Name: Country Inn Suites By Radisson Port Clinton Oh
Address: 3760 East State Road, Port Clinton, 43452, US

4/10

Poor

18 Jul 2026

John

We stayed here in three rooms for the night and overall the rooms and the location were very nice, especially for the price. Unfortunately, when we went to check in about 5:00 p.m. they were just facing a lot of challenges. One of our rooms we showed up to hadn't been cleaned at all, one room was perfect and the final room we couldn't get into key wasn't programmed right or something. We decided to go to dinner and come back and hoped everything was fixed except one of the rooms we went back to enter in someone else was then staying in it... I'm sure a comedy of errors but fairly uncomfortable experience there. The hotel was also entirely out of bar soap. The worker lady on night shift was super nice and accommodating but by then it was already a pretty awkward experience.

Friends

4/10

Poor

18 Jul 2026

Gerald

This property has significant deferred maintenance issue. The cost of a stay was high relative to the condition of the property.

6/10

Pleasant

13 Jul 2026

Robert

The room was clean and safe. I had issues with the staff being new and not well trained. No remote for the TV. Breakfast was just mediocre. But again safe and clean and bug free room.

6/10

Pleasant

12 Jul 2026

William

There was a couple of problems noted.
1. Hand sanitizer stations were full but inoperative possibility a battery issue.
2. Our room had no hand soap. The office didn’t have any either.
3. The parking lot has major holes that need filled.
4. Bathroom sink was plugged.

Family

10/10

Exceptional

12 Jul 2026

Kerry

Clean rooms and in an ideal location for Catawba Island

Family

8/10

Excellent

12 Jul 2026

Daisy

It was a pleasant stay. Bed was comfortable

Partner

10/10

Exceptional

12 Jul 2026

Richard

Spacious king room. CLEAN. Comfortable bed Couch provided a comfortable place to read and relax.
Quiet at night. Easy to get to.

Partner

2/10

Poor

12 Jul 2026

Whitney

If I could give this hotel zero stars, I would. My husband and I booked this stay for our anniversary, and unfortunately it turned into one of the worst hotel experiences we've ever had. We were so disappointed that we left early. From the moment we arrived, the problems started. It was over 90 degrees outside, yet the only ice machine in the building was completely out of ice. Our room had clearly not been cleaned before we checked in. We notified the front desk on our first day, but no one ever came to clean it during our stay. The carpet was stained, sticky, and covered with crumbs and pieces of paper. The refrigerator had been left turned off and was full of crumbs. There weren't even any drawers to unpack our belongings, although we wouldn't have felt comfortable taking anything out of our suitcases because of the room's condition. The bathroom was even worse. The shower contained pubic hair, empty toiletry bottles, and shaving cream residue. When we asked for the shower to be cleaned, we were told there was no one available to clean it and our request was refused. To make matters worse, the Wi-Fi, internet, and cable service didn't work. When I asked for an extra blanket, I was handed what appeared to be a curtain instead. Since returning home, I've contacted corporate and left multiple messages for the manager, Shelby, but I've never received a return call. I also haven't been able to reach anyone at the front desk. I cannot recommend staying here based on our experien

Partner

8/10

Excellent

09 Jul 2026

Viktoriia

The room was clean and spacious, and the breakfast was good. We didn’t have any soap in our room, and the staff recommended that we use the body wash instead. That was the only issue we had. Overall, it was a good stay.

Family_with_children

6/10

Pleasant

09 Jul 2026

Lindsey

The room was clean. However the carpet in hallway was falling apart- chunks of it missing -especially by the elevator on floor 2.
The pool was freezing and my kid never complains about pool water.

There was an awful weed smell constantly -

Then the tipper of making me not happy was the front desk came knocking on my door at 730am ( we didn’t get to bed till almost 3am and wanted to sleep in before our 10 hour drive home) what they asked could have 10000% waited till I checked out. I couldn’t get back to sleep after that and let me tell you- my drive home was not pleasant

I’ll never again stay there.

Family_with_children

4/10

Poor

07 Jul 2026

Ricardo

Me me reasignaron de habitación 3 veces y aún donde me quedé estaba sucio parece que limpian las habitaciones muy superficial , deberían de poner más empeño en eso

2/10

Poor

06 Jul 2026

Brittney

The parking lot has giant pot holes near the entrance which was our first red flag. We arrived a little after 4pm and was informed that despite check in starting at 3pm our room was not ready and it would be another hour and a half. The woman at the desk gave us a master key card so we could use the pool and asked us to only use it on the pool room and not other things which seemed like a security violation. When we went go the pool room, it wasn't even locked up so the master key card was pointless and risky. The pool itself, the liner was coming off the sides, the water was cloudy and there was a pile of dirt and trash at the bottom near the drain, no towels were available. Once our room was finally ready it wasn't clean. There was black stuff on the rim of the bathtub that climbed up the tile a bit, the shower curtain was bunched up in the corner and when we moved it there was more of that black stuff and an empty and used shampoo bottle. Only one of the Queen beds was made fully, the other bed had the sheet half on/half off .

Family_with_children

2/10

Poor

06 Jul 2026

Nirav

We stayed for three nights, and the experience was extremely disappointing from the moment we checked in. The room we were given had a dirty toilet, a dirty sink, and clearly had not been vacuumed. When we requested a room change, the employee repeatedly told us they were ‘overbooked’ and refused to even come look at the room to verify the issues. No help was offered, and we were told the cleaning crew was unavailable until the next day.

We ended up asking for room fresheners and cleaning supplies just so we could make the space hygienic enough to stay in for next day. This is unacceptable for any hotel. The service was poor, the room was dirty, and the staff showed no willingness to resolve the problem.

We were traveling with three families, and every single one of us was treated the same way. Their rooms were dirty as well. I wish I could give negative 5 stars here but I have to select at least one star to do the review. We will never stay at this hotel again.

Family_with_children

2/10

Poor

05 Jul 2026

Mihir

I had a very disappointing experience at this hotel. Staff was very rude & cleanliness was very poor. Do not recommend to stay here with family.

Family_with_children

2/10

Poor

05 Jul 2026

Chealsie

The room was dirty. Trash, food, and unknowns under furniture. Night stands were dirty also. The sheets and mattress covers were stained. The tub had long black hairs in it as well. Making us question if it was even cleaned at all. The property had a very musty smell to it the second you walked in. The pool area had an even worse smell. The pool area was poorly maintained. My kids wanted to swim so they grabbed the pool skimmer and tried cleaning the water out themselves. There were dead bugs ( large ones) in the pool as well.

Family_with_children

2/10

Poor

05 Jul 2026

Crystal

Let me start by saying we’ve stayed in Country Suites hotels in other locations before so I didn’t think it would be bad. I saw a bunch 10/10 scores and figured the lower score ones were just ‘those’ people that love to complain. Nope! I was wrong! The lower scores were 100% correct. The hotel is in desperate need of renovations. It has totally been let to go to s***. The 1st room they tried to give us was still dirty with pee on the floor, stained carpet, toothpaste splattered all over the sink, etc. The door was propped open too. They tried to say oh it’s done, they just leave it propped open. Lies and leaving a door propped open is unsafe. The 2nd room was a not much better, no way worth $529 for 2 days. There was a bath tub in there!!! The shower had what looked like black mold. The shower curtain was horribly discolored. No clock! No tv info, no movie channels, both bed coverings had stains, one with what looked like dried blood spots and the other dirty. Absolutely no counter space at the sink. The pool & 5x5 weight room! Yikes! I’m pretty sure we would had gotten an infection of some kind. Breakfast was scary and you could see in the kitchen which was awful. Only 1 ice machine and it wasn’t working right. The staff was nice enough but there is a serious hygiene issue. There was just no care about anything at all. I’m shocked at the conditions for the price. Being 4 hrs from home, on a Friday, on 4th of July wknd at 4pm, we were stuck. It really ruined our getaway.

Partner

2/10

Poor

04 Jul 2026

Stephanie

Checked in, and room had multiple dead bugs on and under the covers. Asked for a different room. Second room was better, but smelled of mildew. We did not swim in the pool, but it did look fairly green. I personally would not stay at this hotel again.

6/10

Pleasant

02 Jul 2026

Dominic

My room was not cleaned while I was there for 3 days. When I showed up there was long black hair plastered on the shower wall. I cleaned it up myself.
The front desk people were very friendly. They offer free bottles of water and Otis spunkmeyer cookies whenever you come in. They were able to point me in the direction of good food and fun.
The breakfast was a typical hotel breakfast with scrambled eggs from the bag and precooked bacon or sausage that they microwave to warm up. The waffles were decent.
There are so many places to stay at in Port Clinton. I don't know that I would voluntarily stay there again

Self

10/10

Exceptional

02 Jul 2026

William

I liked wherever location was staff was helpful it was clean I would stay again

Family

8/10

Excellent

30 Jun 2026

Stacie

Ice machine was broke.. terrible breakfast

Family_with_children

10/10

Exceptional

30 Jun 2026

KUSHAGRA

Nice and clean place for family for stay.

Friends_and_family Family

2/10

Poor

28 Jun 2026

Dawn

Do not stay here! Staff complains about owner’s negligence and overcharging. The grounds are unsafe as the elevator is not up to code, carpet is laid and not secured down, rooms are dirty, sheets are stained, property is disgusting!

4/10

Poor

27 Jun 2026

Kaela

Gross. The only positive was the bedding was clean and smelled like bleach.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Samuel

Room itself was clean. I saw dead mayflies in a few places in the main lobby, but that's pretty much unavoidable.

Main issue is that wifi was spotty and really couldn't do much with it beyond casual web browsing.

Self

6/10

Pleasant

26 Jun 2026

benjamin

At first arrival staff charged the wrong account. Could only get 1 key for one of the two rooms we booked. Was told error would have to be fixed by first shitt. First shift came in and charged the account again. Was told that the manager would have to call me when she got in. Called in to the hotel around 1139 and was informed that the manager would call me back in about ten minutes as she was in a meeting. 2 hours later I called the hotel to speak to her and at this point my card had been charged a 4th time. She kept insisting it was not taking it out of my account. After being informed that I was contacting coporate she hung up on me. I called back later and was told once again she was busy and would call me back in 20 minutes. 2 hours later I called the hotel and was put on hold so they could get her. Someone picked up eventually then hung up without saying a word. Still trying to get this nightmare resolved. The one soda machine they have was empty. The heated pool was cold according to my kids, and the award winning breakfast was ok when they were not running out of stuff. But hey at least the beds were comfy and most of the rest of the staff were great.

Friends_and_family Family

6/10

Pleasant

26 Jun 2026

Santos

The property is in a good location. It is a nice hotel however the maintenance on it is lacking many areas don’t look like they are well maintained including the pool. At times looked dirty we did not feel comfortable enough to use it.

Family_with_children

2/10

Poor

24 Jun 2026

Tiffany

We stayed for VB tournament. Lobby is very small and smells of strong cigg smoke due to the employees smoking right outside the door. There are bird nests of these birds that dive at you as soon as you walk out the door. The pool has molded peeling ceilings and the water had a film on it with dead bugs floating everywhere, yet it was indoor? The back \"patio\" if you it that, was one table that hadn't been cleaned and was rusted. One of the VB moms found a chicken bone in her room. They took hours to switch her room because manager had \"personal issues' and nobody else could help it seems. Second night I was across the hall from a room that had the Sheriff banging on the door to remove customers since they threatened the front staff. There is one ice machine and no ice. We had a girl with an injury and her mom could hardly get any ice for her. There is one vending machine, but nothing to drink if you need something. Tons of ripped up carpet upstairs and no baseboards, as they are doing \"work\" I guess. Worst place I have ever stayed and nobody offered a credit of any sort.

Family_with_children

6/10

Pleasant

23 Jun 2026

Larry

Breakfast was good

Family_with_children

4/10

Poor

22 Jun 2026

Christina

The staff were a delight; the location, however, was in disrepair. The pool area was not maintained well; the ceiling and walls were crumbling. I think they might have been in the middle of renovating the carpet in the hallways? The carpeting was cut but there was no molding to keep the seams flat, so we tripped over the carpet multiple times and not once did any member of staff mention anything about renovation efforts. Breakfast was okay. We have stayed here in the past and had NONE of these issues. Next time to the area we will find a different hotel to stay at.

Family_with_children

8/10

Excellent

22 Jun 2026

Heather

The bed was comfortable, the staff was helpful. The pool room was clean but the screens in the open windows were in need of some repair. 1 day breakfast was very good 2nd day breakfast was just ok. The hotel was quiet and not far from either of the ferry’s to the island. This is farther from jet express.

Partner

2/10

Poor

21 Jun 2026

tahweenah

Bathroom was terrible.Rust on anything metal, tub had hair in it,no tissues, body wash,or shampoo. Ask for those items and were told that they didn't have any. Wanted 1 towel and they said to ask housekeeping. The walls were rotted around the tub area. The coffee maker didn't work. The swim area was a mess. Tiles were falling off the walls, tiles on floor were loose, pile of broken tiles in brushed into corner with a broom in front of it, screens were ripped.
To top it off, the key card didn't work. Housekeeper open door and said battery needed replaced. Didn't replace it. Next day we couldn't get in again. Front desk called maintenance in to fix it. Were told it would be 5 minutes. After standing in hallway minutes, went down to lobby to wait. Front desk hadn't called anyone until they saw us in lobby. Were locked out around an hour. Breakfast was great either. The prices were raised up,because of some event, about $100 a day. Will NEVER stay there again!!!!

Family_with_children

6/10

Pleasant

21 Jun 2026

tiffani

Wasn’t the cleanest hotel and our bathroom was out of body wash. The breakfast was ok.

Family_with_children

8/10

Excellent

21 Jun 2026

Beth

The room was pretty good and the bathroom seemed clean. The bed was very comfortable and I slept well. The pool area needs some help. Some of the tiles were broken and moved when you walked on them.

Self

4/10

Poor

21 Jun 2026

Daniel

Good breakfast. Helpful and friendly staff. Dirty elevator and pool area. Pool area did not have towels. Beds were not comfortable. A lot of wear and tear at the seems.

Family_with_children

6/10

Pleasant

21 Jun 2026

Silvino

Lady at front desk who checked us in was nice and gave us free cookies. Room was sufficient space-wise but the sink area was way too small especially when sharing space for toiletries in a family of 5. Room was fairly clean but the lighting was very cool white which was not the most welcoming. Cable box for the TV did not work no matter what we tried. Coffee machine in the room didn't as well. I was the one in my family who slept on the pull-out sofa bed and it was rough. The mattress was thin and I could feel the metal bars underneath which made sleep super uncomfortable but I endured with no other choice. Breakfast has decent options but not the best quality. The potatoes were the best but kept running out so get to breakfast early! Pool was okay to swim in but had a lot of dirt near the deep end and desperately needed painting around the edges.

Family

6/10

Pleasant

20 Jun 2026

Jason

The room was nice. The bathroom was in rough shape. Lots of water damage. The property was pretty run down and dirty. Pool was not clean. Very disappointed. Pictures showing diseving pictures. Not worth what we payed. 421.38 for 2 nights

Family_with_children

6/10

Pleasant

20 Jun 2026

Xuying

Something outside the window made loud noise every 5 minutes in early morning, affecting people’s sleep.

Friends_and_family Family

10/10

Exceptional

19 Jun 2026

Tammy

Very clean they were doing improvement s when we were there book it always looked good

6/10

Pleasant

19 Jun 2026

Jim

It was fine. They ran out of breakfast, but we were getting late. Room is definitely worn. There was no body wash and very little shampoo.

Friends_and_family Family

2/10

Poor

14 Jun 2026

Matthew

The rooms seemed updated but we had a lighter, old dirty towel left in our room when we got there. Our air conditioning unit leaked all over the ground so half the room was a pond, when you walked on it, the water splashed. We had a 2 towels put down to soak up the water which was brown. We asked for maintenance and it wasn’t taken care of until the second time we asked. They supposedly fixed it and put another towel down and the second towel was soaked after an hour. Not a good stay at all.

Business Friends

4/10

Poor

14 Jun 2026

andrea

Dirty exterior, dirty common areas. Indoor pool with large amounts of dead bugs floating in it. The ceiling and walls within the pool room itself were coming apart. Seems they are either trying to refurbish the holes and the flooring, but the carpet in the halls on the second floor were torn apart and in pieces as well as the walls in the halls are dirty in the paint is peeling. The rooms are not as terrible as the exterior and common areas inside the hotel but the bathrooms do have mold around the caulking in the shower. Mini bugs will come out of the showerhead when you turn it on.

Friends

6/10

Pleasant

14 Jun 2026

Tina

More expensive than it needed to be.

Partner

4/10

Poor

14 Jun 2026

Matt

Needs updating badly. Watch out for the potholes in the parking lot, too.

8/10

Excellent

13 Jun 2026

Thomas J

Our room was very nice, the bed was comfortable.
The bathroom could use a remodeling. The toilet was very low and the toilet seat was small.

It needed a toilet like the ones by the swimming pool.

Friends

6/10

Pleasant

12 Jun 2026

Kirk

Checking was fine, no problems. The bath/shower needed upkeep, the liquid soap dispenser was time. no body soap. The shampoo and conditioner were full but the seal was still in place. To remove the seal tou pull the pink cover by the pull tag. The refrigerator , ice bucket and microwave were in cabinets that were near the floor. You had to move the coffee maker to the ac plug in by the bed stand to plug in. The hallway carpet was mismatched and stained. No response from the front desk about a wifi acct (I figured that out), direct TV is the service but the guide (that is set out by the tv) doesn't match. My trip was for pleasure leaving early before breakfast, my second morning we saw folks in there eating. Being close by the intestate the noise wasn't too bad. Price was rite. The hotel manager was yelling at a customer on the phone. The side trash was full my entire

Friends_and_family Friends

2/10

Poor

08 Jun 2026

Eric

Upon arrival the room’s toilet was clogged. The shower was out of soap, the pool had no towels, the ice machine was broke and the room was 80 degrees. The breakfast was not good. The potato’s were brownish green, the eggs weren’t eggs, and the sausage was a mystery meat.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Julie

Dirty, staff did nothing but smoked the whole time outside and vomit left in a hallway that never got cleaned up.

6/10

Pleasant

04 Jun 2026

Nadia

It’s okay place if you are just staying for 1 night

Self

6/10

Pleasant

03 Jun 2026

cory

A third of the staff were friendly and helpful. Breakfast was an issue. Packaged cereal made my daughter sick. Yogurt was old and lumpy. Omelet wasn’t good, potatoes were okay. Fitness was outdated, dumbbells were useful. Pool area was very warm. The room was clean. Toilet takes a while to flush. Shower/tub could be updated.

Family_with_children

10/10

Exceptional

03 Jun 2026

Shae

Rooms were clean and spacious. Breakfast in the morning was well organized and delicious!

Partner

8/10

Excellent

02 Jun 2026

Shannon

Yes we felt safe and breakfast was good and room was nice

Partner

8/10

Excellent

02 Jun 2026

JEFFREY

Plenty of parking. Location is close to several restaurants, gas stations and the freeway. Room was clean and the A/C worked great! Breakfast was good and the staff were friendly.
Only caveat was the TV & remote was wonky (it didn't load up the tv guide by default when I turned it on and I couldn't change volume). It took me 15 minutes to finally figure it out whenI had to reset the TV by unplugging it & plugging it back in and then it worked great. Also, there was no tissue for the tissue box (no biggie, I used toilet paper).

Friends

8/10

Excellent

01 Jun 2026

Philip

It was a good value for the money.

Friends

10/10

Exceptional

31 May 2026

Cynthia

At breakfast this morning went to sit down and did not realize that the table was wobbly, so when I sat down I put my hand on the table and our food and drinks went all over the place. The staff was quick to help us clean up and tried to stabilize the table by putting folded up napkins under the legs when table should have been removed until it could be fixed.

Partner

8/10

Excellent

31 May 2026

Alysia

Indoor pool wasn’t heated and the walls above the door were peeling with paint. Clean overall but not well maintained

Partner

6/10

Pleasant

31 May 2026

Sarah

Room was acceptable, staff was extremely friendly. Okay option for the price.

Family_with_children

10/10

Exceptional

30 May 2026

Matthew

Nothing to say.

Partner

10/10

Exceptional

29 May 2026

Katie

Stayed 4 nights the bed was extremely comfortable with super soft sheets. Was amazed at the good breakfast they had. The dark hared lady with cool tattoos at the front desk was superwoman. Got us extra towels toilet paper and fixed our TV.

Family

10/10

Exceptional

29 May 2026

Martha

Great location, good restaurants nearby. Very close to African Safari if you're going there.

6/10

Pleasant

28 May 2026

Mary Ellen

The room was cleaner last year during the same week and the maintenance was better. Breakfast first 2 days, no cereal because no milk and no yogurt. Another day the breakfast guy in charge didn’t show up until 6 AM and that’s when breakfast was supposed to be ready.

Friends

10/10

Exceptional

27 May 2026

Mike

Very friendly help at front desk

Partner

2/10

Poor

27 May 2026

Julie

Room was disgusting, staff was very rude. Entire place smelt like cigarette smoke because the staff stands in the front entrance smoking all day and night.
Staff loading up breakfast used bare hands to touch food. Room was dirty, had chips all over the carpet, had to have it cleaned. Bathroom had hair in all the corners and behind the toilet. No proper bedding just multiple flat sheets on both beds. Pool and pool deck had so much hair everywhere.

Family_with_children

2/10

Poor

26 May 2026

Billie Jo

I was terribly disappointed in the cleanliness of the halls and my room. The shower/tub had hair in it, the floor had some sort of food crumbs on the floor between the beds, and when I pulled back the bedding the sheet had a stain of some sort and more hair. The room was not cleaned properly. The bed was made but not changed and the trash was done. Other than that I believe it was skipped over. The ladies that were on duty that evening did apologize, brought clean bedding, and said it would be documented. We visit Port Clinton often as do several members of our family. We will look at other places rather than stay here again.

Family_with_children

4/10

Poor

25 May 2026

Jeremiah

Run down poorly run

Friends

6/10

Pleasant

24 May 2026

Katie

Hotel staff is nice. Hotel is dated and not well maintained. Pool was definitely not heated, it was unbearably cold and not clean.

Partner

10/10

Exceptional

20 May 2026

Annette

Staff was excellent, good breakfast

Family

6/10

Pleasant

19 May 2026

Laurel

In room WIFI did not work, breakfast, while included, was not good. Items were very greasy. The room was generally comfortable.

Partner

4/10

Poor

17 May 2026

Denise

The pool was at 50 degrees, they wouldn’t turn on the heater. They don’t set foot in your room unless you are there for more than 3 days. This means no towels, beds aren’t made, no tissues, and out of conditioner. They didn’t have any milk for breakfast and our tv needed to be “reset” every am in order to work. The only pleasant fella was the guy working breakfast. He needs a raise and should give lessons to the other staff members working behind the desk. We had a boys basketball team at the hotel and they couldn’t swim, LAME!

Family_with_children

6/10

Pleasant

13 May 2026

Mathew

Good value hotel. Adequately equipped room. Good breakfast offerings.

Partner

8/10

Excellent

12 May 2026

Ashwin

Rooms were clean (I stayed in two during the week), and breakfast was good. Only a couple of little things kept me from giving a perfect score: a bulb out over the sink, staff dispute that became obvious to customers.

Self

2/10

Poor

10 May 2026

Jeffery

Not sure what happened within the past year but this year’s stay was less than desirable, obvious the room was not cleaned from previous guest, dirt all around the bathroom/bathtub, no clean towels & no toilet paper
The guest service gal was very rude like we were a bother , will not return, I’d actually like a refund!!!

10/10

Exceptional

10 May 2026

Mark

The breakfast was delicious both mornings.The indoor pool was to cold for me

Friends

2/10

Poor

06 May 2026

Michelle

I've stayed at this hotel many times throughout the past 10 years and this last visit was horrible. The hotel had gone downhill so much. Not clean at all, my room had urine on the seat, hair in shower. I had to clean and disinfect the room myself. The pool was disgusting, the wall paint was chipping off, tiles broken. The one night I went to take my granddaughter in the pool and there was a group in there partying and had tons of beer bottles lined up, so of course we didn't go, she was upset. No rules enforced.

Friends_and_family Family

10/10

Exceptional

06 May 2026

Ginger

Clean pleasant room and very nice staff. Breakfast was good. First time I made my own waffle! YAYYY!

Self

4/10

Poor

05 May 2026

Mary

Our room bathroom at the bottom of the toilet at the base had noticeably amount of urine and poop on it and was very hard for me to use the toilet knowing it was there, also the design of the bathroom , the sink area was extremely small to put anything on it , but would have been extremely helpful to have at least at least some sort of a towel holder hung on the wall so it didn't have to be squeezed in on the counter top between the sink and wall.

Friends_and_family Family

2/10

Poor

26 Apr 2026

Marsha

Filthy rundown pool area was unacceptable. Should not have even been operating.

Friends

6/10

Pleasant

22 Apr 2026

Robin

The tv in the room was not working

Family

4/10

Poor

20 Apr 2026

Amber

Probably the dirtiest hotel I have been to. Unfortunately the mixed reviews I read before booking had me mislead as I chose to give the benefit of the doubt. I am not wanting to check into a room with pee on the toilet seat, no shower curtain, hairs in the bathtub, dirty stains covering the floor, phone that does not have all buttons or even a dial tone. I was beyond grossed out and only give 2 stars because when I addressed the front desk, who was clearly struggling to keep up with all the people checking in or other issues I overheard while waiting, was kind and friendly. Never ever going back to this place nor recommend.

Family_with_children

2/10

Poor

20 Apr 2026

Joshua

The room was dirty. Shower walls were dirty, stains on the pillow case, there was no conditioner (no big deal) called down to get some waited over an hour went down the said they forgot, pillows and bed were so uncomfortable. Worst stay I’ve had at a hotel

Family_with_children

8/10

Excellent

19 Apr 2026

Jessica

The downside: the pool was being renovated, we had to move rooms twice, the hotel needs some updating.

The upside: The staff is absolutely amazing! Any issue I had, the staff made sure to look into it immediately. Everyone from the front desk to the breakfast crew to the cleaning staff is incredible and so friendly.

We will definitely stay here again!

Friends_and_family Family

4/10

Poor

13 Apr 2026

Casey

Breakfast wasnt great. Pool area in need of repairs. One front desk man in a tee shirft and low hanging sweat pants. Issues with getting fresh towels and room service. Beds were ok though.

Friends

4/10

Poor

13 Apr 2026

michele

Our room door would not lock and although maintenance had repaired it once, it broke again. We requested a new room and the front desk girl ( I would not call her a young lady) was very rude. When I insisted on a new room for security reasons she offered no apologies for the broken door or the inconvenience of moving rooms. Her attitude left me feeling like I was bothering her, she rolled her eyes at me more than once. There were 3 children swimming in the pool unattended both Saturday night and Sunday morning. They were unsupervised walking dripping wet through the breakfast area making the floor slippery. They also used the workout equipment soaking wet (getting out of the pool and immediately getting on the workout machines) which we felt was a safety hazard. The front desk again did nothing. We will not be staying here again.

Partner

2/10

Poor

13 Apr 2026

sheila

Warning! Upon arrival, our rooms were dirty. Linens on the floor, trash overflowing from the garbage bins, dirty shower & sinks dirty. Also, the entire floor had a foul odor. We were given 4 different rooms at which we were told every available room on the 2nd floor was dirty because a worker did not report to work on the 9th.

Also, there were adults in the pool drinking Alcohol & Vaping. They invited me & our young children to join in on the “fun.” We counted at least 15 to 20 open liquor bottles surrounding the pool. We were also told that they live there and that the party will continue all weekend - this was said by one of the men in the pool.

We complained to the front desk and were told to contact Cheaptickets for a full refund because we decided to leave after only being at the hotel for less than 4 hours after feeling unsafe. We were specifically told by the front desk staff that we would not be charged for the stay. Thank God for the ability to voice record.

However, after filing a complaint through Cheaptickets, the Manager at the hotel by the name of Shelby declined our refund per Cheaptickets.

Now, we have an active complaint through Choice Hotels against the property and awaiting a response from the Owner. It has been a few days with no response.

We plan to release our photos and videos & voice recordings of what we witnessed to a media outlet in Sandusky, Ohio and other Social Media platforms to warn the public.

Family_with_children

10/10

Exceptional

10 Apr 2026

Sandy

Yes

10/10

Exceptional

08 Apr 2026

Rockie

Rooms was clean and the staff was very nice and helpful..

Partner

6/10

Pleasant

06 Apr 2026

Jeremiah

The room was nice and clean with plenty of toiletries. The only issue is that the water for the shower takes about 10-15 minutes to become warm and the safe did not work. Outside of the room issues were that the vending didn't work(but there is a gas station across the street) and the ice machine on the second floor was broken. My family really enjoyed the breakfast. It was quite pleasant.

Family_with_children

10/10

Exceptional

05 Apr 2026

Ulrike

Clean room, comfortable beds, good breakfast, clean building and parking lot.
Pool was great.
We will be back

Friends_and_family Family

6/10

Pleasant

29 Mar 2026

Manuel

Hotel is nice breakfast also good, pool temperature was very warm good, but very very dirty, all pool surround floor with garbage and debris, very nasty.

Family_with_children

6/10

Pleasant

25 Mar 2026

Nicholas

Room had a very weird smell to it. The pool was decent, definitely needed some attention!

Family_with_children

6/10

Pleasant

22 Mar 2026

Katie

Clean room, TV didn’t work and several plugs in room were loose. Some places looked a bit rough as far as maintenance. Breakfast was good, coffee was terrible.

6/10

Pleasant

22 Mar 2026

Robert

It was okay the rooms could have been cleaner then what it was as I’m a housekeeper myself at a different hotel and the room was very musty smells

6/10

Pleasant

21 Mar 2026

Todd

Arrived tired and just needed to get some sleep. The site doesn't do keys so I would have had to download an app and then figure out how to link the reservation I had made on Expedia just to get in my room. Thankfully the staff person just opened the room for us after I asked and we just didn't leave the room. Please get the key option back or figure out the app process so it is easier. Not sure with all the info we put in online prior to entry why we still have to manually give so much information.

8/10

Excellent

19 Mar 2026

Carolyn

Excelente personal cuando encontramos la habitación sucia al llegar nos movieron a una habitación limpia , Excelente desayuno limpio en el área

Partner

6/10

Pleasant

19 Mar 2026

Korinna

The staff was friendly. The toilet had poop in it when we got there but after traveling and getting in late with 2 small kids I just flushed and cleaned it myself. The toilet would run all night if you didn’t jiggle the handle. The shower was not the best. The rest of the room was clean. The breakfast was really good

Friends_and_family Family

10/10

Exceptional

16 Mar 2026

marlene

it was very clean

Pet

8/10

Excellent

15 Mar 2026

Katie

There was a.small stain on one.of the bed comforters like dirt. The beds were uncomfortable not just for me but the kids and husband thought so as well. The majority of the room was cleaned other than that. The heated indoor pool was nice to have in the cold but the pool co dition needes updated. The staff were great and friendly and the free breakfast was good.

Friends_and_family Family

10/10

Exceptional

15 Mar 2026

Camella

Hotel staff were fantastic 👌 and pool was nicely heated

Family_with_children

10/10

Exceptional

15 Mar 2026

Kristopher

Stayed with family. The kids had a great time in the heated indoor pool and I was able to use the dryer to dry swim clothes. Good breakfast and comfortable beds.

Family_with_children

4/10

Poor

11 Mar 2026

Andy

The staff was friendly and check in was easy. The pool area was nice, the gym is way too small and would be nice if it was available before 6am.

The room was on average for cleanliness, surfaces and most areas were fine. The shower ceiling had mold, shower curtain was dirty and don't look behind any furniture, a ton of built up dust and dirt.
Housekeeping was where this place fails. It apon request and u requested 3 days in a row, with assurance from the front desk my room would be cleaned and made up, but it never happened

Self

8/10

Excellent

04 Mar 2026

John

Good place to stay in the area.