my third visit overall, and once again we had a fantastic stay. It's become somewhere we genuinely enjoy returning to. The location is perfect, with the shops and restaurants just a short walk away, and lots of public transport, making it ideal for families.

Breakfast was excellent and very reasonably priced. There was a great selection including a full cooked breakfast, cereals, porridge, yoghurt, pastries, seeds, raisins and plenty more. The giant Nutella pump was definitely the highlight for our children!

One thing that really stood out throughout our stay was the staff. Everyone was so friendly, approachable and happy to help. The breakfast area was always kept clean, with staff constantly clearing and wiping tables. One evening I asked if I could have a bowl, spoon and some milk to take back to our room, and they didn't hesitate, they were more than happy to help, which was really appreciated. We also loved the 11am checkout, which made our last morning feel much more relaxed.

My only very minor comments, were that we moved one of the beds so it was against the wall and noticed it was a little dusty with some dirt underneath. There also appeared to be a burn mark on the bath. Neither issue affected our stay at all, but they're worth mentioning as they were the only things stopped the room from feeling absolutely perfect. Overall, another wonderful stay, we look forward to staying again :)

Friends_and_family Family

6/10

Pleasant

14 Jul 2026

Jenese

Great location. Clean room. I was on the 5th floor and could hear noise from people hanging out down the street so didnt sleep well on busy nights

Self

8/10

Excellent

12 Jul 2026

Omolola

This hotel delivered on functioning air conditioning system during this heatwave.

Family_with_children

8/10

Excellent

06 Jul 2026

Claire

Good stay car parking a little confusing, very noisy coukd hear seagulls all night - ? Needs better sound proofing

8/10

Excellent

05 Jul 2026

Sally

Loved the fact my partner and I had a double bed each in the same room. We need single beds but to find the room had 2 doubles giving us a fabulous sleep was a bonus.
We were visiting friends so cannot comment on other aspects of the hotel as out for most of the time.
Great position, walking to the Barbican was easy too.

Partner

4/10

Poor

02 Jul 2026

Lee

I like this hotel but everytime I have been I have tried to get room service as I am normally tired from travelling. Nobody ever answers the phone, it is really annoying and lets the hotel down. Don’t offer a service you cannot provide

8/10

Excellent

01 Jul 2026

Elaine

Lovely central hotel , didn’t have the breakfast , well worth a visit .
Friendly staff , comfortable bed

Self

10/10

Exceptional

30 Jun 2026

Steve

Always stay here when visiting family in Plymouth.
Great location, easy for the shops and restaurants, everything is within walking distance.
Nice rooms, bar area, hotel is well kept, would recommend.

Partner

10/10

Exceptional

28 Jun 2026

Debbie

Comfortable rooms with air conditioning. Staff were very helpful and welcoming. Good location.

Friends_and_family Family

10/10

Exceptional

22 Jun 2026

Joanna

Hotel very good for price, staffing sometimes lacking, although all the staff available were amazing.

Friends_and_family Family

8/10

Excellent

21 Jun 2026

Stephen

I arrived late in the night after travelling most of day. They realised I had work meetings the next day and upgraded me to an Executive Room. Great amenities, good staff and the service was very much appreciated.

Self

8/10

Excellent

21 Jun 2026

Elisabeth

Good location
Clean
Friendly staff

Partner

10/10

Exceptional

18 Jun 2026

Mandy

There was absolutely no shower gel in container rooms could also do with more usb ports as only one in the room. Breakfast was excellent & chirpy front of house/ waiter made us very welcome.

Partner

10/10

Exceptional

16 Jun 2026

John

This hotel has over 800 rooms, over 8 floors. My Room has twin double beds in it. An impressively large work space and TV stand, this seems purpose built. Also All of the double sockets has usb port integration as well as the standard UK three pin plug.

There are tea making facilities in the room, which is replenished everyday along with room service and cleaning.

Leonardo's offer a buffet style breakfast this includes contenental and cooked English Breakfast. This is Eat as much as you like, and the price resinable.

Leonardo Hotel is ideally located on the outskirts of the city centre, and is served by several regular bus services.
'
The hotel, has its own restaurant and bar, that serves an all-you-can-eat Breakfast., Which consists of both continental and full English breakfast

Self

10/10

Exceptional

01 Jun 2026

Jackie

Nice location, good service, clean rooms. The shower was very good and facilities.

Partner

10/10

Exceptional

01 Jun 2026

Pamela

We really enjoyed this hotel.

Family_with_children

10/10

Exceptional

31 May 2026

Nicola

I could not charge my phone as no usb ports & didnt bring plug as most hotels have updated ,also i found a floor with what looked like asylum seekers living there,off limits to anyone ,when i asked staff all went very quiet,these young men were all walking arond brand new clothes and were away from rest of hotel

Partner

10/10

Exceptional

27 May 2026

Aaron

Travelled for business

10/10

Exceptional

26 May 2026

Chetan

Location: Excellent and walkable to most attractions
Parking: Closeby, bit hard to find but a phone call to hotel made it easier to locate it.
Rooms: clean and good ambience, justice to money paid
Breakfast: Staff very efficient, lots of options, value for money for Breakfast
Front desk: Good and coordial staff, helpful.

Only improvement i would suggest is when booking breakfast, customer need to come down to pay at desk to avail discounted rate. If that can be either added to room charge to pay at checkout or a way to pay online, it will be helpful.

Otherwise, our stay was excellent and whenever we will visit Plymouth in future, we will stay at this hotel. This site was much hetter than other Leonardo hitels we stayed in the UK so far.

Friends_and_family Family

6/10

Pleasant

25 May 2026

Nicky

I could not believe i couldnt charge my phone in a socket !;they need updating ,i always stay at this hotel sometimes 5/7 times a yr also i found myself on a conference floor which had (what looked like migrants or ppl living there at least ) they were not having a conference meeting,when i asked about this all staff went very quiet on the matter (id like to stay again but have to think about it)

Partner

10/10

Exceptional

24 May 2026

Ajay

Stayed here many times previously.
Excellent stay again no issues.

Little disappointed with the check in guy who stated I had been given a complimentary upgrade to an executive room.

This was not the case and it was a standard room.
Why lie? I’m not a novice traveller.

Quite frankly I could not be bothered to complain .

Smoking area outside the bar was in a terrible state!

It was dirty disgusting with lots of rubbish inc broken bottles and glasses. Ashtrays were brimful and hadn’t been emptied for ages.

Chris and all his colleagues at breakfast were fantastic. Totally professional helpful and in good vibes.

Self

10/10

Exceptional

22 May 2026

Pauline

It was easy to park the hotel is in a great place and staff are loverly i have bin in this hotel 4 time now and a love the it ...thanks to all the staff.. xx

Partner

10/10

Exceptional

22 May 2026

Nicola

Lovely ,i always stay here

Partner

10/10

Exceptional

21 May 2026

Deanna

Bit difficult to establish where the parking is as not part of the hotel, otherwise enjoyed the short stay, mainly to see the Beryl Cook Exhibition nearby.

Breakfasts are really good, the bar meals are the same as the restaurant but we were unable to use it as it was always fully booked. We chose to use the bar & staff, particularly Josh, were pleasant, helpful & attentive.

Plymouth as a whole is looking very sad & needs a lot of attention!

Partner

10/10

Exceptional

17 May 2026

Kay

The staff were very accommodating and friendly, the room was immaculate, really enjoyed our stay and the breakfast was amazing ! Lots to choose from, will definitely stay again!

Friends_and_family Family

10/10

Exceptional

17 May 2026

David

All was very good, nice clean comfortable room nice breakfast but the car parking arrangements were farcical. I tried to pay on arrival in the car park but the one machine would not make a charge against of the 4 cards I presented... I tried to pay in reception on checkout but could not I tried to pay with the accommodation bill at reception but was told I couldn't.. So back to the car park and tried the machines again.. Failed this needs sorting out.

Partner

10/10

Exceptional

14 May 2026

Julia

staff excellent very professional carng impressed i must say i was stayed with my Autistic grandson a little confusing i booked family roon due to his needs but had a double room not ideal but manageable breakfast good bar area excellent i would recommend the hotel i am booking again for September thank you fir my stay julia clarke

Friends_and_family Family

8/10

Excellent

11 May 2026

Victoria

The bed was firm & comfortable, and the shower was good and hot. There was a good selection at breakfast - nice breads, well-cooked hot food, and a reasonable range of healthy options. Everything was very clean, and the staff were friendly and helpful. The only downsides were noise related: the bedroom windows could have done with another layer of glazing as there was quite a lot of activity going on outside at times overnight - luckily I had earplugs - and the music was really far too loud at breakfast.

Family

10/10

Exceptional

10 May 2026

Alan

Clean and comfortable hotel, well located near Barbican area and around 15 mins walk from the railway station.

Partner

10/10

Exceptional

09 May 2026

Yali

All good， convenient position

Partner

10/10

Exceptional

09 May 2026

Pauline

The hotel is great the staff are good. And it's in the right place...x

Partner

6/10

Pleasant

08 May 2026

Barbara

The rooms haven't really been updated since the hotel first opened. The windows barely work as double glazed anymore, letting in the cold and noise. I wouldn't like to stay here in winter. I'm sorry, but just putting a heavy curtain in front is not enough. I love the place for it's location and many memories but I'm having serious doubts about staying here again. The staff are lovely but under a lot of pressure. I didn't eat here but the bar was so empty I wouldn't bother. Lots of promotion about the Leonardo loyalty scheme claiming that you get cheaper rates by joining, every time I tried this Hotels.com came in cheaper, so compare before you book (if you really have to)

Partner

10/10

Exceptional

07 May 2026

Thomas

Was good

Self

8/10

Excellent

07 May 2026

Nina

Hotel is just on the outskirts of the town centre, making it easy to get to, and easy walking distance from most areas. Directly across from Drakes Circus shopping centre.

Parking in the nearby car park is useful and cheap for 24 hours. The lift in the car park seems to be permanently out of order, so we walked up/down the entrance ramp with our suitcases, which was much easier than climbing the stairs - one to consider if you have mobility issues.
Reception staff were all friendly, and we were upgraded to an Exec suite which was a nice surprise. I checked in online the day before, which seemed to speed things up a bit, but it wasn't very busy when we arrived, so this may be different at peak check in time.

The room was spacious and the bed was very comfortable. There was some noise from the streets at the back of the hotel, but you only heard it if you had the window open. The bathroom is a bit dated, but is functional and clean.

We've stayed here several times, and would definitely stay again. It's usually one of the cheaper options, and works well for us.

Partner

8/10

Excellent

07 May 2026

Daniela

Great central location, parking available (for extra cost) walking distance to shopping area and harbor. Friendly and helpful staff. 5G and WiFi coverage in the rooms not so great however.

Self

10/10

Exceptional

05 May 2026

Gemma

Great location, there is a car park underneath and you get discount if you pay at reception. Bed was very comfy and quiet. There was a bit of road noise as we had to sleep with the room open as the room was quite hot. Check in and out was easy and quick.

Partner

10/10

Exceptional

02 May 2026

Heather

A wonderful welcome at reception and an upgrade to an executive room was especially pleasing. The location and external appearance are perhaps the hotel’s less positive features, but the quality of my room & brilliant customer service more than made up for slight reserves about the location.

Self

6/10

Pleasant

02 May 2026

Charles

Lovely staff, good hotel but hampered by management it seems. They could make a lot more money if they stocked the bar. The poorest selection of any bar I have ever seen. I complained about this last time I stayed and was assured things would change but sadly they have not.

Partner

10/10

Exceptional

01 May 2026

Pauline

Its a lovely hotel and in the right place ☺️

Partner

10/10

Exceptional

01 May 2026

Erica

Breakfast was great and hotel in a good location with buses etc nearby.

Partner

10/10

Exceptional

27 Apr 2026

Nicola

Friendly and efficient staff

Family

10/10

Exceptional

24 Apr 2026

ben

The breakfast was great & the room had everything you need

Self

10/10

Exceptional

23 Apr 2026

Lauren

Stay was great but could of done with more bar staff on first night of stay 3 coaches of people turned up and only 2 bar staff working

Business

10/10

Exceptional

18 Apr 2026

Darren

This hotel is in a good location which is across the road from the major shopping centre. You have many dining choices

Partner

8/10

Excellent

18 Apr 2026

Lee

Bed was comfortable location was perfect for my needs breakfast had lots of options

Friends_and_family Friends

10/10

Exceptional

17 Apr 2026

COLIN

hotel staff very friendly and welcoming

executive room was very good

would have preferred solid shower glass rather that curtain which only just reached the bath

Partner

10/10

Exceptional

13 Apr 2026

Lee

Comfortable bed friendly staff and nice selection of items at breakfast

Friends_and_family Friends

8/10

Excellent

13 Apr 2026

Heather

Loved the staff very welcoming and room was clean and all you needed . Very central and our booked venue was 15 mins walk away would stay again

10/10

Exceptional

08 Apr 2026

James

All good and the food and drinks from James

Self

10/10

Exceptional

06 Apr 2026

jean

No pool

10/10

Exceptional

01 Apr 2026

Robin

Yes Food was good, Breakfast was excellent.

8/10

Excellent

29 Mar 2026

Sharon

Great basic hotel for an overnight stay whilst visiting the Barbican. Tempermental air conditioning. Would have been nice to have a couple bottles of water in the room. Staff we encountered were friendly and professional. Very easy check in and check out. Would stay again.

Friends

10/10

Exceptional

29 Mar 2026

Lisa

Clean room with everything you need, friendly staff, good breakfast choice

Family

8/10

Excellent

29 Mar 2026

Tammy

Okay, car park is horrific though

Self

4/10

Poor

25 Mar 2026

Shelley

Parking facilities terrible and unsafe - no working lift, filthy, clearly not managed. A number of accessibility issues for guests with disabilities. Will not return.

Self

10/10

Exceptional

21 Mar 2026

Angela

A little too cool at times

Partner

10/10

Exceptional

21 Mar 2026

Malcolm

Facilities great room clean airy bathroom immaculate. Plenty of room bar and breakfast bar clean. .....staff were friendly apart from guy on check in check out. Non verbal non informative but guy on breakfast and bar duty was fantastic and empathetic. Great location for amenities and further travel

Friends_and_family Friends

8/10

Excellent

18 Mar 2026

Jacqueline

Low floor rooms have unbearable traffic noise during the night. Moved to higher floor which was ok. Staff all very nice and helpful. Nice bar area

Partner

10/10

Exceptional

14 Mar 2026

Michael

Great room and staff

10/10

Exceptional

13 Mar 2026

Ronald

Room was very big, lovely and clean, Ac worked well, didn't try the bar and restaurants but looked very nice. If i could get a room at a Leonardo Hotel for the price paid i would in them all the time!!

Self

8/10

Excellent

11 Mar 2026

Amanda

Great location

Self

10/10

Exceptional

08 Mar 2026

Jonathan

The hotel was as leonardo hotels always are; clean, comfortable and well located. The highlight in this hotel were the amazing staff, particularly at breakfast. All of them worked tirelessly to make the area clean and well stocked, Kieran worked with a smile, Billie was energetic, extremely welcoming and was so friendly whilst Chris was our son’s star magician! He was not only working hard, as the others were, but made out son feel super special - showing him magic tricks and checking on him. We had already said that we would gladly stay here again but now, we want to come sooner purely to see the wonderful people that work there! Thank you all for an amazing stay.

Friends_and_family Family

8/10

Excellent

08 Mar 2026

Nicola

Large clean room & comfortable bed. Perfect position to get into centre. Friendly, helpful staff
Unfortunately disturbed sleep due to loud motorbike driven past a number of time & some party revellers returning to rooms, not hotels fault but mainly due to position of room.

Self

4/10

Poor

04 Mar 2026

Alan

Rooms and bathrooms very dated
Grass growing outside window
Car parking experience very scary, homeless people, smell of weed and dead pigeons everywhere.

Friends_and_family Friends

6/10

Pleasant

03 Mar 2026

Nigel

After a nice trip to the theatre and on return to the hotel to have a night cap only to find that the bar was closed and although bar staff were still in attendance the reception staff advised us that they wouldnt allow us to take a bottle of wine to our room and book it to our room.

Friends_and_family Friends

10/10

Exceptional

02 Mar 2026

Tanya

The air conditioning was good, the room was very comfortable. The hotel is in a great condition for a mini break. The staff were exceptionally cheerful, friendly and helpful. I would definitely stay there again

Self

10/10

Exceptional

02 Mar 2026

Millie

Room was very clean . Staff were welcoming and polite at reception. Slept really well with no issues . Will be returning on my next visit down to Plymouth .

Friends_and_family Friends

10/10

Exceptional

01 Mar 2026

Javon

The room was spotless and was welcoming

10/10

Exceptional

28 Feb 2026

Sophie

Everything was perfect. Staff, service, room, comfort, little additions like drink vouchers, free coffee etc. Parking nearby at great rate. Good breakfast. All lovely.

Partner

10/10

Exceptional

25 Feb 2026

Simon

Lovely spot and Lovely room

Family_with_children

6/10

Pleasant

24 Feb 2026

John

We were allocated a room right outside the lifts which meant there was a lot of noise late in the evening and early morning! We asked to be moved but did not get a response

Partner

10/10

Exceptional

23 Feb 2026

Javon

The room was really beautiful

8/10

Excellent

22 Feb 2026

David

Very good. However no hot water. That was the only fault. Everything else was perfect.

Self

8/10

Excellent

21 Feb 2026

Carla

Location and staff

Partner

6/10

Pleasant

15 Feb 2026

Michelle

Staff were excellent. Hotel itself is a bit dated but in a great location for a city break. Had a standard double room which had an adjoining door which meant we could clearly hear our neighbours conversations mid afternoon and in the early hours when they came back (hope the chap who couldn’t stand up got back to his room OK!) Sound proofing in the hotel seems generally poor. Room was clean and functional (barring the loose loo seat. Excellent shower and complimentary shower gel! We opted for the breakfast which was good and plenty of options. Parking options are either the unsecured one next door (£10/24hrs) or the secure barcode carpark (£15/24hrs). We opted for the latter. Overall, good value but hotel standard reflected in the price.

Partner

8/10

Excellent

13 Feb 2026

Dean

Staff welcoming. Room was dated but ok. Could hear road noise. Breakfast was ok - but hot breakfast should be ready at 6:30 the same as continental

Business

10/10

Exceptional

13 Feb 2026

Simon

Lovely room

Business

8/10

Excellent

12 Feb 2026

Robert

Okay. Standard layout for a City Center Hotel
parking was very difficult ..... and extra money was charged

Business

8/10

Excellent

10 Feb 2026

Daniella

Staff great good location to town clean would stay again

Business

10/10

Exceptional

09 Feb 2026

ELIZABETH MARION

Hotel was more than we expected staff very friendly and helpful could not have asked for more

Friends_and_family Family

8/10

Excellent

08 Feb 2026

Judith

Room was clean and comfortable. Reception were very welcoming and friendly. The unfortunate thing was the journey from the car park to the hotel. Lifts not working and stairs in a terrible state. Very awkward with luggage.

Friends_and_family Family

10/10

Exceptional

05 Feb 2026

Matthew

Perfect stay. Clean and tidy

Business

10/10

Exceptional

02 Feb 2026

Steve

Spotless room, very quite.

10/10

Exceptional

02 Feb 2026

Steve

Very nice, quiet room. Will stay there again.

Leisure Family

10/10

Exceptional

02 Feb 2026

Peter

Room was great and the staff very helpful.

Friends_and_family Family

10/10

Exceptional

01 Feb 2026

Charlotte

I think we were kindly upgraded. We had a great view of the church, our room was ready when we arrived at 12pm which was AMAZING. Just a really pleasant stay. My second time staying here and was not disappointed.

Partner

2/10

Poor

30 Jan 2026

David

Breakfast hot food didn't come out until 7am for 3 days running when it's supposed to be from 06:30, no apologies or explanations. Charged £39 for the 2 pieces of toast every day and a coffee

Business

8/10

Excellent

26 Jan 2026

Faz

Lovely staff, nice lounge area, clean bedrooms. Bathrooms dated

Partner

8/10

Excellent

25 Jan 2026

David

Rooms a bit dated like most Leornardos, especially the bathrooms.
Friendly staff comfy beds. Just need updated decor and bathrooms.

10/10

Exceptional

25 Jan 2026

Paul

Yes

Business

2/10

Poor

23 Jan 2026

daniel

We had a family circumstance prior to checking in. Didnt ask for a refund but if we could change the date to something else, would have happily paid a fee to do so. Nope, they took the money and let the room sit empty. Disappointed in this hotel chain

8/10

Excellent

22 Jan 2026

Antonio

It was ok

Business Self

4/10

Poor

21 Jan 2026

David

WiFi unusable. No good for business calls etc.

Business

8/10

Excellent

19 Jan 2026

Julian

Hotel clean,staff friendly, bar staff frequently leaving bar unattended with other guests asking me where to order! Once again wasnt given two free drinks voucher as Gold member,had to ask before given them! Times are tight for everyone Leonardo,stop trying to get away with the entitled free drinks!

Leisure Partner